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The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer servic

A leading UK housebuilder is seeking a Head of Customer Care in Redhill to lead their Customer Care team. This role focuses on delivering exceptional after-sales service, enhancing customer satisfaction, and managing complaints. Ideal candidates will have experience in customer service within the co

The Head of Customer Experience leads the development and delivery of the UK customer journey, ensuring a consistent and distinctive brand experience across retail, digital, wholesale and partner channels. The role aligns customer experience with the heritage and DNA of the brand ensuring these are

A competitive salary, generous benefits, and a supportive work environment are offered. A leading insurance company in the United Kingdom is seeking an experienced operational leader to oversee its Commercial Motor Claims Customer function. The role demands expertise in motor insurance, proven leade

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). You'll play a key role in enabling effective Agile transformation, improving ways of working, and ensuring teams are aligned, connected and equipped to deliver against strategic customer and commercial outcomes. Act as

The Head of Customer Success will build a modern, metrics-driven CS organization that delivers measurable value to customers while serving as a key growth lever for the business. Customer Success function as we enter the next phase of growth. Build, lead, and develop a high-performing team of Custom

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or transfo

As Head of Finance, you will lead the commercial finance agenda, ensuring robust financial governance across projects and commissioned services. Own and continuously improve the project costing model, ensuring governance and timely sign-off. Lead forecasting through to end-of-contract and consolidat

A public service organization in the UK is seeking a Director of Customer Services to lead and enhance customer experiences. This role involves overseeing complaints handling and customer relationship activities while driving a customer-first culture across the organization. This position offers a s

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

A venture-backed B2B SaaS company in the UK is seeking a VP of Customer Success to lead the transformation of their customer engagement strategy. This role involves defining the Customer Success strategy for international scaling, building a high-performance team, and embedding AI and automation int

The Head of Customer Experience leads the development and delivery of the UK customer journey, ensuring a consistent and distinctive brand experience across retail, digital, wholesale and partner channels. The role aligns customer experience with the heritage and DNA of the brand ensuring these are

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

A local primary school is seeking a dynamic and proactive Assistant Head of Year.

Stay ahead of regulatory, privacy, and payments landscape changes and proactively translate them into platform and experience improvements. Own and orchestrate a large external delivery organisation of ~30 team external members across customer service. You will be expected to be in the office three

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. We’re incredibly proud of our achievements and none of it would be possible without the amazing team here.

A reputable educational institution in Greater London seeks a Head of Year for a permanent, full-time role starting on 1st September 2026. The school values staff well-being and offers excellent career progression, a comprehensive benefits package, and a supportive environment for both staff and stu

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

A leading housing organization is seeking a Head of Home Experience to oversee the move-in journey, ensuring high quality and smooth experiences for customers. This pivotal role involves managing a team and working closely with operational partners to meet quality standards, address customer complai

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

A leading wholesaler in the UK is seeking a Head of Customer & Strategy Insight. The successful candidate will utilize strong analytical skills and lead customer segmentation initiatives while fostering a customer-centric culture. The position offers a hybrid working model and a comprehensive benefi

A leading financial technology firm is seeking a Head of Account Management for EMEA to lead and inspire sales teams while developing strategies to drive revenue growth. The ideal candidate has over 10 years of experience in technology sales and has successfully led diverse, high-performing teams. J

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. Ideal candidates have over 7 years in Customer Success, with experience in a B2B SaaS environment and proven leadership skills in managing distributed teams. You wi

By embracing and understanding our differences, we maximize the success of our customers, our teams, and our company. Key partners: Product, Marketing, Solution Consulting, Customer Success, Professional Services, RevOps. Head of AI Customer Value & Adoption.

This fully remote position offers opportunities for professional growth within a high-performance culture. The role involves driving client success and building effective communication frameworks. Ideal candidates should have 3-5 years of experience in account services, with strong communication and

A high-growth startup seeks a Head of Customer Success to build and lead the Customer Success function. The ideal candidate has over 5 years of experience in Customer Success and a strong technical background to drive change within traditional industries. You will manage the post-sale journey, ensur

Develop a deep understanding of the short and long term ROI of all customer investment drivers over time to optimise ongoing. Leading the development of the one commercial plan for GPN continental Europe, that combines the needs of brand, channels customers and GPN’s short and long term market sha

As Head of Engineering, Customer Experience, you’ll operate at a Senior Leader level, owning a critical pillar of our customer-facing technology and playing a key role in shaping how engineering enables our commercial and brand ambitions. You’ll lead a team of :40 engineers and scientists across

A climate technology firm in London seeks a Lead Customer Success Manager to develop global strategy and manage strategic enterprise relationships. Ideal candidates should have 6+ years of experience with enterprise customers and familiarity with the carbon markets.

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

A housing development organization is seeking a Head of Home Experience to lead the move-in journey, ensuring customers enjoy high-quality homes. This role offers a salary of £67,820 - £84,776 plus benefits, and is based in Greater London with a hybrid working model. You will manage teams, ensure

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. Referrals increase your chances of interviewing at Springboard Success by 2x. This is an exciting opportunity to take ownership of a fast-growing portfolio of

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This full-time position offers competitive benefits including hybrid working arrangements.

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. This is a permanent, full-time role with a salary ranging from £80,000 to £100,000, plus a bonus of 25%.

As Head of Customer Service, you’ll lead a luxury, concierge-style service function that protects customer trust, resolves complex situations with empathy and precision, and ensures every client feels genuinely cared for. You combine emotional intelligence with commercial judgement and take real o

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). In this role, you will work closely with the Director of Customer & Commercial Delivery to strengthen delivery capability across the department. Provide a holistic view of delivery planning and progress across the depar

I have been part of Zen’s phenomenal growth since we launched in 2017, and I am looking for a Head of Customer Operations to help build and scale our customer support function. Head of Customer Operations (UK). You will define the KPIs that matter, and own the unit economics of turning customer su

Head of Engineering Online Customer Experience (39515). The Head of Engineering will play a pivotal role in maturing our engineering strategy, strengthening our in-house squads, and building a culture of engineering excellence. Your application for Head of Engineering Online Customer Experience.

Customer Success, Account Management, Sales, Consulting, or similar), with a sophisticated understanding of global client workflows and relevant solutions. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of to

A leading AI platform company in Greater London is seeking a Head of Customer Success for EMEA to lead the team and drive customer engagement and value realization. Ideal candidates will have a proven track record in B2B SaaS customer success, strong operational rigor, and excellent communication sk

You will be responsible for managing the customer success organization, ensuring customer satisfaction and loyalty while identifying growth opportunities. A leading financial technology company in the UK is seeking a Customer Success Director. The ideal candidate will have at least 5 years of manage

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. You will directly manag

A leading eyewear company in Greater London is seeking a passionate Head of Retail to lead 18 stores and create a customer-centric culture. This full-time role emphasizes customer experience and requires strong leadership and communication skills. Benefits include generous employee discounts, compli