Service Engineer
13 days ago
Newcastle upon Tyne
MTrec’s new career opportunity We are looking for an experienced and proactive Reactive & Planned Service Engineer to join our Fire, Security & TECS team. The successful candidate will be responsible for carrying out both emergency reactive call-outs and scheduled preventative maintenance across a range of life safety, security, and telecom systems. This role requires strong fault-finding ability, excellent customer service skills, and the capability to work independently across multiple sites while maintaining high compliance and safety standards. The Job you’ll do * Respond to emergency call-outs within agreed SLAs. * Be part of an out of hours support team. * Diagnose and rectify faults across fire, security, and telecom systems. * Provide temporary and permanent solutions to system failures. * Complete detailed service reports and documentation. * Communicate clearly with clients regarding system status and required remedial works. * Planned Preventative Maintenance (PPM): * Carry out routine servicing and inspections in line with industry standards and contracts. * Test and inspect fire alarm systems (conventional and addressable). * Service intruder alarms, CCTV (IP & analogue), and access control systems. * Maintain TECS including structured cabling, intercoms, and associated infrastructure. * Identify and report system deficiencies and recommend remedial actions...