HR Coordinator
hace 9 días
Thetford
Position Title: HR Coordinator \n Reports to: Group HR Manager \n \n Position Summary \n Working closely with the HR Advisors and wider People Services team, the HR Coordinator will provide support across the full employee lifecycle, with a particular focus on Employee Relations administration, case management, HR compliance, HR systems and people administration. \n The role will play a key part in supporting managers and employees with people-related matters, ensuring a professional, timely and customer-focused HR service whilst providing an excellent opportunity to develop a career within Human Resources. \n This role is designed to provide significant exposure to: \n\n • Employee Relations case management\n, • Workplace investigations\n, • Employment law and HR best practice\n, • Absence and performance management\n, • HR systems and people analytics\n, • The full employee lifecycle\n\n The position provides a clear development pathway towards an HR Advisor role, supported by hands-on exposure to multiple, complex Employee Relations matters, and operational HR responsibilities. \n \n Employee Relations \n\n • Act as a first point of contact for HR and Employee Relations queries from managers and employees.\n, • Respond to queries relating to absence, sickness, disciplinary, grievance, appeals and other people matters.\n, • Provide guidance on straightforward HR and Employee Relations matters within agreed procedures.\n, • Support managers by signposting policies, guidance and employee relations processes.\n, • Monitor active Employee Relations cases, ensuring key actions, review dates and deadlines are managed effectively.\n, • Prepare employee relations documentation including invitations, outcome letters, meeting packs and supporting correspondence.\n, • Coordinate Employee Relations meetings including investigations, welfare meetings, disciplinary hearings, grievances and appeals.\n, • Monitor Employee Relations trends and employee concerns, identifying themes and escalating potential risks appropriately.\n, • Maintain accurate and confidential employee records, HR documentation and Employee Relations case files.\n, • Support HR Advisors with escalated cases across the Group.\n\n HR Administration \n\n • Support right-to-work checks and ensure compliance records are accurately maintained.\n, • Prepare contracts of employment, contractual amendments and employment-related correspondence.\n, • Process employee lifecycle changes including promotions, salary reviews, transfers and changes to working arrangements.\n, • Support employee engagement, wellbeing and retention initiatives.\n, • Ensure all employees receive a professional and consistent HR experience.\n, • Support the People Services department and wider central functions with ad hoc administrative and project work as required.\n\n \n Person Specification \n\n • Previous experience within an HR Administrator, HR Assistant, People Services or HR support position.\n, • Experience supporting Employee Relations cases.\n, • Understanding of HR processes and Employee Relations principles.\n, • Experience maintaining records and centralised systems.\n, • Experience within healthcare, recruitment or similar service-led sectors.\n, • Professional, approachable and people-focused.\n, • Ability to maintain confidentiality and exercise discretion.\n, • Ability to manage multiple priorities and deadlines.\n, • Ability to work effectively on both an independent and collaborative basis.\n, • Ability to communicate effectively both verbally and in writing with stakeholders at all levels.\n\n \n \n \n \n \n
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