Head of customer experience jobs in Bath - Page 5Create job alerts

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. You can work with customers to deliver excepti

The ideal candidate has proven leadership experience in hospitality, strong knowledge of restaurant performance and budgeting. Responsibilities include overseeing day-to-day operations, training staff, managing financial performance, and enhancing guest experiences. This position offers competitive

As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP stream. Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of e

FlightStory is seeking a Head of Memberships in London to enhance and manage their membership product. The role involves defining product offerings, improving retention strategies, and ensuring a high-value experience for members. Candidates should possess a strong ownership mentality over products,

Whiddon is seeking an experienced Sales and Customer Service Manager to lead admissions and sales functions. This role is crucial for driving occupancy and exceptional customer experiences across Residential Aged Care, Home Care, and Retirement Living. The position offers a hybrid working model and

A global risk management consultancy seeks a Global Head of Workplace Services accountable for delivering effective office support across its global network. Strong leadership experience in workplace services, operations, or facilities is essential.

A leading property development company in Greater London is seeking a Head of Customer Care to manage the customer service experience post-purchase. The ideal candidate will have leadership experience and excellent communication skills, with a passion for quality. The role offers competitive benefit

As Head of Customer Marketing, you will drive Dentally’s growth by accelerating activation, deepening adoption, strengthening retention, and unlocking expansion across the UKI, Australia, New Zealand, and Canada. We’re innovators, relentless in our pursuit of customer success and push the bounda

A leading financial services provider is seeking a Head of Customer Experience to lead a transformative initiative in how they engage with millions of customers. This senior role requires over 10 years of experience in customer service and operational leadership. Ideal candidates will have a strong

As our Head of Global Customer Service, you’ll be part of the Customer Service team working closely with brilliant people across the business. Global Strategy & Standards: Define the global customer service vision, frameworks, and operating standards to deliver a consistent, premium, and brand‑a

MTVH is looking for a Director of Leaseholder Services to provide strategic leadership for its leasehold and shared ownership services across a portfolio of 20,000 homes. The role demands substantial experience in leasehold management, a strong understanding of governance, and the ability to drive s

Place2Be is looking for a Facilities Manager in Greater London to oversee the Head Office and training centres. This hands-on role involves managing reception services, office administration, and Health & Safety compliance while ensuring a welcoming environment for all staff and visitors. The ideal

Barchester Healthcare is looking for a Head of Benefits & Reward to develop and implement a market-leading total rewards strategy. This strategic role will enhance employee experience and retention, ensuring compliance across compensation and benefits. This position offers a unique opportunity to sh

The Green Recruitment Company is seeking a hands-on electrician in Greater London to ensure high standards in customer experience and quality control across multiple sites. Applicants should possess City & Guilds 2391, hold substantial experience in the solar or renewable energy sector, and demonstr

The ideal candidate will have over 10 years of experience in solutions engineering or a related field, with a strong understanding of data collaboration and customer engagement. A leading technology company in Greater London is seeking a Director of Solutions Engineering. This role involves leading

The ideal candidate will have over 10 years of experience in Customer Success leadership within healthtech or B2B SaaS environment, along with a strong track record of driving commercial success and team performance. Jack & Jill is looking for a Head of Customer Success to lead the post-sales journe

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you

We are seeking an exceptional Head of Customer Experience to join our senior leadership team, reporting to the Director of Communities & Customer Service. You will lead the organisation’s customer function across Contact Centre operations, customer engagement and complaints, feedback and insight,

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

This senior role requires at least ten years of experience in the agency or corporate arenas with a strong focus on client relations and innovative solutions.

The ideal candidate has over 5 years of experience in hospitality or brand experience management, exceptional execution skills, and organizational prowess. A leading healthtech AI platform in London is seeking an Experience Marketing Lead to manage a world-class events program. You will design and e

Green Recruitment Company is seeking a qualified electrician to oversee customer experience and quality control in a growing renewable energy setting. The ideal candidate will have hands-on experience with solar technology and compliance frameworks, with the ability to lead complex customer issues a

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you

You will take ownership of the customer experience strategy—using data and insights to define, articulate, and deliver a clear plan that drives both customer satisfaction and commercial performance. Lead and develop a high-performing customer service and customer experience team. This is a newly c

A global investment data firm is looking for a Head of Pipeline Operations and Client Experience in London. The successful candidate will oversee the quality of data pipelines, manage global teams, and define a client experience strategy. You should possess senior leadership experience in data opera

AI is looking for a Head of Cloud Hosting & Developer Platform Engineering to lead strategic initiatives and engineering teams across AWS, Azure, and Kubernetes. The role focuses on reducing friction for approximately 3000 engineers while ensuring the reliability and security of cloud platforms.

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. Cross�

Head of Global Customer Service. Global Strategy & Standards: Define the global customer service vision, frameworks, and operating standards to deliver a consistent, premium, and brand‑aligned experience across digital, retail, and aftercare touchpoints. Service Expertise & Innovation: Deep knowle

Paragon Asra Housing Limited seeks a Head of Neighbourhood Services to lead and innovate community engagement and service delivery. The ideal candidate will have significant leadership experience, a strong understanding of housing services, and the ability to build relationships with diverse stakeho

A leading subscription brand in Greater London is seeking a Head of Product to take ownership of the customer journey. The successful candidate will lead a small team focused on improving the customer experience through structured experiments and collaboration across departments. Candidates should p

Informa is seeking a Customer Success Lead in London to drive a customer success strategy for the Lead Insights product. The role involves developing strategies, implementing best practices, and managing a dynamic team of specialists. You'll provide strategic guidance, mentor team members, and ensur

Software of Excellence is looking for a Head of Customer Marketing to enhance growth and customer retention across the UKI and international markets. The ideal candidate brings over 8 years of marketing experience, particularly in B2B SaaS, and excels in building community initiatives. You will lead

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. The ideal candidate will have extensive experience in housing operations and be skilled in risk management and operational oversight. This is a pe

We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery. This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business

Reporting to the Managing Director, as Head of Customer Care you will be the Customer Champion for your Division and be responsible for the effective delivery of a consistent and positive customer journey, with particular focus on post‑occupational service. Ensure the Customer Care team fully impl

A prominent education service provider in the UK seeks a strategic Head of Internal Communications to lead internal communications efforts. The ideal candidate should have proven leadership experience and a strong ability to build a collaborative culture within the organization.

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with sof

Enterprise customer success - significant experience in B2B SaaS customer success or commercial account management, with direct accountability for retention and expansion targets. Manage and develop a small team, aligning implementation, technical delivery, and commercial outcomes into one seamless

The Head of Production leads the delivery of SWAMP’s most ambitious work—turning bold creative ideas into unforgettable, real-world experiences. We believe in innovation not imitation and use our immersive theatre-making skills to create truly unique experiences for some of the world's bravest b

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. You will own the strategy for customer onboarding, engagement, retention, and expansion, using data and insight to prioritise the highest-

This is a fantastic opportunity for a Head of Production to work with big-name brands and some of the country’s most influential creative agencies. Experience managing a similarly sized team of operators is strongly preferred. Some of the associated responsibilities include:.

Warrington Housing Association is seeking a Head of Housing & Customer Service to oversee housing management and customer engagement.

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. Someone who likes to think outside the box, think omni-channel, be passionate about personalised experiences across digital, love reporting and storytelling, be passionate about data driven merchandising and paid

SoSafe, located in Greater London, is seeking an accomplished leader for their Developer Experience function. SoSafe offers flexible work hours, 33 vacation days, and various perks for full-time employees.

The ideal candidate will have 2-3 years of managerial experience, preferably in the hospitality sector, with extensive knowledge of cleaning techniques and safety procedures. A leading cruise line company is seeking a Housekeeping Manager to ensure high cleanliness standards and exceptional guest ex

The Head of Client Management-EmployeeExperience is the functional leader responsible for defining, embedding, and continuously improving the client management and client success discipline across Aon’s Employee Experience business. Head of Client Management-Employee Experience. Significant experi

Hexagon Housing Association is seeking a Head of Customer Experience to lead its Complaints and Customer Services functions in Greater London. This pivotal role requires expertise in transforming customer experience services within social housing, emphasizing a culture of accountability and continuo