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Role – Customer Operations Director Closing Date – 15th August 2025 With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035. Not your average role…. ScotRail has an exciting opportunity for a strategic and customer-focused Customer Operations Director to lead the delivery of an exceptional passenger experience across Scotland’s Railway. The Customer Operations Director will play a pivotal role in shaping the customer journey by driving operational excellence through effective leadership of our customer-facing teams. The Customer Operations Director will also maximise revenue opportunities through strategic planning for major events whilst reducing ticketless travel through effective deployment of frontline teams and revenue protection resources. The Customer Operations Director will also lead trade union negotiations to maintain strong employee relations with all recognised unions, and represent ScotRail internally and externally, engaging with key stakeholders including Transport Scotland, Scottish Rail Holdings, Network Rail, and the media. Please note there will be on-call commitments for this role What you bring • Proven experience operating at a director level managing large, multi-functional teams focused on customer service and operational delivery., • Demonstrable success creating and implementing strategies to deliver sustained improvements in customer satisfaction., • Effective communicator with experience operating and influencing at Board level and with external stakeholders and partners., • High levels of motivation and adaptability, with the ability to deliver under pressure and drive performance improvements., • Skilled in managing employee relations and balancing team and business needs., • Inspirational leadership style that motivates teams to deliver visible, impactful changes to the customer experience. What we offer you ScotRail offer an excellent rewards package including: • Contributory Final Salary Pension scheme., • Free and reduced rate rail travel for you and your family., • Generous holiday allowance., • Enhanced company sick pay and family leave including maternity, paternity and adoption., • Life Insurance cover for 4 x annual salary via our pension fund., • Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan. Please note that due to the volume of interest received these vacancies could close prior to the published date. Equal Opportunities ScotRail is four times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.

This includes employee relations, strategic workforce planning, policy development, recruitment, compliance, and team management. Key responsibilities include: Managing complex employee relations cases, including grievance and disciplinary procedures Overseeing long-term sickness and absence manage

We are now hiring an experienced People Advisor to join our award-winning Manchester team; this is an exciting opportunity for a practiced HR Advisor. We offer our HR Advisors: Starting from 33 days annual leave Company Car Laptop Flexible hours Generous employee discounts Private health care and sick pay cover Maternity and paternity packages Hours Full time: Monday - Friday 8.30am - 5pm Hybrid working is available, with three days spent in the office and two at home. For training purposes, your first three month will be office-based. About the role Do you want to work for a dynamic car retailer with 11,000 employees across the UK? Arnold Clark is now hiring and has been named as one of Glassdoor's Top 50 UK employers while our talented HR / People Team has recently been recognised for its work at the Herald Diversity Awards and HR Network awards. This is a great opportunity for an experienced HR Advisor to join our People Team based at our Office in Manchester. You will be skilled in all aspects of employee relations and get involved in our employee engagement work. We are conducting meetings via conference calls. However, we will need you to be flexible to cover an assigned area within the branch network. Day-to-day duties Advising on and facilitating disciplinary and grievance issues Resolving long-term absences Offering advice across all departments and divisions of the business Making high-level decisions in a busy and fast-paced environment Working across multiple sites with regular travel and liaising with employees and managers to give them advice Providing employees with support through our welfare process Training managers on all employee relations issues Essential skills A minimum of two years' experience in an employee relations role The ability to work as part of a team and use your own initiative Proven knowledge of employee relations and employment law Fantastic communication and influencing skills Flexibility and willingness to travel as part of the role when the situation allows A full driving licence Nice to have (but not essential) A CIPD qualification Our Culture Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals. To find out more about Life at Arnold Clark , visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check. TPBN1_UKTJ

Job DescriptionJob Description.Leads and coordinates activities in the maintenance department to meet organizational objectives in equipment uptime, process improvement, productivity, employee relations, safety, quality, and maintenance costs.Proficient in such skilled maintenance activities as: ele

Employee Relations Case Manager. Communicate outcomes to employees, their representatives and decision managers at all levels by engaging with key stakeholders on the progress of complex and sensitive casework and Employment Tribunal cases, whilst managing conflicting pressures. Improve line manager

You will be the key HR support for employee relations and ensure that any issues are handled in accordance with policies, procedures and employment legislation. Type: Permanent – Full Time & Part Time PostsSalary: £31,816 Per Annum (Pro Rata for Part Time)Closing Date: Monday, 8th September 2025T

Develop and enhance Clients in house Employee Relations approaches across the organisations including, improving processes, developing policies and generating innovation regarding Employee Relations matters. Provide advice and support to senior and executive management and employees to implement Emp

Type: Permanent – Full Time & Part Time PostsSalary: £31,816 Per Annum (Pro Rata for Part Time)Closing Date: Monday, 8th September 2025The Leicestershire College is seeking an enthusiastic, conscientious, and flexible Employee Relations Advisor to join its busy Human Resources team. You will be t

The Senior Manager, Employee Relations, is a member of the North America HRBP & Employee Relations team and will partner closely with our Employment Law Counsel, Compliance team, HRBPs, and Global Human Resources COEs. The Senior Manager, Employee Relations, will play a critical role in developing a

Care and Support - Buchanan Lodge Care Home.Buchanan Lodge Care Home, located in the quiet, leafy suburb of Bearsden in North Glasgow, is a thoughtfully converted former convent offering Residential, Nursing, Respite, and Dementia care for 38- residents.Here, we blend the building's historic charm w

Employee Relations (ER) Team Leader. Strong stakeholder management and relationship-building skills.

With no agency staff, our team is built on genuine relationships, trust, and continuity. Most importantly, you’ll bring the leadership skills to motivate and guide a team, the warmth to build meaningful relationships, and the passion to deliver care that’s truly person-centred.

Care and Support - Mearns View Care Home.Our purpose built, luxury 67-bed care facility is located in the charming town of Newton Mearns, East Renfrewshire.We are proud to provide a range of services which includes Residential, Nursing, Dementia, Respite & Palliative Care.As Senior Care Assistan

Labour Relations Manager, Employee Experience & Relations UK&IE. Investigations & Employee Relations Consultant. Investigations & Employee Relations Consultant.

Care and Support - Ailsa Lodge Care Home.Situated in Bishopton, Renfrewshire, our care home provides Residential, Dementia & Respite care for 36-residents.As Senior Care Assistant, you’ll play a key role in leading our care team, ensuring our residents receive the highest standard of care, and

The Employee Relations Manager for the EMEA region serves as the primary liaison between employees and the organization, ensuring compliance with local employment laws, fostering positive employee relations, and supporting HR operations across multiple EMEA countries including the Poland, Serbia, Bo

Care and Support - Westerton Care Home.Our modern care home provides the highest quality of Residential, Dementia, Nursing & Respite care for 106-residents.As Senior Care Assistant, you’ll play a key role in leading our care team, ensuring our residents receive the highest standard of care, an

Provide expert operational support on employee relations issues, working with the ER Advisory team to ensure robust mitigation strategies are in place. Knowledge of HR best practices, including talent management, employee relations, and compensation and benefits. Client/Stakeholder Relationships.

Care and Support - Birdston Care Home.Birdston Care Home, located in Kirkintilloch, just 15 minutes from Glasgow, is a modern, fully refurbished care home with over 20 years of experience.We deliver high-quality, person-centred care for frail-elderly residents, including specialist dementia and resp

The Director, Employee Relations & Legal Advisory is a senior workplace relations lead and legal advisor, responsible for providing expert, pragmatic guidance and legal counsel on complex and sensitive employment and labor matters across Telix’s global footprint. Get notified about new Employee Re

Care and Support - Birdston Day Care.Birdston Day Care provides a warm, friendly environment where elderly individuals enjoy companionship, stimulating activities, and regular day outings.Our dedicated team supports up to 40 service users—including those living with dementia or mobility challenges

A team mentality, forming great relationships within leisure and other departments. A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health. Access to our Employee Assistance Programme, offering support and counselling.

Health and Wellbeing Programmes - Offering support from managing relationships to finance- Develop and grow your business - There's plenty of parcels to deliver meaning the earning opportunity is in your hands.

In our home, being a Care Assistant is more than just a job it’s about building relationships, bringing warmth to someone’s day, and being there in the moments that matter.

Housekeeping - Colinton Care Home.Colinton Care Home is located in Edinburgh's Merchiston area offering nursing, respite, palliative, and dementia care to up to 53 residents.We’re seeking a Housekeeping Assistant Bank who will make a tangible difference in the lives of our residents by creating a

Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.

Activities - St Margarets Care Home.St Margaret's Care Home offers nursing, residential, dementia, respite and palliative care for up to 60 residents in Newington.Because joy, connection, and purpose matter at every stage of life.We’re looking for a creative and compassionate Activities Assistant

Customer Service Advisor - East Kilbride, Glasgow.We have everything you’d expect from professional football.At Goals, it’s anything but a kick about.This is a very exciting time to be joining Goals with our brand recently relaunched and major investment in new pitches and clubhouse facilities.W

Housekeeping - Gilmerton Care Home.Gilmerton Care Home is located in Edinburgh's Moredun area and provides nursing care for up to 60 residents.Because a clean, welcoming space helps everyone feel at home.We’re looking for a friendly, detail-focused Domestic Assistant to join our team.In this role,

Building trusted relationships with business owners, introducers, and lenders.

Care and Support - Stanley Park Care Home.Stanely Park Care Home, located in Paisley’s Balgonie area, is a warm and welcoming 40-bed home, recently refurbished to offer a modern, comfortable environment.We provide high-quality residential and respite care in a homely setting where residents feel s

Join Our Facilities Team – School Cleaner.Are you someone who takes pride in creating safe, welcoming spaces for others? Do you want to be part of a supportive, professional team that helps schools thrive? If so, we’d love to hear from you.We’re looking for a motivated and reliable Cleaner to

Care and Support - Mearns View Care Home.Our purpose built, luxury 67-bed care facility is located in the charming town of Newton Mearns, East Renfrewshire.We are proud to provide a range of services which includes Residential, Nursing, Dementia, Respite & Palliative Care.At our home, you’ll b

Strong relationship-building skills, with ability to gain credibility and trust from managers, trade union/employee representatives and staff. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.

Permanent, Full-Time (35 hours per week).Working Hours: Monday to Friday 8.Working as a committed member of the Student Services team you will provide a broad range of customer focused support and administrative services to College Departments and Curriculum Teams including a customer focused visit

Oliver Smith Recruitment are working exclusively with our key client in Glasgow to recruit a Customer Service Advisor on a permanent basis.Reporting to the Customer Service / Credit Control Manager, you will be working in an inclusive, friendly team where teamwork and encouragement sit at the very h

Permanent vacancy - Customer Service Advisor.Excellent benefits package and working environment.Working hours - 11 hour shifts (07:30-18:30).Two week rotational shift working.Week 1 - Monday, Tuesday, Saturday & Sunday.Week 2 - Monday, Tuesday and Wednesday.Our client based in Hillington, is looking

Temporary Receptionist/Administrator.PM, Monday to Friday, with occasional weekends,.Are you an organised, approachable, and detail-oriented individual looking to contribute to a dynamic corporate environment? Our client is seeking a temporary administrator/receptionist to support their front-of-hou

Senior Business Development Manager – HR SaaS (Public Sector).Remote (with 2+ days/month in Edinburgh HQ).Basic & £90,000 - £120,000 OTE.Are you a skilled B2B SaaS sales professional looking for a meaningful solution to stand behind?.We’re recruiting on behalf of a.SaaS company based in Edinbu

Victim Support Scotland – Empowering People Affected by Crime.We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.Victi

Care and Support - Buchanan Lodge Care Home.Buchanan Lodge Care Home, located in the quiet, leafy suburb of Bearsden in North Glasgow, is a thoughtfully converted former convent offering Residential, Nursing, Respite, and Dementia care for 38- residents.Here, we blend the building's historic charm w

Shift Pattern: 5 out of 7 days (rota provided by site).Delivering mail on foot door to door.Providing excellent customer service during deliveries.Valid UK Driving Licence (maximum of 6 penalty points).You will be required to complete a Disclosure Scotland application.Comfortable working both in a v

Care and Support - Stanley Park Care Home.Stanely Park Care Home, located in Paisley’s Balgonie area, is a warm and welcoming 40-bed home, recently refurbished to offer a modern, comfortable environment.We provide high-quality residential and respite care in a homely setting where residents feel s

Permanent vacancy - Customer Service Advisor.Excellent benefits package and working environment.Working hours - 11 hour shifts (07:30-18:30).Two week rotational shift working.Week 1 - Monday, Tuesday, Saturday & Sunday.Week 2 - Monday, Tuesday and Wednesday.Our client based in Hillington, is looking

Current Amazon employees are not eligible to be delivery partners.

Postal/Van Drivers - Milngavie Delivery Office.Blue Arrow is recruiting Postal/Van Drivers for our client based at the Milngavie Delivery Office.Shift Pattern: 5 out of 7 days (rota provided by site).Delivering mail on foot door-to-door.Providing excellent customer service during deliveries.Valid UK

Current Amazon employees are not eligible to be delivery partners.

Our client, a well-established and respected corporate business, is looking for a friendly and professional Temporary Receptionist to join their team.This role is all about creating a great first impression and helping ensure things run smoothly at the front desk.If you've got previous experience in

The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan We invest in colleagues’ c

Our client, a well-established large organisation situated in the Southside, is seeking a professional and confident.The office is modern, busy and client-facing, so we’re looking for someone who can hit the ground running and represent the business in a friendly and professional manner.Monday 25t

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills. Benefi

Shift Pattern: 5 out of 7 days (rota provided by site).Delivering mail on foot door to door.Providing excellent customer service during deliveries.Valid UK Driving Licence (maximum of 6 penalty points).You will be required to complete a Disclosure Scotland application.Comfortable working both in a v

Current Amazon employees are not eligible to be delivery partners.

Connect Appointments are seeking an experienced.Monday to Friday, 8:30am to 5pm.Working alongside the warehouse staff, the successful candidate will be involved in the improvement of customer experience by liaising with customers and contributing towards the growth of the company.Managing customer q

Current Amazon employees are not eligible to be delivery partners.

Customer Service Advisor (Zero Carbon Living).Glasgow or Bristol (information on start dates below).Starting base salary of £25,086, which will increase to £26,770 once your training and probation period are completed.This is usually within 9 months, although it can be quicker depending on previou

Current Amazon employees are not eligible to be delivery partners.

INTERNAL APPLICANTS MUST APPLY VIA MYSELF.You will be an enthusiastic individual and will work as part of a team responsible for cleaning and ensuring that council buildings are kept in a clean and hygienic condition.You should possess good communication skills, be able to work on your own or as par

Current Amazon employees are not eligible to be delivery partners.

ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do.We have been providing NHS eye care since 2005 .We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics an

Current Amazon employees are not eligible to be delivery partners.

You'd work closely with local management teams, advising on employee relations, performance management, absence, and policy development, while contributing to wider people initiatives and change programmes aligned with the organisation's strategic goals. Be able to confidently advise and support man

Current Amazon employees are not eligible to be delivery partners.

As a Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us.As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and frien

Current Amazon employees are not eligible to be delivery partners.

Anderson Knight is proud to be partnering with a reputable legal services provider to recruit a .Receptionist to join their team.In this front-line role, you’ll be the first point of contact for clients and visitors — whether by phone, email, or at the front desk.You’ll play a key role in sup

Current Amazon employees are not eligible to be delivery partners.

Are you a warm, professional individual with a talent for communication? We're looking for a temporary receptionist to support our client's vibrant and fast-paced team.Greeting visitors and handling incoming calls.Managing meeting room bookings and calendars.Sorting mail and handling deliveries.Prov

Current Amazon employees are not eligible to be delivery partners.

Assist with HR projects including policy development, employee relations matters, and recruitment.

Current Amazon employees are not eligible to be delivery partners.

Interviews next Thursday / Friday.Oliver Smith Recruitment are working exclusively with our key client in Hamilton to recruit a Customer Service Advisor on a permanent basis.Reporting to the Customer Service / Credit Control Manager, you will be working in an inclusive, friendly team where teamwork

Current Amazon employees are not eligible to be delivery partners.

Should an employee leave in advance of the payment being deducted, the full amount will be deducted from the employee’s final salary. The criteria outlined above will apply to existing employees of East Dunbartonshire Council who apply for roles for which a PVG/Disclosure check is required. In spe

Current Amazon employees are not eligible to be delivery partners.

Postal/Van Drivers - Bellshill Delivery Office.Blue Arrow is recruiting Postal/Van Drivers for our client based at the Bellshill Delivery Office.Shift Pattern: 5 out of 7 days (rota provided by site).Delivering mail on foot door-to-door.Providing excellent customer service during deliveries.Valid UK

Current Amazon employees are not eligible to be delivery partners.

A range of wellbeing benefits including Employee Assistance Programme 24/7. Our cleaners are relied upon to ensure customer facing and employee areas are clean and tidy and that our visitors experience the sense of pride we instil within the organisation and our staff.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?Join Ocado Logistics where there are bags of possibilities.It’s our mission to provide an outstanding custo

We will take a flexible first approach to requests from our employees to change the way that they work. Our employees make good things happen in the day-to-day life and for the longer-term future of Argyll and Bute. We also embrace a modern approach to work, offering a flexible first approach where

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

A passion for customer relationships and driving growth.

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees.

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Postal/Van Drivers - Hamilton Delivery Office.Blue Arrow is recruiting Postal/Van Drivers for our client based at the Hamilton Delivery Office.Shift Pattern: 5 out of 7 days (rota provided by site).Delivering mail on foot door-to-door.Providing excellent customer service during deliveries.Valid UK D

This is an exciting opportunity to contribute to a wide range of HR functions including payroll, recruitment, employee relations, wellbeing, and onboarding. We are and have consistently invested in providing our learners and employees with an outstanding and unrivalled range of modern facilities and

We are seeking Self Employed, reliable and motivated Multi Drop Delivery Drivers to join our team.The successful candidate will be responsible for ensuring the timely and safe delivery of door to door parcels in KA and DG postcodes.This role requires excellent driving and GPS navigation skills, a st

Job title: Home Delivery Driver.Key Benefits: 15% discount, optional health care plan, Grocery Aid, Christmas vouchers, min 28 days holiday.Are you looking for a role that keeps you active, independent & engaged with people?.As one of the Best Big Companies to Work For, we have a rich history of

Employee of the Month' rewards and Long Service Awards'.

Job title: Home Delivery Driver.Key Benefits: 15% discount, optional health care plan, Grocery Aid, Christmas vouchers, min 28 days holiday.Are you looking for a role that keeps you active, independent & engaged with people?.As one of the Best Big Companies to Work For, we have a rich history of

The Big Issue is looking to appoint to a critical role supporting our vendors.The Support and Outreach Worker will be a leading role in our belief of “A Hand Up Not a Hand Out”, and has been created to improve our service to vendors, helping them to increase their income through selling our maga

Permanent vacancy - Customer Service Advisor.Excellent benefits package and working environment.Working hours - 11 hour shifts (07:30-18:30).Two week rotational shift working.Week 1 - Monday, Tuesday, Saturday & Sunday.Week 2 - Monday, Tuesday and Wednesday.Our client based in Hillington, is looking

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

We are seeking skilled Warehouse Staff for various contracts across the Cumbernauld area.The ideal candidates will be responsible for the safe and efficient operation of forklifts within the warehouse environment.This role involves handling materials, loading and unloading goods, and ensuring accura

Social Care Assistant, St brendan's Care Home, Isle of Barra (0924).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.Th

Are you a recent graduate ready to launch a dynamic career in sales and customer service?.Join us, and youll be part of a high-energy environment where your ideas are valued, your success is recognized, and your potential is unlimited.Whether youre a natural communicator, a people-person, or someone

Access to employee wellbeing supports including occupational health & counselling if ever you need help and support.

Van Driver / Warehouse Operative Trainee East Kilbride ??.Kick-start your career with a leading fine wine distribution company!.Van Driver / Warehouse Operative Trainee.Handling and distributing premium wine products.Start times vary between 7:00 AM and 9:00 AM.Training provided across both driving

INTERNAL APPLICANTS MUST APPLY VIA MYSELF.You will be an enthusiastic individual and will work as part of a team responsible for the cleaning of ensuring that school buildings are kept in a clean and hygienic condition.You should possess good communication skills, be able to work on your own or as p

Job title: Home Delivery Driver.Key Benefits: 15% discount, optional health care plan, Grocery Aid, Christmas vouchers, min 28 days holiday.Are you looking for a role that keeps you active, independent & engaged with people?.As one of the Best Big Companies to Work For, we have a rich history of

Blue Arrow are recruiting for postal/van drivers for our client based in Kilsyth.Location: Kilsyth Delivery Office.Shift: working 5/7 rota (site provide rota).PAYE (holiday pay accrued on top of hourly rate).You can also be out on foot delivering mail door to door.If you are interested please call t