Head of customer experience jobs in Lancaster - Page 2Create job alerts

They are seeking a senior, commercially minded Fractional Chief AI Officer / Head of AI to help define, lead, and operationalise their AI roadmap. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Experience working in or alongside CRM-led businesses (HubSpot

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week). This is a fantastic Head of Customer Operations opportunity to work

You will lead how customers experience Home Group, driving our customer influence, community development and customer experience strategies and setting a bold new direction. Head of Customer Experience - (26345). Connecting customer experience to create real change, you will ensure our homes and s

Our client, a leading Education Technology company that operates in over 100 companies and engages with over 600 million users is hiring a senior, commercially minded Head of Franchising to lead the strategic growth and performance of our client’s global franchise network into APAC. Head of Franch

You'll be the driving force behind delivering customer-focused strategies, ensuring we stand out and shine as an organisation that goes above and beyond to deliver exceptional customer experience across every part of our services. First impressions count,

Founding Head of Customer Success, primarily office based with regular on-site customer visits. Founding Head of Customer Success,. Founding Head of Customer Success.

Influence product, customer experience, and commercial strategy. I'm partnering with a rapidly scaling player in the digital finance space to find a standout Head of VIP Engagement (EMEA) — a strategic leader who knows how to build, nurture, and elevate relationships with top-tier, high‑value us

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

Head of Supporter Insight & ExperienceJob reference: REQ000936£56,297pa + excellent benefitsWoking, Surrey GU21 4LL / Hybrid WorkingHybrid working: Minimum 40% in person collaboration per monthAbout the roleWere excited to be recruiting a Head of Supporter Insight and Experience to lead WWF-UKs und

The ideal candidate will have over 8 years of experience in Customer Success or Account Management within Capital Markets or B2B SaaS. Key responsibilities include aligning customer initiatives with business goals, implementing effective processes across CRM, and championing customer feedback to enh

A leading design company based in Greater London is seeking an experienced Head of Consumer Care to shape and lead a consumer-centric function. The ideal candidate will have proven experience in customer experience functions, excellent leadership skills, and a data-driven mindset. This role is respo

The ideal candidate will have experience in managing people and customer-facing roles, alongside a strong background in soft services. The role offers various benefits including financial assistance and flexible lifestyle perks. A leading facilities management company is seeking a Workplace Experien

In depth experience of supporting tenants or customers to overcome a range of sensitive, challenging, and complex scenarios. Temporary Head of Tenant Experience. Knowledge and understanding of strategy, complaints, regulatory frameworks, and customer experience practices communications.

A key part of the role will be advancing the agency’s use of emerging AI tools and workflows to enhance creative ideation, content development, design and audience experiences. Head of Creative / Executive Creative Director. We’re looking for an exceptional creative leader to shape bold, insight

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. The right candidate will have at least 10 years of relevant experience and will lead a global team in a dynamic hybrid working environment. This

A leading healthcare organization in the UK is seeking an experienced professional to enhance employee experience through human-centered design. The ideal candidate will have extensive innovation and service design experience, leveraging insights to create intuitive solutions. The role offers variou

A prominent restaurant group in Central London is seeking a Head of Reservations & Guest Relations. The ideal candidate is an experienced SevenRooms user with strong leadership skills, a commercial mindset, and a passion for delivering memorable guest experiences. This full-time role offers competit

The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. We are looking for a Head of Customer Supply Chain – EU to join the team. Continuously improve the customer experience by simplifying processes, r

As Head of Customer Success, you will take the lead in being the voice of our customer base. Strong experience of working from small all the way up to enterprise size customer bases. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficie

A prominent holiday company based in the UK is seeking a Head of Guest Experience to lead the in-stay guest experience across its brands. This role involves managing teams, driving operational excellence, and shaping the experience strategy, while ensuring high service standards. The ideal candidate

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Proven track record of building or scaling a CS team in a high-growth, dynamic environment.

Organisation Management: Work in collaboration with related Head Office departments for regular reporting of commercial performance, evolution of the competitive landscape, market intelligence, plans for capacity amendments, development of new tools and of new product features. Define and submit rev

We’re a collaborative partnership with over 125 years of experience, with offices worldwide, and a focus on delivering client-centric property advice. Partner, Head Partner, of CDD, EDD and Customer Screening. Lead and inspire a specialist team of financial crime professionals, in the UK and India

Embed customer focus in all processes and policies, ensuring operational decisions support excellent experiences and protect customer trust. The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. You bring experi

A leading software company in the UK seeks a Head of Professional Services to drive customer success. The ideal candidate will have proven leadership experience in a SaaS environment and a strong commitment to customer satisfaction. This pivotal role involves leading a dynamic team, forming strategi

Drive customer success and retention by setting a clear customer success strategy, identifying and mitigating risk, and embedding best practice to deliver consistent, high‑value customer experiences. Deliver commercial growth through ownership of senior level customer relationships, commercial and

Based in Haydock, this senior leadership role offers the opportunity to shape the future of our national customer contact operation and make a real impact on customer experience, commercial performance, and colleague engagement. Head of Customer Contact Centre – Hire Direct. Head of Customer Conta

The ideal candidate has extensive experience in customer engagement and a track record of transforming customer success operations. A leading tech advisory firm is seeking a Customer Success Leader to enhance digital customer experiences in B2B SaaS. You will drive product adoption and retention whi

A growing accommodation provider in North London is seeking a Head of Guest Care to enhance guest experiences and lead a dynamic team. This office-based role emphasizes leadership and operational efficiency while ensuring exceptional service from check-in to check-out. The ideal candidate will have

Head of Content & Customer Advocacy. Take ownership of the customer contact program to engage our three targets persona segments: C-level, Line of Business owners and users. ARIS, the Process Intelligence leader and part of Software GmbH, helps organizations turn their processes into value.

A leading housing organization in the UK seeks a Director of Customer Service to lead the transformation of customer engagement. Candidates should have experience in social housing or customer-focused regulated sectors. This role involves managing a large remote team, improving customer service proc

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

The ideal candidate will own customer experience and service standards while leading a dedicated team to ensure customer satisfaction and retention. A leading ERP SaaS provider based in the United Kingdom is seeking a Service Delivery / Customer Support Manager to lead their customer service and sup

In this pivotal role, you will oversee the operational delivery of a diverse range of events, ensuring excellence and innovation in every experience. With a focus on creating memorable customer journeys, you will play a key role in shaping the future of the organization’s offerings. An established

A leading technology company in Greater London seeks a Head of Customer Engineering to lead teams and facilitate cloud transformation for clients. The role requires extensive experience in cloud engineering and managing customer-facing technical teams. Responsibilities include providing thought lead

A technology company specializing in subsurface modeling is seeking an experienced Sales Manager to lead a dedicated team in the EMEA region. This role requires a strategic thinker with a proven track record in software sales and people leadership. Responsibilities include developing a sales strateg

This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes. Head of Customer Contact - Repairs. Previous experience of developing and coaching a team, managing performance and embedding a positive team culture.

With a minimum of 10 years in customer operations, the ideal candidate will have strong leadership skills and be capable of building stakeholder relationships. A leading travel experiences firm in Greater London is seeking a Service Delivery Director to define and lead customer service strategy. Thi

A global technology leader in the United Kingdom is seeking a Head of Customer Engineering to lead teams responsible for cloud transformation outcomes. The ideal candidate will have extensive experience in cloud native architecture, strong technical leadership skills, and a background in customer en

A leading digital health company in the UK is seeking a Head of Patient Experience to enhance patient interactions across platforms. This role requires a strong leader with over 7 years of experience in healthcare operations, including a minimum of 3 years in a leadership position. This position off

The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. Continuously improve the customer experience by simplifying processes, resolving service issues, and anticipating customer needs. We are looking for

We are seeking an experienced, highly motivated and customer focused sales manager to lead and develop a team that are tasked with retaining and growing a dedicated set of customer accounts. Act as the first point of escalation in front of the customer, to ensure they are supported and we maintain s

At a pivotal point in its growth journey, this organisation is reshaping how customers buy online — moving from a largely telesales-led model to a scalable, commercially driven eCommerce engine. Drive conversion, revenue and margin through trading plans, pricing, offers and on-site activation. Pro

A leading tech company in central London is seeking a Head of Customer Success to oversee growth and retention across customer segments. With a strong background in Customer Success, exceptional communication skills, and proficiency in Salesforce, you will collaborate with various departments to dri

Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives. Are you passionate about customer services, operations, leadership, and using di

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. Ideal candidates will have over 5 years of D2C experience, a passion for metrics, and a track record in high-growth environments. In this role, you wil

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Enjoy significant autonomy and influence, shaping the direction of a critical business area. Own and implement the Customer Success strategy, building scalable playbooks and frameworks.