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Our client is seeking an experienced Head of Conference Production to lead the strategic development and delivery of content across a portfolio of high-profile international exhibitions and conferences. This role sits at the centre of a major events portfolio that brings together senior government o

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

This is a founding Head of Design role with full ownership of how the brand and digital experience are defined as the business grows. As the company continues to scale, they are now looking to appoint a Head of Design to define and lead their design vision. Head of Design – Digital & Brand.

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer servic

Head of Customer Success – High-Growth Cyber / Data Protection SaaS. Customer Success organisation while defining the strategy for how the business engages with customers post-sale. Customer Success Managers (4 direct reports initially).

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week)£100,000 + 15% + BenefitsThis

A leading recruitment partner in the UK is seeking a Head of Employer Success to build a high-performing team and drive retention and advocacy across employer partnerships. The role involves leading customer success functions, managing enterprise-level relationships, and collaborating across various

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. In this senior leadership role, you’ll take end‑to‑end ownership of the Customer Success portfolio, ensuring clie

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. Proven people leader in

A leading eyewear company in Greater London is seeking a passionate Head of Retail to lead 18 stores and create a customer-centric culture. This full-time role emphasizes customer experience and requires strong leadership and communication skills. Benefits include generous employee discounts, compli

You will be responsible for managing the customer success organization, ensuring customer satisfaction and loyalty while identifying growth opportunities. A leading financial technology company in the UK is seeking a Customer Success Director. The ideal candidate will have at least 5 years of manage

We’re hiring a Head of Customer Education Content, to lead the strategy, creation, and impact of the educational content that powers Pipedrive’s customer growth and loyalty. We’re looking for the Head of Customer Education Content that is responsible for all the key customer-facing educational

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. As Head of Content, you will be responsible for end-to-end content development — from market research and programme creation to speaker acquisition and on-si

Head of Customer Strategy, Continental Europe. Leading the development of the one commercial plan for GPN continental Europe, that combines the needs of brand, channels customers and GPN’s short and long term market share and financial goals. Develop a deep understanding of the short and long term

The Head of Customer Success will build a modern, metrics-driven CS organization that delivers measurable value to customers while serving as a key growth lever for the business. Build, lead, and develop a high-performing team of Customer Success Managers. Customer Success function as we enter the n

A leading airline in the UK is seeking a Head of Delivery Capability & Change. This position offers competitive benefits including staff travel perks and opportunities for personal development.

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

A leading wholesaler in the UK is seeking a Head of Customer & Strategy Insight. The successful candidate will utilize strong analytical skills and lead customer segmentation initiatives while fostering a customer-centric culture. The position offers a hybrid working model and a comprehensive benefi

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. Ideal candidates have over 7 years in Customer Success, with experience in a B2B SaaS environment and proven leadership skills in managing distributed teams. You wi

A leading consultancy in the financial sector is seeking a Customer Success Director to drive customer satisfaction and revenue growth. The ideal candidate will have over 8 years of experience in Customer Success or Account Management within Capital Markets or B2B SaaS. Key responsibilities include

A recruitment agency specializing in consumer goods is seeking a Head of Marketing Operations in London. This hybrid position focuses on enhancing the customer experience across multiple touchpoints by ensuring marketing plans are executed effectively. The ideal candidate will have significant exper

This fully remote position offers opportunities for professional growth within a high-performance culture. Ideal candidates should have 3-5 years of experience in account services, with strong communication and leadership skills. The role involves driving client success and building effective commun

The ideal candidate has over 10 years of experience in technology sales and has successfully led diverse, high-performing teams. Join a dynamic organization that values innovation and customer success. A leading financial technology firm is seeking a Head of Account Management for EMEA to lead and i

A leading industry insights organization is seeking a Customer Support Manager to be the initial point of contact for customers, support the commercial team, and manage a small customer portfolio. Responsibilities include resolving client issues, training team members, and enhancing customer service

By embracing and understanding our differences, we maximize the success of our customers, our teams, and our company. Working closely with Sales Leadership, Product Management, Marketing, and Customer Success, this role will be responsible for enabling field teams with compelling messaging, assets,

The Head of Customer Experience leads the development and delivery of the UK customer journey, ensuring a consistent and distinctive brand experience across retail, digital, wholesale and partner channels. Job Title: Head of Customer Experience UK. The role aligns customer experience with the herita

A leading housing organization is seeking a Head of Home Experience to oversee the move-in journey, ensuring high quality and smooth experiences for customers. This pivotal role involves managing a team and working closely with operational partners to meet quality standards, address customer complai

A high-growth startup seeks a Head of Customer Success to build and lead the Customer Success function. The ideal candidate has over 5 years of experience in Customer Success and a strong technical background to drive change within traditional industries. You will manage the post-sale journey, ensur

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This full-time position offers competitive benefits including hybrid working arrangements.

A housing development organization is seeking a Head of Home Experience to lead the move-in journey, ensuring customers enjoy high-quality homes. This role offers a salary of £67,820 - £84,776 plus benefits, and is based in Greater London with a hybrid working model. You will manage teams, ensure

An experienced Head of Customer Success to lead our customer success function. Customer Success, Account Management or related leadership roles. This role is responsible for driving customer satisfaction, retention, and expansion while ensuring customers achieve measurable value from our products an

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Moneybox is entering a pivotal stage of operational transformation, and this is a unique opportunity to define how we serve customers at scale, building the

A leading financial infrastructure provider in Greater London is seeking a VP of Customer Success to lead the customer lifecycle post-sale. The ideal candidate will have over 8 years of experience in Customer Success leadership within a B2B SaaS or FinTech/InsurTech environment. This role is essenti

Head of Customer Acquisition – Exhibition Stands, York. Recruit and lead your own customer acquisition team. If you want to step into a role where you can genuinely influence growth, build something scalable, and shape the future of an established, award‑winning brand — we should talk.

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

A fast-scaling, multi-brand direct-to-consumer eCommerce group is seeking a Head of Customer Experience to take full ownership of the end-to-end customer journey across multiple brands and international markets. As Head of Customer Experience, you'll own and elevate every customer touchpoint, from p

A workforce management technology company is seeking a strategic leader for Customer Success. This role focuses on bridging the gap between Enterprise clients and self-serve users, driving revenue growth through upselling and proactive customer support. The ideal candidate will implement AI-driven s

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites in the locations shown above. JOB TITLE: Head of Customer Segment & Performance. Head of Customer Segment & Performance.

A leading banking institution is seeking a Head of Product & Journey Development to oversee product development across their lending and banking services in the U. This role involves driving product strategy and customer journeys while ensuring regulatory compliance. The company is dedicated to dive

A leading managed IT services provider is seeking a Customer Success Director to oversee the customer success team and improve customer satisfaction and retention. The position is remote but requires proximity to the North East for occasional travel to the Head Office in Newcastle upon Tyne. This ro

A leading bank in the UK is seeking a dynamic Head of Product & Journey Development to lead product and customer journey innovation. This pivotal role involves overseeing the end-to-end development of market-leading products and ensuring alignment with customer needs and regulatory compliance. The s

A leading financial services firm in Greater London seeks a Client Success Director to shape their client success strategy. This role involves leading and mentoring a high-performing team while ensuring the delivery of excellent service to clients. The ideal candidate will have over five years of le

A leading UK-based technology services business is seeking a Head of Customer Operations in Lancashire. The role involves optimizing customer support and success, focusing on incident management and operational governance. Competitive salary of £100,000 plus benefits is offered.

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). You'll play a key role in enabling effective Agile transformation, improving ways of working, and ensuring teams are aligned, connected and equipped to deliver against strategic customer and commercial outcomes. Act as

The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value realisation of RM’s enterprise solutions across key customer sectors and regions. As well as your office base, you can spend a proportion of y