24 Best head of customer service Jobs in York (September 2026)

FCA Head of Compliance (SMF16/17)

1 day ago

York

Head of Compliance, Compliance Oversight & Money Laundering Reporting Officer Job Description Mphasis UK Ltd 1. Role Overview and Purpose The Head of Compliance, Compliance Oversight & Money Laundering Reporting Officer (SMF16 & SMF17) is responsible for providing independent oversight of the firm's regulatory compliance framework and for establishing, maintaining and overseeing the firm's anti-money laundering and counter terrorist financing arrangements. Acting as both the firm's Compliance Oversight function and Money Laundering Reporting Officer, the individual ensures the business complies with FCA rules, the Consumer Duty, the Senior Managers & Certification Regime, the Money Laundering Regulations 2017 (as amended), the Proceeds of Crime Act 2002, the Terrorism Act 2000 and applicable financial sanctions legislation. The role provides independent second-line oversight across all regulated activities undertaken by both the Principal firm and its overseas Appointed Representative, ensuring that regulatory, financial crime and conduct risks are appropriately identified, managed and escalated. 1. Reporting Lines and Governance Position Reports to: Managing Director (SMF 3) Accountable to: The Board of Directors Key Internal Relationships: SMF 1/3 (Managing Director, Business lead, Delivery lead Key External Relationships: Appointed Representative (India) – senior management, lender clients, FCA (as directed by SMF 1/3), legal and professional advisers. 3.Key Responsibilities Compliance Oversight, Financial Crime & Regulatory Assurance • Lead the firm's Compliance and Financial Crime function, providing independent oversight of regulatory compliance and ensuring the business continues to meet its obligations under FCA rules and applicable legislation., • Act as the firm's SMF16 (Compliance Oversight) and SMF17 (Money Laundering Reporting Officer), subject to FCA approval, taking personal responsibility for the firm's compliance and anti-money laundering frameworks., • Develop, implement and maintain an effective compliance framework, ensuring policies, procedures and controls remain appropriate, proportionate and aligned with regulatory requirements., • Design and deliver a risk-based Compliance Monitoring Programme, carrying out thematic reviews and monitoring activities to assess compliance, identify areas of improvement and ensure timely remediation., • Provide oversight of the firm's Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), sanctions and financial crime arrangements, including the Business-Wide Risk Assessment, customer due diligence and suspicious activity reporting processes., • Act as the firm's Nominated Officer, receiving and assessing internal suspicious activity reports and making external disclosures to the National Crime Agency where appropriate., • Provide independent oversight of the firm's Appointed Representative, ensuring appropriate governance, monitoring and regulatory control is maintained across all outsourced regulated activities., • Monitor changes to FCA rules, legislation and industry best practice, advising senior management and the Board on regulatory developments and ensuring appropriate implementation across the business., • Prepare and present regular compliance and financial crime reports to the Board, highlighting regulatory risks, monitoring outcomes, emerging issues and recommendations for improvement., • Support the business in embedding Consumer Duty, ensuring customer outcomes remain at the centre of decision-making and regulatory obligations are reflected in day-to-day operations., • Work collaboratively with the Managing Director and senior management, providing independent advice and constructive challenge while maintaining the integrity and independence of the Compliance function., • Promote a strong culture of compliance, ethical behaviour and regulatory awareness through training, guidance and ongoing engagement with colleagues across the business. 1. SMCR Accountabilities SM&CR Responsibilities & Regulatory Accountabilities (SMF16 & SMF17) As the FCA-approved Senior Manager performing the SMF16 (Compliance Oversight) and SMF17 (Money Laundering Reporting Officer) functions, the post holder will be responsible for maintaining an effective compliance and financial crime framework, ensuring the firm meets its regulatory obligations and delivers good customer outcomes. The role includes responsibility for: • Providing independent oversight of the firm's compliance with FCA rules, legislation and regulatory requirements., • Establishing and maintaining effective compliance systems, controls and a risk-based Compliance Monitoring Programme., • Providing independent regulatory advice and challenge to senior management and the Board., • Overseeing the firm's Consumer Duty framework and monitoring customer outcomes., • Ensuring effective oversight of the firm's Appointed Representative and outsourced regulated activities., • Acting as the firm's Money Laundering Reporting Officer (MLRO), overseeing the AML, CTF, sanctions and financial crime framework, including customer due diligence, suspicious activity reporting and regulatory compliance., • Monitoring regulatory developments and ensuring appropriate implementation of legislative and regulatory changes., • Reporting material compliance and financial crime risks to the Board and, where required, the FCA and other relevant authorities., • Promoting a strong culture of compliance, integrity and ethical conduct throughout the organisation. 1. Required Experience and Qualifications Experience & Qualifications Essential • Significant experience within an FCA-regulated financial services environment, preferably consumer credit, debt collection, debt administration or a related sector., • Strong working knowledge of the FCA Handbook, including CONC, SYSC, DISP, Consumer Duty and SM&CR., • Experience of developing, implementing or monitoring compliance frameworks, policies and controls., • Experience of undertaking compliance monitoring, regulatory advice and risk assessments., • Good understanding of Anti-Money Laundering (AML), sanctions, customer due diligence and financial crime requirements., • Experience of preparing management information and presenting compliance matters to senior management., • Excellent communication, analytical and stakeholder management skills. Desirable • Previous experience operating within a Principal/Appointed Representative model., • Experience of working with outsourced or offshore operational teams., • Experience of FCA authorisations, supervisory engagement or regulatory change programmes., • Experience acting as an MLRO, Deputy MLRO or Compliance Manager., • Knowledge of debt collection or debt administration activities. Qualifications • Degree or equivalent professional experience., • Professional compliance qualification or working towards one., • AML or Financial Crime qualification desirable., • Eligibility to obtain FCA approval as an SMF16 and SMF17. 1. Key Competencies Key Competencies • Commercial Awareness – Able to provide pragmatic, risk-based regulatory advice that supports business growth while ensuring compliance with FCA requirements., • Regulatory Expertise – Strong understanding of the FCA regulatory framework, Consumer Duty, SM&CR, AML and financial crime requirements, with the ability to interpret and apply regulatory change effectively., • Risk-Based Decision Making – Able to assess regulatory and financial crime risks, balancing customer outcomes, regulatory obligations and commercial objectives., • Independent Judgement & Integrity – Confident in providing objective advice and constructive challenge to senior management and the Board while maintaining professional independence., • Leadership & Influencing Skills – Able to build credibility, influence stakeholders at all levels and foster a positive culture of compliance and ethical behaviour., • Analytical Thinking – Strong ability to interpret data, identify trends, investigate issues and recommend practical, proportionate solutions., • Communication Skills – Excellent written and verbal communication skills with the ability to explain complex regulatory matters clearly to both technical and non-technical audiences., • Governance & Organisational Skills – Strong planning and organisational capability with the ability to manage multiple priorities, meet deadlines and maintain high standards of governance., • Relationship Management – Builds effective working relationships across the business, supporting collaboration while maintaining appropriate independence., • Continuous Improvement – Proactively identifies opportunities to strengthen governance, improve processes and enhance customer outcomes. 1. Contractual and Approval Requirements The appointment to this role is conditional upon: • FCA approval of the candidate to perform the SMF 16/17 obtained by the firm via the submission of Form A prior to the commencement of the role;, • Submission to the FCA of an accurate and complete Statement of Responsibilities covering the SMF 16/17 function;, • Satisfactory completion of criminal record checks via the Disclosure and Barring Service (and any overseas equivalent as appropriate);, • Satisfactory regulatory reference checks going back six years, obtained in accordance with SYSC 22; and, • The firm's own fitness and propriety assessment confirming the candidate's suitability.

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