Are you a business? Hire interaction candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
We leverage deep technical expertise, Agile methodologies and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. We deliver custom solutions that meet ...
Regular interaction with the board of directors. * Market leader in terms of software innovation. * Remote/hybrid working models are available. * Excellent benefits and pension scheme, as well as ...
Job Description Based out of our offices in Billingham, the Senior Electrical Engineer will plan and organise all electrical technical functions specific to the project, coordinate interaction ...
Experience of providing future insights into any potential opportunities/risks through interaction with the business * Experience of supporting monthly reporting production, validation and reviews
You will be customer focused with a high level of interaction with employees and supporting our shared service team with HRIS administration in Success Factors. Your key responsibilities will be
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Every interaction will deliver a brilliant, personal service. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're ...
... development both on products and the electrical mechanical certificates · A 4 day structured ... Finance & IT, Technical & Engineering, Industrial, Commercial and Hospitality. We offer both ...
Due to expansion at our established supermarket client Interaction Recruitment require numerous HGV Class 1 drivers for on-going work in the Washington area. ...
Our established food production client with a national presence are seeking an experienced Finance Manager for their base in Hull.The role is available immediately for the right candidate....
Are you looking for a new Career in paint spraying and have experience working in a joinert enviroment? If so I may be able to help!Do you live locally to Letchworth?Are you looking for a new challenge?Can you commit to Monday to Friday 08:00-16:30?If you have answered yes to all of the above, th...
Join Our Team as a Multi Skilled Maintenance Technician (Electrical Bias)Salary Range: £35,000 - £38,000 per annumBenefits:25 days holidayPension schemeHours of Work:39 hours per weekMonday to Thursday: 0730am to 1630pmFriday: 0730am to 1230pm ( Must be flexible )The Role: Are you ready to be an ...
Interaction Recruitment are looking for a van driver with a CSCS card to join one of our clients based in Bardon, Coalville. ...
If you are interested then please apply below or contact Jessica Lindsell @ Interaction Recruitment. ...
Are you looking for a new Career in paint spraying and have experience working in a joinert enviroment? .Do you live locally to Letchworth?.Are you looking for a new challenge?.Can you commit to Monday to Friday 08:00-16:30?.If you have answered yes to all of the above, then please don't hesitate...
If you are interested in the above, please apply below or contact Jessica Lindsell @ Interaction Recruitment. ...
Our established food production client with a national presence are seeking an experienced Finance Manager for their base in Hull.The role is available immediately for the right candidate.Full ownership & responsibility of weekly and monthly management accounts with appropriate variance analysis ...
Together with our client, we are recruiting for 2 Chef De Partie to join a friendly team based in #Thetford.Purpose: To supervise the efficient running of the kitchen on a day to day basis To assist the Head Chef & Senior Catering Manager to evolve and develop the catering to a market leading pos...
Interaction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide. ...
My client based in Kimbolton are current recruiting for an Employee Benefits Coordinator with a Financial Services background to join their team on a full-time permanent basis.Offering some hybrid and flexible working for the right candidate and a salary of up to £28,000 depending on your experie...
Join Our Team as a Multi Skilled Maintenance Technician (Electrical Bias) .Salary Range: £35,000 - £38,000 per annum.Monday to Thursday: 0730am to 1630pm.Friday: 0730am to 1230pm (Must be flexible).The Role: Are you ready to be an integral part of our maintenance team? As a Multi Skilled Maintena...
About us We are a small team of ambitious, passionate, and committed people who have come together to make our shared purpose a reality – to help build better futures for the communities that need it most. Following the award of our full banking licence we are delighted to be adding to our team t...