Head of customer service jobs in Wakefield - Page 2Create job alerts

Head of Service - Air Conditioning (AC / HVAC)Job Description Location: Ideally based near High WycombeSalary: £70K to £90K (DOE) + £6K car allowance or company car + bonus + pensionRole OverviewThe Head of Service (AC) is responsible for overseeing the delivery of air conditioning services acros

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. Head

Head of Strategic Account Management – Service (NHS & Private Groups). This is a senior leadership role, responsible for leading a team of 6 Strategic Account Managers, owning the performance, retention and growth of a portfolio of high-value, long-term contracts. Driving early-stage renewal plann

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. Extensive leadership experience i

Role: Head of Infrastructure and ServiceSalary: CompetitiveLocation: Ipswich (Hybrid - 3 days in office & up to twice per month travel to Glasgow)Fruition are currently recruiting for an experienced Head of Infrastructure and Service for a market leading organisation who are currently undergoing an

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Op

Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Dri

We are seeking to appoint an exceptional and experienced Head of Service to support our new Neighbourhood Operating Model within Adult Social Care that will oversee the safe and effective delivery of care and support alongside having an extensive proven track record of managing Mental Health, DOLS &

Lead and develop a global Service Management team of Incident & Problem, Change and Service Transition Managers. Global Director of Infrastructure & Service Operations. This role will lead the global service management function, embedding ITIL-based practices, improving governance, and driving opera

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

Financial Management: Monitor profitability, cost of manufacturing and operational efficiency. The Global Head of EaaS will be responsible for scaling, industrializing and governing SSIM’s third party ETF manufacturing business across regions. Deep knowledge of 40 Act ETFs and or UCITS ETFs.

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

Ideal candidates have over 8 years of experience and are driven to build and lead a high-performing team. A multidisciplinary consultancy in Greater London is seeking an Associate Director & Lead Fire Engineer to create and lead a new Fire Engineering service line. This role offers a competitive six

Experience in Customer focussed functions / projects such as Claims, Case-management or Customer-service platforms; CRM/queueing/workflow exposure and secure integrations. The role will drive outcomes across digital claims journeys, case-management, data and analytics, secure integrations, and custo

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds. From the rollout of new technologies and managing complex legislation affecting the industry,

A dedicated housing association in Greater London seeks an experienced Assistant Director of Customer Support to lead operational services and enhance the customer experience. This position offers the opportunity to make a meaningful impact on customer service and operational efficiency. You will be

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

As a Head of Service in Housing, you’ll be responsible for one of the core operational areas of service, working collaboratively with colleagues and partner organisations to ensure the housing needs of the people are met, through effective strategic management. Although this is an advert for a gen

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. The ideal candidate will have a strong background in SaaS or technology services, with experience in revenue retention and customer satisfaction. This role offers a c

A local authority in Hampshire seeks a Head of Procurement on a temporary basis. The ideal candidate will have strong leadership skills, deep knowledge of UK procurement legislation, and experience in advising senior leaders.

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You are comfortable discussing software products and can translate customer issues into clear, actionable insights for technical teams. Implementation of automat

We are seeking an experienced and strategic leader to take on the role of Head of Service for our Community Learning Disability Team (CLDT). You will lead the strategic development and operational delivery of the service, working in partnership with NHS colleagues and other stakeholders to improve o

Managing direct reports: Service Management Lead, Head of Information Security & Risk, Head of IT Training. The Head of Service Management is a pivotal leadership role at GSTT, responsible for driving excellence across Service Desk, ITSM, Information Security & Risk, and IT Training. Internal: Direc

A leading SaaS company in East Midlands seeks a Head of Customer Success to drive customer retention, develop engagement strategies, and lead a focused team. The role demands a customer-centric mindset, strong communication, and strategic thinking to build long-term relationships and deliver measura

This will include work on the financial framework (particularly around incentives and the scale of financial risks), the development of a new access and use policy, and approach to monitoring of GBR. A member of Senior Leadership Team of Rail Analysis, the role holder will be expected to help delive

Candidates should have significant experience in customer service and knowledge of housing legislation, with strong change leadership skills essential to drive innovation and transformation in the organization. A dynamic housing association in Greater London is seeking a Head of Contact Centre to le

A global mobility solutions provider, based in London, is seeking a Head of Customer Success. This role includes leading and developing the Customer Success team to ensure high-quality service delivery and operational excellence. Candidates should have at least 5 years of experience in customer succ

A leading consultancy firm in Greater London is looking for a Head of IT Service Management to set the vision and strategy for service management. This role involves leading operational teams, managing service delivery, and ensuring high-quality IT services. Candidates should have experience in IT s

The Head of Customer Success will lead the Customer Success team, define best-practice customer lifecycle management, and work cross-functionally to ensure Nurtur consistently delivers outstanding customer experience. This enables our customers to automate manual processes and focus on their custome

The ideal candidate will have senior-level experience in customer service and a strong understanding of social housing. A prominent housing association is seeking a Head of Contact Centre to lead a high-performing team. This role involves strategic oversight of customer contact and planning operatio

You will be responsible for shaping strategy, improving service performance, and modernising how digital services are delivered across one of the UK's most complex healthcare environments. Master’s degree, and additional in-depth professional training and knowledge of financial management, perform

Provide oversight, direction, and coordination across services. Ensure services are aligned, compliant and high performing. Forward planning and service improvement.

A leading NHS Trust in Greater London is seeking a Head of Service Management to drive strategic service improvements and lead a dynamic ITSM team. The role demands extensive leadership experience and a strong background in service management within complex environments. This is a unique opportunity

The Head of CS - UK leads first-line customer support operations for one of the Group's most strategically important markets. We're a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide. Serve as the primary CS repres

We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan

A government agency in the United Kingdom is seeking a Head of Human Resources to lead the development of a new People Strategy. You will oversee HR functions, develop talent management initiatives, and ensure high-quality people services that align with strategic goals.

Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time). This is a rare and exciting opportunity to shape the strategic direction of our Integrated Contact Centre (ICC), driving

As the Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will also work closely with other Heads of Practice and Ser

The postholder will be responsible for the operational management of an agreed portfolio of services which will also include Mental Health, DOLS, Emergency duty team & Learning Disabilities, ensuring the effective and efficient use of allocated resources to provide a service organised around the nee