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As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

The ideal candidate must have executive operations experience in regulated environments, strong skills in managing vendor partnerships, and a proven track record of leading customer service excellence. This role involves overseeing customer support, risk operations, and ensuring operational readines

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

A national professional membership organization is seeking a Head of Member Experience to shape the future of their member offer. This senior role includes leading a full review of the member value proposition and working closely with the leadership team. The ideal candidate should have experience i

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. You will

A leading financial data vendor in Greater London is seeking a Head of Customer Operations to oversee client-facing operations, sales support, and technical teams. This role offers an exciting opportunity to influence both people leadership and operational strategy. The ideal candidate has proven ex

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Experience of managing a small Customer Success o

Real ownership of a flagship customer experience, with space to grow remit, scope and team as you prove impact. Step into a high‑impact role owning the digital journey for a multi‑service subscription brand, and turn a well‑loved but legacy experience into a product customers actually rely on

Oversee the management of the Customer Sustainability Playbook and Dashboard, equipping key account management teams with latest sustainability information to better service customers at a local level. Build strong relationships with customer counterparts, leading the management of external customer

A global real estate development group is seeking a Global Head of Guest Experience to enhance luxury hospitality across international properties. Ideal candidates will have over 5 years of leadership experience in hotel operations, a strong grasp of luxury service expectations, and the ability to i

Pinnacle Group are looking for an exceptional Head of Customer Experience to join our Homes business and to lead the development and strategic direction of our customer engagement and experience function. Provide leadership of customer experience within Pinnacle Homes; devise and deliver a customer

Head/Director of Existing Customer Strategy. Prior experience leading Existing Customer Strategy (credit limit increase/decreases, repricing, cross‑sell, etc. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business.

We’re seeking a Head of Student Experience to lead the coordination, development, and continuous improvement of our student support services. Job Title: Head of Student Experience. Salary: Up to £55,000 (dependent on experience).

A global investment data firm is looking for a Head of Pipeline Operations and Client Experience in London. The successful candidate will oversee the quality of data pipelines, manage global teams, and define a client experience strategy. You should possess senior leadership experience in data opera

The ideal candidate has extensive experience in Customer Success or related fields and a passion for technology. This is a remote-first position based in the UK, offering a supportive work environment and a range of perks including work from home flexibility. A next-generation ecommerce platform is

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. The right candidate will have at least 10 years of relevant experience and will lead a global team in a dynamic hybrid working environment. This

You’ll report to the Head of CRM and work closely with our retention leadership to drive subscriber satisfaction and reduce churn. Have managed a remote team of Customer Success Managers or similar. A remote team of Customer Success Managers - coaching, developing, and holding the bar high.

Ideal candidates will have over 8 years of hands-on experience in consumer businesses, particularly in DTC/e-commerce, and possess strong analytical skills. This role offers a unique opportunity to shape a best-in-class operations function in a luxury business. A leading fragrance house in Greater L

Un AI Venture Builder sta cercando un Head of Product Experience per guidare la creazione di startup innovative. Si offre un compenso competitivo tra €55.

A leading global sports streaming service is seeking a Head of Property & Facilities to enhance their workplace strategy. You will manage the global property portfolio, ensuring compliance with regulations and creating attractive office environments. The ideal candidate will have extensive experienc

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower

A global leader in consumer goods seeks an experienced professional to join their Sustainability team. Required qualifications include over 10 years in the FMCG sector and experience in sustainability and stakeholder engagement. The company offers comprehensive benefits, including mental health supp

We’re hiring a Head of Product Experience to own the Product Experience (PX) vision across ApprovalMax — building on a strong design foundation to drive coherence across web and mobile. Product Experience Authority: Work with the Head of Design to set Product Experience standards and principles.

A leading global financial institution is seeking a Global Head of Customer Acquisition and Onboarding to drive customer engagement through innovative strategies. This role is responsible for creating scalable and efficient onboarding journeys, collaborating with stakeholders across regions, and opt

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. Tower Bridge - Head of Visitor Experience. We are seeking an inspirational Head of Visitor Experience.

Reporting to our VP of Customer Success. Proactively engage smaller customers flagged as at risk of churn. It is the heartbeat of customer trust, where friction is turned into advocacy and insights are unlocked that make us better at what we do.

A health insurance provider is seeking a Director of Customer Services Transformation to enhance operations and drive customer satisfaction. Candidates should have a strong background in leading transformations in regulated sectors and expertise in customer journey optimization.

A dynamic technology firm in Greater London is seeking a Head of Customer Success with over 10 years of experience in the field. This role involves developing strategies for customer success, implementing scalable processes, and building strong relationships with key stakeholders. The ideal candidat

A leading transportation company in the UK is seeking a Lead Customer Contracts Manager to oversee contract management and ensure customer satisfaction. This role involves cross-functional collaboration to meet customer expectations, offering a competitive salary and comprehensive benefits.

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Enginee

As our Global Head of Diversity, Inclusion & Employee Experience, you’ll be part of the Diversity, Inclusion & Employee Experience team, working closely with brilliant people across the business and reporting into Chief People Officer. The Global Head of Diversity, Inclusion & Employee Experience

As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set

A leading consumer brand in the UK is looking for a Head of Product Design to lead a hands-on design function during an exciting brand evolution. The role involves overseeing a mobile-first product experience launching in 2026 and requires strong experience in consumer products and eCommerce. This p

Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or transforming functions in a B2B SaaS environment. You will build the Customer Success function fro

A leading HR technology company in Greater London is looking for a Manager of SMB Customer Success to lead a dynamic team focused on customer adoption and retention. The role requires proficiency in SaaS customer success strategies and a strong analytical mindset. You will drive initiatives using au

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

A leading restaurant in Greater London is seeking an experienced Head Server to lead the front-of-house team in delivering exceptional guest experiences.

A global data management firm in Greater London seeks a Global Head of Pipeline Operations and Client Experience. This role focuses on ensuring operational excellence and a seamless experience for clients across various products. The firm offers a collaborative environment, emphasizing diversity and

Create and run a Voice of Customer program to capture feedback and influence roadmap and service offerings. Experience with retail and/or consumer packaged goods customers, ideally with analytics, AI, supply chain, merchandising, or store execution solutions. Lead, coach, and develop a high‑perfor

A leading SaaS provider in the UK is searching for a Head of Customer Success to enhance customer retention and drive strategic growth. The role focuses on fostering long-term relationships and adopting a customer-centric culture throughout the organization.

Ideal candidates will have relevant managerial experience in the hotel sector, strong leadership and communication skills, and a commitment to high customer service standards. A leading hospitality brand in the UK is seeking a Head Housekeeper to oversee housekeeping operations at Hilton York Hotel.

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

The role involves leveraging cutting-edge technologies and methodologies to enhance learning experiences while promoting a culture of continuous development and evaluation within the organization. This remote position requires over 10 years of experience in instructional design and learning developm

A leading travel technology company in Greater London is seeking a Head of Machine Learning to drive the strategy and delivery of machine learning across their Core Experience product area. You will lead multiple teams, manage a budget, and oversee the adoption of ML technologies to enhance customer

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower B