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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Fraud Investigator Salary of £28,000 About this role Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers. As a member of the Fraud team, you’ll work to investigate: Application Fraud Account Takeover Disputes What you'll do Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers Be the point of contact for offshore vendors and other areas of the UK business Take ownership of cases with end to end case management and one call resolution. What we’re looking for Adaptable in a fast-paced environment Expert attention to detail would make you a superstar in this role A team player that acts with integrity and treats our customers with respect Demonstration of solid judgement A great communicator, both verbal and written, communicating effectively to customers and third parties We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work We have developed a blended learning and support programme involving in-person, remote and self learning. This means: You’ll get full training in the role for 12 weeks where you’ll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You’ll transition to mostly working from home and you’ll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What’s in it for you Salary of £28,000.00 Laptop provided on your first day Life and private medical insurance Enhanced parental leave and family care days 25 days holidays per year with the option to buy up to 5 more Excellent training in our open plan offices for your first 12 weeks Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration). Advanced career progression Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Fraud Investigator Salary of £28,000 About this role Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers. As a member of the Fraud team, you’ll work to investigate: Application Fraud Account Takeover Disputes What you'll do Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers Be the point of contact for offshore vendors and other areas of the UK business Take ownership of cases with end to end case management and one call resolution. What we’re looking for Adaptable in a fast-paced environment Expert attention to detail would make you a superstar in this role A team player that acts with integrity and treats our customers with respect Demonstration of solid judgement A great communicator, both verbal and written, communicating effectively to customers and third parties We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work We have developed a blended learning and support programme involving in-person, remote and self learning. This means: You’ll get full training in the role for 12 weeks where you’ll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You’ll transition to mostly working from home and you’ll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What’s in it for you Salary of £28,000.00 Laptop provided on your first day Life and private medical insurance Enhanced parental leave and family care days 25 days holidays per year with the option to buy up to 5 more Excellent training in our open plan offices for your first 12 weeks Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration). Advanced career progression Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Fraud Investigator Salary of £28,000 About this role Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers. As a member of the Fraud team, you’ll work to investigate: Application Fraud Account Takeover Disputes What you'll do Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers Be the point of contact for offshore vendors and other areas of the UK business Take ownership of cases with end to end case management and one call resolution. What we’re looking for Adaptable in a fast-paced environment Expert attention to detail would make you a superstar in this role A team player that acts with integrity and treats our customers with respect Demonstration of solid judgement A great communicator, both verbal and written, communicating effectively to customers and third parties We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work We have developed a blended learning and support programme involving in-person, remote and self learning. This means: You’ll get full training in the role for 12 weeks where you’ll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You’ll transition to mostly working from home and you’ll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What’s in it for you Salary of £28,000.00 Laptop provided on your first day Life and private medical insurance Enhanced parental leave and family care days 25 days holidays per year with the option to buy up to 5 more Excellent training in our open plan offices for your first 12 weeks Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration). Advanced career progression Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist - Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Error trends and root causes System failures Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement Calibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessions Reporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of: Analysis of results, insights and data from multiple viewpoints Partnering with key stakeholders to refine and optimise insights Root cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what” Performing post insight impact reviews Maintaining a record of business impact and continuous improvement Support quick win and value add initiatives Appeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Ability to prioritise own day to day workload effectively Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance Excellence A positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist - Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Error trends and root causes System failures Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement Calibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessions Reporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of: Analysis of results, insights and data from multiple viewpoints Partnering with key stakeholders to refine and optimise insights Root cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what” Performing post insight impact reviews Maintaining a record of business impact and continuous improvement Support quick win and value add initiatives Appeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Ability to prioritise own day to day workload effectively Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance Excellence A positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist - Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Error trends and root causes System failures Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement Calibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessions Reporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of: Analysis of results, insights and data from multiple viewpoints Partnering with key stakeholders to refine and optimise insights Root cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what” Performing post insight impact reviews Maintaining a record of business impact and continuous improvement Support quick win and value add initiatives Appeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Ability to prioritise own day to day workload effectively Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance Excellence A positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you’ll do Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing Develop and mentor the testing team fostering an environment of continuous improvement and excellence Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes Enhance and refine the testing methodology, adapting best practices and innovating approaches Collaborate with insight providers across the whole UK business What we’re looking for Outcome testing or Quality Assurance experience in a regulated environment Ability to lead a testing programme delivering results through others An ability to self-identify process improvements to improve efficiency, and then execute them Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you’ll do Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing Develop and mentor the testing team fostering an environment of continuous improvement and excellence Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes Enhance and refine the testing methodology, adapting best practices and innovating approaches Collaborate with insight providers across the whole UK business What we’re looking for Outcome testing or Quality Assurance experience in a regulated environment Ability to lead a testing programme delivering results through others An ability to self-identify process improvements to improve efficiency, and then execute them Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you’ll do Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing Develop and mentor the testing team fostering an environment of continuous improvement and excellence Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes Enhance and refine the testing methodology, adapting best practices and innovating approaches Collaborate with insight providers across the whole UK business What we’re looking for Outcome testing or Quality Assurance experience in a regulated environment Ability to lead a testing programme delivering results through others An ability to self-identify process improvements to improve efficiency, and then execute them Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Complaints Insight Specialist About the role We're looking for a Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. We’re passionate about using customer complaints as a driving force for change, helping Capital One to deeply understand our customers and translate these insights into opportunities that we can invest in. You’ll be part of a team of six specialists and work across our organisation on a range of initiatives; from designing and delivering powerful data-driven customer insights, partnering deeply as part of our Operations department and enhancing our complaints strategy so that we can achieve great outcomes for our customers. You’ll report into the Head of Complaints Strategy and will need to have a passion for deep collaboration across different teams and leveraging data to identify where and why things go wrong. Spotting patterns, creating compelling visual narratives and clearly explaining your results to people across the organisation of varied disciplines and levels will be key in the role. What you’ll do Manage and deliver complaints insight projects to successful conclusion and implementation through initiating and leading problem solving efforts in close partnership with internal stakeholders Support the UK Customer Operations management team in the real-time identification of emerging customer dissatisfaction trends and specific performance improvement initiatives that can be quickly leveraged to ensure good outcomes, operational efficiencies and reductions in service costs Manage and enhance our complaints strategy, as well as the associated risks and process control activities, while providing relevant and timely communication to all internal partners and stakeholders Prepare and present insights and recommendations, through both written reports and presentations, in a concise and compelling way to internal stakeholders Leverage internal, industry, regulator and Financial Ombudsman Service (FOS) information to produce objective and actionable insights of customer complaint drivers and outcome trends Ensure all outputs are actionable, grounded in customer understanding, and guided by the broader context of our organisation to inspire the team to uncover the “so what’s” of all deliverables Collaborate with teams from across global lines of business and drive the delivery of key regulatory data and reports What we’re looking for A natural storyteller with an endless curiosity for how we can enhance customer outcomes Excellent interpersonal skills with a positive and cooperative attitude that fosters collaboration and teamwork across all lines of business Experience with both qualitative & quantitative analytical methods Strong presentation-building, storytelling, and data visualisation skills Detail orientation, with some experience of more broad strategy design and process management A proven track record in delivering sustainable improvements, with a hands-on approach and outside-the-box mentality Creative problem solving and cutting through complexity with simple solutions Relevant experience in a regulated complaints environment Experience with Google Workspace, e.g. Google Sheets, Google Slides Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you’ll be doing Process Managers have the opportunity to: Participate in Capital One’s process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we’re looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Company Secretary About this role Capital One (Europe) plc (Capital One) has an exciting opportunity within its Legal, Governance and External Affairs team for an experienced Company Secretary and corporate governance professional to join as our Company Secretary. You’ll lead a governance team responsible for supporting the Board, CEO and the wider executive management. You will have the opportunity to help develop and shape Capital One’s corporate governance arrangements as it continues to enhance the effectiveness of its Board to support the delivery of its strategy. What you’ll do Provide Board secretariat advice and governance, including coordinating the effective delivery of Capital One’s Board and Board Risk Committee meetings (including active engagement with Board and executive management in helping to shape and prepare effective agendas, Board packs and minutes, following up action points, and making sure meetings run in accordance with prevailing rules) Work closely with the Head of Legal and External Affairs, Chief Counsel and Chair of the Board to continue to review and enhance the effectiveness of Capital One’s Board, committee structure and corporate governance arrangements Work closely with Capital One’s executive management team to support them in the proactive identification of matters that should be presented to Board, the production of high quality Board papers and effective engagement with the Board Support the Board in their interactions with executive management, including through developing a strong relationship with Non-executive Directors to enhance the value of their interactions with executive Directors and the broader business Manage the appointment and resignation process of Board directors, including the onboarding and training of new Board directors (both executive and non- executive directors) Manage relevant corporate filings to companies house and FCA as appropriate Develop and oversee the processes that ensure the company compliance with all applicable codes, including the Wates Principles for Large Private Companies Partner with the Corporate Governance team of our parent company in the US in relation to other UK entities within the Capital One global footprint, reporting on close links, shareholder requirements and knowledge sharing With support from external counsel, maintain statutory books, including registers of members, directors and secretaries Take responsibility for ensuring other corporate non-financial reporting required of Capital One, such as climate related annual reporting, is undertaken in accordance with prevailing rules Monitor changes in relevant legislation and corporate governance guidelines, including regulatory expectations Partner with legal, external affairs and regulatory relations functions to support external engagements that involve the Board What we’re looking for The role would suit a Chartered Governance Institute professional with experience leading on Company Secretarial matters within a financial services environment Track record of strong stakeholder management and an ability to influence Excellent organisational and drafting skills and an eye for detail Strong communication skills A desire and ability to shape, lead and drive change, including supporting key stakeholders through change Great problem solving skills to be successful in identifying, evaluating and resolving issues of strategic, legal and reputational importance Confidence in building new relationships and connections, both internally and externally An ability to work autonomously and effectively manage conflicting priorities Ability to work in a fast paced environment, with flexibility to adapt to our changing business needs We are committed to creating teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Data Scientist / Statistician (Model Developer) About this role Our Data Science team focuses on the development of machine learning and AI solutions, to solve business problems and deliver actionable insights. We are a talented, collaborative and enthusiastic group, who use our expertise to make sense of complex data, working in close collaboration with our business partners. This role will primarily focus on feature engineering and insight generation from new types of data and the development of machine learning models to address critical business challenges in underwriting. We are interested in candidates who have experience working with Open Banking or Credit Bureau data. A deep grounding in statistics and experience of Model Risk Management is also welcomed. What you’ll do Develop and maintain the machine learning models which define our competitive advantage in the financial services market. Explore and evaluate data, using advanced feature generation and categorisation techniques, in order to stay at the forefront of innovation. Analyse tabular and non-tabular data, such as text, logs, or time series, to produce powerful new insights. Consult on complex statistical test design, to efficiently learn our way into new areas of the market. Use a combination of business acumen, coding and statistical skills to navigate large amounts of data and extract actionable solutions, working cross-functionally to support key business initiatives and drive sustainable growth. What we’re looking for A strong understanding of probability, statistics, machine learning, feature extraction and familiarity with large data set manipulation. Experience using deep learning models, particularly for sequential data. Familiarity with Open Banking or Credit Bureau data. Experience working with multi-modal data; in multiple formats from a variety of different sources. Experience in producing reliable and maintainable code in Python, with an ability to adapt to new languages and technologies. Experience of Model Risk Management; technical documentation, coding best practices, the importance of validation and ongoing monitoring. Natural curiosity and proactive engagement with all areas of the business, with a desire to ask questions, challenge the status-quo and identify where Data Science can add value. Ability to communicate findings to a diverse business focused audience, influencing others in both verbal and written form. A drive for continued learning through an internal and external focus, in order to develop enterprise and industry leading solutions. We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Data Scientist (Model Developer) / Deep Learning Practitioner About this role Our Data Science team focuses on the development of Machine Learning and Deep Learning solutions, to solve business problems and deliver actionable insights. We are a talented, collaborative and enthusiastic group, who use our expertise to derive insights from complex data, working in close collaboration with our business partners. This role will focus on leading the development of proprietary deep learning models in order to enhance our existing underwriting capabilities. By utilizing a mix of new and existing data, you will identify ways to improve predictive power and generate high-impact customer insights. What you’ll do Lead the development of next generation deep learning approaches to advance our current underwriting models, to ensure that our core lending capabilities remain at the forefront of the industry. Unlock the value in non-traditional datasets by building sophisticated neural networks (e.g. LSTMs, RNNs, or Transformers). You will find novel ways to transform raw, multi-modal inputs into powerful predictive features. Collaborate with business stakeholders to prioritize initiatives. You will bridge the gap between ambitious R&D and tangible in-market results, driving ideas from initial prototypes through to production. Use a combination of business acumen, coding and statistical skills to navigate large amounts of data and extract actionable solutions. Work cross-functionally on projects that support key business initiatives and drive sustainable growth. What we’re looking for Strong experience developing and deploying deep learning models, particularly for sequential data (e.g. time series or language models). A proven track record leading model development, including setting the technical direction, project management, stakeholder comms, and mentoring junior members of the team. Experience producing and managing reliable and maintainable code in SQL/Python in a team setting, including code reviews and setting software engineering best practices Hands-on experience with modern Machine/Deep Learning frameworks such as PyTorch, TensorFlow, or Hugging Face Transformers, including training deep learning models on GPUs or GPU clusters. Experience working with structured and unstructured data, such as text, logs, or time series and tokenisation techniques. A strong understanding of probability, statistics, machine learning and familiarity with large data set manipulation. A drive for continued learning through an internal and external focus, and an ability to prototype new techniques to assess value Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we’re looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Apprentice Technical Support Engineer One Big Circle – Derby Full-Time (fixed-term for length of apprenticeship) 37.5 hours over five days £9 per hour About One Big Circle Formed in 2017, One Big Circle is a fast-growing technology company that provides “Intelligent Video” solutions. We focus entirely on solving real-world industry problems by fusing new technology in the field of Video, IOT, Cloud and AI providing end to end solutions which allow our customers to dramatically improve their operational efficiency and safety. Our culture is one of high-quality technical delivery and we work at a speed that many industries are unaccustomed to; we have done this by building a team dynamic that challenges and empowers our people and creating an environment where everyone contributes and learns. We are growing, profitable and have ambitious plans to continue expansion in and beyond our existing markets. We are looking for a proactive and motivated individual to join our team to support the business in further growing our flagship award-winning product: AIVR. AIVR (Automated Intelligent Video Review) is a state-of-the-art video technology system used by thousands of people in the rail industry. AIVR has won dozens of awards and is recognised as the market leading solution, but we are building many more opportunities both in existing and new markets which will further accelerate our growth. As an employer, we believe in a happy, inclusive & supportive workplace where everyone can work to their best ability. We are growing quickly and need to recruit another valued member of the team. Could that be you? Role Summary We are seeking an ambitious and pro-active apprentice with a passion for electro-mechanical engineering to join and strengthen our Site and Systems Teams. This role offers the opportunity to complete a Level 6 Degree Apprenticeship in Electro-Mechanical Engineering while contributing directly to the installation, maintenance, and development of our systems. Over the course of the programme, you will be expected to take ownership of both your practical and academic development, working towards successful completion of a BEng (Hons) qualification and Degree Apprenticeship Certificate, evidenced through a final end-point assessment and portfolio of work. The five year standard will combine block-release study at the University of Nottingham with structured self-directed study. Alongside this, you will play an active role in delivering high-tech projects, primarily involving the installation and integration of systems on trains at depots across the UK, as well as supporting system build, development, and testing activities at our Derby production facility. The role involves regular travel to customer sites nationwide and requires the ability to balance operational responsibilities with the demands of degree-level study. A proactive approach to learning, strong problem-solving capability, and the discipline to manage independent study are essential. You will gain hands-on experience working with a range of advanced technologies, including machine vision systems, precision lighting, laser measurement, thermal sensing, embedded Linux platforms, IP networking, and GPS/4G/5G connectivity. This exposure will enable you to develop a strong foundation in system integration, fault-finding, and engineering in real-world environments. This is a dynamic and demanding role, offering the opportunity to apply academic learning directly to practical engineering challenges. You will also gain broader business exposure through collaboration with teams such as Business Development. The programme requires strong analytical and mathematical ability, alongside a high level of commitment and self-motivation. You will be supported by experienced engineers, with the Lead Site Engineer ensuring a varied workload that reinforces and complements your academic learning. This is an exceptional opportunity for the right candidate to build a long-term career in electro-mechanical engineering. Responsibilities This is a hands-on role with varied responsibilities, working hours, and locations depending on the specific project requirements. While based from our Derby office, the role is primarily site-based, there will be a need to travel to our head office in Bristol several times per year. Travel and accommodation for these visits will be arranged and costs covered by the company. Other responsibilities of the role will include the following: • Support in the installation and commissioning of cutting-edge monitoring systems, • Assist the Lead Site Engineer with planning work, including risk assessments and method statements, • Perform on-site tasks safely and professionally, • Collaborate effectively with team members to diagnose issues and develop practical solutions, • Create and maintain technical documentation during system build and testing phases, • Contribute to system assembly, configuration, and testing at our Derby production facility, • Develop the ability to interpret technical drawings, schematics, and blueprints, • Track project progress and produce detailed site reports, ensuring thorough documentation, • Assist in procurement by specifying technical requirements for components and related equipment, • Engage with customers on- and off-site, supporting professional and collaborative working relationships during installation and commissioning activities Personal Qualities and Experience • Highly motivated with a clear commitment to completing a five year Level 6 Degree Apprenticeship, • Demonstrates initiative and a proactive approach to learning and problem-solving, • Strong mathematical and analytical skills, with the ability to apply these in practical engineering contexts, • Good communication and organisational skills, with the ability to manage competing demands between work and study, • Effective when working under pressure, with a resilient and delivery-focused mindset, • Flexible and adaptable approach, combined with meticulous and systematic attention to detail when required, • Strong written communication skills, particularly for technical documentation, • Willingness to take ownership of personal development and continuously improve technical capability, • 18+ with a UK Manual Driving Licence and willingness to travel to various UK site locations, including staying away from home as required (highly desirable) Entry Requirements • A relevant Engineering BTEC, a prior engineering apprenticeship, or equivalent demonstrable experience in a relevant field (considered on a case-by-case basis), • OR A-Level Mathematics at Grade B (or equivalent) plus two additional A-Levels at Grade B or above (or equivalent), • GCSE English Language at Grade 4 (Level 2) or above (or equivalent), • GCSE Mathematics at Grade 5 or above (or equivalent) https://www.nottingham.ac.uk/engineering/campaigns/apprenticeships/electro-mechanical-engineer-degree-apprenticeship.aspx Company Benefits Include: • Auto enrolment Pension Scheme, • Life Assurance, • Private Healthcare Cover, • Work related training courses as required, • Office-Centric role, • Secure bike storage and shower facilities, • Social events You would be a valued part of a fast growing team where your ideas and opinions are valued as we continue the exciting journey of One Big Circle. To apply please send a covering letter along with CV to jobs@onebigcircle.co.uk _

Production Engineer (Rail)£50,000 - £60,000 + 33 Days Holiday + EV Car Scheme + Development + Company BenefitsDerbyCertain Advantage is hiring for a Production Engineer based in Derby.This role is on a permanent basis and is primarily site-based, supporting workshop and operational teams.Are you a Production Engineer or similar, with experience in Rail or Heavy Engineering, looking to play a hands-on role supporting Engineering and Production teams for the maintenance, overhaul, and modification of rolling stock, within a successful and dynamic business?Do you want to join a growing rail services business, where you’ll work closely with production teams to deliver safe, efficient engineering solutions and keep operations running smoothly?This is an excellent opportunity to join a business with a strong pipeline of work, where you’ll have real involvement in day-to-day engineering delivery, technical problem solving, and continuous improvement initiatives.The Company:We are working with a well-established, highly successful rail engineering services provider based in Derby, supporting passenger and freight operators across the UK. With an expanding pipeline of rolling stock maintenance, overhaul, and modification work, the business is strengthening its engineering support capability.The Role:This role is for a Production Engineer with a background in Rail or Heavy Engineering, supporting engineering delivery across freight and passenger vehicles. You will work closely with workshop and operational teams, providing technical support, producing engineering documentation, and ensuring work is delivered safely and efficiently in line with industry standards.Day to Day: • Provide engineering support for maintenance, overhaul, and modification of rolling stock, with a focus on bogies and associated systems, • Produce clear engineering work instructions, procedures, and technical documentation, • Respond to technical queries from workshop and production teams, offering practical solutions, • Raise and manage technical queries with customers, ensuring timely resolution, • Develop and maintain Bills of Materials for engineering activities, • Support fault finding and root cause analysis on rolling stock components, • Ensure all engineering work complies with rail standards and safety requirements, • Work closely with production teams to deliver safe, practical engineering solutions, • Liaise with suppliers, customers, and internal stakeholders to support delivery, • Manage part numbering and support ERP system updates, • Contribute to continuous improvement across production and engineering processesThe Individual:, • Experience supporting workshop or production environments, • Experience producing engineering documentation and work instructions, • Background in Rail, or Heavy Engineering / ProductionBenefits:, • Employee Electric Car Scheme, • Cycle to Work Scheme, • Annual Salary Reviews & Pension Contributions, • Monthly Rewards & Recognition, • Long Service Awards & Gift Vouchers, • 33 Days Holiday (increasing with service), • Company Socials, • Career Development & Sponsored Training, • Free Eye Tests & Specs Vouchers, • Free On-site Parking, • Holiday Trading Scheme, • Employee Discount Platform (Retail, Gyms, Tech, Travel), • Employee Assistance ProgrammeDoes this sound like your next career move? Apply today.Working with Certain AdvantageWe go the extra mile to find the best people for the job. If you are hunting for a role where you can make an impact and grow your career, we will work with you to find it.We work with businesses across the UK to find the best people in Finance, Marketing, HR, Business Support, IT and Engineering. If this job is not for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

Enjoy a career without limits, earning up to 75% of your billing. We are seeking legal professionals that are keen to work on a consultancy, fee sharing basis. Taylor Rose is a top 60 law firm with over 25 offices nationwide. We are offering you a unique opportunity to take back control of your life and earnings. Choose to work from home, one of our offices or both! We are looking for individuals and groups of Solicitors, FCILEx or Licensed Conveyancers who have expertise in residential or commercial property in the private and/or public sectors with 4 years PQE + to join our consultancy Why choose us? • Earn up to 75% of what you bill; your split will not drop below 70%., • Referral of larger and established clients, • Immediate access to our accreditations and lender panels, • Choose your own clients, fees, hours and volume of work., • Work from home, 100 days access to hot-desking facilities., • PII cover up to £20 million., • Access to nationwide offices and meeting rooms., • Free calls through our app., • Fully optimised CMS and electronic systems., • Access to business development., • Dedicated liaison team., • Technical head for ops, legal support and training. And much more. So, if you want a career without limits and freedom, then we may be your next move. To find out more, contact us now to chat confidentially with one of our advisors. PS If you have less than 4 years experience you may be able to join us as a fee earning consultant, contact us for more details.

Job Title: Conversion Officer Department: Recruitment and Business Development Location: Derby Reports To: Head of Business Development Role Overview The UKMC Conversion Team Member is responsible for managing and supporting the end-to-end conversion process of candidates into fully compliant and deployable staff. This role ensures that all candidates meet regulatory, organizational, and client specific requirements while delivering a smooth and efficient onboarding experience. Key Responsibilities • Coordinate and manage candidate conversion processes from offer acceptance to full compliance • Review and verify documentation to ensure adherence to UK regulatory and company standards • Liaise with candidates to collect outstanding information and provide guidance throughout onboarding • Track candidate progress using internal systems and maintain accurate, up-to date records • Collaborate with recruitment, compliance, and operations teams to ensure timely conversions • Identify and resolve issues or delays in the conversion pipeline, • Maintain a high level of communication with stakeholders regarding candidate status • Support continuous improvement initiatives to streamline conversion processes, • Ensure all activities align with data protection and confidentiality policies Key Skills & Experience • Strong administrative and organizational skills, • Excellent attention to detail and accuracy, • Effective communication and interpersonal abilities, • Ability to manage multiple tasks and meet deadlines in a fast-paced environment • Proficiency in Microsoft Office and/or CRM systems, • Previous experience in recruitment, onboarding, or compliance (preferred), • Understanding of UK employment and compliance requirements (desirable) Personal Attributes • Proactive and solution-oriented mindset, • High level of accountability and ownership, • Team player with a collaborative approach, • Adaptable and able to handle changing priorities, • Professional and customer-focused attitude Performance Metrics • Conversion turnaround time, • Compliance accuracy rate, • Candidate satisfaction and engagement, • Pipeline efficiency and backlog management What We Offer • Opportunities for career growth and development, • Supportive and collaborative team environment, • Training and continuous learning opportunities

Head of Sales Stratstone Derby JLR Competitive salary with bonus, company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people and the opportunity to thrive in your career? We are looking for an experienced Sales Manager who is ready to take the next step up in their career. You will have the opportunity to lead a busy and successful Sales Team at JLR Derby. If you are determined, motivated and thrive in high pressure environments whilst enjoying the journey, this is the role for you. As a Head of Sales, you will have the support of the Head of Business to; develop, encourage, inspire, and enhance the team's current sales and success by providing the Sales Team with the framework, guidance, assurance, and enthusiasm to optimise both individual and collective potential for unparalleled success. Why Lithia UK? Structured career paths with ongoing development opportunities: We believe in nurturing talent from within, creating a culture where your growth is our mission, this is why you’ll have access to the coaching, mentoring, and the tailored training programmes you need to flourish. As a testament to your development, you will have the opportunity to apply for our Aspiring Head of Business programme, this is tailored around individual future aspirations and skills growth. We will empower you to drive your own career with the support from senior leaders and our dedicated learning and development team. Experienced leaders: Our progressive environment, coupled with supportive experienced leaders, ensures you're equipped with the tools, mentorship, and opportunities to feel confident to accelerate your journey. Your Journey as a Head of Sales Manager: • You will be the driving force behind your Sales Team, igniting their motivation and providing expert coaching to ensure targets and goals are achieved, • Ensuring your sales team delivery and maintain a high level of customer service and achieving top CSI scores for your dealership, • Responsible for the implementation of compliance in regards to maintaining manufacturer standards and obligations to the customer, ensuring trust and integrity in all that we do, • Meeting the required standards for providing fair financial advice and services to our customers, adhering to FCA regulations, • You will ensure the dealerships is well presented, making sure the site’s stock is well managed, leaving a lasting impression on all who visit Are You Ready to Embrace the Challenge? We are looking for someone who is: • Inspirational leaderships skills, Able to motivate a team to work collaboratively and exceed targets, maximising profitability and achieving the highest standards, • Able to showcase an impressive sales background in the automotive industry, backed by exceptional communication and negotiation skills that continually drive success, • Genuinely passionate for providing exceptional levels of customer service, leaving lasting smiles on our customers’ faces!, • Flexible in your approach, working collaboratively with our Telesales and Retention Team, who support with the enquiry management of your dealership, • Committed to doing the right thing, and treating our customers fairly, continuously learning to ensure you build your level of knowledge to work successfully in a regulated environment What we can offer you: • Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love, • Celebrate your special day with an extra day off on your birthday, • Our industry-leading Family Leave Policies ensure you’re supported when it matters most, • Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive, • Take a paid day to volunteer and give back to a cause close to your heart, • We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries, • Unlock your potential with tailored training and endless career growth opportunities, • Commute for less with our cycle to work scheme, • Access high street discounts to make the everyday a little more rewarding, • Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey. Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law. We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.

Enjoy a career without limits, earning up to 75% of your billing. We are seeking legal professionals that are keen to work on a consultancy, fee sharing basis. Taylor Rose is a top 60 law firm with over 25 offices nationwide. We are offering you a unique opportunity to take back control of your life and earnings. Choose to work from home, one of our offices or both! We are looking for individuals and groups of Solicitors, FCILEx or Licensed Conveyancers with 4 years PQE + to join our consultancy. Why choose us? • Earn up to 75% of what you bill; your split will not drop below 70%., • Choose your own clients, fees, hours and volume of work., • Work from home, 100 days access to hot-desking facilities., • PII cover up to £20 million., • Access to nationwide offices and meeting rooms., • Free calls through our app., • Immediate access to our accreditations., • Fully optimised CMS and electronic systems., • Access to business development., • Dedicated liaison team., • Technical head for ops, legal support and training. And much more. So, if you want a career without limits and freedom, then we may be your next move. To find out more, contact us now to chat confidentially with one of our advisors. PS We have more avenues for professionals wanting to be office-based, working as part of a team or have different qualification levels!

Job Description - Production Engineer\n\nPosition reports to: Head of Engineering\n\nLocated: Derby\n\n37.5 Hours a week\n \nRole Summary: \nThe Production Engineer is responsible for supporting the efficient delivery of engineering work associated with rolling \nstock, maintenance, and modification activities. The role requires an experienced engineer with a strong understanding of \nfreight wagon and passenger vehicle systems, maintenance practices, and operational requirements who can quickly \nintegrate into the team and contribute immediately to production activities. \nThe successful candidate will play a key role in ensuring engineering work is delivered safely, efficiently, and in compliance \nwith relevant rail standards while supporting workshop and operational teams. \n \nPerson Requirements: \n● Experience working with rolling stock (maintenance, overhaul, or modification). \n● Strong understanding of rail vehicle systems and components (e.g., bogies, braking systems, structures, couplings). \n● Experience supporting engineering production or workshop environments. \n● Strong organisational skills with the ability to manage multiple workstreams and priorities simultaneously. \n● Strong communication skills, able to work effectively with operations, procurement and project teams. \n● Experience producing engineering documentation and work instructions. \n● Familiarity with rail industry standards and safety requirements. \n● Ideally a Chartered Engineer (CEng) or actively working towards Chartership with a recognised professional \nengineering institution. \n● A degree in Mechanical Engineering or qualified through experience \nKey Responsibilities: \n● Provide engineering support for the maintenance, overhaul, and modification of freight rolling stock, with particular \nfocus on bogie systems and associated components. \n● Produce clear and accurate engineering work instructions, procedures, and technical documentation to support \nproduction and maintenance activities. \n● Respond to and resolve technical queries raised by production and workshop staff, providing practical engineering \nsolutions to ensure work can proceed safely and efficiently. \n● Raise, communicate, and actively manage technical queries with customers, ensuring timely resolution and formal \nclosure of actions in line with engineering and project requirements. \n● Develop and maintain Bills of Materials (BOMs) for engineering tasks, modifications, and maintenance activities. \n● Work closely with production teams to ensure engineering solutions are practical, safe, and aligned with \noperational requirements. \n● Support fault investigation and root cause analysis of technical issues relating to freight wagons and components. \n● Ensure all engineering activities comply with relevant rail standards, safety requirements, and company engineering \nprocedures. \n● Contribute to continuous improvement initiatives to enhance reliability, maintainability, and production efficiency. \n● Liaise with suppliers, engineering teams, and customers where required to support engineering delivery. \n● Manage part numbering convention and creation of new part numbers into ERP system \n \nPersonal Accountabilities: \n● Your Safety First: Supports project delivery by ensuring all engineering instructions, technical decisions, and \nproduction support activities prioritise safe working practices. \n● Engage the Customer: Collaborating with customers and internal stakeholders to ensure engineering solutions \nmeet operational requirements and deliver safe, reliable freight rolling stock. \n● Lead with Fairness: Working collaboratively with colleagues, providing clear and consistent engineering guidance, \nand treating all stakeholders with respect and integrity. \n● Learn & Improve: Continuously developing technical knowledge, learning from operational experience, and \nidentifying opportunities to improve engineering processes and production efficiency. \n● Own the Outcome: Taking responsibility for engineering decisions, ensuring technical issues are resolved \neffectively, and delivering reliable solutions that support safe and efficient production. \n● Work with Agility: Responding quickly to production needs, adapting to changing priorities, and providing practical \nengineering solutions to keep operations running efficiently. \n \nBenefit That We Offer Now: \n● Flexible Working \n● Employee Electric Car Scheme \n● Cycle to Work Scheme \n● Annual Salary Reviews & Pension Contributions \n● Monthly Rewards & Recognition \n● Long Service Awards & Gift Vouchers \n● 33 Days Holiday (increasing with service) \n● On-Site Treats \n● Company Socials \n● Career Development & Company Sponsored Training Courses \n● Free Eye Test & Specs Vouchers \n● Free On-site Parking \n● Holiday Trading \n● Employment Discount Schemes: Enjoy sayings on the high street, Gyms, Tech, in Restaurants and on your travels \n● Employee Assistance Programming \n● Further employee benefits on the way

Production Engineer (Rail)\n\n£50,000 - £60,000 + 33 Days Holiday + EV Car Scheme + Development + Company Benefits\n\nDerby\n\nCertain Advantage is hiring for a Production Engineer based in Derby.\n\nThis role is on a permanent basis and is primarily site-based, supporting workshop and operational teams.\n\nAre you a Production Engineer or similar, with experience in Rail or Heavy Engineering, looking to play a hands-on role supporting Engineering and Production teams for the maintenance, overhaul, and modification of rolling stock, within a successful and dynamic business?\n\nDo you want to join a growing rail services business, where you’ll work closely with production teams to deliver safe, efficient engineering solutions and keep operations running smoothly?\n\nThis is an excellent opportunity to join a business with a strong pipeline of work, where you’ll have real involvement in day-to-day engineering delivery, technical problem solving, and continuous improvement initiatives.\n\nThe Company:\nWe are working with a well-established, highly successful rail engineering services provider based in Derby, supporting passenger and freight operators across the UK. With an expanding pipeline of rolling stock maintenance, overhaul, and modification work, the business is strengthening its engineering support capability.\n\nThe Role:\nThis role is for a Production Engineer with a background in Rail or Heavy Engineering, supporting engineering delivery across freight and passenger vehicles.\n \n You will work closely with workshop and operational teams, providing technical support, producing engineering documentation, and ensuring work is delivered safely and efficiently in line with industry standards.\n\nDay to Day:\n\nProvide engineering support for maintenance, overhaul, and modification of rolling stock, with a focus on bogies and associated systems\nProduce clear engineering work instructions, procedures, and technical documentation\nRespond to technical queries from workshop and production teams, offering practical solutions\nRaise and manage technical queries with customers, ensuring timely resolution\nDevelop and maintain Bills of Materials for engineering activities\nSupport fault finding and root cause analysis on rolling stock components\nEnsure all engineering work complies with rail standards and safety requirements\nWork closely with production teams to deliver safe, practical engineering solutions\nLiaise with suppliers, customers, and internal stakeholders to support delivery\nManage part numbering and support ERP system updates\nContribute to continuous improvement across production and engineering processesThe Individual:\n\nExperience supporting workshop or production environments\nExperience producing engineering documentation and work instructions\nBackground in Rail, or Heavy Engineering / ProductionBenefits:\n\nEmployee Electric Car Scheme\nCycle to Work Scheme\nAnnual Salary Reviews & Pension Contributions\nMonthly Rewards & Recognition\nLong Service Awards & Gift Vouchers\n33 Days Holiday (increasing with service)\nCompany Socials\nCareer Development & Sponsored Training\nFree Eye Tests & Specs Vouchers\nFree On-site Parking\nHoliday Trading Scheme\nEmployee Discount Platform (Retail, Gyms, Tech, Travel)\nEmployee Assistance ProgrammeDoes this sound like your next career move? Apply today.\n\nWorking with Certain Advantage\n\nWe go the extra mile to find the best people for the job. If you are hunting for a role where you can make an impact and grow your career, we will work with you to find it.\n\nWe work with businesses across the UK to find the best people in Finance, Marketing, HR, Business Support, IT and Engineering. If this job is not for you, head to (url removed) and register for job alerts and career guidance tips

Senior Buyer (Engineering / Manufacturing)\n \n£45,000 - £48,000 + Development + Potential for Progression + 33 Days Holiday + Health & Wellbeing Benefits\n\nDerby\n\nCertain Advantage is hiring for a Senior Buyer, based near Derby. This role is on a permanent basis and is fully site-based.\n\nAre you a Buyer, with experience working in an engineering / manufacturing environment, looking to step into a key role, which has arisen due to ongoing growth, with a high degree of autonomy?\n\nDo you have a strong background in procurement, looking to step into a dynamic role, where you’ll play a key role in driving cost savings, improving supplier performance, and supporting critical operational delivery within a fast-paced, project-led environment?\n\nThis is an excellent opportunity to join a well-established, rapidly growing manufacturing business, where you’ll play a critical role in coordinating production activities, supporting teams on the ground, and driving operational standards.\n\nThe Company:\n We are working with a well-established rail engineering business based in Derby, supporting rolling stock modification, refurbishment, and maintenance programmes across the UK. The business is continuing to grow, with a strong pipeline of work and a focus on operational excellence.\n\nThe Role:\n This role is for a Senior Buyer, reporting to the Purchasing Manager, with responsibility for sourcing and managing materials and services across engineering and manufacturing categories.\nYou will play a key role in ensuring materials are delivered on time and in full, while driving cost efficiencies and building strong supplier relationships.\n\nDay to Day:\n\nProcure direct and indirect materials and services, with a focus on engineering and manufacturing categories\nEngage early with internal stakeholders and suppliers to ensure optimal sourcing decisions\nLead supplier negotiations and develop cost-saving strategies\nBuild and manage long-term supplier relationships, improving performance and reliability\nEnsure materials are delivered on time and in full to meet operational and project requirements\nWork closely with engineering, production, and quality teams to resolve material issues\nManage inventory levels, reduce obsolete stock, and define safety stock strategies\nDeliver against key KPIs including cost, quality, service, and cash\nManage and reduce invoice queries\nSupport wider business projects and ad hoc procurement activities as requiredThe Individual:\n\nExtensive procurement experience within a manufacturing or engineering environment\nProven track record of negotiating and delivering cost savings\nExperience managing key supplier relationships\nStrong understanding of MRP/ERP systems and inventory management\nExcellent communication skills and ability to build internal relationships\nAble to work under pressure and solve problems proactivelyQualifications:\n\nDegree qualified (or equivalent experience)\nCIPS Level 3 or 4\nFull UK driving licenceBenefits:\n\nEmployee Electric Car Scheme\nCycle to Work Scheme\nAnnual Salary Reviews & Pension Contributions\nMonthly Rewards & Recognition\nLong Service Awards & Gift Vouchers\n33 Days Holiday (increasing with service)\nCompany Socials\nCareer Development & Sponsored Training\nFree Eye Tests & Specsavers Vouchers\nHoliday Trading Scheme\nEmployee Discount Platform (Retail, Gyms, Tech, Travel)\nEmployee Assistance ProgrammeDoes this sound like your next career move? Apply today.\n\nWorking with Certain Advantage\n\nWe go the extra mile to find the best people for the job. If you are hunting for a role where you can make an impact and grow your career, we will work with you to find it.\n\nWe work with businesses across the UK to find the best people in Finance, Marketing, HR, Business Support, IT and Engineering. If this job is not for you, head to (url removed) and register for job alerts and career guidance tips

Mechanical Project Engineer (Rail)\n\n£55,000 - £60,000 + 33 Days Holiday + Career Development + Company Benefits + Potential for 1 Day WFH\n\nDerby\n\nCertain Advantage is hiring for a Mechanical Project Engineer based in Derby.\n\nThis role is on a permanent basis and is primarily site-based, with some flexibility and client travel.\n\nAre you a Mechanical Project Engineer with rolling stock experience, looking to take ownership of high-profile rail projects from concept through to delivery?\n\nDo you want to join a rapidly growing rail services business, where you’ll lead technically challenging modification and refurbishment programmes, while managing a small design team and working closely with customers?\n\nThis is an excellent opportunity to play a key role in a business with a strong pipeline of work, where you’ll have real autonomy, client exposure, and the chance to influence engineering strategy.\n\nThe Company:\n We are working with a growing rail engineering services provider based in Derby, supporting passenger and freight operators across the UK. With an expanding pipeline of rolling stock modification and refurbishment programmes, the business is investing in its engineering capability and team.\n\nThe Role:\n This role is for a Mechanical Project Engineer with rolling stock experience, leading projects across passenger and freight fleets.\nYou will take ownership of technical delivery, manage a small team of design engineers, and act as a key interface between customers, stakeholders, and internal teams.\n\nDay to Day:\n\nLead rolling stock modification and refurbishment projects across passenger and freight fleets\nManage and support a small team of design engineers\nCollaborate with customers, contractors, and internal teams to deliver technical solutions\nInfluence design strategy and contribute to technical decision-making\nSupport First in Class installations and fleet-wide deployment programmes\nResolve design and engineering challenges during installation and delivery phases\nEnsure all engineering documentation meets compliance and industry standards\nEngage with clients and stakeholders, maintaining strong working relationships\nContribute to continuous improvement across engineering processes and deliveryThe Individual:\n\nBackground in rolling stock engineering (mechanical, electrical, or interiors)\nExperience delivering engineering projects and managing design teams\nProficient in 2D/3D CAD\nStrong understanding of engineering change, documentation, and compliance\nDegree in Mechanical or Electrical Engineering (HND considered with experience)\nCommercially aware and confident in customer-facing environmentsBenefits:\n\nFlexible Working - 1 Day WFH a week & Flexitime\nEmployee Electric Car Scheme\nCycle to Work Scheme\nAnnual Salary Reviews & Pension Contributions\nMonthly Rewards & Recognition\nLong Service Awards & Gift Vouchers\n33 Days Holiday (increasing with service)\nCompany Socials\nCareer Development & Sponsored Training\nFree Eye Tests & Specs Vouchers\nFree On-site Parking\nHoliday Trading Scheme\nEmployee Discount Platform (Retail, Gyms, Tech, Travel)\nEmployee Assistance ProgrammeDoes this sound like your next career move? Apply today.\n\nWorking with Certain Advantage\n\nWe go the extra mile to find the best people for the job. If you are hunting for a role where you can make an impact and grow your career, we will work with you to find it.\n\n We work with businesses across the UK to find the best people in Finance, Marketing, HR, Business Support, IT and Engineering. If this job is not for you, head to (url removed) and register for job alerts and career guidance tips

We appreciate most people don’t grow up thinking: “I am going to be a recruitment consultant.” Yet its fast becoming a career of choice! Why do you suppose that is? \n\nBecause it turns natural skills and ability into a high-performance career, high earning and high learning career:\n\nUncapped earnings: no ceiling on what you can make\nFast-track progression: promotions based on results, not time served\nCommercial skillset: sales, negotiation, business development, consulting\nMeritocratic environment: effort directly drives success\nReal impact: helping people build careers while supporting critical industries\nRecruitment is a career where you’re in control of how far and how fast you go.\n\nAt Ford & Stanley Talent Services Group, we don’t purely rely on securing talented recruiters from direct competitors. We invest in training and developing our own talent with hiring strategy based on mindset, drive, and potential. In June 2026 we have opened up 4-6 opportunities for new team members to join our award-winning business with no direct experience within recruitment.\n\nWe have some incredible success stories that include an estate agent bought in as a trainee recruiter and now a Business Area Manager. A restaurant team leader developed into a Head of Research. A university careers advisor now senior consultant. Business graduate now Senior Consultant, Call centre team leader into Operations Manager, car sales executive into managing consultant and ex forces into director. To name a few.\n\nAlready successful as\n\nCar Sales Executive\nEstate Agent / Lettings Negotiator\nCall Centre / B2B Sales Professional\nAutomotive, Engineering or Manufacturing Team Leader\nGraduate with competitive backgrounds (sports, business, etc.)\nEx forces \nYou could be exactly who we’re looking for: If you’re used to targets, people interaction, and working under pressure - you already have the foundation. We can take care of the rest.\n\nWhy Ford & Stanley?\n\nWe’ve built a business designed for people who want to push themselves and be rewarded for it.\n\nStructured, high-quality training from day one\nClear progression into senior & leadership roles\nA high-performance, supportive team culture\nExposure to major industries like engineering, rail, and infrastructure\nA company that invests in long-term careers, not quick hires\nClick here to find out more about our business and our people\n\nWhat you’ll get\n\nCompetitive base salary\nUncapped commission scheme\nBi-annual talent review board opportunities for promotion\nStructured development & coaching with clear career progression pathway\nIncentives, socials, and a high-energy environment\n£500 Internal Recruitment Referral Scheme.\n5% Pension Scheme\n22 + 8 holidays per annum rising to 25 with service\nExtended Christmas Break & Company Shutdown\nLife Assurance 4 x Annual Salary \nHealth Shield Annual Cash Allowances covering optical, dental, chiro, massage, gym memberships & more\nHalf-Year Company Away Day\nMonthly Team Social Budget\nAnnual Christmas Party\nFully Expensed iPhone\nLaptop with seamless remote connectivity to all company infrastructure\nFully Stocked Beer & Prosecco Fridge \nFree parking\nFacilities - team recreation area including table tennis\n2 Tier Car Allowance\nCSR initiatives including opportunities to plant trees at our privately owned Conservation Meadow via our tree for every placement initiative\n24/7 Mental Fitness & Performance Coach Access\nWho should apply?\n\nYou don’t need recruitment experience. You do need:\n\nDrive and ambition\nResilience and competitiveness\nConfidence with people\nResilience\nConfidence & Personable\nSelf-Motivation\nPositivity & Energy\nCuriosity & Inquisitiveness\nDo you recognise these core skills in yourself?\n\nCommunication\nRelationship Building\nSales & Negotiation\nOrganisation & Time Management\nProblem Solving\nAttention to Detail\nCommercial Awareness\nTeam player\nThis could be the career move that changes everything

Are you looking to level up your career in NDT? Are you interested in a role that transforms your knowledge on the tools into a more QA focused remit?\n\nNDT Personnel is working with a well-renowned name in the rail sector of NDT; a business with hungry plans for expansion and significant investment in its staff, and a company that isn’t content to standstill and has a vision for ‘big things.’\n\nDue to the plans for growth, the company seeks someone who has who can act as the technical authority and caretake the NDT department, as well as putting their own stamp on ensuring a well-organised department, with governance, compliance and continuous improvement at the forefront of every decision and across all inspection activities.\n\nReporting to the Head of Technical, you’ll look after a small team of NDT technicians whilst directly influencing certification through working in conjunction with an outside L3, will ensure compliance, and product integrity, as well as combining technical oversight and focusing on your strong people leadership skills. Currently, the company has capability of VT, MT, PT, and UT, and is interested in further expanding its remit to ET, too; it should be noted, however, that there is very a small percentage of inspection duties required in this role (around 10% of the job), and the central focus is on quality assurance, auditing, compliance, and technical development.\n\nThe person:\n\nEssential skills / knowledge / experience\n\n Experience of working in conjunction with PCN L2 VT, MT, PT, and UT (ideally all 4, but the company is willing to keep an open mind for the right person)\n\n Proven experience of working at team leader / supervisor / manager level within NDT operations\n\n Thorough knowledge of the requirements of ISO 9712 (PCN) and relevant BS EN / ISO standards\n\n Experience of working in quality assurance / quality focused tasks within NDT with proven experience of external audits\n\n Passionate about NDT and keen to develop your skills and work towards achieving Level 3’s\n\n Motivated and confident leader of people with plenty of drive and enthusiasm to go around!\n\nIdeal skills / knowledge / experience\n\n Experience of working in accordance with PCN L2 ET would be useful for future development plans\n\n Ideally hold a L3 in one or more of the methods mentioned would be useful, but not a pre-requisite of being considered for the role\n\n * Experience of working within railway or structural sectors (e.g. BS EN 15085, RIS-2701) is desirable\n\nThe working hours are Mon-Thursday 7-3.30pm and Friday 7-12pm, and the role attracts a salary of £60k, offers 25 days holiday + stats, offers 4% matched pension contribution, a death in service benefit of 3x annual salary, and training and development opportunities, including support for L3 / welding qualifications.\n\nThis is the ideal role for someone who has spent time working within QA and wants to pursue a career with a business willing to personally invest in them, with clear pathways for career progression. If you’re interested in applying to this exciting opportunity and would like to have a confidential, in-depth discussion about the position, please send your CV to Leanne Evans, NDT Operations Manager

On-target earnings up to £42,800\n\nComprising a base salary of £31,790 - £37,000\n\nAn uncapped monthly bonus scheme with average additional earnings of £5,800 per year\n\n5 days a week (This centre is closed on Sundays)\n\nEarn extra with our refer a friend scheme – T&C’s Apply\n\nWe’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme. \n\nAs a Vehicle Technician/ Mechanic, you will be already skilled in servicing and repair/replacement work. You’ll have the ability to carry out more complex tasks such as clutches and timing belt replacements and diagnostics in areas such as vehicle electrics, brake steering and suspension systems.\n\nBenefits Include:\n\n5.6 weeks’ annual leave\n\nUp to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores\n\nDiscounts on everything from groceries, shopping, insurance, days out, restaurants and more\n\nFamily & Friends Discount Events\n\nOpportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme\n\nFinancial planning support via Wagestream - access up to 30% of your salary in advance\n\nGP Access, 364 days a year, 24 hours a day\n\nJoin the Share save scheme with a 20% discount on shares\n\nHealth Cash Plan – to access wellbeing services and claim back healthcare costs\n\nPension Scheme & Life Assurance\n\nYou will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.\n\nSkills and experience\n\nMust have a Level 3 in Light Vehicle Maintenance and Repair or equivalent OR time served experience\n\nMust have a full drivers licence with no more than 9 points\n\nExperienced Technician/Mechanic able to carry out diagnostic work (brakes, steering/suspension, engine) and more complex repair and replacements (coolant/diesel injectors, head gasket, brakes, electrical)\n\nWhy Halfords?\n\nWe’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.\n\nNot sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family

Part-Time Interim Purchase Ledger / Accounts Payable Clerk Location: Derby (2 days per week on site) Contract: 2-3 months Salary: £28,000-£30,000 equiv (pro rata) We are seeking an immediately available proactive and self-sufficient Purchase Ledger / Accounts Payable Clerk to support the Head of AP on an interim basis for a 2-3 month contract. This is a part time role based in Derby, with 2 days per week on site. Due to collaboration with US stakeholders, candidates must be available to work afternoons up to 5pm. Key Responsibilities: Processing high volumes of invoices Assisting with payment runs Supporting the Accounts Payable function during a system migration Working with the RAMP system (training provided if no prior experience) About You: Previous experience in Purchase Ledger / Accounts Payable Able to work independently and manage workload effectively Comfortable working in a changing environment (system migration) Strong attention to detail and organisational skills RAMP system experience (not essential, as it is user friendly) Ideal for candidates who are adaptable and confident working with minimal supervision Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with ...

The basics: Job Title: Maintenance Engineer - CNC machinery / machine tool maintenance (Both mechanical and electrical skill sets will be considered as training can be given) Hours/shift: Days only - Mon-Thu 07:30-16:30, Fri 07:30-12:30 (39hr week) Pay: £45,000 to £55,000 DOE + OT = earnings of £55,000 and upwards achievable Location: Based near to Derby Head Office however some maintenance responsibilities required ad-hoc on site at Durham facility. Position: Permanent Industry: Manufacturing Overtime: x1.5 Mon-Sat and x2 on Sundays Holidays and Benefits: 33 days holiday rises with service, Annual pay rises negotiated each year by the Union. Overview: We now require a Maintenance Engineer to join the engineering team. Working within a clean, modern, purpose-built manufacturing facility, you will be responsible for all machinery maintenance across the site consisting of CNC Machinery such as CNC Vertical and Horizontal machining centres. Key responsibilities of the Maintenance Engineer role: To maintain service and repair all automated plant machinery to minimise production down time. Provide technical support on all projects, installations and breakdowns PPM'sThe ideal candidate / Maintenance Engineer may have some of the following, however, please note these are only desirable and not essential as all applications will be looked at individually: Time served apprentice trained or ab...

The Company Simpler Law is one of the largest law firms specialising in end-of-life planning in the U.K. Our purpose at Simpler Law is to ensure that everyone has affordable end of life planning in place. Currently over 60% of the UK population does not have a Will and of those that do, a number of them are invalid or out of date. With over 30 years working in the Customer Services sector, at Simpler Law Limited we pride ourselves on strong internal values and high standards of customer service and a 5-star Trust pilot rating Your Job NO LEGAL EXPERIENCE NECESSARY AS FULL TRAINING IS PROVIDED AT OUR HEAD OFFICE IN LINCOLN. We have over 220,000 satisfied clients across the UK. Your role will be to maintain relationships with existing clients, also to establish and build new relationships as new clients sign up to our services. We are a national specialist legal services company, dealing with Wills, trusts, conveyancing and probate. We receive between 120-150 new referrals per day from all over the UK, from various sources, including introducers, advertising and existing clients and are a rapidly expanding company. Your role will be to visit our clients in their own homes at prearranged times, to recommend our services and establish new relationships, or maintain existing ones. Your role will be to recommend various services and give advice strictly according to client needs. Job ...

White Collar Factory (95009), United Kingdom, London, London Head of Fraud Strategy About this role As Head of Fraud Strategy you’ll be centre stage in a business built on rigorous analytics and risk management. Youll have responsibility for setting Capital Ones fraud strategy and oversight of all fraud analysis and systems. What you’ll do Fraud Management – define and manage fraud and disputes strategy for a growing UK Card business with aspirations to move into a multi-product offering Manage and support a team of fraud strategy analysts to ensure ongoing excellence in fraud outcomes for our customers Be accountable for our fraud losses and ensure performance remains within appetite Own and manage the credit oversight program for UK Fraud with support and collaboration from Enterprise Fraud Provide consultancy to other intent and product owners across the business to ensure business change is delivered in line with fraud risk appetite and with appropriate fraud controls Represent Capital One at industry forums and events (e.g. UK Finance, Cifas, various conferences) Assess new technology and ensure Capital One remains one step ahead of fraud Build relationships with vendors and understand what new products and services are worth pursuing What we’re looking for Significant experience managing a fraud strategy or fraud analysis function within a financial services organisation Ability to manage varying workload and solve for both the short and the long term A proven track record of finding resolutions using data and a strong quantitative orientation matched with conceptual thinking skills Ability to combine business experience and insights with econometric and statistical modelling skills to reach results that are both intuitive and technically sound Strong business judgement and integrity: be a tenacious decision maker, able to bring a healthy, balanced approach to business Where and how youll work This is a permanent position based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. If you’re London based, there will be an expectation that frequent travel to Nottingham will be required. Many of our associates have flexible working arrangements, and were open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the strategic direction and roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital Ones recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Mechanical Engineer Certain Advantage is hiring for a Senior Mechanical Engineer based in the Derby area. This role is on a permanent basis and is site-based. The Company We’re working with an engineering company specialising in managing complex infrastructure projects, with a strong focus on nuclear energy, renewable energy, and digital transformation solutions. Does this sound like your next career move? If you’re ambitious to grow, this may be your next role? The Role: This role is for a Senior Mechanical Engineer—someone ambitious and ready to make an impact. You’ll be results-oriented and driven to succeed. You’ll be leading a small, experienced, and collaborative team, and be responsible for: Leading the development of a fluid system Process Flow Diagrams, Piping and Instrumentation Diagrams, Layout Drawings, Component Sizing Calculations, Component and Equipment Datasheets and Specifications, and other concept or detailed design-related documents Systems Engineering, Integration of system design into the wider power plant Act as technical support and point of contact for interfaces and stakeholders The Individual We’re looking for people who can show: Nuclear sector background or other highly regulated industries such as thermal power generation, oil and gas and process sectors. Fluid system design development. FEED through to detailed design and EPC delivery. Development of procurement specifications and working with equipment suppliers. Appreciation and application of ASME, European and UK codes and standards. Systems Engineering Educational background to a Bachelor’s degree or Higher National Diploma in an engineering discipline & CEng in a relevant discipline or working towards Professional Registration. Eligibility for a high level of security clearanceThe Benefits: Competitive salary package Training and Development Career progressionDoes this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Candidate Opportunity Brief Position: Group Client Relationship Executive Reporting to: Group Sales & Commercial Director Overview: The Group Client Relationship Executive will play a pivotal role in helping Ford & Stanley Talent Services Group (Ford & Stanley) to build and maintain very effective relationships with its customers. This will be achieved by liaising between key contacts within client companies and internal heads of service delivery, to ensure the expectations of the customers are always managed, and that Ford & Stanley’s sales promise is the customer reality. Working within the Group Sales & Client Development Team, the Client Relationship Executive will also play a pivotal role helping the company develop and expand the service line provision within newly acquired and long-standing client relationships. They will be tasked with raising awareness of Ford & Stanley’s suite of Group services and ultimately ensuring that when the customer has a business need within the Group’s areas of expertise, Ford & Stanley services are front of mind. The Opportunity: Ford & Stanley has steadily built a strong market reputation for delivering innovative, high quality talent services over a fifteen-year period. Those services comprise recruitment from shop floor to boardroom, leadership development, performance coaching and mental fitness support. With a current turnover of £25million and a long-established team of circa 60 people, the company is embarking upon an ambitious growth strategy by expanding market share and extending its influence in its fledgling sectors. The essence of the opportunity for anyone considering this role is to help the company turn its ambitions into reality and to realise your own career aspirations as a result. In addition to what will be a highly fulfilling role, your potential career paths include key account management, international relationship development and accounts team leadership. About Ford & Stanley Group Ford & Stanley Talent Services Group comprises specialist teams covering talent acquisition from Shopfloor to Boardroom, and wider Talent Solutions comprising Leadership Development, Performance Coaching & Mental Fitness Support amongst other talent-related services. The Ford & Stanley client base comprises over 150 employers from Start-up & SME through to large corporate organisations across 6 specialist sectors spanning the UK, Europe and North Americas. A large percentage of current business is carried out within the rail sector where the company is recognised as a key player. Group growth will be realised by growing the company’s sphere of influence in fledgling sectors, whilst increasing market share within the rail sector which still has significant growth headroom. With Head Offices based in Pride Park, Derby UK – Ford & Stanley is privately owned, has c60 employees, £25million turnover, has averaged 18% annual growth since inception, and to date been awarded 6 major multi-year contracted recruitment partnership agreements with UK and international organisations. Team loyalty is consistently high with average length of service of the current team at recruiter level being 3.2 years, in support functions it is 3.1 years, 6.5 years at middle management level and 13.3 years at director level. Our team culture is inclusive and highly supportive, and our Mission of helping to create 10million Better Workdays is very much central to how the business operates. We are environmentally active and run our own conservation meadow as part of this. For a deeper insight into our culture, mission and values please visit our Join us page. You may also want to see some of the great work our teams have been doing for the environment here. The Role: Group Client Relationship Executive is a newly established role that sits within the Group Sales & Client Development Team. The team works hand in hand with leaders of each business area to ensure the Group strategies for a) maximising commercial returns whilst b) protecting market reputation are realised. Whilst business area leaders are naturally focussed on managing the performance of their own specific business areas, the Group function has a holistic approach across all services to ensure all are equally represented within each client company. This will entail developing a clear understanding of each Ford & Stanley service line, their unique features, and specific benefits to employers. From there building client awareness, creating understanding and establishing which service line(s) are relevant and of interest. From the inception of all new client relationships, the role takes responsibility for ensuring a clearly defined Service Level Agreement (SLA) is established from the outset. For legacy clients, as the person in this role you will be responsible for revisiting any existing SLAs and helping to iron-out any historical service deltas if required to re-establish service provision. You will conduct Company Discoveries and thereon act as the conduit to internal recruitment teams gaining a full understand regarding your client’s organisations, why people like working there, and their unique selling points to the candidate market. The person in this role will use their considerable interpersonal skills to create mutual understanding of what both parties need from the other to ensure the relationship is successful; liaising between the employer and the service delivery teams to resolve any misunderstandings or deltas. Your first 12 months: Gain an understanding of all 4 business areas and develop the ability to confidently articulate the value and service of each in a concise manner. Get to know each of your new colleagues and build rapport Become fully conversant with company systems and processes, with particular focus on Bluesheet / Goldsheet customer relationship methodology and Company Discovery. Meet each of your new clients, get to know and understand them, establish professional rapport, and learn about their organisations Working alongside service delivery team colleagues, fulfilling your role in executing the Group strategy for each client under your remit, adopting strategic client development planning methodology. Become the person of trust both internally and externally to skilfully ensure that service delivery runs smoothly, that deltas are painlessly resolved, the commercial opportunities are realised and the NPS ratings remain high by managing expectations. Key deliverables within the first 12 months include: Demonstratable examples of expanding Ford & Stanleys client base under your remit. This will be measured on increasing spend, opportunities brought into the business have increased from previous year. This will involve the quality of the opportunities onboarded and level commitment from clients. Essentially ensuring a high vacancy onboarded to conversion rate. Perceived as someone who is proactive, a problem solver, easily accessible of whom both the business and clients/hiring managers can rely on. Become the best in the business of articulating the groups offering and ability to develop / train others in the art of. Essential Hard Skills (Skills & Experience) Demonstratable experience of successfully growing and expanding relationship and commercial opportunities across a portfolio of clients. A B2B background developing relationships in consultancy services or solutions environment Candidates to be within a commutable distance of our Derby HQ, driving licences and car. (The position comes with a car allowance not car) Represented their organisation well at trade shows, networking events with demonstrable ROI Degree educated. Essential Soft Skills (Attributes & Behaviours) An engaging, passionate, confident individual able to build rapport within warm and cold relationships An articulate, confident communicator both internally and externally. Proactive, hungry and energetic personality. Problem Solver, decisive with no task too big no task too small mindset. High drive, self-motivation and desire to have their name synonymous with the ability to deliver high-level commercial and relationship results. Exceptional negotiator demonstrating high levels of emotional intelligence. Working Arrangements & Location: We have a Proudly In Office policy which has been pivotal to our exponential growth and success. Ford & Stanley operates as a business ‘eco-system’, with each team member symbiotically supporting and relying on the other for their experience, learning opportunities, in-the-moment knowledge sharing and motivation when we need a lift. We are flexible with team members when they need us to be, meaning ad-hoc home working days are fully supported, but as an exception. We are in office when our colleagues and customers need us to be – which is business hours, 5 days a week. This is crucial to our collective ambitions. Our core business hours are 8:30am – 5:30pm Monday to Thursday with a 4:30pm finish on a Friday. The contracted place of work for this position is Ford & Stanley Head Offices on Pride Park, Derby. Interview Process: Initial discussion with Group Sales & Commercial Director. Introductory, informal conversation. 1st Stage Interview. Introductory discussion with the Group Chairman - an open conversation about the organisation, its values and culture. Followed by a formal interview with Group Sales & Commercial Director to delve into the details of the role. Open Q&A. Office tour, meet some relevant people for casual, open conversation. SoundingBoard – confidential discussion with external coach regarding the role and whether it might or may not meet with your Better Workdays aspirations. Final Stage. Face to face with the Group Commercial Director and two potential future colleagues, this will include a 3 slide presentation:- A. Why do you want to work for Ford & Stanley Talent Services Group B. Why would we be glad you joined the team C. How you would approach your first one hundred days with the company. Salary Banding: Low £40k Mid £45k Top £50k Package Uncapped Commission Scheme Pension: 4% employer / 5% employee (Opt in and out option) Holidays: 25 + 8 bank holidays Extended Christmas break & company shutdown Sell Holidays (Max 5) Life Assurance: 4 x Annual Salary Health Shield: Free Dental, Eyecare, Discount Gym, Massages etc Private medical care (3 years + service) 24/7 Confidential Mental Fitness & Performance Coach Access Fully expensed half year company away day Fully expensed iPhone Laptop + seamless connectivity to company infrastructure anywhere in the world Sickness: After probation – 10 days at full pay 10 days half pay Benefits: World Class Rated Leadership Training Clear progression route with structured quarterly PDRs and individual development plans (IDP’s) built around your strengths Monthly / Quarterly team social budget Annual Christmas Party Company Team building Events Fully stocked Beer & Prosecco fridges High-quality privately-owned offices Free parking Free Tea & Coffee Opportunities to volunteer at our privately owned Conservation Meadow where we plant trees for every placement ‘The first 7’ (years) company recognition experience (up to £1,500 on lifetime experience day of your choosing) £500 internal referral scheme. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy. Services advertised by Ford & Stanley Executive Search are that of an executive search and talent advisory business

Technical Manager- Fire and Gas Systems SME Certain Advantage is hiring for a Technical Manager- Fire and Gas Systems SME based in the Derby area. This role is on a contract basis and is mostly remote. The Company We’re working with an engineering company specialising in solving complex engineering challenges across industries—from aerospace and automotive to healthcare and semiconductors. Does this sound like your next career move? If you’re ambitious to grow, this may be your next role? The Role: This role is for a Technical Manager- Fire and Gas Systems SME—someone ambitious and ready to make an impact. You’ll be results-oriented and driven to succeed. You’ll be leading a small, experienced, and collaborative team, and be responsible for: Requirements validation and specification. Conduct any Risks & Hazards assessment to support design and specifications. Support technical specification and selection of sensors and systems for gaseous fuel detection, oil mist detection and fire detection across. Ensure designs comply with applicable international and regional safety standards and codes (e.g., NFPA, IEC, ISO, ATEX). Oversee installation and commissioning of safety systems. Develop and execute test protocols to validate system performance and compliance.The Individual We’re looking for people who can show: Educational background to a Bachelor’s or Master’s. degree in Engineering (Mechanical, Chemical, Instrumentation, others) Expertise in safety systems for gas turbine power plants. Knowledge of gas detection technologies (e.g., infrared, catalytic bead, electrochemical sensors). Strong background in fire detection and suppression systems (e.g., CO₂, FM-200, NOVEC 1230, water mist). In-depth knowledge of safety codes and standards applicable to fuel systems and turbine environments. System testing and validation. Supplier vetting and engagement for safety system components.The Benefits: Salary of up to 80 000 per annum Mostly remote - travel once per month/quarter Training and Development Career progressionDoes this sound like your next career move? Apply today. Working with Certain AdvantageWe go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Senior Buyer (Engineering / Manufacturing) £45,000 - £48,000 + Development + Potential for Progression + 33 Days Holiday + Health & Wellbeing Benefits Derby Certain Advantage is hiring for a Senior Buyer, based near Derby. This role is on a permanent basis and is fully site-based. Are you a Buyer, with experience working in an engineering / manufacturing environment, looking to step into a key role, which has arisen due to ongoing growth, with a high degree of autonomy? Do you have a strong background in procurement, looking to step into a dynamic role, where you’ll play a key role in driving cost savings, improving supplier performance, and supporting critical operational delivery within a fast-paced, project-led environment? This is an excellent opportunity to join a well-established, rapidly growing manufacturing business, where you’ll play a critical role in coordinating production activities, supporting teams on the ground, and driving operational standards. The Company: We are working with a well-established rail engineering business based in Derby, supporting rolling stock modification, refurbishment, and maintenance programmes across the UK. The business is continuing to grow, with a strong pipeline of work and a focus on operational excellence. The Role: This role is for a Senior Buyer, reporting to the Purchasing Manager, with responsibility for sourcing and managing materials and services across engineering and manufacturing categories. You will play a key role in ensuring materials are delivered on time and in full, while driving cost efficiencies and building strong supplier relationships. Day to Day: Procure direct and indirect materials and services, with a focus on engineering and manufacturing categories Engage early with internal stakeholders and suppliers to ensure optimal sourcing decisions Lead supplier negotiations and develop cost-saving strategies Build and manage long-term supplier relationships, improving performance and reliability Ensure materials are delivered on time and in full to meet operational and project requirements Work closely with engineering, production, and quality teams to resolve material issues Manage inventory levels, reduce obsolete stock, and define safety stock strategies Deliver against key KPIs including cost, quality, service, and cash Manage and reduce invoice queries Support wider business projects and ad hoc procurement activities as requiredThe Individual: Extensive procurement experience within a manufacturing or engineering environment Proven track record of negotiating and delivering cost savings Experience managing key supplier relationships Strong understanding of MRP/ERP systems and inventory management Excellent communication skills and ability to build internal relationships Able to work under pressure and solve problems proactivelyQualifications: Degree qualified (or equivalent experience) CIPS Level 3 or 4 Full UK driving licenceBenefits: Employee Electric Car Scheme Cycle to Work Scheme Annual Salary Reviews & Pension Contributions Monthly Rewards & Recognition Long Service Awards & Gift Vouchers 33 Days Holiday (increasing with service) Company Socials Career Development & Sponsored Training Free Eye Tests & Specsavers Vouchers Holiday Trading Scheme Employee Discount Platform (Retail, Gyms, Tech, Travel) Employee Assistance ProgrammeDoes this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you are hunting for a role where you can make an impact and grow your career, we will work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, HR, Business Support, IT and Engineering. If this job is not for you, head to (url removed) and register for job alerts and career guidance tips

Mechanical Project Engineer (Rail) £55,000 - £60,000 + 33 Days Holiday + Career Development + Company Benefits + Potential for 1 Day WFH Derby Certain Advantage is hiring for a Mechanical Project Engineer based in Derby. This role is on a permanent basis and is primarily site-based, with some flexibility and client travel. Are you a Mechanical Project Engineer with rolling stock experience, looking to take ownership of high-profile rail projects from concept through to delivery? Do you want to join a rapidly growing rail services business, where you’ll lead technically challenging modification and refurbishment programmes, while managing a small design team and working closely with customers? This is an excellent opportunity to play a key role in a business with a strong pipeline of work, where you’ll have real autonomy, client exposure, and the chance to influence engineering strategy. The Company: We are working with a growing rail engineering services provider based in Derby, supporting passenger and freight operators across the UK. With an expanding pipeline of rolling stock modification and refurbishment programmes, the business is investing in its engineering capability and team. The Role: This role is for a Mechanical Project Engineer with rolling stock experience, leading projects across passenger and freight fleets. You will take ownership of technical delivery, manage a small team of design engineers, and act as a key interface between customers, stakeholders, and internal teams. Day to Day: Lead rolling stock modification and refurbishment projects across passenger and freight fleets Manage and support a small team of design engineers Collaborate with customers, contractors, and internal teams to deliver technical solutions Influence design strategy and contribute to technical decision-making Support First in Class installations and fleet-wide deployment programmes Resolve design and engineering challenges during installation and delivery phases Ensure all engineering documentation meets compliance and industry standards Engage with clients and stakeholders, maintaining strong working relationships Contribute to continuous improvement across engineering processes and deliveryThe Individual: Background in rolling stock engineering (mechanical, electrical, or interiors) Experience delivering engineering projects and managing design teams Proficient in 2D/3D CAD Strong understanding of engineering change, documentation, and compliance Degree in Mechanical or Electrical Engineering (HND considered with experience) Commercially aware and confident in customer-facing environmentsBenefits: Flexible Working - 1 Day WFH a week & Flexitime Employee Electric Car Scheme Cycle to Work Scheme Annual Salary Reviews & Pension Contributions Monthly Rewards & Recognition Long Service Awards & Gift Vouchers 33 Days Holiday (increasing with service) Company Socials Career Development & Sponsored Training Free Eye Tests & Specs Vouchers Free On-site Parking Holiday Trading Scheme Employee Discount Platform (Retail, Gyms, Tech, Travel) Employee Assistance ProgrammeDoes this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you are hunting for a role where you can make an impact and grow your career, we will work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, HR, Business Support, IT and Engineering. If this job is not for you, head to (url removed) and register for job alerts and career guidance tips

SENIOR SOUS CHEF Pay Breakdown: Hourly Rate £13.71-£15.21ph (£32,169.54-£35,689.18pa) Est Hourly Gratuities £0.95ph (£2,223.00pa) Guaranteed 45-hour Contract Hourly Paid Overtime Discounted Food On-site Parking Job Summary Assist the head chef in the smooth running of the kitchen and be committed to providing the highest standards of food preparation, cooking, service and staff management ensuring that all company policies and procedures are adhered to. Essential Requirements Proof of right to work in the UK Have a UK bank account in your name Able to converse in English Have a fixed place of residence and live within a reasonable travelling distance of the outlet Preferred Qualifications & Experience 2 years sous chef experience Computer literacy skills Core Responsibilities Food Service Maintain product knowledge and ensure that all food and associated products are served quickly, efficiently and presented to the Distinctive Inns standard as described in the food specifications Prep & Setup Take full responsibility for the setup and effective operating of your section. Complete prep on time, every day and ensure full availability of all menu items Deliveries Assist in all processes relating to deliveries including checking in the orders, storage and stock rotation Clean As You Go Ensure all kitchen and back of house areas are hygienic and cleaned to the highest standard, at all times Additional Responsibilities Staff Management Maintain a high standard of staff management and be accountable for ensuring all kitchen employees are performing their responsibilities to the highest standard. Lead by example, motivate and ensure staffing levels are in line with targets, and in relation to sales performance Staff Training Identify and monitor training needs, take an active role in developing people and the training of all kitchen employees ensuring they prepare and serve food to the Distinctive Inns standard and conduct performance reviews Stock Management Manage all stock management systems in conjunction with the head chef including ordering, checking, counting, storage, rotation, loss investigation with all stock wastage and/or transfers clearly recorded. Attend any scheduled food stock checks as and when required Ordering Complete product-ordering on time, every time; ensure full availability of all food and non-consumable items. Finance Manage all aspects of finance in the kitchen including sales, gross profit, stock control, disposable catering supplies and controllable expenses Customer Complaints Deal with customer complaints swiftly in a professional manner, follow the customer complaints procedure to resolve all issues Office Administration Complete office administration for your department and ensure the kitchen team complies with the company standard including the correct and proper use of keys, paperwork and delivery notes KPI Targets Be accountable for the results achieved in the pub for the hard and soft KPIs including net profit, wages, stock, turnover, sales, audits, mystery visits and feedback Emergency Cover Be available for emergency cover ensuring the pub is fully staffed in all areas, with a member of management present on all shifts Kitchen Diary Complete all daily, weekly and monthly checks (Fire Safety, Health & Safety, Operational & Compliance) to the required standard Sales Opportunities Maximise all sales opportunities in the business, including quality of food cooking, preparation, service and availability Financial Forecasting Plan the kitchen rotas weekly with the head chef and general manager, in line with budgeted targets, taking the necessary daily action to reduce/increase hours, in line with sales Kitchen Operation Take full responsibility for the set-up and effective operation of the kitchen, within company policy, at all times Team Meetings & Communication Manage the timely distribution and briefing-in of all company communications through regular meetings and act as the first point of contact for identifying and resolving kitchen team queries and problems, ensuring your team are well trained, knowledgeable and motivated Recruitment Identify recruitment needs and take an active role in search and selection activities and the appointment of staff, in line with the company recruitment policy, ensuring that all paperwork is certified, copied and completed, in line with Home office and company guidelines Work Section Work in all sections of the kitchen to ensure that best practice is maintained by the team and that any areas requiring improvement are identified promptly Our Vision Distinctive Inns will be the leading independently owned pub company in the East Midlands by consistently providing our customers with an uncompromised approach to delivering the highest quality in food & drink in exceptionally stylish interiors combining comfort and atmosphere with outstanding service to create a brand which offers a memorable drinking & dining experience. Training & Development Distinctive Inns is an independent pub company in constant growth with a proven track record of promoting from within. We pride ourselves on the development of every individual, in every team, and we will provide you access to a wide variety training courses with nationally recognised accreditations and qualifications. Working Environment & Company Ethos We are an innovative forward-thinking company, and we use some of the most cutting-edge technologies in the industry to help us to succeed. Whether it is reservation management, rostering, health & safety compliance, or procurement we have partnered with some incredible companies all which make the business run smoothly. We believe communication is key and that every department must work in harmony to be successful. You will receive regular pay reviews which run in conjunction with performance appraisals, which will give you the opportunity to move into a more senior role as soon as you are ready. Our Mission To give our customers the best drinking & dining experience possible through consistently providing exceptional Food, Drink, Service, Surroundings and Value. TPBN1_UKCT

Senior Design Engineer Certain Advantage is hiring for a Senior Design Engineer based in the Derby area. This role is on a permanent or contract basis and is site-based. The Company We’re working with an engineering company specialising in managing complex infrastructure projects, with a strong focus on nuclear energy, renewable energy, and digital transformation solutions. Does this sound like your next career move? If you’re ambitious to grow, this may be your next role? The Role: This role is for a Senior Design Engineer—someone ambitious and ready to make an impact. You’ll be results-oriented and driven to succeed. You’ll be leading a small, experienced, and collaborative team, and be responsible for: Design new engineering components and assemblies Produce models and drawings of components and assemblies using CAD systems Research new product ideas and methods Improve existing products and processes Alter and modify the design Present concept and final designs to customerThe Individual We’re looking for people who can show: Nuclear sector background or other highly regulated industry sectors. High degree of knowledge around Design for Manufacture Familiarity with 3D CAD systems (Siemens NX or similar) for model creation and drawing creation Familiarity with PLM systems (Teamcentre or similar) Professional qualification in an engineering-related field SC Clearance or capable of achieving it.The Benefits: Competitive salary package/hourly rate Training and Development Career progressionDoes this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Head of Apprenticeships & Training - Electrical. Full ownership of an Electrical Training division with strong foundations. Opportunity to influence across a wider group of training brands.

Find Recruitment Group LTD is seeking a Head of Apprenticeships & Training for the Electrical division. This role offers the chance to drive growth and full ownership of the training function, with a focus on scaling the division and increasing revenue. The position comes with a competitive salary o

An Outstanding Secondary school located in the borough of Haringey are seeking a Maths Teacher + Head of Maths to join their team in September 2026. Please read on to see the full details of this Maths Teacher + Head of Maths position:. Maths Teacher + Head of Maths - Haringey - September 2026.

Head of Apprenticeships & Training - Electrical. Lead an established training centre and support the launch of new sites. Full ownership of an Electrical Training division with strong foundations.

This full-time role involves managing and delivering high-quality training in various water sports, mentoring staff and volunteers, and promoting activity programmes. Benefits include hybrid working options, generous holidays, and professional development opportunities.

Combines leadership, curriculum development, and hands on teaching, drawing on experience as Head of English and senior leader. Developing the next generation of teachers. Leads and develops teacher training provision across Norfolk, supporting trainees to gain qualified teacher status.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme. The Ministry of Justice is committed to staff development and offers

Head of Apprenticeships & Training - Electrical. Established training centre with expectation of being on site c2 days a week (Yorkshire). Lead an established training centre and support the launch of new sites.

About the role: The Head of Operational Processing and Training will own the design, governance, and continuous improvement of operational processes in the UK and lead operational training to drive consistency, compliance, and performance. Want to be part of a UK hub, in a global business that is sc