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As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

A fast-scaling consumer subscription startup in London is seeking a Customer Support Lead to build and scale their customer support function. The ideal candidate will have strong experience in D2C markets and the ability to connect customer support initiatives to revenue and retention. This role off

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. Ideal c

A prominent cultural organization is seeking an inspirational Head of Visitor Experience to lead a dynamic team at Tower Bridge. This position offers a hybrid work model and a salary range of £68,300-£77,400 based on experience. This role involves enhancing how millions experience this iconic land

A leading educational organization in London seeks a Head of Erasmus+ Customer Experience, Appeals & Complaints to enhance customer experiences and ensure compliance. Ideal candidates have a degree or equivalent experience, strong leadership skills, and can manage sensitive situations effectively. T

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. Custom

A dynamic fintech platform is looking for a Head of Property Moving Assistants to lead a team responsible for delivering a seamless homebuying experience. The ideal candidate will have experience in customer operations, preferably in property or financial services.

Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. You will be an experienced leader within Customer Success for a SaaS or technology services orga

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Head of Customer En

A local government authority in England seeks a Director of Environment & Leisure to lead services pivotal to the experience of Brighton & Hove. This is an opportunity to shape the future of essential community services in a vibrant city.

The ideal candidate must have executive operations experience in regulated environments, strong skills in managing vendor partnerships, and a proven track record of leading customer service excellence. This role involves overseeing customer support, risk operations, and ensuring operational readines

A global investment data firm is looking for a Head of Pipeline Operations and Client Experience in London. The successful candidate will oversee the quality of data pipelines, manage global teams, and define a client experience strategy. You should possess senior leadership experience in data opera

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. You’ll be a

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Id

A global sports innovation company in Greater London is seeking a Head of Experience Design to lead a cross-functional team focused on shaping the future of AI-driven digital experiences. Applicants should have a significant track record in defining customer experiences and problem spaces, alongside

Experience leading and developing operational and/or customer service teams. This is an opportunity to shape how customer operations works in a modern energy business and play a central role in building a function that is efficient, resilient and customer-focused. High customer satisfaction and fewe

The role requires a minimum of 10 years' experience in luxury hospitality, proven leadership, and strong financial management skills. The position offers a competitive salary and performance-based bonuses, with extensive learning and development opportunities. A prestigious private members’ club i

Has a strong record of shaping and embedding member experience strategies that operate across an organisation, not just within a single team. Has demonstrable experience leading member-focused functions, with accountability for experience and outcomes. A credible, deliverable strategy for member exp

A leading EdTech company in the UK seeks a Head of Developer Experience (DevEx) to lead efforts in enhancing engineering productivity and adopting AI-powered tools. This remote role offers competitive benefits and emphasizes flexible working arrangements.

By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds. From the rollout of new technologies and managing complex legislation affecting the industry,

A leading subscription brand in Greater London is seeking a Head of Product to take ownership of the customer journey. The successful candidate will lead a small team focused on improving the customer experience through structured experiments and collaboration across departments. Candidates should p

A technology services provider in the United Kingdom seeks a Head of Customer Success to enhance client relationships and drive retention across its customer base. The role involves mentoring a team of Customer Success Managers and developing efficient processes to ensure customer satisfaction. The

The ideal candidate has over 5 years of experience in hospitality or brand experience management, exceptional execution skills, and organizational prowess. A leading healthtech AI platform in London is seeking an Experience Marketing Lead to manage a world-class events program. You will design and e

The ideal candidate will have experience in managing KPIs, improving client experiences, and creating career paths for retail staff. A luxury retail brand in the United Kingdom seeks a professional to enhance commercial performance and business intelligence.

A leading employee experience platform is seeking a Head of Support to lead their global support function. This role requires significant SaaS support experience, team management, and technical fluency, ensuring high-quality customer support and successful feature launches. Competitive salary, stock

Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of each. As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP str

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. Experience supporting customers across multiple regions and time zones. Experience supporting technically complex software products.

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. Experience leveraging a modern CS tech stack to automate customer health tracking, manage task workflows, and provide clear visibility into the cus

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. The ideal candidate will have extensive experience in housing operations and be skilled in risk management and operational oversight. This is a pe

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

Head of Revenue & Customer Growth. A global SaaS business is hiring a senior commercial leader to take full ownership of revenue growth across its existing customer base. Experience working with enterprise clients and complex stakeholder environments.

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Deep understanding of customer service

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands‑on, enterprise client management, team leadership and business optimisation/transformation. Experience designing and embedding customer

As Head of Visitor Experience, you will lead a large, dynamic on-site team and drive the strategic development of visitor-focused services. We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower Bridg

This pivotal role focuses on transforming customer service delivery and requires extensive leadership experience in customer experience or contact centre operations. Offering a salary range of £70,000 - £90,000 plus bonuses and flexible hybrid working options. A leading customer solutions provider

We are looking for a Global Head of Guest Experience to build and scale Utopia’s luxury guest experience across an international portfolio — from concept and pre‑opening to stable operations. Founded in 2023, our in‑house architectural firm, Utopia Design, is at the heart of our mission to c

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. This full-time position offers a flexible salary depending on experience and includes a car allowance and pension. The ideal candidate will have strong ana

Head of Customer Experience & Training Coordinator. Act as the voice of the customer within the organization, providing regular insights and feedback to Product, Marketing, and Operations teams to improve the overall customer experience. Directly manage the day-to-day operations of our Customer Supp

The Head of Customer Resolution is a senior position responsible for leading Peabody's regional resolution services, ensuring resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations

We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. Good working kno

This role is responsible for enhancing the digital guest experience, optimising online interactions, and managing key relationships with global partners. Ideal candidates will possess a degree in a relevant field, strong leadership experience in digital product development, and excellent communicati

A leading SaaS company in East Midlands seeks a Head of Customer Success to drive customer retention, develop engagement strategies, and lead a focused team. This is a vital role for enhancing customer experiences and driving the company's growth. The role demands a customer-centric mindset, strong

A global technology company seeks a Head of Customer Engineering to lead teams in providing trusted technical advice that drives cloud transformation outcomes. This role involves managing cloud solutions, fostering partnerships with customers, and providing thought leadership in a fast-paced environ

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. The profile we are looking for.

The ideal candidate will have senior-level experience in customer service and a strong understanding of social housing. This role involves strategic oversight of customer contact and planning operations. This hybrid position requires presence in London for part of the week and offers a competitive s