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Head of Service - Children's Regulated ServicesLocal Authority | East Midlands (City-Based)An opportunity has arisen with a large local authority in the East Midlands for an experienced Head of Service - Children's Regulated Services to join on a 13-month ongoing interim assignment. This is a senior

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

The Director of Customer Services will provide strategic leadership to our customer services function, ensuring the delivery of a modern, high‑quality customer experience across all areas of contact and engagement. Candidates will bring experience of driving strategic customer‑focused improvemen

About the RoleOur reputable Software client seeks a Head of Customer Success to join their team. The Head of Customer Success will work remotely, with quarterly meetups in the South of England. Overview:Reporting directly to the CEO, the Head of Customer Success

The purpose of the role is to lead the strategic development and operational management of Guinnesss Rent, Service Charge and Customer Accounts service. JOB DESCRIPTION About the role We have an exciting opportunity for a Head of Rent, Service Charge and Customer Accounts to join the Guinness Team.

Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Coordinate SAP resources across Customer Success Managers, Services, Sales, Product and Global Customer Success Centres. The role is accountable for delivering customer outcomes, adoption, experience

This hybrid role involves leading a team to ensure technical delivery and workflow adoption, transforming Customer Success into a proactive function. Ideal candidates should have leadership experience in a SaaS environment, expertise in customer lifecycle management, and a passion for coaching talen

A leading financial institution is seeking a Head of Customer Segment & Performance to enhance customer experience and drive performance. The role involves taking ownership of customer journeys, managing portfolios, and using data insights for commercial growth. Candidates should have extensive expe

Malaysia’s leading cloud payroll solution serve thousands of paying customers globally. Recruit, mentor, and lead a high-performing team of Customer Success Managers. Act as the Voice of the Customer to the Product team to influence the roadmap.

As Head of Customer Success at Pexapark, you will lead and evolve our customer success function, ensuring clients derive maximum value from our portfolio of market data, insights, and analytics solutions. A fun scale-up culture made up of an internationally diverse team of renewable energy experts a

A leading influencer marketing platform is seeking a Head of Customer Success to drive client value, retention, and growth. You will lead the Customer Success team and define the strategy to ensure customers achieve measurable ROI. Competitive benefits include 24 days of annual leave, pension, and p

The Head of Service Delivery is responsible for the end-to-end delivery of IT & Business services across the organisation. The Head of Service Delivery plays a central role in protecting the organisation’s ability to operate effectively by ensuring technology services are reliable, well-governed,

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Deep understanding of customer service metrics, SLAs, and quality frameworks. The role owns service delivery, people leadership and operational excellence,

A global assurance provider is seeking a Head of ITSM to manage end-to-end IT services, ensuring effective processes across Incident, Request, and Change Management. This role offers an opportunity to shape IT services aligned with future business requirements. Responsibilities include governing ser

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). Act as a key partner to the Director of Customer & Commercial Delivery, providing oversight and support across departmental delivery and change activity. You'll play a key role in enabling effective Agile transformation

A government department in the UK is seeking a proactive Head of HR Shared Services to lead an HR Service Centre team. The ideal candidate should have extensive experience in HR operations, strong knowledge of payroll and pensions, and the ability to foster a culture of continuous improvement. This

A leading healthcare technology firm in Greater London is looking for a Head of Product. Key responsibilities include product portfolio management, ensuring customer-centered product development, and fostering a cross-functional culture. The position offers a competitive salary and benefits, includi

A leading software company is seeking a Director of Global Customer Experience to lead application support and service delivery operations across tier-one financial institutions. The ideal candidate has over ten years of experience in customer support and SaaS, with strong leadership and communicati

A public service organization is seeking a Director of Customer Services to provide strategic leadership and enhance customer experience. This remote role requires significant experience in customer service management and the ability to drive improvements across complex operational environments. You

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

Head of Financial Services Research - Global Full Service Research Business London / hybrid c. The current offer of this business revolves around brand and comms understanding and customer experience work so significant experience in these fields are essential. This is a tech-enabled people business

A leading housing organization is seeking a Head of Home Experience to oversee the move-in journey, ensuring high quality and smooth experiences for customers. The ideal candidate will have experience in new-build environments and a track record of service improvements. This pivotal role involves ma

This role offers a unique opportunity for an experienced HR operations leader with strong knowledge of payroll, pensions, and transactional HR to shape the service, guide the team through major change, and ensure we continue to deliver a reliable, efficient and modern HR service. In this role, you w

You will report into VP of Customer Marketing to drive content strategy and lead a team of 6-7 individuals in executing the content to drive revenue growth, deepen product adoption, and strengthen long-term customer loyalty. We’re looking for the Head of Customer Education Content that is responsi

As Head of Service - Registration & Bereavement Services, you will provide strategic leadership across Registration & Nationality, Mortuary and Bereavement Services, including cemeteries, while holding the statutory role of Superintendent Registrar. Brent Council is seeking an exceptional senior lea

A leading recruitment agency is seeking a Head of Customer Experience to oversee the customer journey across multiple brands. The successful candidate will lead a remote customer service operation, define CX strategies, and ensure quality across communications. This senior role combines strategic ow

What's In It For You as Head of Service Operations. Head of Service Operations London Market. You will own the complete Client Service delivery function, leading high-profile change initiatives, managing budgets and resources effectively, and acting as senior escalation point for complex service iss

You'll be the Global Head of Customer Success - a true player-coach: owning relationships with key customers while building the CS function, processes, and team from the ground up. Head of Customer Success (Global). If you are ready to build and lead Global Customer Success for an AI‑first SaaS co

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. We’re incredibly proud of our achievements and none of it would be possible without the amazing team here.

Collaborating with Head of Infrastructure, Application Support, QA and IT Procurement peers and Senior Leadership in the Information Security, Digital Transformation and Data spaces in the creation and delivery of a service roadmap and strategy that drives improved colleague experience through incre

A leading financial institution in Greater London seeks a Customer Lifecycle Leader to build and lead its customer lifecycle capability. You will develop CRM strategies, design customer engagement journeys across multiple channels, and lead a high-performing team to drive customer engagement and val

A governmental digital agency in the UK is seeking a Head of Product to lead product strategy and development for digital services. This role offers the chance to work in a dynamic, impactful environment.

A leading nutrition company is seeking a Head of Customer Strategy for its Continental Europe operations. Candidates should have at least 8 years of RGM experience, strong leadership skills, and proficiency in data analysis tools.

History of successful deployments recognised as reference accounts. At Lyrebird, we don’t just write code — we help shape the future of the human experience. We’re building a team that reflects the diversity of the people who’ll benefit from our work.

An established passenger transport company in Stanwell Moor is seeking a Head of Operations to lead their operations team. This role is crucial in ensuring the performance of drivers and operational staff while enhancing the customer experience.

We are looking for Customer Service Assistants! Heart of England Cooperative Society are looking for a Customer Service Assistant to join our growing team in our Hockley Heath convenience food store on a permanent, part-time contract for 16 hours per week. We are recognised as the ‘go to’ conven

This role involves coordinating breakdowns for out of area customers, maintaining high customer satisfaction, and managing various administrative tasks. A leading engineering company in the UK is seeking a full-time Out of Area Service Coordinator. In return, a competitive salary based on experience

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al

Key skills include effective communication and proficiency in Microsoft Office, specifically Excel. A leading rental company in Aldridge is seeking a customer service administrator for a temporary ongoing role. The successful candidate will support the hire desk team, manage rental admin duties, han

Reporting to the Chief Revenue Officer, the Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. Head of Customer Success (EMEA). You will –

A global tech powerhouse in London is looking for a Head of Operations to oversee a complex contract spanning 9 sites and about 250 staff. The company offers a comprehensive benefits package including a contributory pension scheme and various discounts.

A leading housing organization is seeking a Head of Home Experience to oversee the entire move-in journey for customers. This role requires significant leadership experience and a focus on delivering high-quality service in a new-build environment. The ideal candidate will ensure homes meet the high

A leading customer service organization in the United Kingdom is seeking a Director of Customer Service to lead a complex and high-performing team during a period of strategic transformation. Responsibilities include ensuring operational excellence, influencing decision-making, and nurturing an incl

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. If you are interested in the Head of Customer Service please apply via the lin

This position demands significant HR experience and a strategic mindset to align with operational priorities, ensuring effective delivery of services. The ideal candidate will lead a dedicated HR team, influence corporate HR services, and contribute to high-performance leadership across the organiza