Operations Shift Manager
3 days ago
Etwall
Freightserve recruitment are looking for a Operations Shift Manager for a well-established Freight Company. The company is based in the East Midlands area. \n Job description:- \n\n • Liaise with other departments to solve problem shipments.\n, • Arrange collections and deliveries where required.\n, • Monitor warehouse Operations.\n, • Operating IT-systems - as required.\n, • Answering and returning customer emails and calls in a timely manner and to agreed standards.\n, • Be polite and always respond positively to customers/colleagues.\n, • Investigating missing, late, and damaged parcels with analysing CCTV footage.\n, • Entering data accurately and efficiently in a timely manner.\n, • Building cardboard containers and pallets, using shrink wrap.\n, • Using pallet trucks cages and transferring parcels and pallets between warehouses\n, • Creating container labels.\n, • Ensure correct scans are applied to both shipments and containers.\n, • Picking & Packing orders and processing through IT systems.\n, • Assisting with stock takes.\n, • Operating IT-systems.\n, • Producing accurate carrier labels for all shipments.\n, • Making sure that the correct shipping information is attached to all parcels.\n, • Work includes regular light, medium and occasional heavy manual lifting and handling.\n\n Compliance:- \n\n • Becoming the main point of contact for all compliance related matters such as Security, H&S, DG limited to what actually is processed in the MW\n, • Completing regular audits, reporting findings and follow up with solutions\n, • Supporting the administration of H&S and calibration checks (this is only for the Main Operations areas)\n, • Main point of contact for incident, accident, dangerous occurrence and fault reporting\n, • Mentoring Supervisors, Team Leaders on compliance matters\n, • Assisting in maintaining security of warehouse.\n, • Adhere to health and safety policy, and other requirements relating to care of equipment.\n, • Carry out Daily checks as instructed.\n, • Coordinate procedures with regards to security protocols.\n, • Enforce and monitor DG compliance, Health & Safety rules and regulations.\n, • Review reports on incidents and breaches, investigate and resolve issues.\n, • Understand, support and complete staff vetting procedure.\n, • Check shipping paperwork is correct before lodging.\n, • Enforce and monitor DFT rules and regulations.\n\n Management:- \n\n • Deputising for HUB manager\n, • Carry out inductions, training, and mentoring.\n, • When required being the main point of contact for liaising with external authorities such as police.\n, • Taking ownership of inductions and ongoing training\n, • Ensure team members receive the communication and instructions needed to act in accordance with policies and procedures.\n, • Check staff have adequate training to complete their tasks.\n, • Attend meetings with senior management to determine operational needs.\n, • Ensuring work areas and warehouse are kept clean, neat, and well-organised.\n, • Organise workload during the shift and report back to line management.\n, • Liaising with staffing agencies and managing cover.\n, • Completing attendance reports accurately and in timely manner.\n, • Completing staff interviews, return to works, investigating and disciplinaries.\n\n Essential Skills:- \n\n • Competent numerical and mathematical abilities.\n, • Previous experience in a similar role.\n, • Intermediate working knowledge of Microsoft Office products.\n, • Knowledge of security, health & safety requirements of a warehouse operation.\n, • Capable of light, medium and occasional heavy manual work.\n, • Demonstrable working knowledge and experience of a similar position.\n, • Ability to multitask and adapt in line with business requirements.\n, • Excellent business communication skills both verbal and written.\n, • Polite and friendly manner.\n, • Empathetic towards others, both clients and colleagues.\n, • Ability to identify and assess customers’ needs to achieve satisfaction.\n\n Shifts: \n Shift one 11:30 – 20:00 \n Shift two 13:30 - 22:00 \n Shift three 18:00 – 02::30 \n Shift four 19:30 - 08:00 \n As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.