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I am seeking a proactive and community-focused Housing Relations Officer to join a busy Customer Services team. You will act as a key link between the organisation, residents, and external stakeholders supporting engagement initiatives, strengthening partnerships, and ensuring residents have a strong voice in shaping services and communities. Key Responsibilities Act as a main point of contact for residents, community groups, and key stakeholders Build and maintain strong relationships with local organisations, partners, and elected representatives Support and promote resident involvement, including engagement activities, scrutiny, and co-regulation Provide guidance and support to community groups on governance, funding, and development opportunities Promote community initiatives and ensure residents are informed about key services and developments Deliver digital inclusion initiatives, supporting residents to overcome barriers to access Support the delivery of community programmes, including funding initiatives and neighbourhood plans Monitor and evaluate engagement activities, capturing data to measure impact and outcomes Ensure compliance with health & safety, equality, and regulatory requirements Attend occasional evening and weekend meetings where required About You Experience in community engagement, housing, or a similar customer-focused role Strong communication and relationship-building skills Experience working with residents, stakeholders, or community groups Ability to manage multiple priorities in a fast-paced environment Confident using IT systems and recording/reporting data A proactive and solutions-focused approach

Location : Hersham, Surrey Salary : Competitive package Contract type : Permanent,full-timerole Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check . We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team. If you enjoy working with people, building trust, are approachable, tactful, and diplomatic and if you thrive in being part of a dynamic, fast-paced environment, wed love to hear from you. As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day-to-day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices. The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction. Main Objectives of the role : Monitor andidentifytrainingand development opportunities for the Resident Liaison Officersteam Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through theappropriate trainingas part of their induction Making sure thatnew as well as existingResident Liaison Officers across the organisation are trained and follow the companys processes in a consistent manner To ensure that residents have the best possible experience with PiLON, whilst making sure that project compliance andresidentssatisfaction KPIs are met Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures Drive the continuous improvement of end-to-endprocesses related to clients' andresidentsinteraction Do you have what it takes? Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network Ability to work at a pace and respond quickly to changing demands and priorities Knowledge of administration, methods of reporting and Key Performance Indicators A proven understanding of Customer Care with particular reference to vulnerable people is essential First Class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential Proactive, with the ability to deal with issues and complaints in a calm and professional manner Why work with us? Here are some of the brilliant benefits you could get as a Senior Resident Liaison Officer: 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service) Up to £2,000 reward for successful recommendations?as part of our referral scheme Significant savings on daily shopping through our benefits portal A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year A supportive culture and a great team with exceptional talent and experience Trained Mental Health First Aiders support Annual training budget so you can focus on your personal and professional development and much more? About us: With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group . This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve. At PiLON, we dont just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network , supporting positive change across the built environment. If youre reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day. TPBN1_UKTJ

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Complaints Insight Specialist About the role We're looking for a Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. We’re passionate about using customer complaints as a driving force for change, helping Capital One to deeply understand our customers and translate these insights into opportunities that we can invest in. You’ll be part of a team of six specialists and work across our organisation on a range of initiatives; from designing and delivering powerful data-driven customer insights, partnering deeply as part of our Operations department and enhancing our complaints strategy so that we can achieve great outcomes for our customers. You’ll report into the Head of Complaints Strategy and will need to have a passion for deep collaboration across different teams and leveraging data to identify where and why things go wrong. Spotting patterns, creating compelling visual narratives and clearly explaining your results to people across the organisation of varied disciplines and levels will be key in the role. What you’ll do Manage and deliver complaints insight projects to successful conclusion and implementation through initiating and leading problem solving efforts in close partnership with internal stakeholders Support the UK Customer Operations management team in the real-time identification of emerging customer dissatisfaction trends and specific performance improvement initiatives that can be quickly leveraged to ensure good outcomes, operational efficiencies and reductions in service costs Manage and enhance our complaints strategy, as well as the associated risks and process control activities, while providing relevant and timely communication to all internal partners and stakeholders Prepare and present insights and recommendations, through both written reports and presentations, in a concise and compelling way to internal stakeholders Leverage internal, industry, regulator and Financial Ombudsman Service (FOS) information to produce objective and actionable insights of customer complaint drivers and outcome trends Ensure all outputs are actionable, grounded in customer understanding, and guided by the broader context of our organisation to inspire the team to uncover the “so what’s” of all deliverables Collaborate with teams from across global lines of business and drive the delivery of key regulatory data and reports What we’re looking for A natural storyteller with an endless curiosity for how we can enhance customer outcomes Excellent interpersonal skills with a positive and cooperative attitude that fosters collaboration and teamwork across all lines of business Experience with both qualitative & quantitative analytical methods Strong presentation-building, storytelling, and data visualisation skills Detail orientation, with some experience of more broad strategy design and process management A proven track record in delivering sustainable improvements, with a hands-on approach and outside-the-box mentality Creative problem solving and cutting through complexity with simple solutions Relevant experience in a regulated complaints environment Experience with Google Workspace, e.g. Google Sheets, Google Slides Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good

Client Local Authority in Newham Job Title Leasehold Programme Manager Pay Rate £53,373 per anum Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration 18 Month Fixed Term Contract Location HYBRID WORKING-2-3 Days in Dockside office,newham Description 1. Purpose of the Role To lead the dedicated Leaseholder Engagement Team responsible for delivering the engagement, communications, consultation, and enforcement-support functions of the Council's Flat Entrance Door (FED) Programme of Replacement across approximately 7,267 leasehold properties Key Responsibilities Programme Coordination and Planning Lead the planning and delivery of the FED Programme engagement workstream, ensuring alignment with overall programme milestones Develop and maintain the programme engagement plan, including phased rollout across high-rise, medium-rise, and low-rise stock Coordinate the team's activities to ensure efficient caseload management across 7,267 properties Monitor programme progress and report monthly to the FED Programme Board on KPIs, risks, and issues Team Management and Supervision Line manage three Leasehold Engagement Officers, including recruitment, induction, supervision, and performance management Allocate caseloads and monitor individual officer workloads to ensure equitable distribution and timely delivery Provide coaching, guidance, and support to team members on complex cases and difficult conversations Conduct regular 1:1 supervision meetings and team meetings to maintain communication and morale Section 20 Consultation Management Oversee the Section 20 consultation process, ensuring all statutory requirements and timescales are met Quality-assure all S20 documentation (Notice of Intention, Notice of Estimates, notification of award) before issue Liaise with Legal Services to ensure consultation materials are legally compliant and defensible Manage the processing of leaseholder observations and contractor nominations Escalation and Complex Case Management Act as the escalation point for complex, disputed, or sensitive cases requiring senior decision-making Handle complaints and formal representations from leaseholders or their representatives Liaise with Legal Services on potential FTT challenges and enforcement proceedings Make decisions on self-replacement opt-out applications where compliance with specification is uncertain Enforcement Protocol Oversight Oversee the initiation of the graduated enforcement protocol (Stages 1-4A) for non-participating leaseholders Ensure adequate evidence and documentation is compiled to support enforcement action Coordinate with Legal Services on breach notices, Section 146 notices, and forfeiture proceedings Essential Criteria Substantial experience in leasehold management, housing management, or a related field Proven experience of managing and supervising a team in a high-volume, target-driven environment Strong knowledge of the Landlord and Tenant Act 1985, including Section 20 consultation requirements Experience of managing statutory consultation processes with strict legal timescales Excellent communication skills, both written and verbal, with the ability to explain complex issues clearlyAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

As the Business Support Officer, you will be involved in a range of funding and compliance activities, aiding the effective operation of the University’s essential apprenticeship business processes. At University of the Built Environment we expect employees to demonstrate our values: Passion, Inte

You may also contribute to broader environmental management, including incident response, water resources, land and water quality, and work linked to delivering Water Framework Directive outcomes. You'll work alongside established operational teams and play a key role in improving environmental outc

A leading organisation in the energy sector is seeking a Safety & Compliance Officer to manage environmental compliance and promote a robust safety culture.

The Security Officer is responsible for maintaining the discreet, resident-focused security culture expected of a super‑prime residential environment. Minimum 3 years’ security experience within super‑prime residential developments, luxury hospitality, or high‑profile mixed‑use environment

A leading snack manufacturer in the UK is seeking a Head of Health, Safety & Environmental to lead their HSE strategy across multiple sites.

A regulatory agency in the UK seeks a Regulatory Officer to ensure waste compliance and enforcement across England.

Information Governance Officer (Secure Data Environment). Information Governance Officer (Secure Data Environment). The University of Southampton is committed to excellence in all we do, applying our insights and inventiveness to solve the most complex societal and environmental challenges.

A national environmental regulator is seeking a Regulatory Officer to ensure compliance within waste regulation.

We work as a shared service across Kingston and Sutton and deal with all aspects of residential environmental health. As a high performing, front-line service we are seeking an enthusiastic, innovative officer who will look to challenge conventional ways of delivering services and provide solutions

Interim Health, Safety and Environment Officer. We're looking for an Interim Safety, Health and Environment Officer to join our team in Spalding, UK. The SHE Officer plays a key supporting role in the implementation and monitoring of safety, health, and environmental practices across Westfalia Fruit

The Regulatory Officer role sits within the International Waste Shipments – Compliance team, part of Waste Markets and Shipments, in the Environmental Markets and Enforcement arm within the EA. Effectively organises self and takes personal responsibility for own role in the Environment Agency. If

In return, we offer a supportive friendly environment with a varied workload and a commitment to personal development to enable you to fulfil your potential. An appropriate qualification in Environmental Health or be working towards the qualification. As a high performing, front‑line service we ar

Reporting to the Principal Environmental Health Officer, you will play a key role in protecting and enhancing public health across the Borough. Principal Environmental Health Officer – 01483 743017. Woking Borough Council is seeking a motivated and experienced professional to join our dedicated En

A leading educational institution in the UK is seeking an Information Governance Officer to support the implementation of a Secure Data Environment.

WRS - Worldwide Recruitment Solutions are looking for an HSE Officer and Trainer to our client based in their London Office working on a Hybrid basis.

A leading consultancy firm is seeking a Managing Director for Environment & Energy to drive sustainable growth and innovation across the EURI region. The ideal candidate has over 15 years of senior leadership experience in the Environment & Energy sector, strong financial management skills, and a pr

Environment Protection Officer. We work as a shared service across Kingston and Sutton and deal with all aspects of residential environmental health. In return, we offer a supportive friendly environment with a varied workload and a commitment to personal development to enable you to fulfil your pot

Do you have a good knowledge of agriculture in England and want to improve our natural environment? Would you like to be at the forefront of agricultural change? This is an exciting opportunity to contribute towards environmental improvements by undertaking regulatory inspections across Wessex. Agri

A community-focused environmental organization in the United Kingdom is seeking an Ecology & Environment Officer to lead ecological surveys and conservation efforts.

Environment Enforcement Officer needed in Southwark, £18. Site based officer is required to tackle and provide robust enforcement relating to, commercial waste carrying and presentation offences, fly-tipping, fly posting, graffiti, illegal vehicles repairs/sales on public highway, and any other rel

We lead the Environment Agency’s growth and spatial planning work, delivering sustainable growth while protecting and enhancing the environment. The Environment Agency (EA) is fully committed to having an inclusive workforce to reflect the communities we serve. You will join our Planning and Place

A local authority in Greater London is seeking a dedicated ASB Response Officer to improve community safety through tackling anti-social behaviour and environmental issues.

This is an exciting opportunity to join an Asset Performance team in the UK's biggest environmental organisation. You will have asset or data management experience, preferably in the water environment. You will be part of a team who focus on the inspection, maintenance and repair of Environment Agen

Ecology & Environment Officer - Beds RCC. We’re Hiring: Ecology & Environment Officer. You’ll join a passionate, supportive team working to protect and enhance Bedfordshire’s natural environment.

As an apprentice within the Environment Agency you will gain new skills working within a supported learning environment, receive on the job training as well as time to complete your learning. Everyone that joins us is required to undertake training and participate in incident response duties when th

A Health, Safety and Environmental (HSE) Advisor is wanted on a permanent basis by a global client of ours who are at the forefront of their industry. NEBOSH and IOSH Managing Safely qualifications as well as any formal Environmental training/qualification.

Join aforward-thinking local authority committed to creating a safe and healthyworking environment for all employees. A supportive working environment that values wellbeing and inclusion.

Our client believes in delivering care that uplifts, empowers, and brings dignity to every individual they support.As a Care Assistant / Support Worker, you’ll be at the heart of their mission, providing compassionate, person-centred care that makes a meaningful difference in the lives of thei

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation.Right now, we are looking for a Floating Support Worker.Sounds great, what will I be doing?.We are seeking a dedicated professional to provide holistic, person-centred support

This role would be ideal for someone looking to develop their experience in a reception and administration role.A positive attitude and the desire to learn are essential, as is a non-judgmental and supportive approach to people who are facing problems with drugs and alcohol.Volunteer Receptionists/A

Ensure the home environment remains safe, structured, and nurturing.

Maintain a safe, respectful, and supportive environment for all residents throughout day and evening hours, responding appropriately to changing needs and dynamics. You will join a dedicated team, making a real difference in the lives of people experiencing homelessness, while developing your skills

This is an ideal opportunity for a Housing Support Worker / Case Worker with strong hostel-based experience who is confident working in a fast-paced, people-focused environment. Proven experience of working full-time within a homeless hostel or similar supported housing environment. As a Housing Sup

Experience of running effective administrative and clerical systems within a school or customer service environment.

You will also play a crucial role in supporting the sales team by qualifying enquiries, managing appointment flow, and helping maintain a structured, high-performing environment. Preparing meeting rooms and maintaining a clean, organised, and professional environment. Someone who takes pride in pres

Monday to Friday 9am-5pm (not including bank holidays), you will be based either in Mid Sussex (Burgess Hill) or Crawley (can be discussed at interview) – with the requirement to travel to West Sussex Transitional service sites in the community.It is essential that you hold a current UK drivin

Permanent, Part Time (30 hours per week).Are you passionate about making a real difference in people’s lives? If so, they’d love to hear from you!.The House is an established housing project for people recovering from mental health issues.Set in Swindon’s old town, it's close to all amenities

If you’ve also worked in the following roles, we’d also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Of

Permanent, Full Time (40 hours per week).The Women’s Refuge is a safe haven for women and their children, fleeing domestic abuse.You’ll work closely with key partners, delivering quality, outcome focused coaching support sessions in one-to-one and group settings, providing both emotional and pra

We're looking for a kind, compassionate and resilien.No personal care required, just the right values.This is a fixted term contract until 30th September 2026.Annual leave increasing up to 30 days with length of service.Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a B