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Head of Claims About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Step into a senior leadership role as Head of Claims, where you’ll shape and lead the future of Retirement and Specialist Claims. You’ll own both the strategy and day‑to‑day delivery, ensuring customers receive a seamless, fast, and empathetic claims experience powered by expert teams, smart digital tools, and outcome‑driven processes. Through proactive, data‑led and purpose‑driven leadership, you’ll drive exceptional customer outcomes while co‑creating the claims proposition and change agenda alongside key internal partners. With innovation at the core, you’ll embed AI and automation as critical enablers of a future‑ready claims operation—boosting speed and precision, strengthening regulatory compliance, and optimising cost‑to‑serve while keeping the customer experience front and centre. • Optimise cost-to-serve by using the best channel to resolve member or claimant requests with speed and precision., • Working with Heads of Transfers, Employer and Client Banking, review the roles and responsibilities of Team Leaders, and as appropriate conduct assessments and re-benchmarking., • Provide clear and compassionate customer experiences tailored to individual preferences, behaviours, and past interactions., • Drive exponential process efficiency by standardising practices, automating workflows, minimising hand-offs and reducing variability in outcomes., • Empower colleagues with future-ready specialist skills, combining technical pensions expertise with soft skills to elevate service standards., • Lead purpose-driven, high-performing teams, creating a stronger connection between individual contributions and customer outcomes. What we’re looking for: • Proven leadership experience in claims, pensions, or financial services operations., • Strong understanding of regulatory frameworks including Consumer Duty and pensions legislation., • Strategic thinker with a track record of delivering transformational change., • Experience in deploying AI, automation, or digital tools to enhance operational performance., • Excellent stakeholder management and communication skills., • Data-literate with experience in using insights to drive performance and customer outcomes. What you can expect from us: • Generous pension contributions with an employer contribution of up to 14%, • Real living wage, • Income protection, critical illness cover & death in service insurance, • Employee healthcare, • Parental and adoption leave, • Learning & development opportunities and study support, • Travel season ticket loans, • Grab & Go Deli Café in our Crawley office, • Volunteering days and charity payroll giving, • Onsite gym, • Ride-to-Work scheme, • Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.

Head of Employer and Client Banking About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Step into a pivotal leadership role as Head of Employer and Client Banking, where you’ll shape the future of employer onboarding, client banking, and payroll services. You’ll lead both the strategy and day‑to‑day delivery, building strong commercial partnerships and ensuring secure, risk‑aware processes that put customers first. Working across Employer Administration and Client Banking, you’ll co‑create and drive change that delivers seamless, compliant, and high‑quality experiences. With innovation at the heart of the role, you’ll harness AI and automation to create scalable, efficient, and future‑ready operations that truly make an impact. • Deliver proactive, high-quality end-to-end customer outcomes with personal accountability., • Ensure prompt and accurate account setup for employers, fostering confidence in their choice of provider., • Proactively equip employers with the information they need to make informed decisions for their business and employees., • Support Customer Solutions Director in defining and delivering departmental plans and strategy., • Shape and co-create the Employer Proposition change agenda with partners in Commercial, Distribution, Product, Operations, Taxation, Controls & Assurance, Risk, Compliance, and Legal., • Shape and co-create the Client Banking change agenda with partners in Operations, Controls & Assurance, Risk, Compliance, and Finance., • Working in collaboration with MI and Planning Team build a flexible, resilient workforce capable of adapting to operational needs, moving away from task-focused approach to optimal end-to-end journeys, ensuring work and resources are allocated where they will best meet customer needs., • Champion the use of AI, machine learning, and automation to streamline banking operations, reduce manual interventions, and improve accuracy., • Lead purpose-driven, high-performing teams, creating a stronger connection between individual contributions and customer outcomes. What we’re looking for: • Proven leadership experience in financial services, pensions, or banking operations., • Strong understanding of regulatory frameworks including Consumer Duty, Taxation, and Insolvency., • Strategic thinker with a track record of delivering transformational change., • Experience in deploying AI, automation, or digital tools to enhance operational performance., • Excellent stakeholder management and communication skills., • Data-literate with experience in using insights to drive performance and customer outcomes., • Inspirational people leader with a passion for customer service and continuous improvement. What you can expect from us: • Generous pension contributions with an employer contribution of up to 14%, • Real living wage, • Income protection, critical illness cover & death in service insurance, • Employee healthcare, • Parental and adoption leave, • Learning & development opportunities and study support, • Travel season ticket loans, • Grab & Go Deli Café in our Crawley office, • Volunteering days and charity payroll giving, • Onsite gym, • Ride-to-Work scheme, • Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.

A family owned business with highly ambitious growth plans is seeking an experienced and driven General Manager to lead a regional manufacturing facility based near Gatwick Airport. This is a senior leadership role with full responsibility for the safe, efficient, and effective operation of a busy manufacturing plant employing 60+ personnel. You will take ownership of operational performance, people leadership, governance, and continuous improvement, with a clear mandate to increase output, strengthen controls, and deliver exceptional results. Supported by a Head Office function, you will be empowered to lead locally with clarity, focus, and inspiration. Requirements • Full operational leadership of the manufacturing plant, ensuring safe, compliant, and efficient day-to-day operations whilst ensuring alignment with strategic objectives, • Accountability for, customer satisfaction, GP, production output, performance improvement, and cost control, • Leadership and development of a multi-disciplinary management team and wider workforce (60+ staff), • Implementation and embedding of Lean manufacturing and 5S methodologies, • Daily management reporting, performance tracking, and KPI ownership, • Responsibility for people activities including recruitment, onboarding, performance management, and employee engagement About You You will be a proven manufacturing leader with the credibility and confidence to run a complex operation end-to-end. You will bring: • Demonstrable experience as a General Manager, Plant Manager, or senior operational leader in a manufacturing environment, • A strong track record of increasing output and improving operational performance, • Excellent understanding of manufacturing governance, controls, and compliance, • A solid, practical grasp of all elements required to operate a manufacturing facility safely and effectively, • Experience leading sizeable teams with multiple direct reports, • Hands-on experience implementing Lean, 5S, or similar continuous improvement frameworks, • A senior leadership role with real autonomy and impact, • Support from an experienced Head Office team, • The opportunity to shape and develop a key regional manufacturing operation, • A competitive salary in the region of £75,000 -90,000 depending on experience and benefits package (details on application)

The Head of Billing is accountable for the billing operations at Opus and will lead and shape the Billing Team. Shaping the journey of billing data from sale through to cash collection to be as effective as possible to enable accuracy and ease of billing, and clear insights. Representing the Billing

A recruitment agency in England seeks a Head of Operational Redress to oversee a large-scale Motor Finance Commissions redress scheme. Ideal applicants will have senior operational experience, knowledge of Motor Finance, and strong stakeholder management skills.

An opportunity has arisen for a senior operations leader to take ownership of the launch and development of specialist children’s services focused on Autism and ADHD pathways. Head of Operations – Autism & ADHD Services. Know someone who might be perfect for this role? We offer £200 in vouchers

Head of Operations Excellence & Performance. Proven experience designing and embedding manufacturing excellence and continuous improvement systems across multi-site operations. Strong track record of delivering measurable results across productivity, quality, cost, safety and waste reduction.

Lead day-to-day operations across supported living services, ensuring safe staffing, consistent practice, and reliable service delivery. Drive occupancy, capacity planning, and efficient deployment of support hours in line with assessed needs and commissioned packages. Monitor and improve performanc

Co‑founder & Head of Payment Operations Equity‑first — Smart Routing, Agentic Treasury and Future Payments Projects. What it is: an orchestration and risk‑control layer that enables autonomous agents (software agents acting on behalf of merchants, platforms or workflows) to move value across

Head of Clinical Services OphthalmologyWe are working with a leading NHS and private ophthalmology provider to recruit an experienced Head of Clinical Services to join their friendly, forward-thinking team at a modern site in Bristol (Aztec West). This is a unique opportunity to shape and deliver c

Head of Operations (Logistics) – D2C Luxury GoodsTalentPool have exclusively partnered with a high-growth, design-led luxury brand to appoint a commercially minded Head of Operations. As Head of Operations, you’ll lead a growing team and take full ownership of global operations – designing and

The family office is seeking a Head of Operations and Finance to manage the family’s personal assets, finances, household staff, private property and other assets. This role is a mix of operations, people management, accounting duties and general management of ad hoc tasks. Background in family of

What You’ll GetA true right-hand role to the founder with exposure to every corner of the businessDirect involvement in European expansion, fundraising, and investor strategyA front-row seat as the business scales through major co-brand partnershipsHuge breadth and variety; no two days will look t

In this role, you’ll also ensure continual drive for process, data quality and control environment improvement within all underwriting operations services lines (Delegated, Open Market/Treaty, Internal Broker and Credit Control) and play a full role as a member of the Brit Operations Leadership te

Implement good management practices, foster a performance culture, and develop strong relationships with London and Head Office operations. As Head of GMO UK, you will manage and control the processing of all London-originated Global Markets transactions. Coordinate projects between Head Office and

It is the Cathedral of the Diocese of London and the seat of its Bishop, a national church and an international spiritual focus, a space for worship and holiness, a place of learning, debate and challenge, an icon of resilience in the face of adversity, an architectural heritage centre, a partner in

What’s in it for youCompetitive annual salaryProfessional development for all staff25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of JanuaryEmployer pension contribution of 11%Agile, hybrid working culture, so you can manage when and where you

Head of Marketing Technology & Ad OperationsDAZN Hammersmith, England, United KingdomJoin or sign in to find your next jobJoin to apply for the Head of Marketing Technology & Ad Operations role at DAZNHead of Marketing Technology & Ad OperationsDAZN Hammersmith, England, United KingdomJoin to apply

Head of Strategic Planning, Revenue Strategy & OperationsJoin to apply for the Head of Strategic Planning, Revenue Strategy & Operations role at DojoOverviewWe’re reinventing payments. What you will doLead strategic planning for the revenue organization, partnering closely with revenue leaders, Pr

Base pay rangeDirect message the job poster from Ivy Rock PartnersDirector - Not-for-Profit at Ivy Rock PartnersIvy Rock Partners are working with Parkinson's UK on their recruitment for a Head of Finance Operations as part of a planned restructure to facilitate the charity's continued growth and ex

ResponsibilitiesPartner with senior leadership to develop and maintain revenue forecasts, pipeline metrics, and performance dashboardsAnalyse trends to identify opportunities for revenue growth and improved client engagementDesign and optimise scalable processes across the full client lifecycleOvers

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London, England, United Kingdom 2 months agoGlobal Head of Credit Risk Management ServicesLondon, England, United Kingdom 1 week agoHead of Risk, Compliance & Data ProtectionLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 5 months agoLondon, England, United Kingdom 1 month

Attention to detail Ability to lead a team / communicate well across the organisation Proven track record of working with a wide variety of audiences, from community groups to partners Interest in the role of earned income in a charity, and desire to help champion services and opportunities Proven t

A leading recruitment agency is seeking a Head of Operations for high-profile conferences in London. This position offers a competitive salary of up to £60k plus bonuses, making it a fantastic opportunity for experienced professionals looking to advance their careers. The ideal candidate will have

With us our customers, like the UK’s Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products. We are seeking an experienced Head of Operations to drive operational excellence across our gr

Lots of office dogs (Ajax, Brio, Basil, Chorizo, Lenny, Jasper, Peggy, Pip and many more…. You will be responsible for driving high performing results in our day to day operations across our global team, managing a team of specialists and proactively delivering initiatives to support the company s

A UK-based housing services firm is seeking an experienced Interim Head of Housing Operations. The ideal candidate will have extensive senior leadership experience in housing operations and a strong understanding of regulatory standards.

A leading financial technology firm in Greater London is seeking a Director of Data to lead its data strategy and operations. This role is pivotal in ensuring accurate information is collected into the platform while managing a large operations team. The company offers competitive compensation, equi

The Head of Project Delivery Operations is a senior leadership role within Global Project Delivery, responsible for the strategic direction and operational delivery excellence of the Project Management function. Accountable to the Head of Global Project Delivery, this is a senior, enterprise-critica

A prominent housing provider in the United Kingdom is seeking a Head Of Repairs to lead the repairs team. You will manage the day-to-day operations of responsive repair contracts, ensuring high standards and cost control. This role provides an excellent salary and benefits package, offering a chance

This position offers a salary of £80,000 - £90,000, performance-related bonuses, and opportunities for development. The role involves managing operations, developing strategic plans, and ensuring compliance with regulations. The ideal candidate will have proven experience in the social housing sec

Lead the effective delivery of day to day operations by ensuring the effective delivery of operational and street management services that enhance the local area for businesses, employees, residents, and visitors, while aligning with LHQ’s strategic goals. Along with our benefits we are offering a

Track record of centralising finance operations and integrating acquisitions. Senior experience in Financial Operations, Shared Services or Operational Finance. Strong knowledge of AP, AR, credit control and cash management best practice.

Head of Operations - Insurance. Responsible for building and leading the operations of Syndicate 1918 (a new Lloyd’s Syndicate), covering underwriting operations, credit control, reinsurance administration and market integration across open market, delegated authority, consortia, reinsurance and Q

Were recruiting an Interim Head of Housing Operations to provide senior strategic leadership across housing management, asset management, compliance and resident engagement services within a complex housing environment. Even if you are currently satisfied in your role, we welcome conversations wit

As Head of Operations, you will lead a multi-layered team of people leaders to deliver high-accuracy services within a fast-paced, regulated environment. A track record of successfully leading digital transformation or automation initiatives (knowledge of RPA/AI tools is highly advantageous). This i

A leading cryptocurrency platform is seeking a Head of Compliance for Europe. This position offers opportunities for professional growth and innovation.

A leading energy solutions provider is seeking a Head of Operations to shape operational strategies and deliver a diverse portfolio of projects across the UK. Candidates should possess strong financial acumen and organizational skills, along with a solid understanding of compliance regulations. This

A leading recruitment company is seeking a Head of Record to Report to shape finance operations in Warrington. The position offers flexible working and significant potential for professional growth.

The role involves managing a team, ensuring quality and profitability of events, and driving a culture of innovation. A leading events company in the UK is seeking a Head of Event Operations to oversee their international exhibitions and conferences. This position offers a competitive salary and a h

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. We’re incredibly proud of our achievements and none of it would be possible without the amazing team here.

A leading cryptocurrency firm is seeking a Director, Legal Operations to manage legal technology and operations. This role demands over 10 years of experience in legal environments, focusing on automation and performance metrics. A deep understanding of compliance and technology in regulated industr

As the Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will also work closely with other Heads of Practice and Ser

We're seeking a Head of FM Operations to take ownership of some of the most critical support services in healthcare - Portering, Domestic Services, and Logistics - and lead them into the future. Head of FM Operations - Healthcare. Ready to shape the future of healthcare operations?.

Identify and drive profitable growth opportunities across pricing, capacity and service delivery. Collaborative leadership style with a strong sense of ownership. The positions are strategically focused and play a critical role in driving commercial performance, optimising capacity and leading cross

A leading medical services provider seeks a head of medical operations to oversee its global services. This position offers dynamic challenges and opportunities to make a significant impact globally.

A well-established corporate bank in London seeks an Interim Deputy Head of Operations. Ideal candidates will have 10-15 years in operational roles and strong understanding of UK regulations. This pivotal role demands fluent Mandarin and expertise across corporate banking operations.