Field Services Engineer
1 day ago
Derby
Position Title: Service Engineer - Electrical Bias Location: UK Reports to: Area manager / Co Ordinator Job Purpose: Responsible for the installation, service and maintenance of GPI machinery in customer facilities. The incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer. Key Responsibilities • Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessary, • Participates in the development, processing and follow up of specifications during machinery tests, debugging and start up, as well as, during the development and field testing of new carton designs, • Develops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issues, • As the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business opportunities and product development projects, • Applies continuous improvement concepts and techniques to increase equipment productivity.Participates in process improvement and cost reduction initiatives., • Effectively utilizes IT systems (in-house and standard applications), • Maintains skill base necessary and consistent with machinery and carton technology, • Provides instruction and training to customers’ staff on safety, operations, machinery maintenance and proper carton handling procedures, • Prepares service reports, modified schematics, standard operating procedures and carton specification updates to support field initiatives and changes, • Reports on progress of projects / assignments to all internal and external stakeholders, • Conducts audits, evaluations and assessment of machine systems / performance results, • Liaises with other companies / OEM’s working on common projects This is a summary of the key responsibilities of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instruction given by the Company. Qualifications and Experience • 4 or more years of related experience and/or formal training in equipment maintenance, repair and troubleshooting. Knowledge of packaging or similar equipment is advantageous, • Technical training with graduation or education of industrial or mechanical engineering, • Demonstrated ability to read electrical, mechanical engineering PLC and operator interface knowledge/experience., • Intermediate level of PLC expertise preferably on Siemens TIA Portal and Step 7 platform. Rockwell control Logix 5000 and Studio 5000 would be acceptable., • Must be prepared to travel if required on short notice. Working hours are flexible to meet Customer demands. Some shift / out of hours working will be required as necessary., • Higher level of English reading, writing and speaking skills, • Full clean driving license Key Competencies • Effective communicator, both orally and written, with internal and external customers, • Successfully identifies root causes and resolves problems and issues, • Develops positive customer relationships through customer-focused mindset, build trust, • Is a team player, works well with others inside and outside the organization?, • Detail-orientated and technically minded, • Is a self-starter, has initiative, can effectively work independently with minimal direct supervision, • Effectively manages time, plans, projects and related tasks, • Flexible approach to ensure timely and professional service to support customer and the internal manufacturing process, • Continuously meet targets and objectives, accountable for results