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Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. You can work with customers to deliver excepti

The ideal candidate brings over 5 years of product management experience, including managing teams and driving complex initiatives in payments. A leading payment solutions provider in Greater London is seeking a Lead Product Manager for Payments Experience. The position emphasizes customer-centric s

Reporting to the Managing Director, as Head of Customer Care you will be the Customer Champion for your Division and be responsible for the effective delivery of a consistent and positive customer journey, with particular focus on post‑occupational service. Ensure the Customer Care team fully impl

Reporting to the Operations Director, the new role of Head of Customer Experience will be a key member of our Operations Directorate and Leadership Team. You will bring a successful track record of managing customer experience services (including a customer contact centre) in social housing or a reg

Neve Jewels Group is seeking an IT leader to drive transformational change across its tech initiatives.You will manage diverse technology teams, ensuring alignment with business strategies and fostering high performance.Responsibilities include overseeing change delivery, developing governance frame

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

We are supporting a private equity-backed, multi-site consumer services group with a national footprint to appoint a Head of Customer Insights. The position sits at the heart of the commercial function, partnering closely with Operations, Marketing, and Finance to drive customer lifetime value and n

As our first Head of Customer Success, you'll own that experience end-to-end: leading and growing the CSM team with the primary goal of evolving our Success function to be truly world class. Instead, it's a rare opportunity to take the strong foundations of great people, real customer relationships,

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery. This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

A leading online marketplace in Greater London is seeking a Workplace Manager to oversee workplace operations and experience across their London HQ and Brooklyn office.

Maintain a schedule of internal audits and ensure internal auditors carry out and report on planned audits. Candidates must have experience handling all data confidentially and disclosing it only on a need‑to‑know basis, in accordance with national legislation and the organisation’s policy reg

Yoox Group is seeking a Head of User Journey based in London. This role involves championing the site experience, optimising user engagement, and collaborating closely with content and trading teams. Candidates should possess a strong strategic mindset, a proven track record in user journey planning

HEXAGON is seeking a Head of Customer Experience to lead the development of their Complaints and Customer Services. This hybrid role based in South East London requires a professional with a successful track record in managing customer experience services within social housing. HEXAGON offers a supp

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. You will

Un AI Venture Builder sta cercando un Head of Product Experience per guidare la creazione di startup innovative. Si offre un compenso competitivo tra €55.

Five Guys is seeking a Head of Customer Experience in Greater London to oversee customer support and feedback. This role involves leading customer service across various platforms, responding empathetically to customer inquiries, and transforming insights into actionable improvements. Key qualificat

Charlotte Tilbury Beauty is seeking a Head of Education & Pro Artistry for a 12-month FTC in Greater London. The role involves developing innovative training strategies, leading a team, and ensuring top-tier educational experiences for customers. Ideal candidates will have proven experience in beaut

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. CLT team effectiveness - Own the strategic cadence,

Strong experience in customer analytics, advanced SQL skills, and familiarity with tools like Power BI are essential. Harnham is seeking a high-impact Customer Insight leader to shape analytics across the organization. The role involves connecting customer insight with analytics, driving the vision,

Reporting to the Operations Director, the new role of Head of Customer Experience will be a key member of our Operations Directorate and Leadership Team. You will bring a successful track record of managing customer experience services (including a customer contact centre) in social housing or a reg

Head of CDD, EDD & Customer Screening. Partner-level Head of CDD, EDD & Customer Screening. Act as SME on AML, sanctions, fraud, and customer risk.

The ideal candidate will have at least 3 years of experience in managing sales or service teams and a strong understanding of the expedition or cruise industry. Proficiency in Salesforce, CRM analytics, and MS Office tools is essential. HX Expeditions is seeking a Manager, GX Sales based in Greater

This role offers competitive benefits including up to 28 days of holiday and various health perks, creating a fulfilling work environment where personal expression is encouraged. A leading hospitality group in Greater London is seeking a Head Housekeeper to manage the housekeeping department. The id

We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. Head of Pipeline

This role involves supervising front-of-house operations, mentoring the team, and ensuring exceptional customer service. Candidates should have supervisory experience in a fast-paced restaurant environment, excellent communication skills, and flexible availability, including weekends and late nights

The ideal candidate will have over 10 years of experience in solutions engineering or a related field, with a strong understanding of data collaboration and customer engagement. A leading technology company in Greater London is seeking a Director of Solutions Engineering. This role involves leading

Whiddon is seeking an experienced Sales and Customer Service Manager to lead admissions and sales functions. This role is crucial for driving occupancy and exceptional customer experiences across Residential Aged Care, Home Care, and Retirement Living. The position offers a hybrid working model and

We are seeking an exceptional Head of Customer Experience to join our senior leadership team, reporting to the Director of Communities & Customer Service. You will lead the organisation’s customer function across Contact Centre operations, customer engagement and complaints, feedback and insight,

A global risk management consultancy seeks a Global Head of Workplace Services accountable for delivering effective office support across its global network. Strong leadership experience in workplace services, operations, or facilities is essential.

A leading property development company in Greater London is seeking a Head of Customer Care to manage the customer service experience post-purchase. The ideal candidate will have leadership experience and excellent communication skills, with a passion for quality. The role offers competitive benefit

FlightStory is seeking a Head of Memberships in London to enhance and manage their membership product. The role involves defining product offerings, improving retention strategies, and ensuring a high-value experience for members. Candidates should possess a strong ownership mentality over products,

As Head of Customer Marketing, you will drive Dentally’s growth by accelerating activation, deepening adoption, strengthening retention, and unlocking expansion across the UKI, Australia, New Zealand, and Canada. We’re innovators, relentless in our pursuit of customer success and push the bounda

MTVH is looking for a Director of Leaseholder Services to provide strategic leadership for its leasehold and shared ownership services across a portfolio of 20,000 homes. The role demands substantial experience in leasehold management, a strong understanding of governance, and the ability to drive s

A leading financial services provider is seeking a Head of Customer Experience to lead a transformative initiative in how they engage with millions of customers. This senior role requires over 10 years of experience in customer service and operational leadership. Ideal candidates will have a strong

As our Head of Global Customer Service, you’ll be part of the Customer Service team working closely with brilliant people across the business. Global Strategy & Standards: Define the global customer service vision, frameworks, and operating standards to deliver a consistent, premium, and brand‑a

The Green Recruitment Company is seeking a hands-on electrician in Greater London to ensure high standards in customer experience and quality control across multiple sites. Applicants should possess City & Guilds 2391, hold substantial experience in the solar or renewable energy sector, and demonstr

Barchester Healthcare is looking for a Head of Benefits & Reward to develop and implement a market-leading total rewards strategy. This strategic role will enhance employee experience and retention, ensuring compliance across compensation and benefits. This position offers a unique opportunity to sh

The ideal candidate will have over 10 years of experience in Customer Success leadership within healthtech or B2B SaaS environment, along with a strong track record of driving commercial success and team performance. Jack & Jill is looking for a Head of Customer Success to lead the post-sales journe

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you

Place2Be is looking for a Facilities Manager in Greater London to oversee the Head Office and training centres. This hands-on role involves managing reception services, office administration, and Health & Safety compliance while ensuring a welcoming environment for all staff and visitors. The ideal

As well as the opportunity to get in the driving seat of an evolving and exciting business, a not‑for‑profit organisation delivering a positive impact to the local community and cherishing the history and heritage of the Silverstone story, we offer a competitive salary, life insurance, pension p

This senior role requires at least ten years of experience in the agency or corporate arenas with a strong focus on client relations and innovative solutions.

The ideal candidate has over 5 years of experience in hospitality or brand experience management, exceptional execution skills, and organizational prowess. A leading healthtech AI platform in London is seeking an Experience Marketing Lead to manage a world-class events program. You will design and e

Green Recruitment Company is seeking a qualified electrician to oversee customer experience and quality control in a growing renewable energy setting. The ideal candidate will have hands-on experience with solar technology and compliance frameworks, with the ability to lead complex customer issues a

The Royal College Of Speech and Language Therapists (RCSLT) is seeking a Head of Membership to lead the membership function, ensuring high-quality experiences and effective member support.

You will take ownership of the customer experience strategy—using data and insights to define, articulate, and deliver a clear plan that drives both customer satisfaction and commercial performance. Lead and develop a high-performing customer service and customer experience team. This is a newly c