Campus Manager
14 hours ago
Bristol
About TCN TCN is more than a workplace provider. We’re a vibrant, creative community with 7 campuses across the UK. Since 2006, we’ve been transforming unloved heritage buildings into inspiring places to work. Today, over 3,000 members, including some of the UK’s most innovative creative minds, call our campuses home, collaborating, innovating, and growing together. We may have big buildings, but we’re a tight-knit team of just 22 - you won’t be joining a corporate machine where your voice isn’t heard. Your ideas will matter, and you’ll have the freedom to make things happen. Our team is ambitious, entrepreneurial, and passionate about people, fun, and community. We’re supportive, curious, and always looking for ways to make our spaces and experiences even better. Campus Manager Role Description The Campus Manager is the connector and caretaker of Temple Campus — a role made for someone who thrives on variety, loves being at the heart of a community, and enjoys rolling up their sleeves. One day you might be working with the wider team on exciting fit out projects for your site and approving new leases; and the next you’ll be hosting the summer party and attending a community event. You’ll be the first point of contact for our members, building relationships, supporting their needs, and making sure they feel part of a vibrant workspace. At the same time, you’ll keep the campus running smoothly - maintaining high standards of organisation, cleanliness, and aesthetics, coordinating building maintenance, and working with Head Office teams. This role is all about balance: creating an inspiring place to work and belong, while managing the practicalities that make it possible. You’ll nurture connections with members and local businesses, represent TCN in the wider community, and keep Temple Campus buzzing with energy every day in a professional way. Key Responsibilities: Community & Member Engagement · Provide a welcoming first point of contact and deliver excellent customer service to all members and visitors. · Manage the Campus Host to ensure the design, promotion, and delivery of engaging community events - going beyond the expected to create opportunities that help members’ businesses grow and position the campus as a true social hub in Bristol. Curating and Attending events as necessary. · Curate a strong social community by understanding members’ businesses, their successes and their challenges, connecting them with one another, and supporting collaboration between them. · Work closely with the Marketing & Membership teams to ensure the campus reflects TCN’s brand values, look, and feel. · Work with the Marketing & Membership teams to promote events, capture and share member stories, and opportunities for collaboration. Sales & Lettings · Take ownership and responsibility for all lettings, carry out viewings, and actively market available space to minimise voids and maximise occupancy in cooperation with the Asst Manager · Manage the lettings agents to provide enquiries and interest for larger lettings. Use them to stay informed about the local market, rents availability, and competition in the market. Identify opportunities to attract new members. · Think creatively to develop new ways to drive sales, promotions, and lettings, ensuring the campus continues to grow and thrive. · With the Account Department, take responsibility for the collection of arrears from all occupiers · Ensure all transactions happen in line with the companies processes, with the correct documentation, payments and approvals being secured before possession is given in coordination with the Property Administrator. Facilities & Site Operations · Take responsibility for day-to-day site operations to meet industry best practice standards in coordination, and with support from the Head of Facilities. · Manage and support the Building Supervisor, ensuring all repairs, maintenance, and building presentation are carried out to the highest standard in a timely manner. · Manage on-site contractors, ensuring high-quality delivery and compliance with TCN procedures. · Coordinate tenders, quotes, and project works as required. · Supervise the wider on-site team and contractors, allocating duties and monitoring performance. · Ensure health & safety procedures are in place, with regular audits and inspections completed to maintain compliance. · Act as site keyholder. · Represent Temple Campus and TCN in the local business community, building new stakeholder relationships and strengthening existing ones. Finance & Budget Management · Take Ownership of the Operational Budget for the property, reporting regularly to the Head of Finance / Managing Director on performance and issues. · Work with the Head of Facilities to procure and oversee repairs, maintenance, and emergency works, ensuring timely delivery within budget. Ensuring all paperwork is completed properly and saved to the relevant folders within the TCN systems. · Identify opportunities for cost efficiencies while improving operational standards. · Produce the annual business plan in coordination with the Heads of Department at TCN. Monitor and be responsible for delivery against that business plan. Personal Skills and Experience · You’re disciplined in your thinking, and working methods. · A natural collaborator who thrives in a team but is equally confident taking the lead and working independently. · Self - motivated with ’can-do' common sense attitude with bags of tenacity. · You tend to bypass a “good” result and pursue the “Great” result. · Experience in sales, managing a site or property, or leading a large team/operational model is preferred. · Confident communicator who isn’t afraid to speak up and make a point clearly, while also listening actively and valuing others’ perspectives. · Highly organised, adaptable, detail-oriented; and process driven, able to juggle tasks and stay calm when things get busy. · Approachable, proactive, and professional, with a genuine passion for people, community, being motivated by its success. · A good knowledge of health and safety and facilities management – NEBOSH is a plus. · Willingness to learn, enthusiastic, hardworking, with an acute attention to detail. Salary £40,000 to £45,000 per year plus performance bonus and benefits package