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Our training will help you kick-start a new career in Digital Marketing. We are recruiting for companies who are looking to employ our Digital Marketing Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into easy steps. Video Leacture Practical Projects Assignments Quizzes Guaranteed Job Placement At this point you will have fully completed our Digital Marketing Traineeship and be ready to start work. Through our range of partnerships throughout the UK with Digital Marketing organisations, we are able to place you into an entry level role within your local area. You will be working as either a Digital Marketing Trainee or Digital Marketing Associate. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £1495, or a deposit of £212 followed by 10 interest free monthly instalments of £148, this represents a great opportunity to start a rewarding career in Digital Marketing and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a new career? Apply now and one of our friendly advisors will be in touch. 'Please note that this is a training course and fees apply’

You will oversee the day-to-day leadership of a high-performing customer care team, championing service quality, operational efficiency, and team motivation. This role is instrumental in delivering a seamless and positive customer journey across all support channels. Through effective coaching, resource planning, and performance management, you will help position the Customer Care team as a centre of excellence for both consumer and trade interactions. You will also work closely with the Head of Customer Care to challenge existing processes, champion operational efficiency, and elevate customer satisfaction beyond industry standards. What Will You Do? Leadership & Operational Management • Manage the daily operations of the Customer Care team, ensuring high-quality responses and timely interactions across all service channels (phone, live chat, social media, email)., • Collaborate with the Head of Customer Care on all administrative, team, and people-related responsibilities., • Act as the first escalation point for customer complaints, providing guidance and solutions to maintain service excellence., • Ensure smooth shift handovers and consistent service coverage across all operational hours., • Performance Management & KPIs, • Establish, monitor, and report on team and individual KPIs to ensure transparency and accountability across productivity, service quality, and customer satisfaction., • Continually assess and improve internal processes to drive efficiency and service improvements., • Escalate potential risks to performance, customer satisfaction, or product integrity to The Head of Customer Care in a timely manner. Customer Experience & Sales Enablement • Develop strategies to support customer engagement, repeat business, and revenue growth through excellent service delivery., • Ensure full compliance with all system access protocols and internal processes., • Team Development & Collaboration, • Support the onboarding and integration of new hires, ensuring consistent training and process understanding., • Act as a liaison with internal departments and external suppliers to resolve issues effectively and enhance cross-functional collaboration. Compliance & Standards • Maintain up-to-date internal process documentation and ensure alignment with regulatory, data protection, and brand standards. The Perfect Candidate • Demonstrable experience in customer service, including team leadership in a contact centre or multi-channel support environment., • Strong understanding of performance metrics and customer service KPIs., • Excellent communication, coaching, and conflict resolution skills., • Proven ability to manage service delivery across extended operational hours and rotating shifts., • Experience in resource and shift planning, especially during peak seasonal periods., • Proficiency in using CRM platforms and service management tools (e.g., Zendesk, Salesforce, Spreadsheets etc). What We Offer You!* • Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more), • Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more, • Generous Holiday Allowance, increasing with length of service, • Company Pension Scheme, • Bonus/Commission Scheme, • Healthcare Cash Plan (with Dental), • Employee Assistance Programme for all Associates and their families, • Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards, • Much, much more! *Some benefit eligibility is based on length of service or contract type About ELEMIS ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market. A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary – just like our people. Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars. We are committed to Elemis’ sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible.