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At Hologic, we are dedicated to enabling healthier lives everywhere, every day, by advancing women’s health through innovative gynecological solutions. Guided by The Science of Sure, we strive to provide clinicians with precise, reliable technologies that support minimally invasive management of abnormal uterine bleeding, fibroids and other benign gynecological conditions. Our Gynecological Surgical Solutions portfolio, including NovaSure endometrial ablation, MyoSure tissue removal systems and related hysteroscopic technologies, is designed to enhance clinical outcomes, reduce the need for more invasive procedures and improve quality of life for women around the world. Hologic is now looking for an International Scientific Affairs Manager focused on our Gynecological Surgical Solutions portfolio. In this role, you will act as a scientific and clinical expert for the product range, driving the generation, interpretation and communication of high-quality evidence to support safe, effective and evidence-based use of our technologies across international markets. As a key ambassador for Hologic, you will engage with international KOLs, support advisory boards and investigator-initiated research, and help position Hologic’s gynecological surgical solutions within clinical guidelines and standard of care, ultimately contributing to the advancement of women’s health worldwide. What To Expect • A strategically important, highly visible role at the interface of science, clinical practice and business for a market-leading women’s health company, • Close collaboration with international KOLs, professional societies and leading centres in gynecological surgery, • Responsibility for driving and supporting evidence generation activities, including clinical studies, real-world data initiatives and health-economic projects, • Involvement in the development and delivery of impactful medical education programs, symposia and training for healthcare professionals, • A dynamic, international environment with frequent cross-functional interaction and the opportunity to influence global and regional strategy for the GSS portfolio, • Regular travel, approximately 40%, to attend scientific congresses, educational events, internal meetings and site visits across Europe and beyond What We Expect • Proven experience in Scientific or Medical Affairs within the medical device industry, ideally with a focus on surgical devices, • Experience in gynaecology or women’s health is highly desirable, • Demonstrated experience working across multiple countries or regions, with an understanding of how clinical practice, regulation and reimbursement differ between markets, • Ability to engage confidently and credibly with healthcare professionals, KOLs and payer-facing stakeholders on scientific, clinical and health-economic topics, • Strong analytical skills to interpret data and develop clear, balanced scientific narratives that support both clinical practice and Market Access needs, • A structured, organised approach to managing multiple projects and deadlines across markets, • Effective collaboration with colleagues from Medical Affairs, Clinical, Marketing, Regulatory, Commercial and Market Access teams Why Hologic? • You will contribute to a clear, meaningful purpose: improving women’s health through better gynaecological care and broader access to minimally invasive solutions, • You will work with innovative, procedure-focused technologies supported by a strong and growing clinical and health-economic evidence base, • You will join a company that places science, data, value demonstration and clinical partnership at the centre of its strategy, • You will be part of a collaborative culture that values initiative, openness and continuous learning Salary: UK £64,000-£95,000, Belgium €75,000-€125,000, Spain €54,000-€100,000, France €70,000-€120,000, Germany €83,000-€145,000, Italy €60,000-€120,000 gross per year. The final offer will depend on experience, skills, and alignment with internal pay structures. In addition, we offer a comprehensive benefits package including pension and insurances. Apply today! #LI-AB1 #LI-Remote

I am working with a large, vibrant primary school in South Manchester that has multiple vacancies for SEN Teaching Assistants to join their team and support pupils across Early Years, Key Stage 1 & Key Stage 2. This is your chance to make a real difference in the early stages of a child's education - and to do it in a school that genuinely values its staff.What you'll be doing \n\n • Supporting learning by working closely with class teachers to deliver high-quality teaching and learning\n, • Providing targeted SEN support for individuals and small groups\n, • Creating an inclusive environment where every child feels safe, supported and ready to learn\n, • Developing communication and social skills through positive interaction and encouragement\n, • Contributing to assessments and monitoring pupil progress\n, • Promoting positive behaviour and upholding the school's values and ethos\n\n Who we're looking for \n\n • Experience of working with children - ideally of a primary age range or in an SEN setting\n, • A caring, patient approach and a genuine passion for supporting children\n, • Strong communication and teamwork\n, • Proactive and flexible with the confidence to use your initiative.\n, • Committed to inclusion and safeguarding with high expectations for all pupils\n\n What the school offers \n\n • A friendly, supportive staff team who work collaboratively\n, • Happy, enthusiastic children who love to learn\n, • Strong commitment to wellbeing and professional development\n, • Opportunities to grow within a nurturing, forward-thinking environment\n\n Ready to make a difference?If you're excited by the idea of helping children thrive and want to be part of a school where your work truly matters, I would love to hear from you.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Additional Needs Assistant - SEN Primary School | Oldham | September Start\n Location: OldhamRole: Additional Needs Assistant (SEN)Start Date: September 2026Hours: Full-Time, Monday - Friday \n Are you passionate about helping children with additional needs thrive? Do you have the patience, resilience, and enthusiasm to make a genuine difference every day? \n Teaching Personnel is working closely with a welcoming and nurturing SEN Primary School in Oldham that is looking to appoint a dedicated Additional Needs Assistant to join their team from September. \n This is a fantastic opportunity for someone who wants to build a rewarding career in education and support children who require additional help to reach their full potential. The Role\n As an Additional Needs Assistant, you'll work closely with pupils who have a range of additional needs, including: \n\n • Autism (ASC)\n, • ADHD\n, • Speech and Language Needs\n, • Social, Emotional and Mental Health (SEMH) needs\n, • Learning difficulties and developmental delays\n, • Sensory and communication needs\n\n No two days are the same. You'll play a vital role in helping pupils feel safe, supported, and engaged in their learning. What You'll Be Doing\n\n • Providing 1:1 and small group support\n, • Supporting pupils both inside and outside the classroom\n, • Using creative and engaging strategies to encourage learning and development\n, • Assisting with emotional regulation and promoting positive behaviours\n, • Supporting communication and social interaction skills\n, • Working collaboratively with teachers, therapists, and families to ensure every child receives the support they need\n, • Creating a positive, inclusive, and nurturing learning environment\n We're Looking For Someone Who:\n\n, • Has experience supporting children or young people with additional needs, either in schools or transferable settings\n, • Is calm, patient and resilient\n, • Builds positive relationships with children and colleagues\n, • Has excellent communication and teamwork skills\n, • Is passionate about making a long-term impact on children's lives\n, • Can adapt their approach to meet individual needs\nTransferable Experience We Welcome:\n\n, • Teaching Assistant or Learning Support Assistant experience\n, • Care work or support worker backgrounds\n, • Youth work or mentoring experience\n, • Nursery or childcare experience\n, • Residential care experience\n, • Sports coaching\n, • Psychology graduates\n, • Volunteering with children or vulnerable individuals\n, • Personal experience supporting family members with additional needs\n\n If you're looking for a rewarding role where you can genuinely change children's lives and be part of an incredible school community, we'd love to hear from you. \n When applying through Teaching Personnel, an enhanced DBS on the update service is a required document. If you do not have one already, you will be asked to apply for one through Teaching Personnel before you are able to start in a position. \n Any applicants that have been out of the UK for more than 3 months over the past 5

Indirect Tax Partner - Top-10 firm - location agnostic from any of their UK offices. \n Are you ready to lead in the dynamic world of indirect tax? Our Top-10 client are seeking an Indirect Tax Partner to join their team and steer their efforts towards excellence in identifying tax developments and ensuring compliance across various business sectors. Our client boasts a strong national and international network that spans small, medium, and large enterprises, FTSE 100 multi-nationals, urban estates, large property companies to name but a few, which will provide you with diverse opportunities for professional growth. \n As an industry leader, they offer a collaborative environment where innovation thrives, making a significant impact on their clients' tax strategies. If you're passionate about tax and eager to influence a wide range of businesses, this role offers the perfect platform to demonstrate your expertise. \n Benefits \n\n • Access to a robust network of national and international clientele across multiple sectors\n, • Opportunities to work with small, medium, and large businesses adapting to global tax developments\n, • Collaboration within a dynamic team focused on achieving tax compliance excellence\n, • Influential role in shaping the tax strategies for a diverse array of clients\n, • Opportunity for professional growth through enriching interaction with varied business environments\n\n What you will Do? \n\n • Lead the identification of indirect tax developments from internal and external sources\n, • Manage indirect tax compliance projects across small, medium, and large businesses\n, • Provide strategic guidance on the implications of indirect tax changes for clients\n, • Oversee the development and implementation of effective tax strategies for diverse clients\n, • Collaborate with international networks to enhance tax compliance and innovation\n\n Your Skills \n\n • Extensive knowledge of indirect tax regulations and compliance requirements\n, • Proven ability to lead and manage tax projects in complex business environments\n, • Strong analytical skills to interpret tax developments and impact assessments\n, • Excellent communication skills to convey complex tax strategies clearly to clients\n, • Ability to adapt and thrive in a fast-paced, global network of diverse clientele\n

We are working with a national law firm with a strong regional presence, known for combining high-quality legal expertise with a genuinely people-focused approach. \n They understand that every client situation is different, whether personal or commercial, and pride themselves on providing clear, practical support through all stages of life and business. The team itself is described as friendly, inclusive, and collaborative, with a real emphasis on working together to achieve strong outcomes for clients and the communities they support. \n They are also committed to flexible and modern working practices, supporting colleagues to work in a way that balances business needs, client service, and personal circumstances. \n Your Role\n \n This is an excellent opportunity for an ambitious Costs Draftsperson to join a growing national team. \n You will be involved in the preparation of Bills of Costs for Detailed and Provisional Assessment, as well as the litigation of bills through the court process. There may also be opportunities to attend advocacy hearings, subject to experience and agreement with senior fee earners. \n The role also involves regular client interaction, providing updates, taking instructions, and offering technical support to fee earners across the wider legal team. \n Ideally, you will have a minimum of 2 years’ experience in costs, either in-house or within an external costs supplier environment. \n About You\n\n • Experience in costs drafting (in-house or external provider)\n, • Strong interest in building a career within costs law\n, • Good understanding of legal procedures\n, • Ability to adapt to changing priorities and deadlines\n, • Strong communication skills and professional manner\n, • Comfortable engaging with internal and external stakeholders\n, • Able to work independently and as part of a wider team\n, • Desirable: ACL qualification or ILEX Part 1 (Year 1)\n, • Desirable: exposure to other legal departments or broader litigation experience\nBenefits\n\n, • 25 days holiday + BH (option to buy more)\n, • Generous pension scheme\n, • Hybrid working - 1 day per week in the office\n, • Health membership, including medical cashback\n\n

Are you an experienced practice accountant who enjoys building relationships with clients as much as producing great accounts?I am working with a modern, ambitious accountancy firm that is growing quickly and challenging the traditional way of delivering accountancy services. They are looking for a Senior Accountant or Client Manager in Manchester, paying £36,000 - £47,000 DOE.Rather than simply focusing on compliance, the business prides itself on becoming a trusted advisor to SMEs, helping business owners understand their finances, improve performance and plan for the future.If you're looking for a role that offers genuine client interaction, advisory work and clear career progression within a growing firm, this could be the opportunity you've been waiting for.Client Manager RoleAs a Senior Accountant, you'll manage your own portfolio of SME clients, becoming their trusted advisor while delivering high-quality accounting and tax services. You'll work closely with business owners, providing practical commercial advice while mentoring junior members of the team and supporting the firm's continued growth.Client Manager ResponsibilitiesManage a portfolio of SME clients, acting as their primary point of contact.Build long-term relationships through exceptional client service.Prepare and review year-end financial statements in accordance with UK accounting standards.Advise clients on: Corporation TaxPersonal TaxSalary vs Dividend planningTax planning opportunitiesCash flow managementReview journals, reconciliations and general ledger activity.Support month-end and year-end reporting.Ensure statutory compliance across client portfolios.Liaise with external auditors where required.Work with cloud accounting platforms including Xero, QuickBooks and Apron.Assist with budgeting, forecasting and financial planning.Identify opportunities to improve internal processes and client reporting.Mentor and develop junior members of the accounts team.Work alongside the Director on advisory projects and business planning.Client Manager attributesYou'll ideally have:ACCA qualified (or equivalent)At least five years' experience within an accountancy practiceStrong UK accounts and tax knowledgeExperience managing client relationshipsExcellent communication skills with the ability to explain financial information clearlyExperience using Xero (essential)A commercial, proactive and solutions-focused approachExcellent organisation and attention to detailWhy Apply?Hybrid workingCompetitive salary of £36,000 - £47,000Modern, forward-thinking accountancy firmGenuine client-facing advisory roleSupportive and collaborative cultureClear opportunities for progression as the business continues to growCasual dressCompany pensionReferral programmeRegular company eventsWork-from-home flexibilityIf you're looking to move away from a purely compliance-focused role and join a business where your advice genuinely makes a difference to clients, the APPLY NOW......TPBN1_UKTJ

Head of Category \n Bespoke & Commodity \n Location: Greater Manchester - Hybrid Working \n Excellent salary plus market leading benefits \n \n Due to continued growth our client, a FTSE100 market leading supplier to the retail industry now has several excellent opportunities within their Procurement team. \n \n They are currently seeking 2 Head of Categories – one with Bespoke and the other within Commodities. \n \n Based in Greater Manchester, this business offers: \n\n • Hybrid working\n, • Excellent benefits package including Car and bonus\n, • Collaborative and supportive culture\n, • Outstanding career progression opportunities\n\n \n The Head of Category is a member of the Procurement management team of our clients. Reporting into the Procurement and Sustainability Director, they support in strategy formulation and execution to deliver commercial improvement for the benefit of the business, the customers, teams and the wider group. \n \n As a member of the Procurement Team they role model behaviours, drive a collaborative, supportive working environment and enhance colleague interaction by developing a high performing, collaborative team whilst also driving culture and employee engagement. \n \n The Head of Category: Bespoke is accountable for the development, growth and commercial improvement of bespoke categories, supporting their team to adopt best practice whilst leading on a key category. They are expected to work collaboratively with the Head of Strategic Sourcing to leverage global sourcing opportunities within bespoke categories, developing growth in Exclusive Brands where appropriate. Working collaboratively with the Commercial Finance Manager to shape and development of central earnings pipeline, this role will work closely with the Divisional Sustainability Team and Technical Team to ensure that core categories develop in line with ethical sourcing and environmental requirements. \n \n Growth and Innovation are key themes within the categories. This role will be expected to develop a strong reputation of market leading expertise across the team. \n \n Key Accountabilities: \n \n\n • Lead the Category Team within the Procurement Team.\n, • Lead the strategic delivery of commercial improvement, including product cost reduction and improvements to working capital.\n, • Delivery against all customer savings targets including reduction in EPR or other associated piece of legislation with commercial consequence.\n, • Work collaboratively with subject matter expects to support change.\n, • Implementation of strategic sourcing initiatives.\n, • Ensure execution of the assigned strategic deliverables\n, • Assist in the creation of the departmental functional plan\n, • Delivery of all Leadership & Management activities\n, • Recruit, induct, train, and retain staff of the required number and calibre.\n, • Ensure all people management activities are appropriately actioned.\n, • Ensure all Line Managers within your function discharge their responsibilities to lead, motivate, support, train & develop a high functioning team.\n, • Continuously review team members against the identified and required performance criteria - addressing issues of attendance, performance and conduct concern through HR policies.\n, • Ensure all training requirements are met and regularly reviewed.\n\n \n Experience & Qualifications required: \n \n\n • Has managed, developed and coached direct reports.\n, • Previous experience of working in an FMCG supply chain environment, ideally with retail experience.\n, • Has developed & executed strategic & tactical procurement plans\n, • Has demonstrated leadership qualities & collaboration across functions\n, • Understands the impact of strong employee engagement and business culture\n, • Actively champions and role models the company values and behaviours\n, • Is highly organised & has effective time management skills & work ethic.\n, • Capacity to take in information & facts.\n, • Strong communication skills including equally strong listening skills\n, • Is able to conduct difficult conversations with employees when required and remain resilient and calm under pressure.\n, • Is able to delegate and values the input and opinions of team and colleagues\n, • Strong IT/Analytical skills\n, • Numerate, bright, enthusiastic, self-sufficient, self-starter, confident, analytical, inquisitive, ability to progress further in future.\n\n \n \n Apply online or for further information please contact one of our specialist consultants quoting reference number: NJR16788 \n

CUSTOMER EXPERIENCE ADVISOR \n\n • Rendall & Rittner • £Competitive • Head Office, Manchester • Full-time, Permanent\n\n \n ROLE OVERVIEW \n \n We’re looking for a Customer Experience Advisor to join our friendly, fast-paced team at Rendall & Rittner’s Head Office in Manchester. This is a role for someone who genuinely cares about people – someone who listens, thinks on their feet and takes pride in delivering a first-class experience, every time. \n \n You’ll be the first point of contact for our customers, handling enquiries by phone and email, resolving issues with empathy and efficiency, and playing a key part in shaping how our residents and clients feel about the service they receive. \n \n ROLE EXPECTATIONS \n This is a varied, customer-facing role that calls for strong communication, a calm and positive manner, and the ability to handle multiple priorities at once. \n \n You’ll be expected to take ownership of customer interactions from start to resolution, working collaboratively with colleagues across the business to make sure nothing falls through the cracks. \n \n You’ll need to be comfortable working on a rotational shift pattern between 8am and 8pm, Monday to Friday, with 1 in 4 Saturdays (with a weekday off in lieu), and be committed to delivering consistently high standards regardless of the channel or query type. \n \n WHAT SUCCESS LOOKS LIKE \n You’ll be successful in this role if: \n\n • Customers feel heard, supported and satisfied with every interaction\n, • Queries and complaints are resolved promptly and professionally\n, • You spot opportunities to improve the customer experience and share them with your team\n, • You contribute positively to team performance and the culture of the department\n\n \n HOW YOU’LL SPEND MOST OF YOUR TIME \n Most days, you’ll be: \n\n • Delivering outstanding customer service via phone and email, handling enquiries and resolving issues promptly\n, • Maintaining clear, empathetic communication – ensuring customers always feel heard and supported\n, • Thinking creatively to solve customer problems and prevent issues from escalating\n, • Collaborating with colleagues to deliver a seamless service experience\n, • Staying up to date on Rendall & Rittner’s services and using customer feedback to help improve the experience\n, • Participating in training sessions and continuously developing your skills\n\n \n WHO THIS ROLE IS FOR \n This role suits someone who: \n\n • Is passionate about delivering exceptional customer service and making a positive impact\n, • Has excellent communication skills – confident, clear and professional on the phone and in writing\n, • Is a natural problem solver who thinks quickly and stays calm under pressure\n, • Thrives in a team environment and enjoys sharing knowledge to achieve common goals\n, • Is driven to build lasting relationships and consistently improve customer satisfaction\n\n \n WHAT WE OFFER \n\n • Competitive salary and discretionary bonus\n, • 25 days’ holiday plus bank holidays\n, • Private medical insurance, life assurance and enhanced family leave\n, • Fully funded training and professional development\n, • Paid sabbaticals as a loyalty reward\n, • Pension scheme and employee assistance programme\n, • Discounts across travel, entertainment, dining, shopping, health and fitness\n\n \n ABOUT RENDALL & RITTNER \n Rendall & Rittner is one of the UK’s most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. \n \n We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. \n \n HOW WE HIRE \n\n • Initial conversation with our talent team\n, • Interview focused on experience, judgement and approach\n\n \n We aim to complete the process within two to three weeks and communicate clearly throughout. \n \n INTERESTED? \n Apply with your CV. To speak to our recruitment team directly, call and quote reference “Ref #LI-IG1”. You can also explore Rendall & Rittner on LinkedIn or visit our website for a full list of current openings. \n \n All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required

Cobalt is working with a well-established property business to recruit a Senior Administrator to support a small, high-performing portfolio. This is an office-based role, five days per week, offering strong exposure across property and facilities management. \n The organisation \n\n • A well-regarded property business with a collaborative team culture.\n, • A stable environment with a focus on service quality and long-term relationships.\n, • A small portfolio, allowing for greater ownership and visibility across operations.\n, • A professional working environment with close interaction across teams and stakeholders.\n\n The role / responsibilities \n\n • Provide administrative and operational support across property and facilities management teams.\n, • Maintain accurate property files, compliance records and internal systems.\n, • Support reporting, presentations and briefing materials for senior stakeholders.\n, • Act as a key point of contact for clients, tenants and contractors.\n, • Coordinate planned and reactive maintenance works to ensure timely delivery.\n, • Manage utility billing queries and resolve discrepancies with suppliers.\n, • Support credit control processes, including monitoring arrears and updating records.\n, • Produce ad hoc and monthly billing across managed properties.\n, • Provide diary management, meeting coordination and follow-up actions.\n, • Deliver reception and site cover as required across the portfolio.\n, • Support strategic projects through research and coordination.\n, • Assist with tenant engagement initiatives and community events.\n, • Contribute to marketing activity, including social media and website content.\n\n Skills and requirements \n\n • Working knowledge of property or facilities management environments.\n, • Strong administrative experience within a similar role.\n, • Confident managing multiple priorities across a small portfolio.\n, • Experience liaising with stakeholders, tenants and contractors.\n, • Working knowledge of billing, credit control or financial processes.\n, • Strong attention to detail when handling compliance and documentation.\n, • Competence using Microsoft Office and general systems.\n, • Ability to handle confidential information with discretion.\n

Customer Care Advisor | Manchester City Centre | £27,000 - £30,000 DOE \n Hours: Monday - Friday, 9am - 5pmHybrid Working - 2 days office based, 3 days from home We are currently recruiting on behalf of a fast-growing fashion brand for an experienced Customer Care Advisor to join their expanding team.This is an exciting opportunity to join a scaling e-commerce business where customer experience is at the forefront of everything they do. The successful candidate will play a key role in delivering a first-class service and maintaining excellent customer satisfaction and Trustpilot reviews. \n Customer Care Advisor Key Responsibilities: \n\n • \n Managing all customer email enquiries in a professional and timely manner \n • \n Handling refunds, returns and exchanges efficiently \n • \n Resolving customer complaints with empathy and a solution-focused approach \n • \n Responding to delivery and order tracking enquiries \n • \n Supporting customers throughout their full online purchasing journey \n • \n Maintaining and improving customer satisfaction and Trustpilot ratings \n • \n Liaising with internal teams and couriers to resolve customer issues quickly \n • \n Updating customer records accurately across internal systems \n • \n Identifying recurring customer issues and suggesting process improvements \n • \n Ensuring all SLAs and response time targets are consistently achieved \n • \n Providing a personalised and positive customer experience with every interaction \n • \n Supporting during peak trading periods and product launches \n\n Customer Care Advisor Skills Required: \n\n • \n Previous experience within a customer service role \n • \n Experience working within an e-commerce environment would be advantageous \n • \n Confident handling high volumes of customer enquiries \n • \n Excellent written communication skills and attention to detail \n • \n Experience using Shopify \n • \n Experience using Gorgias is highly desirable, although not essential \n • \n Strong problem-solving skills and the ability to remain calm under pressure \n • \n A proactive and positive attitude with a genuine passion for customer experience \n\n Customer Care Advisor Benefits: \n\n • \n Hybrid working - 3 days working from home \n • \n 20 days holiday + birthday off + bank holidays \n • \n NEST pension scheme \n • \n Volunteer days \n • \n Opportunity to join a growing brand with ambitious expansion plans \n • \n Supportive and collaborative team environment \n\n This is a fantastic opportunity for a customer-focused professional looking to join a brand that is truly going places and make a real impact within a growing business. \n BH36183

Ergonomic Assessor & Installer Location: Manchester Type: Full-time, Monday-Friday The Opportunity We are working with a well-established organisation within the workplace solutions sector who are looking to recruit an Ergonomic Assessor & Installer to join their growing team. This is a varied, hands-on role combining customer interaction, ergonomic assessment, and installation work. You'll play a key part in improving workplace comfort, wellbeing, and productivity for a wide range of clients. If you enjoy a mix of technical and people-focused work and want a role where you can make a real impact day-to-day, this could be a great opportunity. Key Responsibilities Carry out ergonomic assessments of client workspaces, identifying risks and recommending suitable solutions Install and set up ergonomic equipment such as desks, chairs, and accessories Provide guidance to clients on correct workstation setup and best practice Optimise workspace layouts to improve functionality and comfort Maintain accurate documentation of assessments, installations, and client requirements Deliver a high level of customer service at all times Work collaboratively with internal teams to ensure projects are completed efficiently About You Previous experience in a hands-on, field-based, or installation role is advantageous Interest or knowledge in ergonomics, health & wellbeing, or workplace design Strong communication skills and a customer-focused approach Good problem-solving ability and attention to detail Able to manage your time effectively and work independently Full UK driving licence requiredYou should also be comfortable with physical aspects of the role, including lifting and assembling equipment, and be flexible to meet client needs where required. What's on Offer Competitive salary (dependent on experience) Generous holiday allowance, including an additional day off for your birthday Full training and development, including recognised qualifications Clear progression opportunities Private healthcare Overtime available Company social events Flexible or hybrid working options where applicable Additional Information This is a field-based, customer-facing role covering client sites A DBS check will be required as part of the onboarding process Apply Now If you're looking for a role where you can combine practical skills with a people-first approach and make a genuine difference to working environments, we would love to hear from you. We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Legal CashierAbout the Opportunity\n An established and growing law firm is seeking a Legal Cashier to join its finance team based in Cheshire. \n This is an excellent opportunity for a legal finance professional with at least 12 months' experience in a legal cashiering or legal accounts role to join a supportive and professional environment. The successful candidate will play a key role in ensuring the smooth operation of the firm's financial processes while maintaining compliance with regulatory requirements and internal procedures. \n The role is fully office-based and would suit someone who enjoys working closely with colleagues, being part of a collaborative team environment, and taking ownership of their responsibilities. The Role\n Working as part of the finance function, you will be responsible for supporting the day-to-day financial operations of the firm. \n Key responsibilities will include: \n\n • Processing client and office account transactions\n, • Managing electronic payments, receipts, and bank transfers\n, • Performing daily bank reconciliations\n, • Posting financial transactions accurately and efficiently\n, • Assisting with completion statements and property-related financial transactions where required\n, • Ensuring compliance with the Solicitors Accounts Rules\n, • Processing bills and supporting fee earners with financial queries\n, • Assisting with month-end procedures and reporting\n, • Investigating and resolving account discrepancies\n, • Maintaining accurate financial records and documentation\n, • Liaising with colleagues, clients, and third parties regarding financial matters\nCandidate Requirements\n The successful candidate will ideally possess: \n\n • A minimum of 1 year's experience within a Legal Cashier or Legal Accounts role\n, • Good understanding of the Solicitors Accounts Rules\n, • Experience working with legal accounts systems\n, • Strong numerical and analytical skills\n, • Excellent attention to detail and accuracy\n, • Good organisational and time management skills\n, • Strong communication skills and a professional manner\n, • Ability to work independently and as part of a team\n, • A proactive and reliable approach to work\nWhat's on Offer\n\n, • Competitive salary dependent upon experience\n, • Stable and growing firm with long-term career opportunities\n, • Supportive and collaborative working environment\n, • Modern office facilities\n, • Ongoing training and development\n, • Exposure to a broad range of legal finance matters\n, • Full-time office-based role with strong team interaction\n\n This opportunity would suit an experienced Legal Cashier looking to join a progressive law firm where they can play an integral role within a busy and professional finance team.

Ocean Freight Export Operator – Manchester \n Role Overview \n As an Ocean Freight Export Operator, you will work with colleagues in the Manchester Export team to \n ensure that customer requirements are met and documents are completed in a timely and efficient \n manner delivering a consistent high quality and compliant processes that enable us to build and develop customer relationships. \n Key Responsibilities: \n • Support, drive and commit to the Company’s overall Strategy \n • Manage end-to-end process for OFR Export and designated customers \n • Communicating with customers to meet their requirements \n • Administration and management of own operational data, included financial review \n • Support and monitor objectives set by Ocean Freight Manager in terms of profitability \n maximisation, volume growth and service quality. \n • Creates, develops and maintains good relationships with customers and service providers \n • Support Sales in interaction with key customers \n • Supports implementation of OFR strategy \n • Fully ensures compliance with varying countries requirements \n • Contribute to the First Choice continuous improvement program \n Skills and Experience: \n • Proven exports experience with a good knowledge of Customer Service & Ocean Freight \n processes and systems. \n • A proven ability to identify and meet customer service needs in a professional and friendly \n manner. \n • Ability to work within a team to achieve KPI’s. \n • Proven experience in Ocean Freight \n • Results driven and good attention to details \n • Good written and spoken English and excellent telephone and e-mail skills. \n • Excellent interpersonal skills \n • Able to prioritise and perform under pressure \n • Good commercial attitude \n • A level education or broad GCSE level education. \n Benefits: \n • A competitive salary \n • Generous holiday entitlement \n • Eligibility to participate in the Employee Incentive Bonus Scheme \n • Pension scheme which includes life assurance \n • Access to professional employee assistance and wellbeing programme \n • A competitive package of voluntary benefits including retail, entertainment, gym membership, \n cycle to work scheme, contribution to eye care costs, and many more discounts \n • Training and Development opportunities with a strong focus on internal promotion \n HOURS/SHIFT PATTERN: 37.5 hours per week \n REPORTS TO: Ocean Freight Export Manager

Title: Commercial Insurance Associate \n Location: Manchester City Centre - Hybrid \n A leading international law firm is seeking an Associate to join its nationally recognised Property & Liability team in Manchester. This is an excellent opportunity for a solicitor or CILEX Lawyer to work on complex insurance litigation matters on behalf of major insurer and corporate clients. The Opportunity \n You will join a well-established and collaborative insurance litigation team handling a varied caseload of property damage, liability and insurance disputes. The role offers exposure to high quality work, strong client interaction and excellent opportunities for technical development and long term career progression within a leading practice. About You \n\n • Qualified solicitor or CILEX Lawyer with expertise in insurance litigation including property damage, construction or liability claims. \n, • Enthusiastic about developing your skills in specialist insurance coverage work. \n, • Demonstrable ability to manage a varied caseload and work collaboratively. \n\n Benefits \n\n • Excellent career progression opportunities\n, • Competitive salary and bonus potential\n, • Flexible hybrid working \n, • Comprehensive benefits package \n\n If you are looking to establish yourself in a leading international firm, working collaboratively with some of the leading partners in the field, then apply now or get in touch for a confidential discussion. \n #INDMALN

Procurement Team Leader What's the role?\n Are you looking to gain people leadership experience in a dynamic role where no two days are the same? \n As Team Lead – Procurement & Operations, you will lead a multidisciplinary team supporting procurement operations, facilities management, vehicle fleet activities, and business support services. You will develop people, drive strategic project and operational excellence, and partner with stakeholders across the business to deliver efficient, end-user focused services. \n No two days are the same – ideal for someone who enjoys variety, leadership, problem-solving and driving positive change. What You'll do\n\n • Lead, coach and develop a diverse team across Procurement, Facilities, Fleet and Operations.\n, • Foster a people-oriented, collaborative and high-performing culture.\n, • Drive operational excellence, process improvement and service quality.\n, • Manage multiple priorities and ensure effective resource allocation.\n, • Partner with business stakeholders to understand needs and deliver solutions.\n, • Support implementation of continuous improvement and digitalisation initiatives.\n, • Monitor KPIs, identify opportunities and drive performance improvements.\n, • Ensure compliance with company policies, governance and internal controls.\n, • Support facilities and workplace experience activities through a strong Facilities team.\nWhat You’ll Bring\n\n, • Experience in Operations, Procurement, Facilities, Supply chain, Fleet, Customer Service or other transferable business functions.\n, • Strong stakeholder management and communication skills.\n, • Ability to prioritise across multiple workstreams in a fast-paced environment.\n, • Analytical mindset with a passion for continuous improvement.\n, • Strategic mindset to drive procurement project delivering spend efficiencies\n, • Interest or exposure to Procurement and/or Facilities Management is preferred but not mandatory.\n, • Experience leading or coordinating people, projects, or processes is preferred but not mandatory\nWhat’s In It for You\n We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include: \n\n • Genuine career advancement (more than 80% of all leadership roles are filled internally)\n, • 6% employer pension contributions\n, • Private Health Insurance and Employee Assistance Programme\n, • 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually\n, • Paid leave to work on charitable projects\n, • Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback\n, • Different ways to work flexibly, including working from home and compressed hours\n, • Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics\n\n Why should you apply? \n\n • Opportunity to gain and strengthen people leadership experience.\n, • Broad exposure across multiple business functions.\n, • High visibility role with significant stakeholder interaction.\n, • Chance to influence culture, performance and operational excellence.\n, • Dynamic position offering continuous learning and development opportunities.\nWhy Hilti\n Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork. Commitment to Inclusion\n At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Job role: Receptionist Job type: Temporary Location: Manchester M50 What You'll Do: As our Receptionist, you will be the face of our company! Your responsibilities will include: Welcoming Guests: Greet visitors with a smile and ensure they feel right at home. Managing Calls: Answer and direct incoming calls with enthusiasm and clarity. Administrative Support: Assist with various administrative tasks to keep our operations running smoothly. Scheduling: Help coordinate appointments and meetings, making sure everything runs like clockwork. Maintaining Cleanliness: Keep the reception area tidy and inviting for all visitors.What We're Looking For: To be successful in this role, you should possess: A friendly and approachable demeanour that shines through in every interaction. Strong organisational skills and the ability to multitask effectively. Excellent communication skills, both verbal and written. A proactive attitude, ready to tackle challenges with a smile. Previous experience in a reception or customer service role is a plus, but not mandatory!Why Join Us? Temporary Position: Perfect for those seeking flexibility or transitioning to their next opportunity! Dynamic Environment: Work in a lively setting with a passionate team committed to making a difference. Ready to Make a Difference? If you're excited about the opportunity to be the first point of contact for our guests and play a vital role in our team, we'd love to hear from you! How to Apply: Send your CV Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Join Our Team as a Order & Logistics Administrator \n Hours: 8:00am-4:30pm \n Pay Rate: £13.59 \n Are you ready to embark on an exciting journey in the world of Logistics & Transportation? We are seeking a vibrant and dedicated Order & Logistics Administrator to join our dynamic team in Irlam! If you have a passion for helping others and thrive in a fast-paced environment, this is the perfect opportunity for you! \n \n What's in it for you? \n\n • Exciting Temporary Contract: Enjoy the thrill of a temporary role with the potential for future opportunities!\n, • Supportive Team Environment: Work alongside a friendly and enthusiastic team that values collaboration and growth!\n\n Your Role: \n As a Order & Logistics Administrator, you will be the heartbeat of our operations, ensuring our customers receive top-notch service. Your responsibilities will include: \n\n • Delivering Exceptional Service: Interact with customers via phone, email, and chat, addressing inquiries and resolving issues promptly.\n, • Managing Orders: Assist customers with order processing, tracking, and any questions they may have.\n, • Building Relationships: Establish rapport with clients to foster loyalty and trust, becoming their go-to resource for assistance.\n, • Collaborating with Teams: Work closely with various departments to ensure seamless operations and customer satisfaction.\n\n What We're Looking For: \n\n • Passionate Communicator: Excellent verbal and written communication skills that shine through in every interaction.\n, • Problem Solver: A proactive approach to resolving customer queries and finding solutions.\n, • Team Player: Ability to work collaboratively in a lively team environment while also managing individual tasks.\n, • Customer-Centric Mindset: A genuine passion for helping others and ensuring customer satisfaction.\n, • Experience in an Order processing role is required \n\n Why Choose Us? \n At our company, we believe that our people are our greatest asset! We offer: \n\n • Comprehensive Training: Get equipped with the knowledge and skills you need to succeed.\n, • Competitive Pay: We offer a salary that reflects your skills and experience.\n, • Friendly Atmosphere: Join a team that celebrates achievements and supports each other every step of the way.\n\n Ready to Make a Difference? \n If you're excited about providing exceptional customer service in a thriving logistics environment, we want to hear from you! \n How to Apply: \n To apply, please submit your CV via the job advert above. If your application is shortlisted, one of our consultants will be in touch with you. \n Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Field Based Sales Account Manager About The Role\n We’re looking for a driven, field-based sales professional to take ownership of a defined territory within the construction industry. \n In this role, you’ll build credibility as a trusted partner, visiting customers in person and on-site to position solutions that improve productivity, solve challenges and create meaningful impact with every interaction. \n We’re looking for individuals with experience in a B2B sales role, strong commercial instincts, a hands-on mindset and the drive to learn. Full training and support will be provided to help you build your technical knowledge and succeed in the role. \n You’ll manage established customer relationships while actively identifying and developing new business opportunities across a defined region, including Hereford, Worcester and the surrounding areas. \n As a full-time field-based role, you'll need strong organisation and time management skills to effectively plan customer visits, manage your territory and maximise opportunities. What You'll do\n Take ownership of your territory, planning and managing your diary to maximise time with customers through regular visits to sites and business locations across your region. \n Proactively identify and develop new business opportunities through prospecting, cold approaches, pipeline management and consistent follow-up activity. \n Build strong relationships with existing customers, developing accounts and delivering an exceptional customer experience at every stage of the partnership. \n Continue your professional development by building product knowledge, staying informed on market trends and bringing a positive, solution-focused approach to every customer interaction. What You’ll Bring\n This role is ideal for someone with strong sales fundamentals who is looking to step into a more technical, consultative environment with clear support and progression, however typically you will need; \n\n • Experience in a B2B customer facing sales role, with strong ownership skills to deliver outcomes.\n, • Confident and persistent in unlocking new business opportunities, with a natural tendency to follow up and see opportunities through\n, • Excellent organisational skills to plan your visits efficiently, work independently in the territory managing your time and priorities effectively.\n, • Resilience and adaptability, with the confidence to engage with stakeholders at all levels—from Site Operators to Managing Directors.\n, • A solution-oriented approach, with the ability to uncover customer pain points and present tailored, value-driven solutions.\n, • A natural sense of drive, curiosity, and self-motivation to succeed, learn, and grow.\n\n Non Negotiable; \n\n • UK driving licence with no more than 6 points.\n\n Please note: Due to minimum salary thresholds, this role does not qualify for visa sponsorship as per Home Office guidelines What’s In It for You\n We really value our people and we've worked hard to develop a reward package that reflects this. \n Some of our benefits include: \n\n • A competitive base salary and uncapped bonus potential.\n, • Company vehicle and a fuel/charging card.\n, • Extensive onboarding and training process and companywide events in Manchester.\n, • 33 days holiday (inc. Bank Holidays) plus paid days off for great moments in life - your birthday, moving home, getting married and moments where you may need more support – fertility treatment, neonatal birth, home emergency day.\n, • You also have the opportunity to buy additional leave days each year.\n, • Private healthcare, life insurance and wellbeing support.\n, • 6% pension contribution.\nWhy Hilti\n Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork. Commitment to Inclusion\n At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together. \n 1. We are committed to having all applications reviewed by a human and while nobody is infallible, we stand by our people centric approach to everything we do \n 1. Once you submit your application you can expect to receive automated notifications from our system (triggered by our recruiting team) \n 1. Applications that do not make it to the interview stage (with a hiring manager) will not receive personalized feedback. \n 1. Our end-to-end recruitment process (including evaluation time and interviews) may last between 3 and 6 weeks. You can expect to hear back from us within 2-3 weeks (on average) regardless of outcome \n 1. We wish you the best in your application process. Check out our career frequently asked questions for application and interview tips.

Retail Merchandiser \n Working Hours: 6 hours per week \n Working Days: Work is mainly on Wednesdays, although flexibility is required as shifts may occasionally fall on other days. \n\n • M&S Didsbury: 1 hour every Thursday.\n, • Co-op Didsbury and Co-op West Didsbury: Flexible Hallmark and merchandising work.\n\n There is also additional ad-hoc work available across the M14 and M20 areas, including Gorton and Burnage. \n As a retail merchandiser within the Dee Set team, every day is different and unique, just like you! \n About you: \n By being a great role model, warm, friendly, solution focused, and innovative in everything you do, you will be part of our Retail Merchandising Team who are passionate about delivering great results in a great place to work. \n Don't worry about getting bored! Day to day you will be involved in a variety of tasks including merchandising cosmetics, clip strips, greetings cards, building replenishment of display units and implementation of POS, however the list is endless… \n If you are passionate and motivated and want to be part of a team who make a difference in store, enjoy interaction with customers, have a creative flair and wish to contribute to the success of our merchandising team this is the job for you! \n We'd love you to join our team if you are: \n\n • Competent in using technology - using multiple apps at the same time on your mobile device\n, • Happy to use your own smartphone or tablet for work purposes\n, • Confident working alone and using your own initiative\n, • Love delivering great standards and service for our customers\n\n What's in it for you? \n\n • Extra hours of work available throughout the year \n, • Contributory Pension Scheme (If you are over 22 and earn at least £10,000 per year) \n, • Flexible Holiday Scheme- Including extra days for long service\n, • Colleague Benefits & discounts (via the HUB) \n, • Training, Support and Ongoing Development provided\n\n Benefits \n Rewards - Gives you access to discounts across different retailers and brands. You can log in and it maybe 5% off B &q, 8% off Argos etc... it can be a re-loadable card or an instant discount code. \n Stream - Opportunity to release up to 40% of your wages before payday - you can log in every Wednesday and see how many hours you've worked and how much money you've earnt (it costs you £1.95) but it's there to support you if you need it - it also has a savings section where you can save up to £1,000. \n Grocery Aid - This is a charity run organisation you can call if you need support with mental health, money issues etc. its open 24 hours a day 7 days a week and is also available for friends and family. \n At Dee Set, we believe diversity and inclusion are the foundation of innovation and success. We welcome people from all backgrounds and experiences, creating a culture where everyone feels valued and empowered to thrive \n Ideally you will have a full driving licence with access to your own vehicle dependant on location) and be willing to travel between stores. \n About us \n Dee Set are retail experts with over 15 years of experience supporting brands to be better, faster and more cost-effective in retail. We have the people, passion and technology to be your perfect choice. \n Join our team and take advantage of our Colleague Hub with fantastic discounts and offers all year round! INDMP

HR Advisor - Professional Services \n Portfolio are proud to be partnering exclusively with one of the UK's most respected professional services providers, delivering expert support across HR, Employment Law and Health & Safety. \n This award-winning organisation is the parenting company of a global group and continues to experience impressive growth, making this an exciting time to join a forward-thinking, people-focused business. \n We are seeking experienced HR Advisors who are passionate about delivering high-quality, commercially focused advice and who want to progress their career within a thriving, supportive environment. \n \n The Role \n As an HR Advisor, you will provide professional HR and Employment Law advice to a diverse client base across the UK, supporting businesses of all sizes and sectors. \n You will work collaboratively within a specialist advisory team, delivering advice via telephone and email, ensuring it is legally compliant, pragmatic and tailored to each client's unique needs. Where appropriate, you will confidently present compliant and non-compliant options, clearly outlining associated risks to enable informed decision-making. You'll receive extensive training, continuous professional development, and clear opportunities to progress into senior advisory or leadership roles. \n \n Key Responsibilities \n\n • Deliver accurate, legally compliant HR and employment law advice with a strong customer focus\n, • Build trusted, long-term relationships with clients at every interaction\n, • Meet personal and departmental KPIs and SLAs\n, • Respond to client queries promptly and professionally within contractual timeframes\n, • Provide clear options and innovative solutions tailored to each client's business\n, • Maintain detailed, accurate case notes on internal systems\n, • Support clients with documentation, implementation guidance, and ad-hoc letter drafting\n, • Ensure advice aligns with client contracts, policies, and terms & conditions\n, • Stay up to date with legislative changes, best practice, and ACAS guidance\n, • \n\n \n What You'll Bring \n\n • Proven, practical experience in a HR advisory role - or in a leadership role with experience managing HR processes.\n, • Strong working knowledge of UK employment law, HR best practice, and ACAS guidance\n, • A proactive, solutions-focused mindset with creative problem-solving ability\n, • Confidence working in a fast-paced, KPI-driven professional services environment\n, • Excellent written and verbal communication skills\n, • Ability to prioritise workload and work autonomously when required\n, • Professional, adaptable, and resilient under pressure\n, • Strong attention to detail and accuracy\n, • Competent with MS Office and case management systems\n, • Enthusiasm for building client relationships\n\n \n Why Join? \n\n • Join a market-leading, award-winning organisation with global backing\n, • Clear career progression and development opportunities\n, • High-quality training and ongoing learning\n, • Collaborative, supportive team culture\n, • Exposure to a wide variety of complex and interesting client cases\n, • Qualification opportunities (L7 CIPD Accreditation)\n\n \n \n 50025BG1R8 \n INDMANS \n The Portfolio Group are acting on behalf of our client in recruiting for this position.

Your new company \n You'll be joining a well-established and growing organisation that places a strong focus on customer experience and service excellence. With a supportive team culture and a commitment to continuous improvement, the business offers a positive working environment where employees are encouraged to develop and succeed. \n Your new role \n As a Customer Service Representative, you will be the first point of contact for customers, providing timely and effective support across a range of enquiries. You'll handle incoming calls, emails and queries, ensuring each interaction is managed professionally and resolved efficiently. You'll work closely with internal teams to coordinate solutions, update systems accurately, and ensure customers are kept informed throughout. \n What you'll need to succeed \n In order to succeed, you will need strong organisational skills and the ability to prioritise your workload are essential, as well as confidence using IT systems. A proactive attitude, willingness to learn, and a team-focused mindset will also help you succeed. \n What you'll get in return \n In return, you will receive a competitive rate of pay, and you'll gain experience in a fast-paced, customer-driven environment, building valuable skills and contributing to a business that prioritises both employee satisfaction and customer success.What you need to do now \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Advisor\n \n Salary: £25,000 - £27,000 + (OTE £30,000) \n Job Type: Full-time, Permanent The Opportunity\n Do you thrive in a fast-paced environment where every conversation is different? \n We're looking for a confident and customer-focused Customer Service Advisor to join our growing team. This is a busy, high-volume contact centre where you'll be the first point of contact for customers, helping to resolve a wide range of enquiries while delivering an outstanding customer experience. \n No two days are the same, so you'll need to be a great communicator, enjoy problem-solving and remain calm under pressure. If you're someone who enjoys helping people and wants to build a long-term career within customer service, we'd love to hear from you. The Role\n As a Customer Service Advisor, you'll manage a high volume of inbound customer calls, providing efficient and professional support while ensuring every customer receives the best possible service. \n Your responsibilities will include: \n\n • Managing a high volume of inbound customer calls in a busy contact centre environment.\n, • Resolving customer queries efficiently while delivering an exceptional customer experience.\n, • Investigating customer issues and identifying the most appropriate solutions.\n, • Providing accurate information about products, services and customer accounts.\n, • Updating customer records accurately using internal CRM and business systems.\n, • Liaising with internal departments to resolve more complex enquiries.\n, • Working towards individual and team performance targets, including quality and customer satisfaction.\n, • Building positive relationships with customers through every interaction.\n, • Maintaining professionalism and a positive attitude during busy periods.\nWhat We're Looking For\n We're looking for someone who enjoys speaking with people, takes pride in delivering excellent service and is motivated to make a positive difference with every customer interaction. \n You'll ideally have: \n\n • Around 12 months' experience within a customer-facing role such as customer service, contact centre, retail, hospitality, reception or sales support.\n, • Excellent communication and active listening skills.\n, • A friendly, empathetic and professional telephone manner.\n, • The ability to remain calm and resilient in a fast-paced environment.\n, • Strong problem-solving skills and confidence making decisions.\n, • Good organisational skills with excellent attention to detail.\n, • Confidence using multiple computer systems and learning new software.\n, • A proactive attitude and the ability to work both independently and as part of a team.\nWhat's on Offer\n\n, • Competitive salary of £25,000 - £27,000.\n, • OTE of up to £30,000.\n, • Full training and ongoing development from day one.\n, • Genuine opportunities for career progression within the business.\n, • A supportive and collaborative team environment.\n, • Employee benefits package.\n, • Modern office with a positive and friendly working culture.\n\n If you're looking for your next challenge within a fast-paced customer service environment and want to join a business that values its people and supports career development, we'd love to hear from you.

You want to build a career in financial planning. But you also want to know how you’ll actually get there. Not vague promises. Not “we’ll see how you get on”. Not spending three years doing the same admin work hoping someone eventually notices you. This Chartered financial planning firm has a development model that genuinely works. They hire bright, ambitious Assistant Client Managers and develop them into full Client Managers within around six months through intense, hands-on training and exposure to the full advice process. Longer-term, if advice is the route you want to go down, they can support that too. But this isn’t one of those firms promising you’ll be an adviser by Christmas. It’s structured, realistic and repeatable. They’ve already developed multiple people through the business into advice roles and, with two acquisitions completed alongside strong organic growth, there will be genuine long-term opportunity here for the right person.THE PAY Starting salary is up to c£26,500 with salary review/promotion potential after around six months depending on development and progress. There’s also bonus potential, benefits and flexible working hours with a half-day finish on Fridays.THE JOB You’ll start in a support role, working closely with senior planners and experienced Client Managers. But unlike some admin jobs, you won’t just sit processing paperwork for two years. You’ll be exposed to the full client journey from the start including report preparation, client interaction, meetings and the wider planning process. It’s a steep learning curve, but for the right person that’s exactly the appeal. The firm will fund your exams, support your development and help shape your career based on your strengths and ambitions.THE COMPANY This is a modern, growing Chartered IFA firm with a younger leadership team than most in the profession. They value energy, curiosity and people who want to improve. The environment suits people who ask questions, get stuck in and take ownership of their own development. In fact, their hiring mistakes have usually been with people who were too hesitant, too passive or waiting to be spoon-fed. HERE’S WHAT YOU’LL NEED You’ll already have some experience in financial services or financial planning administration. Hopefully you'll have exposure to AJ Bell and Abrdn platforms, and/or IO, but it's not a pre-requisite. You don’t need exams already, but you do need genuine interest in the profession and the drive to learn quickly. You’ll be proactive, adaptable, tech-savvy and comfortable working closely with others in an office environment (5 days a week in the office).-------------------------------------------------------------------------------------- Want a firm that actually has a plan for your development rather than just talking about one? Click apply. Don’t worry if your CV isn’t fully up to date. We can sort that later. Everyone will get a response.

A leading international law firm is seeking a Senior Conflicts Analyst to join their Onboarding Conflicts team, based in Manchester, Leeds, or Glasgow. \n This is an exceptional opportunity for you to play a pivotal role in ensuring the firm's compliance with regulatory obligations and supporting its global operations. As part of a collaborative and supportive environment, you will be empowered to manage complex and high-risk conflict checks, contribute to risk mitigation strategies, and provide expert guidance across the business. \n The firm is renowned for its commitment to professional growth, offering continuous learning opportunities and clear pathways for internal progression. You will benefit from working within a diverse team that values inclusivity, knowledge sharing, and personal development, all while making a tangible impact on the firm's success. \n \n What you'll do: \n\n • Conduct comprehensive end-to-end conflict checks on complex and high-risk matters to ensure full compliance with the Solicitors Regulation Authority Code of Conduct 2019, Market Abuse Regulation (MAR), and internal policies.\n, • Analyse confidential records and supporting documentation thoroughly to assess relevance, materiality, and potential risks associated with new client matters.\n, • Escalate particularly sensitive or intricate conflict issues to senior colleagues or the Head of Conflicts as appropriate, collaborating effectively to resolve them in line with established procedures.\n, • Act as a key point of escalation for technical queries from junior analysts and other team members, providing expert advice and practical support when needed.\n, • Assist Conflicts Team Leaders by handling complex queries, managing workflow priorities, and undertaking ad hoc tasks that contribute to the smooth running of the department.\n, • Support quality assurance initiatives by conducting audits of conflict search results, delivering detailed feedback, and raising any concerns with senior leadership.\n, • Process incoming queries efficiently through the team's inbox, including creating and maintaining Information Barriers as well as addressing general client matter inception requests.\n, • Collaborate closely with stakeholders across the firm-including Compliance, Onboarding, and other business services teams-to support effective risk management practices.\n, • Contribute to ongoing improvements in processes by sharing insights gained from day-to-day activities and participating in team discussions focused on best practice.\n, • Maintain up-to-date knowledge of relevant regulations and industry standards to ensure all work meets current legal requirements.\n\n What you bring: \n\n • Demonstrated experience working in a conflicts role within a law firm environment, particularly involving conflict checking and client onboarding for complex or high-risk matters.\n, • Comprehensive understanding of the SRA Code of Conduct 2019, Market Abuse Regulation (MAR), and internal policies related to conflicts management and client matter inception.\n, • Exceptional research and analytical abilities that enable you to review documentation thoroughly, identify key issues quickly, and make informed decisions using sound judgement.\n, • Proven capacity to assess risk appropriately-knowing when escalation is necessary-and manage competing deadlines without compromising accuracy or attention to detail.\n, • Excellent communication skills that allow you to build rapport across different teams within the firm while providing clear guidance on technical matters.\n, • Experience supporting junior colleagues by offering practical advice on technical queries related to conflicts analysis or onboarding processes.\n, • Strong stakeholder management skills developed through regular interaction with various business services teams in a legal setting.\n, • Proficiency in Microsoft Office applications; familiarity with Intapp or similar conflicts management systems would be advantageous but not essential.\n, • Ability to conduct quality assurance audits effectively-providing constructive feedback aimed at improving overall team performance.\n\n \n Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Job Title \n Audit Manager \n \n Location \n Manchester \n \n Salary \n £55,000 - £64,000 \n \n An established and growing professional services firm is seeking an experienced Audit Manager to join its Manchester office. This is an excellent opportunity to become part of a team delivering a broad range of audit, accounting, and advisory services to a diverse client base. \n \n The role offers varied and interesting work with direct client interaction and exposure to decision-makers across a wide range of organisations. \n \n As an Audit Manager, you will be responsible for managing a substantial portfolio of clients across multiple sectors, reporting directly to senior leadership. In addition to audit engagements, the role will involve accounts preparation work and participation in one-off assignments and specialist projects as required. \n \n What you will be doing as an Audit Manager \n \n\n • Managing the audit process from planning through to completion.\n, • Monitoring the progress of assignments and managing budgets effectively.\n, • Ensuring all work is delivered to a high standard and within agreed deadlines.\n, • Supervising, mentoring, and developing qualified staff and trainees.\n, • Liaising closely with the tax team and other service lines.\n, • Supporting and delivering special assignments and project work where required.\n\n \n What you will need to succeed as an Audit Manager \n \n\n • ACA or ACCA qualified.\n, • Previous audit experience gained within practice.\n, • Experience in either a dedicated audit role or a general practice environment.\n, • Strong knowledge of FRS 102 is essential.\n, • Exposure to IFRS would be advantageous.\n, • Experience of special assignments or technical projects would be beneficial.\n, • Strong leadership, coaching, and team development skills.\n, • Proficiency with Microsoft Excel and Word.\n, • Experience with CCH Accounts Production and CCH Audit Automation is advantageous.\n\n \n Why join this firm? \n \n\n • 35-hour working week.\n, • Hybrid working model with the flexibility to work from home up to three days per week.\n, • Core working hours of 10:00am - 4:00pm.\n, • Competitive pension scheme.\n, • 25 days annual leave.\n, • Life assurance cover.\n, • Flexible benefits package and family-friendly policies.\n, • Eligibility for an annual profit-sharing scheme.\n, • Eligibility for a discretionary bonus scheme.\n\n \n What next? \n \n The client is keen to start interviewing NOW! So, if you are interested, please apply ASAP! \n \n \n \n As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Are you someone who enjoys helping people, building relationships and delivering a great customer experience?\n We?re recruiting for a Customer Service Advisor to join a growing healthcare organisation in Manchester. This is a people-focused role where you?ll support individuals throughout an important journey, acting as a trusted point of contact and helping ensure every interaction is professional, supportive and seamless. \n This opportunity would suit someone from customer service, healthcare, clinics, hospitality, optical, retail, administration or relationship-based environments. The role:\n\n • Supporting customers throughout their journey from initial enquiry onwards\n, • Responding to enquiries across phone, email and other communication channels\n, • Providing clear information around services, processes and next steps\n, • Building trust and delivering an excellent customer experience\n, • Coordinating with internal teams to ensure a smooth service\n, • Maintaining accurate records and updating internal systems\n, • Supporting service improvements and wider business initiatives\nWe?re looking for someone who has:\n\n, • Experience in customer service, customer support or advisory roles\n, • Experience working in an empathetic, sensitive or people-focused environment\n, • Strong communication and relationship-building skills\n, • A calm, professional and supportive approach\n, • Good organisation and attention to detail\n, • Ability to manage multiple priorities in a busy environment\n, • Confident using IT systems and handling data accurately\nExperience from any of the following would be useful:\n\n, • Healthcare, patient services or medical environments\n, • Clinics, hospitals or private healthcare\n, • Optical or wider health-related settings\n, • Hospitality or high-end customer service roles\n, • Customer support in emotionally sensitive environments\n, • Administration, coordination or front-line service roles\n, • Insurance, claims, complaints or case handling\n, • Any KPI or target-led customer service environment\nWhat?s on offer:\n\n, • Opportunity to join a supportive and growing team\n, • Varied role with strong customer interaction\n, • Career development opportunities within healthcare\n, • Positive and collaborative working environment\n, • Full training and ongoing support\n

\n Lease Company Sales Support \n Stockport \n \n Are you an organised, customer focused professional with excellent attention to detail and a positive attitude? \n Do you enjoy working in a busy environment where teamwork and customer service are key? \n If so, we have an exciting opportunity to join a successful and supportive team as a Sales Support Executive. \n \n Key Responsibilities \n Managing and processing new sales enquiries received via electronic procurement systems. \n Liaising with customers by telephone and email, providing excellent service and timely updates. \n Using manufacturer and factory systems to track vehicle orders and monitor status. \n Supporting the sales process from order through to delivery. \n Maintaining accurate records and ensuring all information is processed with a high level of accuracy. \n Working closely with colleagues to achieve departmental goals and KPI targets. \n \n What We're Looking For \n Strong attention to detail and the ability to work accurately in a busy environment. \n Confidence using multiple systems and learning new technology. \n Excellent communication skills, both written and verbal. \n Previous customer service, sales support or administration experience within the automotive sector. \n A proactive, 'can do' attitude and willingness to support the wider team. \n \n What's on Offer \n Basic salary of £27,000. \n Annual bonus of £5,000 + \n Monday to Friday working hours - no weekends. \n A friendly and supportive team environment. \n The opportunity to develop your skills within a successful and growing business. \n \n If you're looking for a role that combines administration, customer interaction and teamwork within a thriving fleet environment, we'd love to hear from you. \n \n Who are you applying to? \n The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! \n Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

MORTGAGE SUPPORT ADVISOR \n MANCHESTER (hybrid, 3:2 split) \n £28,800 \n Our client, based in Manchester, is looking for a compassionate and customer-focused Mortgage Support Advisor to join their team on a full-time, permanent basis. Offering hybrid working from day one, you'll enjoy the flexibility of working from home 2 days per week. \n This is more than just a customer service role. As a Mortgage Support Advisor, you'll be the reassuring voice customers turn to when they need support during times of difficulty. You'll use empathy, professionalism and excellent communication skills to build trust, understand each customer's circumstances and provide the guidance and reassurance they need during challenging times. \n If you're someone who genuinely enjoys helping others, can quickly build rapport over the phone and takes pride in delivering outstanding customer service with sensitivity and care, this could be the perfect opportunity for you. \n Benefits \n\n • 35 hour week, Monday to Friday\n, • Hybrid working, with 3 days in the office per week\n, • Generous holiday allowance plus the option to buy/ sell days\n, • Life assurance\n, • Employee assistance programme\n, • Season ticket loans and a whole lot more\n\n RESPONSIBILITIES \n As a Mortgage Support Advisor you will: \n\n • Handle inbound calls from customers, supporting them through the process and ensuring a suitable solution is implemented\n, • Provide an empathetic approach while ensuring call objectives are achieved\n, • Ensure systems are updated with each customer interaction\n, • Work in line with regulations, procedures and SLAs\n\n REQUIRED SKILLS & EXPERIENCE \n To be considered for the role of Mortgage Support Advisor, you must have: \n\n • Previous experience within a mortgage support role\n, • Prior debt collections experience is desirable\n, • Experience working in a call centre or phone-based environment\n, • Excellent communication skills with the ability to handle sensitive situations in a professional and empathetic manner\n, • Ability to work to targets and KPIs\n, • Confidence working within a regulated environment\n\n \n NEXT STEPS \n If you’re professional, hard-working and interested in becoming a Mortgage Support Advisor, apply today! \n Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. \n Don’t miss out! Apply today!

We’re looking for a driven and customer-focused Internal Account Manager to join our Bolton team. \n As the primary commercial contact for a portfolio of 70+ customers, you’ll build strong relationships, ensure service excellence, and drive growth. \n With a commission and Bonus scheme worth up to 40% of your salary, this is a fantastic opportunity to be rewarded for making a real impact. \n If you enjoy building strong client relationships, spotting opportunities, and working towards clear targets, this role is for you. About the Role\n What You’ll Do \n\n • Managing day-to-day customer experience and resolving issues promptly.\n, • Building strong relationships and maintaining regular communication.\n, • Coordinating with internal teams (Customer Services, Sales, Operations, Finance) to provide consistent support.\n, • Reviewing performance against contracts and service levels, recommending improvements to profitability and efficiency.\n, • Delivering agreed commercial targets (CNR, Cash, Volume & EBIT) and maintaining an annual Sales Plan.\n, • Promoting the full Whistl service offering to customers.\n, • Supporting contract negotiations, pricing reviews, and renewals.\n, • Maintaining accurate customer data in CRM and preparing activity/forecast reports.\n, • Staying up to date on Whistl products, industry trends, and market developments.\n, • Supporting wider business projects alongside the Internal Sales Manager and Sales Director.\n\n \n We welcome applications for this Internal Account Manager role from candidates with any of the following skills: new business, customer retention, stakeholder management, customer account management, and customer support. Benefits\n\n • Annual leave enhanced with long service.\n, • Company Pension\n, • Long service rewards: both financial and leave-based.\n, • Health cash plan.\n, • Life assurance scheme.\n, • Critical Illness cover\n, • Access to our prestige benefits and rewards portal.\n, • Career development opportunities.\n, • Access to a well-established Employee Assistance Programme provider.\n, • And other excellent benefits you'd expect from a market leader.\nRequirements\n Skills & Experience: \n\n • Strong verbal and written communication skills; able to adapt to various audiences.\n, • Confident in managing multiple priorities and working to deadlines.\n, • Proven ability to work collaboratively across departments.\n, • High attention to detail with excellent organisational skills.\n, • Comfortable using CRM systems and creating reports.\n, • Experience in account management, customer service, or similar client-facing roles is desirable.\n\n Education: \n\n • A-Level (or Level 3 qualification) or equivalent work experience.\n\n Additional Info: \n Hours: Monday to Friday, 37.5 hours per week (9:00 am – 5:30 pm). \n Location: Based at Whistl - Astley Business Park, with hybrid working opportunities available after successful completion of probation. \n Travel & Communication: Occasional travel required, with regular phone and face-to-face interaction with customers.

• Role: British Sign Language (BSL) Interpreters required!, • Start date: July 2026, • Location: Work from home, • Salary: £43.96 per hour, • Bonus: Bonus up to 10% p/a, • Operational hours: 8am - 10pm Monday to Sunday, • Shifts: We are looking for highly flexible interpreters who can cover evening and weekend shifts as required during our operational hours, • Qualifications required:, • Level 6 NVQ Certificate in British Sign Language, • Level 6 NVQ Diploma in Sign Language Interpreting, • Role Overview We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay. Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions. Essential Duties and Responsibilities include the following: • Provide effective Video Remote Interpreting, • Support and model the company's mission and values, • Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues, • Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping, • Demonstrate the ability to adapt quickly to new and changing technologies, • Multitask between interpreting effectively and utilizing calls, • Participate in company sponsored training for Professional Development, • Exhibit the ability to meet performance expectations with minimal supervision, • Possess the ability to work effectively in a fast paced, dynamic environment, • Demonstrate strong interpersonal skills in all settings Minimum Qualification Requirements: • Level 6 NVQ Certificate in British Sign Language, • Level 6 NVQ Diploma in Sign Language Interpreting, • Technical knowledge for interpreting IT/Customer Support calls, • Able to provide accurate interpretation, • Good understanding of Deaf culture, • Three to five years’ experience in interpreting (working experience in a professional BSL interpretation support role) ESSENTIAL COMPETENCIES • Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions, • Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions., • Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure., • Listening Skills: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions., • Organisational skills:You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities, • Follow-Up and Resolution: For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully. What you get from us: • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey The other important stuff: The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: • Identity check, • Nationality and Immigration Status (including the entitlement to undertake the work we are offering), • Basic Criminal Records Check, • Employment/Academic History Check - for a period three years leading up to your application., • We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. #Priority

hackajob is collaborating with MAG (Airports Group) to connect them with exceptional professionals for this role. \n Head of Assurance & Compliance – CAVU \n Permanent \n Manchester Airport / Hybrid \n About CAVU \n For airports, for partners, for people. We are CAVU. \n At CAVU, part of Manchester Airport Group, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody—from the smallest ideas to the biggest transformations. Every day is an opportunity to create better travel experiences. \n From our revenue-accelerating single-platform technology, Propel, through to our world-class hospitality venues including the Escape Lounges, our solutions make travel smoother for passengers and more profitable for our clients and partners. \n We know that to bring your best ideas, you need the space to think, the support to grow, and the freedom to be your authentic self. Whether you're working from our offices, from home, in our lounges, or on the road, we provide an environment where you can create, innovate, and help transform airport travel. \n Together, we can reach new heights. Together, we are CAVU \n The Role \n We’re looking for an experienced and commercially-minded Head of Assurance & Compliance to join our Strategy & Governance Leadership Team. \n Reporting to the Strategy & Governance Director, you will lead the development and delivery of CAVU’s Assurance & Compliance framework, providing independent second-line oversight and assurance across our growing global business. This is a highly visible leadership role, working closely with senior stakeholders across the organisation to ensure CAVU operates responsibly, sustainably and in line with internal policies, legal requirements and regulatory standards. \n You will be responsible for defining and implementing a risk-based assurance strategy, evaluating the effectiveness of controls, identifying opportunities for improvement, and providing valuable insights that support strategic decision-making. Working across multiple functions, you will provide constructive challenge, drive a culture of compliance, and help ensure risks are effectively managed as CAVU continues to scale. \n Acting as CAVU’s key liaison with MAG Audit, Cyber Security and Data Protection teams, you will also play a critical role in supporting industry certifications, regulatory compliance, and customer bid responses relating to compliance and governance standards. \n What You'll Be Doing \n\n • Defining and evolving CAVU’s Assurance & Compliance framework and second-line operating model\n, • Developing and delivering a risk-based assurance programme aligned to business priorities and regulatory requirements\n, • Evaluating the design and effectiveness of business controls, processes and procedures across CAVU\n, • Identifying control weaknesses, compliance risks and opportunities for process improvement\n, • Providing challenge, guidance and assurance to senior leaders while maintaining second-line independence\n, • Leading assurance reviews and communicating clear, evidence-based findings to management and governance forums\n, • Monitoring and reporting on remediation actions, ensuring issues are appropriately tracked and resolved\n, • Championing compliance with internal policies, legal requirements and industry standards including GDPR, PCI DSS and CCPA\n, • Supporting the business in achieving and maintaining external certifications, including ISO standards\n, • Working with Legal, Cyber, Audit and Data Protection teams to ensure alignment of compliance activities and minimise duplication\n, • Producing high-quality reports, board papers and insights for Senior Leadership Team, Executive Committee and governance forums\n, • Supporting Growth teams with bid responses relating to compliance certifications, governance controls and assurance standards\n, • Driving continuous improvement through the identification of trends, recurring issues and thematic control gaps across the business\n\n About You \n You’ll be a credible assurance, audit or compliance leader with the ability to influence senior stakeholders and balance commercial objectives with effective governance and risk management. \n You'll bring: \n\n • Professional qualification such as ACA, ACCA, CIMA, CIA, CIIA, CISA or equivalent\n, • Significant experience in assurance, compliance, audit, risk management or internal controls leadership roles\n, • Strong commercial, financial, audit or risk management background\n, • Proven experience designing and implementing governance, compliance and control frameworks\n, • Strong understanding of compliance standards, regulatory requirements and risk-based assurance methodologies\n, • Knowledge of GDPR, PCI DSS, CCPA and broader governance and compliance frameworks\n, • Experience working with technology-enabled businesses and understanding the interaction between business processes and IT systems\n, • Excellent analytical skills with the ability to identify trends, risks and opportunities for improvement\n, • Strong stakeholder management and influencing skills with the confidence to engage at Executive level\n, • Ability to work effectively in a fast-paced and evolving business environment\n, • Exceptional communication skills and experience producing executive-level reports and presentations\n\n What’s In It For You? \n As well as a competitive benefits package, you'll be joining a fast-growing, innovative business at the forefront of airport technology, travel and digital commerce. \n You'll have the opportunity to shape how assurance, compliance and governance are embedded across a global business, influencing strategic decisions and helping CAVU scale responsibly and sustainably. \n Our benefits include: \n\n • 25 days holiday, increasing with service (up to 28)\n, • Option to buy up to 10 extra days + 4 flexible bank holidays\n, • 10% company pension\n, • Annual bonus scheme\n, • On-site gym\n, • MediCash scheme\n, • Discounts including up to 50% off CAVU products such as Escape Lounges and Airport Parking\n, • Rail and retail discounts\n, • 2 paid volunteering days per year\n, • Access to wellbeing initiatives, learning opportunities and mentoring programmes\n, • Enhanced parental leave (T&Cs apply)\n\n Equal Opportunities & Reasonable Adjustments \n We’re building something brilliant at CAVU: a diverse team of people who reflect the global customer base that we serve. We’re proudly part of MAG and together we’re on a mission to be number one in our industries, and that takes talent in all its forms. With so many exciting roles across businesses, there’s space for your unique strengths to shine. \n Whether this is your first role or your next big step, we want to hear from you, even if you don’t think you tick every box. What matters most is what you bring. \n We’re proud to be a UK Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best. \n At MAG and CAVU, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group. \n .

About MoneyPlus \n We provide First Aid for Finances, helping people move from crisis to control. Our debt advice and solutions are clear, personal, and built around lasting outcomes, combining digital convenience with human care. \n We're a Manchester-based business with a national reach, on a path to become the UK's most trusted digital-first debt advice provider. Our culture is built on trust and respect. When our people feel valued, they pass that on to our customers. \n \n \n \n Why do we need yo \n u?To provide excellent customer service by giving accurate, compliant, and customer-appropriate assistance and resolving enquiries through the correct processes. The Customer Service Agent manages day-to-day customer contact, delivers right-first-time guidance, maintains high-quality records, and ensures all outcomes align with company policy and regulatory standard \n \n \n s. \n What’s in it for \n you?We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus t \n\n • eam:Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 25 days holiday allowance per y\n, • ear.Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual eve\n, • nts.Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Commit\n, • tee.Wellbeing –We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life chan\n, • ges.Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible\n\n you.Visit our website to find out more about our company culture https://moneyplusgroup.com/care \n \n \n ers/ \n What do we need you \n \n to do? \n Indi \n\n • vidual:Manage inbound customer enquiries via telephone, email, and digital channels, providing clear, accurate, and customer-appropriate advice in every inter\n, • action.Resolve routine service queries and complaints at first point of contact wherever possible, following agreed processes and ensuring right-first-time ou\n, • tcomes.Take ownership of assigned customer cases through to resolution, keeping customers updated in line with service sta\n, • ndards.Capture and maintain accurate and detailed customer records on CRM/internal systems, ensuring all notes, actions, and outcomes are logged correctly and are audit\n, • -ready.Identify when issues fall outside your authority or experience and escalate promptly with full context to the appropriate Advisor/Team\n, • Leader.Communicate customer options, next steps, and required actions in a way that supports understanding and good decision-\n, • making.Meet personal performance targets including quality, productivity, call handling, and resolutio\n, • n KPIs.Ensure all actions comply with FCA expectations, data protection, and internal policy, including correct handling of vulnerable cus\n, • tomers.Build knowledge of products, services, and processes to continuously improve the advice and support provided to cus\n\n \n tomers. \n\n \n Shared:Contribute to a supportive team environment, sharing learning and best practice to improve consistency and customer o\n • utcomes.Support cross-team cooperation by providing clear handovers, background, and case notes when customer needs span multipl\n, • e areas.Promote a customer-first culture aligned to company values and expected service beh\n, • aviours.Actively participate in team briefings, training, and improvement activity to enhance service\n, • quality.Provide constructive feedback on recurring issues, process gaps, or customer insights to help drive service impro\n\n \n vements. \n What skills and experience do we need you \n \n to have? \n\n \n EssentialCustomer-facing experience (contact centre, retail, hospitality or\n • similar).Strong verbal and written comm\n, • unication.Basic working knowledge of CRM or customer\n, • databases.Understanding of confidentiality and data protection req\n\n \n uirements \n\n • . \n DesirableExperience working in regulated financia\n • l services.Exposure to complaint handling or onboarding/KYC\n\n \n \n processes. \n What behaviours do we need \n you to have? Our values guide the way we do things, so we’d expect you to demonstrate behaviours ali \n \n gned to them: \n We’r \n\n • e Always ReadyTechnical Knowledge: Good understanding of IVA processes, regulatory requirements and complia\n, • nce standards.Attention to Detail: Ensures high levels of accuracy and completeness in all\n, • case reviews.Continuous Learning: Keeps knowledge up to date with changes in regulation and inter\n\n \n nal processes. \n W \n\n • e Raise the BarQuality Focus: Maintains high standards of accuracy and compliance\n, • in all outputs.Accountability: Takes ownership of work and ensures deadlines and expect\n\n \n ations are met \n\n • . \n We Work as OneCollaboration: Works effectively with colleagues, clients, and stakeholders to achie\n • ve shared goals.Communication: Communicates clearly and professionally, both wri\n\n \n tten and verbal. \n We T \n\n • reat People RightCustomer Focus: Provides helpful, accurate support to internal tea\n, • ms and customers.Professionalism: Maintains a positive, respectful and reliable approach in\n, • all interactions.Supportive Approach: Willing to assist with team workload and contribute t\n\n \n \n o shared success. \n Are yo \n \n u ready to join us? \n At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. So \n und good? Apply now!

About Us \n We provide First Aid for Finances, helping people move from crisis to control. Our debt advice and solutions are clear, personal, and built around lasting outcomes, combining digital convenience with human care. \n We're a Manchester-based business with a national reach, on a path to become the UK's most trusted digital-first debt advice provider. Our culture is built on trust and respect. When our people feel valued, they pass that on to our customers. \n Over the past year, we've strengthened our brand, positioning, and values to support sustainable direct lead generation and build greater awareness of commercial debt advice and solutions. \n \n Why do we need you? \n The IVA Supervisor Case Manager is responsible for managing and supervising a portfolio of Individual Voluntary Arrangement (IVA) cases throughout the IVA duration. The role ensures that cases are administered effectively, customers receive appropriate support and guidance, and all activities are completed in accordance with insolvency legislation, regulatory requirements and internal policies. \n \n The role is responsible for overseeing key case management activities including annual progress reports, income and expenditure assessments, payment amendments, variations, breach management, completions and failures. Working closely with customers and internal stakeholders, the IVA Case Manager ensures that IVAs remain appropriately maintained, risks are identified and addressed, and positive customer outcomes are achieved wherever possible. \n \n The role also acts as a key point of contact for customers, providing clear communication, managing case progression and ensuring all actions, decisions and records are accurate, compliant and completed within agreed service standards. \n \n What's in it for you? \n We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team: \n\n • Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 25 days holiday allowance per year.\n, • Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.\n, • Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee.\n, • Wellbeing –We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes.\n, • Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you.\n\n Visit our website to find out more about our company culture https://moneyplusgroup.com/careers/ \n \n What do we need you to do? \n\n • Complete annual income reviews.\n, • Prepare annual reports and ensure they are completed within agreed timescales.\n, • Discuss changes in customer circumstances and agree appropriate payment amendments where required.\n, • Identify, manage and escalate breaches in line with company policies and regulatory requirements.\n, • Assess and process variation referrals, ensuring accurate completion of supporting documentation.\n, • Progress cases through completion and failure processes, ensuring all necessary actions are undertaken.\n, • Provide ongoing support and guidance to customers.\n, • Maintain accurate case records and ensure all systems and notes are kept up to date.\n, • Liaise with internal teams to resolve outstanding matters and progress cases efficiently.\n, • Ensure all activities are completed in accordance with insolvency legislation, regulatory requirements and internal procedures.\n, • Identify risks, issues and customer vulnerabilities, escalating where appropriate.\n, • Contribute to departmental performance, quality and customer service objectives.\n, • Support continuous improvement by identifying opportunities to enhance processes and customer outcomes.\n\n \n What skills & experience do we need you to have? \n\n • Experience working within the insolvency or debt management industry, ideally with exposure to IVA Supervisory processes.\n, • Proven ability to manage multiple cases, inboxes, and stakeholders while maintaining accuracy and deadlines.\n, • Strong organisational and time-management skills, with experience working in a fast-paced, high-volume environment.\n, • Ability to communicate effectively with internal teams and external stakeholders in a professional manner.\n\n \n What behaviours do we expect to see? \n Our values guide the way we work, so we’d expect to see behaviours aligned to these. \n We’re Always Ready \n\n • Technical Awareness: Understanding of IVA processes.\n, • Attention to Detail: Ensures accuracy in all data entry, documentation and case management tasks.\n\n We Raise the Bar \n\n • Organisation: Strong ability to manage multiple tasks, cases and deadlines effectively.\n, • Accountability: Takes ownership of tasks and ensures timely completion.\n, • Collaboration: Works effectively with colleagues, customers, and stakeholders to achieve shared goals.\n, • Communication: Communicates clearly and professionally, both written and verbal.\n\n We Work as One \n\n • Communication: Clear and professional communication across written and verbal channels.\n\n We Treat People Right \n\n • Customer Focus: Provides helpful, accurate support to internal teams and customers.\n, • Professionalism: Maintains a positive, respectful and reliable approach in all interactions.\n, • Supportive Approach: Willing to assist with team workload and contribute to shared success.\n\n \n Are you ready to join us? \n \n At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!

Manager - People in M&A - Deal Execution \n \n Base Location: Manchester, London or Birmingham \n \n Why Join KPMG as a Manager - People in M&A (Deal Execution)? \n The Deal Execution team is part of KPMG’s rapidly expanding Strategy Group, which delivers value for clients by challenging conventional thinking, bringing deep industry and functional insights and executing with investor-grade rigour. We are a diverse team of over 105 practitioners, working collaboratively with and orchestrating KPMG’s broad set of capabilities within our Advisory business, and are focused on continually enhancing value for clients across the deal and economic cycle. Our teams comprise of specialists capable of helping clients right through from conceptual thinking of buying a business to turning their business around in times of difficulty. \n \n The People in M&A Centre of Excellence deals with all aspects of the employee journey in M&A, as well as leveraging our experience to enact transformational change outside of a deal context. From early-stage strategy development and organisational design for carve-outs, to synergy cases and cost benefits, employee experience and corporate culture, employee transfer, through to the conception, development and management of effective transformational solutions to help an organisation achieve its ambitions and objectives. We work together to develop solutions to the issues our clients may face and understand the financial benefits or risks that may be present from a people perspective. Above all, we are driven by a passion to help our clients execute transactions and transformational change efficiently, maximising value through people and ensuring a smooth people transition. \n \n What will you be doing? \n In this role, you will work on and lead projects by working closely alongside senior members of the team, who will provide guidance and insight into the deal environment, enabling you to build your deals knowledge and further develop your people, OD, strategy and HR skills. You will also leverage your change and consulting skillset to deliver top-tier transformational change for clients outside of a deal context. \n \n This will include: \n\n • Due Diligence: Contributing to and reviewing deal and transaction reports from a people perspective\n, • Integration & Separation: Advising on people, strategy and organisational design aspects of integration, separation and optimisation initiatives (e.g. synergy analysis) including the development of target operating models, understanding the people landscape, defining transitional service agreements, developing plans and supporting implementation\n, • Transformational Change: Supporting the client in achieving their objectives by delivering transformational change projects\n, • Leadership & Management: The Manager is a role model supporting mentoring, coaching and development of junior project team members\n, • Stakeholder Interaction & Challenges: Demonstrate credibility and experience to advise and deliver on complex deals and acting as key point of contact for the client across specific engagement areas\n\n \n What will you need to do it? \n\n • A good understanding of or background in HR, OD or Strategy, ideally in a M&A environment.\n, • Experience of working on M&A projects and understanding of consultation is beneficial\n, • People specialism such as: People strategy, TUPE, HR functions, processes and technology, Union engagement, best practice organisational design, employee engagement, talent analysis, recruitment and retention. (Not all specialisms are required and a deep understanding in one area could be sufficient)\n, • Ability to manage small-medium-sized teams or significant parts of complex projects or programmes\n, • To discuss this or wider Deal Advisory roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG.\n\n \n Our Locations: \n We are open to talk to talent across the country. With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team. \n \n Find out more: \n Within Deal Advisory we have a range of divisions and specialisms. Click the links to find out more below: \n Deal Advisory at KPMG: https://kpmg.com/uk/en/home/services/deal-advisory.html \n ESG at KPMG: www.kpmgcareers.co.uk/our-esg-journey/ \n About our firm: www.kpmgcareers.co.uk/people-culture/about-our-firm/ \n KPMG Culture. Being Inclusive: www.kpmgcareers.co.uk/people-culture/being-inclusive/ \n KPMG Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/ \n \n For any additional support in applying, please click the links to find out more: \n Applying to KPMG: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/ \n Tips for interview: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/application-advice/ \n KPMG values: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/our-values/ \n KPMG Competencies: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/kpmg-competencies/ \n KPMG Locations and FAQ: www.kpmgcareers.co.uk/faq/?category=Experienced+professionals \n

About Us \n We provide First Aid for Finances, helping people move from crisis to control. Our debt advice and solutions are clear, personal, and built around lasting outcomes, combining digital convenience with human care. \n We're a Manchester-based business with a national reach, on a path to become the UK's most trusted digital-first debt advice provider. Our culture is built on trust and respect. When our people feel valued, they pass that on to our customers. \n Over the past year, we've strengthened our brand, positioning, and values to support sustainable direct lead generation and build greater awareness of commercial debt advice and solutions. \n \n \n Why do we need you? \n We’re looking for New Business Debt Advisors to join our dynamic Debt Advice team to support and advise our customers around the best solution to manage their debt effectively and enable their financial goals. Responsible for new customer acquisition and onboarding customer management, we’re looking for the best. \n \n What’s in it for you? \n We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team: \n\n • Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 25 days holiday allowance per year.\n, • Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.\n, • Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee.\n, • Wellbeing –We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes.\n, • Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you.\n\n Visit our website to find out more about our company culture https://moneyplusgroup.com/careers/ \n \n What do we need you to do? \n\n • Have rich conversations with customers, understanding their individual circumstances.\n, • Make recommendations on suitable solutions based on what you’ve learnt about your customer.\n, • Handle high volumes of calls, adapting your approach to suit the caller and their individual needs.\n, • Liaise with multiple teams across the business, building your internal relationships and networks.\n, • Listen actively and use your objection handling skills where necessary to ensure solution value.\n, • Keep your admin up to date, connecting with your peers, team leaders and managers.\n\n \n What skills and experience do we need you to have? \n\n • A desire to be part of something bigger, making a real difference to our customer’s lives.\n, • A motivation to learn and constantly grow.\n, • A hardy determination to handle the pressure of a high pace environment and targets.\n, • The desire to be proactive, accountable, and resilient.\n, • An empathy and understanding for people experiencing difficult times.\n, • While experience in the debt advice sector, working to targets or in a contact centre would be an advantage, it’s not essential.\n\n \n Are you ready to join us? \n At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!

\n The Principal Design Lead (PDL) provides senior technical leadership across multiple schemes, bridging project‑level design management and strategic technical oversight. The role is responsible for leading bid‑stage technical input, managing escalated design and delivery issues across projects, supporting the Head of Technical in driving consistency, compliance, and performance, and overseeing and mentoring Senior Design Managers and Design Managers. The PDL retains hands‑on responsibility for key or complex projects where needed. Responsibilities\n \n • Serve as the escalation point for technical and design issues across all schemes, driving timely resolution and risk mitigation.\n, • Lead and coordinate technical input into bids, including design appraisals, programme development, consultant strategies, risk identification, and value engineering opportunities.\n, • Support the Head of Technical in ensuring consistency of design management practices, standards, and procedures across all projects.\n, • Provide oversight of design programmes across multiple schemes, ensuring alignment with overall business and project objectives.\n, • Where required, undertake full design management responsibility for a project, delivering in line with programme, budget, and compliance requirements.\n, • Mentor and develop Senior Design Managers and Design Managers, providing guidance, coaching, and technical support.\n, • Review and challenge design information to ensure compliance with legislation, company standards, planning approvals, and client requirements.\n, • Support the implementation and adherence to Technical Operating Procedures across all schemes.\n, • Coordinate with Commercial, Operations, and Bid teams to ensure design solutions are practical, cost-effective, and aligned with delivery strategies.\n, • Review project‑specific design scoping and procurement strategies for consultants and subcontractor designers.\n, • Support the review and approval of consultant and subcontractor designer competency assessments and monitor their performance across projects.\n, • Ensure robust management of design change control processes across schemes.\n, • Support and oversee the timely submission of planning, building control, and statutory approvals.\n, • Promote best practice in design coordination, including fire safety, structural integrity, MEP integration, façade design, and maintenance strategies.\n, • Chair or support key design coordination meetings, workshops, and reviews on complex or high‑risk schemes.\n, • Ensure effective communication of technical information across teams and departments.\n, • Carry out site visits as required to support project teams and resolve technical issues.\n, • Always comply with company policies, procedures, and health, safety, and environmental requirements.\n Values – What We Need From You\n \n, • Doing the right thing\n, • Raising the bar\n, • Positive attitude and energetic pace\n, • Excellent interpersonal and communication skills\n, • Integrity\n, • Ability to make things happen – starter/finisher\n, • Tact and the ability to deal with difficult situations\n, • Proactive mindset\n, • Ability to challenge the norm and look for alternative solutions (positive deviance)\n, • Ability to work under pressure and multi‑task\n, • Excellent organisational skills and attention to detail\n, • Passion for achieving exceptional standards for business and personal growth\n Essential Qualifications\n \n, • Proven experience operating at a senior design management level across multiple residential or mixed‑use projects.\n, • Strong leadership capability, with experience managing and mentoring Design Managers.\n, • Experience operating across both strategic (multi‑project oversight, bids) and project‑level delivery.\n, • Extensive knowledge of design management processes across all project stages (bid, pre‑construction, construction, handover).\n, • Strong technical understanding of building design, coordination, and regulatory compliance.\n, • Experience leading or contributing significantly to bid‑stage technical submissions.\n, • Ability to identify, assess, and mitigate technical and design risks across multiple schemes.\n, • Strong problem‑solving and decision‑making capability, particularly on complex or escalated issues.\n, • Excellent communication skills with the ability to influence at all levels (internal teams, clients, consultants).\n, • Ability to prioritise and manage competing demands across multiple projects.\n, • Up‑to‑date knowledge of construction legislation, including the Building Safety Act, Building Regulations (Dutyholder roles), HRB procedures, and compliance requirements.\n, • Commercial awareness, balancing design quality and cost‑effectiveness.\n, • Experience coordinating and reviewing consultant performance and outputs.\n, • High‑rise residential experience.\n, • Strong organisational and reporting capability.\n, • Proven track record of successfully managing all aspects of the design and technical process in relation to residential buildings.\n, • Valid driving licence.\n, • Knowledge of methodology and sequencing process in delivering a construction project, including design and pre‑construction activities.\n, • Strong written and verbal communication skills.\n, • Understanding of the building safety legislative framework, including the Building Safety Act, Building Regulations (Dutyholder roles & competency requirements), and the HRB Procedure Regulations.\n, • Strong technical knowledge and skillset to assess, challenge and monitor design work compliance.\n, • Experience in designer scoping.\n Desirable Qualifications\n \n, • Experience supporting or deputising for Head of Technical / Technical Director roles.\n, • Proven involvement in complex or high‑risk schemes (e.g. HRBs).\n, • Experience in developing and improving technical processes or procedures.\n, • Strong understanding of procurement strategies and contractual design obligations.\n, • Knowledge of PAS 9980, EWS1, FRAEW and fire safety compliance frameworks.\n, • Experience with BIM and digital design management systems.\n, • Membership of a relevant professional body (e.g. CIOB, CIAT, RICS).\n, • Degree or equivalent qualification in Architecture, Engineering, or a construction‑related discipline.\n, • Passion for construction and customer satisfaction, with a focus on high standards and excellence.\n, • Proven track record of design requirements for procurement and construction purposes.\n, • In‑depth knowledge of contractual requirements, section agreements and utility application processes.\n, • Tenacious and driven.\n, • Strong practical knowledge of construction work types, methods and design solutions.\n, • Experience of producing and managing design programmes.\n, • Temporary works knowledge and experience.\n Equal Opportunities Statement\n At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know – we want this to be the best possible experience for you. \n #J-18808-Ljbffr

Position: Project Manager (Water Sector) \n Business Department: Bethell Construction \n Positions: 3 \n Area: Greater Manchester \n \n \n Job Summar \n yTo undertake and manage civil engineering projects, ensuring delivery and achievement of outcomes in accordance with the requirements, standards and targets set out by the client and in accordance with Bethell procedures and policies. To work collaboratively with the client, design partners, internal staff, sub-contractors, operatives and other professionals to support this process. Responsible for all aspects of health and safety, quality and environmental assurance, contract administration, cost control, planning, communication and people management \n \n . \n Principal accountabiliti \n \n es \n SAF \n\n • ETYOverall responsibility to implement all necessary safety measures to ensure a safe workplace in accordance with company procedures and poli\n, • cy.Implement measures to ensure all operations are caried out with full regard for the safety and welfare of visitors, other members of staff and yourse\n, • lf.Ensure daily H&S briefings, toolbox talks and site inductions are carried out as necessary for all workers on site and upload these records onto the Company CDE in a timely mann\n, • er.Ensuring requisite Risk Assessments and Method Statements (RAMS) are in place for all site operatio\n, • ns.Carry out site inspections in accordance with company procedu\n, • resEnsure the workforce is trained and competent for tasks being undertaken and ensure training is identified and completed, working with the training department to ensure compliance to the training and skills matr\n\n \n ix. \n CUST \n\n • OMERBe an ambassador for the Company, always presenting a professional attitude towards the cli\n, • ent.Keep the client informed of progress and any changes as they occur, ensuring compliance with the cont\n, • ractMaintain an organised, clean and tidy site layout that promotes a positive image of both the Company and our Clients. Following corporate branding guid\n, • anceGood understanding of the Client s Requirements each project, record variations as they arise, assist the Quantity Surveyors with the task of competing fair and accurate valuati\n, • ons.Maintain all correspondence with the client including Confirmation of Verbal Instructions (CVIs), Technical Queries (TQs) and prepare records for progress repo\n, • rts.Responsibility for timely handover of information to the client such as O&M manuals, H&S File and as-built drawi\n\n \n ngs. \n P \n\n • EOPLEShow respect to all site workers and implement measures to maintain a high morale amongst the workf\n, • orce.Motivate the site workforce accordingly to ensure that the project meets its object\n, • ives.Enforce the agreed site working hours and record accurate hours on weekly timesh\n, • eets.Performance management and appraisal of directly employed site operat\n, • ives.Engagement with subcontractors prior to commencing on site, coordination of their works, approving and acceptance of their works to the correct stand\n\n \n ards. \n INT \n\n • EGRITYRegular on-site inspections to ensure Quality standards are being maintained. Investigation, reporting and closing out all non-conformance i\n, • ssues.Engage in the team role of harmonious departmental operation. Submission of timely and accurate information to HQ including weekly plant records, material receipts and timesheet re\n, • cords.Ensure that all negative issues such as near misses, environmental incidents and customer complaints are fully investigated and reported to Board\n, • level.Ensuring accurate site records are kept and all site records are accurately filed at the end of a P\n\n \n roject \n SUST \n\n • AINABLEThe forward planning of work is accurately managed to ensure that adequate resources are secured in time and used efficiently to achieve completion of activities in accordance with the Contract pr\n, • ogrammeProgress is recorded and forward programming of works is co-managed weekly in liaison with the relevant Contracts M\n, • anager.Organise daily deliveries of materials/plant with sufficient advance planning, ensuring all resources are used effectively and effic\n, • iently.Monitor material usage on site to minimise w\n, • astage.Consider recycling and re-use of materials whenever suitable opportunities\n, • arise.Implement and monitor suitable measures to reduce the nuisance impact of our works on\n, • othersImplement and monitor any measures to protect the environment affected by ou\n, • r worksReview and ensure that suitable Environmental Management Plans are prepared for each project prior to the commencement of\n\n \n works. \n EX \n\n • CELLENCEImplementing a robust Quality system on site to suit the work scope and specification. Maintaining accurate Quality records and timely reporting of all non-conformance\n, • issues.Maintain up to date drawings and documentation as required for the accurate building of the project including all drawing r\n, • egistersEnsure all work is completed to the drawings and specifications. Initiating corrective action for any sub-standard work as it arises, target a zero-defect com\n, • pletion.Pre-completion Quality inspections to target a zero-defect com\n\n \n pletion. \n Person Spec \n i \n fication Qualifications and E \n\n • xperienceCSCS accr\n, • editationSMSTS 5-day accr\n, • editationMinimum 3-day first aid accr\n, • editationMinimum 5 years experience in a site supervi\n, • sory roleExperience in Civil engineeri\n, • ng works.Full clean drivin\n, • g licenceHNC/HND/Degree qualification in construction-relate\n, • d studiesTemporary Works Supervisor accreditation - P\n, • referableSEATS accreditation (Site Environmental) - P\n\n \n referable \n Skills and \n\n • knowledgeGood working knowledge of the construction industry and of all relevant trade d\n, • isciplinesGood understanding of the CDM r\n, • egulationsGood understanding of NEC Form of\n, • ContractsA good working knowledge of Microsoft Office products / internet\n, • and emailA good understanding of safe working practices / basic H&S re\n, • quirementsLeadership, planning and organisational\n, • qualitiesAbility to compare actual works with contrac\n, • t drawingsMotivator and peop\n, • le managerAchievement and resu\n, • lts drivenProblem solver can apply a range of analytical techniques to understand complex information issues. Considers a range of options and the\n, • ir effectsExcellent planner\n, • /organiserAbility to persuade others using logic\n, • and reasonA strong communicator with well-developed written and verbal communicat\n, • ion skillsClient focussed with regular dialogue and interaction internal an\n, • d externalUnderstanding the importance of Company Image and promoting the Beth\n\n \n ell brand. \n Persona \n\n • l qualitiesPositive commitmen\n, • t to safetyAble to cope under pressure and manage a wide range of priorities with multiple\n, • objectivesFlexibility\n, • of approachCommitment to busin\n, • ess success\n, • Team playerConscientious, trustworthy, open a\n, • nd reliableCommitted to partnering and\n, • integrationCommitted to continuous improvement and\n, • innovationProactive appro\n, • ach to workMotivated\n, • by resultsWell-presented\n\n \n appearance \n Sasha.McDonald@b \n ethell.co.ukRecruitment@b \n ethell.co.uk

We have an exciting opportunity for a talented Assistant (Junior) Creative Designer to join our Manchester office within a national Creative Design team, delivering high-impact work through a highly collaborative, multidisciplinary approach. \n \n About the role \n \n This is an excellent opportunity for an early-career designer to launch or further establish their creative career within a growing Creative Design team that delivers an exceptional quality of service in support of our consultancy work and internal communications. Working closely with the Creative Lead, and with guidance from wider team members across our office network, the role involves creating a wide range of touchpoints across both print and digital media, including brochures, presentations, marketing collateral, digital and social media assets, and materials for public engagement and events. \n \n With a new visual identity now in place and a redesigned website due to launch in July 2026, this is an especially exciting time to join the team as we continue to embed and evolve this identity across the business. \n \n The salary range for this role is £25,000 - £27,000. \n \n About You \n \n To be successful in this role, you will: \n\n • Have a degree or equivalent qualification in Graphic Design (or a related subject).\n, • Be able to demonstrate conceptual thinking and creative awareness.\n, • Have a good understanding of design-for-print and a working knowledge of digital design, including website and motion design.\n, • Have experience using Adobe Creative Suite, particularly InDesign, Illustrator and Photoshop, with any skills in motion graphics using Adobe After Effects and website development using Squarespace and Framer considered desirable.\n, • Have a genuine interest in all aspects of creative design is essential, along with curiosity and enthusiasm for exploring ideas in depth - whether that’s branding and visual identity, layout systems, digital interaction, or motion storytelling.\n, • Be committed to continuous learning, exploration, and developing your craft will be key to thriving in this role.\n, • Be comfortable in a fast-paced environment where priorities can shift, staying organised and focused to deliver high-quality work to deadlines.\n\n \n This role would suit someone at the beginning of their professional design career who is eager to learn and develop within a supportive, collaborative environment. You may currently be working as a Junior Graphic Designer, be in your first design role, or have gained relevant experience through your studies, placements, internships, or freelance work. Above all, we're looking for someone with strong creative potential, a positive attitude, and a willingness to learn from experienced colleagues while contributing to a team-focused culture. \n \n “Turley has provided me with a great opportunity to develop my knowledge and skills as a creative designer. Working alongside a supportive and experienced team, I help deliver a wide range of creative project work to support the business and its clients.” \n \n Basil Fan, Senior Creative Designer \n \n Click here to find out more about the Creative Design team. \n \n About Turley \n \n To find out more about life at Turley - our culture and the learning and development opportunities, as well as what you can expect in terms of salary and benefits, please see the website. \n \n How to apply \n \n If you think that Turley could be the right move for you, please apply in confidence by following the Apply Now link below or email careers@turley.co.uk, providing your CV and a covering letter and a link to/PDF of your portfolio (please note that applications must include a portfolio in order to be considered). \n We welcome applications directly and would prefer not to receive CVs from recruitment agencies. \n \n The successful candidate must have permission to work in the UK/Ireland by the start of their employment. \n \n Our aim is to be an even more diverse and inclusive company; we celebrate difference and we're actively building more diverse teams. We welcome applications from candidates regardless of background and personal circumstances who meet the criteria set out above. We would love for you to join an organisation that enables you to thrive. If you need any assistance during the recruitment process or we can put in any adjustments for you, please contact Turley’s People & Culture team (careers@turley.co.uk).

Medlock Square marks a bold new chapter in the evolution of the Etihad Campus — a vibrant, year‑round destination for culture, leisure and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co‑op Live arena. \n \n Named after the River Medlock that runs beneath the site, the development celebrates Manchester’s industrial heritage while shaping its next era of city‑defining experiences. Manchester is known worldwide for its sport, music and entertainment — and Medlock Square will build on that legacy, creating a landmark home for exceptional shared moments and elevating the city’s position as one of Europe’s most dynamic, fast‑growing destinations. \n \n At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and all‑day dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences, Medlock Square will deliver high‑quality hospitality all week long and across the events calendar. \n \n About the role \n As Head Host, you will lead the guest arrival and hosting experience across our premium restaurant environments, shaping the first and last impression of our brand. \n \n This is a role rooted in elevated, lifestyle-led hospitality — creating a sense of welcome that feels personal, intuitive and effortless. You will set the tone from the moment a guest arrives, curating a seamless journey that reflects the quality and ambition of our venues. \n \n However, this role also requires agility. On event and matchdays, the environment transforms — shifting into a dynamic, high-volume VIP hospitality operation. You will lead this transition, ensuring that even at scale, the experience remains polished, controlled and guest-focused. \n \n Working closely with Restaurant Managers, Reservations, and Front of House teams, you will balance precision and personality — delivering both refined dining experiences and exceptional large-scale service. \n \n You will be responsible for: \n \n Guest Experience & Hosting Leadership \n Lead the hosting function across restaurant venues, delivering a confident, warm, and highly polished guest welcome. Act as the face of the venue, creating a strong sense of arrival while building meaningful guest relationships and delivering personalised experiences for both returning and VIP guests. \n \n Reservations & Guest Flow Management \n Own and lead the SevenRooms platform as a key commercial and operational tool, ensuring effective management of reservations, table configurations, pacing, waitlists, cancellations, and guest communications. Use data and reporting to forecast demand, maximise covers, enhance guest experiences, and support wider business objectives. \n \n Matchday & Event Operations \n Lead the transition from premium dining to high-volume VIP hospitality during matchdays and major events, ensuring guest experience remains seamless in fast-paced environments. Maintain strong floor presence while coordinating with operational teams to manage guest flow, service standards, and operational delivery. \n \n Leadership, Training & Culture \n Lead, coach, and inspire the host team to deliver consistently high standards while embedding a modern luxury hospitality approach. Support recruitment, onboarding, training, and development, acting as a role model for service excellence, professionalism, and brand representation. \n \n Standards, Presentation & Environment \n Maintain exceptional presentation standards across all guest arrival points while creating a welcoming and energetic front-of-house environment. Drive consistency in service style, communication, and overall guest interaction. \n \n Collaboration, Commercial Awareness & Compliance \n Work closely with Restaurant Managers, Events, Bars, Marketing, and Guest Experience teams to deliver a joined-up guest journey and support activations, loyalty initiatives, and commercial performance. Ensure all guest data, reservations, and front-of-house operations are managed in line with GDPR, health & safety, and company procedures. \n \n Skills, Knowledge & Expertise \n Essential \n\n • Experience in a senior host, maître d’, or guest experience leadership role within premium or lifestyle hospitality environments\n, • Familiarity with reservations platforms (e.g. OpenTable, SevenRooms or similar)\n, • Strong understanding of front-of-house operations and guest journey management\n, • Exceptional interpersonal skills, with a natural presence and ability to engage a diverse guest profile\n, • Highly organised, with the ability to manage reservations, flow, and pressure in fast-paced environments\n, • Proven experience leading and developing teams\n, • Calm, composed, and solutions-focused, particularly in high-pressure service moments\n\n \n Desirable \n\n • Experience within luxury, lifestyle, or members’ club environments (e.g. Soho House-style service)\n, • Experience in high-volume, event-led or stadium hospitality environments\n, • Experience managing VIP guests and premium service environments\n\n \n Why Join Us? \n\n • Private Medical Insurance (Vitality) – including Virtual GP access and rewards\n, • Group Life Assurance – 4x salary paid to your nominated beneficiary\n, • Birthday Day Off – an extra day to celebrate\n, • Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks\n, • Employee Assistance Programme & Wellbeing Platform – including counselling support\n, • Employee Discounts Platform (Blackhawk) – cashback and savings across major retailers\n, • Company Pension Scheme\n, • Generous Holiday Allowance – plus bank holidays\n, • Career Development Opportunities – with progression across the campus\n\n \n About Eastlands Venue Services Limited \n Eastlands Venue Services Limited is a joint venture between City Football Group (CFG) and Oak View Group (OVG). \n \n We deliver high-quality catering and hospitality services year-round across the Etihad Stadium and Co-op Live, supporting events for Manchester City Football Club and some of the biggest names in entertainment. \n \n With a growing team of over 100 permanent staff and around 3,000 casual workers, through teamwork, innovation and excellence, we support 150 + live events annually. \n \n The Etihad Campus is evolving into a world-class entertainment destination, creating exciting new opportunities - and we’d love for you to be part of our team! \n Eastlands Venue Services Ltd is committed to protecting your personal data. Information provided will be used for recruitment purposes only and handled in accordance with the UK GDPR and our Candidate Privacy Notice. Candidate data is retained for 18 months unless you request removal sooner. For details, contact talent@eastlandsvsl.com.

\n Description\n At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary\n As the Head of Software Sales you will lead both direct and a virtual team to create and drive the Software Sales strategy. You will execute this strategy alongside the team ensuring alignment with overall business objectives and wider targets. \n The direct team will include specialist sales people. You will be accountable for the performance and growth of the Software business. This role demands a strategic thinker with strong leadership skills, commercial acumen, and the ability to foster collaboration and innovation across direct and virtual teams. \n This role exists to drive strategic leadership, mentoring, and inspiration aligned to cross-functional teams within key business units—including OCTO, Partner Management (PPM), Commercial teams and Marketing—while ensuring alignment to CDW’s overarching sales objectives. \n The Head of Software Sales is accountable for actively shaping and executing the Software strategy across short and long term horizons, fostering an environment of innovation, accountability, and high-quality delivery. By managing financial and performance metrics, nurturing internal and external relationships, and cultivating a culture of continuous improvement, the role ensures that team efforts directly contribute to sustainable revenue growth and enhanced customer outcomes. \n The primary objectives of the role are: \n \n • To deliver exceptional internal and external customer experiences and outcomes aligned to our Software sales motions and portfolio whilst also driving a profitable outcome for CDW.\n, • To clearly define the Software go to market, which capability areas we focus on and how we continue to manage and grow a positive P&L within this team.\n, • To work in partnership with various internal business units, supporting initiatives that drive improvements to the way we operate through process and platform, always demonstrating balanced flexibility and a passion to engage.\n, • To create and evolve learning and development programmes (in collaboration with other business units) ensuring co‑workers are continuing to develop individually and in line with business objectives.\n What you will do\n \n, • Build the UK’s best Software Sales business by leading and developing this pillar (consisting of a core set of go to markets).\n, • Proactively drive exceptional and consistent customer and seller experiences innovating our delivery model, drive increased opportunity win rates and customer up/cross sell through progressive and credible presales expertise – Always seeking to ‘raise the bar’.\n, • Create and execute on a business plan which is aligned to CDW’s business strategy and delivers profitable outcomes.\n, • Be confident and comfortable running a P&L aligned to annual business objectives where relevant.\n, • Continue to evolve the business unit to ensure relevance and forward thinking – never standing still.\n, • Proactively engage with sales leadership, sellers, and the wider business to assess and support opportunities in various stages of flight considering resource requirements and constraints.\n, • Develop market insights and competitive intelligence in collaboration with the Solution Sales leadership team, Office of the CTO, Partner Management, Marketing and Sales teams that aid in the development and success of the Software Sales team.\n, • Host, attend and participate in internal, customer or partner events to showcase CDW’s capability.\n, • Continuously assess and develop the existing Software Sales team and recruit the best talent into the team to drive towards CDW’s core strategic objectives as well as always striving to improve standards.\n, • Drive deliberate and exceptional collaboration across all presales business units delivering broad business outcomes for our customers.\n Management\n \n, • Create and foster an environment conducive to innovation, high productivity, and high quality, regularly observing the performance of direct and in‑direct reports, ensuring they maintain focus, motivation, adhere to and improve quality standards.\n, • Lead and develop teams and individuals within their responsibility, motivating, mentoring, coaching and nurturing talent with a positive attitude – Ensuring teams are highly motivated, quality‑minded, and commercially focused.\n, • Assist in the development of training and certification plans for the Solution Sales business in collaboration with the Learning & Development department aligned with business growth plans.\n, • Contribute to the ongoing development of Solution Sales and the wider business culture, promoting diversity, team building, and learning opportunities – promoting a progressive environment that is fun to work in.\n, • Attract new and retain existing coworkers that have technical or professional expertise that maintains and promotes capabilities needed by the UK business.\n, • Conduct monthly 121 meetings with the team, monitoring performance, supporting development, and completing the coworker life cycle process in line with Co‑worker Services Guidance.\n, • Accountable for accurate departmental financial forecasting, cost centre management, opportunity cost model standards, staffing, recruitment, and coworker performance management.\n, • Build and maintain strong relationships with other departmental leads (including US and Canadian peers) to maintain an awareness of developments within the wider business and support opportunities for standardisation across geographies where applicable.\n, • Act as a senior escalation point for business‑critical events related to the business unit you lead, taking ownership of issues and driving remediation activity as necessary.\n What we expect of you\n \n, • Proven successful experience in the Information Technology and Services market with demonstrable experience working in a leadership position as well as a track record of developing teams and individuals.\n, • Proven C‑level interaction, engagement and relationship management.\n, • Demonstrable track record of driving revenue and profit growth, managing cost, and attracting, retaining, and developing talent.\n, • Strong understanding and experience of the procurement lifecycle including negotiation, contracting, and the management of third parties.\n, • Experience in building internal departmental brand and engaging with multiple internal business units.\n, • Professional certifications (desirable) such as Sales, Business Administration or Leadership & Management qualifications.\n, • Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships.\n, • Detail‑oriented with strong time management skills combined with the capacity to lead and work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs.\n, • Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to customers, senior leaders, and cross‑functional audiences.\n, • High levels of industry‑related knowledge with an insatiable thirst for new information relevant to the market.\n, • Prepared for occasional travel between CDW UK & International offices as the role requires whilst maintaining a suitable home life balance.\n, • Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft‑skill development – always seeking to personally develop as an individual.\n \n We make technology work so people can do great things. \n CDW is a leading multi‑brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximise return on their technology investments. Together, we unite. Together, we win. Together, we thrive. \n CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. \n CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW’s AI Applicant Notice. \n #J-18808-Ljbffr

\n Job Summary\n The Client Services Director is responsible for proactively managing all aspects of service delivery, providing leadership and support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth and value realization. Main Responsibilities and Accountabilities\n Individual role holders may be advised of additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership\n \n • Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business and customer needs.\n, • Implement and manage IT Service Management (ITSM) practices and frameworks (such as ITIL) to optimize service delivery processes, including incident, problem, change and release management.\n, • Deliver an effective resource model that operates within the best practice and ratio requirements of the operating group.\n, • Ensure the efficient delivery of customer support services across all tiers, leveraging technology solutions like automation and AI to improve service quality and operational efficiency.\n, • Implement and lead a proactive, customer centric support strategy.\n Professional Services Leadership & Growth\n \n, • Lead and scale the Professional Services (PS) team, ensuring services are aligned with customer needs and provide tangible value, including consulting, implementation, training and support.\n, • Develop and execute a growth strategy for Professional Services, including offering repeatable, scalable service packages that generate predictable revenue.\n, • Optimize resource utilization, ensuring that consultants and technical resources are efficiently allocated and aligned with customer project goals.\n, • Oversee all professional services projects, ensuring that they are delivered on‑time, on‑budget and with high customer satisfaction.\n, • Deliver an effective resource model that operates within the best practice and ratio requirements of the operating group.\n, • Enable the Professional Services team to self‑generate Customer Success engagements and work items which deliver growth and revenue.\n Customer Experience Strategy & Leadership\n \n, • Develop and execute a comprehensive Customer Experience strategy that aligns with business goals and improves customer satisfaction across all touchpoints.\n, • Implement customer journey mapping, ensuring every interaction is seamless and contributes positively to the customer’s overall experience.\n, • Work closely with cross‑functional teams (Sales, Marketing, Product) to integrate customer feedback into ongoing service improvements and product development.\n, • Establish and manage customer satisfaction KPIs (e.g., NPS, CSAT) to track progress and identify opportunities for continuous improvement.\n, • Monitor and track customer experience and ensure these align to Business goals, Customer growth and Experience.\n Customer Success & Retention\n \n, • Develop a comprehensive customer success framework that ensures customers derive maximum value from all aspects of customer support and professional services engagements.\n, • Work closely with customer‑facing teams to identify opportunities for upselling, cross‑selling, and deepening customer relationships.\n, • Implement proactive strategies to reduce churn, including customer health scoring and targeted engagement.\n, • Act as an executive sponsor for key accounts, ensuring top‑tier service and fostering long‑term partnerships.\n Operational Efficiency & Continuous Improvement\n \n, • Ensure that managed services, customer support, and professional services teams are operating efficiently and meeting agreed‑upon service levels.\n, • Implement continuous improvement initiatives across all functions, leveraging data‑driven insights, customer feedback, and industry best practices to enhance service quality.\n, • Drive automation and technology adoption to streamline processes, reduce manual intervention, and increase overall service scalability.\n, • Enable a strategy that focuses on proactive engagement and data‑driven decisions to remove ad‑hoc customisations and drive high‑value service and product offerings.\n Cross‑Functional Collaboration\n \n, • Partner with senior leadership, particularly in Sales, Marketing and Product, to ensure alignment between customer expectations and service delivery capabilities.\n, • Collaborate with Sales teams to support renewals, upselling and cross‑sells, leveraging customer insights to tailor solutions.\n, • Work with the Product team to relay customer feedback, influencing product roadmaps and identifying new opportunities for customer‑driven innovations.\n People Leadership & Culture\n \n, • Build, mentor, and lead ambitious, inclusive, high‑performing teams across customer support and professional services aligned with ‘Our Compass’ Values.\n, • Foster a culture of collaboration, continuous learning and customer‑centricity across all teams.\n, • Set clear goals and expectations for each team, providing regular feedback and opportunities for professional development.\n, • Promote a customer‑first mindset across all functions, ensuring every team member understands their role in delivering exceptional customer experiences.\n, • Recruit and mentor future leaders across global teams.\n, • Promote engagement via Peakon feedback, regular check‑ins and quarterly reviews.\n, • Champion wellbeing and DEI initiatives and actively participate in global culture‑building programs.\n, • Manage performance, absence, recruitment, and development processes via Workday.\n, • Model and uphold our core values, recognising positive behaviours and constructively addressing misalignment.\n Wellbeing, DEIB & Values\n \n, • Promotes wellbeing and actively supports Diversity, Equity, Inclusion, and Belonging initiatives.\n, • Embodies the company’s values in every interaction.\n, • Creates an inclusive, high‑performance culture built on trust, respect and shared purpose.\n \n Additional context: Veridian is the global market leader in asset management software utilized by the cruise industry. The flagship software, AMOS(TM) (Asset Management Operating System), helps cruise lines increase efficiencies, encourage data sharing across fleets, and streamline processes that result in cost and time savings. \n #J-18808-Ljbffr

Vacancy: Bid Writer \n Location: Greater Manchester \n Business area: Bethell Construction \n Positions: 1 \n \n Job Overview: \n Coordination of case study evidence, through liaison with operational management, ensuring a strong awareness and knowledge of the “Bethell story” underpinning a structured approach to planning, drafting, writing, and coordinating responses to bids and technical briefs set by clients and prospective clients. Develop ideas shared by the bid team into work-winning tender proposals that differentiate Bethell above our competitors. \n \n Principal Accountabilities \n \n SAFETY \n\n • Employ safe working practices at all times and maintain a positive safety image\n, • Positively portray Bethell’s excellent health and safety record in all tender bid\n, • Visually promote the safety culture of the organisation highlighting key performance metrics across the HSQE aspects of the business\n\n \n CUSTOMER \n\n • The ability to grasp a good understanding / technical knowledge with the assistance of the business to meet and deliver the Client’s requirements for each tender bid\n, • • Assess and differentiate the associated points structure within any tender quality assessment, targeting maximum potential marks based on the response assessment criteria\n, • • Demonstrate an approachable demeanour and always present a professional attitude towards the Client\n, • • Ensure that we can demonstrate that we not only meet our Client’s expectations, but also exceed them whilst engaging with a wider stakeholder demographic, supporting Social Value initiatives\n, • Communicate with the client to question ambiguity and seeking clarification to underpin accurate and achievable quality / technical commitment within tender submissions\n\n \n PEOPLE \n\n • Working closely with the wider Estimating team whilst developing relevant answer material and agile storyboarding that clearly answer a brief’s requirements and portray the Company appropriately, embedding the organisation’s values across all responses\n, • Building internal and external relationships with individuals in order to create high quality bids that best represent the Company culture and manner of operation across our core discipline\n, • Presenting information in a meaningful, structured, accurate and understandable way to both internal and external stakeholders\n, • Working relentlessly to acquire relevant information from personnel within the business to support bid proposals, indexing case study material, holding an accurate library of evidence that will support tender submissions across a wide client spectrum\n\n INTEGRITY \n\n • Ensuring all written documentation relating to bids and tenders is of high quality and accuracy\n, • Timely planning, management and completion of allocated selection questionnaires and tender submissions through the various stages of procurement processes\n, • Maintain a professional approach positively reflecting the company image at all times\n, • Strong conviction to work as necessary to meet deadlines whilst maintaining the highest standards of bid content and presentation\n, • Undertake all other duties as deemed appropriate and assigned by your line manager\n\n SUSTAINABLE \n\n • Research publicly available information on our clients’ policies and compile bid responses that mirror our Clients’ approach to Sustainability issues\n, • Promote imaginative ways to demonstrate our approach to recycling and re-use of materials whenever suitable opportunities arise\n, • Promote the Company as a champion of Environmental matters with underpinning knowledge of sustainable practices operated across the organisation\n, • Promote and elaborate on the Company’s approach to Corporate Responsibilities and Social Value\n, • Supporting innovative thinking with value added planning approach whilst documenting operational activities\n\n EXCELLENCE \n\n • Critical attention to detail, proof-reading and editing documents to eliminate errors, controlling the associated review process for tender adjudication\n, • Propose imaginative and eye-catching proposals to promote the Bethell brand and differentiate from our competitors, graphic design proposals etc.\n, • Reviewing and evaluating each unsuccessful bid to share constructive feedback and lessons learned with colleagues transposing into appropriate action plan for continuous improvement\n, • Secure prestige work with key Clients through successful bids won with score margins attributable to innovative bid writing\n\n \n Skills and Knowledge \n \n • Excellent and confident communication skills, both verbal and written \n • Ability to interrogate effectively to gain detail from operational leads \n • Excellent attention to detail with solid editing and proofing ability \n • Good knowledge of the construction industry \n • Researching expertise \n • High level of proficiency in all Microsoft Office - Word/Excel/Outlook/Teams/Visio \n • Basic knowledge of Microsoft Project would be an advantage \n • Ability to interpret information from Tender drawings, schedules, documents \n • Ability to persuade others using logic and reason \n • Strong analytical skill, being able to read between the lines \n • Excellent organisational skills \n • Client focussed with regular dialogue and interaction – internal and external \n • Understanding the importance of Company image and promoting the Bethell brand \n \n Qualifications and Experience: \n \n • Bachelor degree or Diploma in a subject with emphasis on written works in English language \n • Preferably 2 years’ experience of working as part of a team to develop bids for large contracts or the proven ability to demonstrate effective bid writing skills \n • Previous experience in the construction industry would be an advantage \n • Desirable experience of written technical submission within a contracting environment \n • Full clean driving licence \n \n Personal Qualities: \n \n • Positive commitment to safety \n • The ability to multitask and prioritise workload and work well under increasing pressure \n • Flexibility of approach \n • Problem solver - considers a range of options and their effects \n • Commitment to business success \n • An approach to work that is deadline driven with effective time management skills \n • Team player \n • Achievement driven, motivated by results \n • Strong commitment to customer service excellence \n • Well-presented appearance \n • Conscientious, trustworthy, open and reliable \n • Committed to continuous improvement and innovation \n \n Benefits: \n • Company pension \n • Employee discount \n • Free parking \n • Health & wellbeing programme \n • Life insurance \n • On-site parking \n • Referral programme

About Us \n We provide First Aid for Finances, helping people move from crisis to control. Our debt advice and solutions are clear, personal, and built around lasting outcomes, combining digital convenience with human care. \n We're a Manchester-based business with a national reach, on a path to become the UK's most trusted digital-first debt advice provider. Our culture is built on trust and respect. When our people feel valued, they pass that on to our customers. \n Over the past year, we've strengthened our brand, positioning, and values to support sustainable direct lead generation and build greater awareness of commercial debt advice and solutions. \n \n Why do we need you? \n Contract Objective \n To deliver a defined programme of specialist recruitment whilst establishing sustainable talent pipelines for operational recruitment during a six month fixed term contract, enabling MoneyPlus to meet both immediate and future hiring needs through direct sourcing. \n \n Role Purpose \n This is a unique opportunity to join MoneyPlus at a pivotal time. \n As our Internal Recruiter, you will take ownership of delivering a defined programme of specialist recruitment whilst ensuring a strong pipeline of talent is maintained for our operational teams. \n This is a delivery-focused role with two clear objectives: \n\n • Successfully recruit a programme of specialist vacancies through proactive, direct sourcing.\n, • Build and maintain talent pipelines for operational roles, enabling the business to respond quickly to ongoing recruitment demand.\n\n Working closely with hiring managers across the business, you will act as a trusted recruitment partner, delivering an exceptional candidate experience and ensuring recruitment activity is commercially focused, efficient and aligned to business needs. \n \n What's in it for you? \n We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team: \n\n • Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 25 days holiday allowance per year.\n, • Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.\n, • Doing our bit – We show support in every way we can to our clients, people, and company charity.\n, • Wellbeing –We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes.\n, • Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you.\n\n Visit our website to find out more about our company culture https://moneyplusgroup.com/careers/ \n \n What do we need you to do? \n Specialist Recruitment \n\n • Deliver end to end recruitment across an agreed portfolio of specialist vacancies.\n, • Build tailored sourcing strategies for each vacancy and target market.\n, • Proactively identify, engage and attract passive candidates using LinkedIn Recruiter and other sourcing methods.\n, • Produce engaging job adverts and attraction campaigns.\n, • Screen, assess and shortlist candidates against role requirements.\n, • Coordinate interviews, feedback and offer management.\n, • Build talent pipelines for specialist skill sets to support future recruitment needs.\n, • Deliver an exceptional candidate experience throughout the recruitment lifecycle.\n\n Operational Recruitment \n\n • Develop and maintain talent pipelines for operational and volume recruitment across the business.\n, • Build relationships with prospective candidates to create a ready pipeline for future vacancies.\n, • Work proactively with hiring managers to anticipate recruitment demand.\n, • Reduce time to hire by maintaining an active pool of qualified candidates.\n, • Monitor attraction performance and recommend improvements to increase candidate quality and application volumes.\n\n Hiring Manager Partnership \n\n • Build trusted relationships with hiring managers across the business.\n, • Provide advice on recruitment strategy, market conditions and candidate availability.\n, • Challenge and influence hiring decisions where appropriate to achieve the best outcomes.\n, • Ensure recruitment activity progresses efficiently through regular communication and effective pipeline management.\n\n Recruitment Operations \n\n • Maintain accurate recruitment records, reporting and recruitment data.\n, • Ensure recruitment activity complies with company policy and employment legislation.\n, • Identify opportunities to improve recruitment processes, candidate experience and hiring efficiency.\n, • Support continuous improvement of recruitment practices and employer brand.\n\n \n What Success Looks Like \n By the end of the six month contract you will have: \n\n • Successfully delivered the agreed programme of specialist recruitment.\n, • Established robust talent pipelines for operational recruitment.\n, • Reduced dependency on external recruitment agencies through effective direct sourcing.\n, • Improved time to hire across both specialist and operational recruitment.\n, • Delivered an outstanding experience for hiring managers and candidates.\n, • Strengthened recruitment processes, talent pipelines and ways of working, leaving a lasting positive impact beyond the duration of the contract.\n\n \n About You \n You are an experienced recruiter who thrives in a fast-paced environment and enjoys taking ownership of delivering results. \n You are proactive, organised and commercially aware, with the ability to balance multiple recruitment priorities while building strong relationships with stakeholders. \n Most importantly, you enjoy finding great people, creating positive candidate experiences and delivering recruitment solutions that genuinely support business success. \n \n Skills & Experience \n Essential \n\n • Previous experience managing end to end recruitment, either in-house or within a recruitment agency.\n, • Proven experience recruiting professional, specialist and operational roles.\n, • Strong direct sourcing and headhunting capability.\n, • Experience using LinkedIn Recruiter and other candidate sourcing tools.\n, • Excellent stakeholder management and influencing skills.\n, • Ability to manage multiple vacancies simultaneously whilst maintaining quality and pace.\n, • Strong organisational, communication and relationship-building skills.\n, • Confidence using recruitment systems and Microsoft Office applications.\n\n Desirable \n\n • Experience recruiting within financial services, professional services or other regulated environments.\n, • Experience developing talent pipelines and recruitment marketing initiatives.\n, • Experience improving recruitment processes and candidate experience.\n, • Understanding of employer branding and talent attraction strategies.\n\n \n Why Join MoneyPlus? \n This is an opportunity to make an immediate and visible impact within a growing organisation. \n You'll play a key role in helping MoneyPlus attract exceptional talent, reduce reliance on agency recruitment and build sustainable talent pipelines that support future growth. \n Working as part of a collaborative and supportive People team, you'll have the autonomy to shape recruitment activity, influence hiring decisions and leave a lasting legacy through the improvements you make. \n This is more than a recruitment role. It's an opportunity to deliver meaningful business outcomes during a pivotal period of growth. \n

\n Who we are: \n \n A dedicated tech recruitment agency founded in 2014 by Directors with over 40 years combined experience, we partner with a plethora of household names UK wide & beyond to source top level technologists across every industry specialism. \n \n The role: \n \n After a record breaking year and a move into our shiny new offices overlooking the city, we are looking to grow the team once more. We're not one of the big boys so you won't be part of a 10 person intake, we can dedicate the time and resources you will need as an individual to make yourself a success in what is a hugely competitive industry. We can also offer a wide choice of market specialisms under the direct mentoring of our experienced leadership team. \n You will be responsible for expanding our service offering along the lines of your chosen market, bringing on board new clients and making sure they're serviced to the levels we have become renowned for. You'll get plenty of help along the way and we pride ourselves on avoiding the churn & burn approach to expansion - if you're dedicated & committed, we'll be with you all the way. \n \n So what are we looking for? \n \n If someone could write the recipe for perfect results every time when it comes to hiring trainee recruiters, they would very rich indeed. Successful recruiters come from many a background but most have experience in some sort of customer service or sales role whether people interaction plays a big part. \n \n What you will need though is a commitment and dedication to delivering for your clients whilst being driven to achieve, and surpass, targets set. With this should be a genuine thirst for both personal and financial success in what is one of the most competitive industries you can imagine. We only recruit for highly sought after technical staff and competition is tough, we know it’s not easy but nothing that's worth the reward ever is! \n \n As technology is our sector of choice, you will also need to develop a deep understanding of your chosen speciality - Google can always help but a few weekends with your head buried in the right kind of book won’t go amiss. \n \n Traits you will need to bring: \n \n\n • Communication - strong written and verbal communication skills are a must as you establish and build relationships across the industry\n, • Self-Promotion - more than ever in the connected world, your ability to promote your personal brand is an essential part of what we do. Via Linkedin, Twitter, YouTube, personal and company blogs etc, you will be reaching out to prospects and must have a firm grasp of how to market yourself with confidence\n, • Organisation – with numerous clients and candidates seeking your expertise, you will need to master the art of multiple plate spinning\n, • Initiative – an ability to think on your feet and resolve any issues is vital.\n, • Work ethic – it goes without saying in any role but you get out what you put in. This is especially true in recruitment.\n, • Resilience – things go wrong in recruitment, often! You’re representing people and those people have a tendency to change their minds - often to your detriment. Shout, scream, sulk a little……..then pick yourself up and go again.\n\n \n And what you can expect: \n \n\n • Comprehensive training in all aspects of the role – both “classroom” and “on the job”\n, • Uncapped, market leading commission scheme with no thresholds and quarterly incentives to progress\n, • Team holiday incentives – last year saw the team visit Las Vegas\n, • Clothing allowance\n, • 25 days holiday, birthday off & WFH options after probation\n, • Access to marketing lead tech & Linkedin recruiter account\n, • Company pension scheme\n, • Awesome Altrincham centre office location overlooking the markets with pool table, table tennis, beer fridge & underground parking (also available to use at the weekend, very handy for shopping!)\n, • Relaxed, friendly culture – we’re competitive but we’re not Wolf of Wall Street\n\n \n Curious? \n \n You probably have lots of questions but If the above genuinely sounds like the kind of challenge that excites we would love to hear from you. \n \n Drop us a line with your latest CV and we can arrange an initial, informal chat.

Element has an opportunity for a new Environmental Technician based from our Stockport site, whose prime responsibility is to assist the regional environmental field services department in environmental testing and reporting at project sites. \n \n Excellent career progression with full on-site training, whilst working toward MCERTS qualification in Stack Emissions Testing. Training period with assessments is 2-2.5 years with pay increments at each stage. \n \n Main Responsibilities: \n\n • Support the Team Leader during on-site sampling and monitoring activities\n, • Driving to client sites\n, • Site inductions and participation in risk assessments\n, • Accessing monitoring locations and setting up equipment\n, • Operation of sampling and test equipment to measure emission levels\n, • Collation of site information relating to the monitoring and corresponding process activities\n, • Interaction and communication with customer contacts, regulators, etc\n, • Adherence to company and client health and safety protocols\n, • Cleaning, preparation, repair, calibration and maintenance of test equipment\n, • Maintaining stocks of consumable items\n, • Handling and shipment of samples to laboratories\n, • Maintenance of numerous records in accordance with our accredited QMS\n\n \n Skills & Qualifications: \n\n • Interest in environmental monitoring and industrial processes\n, • Ideally qualified to either A-Level, HNC or Degree ideally in an environmental related subject but not a necessity\n, • Experience in a similar role would be advantageous, however full training will be provided\n, • A full driving license is essential as extensive travel, including overnight stays, will be involved\n, • You will be a good team player with a positive attitude and willingness to learn and develop\n, • You will be comfortable working outdoors, at heights, in physically strenuous situations, and where manual handling of scientific equipment is required\n, • Attention to detail and a desire to provide excellent customer service are desirable characteristics of the successful candidate\n\n \n What we offer \n 33 days annual holiday, consisting of 25 days annual holiday + 8 days public / x4 Life Assurance / Legal & General Pension / Cycle to Work Scheme / Free Onsite Refreshments / Refer a Friend Bonus Scheme / Perks At Work Discount Scheme

Overview \n \n This is an opportunity to join a small Residential Conveyancing team on a remote basis. The team prides itself on client care, so this is not a high volume position and so would suit a Residential Property Solicitor who is perhaps looking for a more manageable caseload. \n \n The Remote Conveyancing Solicitor will get plenty of support but will also be expected to work autonomously on their own caseload from start to finish. \n \n What the firm is looking for \n \n The team is looking to recruit a Remote Conveyancing Solicitor who is confident running their own matters. There will, of course, be ongoing support from the team but it will suit somebody who has experience of running their own busy caseload. \n \n The firm is happy to consider qualified solicitors at all levels - including NQs who can demonstrate a strong grounding in Conveyancing (perhaps pre-qualification experience as a Paralegal for a number of years in Residential Property work). \n \n The role would only suit Solicitors who are completely happy with a fully remote setup. \n \n What the firm can offer you \n \n\n • Remote working\n, • A busy caseload but not a high-volume environment\n, • Plenty of support and team interaction\n, • Chance to work in a small, supportive team\n, • Salary depends on experience but likely to be between £40,000 - £45,000\n\n \n If you are interested in applying for the position or would like to discuss further, please email conor@farrell-legal.co.uk or 07368965385

This is a rare opportunity to join at the start of something big. \n \n The excitement of a startup with the security of a big, established company. \n \n We are helping a large UK-owned software group to build and scale a world-class, AI-first engineering organisation in Manchester. They have very ambitious plans and the budget to make it happen. \n \n As one of the first hires in the newly established and growing UX function, you will be responsible for delivering excellent, design across two product areas. Whilst the UX chapter is newly established, the design system is being built. This is a hands-on design role — you will own the design of real, complex features. \n \n You’ll work closely with the newly established engineering and product teams. This role offers the chance to influence technology standards across multiple greenfield projects. \n \n What we’re looking for: \n\n • Proven experience shipping real features in complex, workflow-driven products — from concept to production\n, • Detail-obsessed interaction designer, covering every state: edge cases, errors, and recovery flows\n, • Self-directed and highly accountable — comfortable managing multiple priorities in fast-paced environments\n, • Strong design systems practitioner — consistent, scalable, and thoughtful in execution\n, • Clear, precise communicator — with a focus on effective microcopy in complex scenarios\n, • Collaborative but decisive — confident in advocating design decisions, guided by evidence\n, • Drawn to high-stakes, compliance-heavy domains where accuracy matters\n, • Experience in conversational UX, progressive disclosure, and human-in-the-loop automation\n\n \n Benefits include an industry-leading benefits package, with hybrid working in their central Manchester office. \n \n If you'd like to discuss further, please apply now.

Position: Project Manager (Highways) \n Business Department: Bethell Construction \n Positions: 1 \n Area: Greater Manchester \n \n Job Summary \n To undertake and manage civil engineering projects, ensuring delivery and achievement of outcomes in accordance with the requirements, standards and targets set out by the client and in accordance with Bethell procedures and policies. To work collaboratively with the client, design partners, internal staff, sub-contractors, operatives and other professionals to support this process. Responsible for all aspects of health and safety, quality and environmental assurance, contract administration, cost control, planning, communication and people management. \n \n Principal accountabilities \n SAFETY \n\n • Overall responsibility to implement all necessary safety measures to ensure a safe workplace in accordance with company procedures and policy.\n, • Implement measures to ensure all operations are caried out with full regard for the safety and welfare of visitors, other members of staff and yourself.\n, • Ensure daily H&S briefings, toolbox talks and site inductions are carried out as necessary for all workers on site and upload these records onto the Company CDE in a timely manner.\n, • Ensuring requisite Risk Assessments and Method Statements (RAMS) are in place for all site operations.\n, • Carry out site inspections in accordance with company procedures\n, • Ensure the workforce is trained and competent for tasks being undertaken and ensure training is identified and completed, working with the training department to ensure compliance to the training and skills matrix.\n\n \n CUSTOMER \n\n • Be an ambassador for the Company, always presenting a professional attitude towards the client.\n, • Keep the client informed of progress and any changes as they occur, ensuring compliance with the contract\n, • Maintain an organised, clean and tidy site layout that promotes a positive image of both the Company and our Clients. Following corporate branding guidance\n, • Good understanding of the Client s Requirements each project, record variations as they arise, assist the Quantity Surveyors with the task of competing fair and accurate valuations.\n, • Maintain all correspondence with the client including Confirmation of Verbal Instructions (CVIs), Technical Queries (TQs) and prepare records for progress reports.\n, • Responsibility for timely handover of information to the client such as O&M manuals, H&S File and as-built drawings.\n\n \n PEOPLE \n\n • Show respect to all site workers and implement measures to maintain a high morale amongst the workforce.\n, • Motivate the site workforce accordingly to ensure that the project meets its objectives.\n, • Enforce the agreed site working hours and record accurate hours on weekly timesheets.\n, • Performance management and appraisal of directly employed site operatives.\n, • Engagement with subcontractors prior to commencing on site, coordination of their works, approving and acceptance of their works to the correct standards.\n\n \n INTEGRITY \n\n • Regular on-site inspections to ensure Quality standards are being maintained. Investigation, reporting and closing out all non-conformance issues.\n, • Engage in the team role of harmonious departmental operation. Submission of timely and accurate information to HQ including weekly plant records, material receipts and timesheet records.\n, • Ensure that all negative issues such as near misses, environmental incidents and customer complaints are fully investigated and reported to Board level.\n, • Ensuring accurate site records are kept and all site records are accurately filed at the end of a Project\n\n \n SUSTAINABLE \n\n • The forward planning of work is accurately managed to ensure that adequate resources are secured in time and used efficiently to achieve completion of activities in accordance with the Contract programme\n, • Progress is recorded and forward programming of works is co-managed weekly in liaison with the relevant Contracts Manager.\n, • Organise daily deliveries of materials/plant with sufficient advance planning, ensuring all resources are used effectively and efficiently.\n, • Monitor material usage on site to minimise wastage.\n, • Consider recycling and re-use of materials whenever suitable opportunities arise.\n, • Implement and monitor suitable measures to reduce the nuisance impact of our works on others\n, • Implement and monitor any measures to protect the environment affected by our works\n, • Review and ensure that suitable Environmental Management Plans are prepared for each project prior to the commencement of works.\n\n \n EXCELLENCE \n\n • Implementing a robust Quality system on site to suit the work scope and specification. Maintaining accurate Quality records and timely reporting of all non-conformance issues.\n, • Maintain up to date drawings and documentation as required for the accurate building of the project including all drawing registers\n, • Ensure all work is completed to the drawings and specifications. Initiating corrective action for any sub-standard work as it arises, target a zero-defect completion.\n, • Pre-completion Quality inspections to target a zero-defect completion.\n\n \n Person Specification \n \n Qualifications and Experience \n\n • CSCS accreditation\n, • SMSTS 5-day accreditation\n, • Minimum 3-day first aid accreditation\n, • Minimum 5 years experience in a site supervisory role\n, • Experience in Civil engineering works.\n, • Full clean driving licence\n, • HNC/HND/Degree qualification in construction-related studies\n, • Temporary Works Supervisor accreditation - Preferable\n, • SEATS accreditation (Site Environmental) - Preferable\n\n \n Skills and knowledge \n\n • Good working knowledge of the construction industry and of all relevant trade disciplines\n, • Good understanding of the CDM regulations\n, • Good understanding of NEC Form of Contracts\n, • A good working knowledge of Microsoft Office products / internet and email\n, • A good understanding of safe working practices / basic H&S requirements\n, • Leadership, planning and organisational qualities\n, • Ability to compare actual works with contract drawings\n, • Motivator and people manager\n, • Achievement and results driven\n, • Problem solver can apply a range of analytical techniques to understand complex information issues. Considers a range of options and their effects\n, • Excellent planner/organiser\n, • Ability to persuade others using logic and reason\n, • A strong communicator with well-developed written and verbal communication skills\n, • Client focussed with regular dialogue and interaction internal and external\n, • Understanding the importance of Company Image and promoting the Bethell brand.\n\n \n Personal qualities \n\n • Positive commitment to safety\n, • Able to cope under pressure and manage a wide range of priorities with multiple objectives\n, • Flexibility of approach\n, • Commitment to business success\n, • Team player\n, • Conscientious, trustworthy, open and reliable\n, • Committed to partnering and integration\n, • Committed to continuous improvement and innovation\n, • Proactive approach to work\n, • Motivated by results\n, • Well-presented appearance\n\n \n Sasha.McDonald@bethell.co.uk \n Recruitment@bethell.co.uk