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What you will do: • Provide exemplary customer service to all our customers, primarily through telephony, taking time to explain complex issues., • Use digital channels confidently to process benefit claims, ensuring we deliver the right outcomes for customers, in line with expectations., • Take ownership and work effectively with colleagues across DWP to ensure we provide a quality service for customers., • Tailor your approach to accommodate individual circumstances and ensure customers receive the correct payment amount, at the right time., • Build positive relationships with customers that encourage, motivate, and build trust by demonstrating empathy and compassion., • Handle sensitive, and sometimes challenging and difficult situations with all customers in a positive way., • Be aware of DWP policy and its impact on cases., • Make decisions by examining the available facts, adhering to current guidance., • Provide explanations to customers as required., • Take ownership of personal development by accessing digital learning and communication tools.Person specification Key Criteria for the Role: • Competently use the telephone as this is the primary means of customer contact through a combination of inbound and outbound calls; prior telephony/Contact Centre experience is desirable but not essential. (Lead criteria), • Be competent in delivering a quality service to a diverse and customer base., • Undertake self-serve learning to meet the requirements of the role and enhance your digital confidence., • Be able to work flexibly to meet changing priorities, managing a diverse workload., • Be able to confidently tailor the service to meet the needs of the individual., • Act on feedback to enhance the quality-of-service delivery. Take ownership of complaints and support their resolution., • Be able to provide support where appropriate to customers who require assistance.Behaviours We'll assess you against these behaviours during the selection process: • Managing a Quality Service, • Communicating and Influencing, • Making Effective Decisions Benefits Alongside your salary of 27,844, Department for Work and Pensions contributes 8,066 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes., • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. Stages for applying There are 5 stages to the application process: Stage 1 Complete the eligibility section of the application form. Stage 2After submission of the first stage of your application you will be invited to complete a Customer Service Skills Test. If you successfully pass the test, you will be invited to complete the final stage of the application. Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests, submission of your personal statement and application is 23:55 on 2nd January 2026. If you fail to complete all of the stages before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website. *IMPORTANT:After the deadline, we may look at all applicant scores to decide what the tests pass mark will be. We will consider the impact on protected groups and the number of invitations to the next stage. We may decide to raise the pass mark for the test - if so, you will be informed, and you will be told if you have passed or failed at the raised standard. Meeting the minimum test requirements for a job level is no guarantee of an invite to continue the selection process. Stage 3 If you pass the Customer Service Skills Test you will be invited to complete a personal statement of 500 words. Further details around what this will entail are listed on the application form. Personal Statement When completing your personal statement, please read and understand the Key Criteria on slide 8 of the candidate pack thoroughly, as this is what your written evidence will be assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several key criteria. You may not be able to meet all the key criteria, but please ensure you evidence: the key personal requirements and what have you done that relates to the requirements. You dont have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why, what you can do and the skills you have that are transferable to the key requirements, and the life experience or passion you have that are linked to this role. If you fail to submit your Personal Statement before the deadline your application will be withdrawn. Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions. Stage 4 The sift: The sift is scheduled to commence week commencing 5th January 2026. Depending on the volume of applications received we may by-pass the sift process and invite all candidates who complete the first 3 stages of their application by the deadline to an interview. In the event of a large number of applications we will use the Lead Criteria, Competently use the telephone as this is the primary means of customer contact through a combination of inbound and outbound calls; prior telephony/Contact Centre experience is desirable but not essential,to initially assess your application during the Sift stage. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview. In addition, if high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Stage 5 - The interview: Interviews are scheduled take place week commencing 12th January 2026. Shortlisted candidates will be invited to attend an interview. The interview panel will be a minimum of two people and will assess your Behaviours and Strengths. The interview will last approximately 30 to 40 minutes and will take place via MS Teams. Further details regarding the process are available in the candidate pack. Questions will not be shared in advance of the interview on this occasion. Please note that the proposed sift and interview dates are only indicative at this stage and may be subject to change. Further Information At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. Find out more about working for DWP on the DWP Careers Hub . Reserve List A reserve list may be held for a period of 3 months from which further appointments can be made. If you are placed on a reserve list but we cannot immediately offer you a post, please note: • If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health). If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Reasonable Adjustments We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Integrity, plagiarism and Civil Service Principles The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Examples of plagiarism can include: • Presenting the work, ideas and experience of others as your own In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. If successful and transferring from another Government Department, a criminal record check will be carried out. Important New entrants are expected to join on the minimum of the pay band. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances.If you are a current employee and are successful you must be able to be released from your current post within four weeks. Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.Accepting a post will be taken to mean acceptance of revised terms & conditions. Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website. DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidates failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract. Important If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Lisa Rogers Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments 440988 Dundee AO candidate pack Opens in new window (pdf, 660kB) Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB) DWP Terms and Conditions January 2024 Opens in new window (docx, 48kB)

About the Company Hutchison Technologies is a fast-growing Scottish technology company. We deliver premium audio/visual solutions to leading fitness and retail brands. For over 30 years, Hutchison Technologies has been at the forefront of delivering innovative audio visual and lighting solutions to the health and fitness sector. Backed by industry insight, creative expertise, and rock-solid technical design, we have earned our place as a market leader. About the Role Hutchison Technologies is on the lookout for an AV Project Manager to join our dynamic team. If you have a passion for audio visual systems and enjoy orchestrating projects to ensure they are delivered on time, on budget, and to the highest quality standards, this is the perfect opportunity for you. Responsibilities • Understand the project scope through collaboration with technical sales colleagues, ensuring alignment with quotes and drawings., • Maintain installation schedules and proactively communicate with stakeholders about risks and any necessary adjustments., • Lead project teams with clarity, providing them with essential tools and information for effective delivery while ensuring compliance with Hutchi quality standards., • Manage project costs diligently, ensuring profitability and maintaining accurate financial tracking including project variations., • Guarantee a focus on health and safety by implementing appropriate RAMS for each project and ensuring onsite compliance. Qualifications • Strong written and verbal communication., • Ability to solve problems and have the confidence to make appropriate decisions., • Experience in EV is essential., • Background in AV and some experience in access control, IT, and lighting installations within commercial settings., • Strong ability to collaborate positively with various internal departments such as Sales, Design, and Installation teams., • Experienced in project management with AV background, preferably within a construction context., • Excellent financial management skills and commercial acumen to manage project costs effectively., • Resilient, adaptable, and able to maintain a positive, customer-focused attitude under changing requirements., • Clean driving licence valid in the UK and willingness to travel to customer sites as needed., • Holder of recognised project management certification is a bonus. Pay range and compensation package Competitive salary with opportunities for growth and development. Equal Opportunity Statement Ready to take on this exciting challenge? Please send your CV along with cover letter to and join us in delivering exceptional AV solutions for our customers!

Job Title: Civils ForemanLocation: Various Sites - North Scotland Employment Type: Full-Time, Permanent Salary: £50-60K+ Company Vehicle + 8% bonus + 10% pension + Benefits Reporting To: Site Manager / Contracts Manager Company Overview: Our client is a well-established and respected civil engineering contractor with a strong presence across Scotland. With a reputation for delivering high-quality civils projects, are seeking an experienced Civils Foreman to join our team and oversee operations across multiple sites in Scotland. These sites offer a variety of different projects from windfarms and substation projects to large ducting projects. Role Overview: As Civils Foreman, you will be responsible for the day-to-day supervision of site operations, ensuring that work is carried out safely, efficiently, and to the highest standards. You will coordinate site teams, liaise with subcontractors and suppliers, and ensure compliance with project specifications and health and safety regulations. Key Responsibilities: • Supervise and coordinate site activities, labour, and subcontractors., • Ensure works are carried out in accordance with drawings, specifications, and programme., • Maintain high standards of health, safety, and environmental compliance., • Conduct daily briefings and toolbox talks., • Monitor progress and report to the Site or Contracts Manager., • Ensure quality control and snag-free delivery of works., • Manage materials, plant, and equipment on site., • Maintain accurate site records and documentation., • Foster a positive and productive working environment. Requirements: • Proven experience as a Civils Foreman or similar supervisory role in civil engineering., • Strong background in groundworks, drainage, concrete, and infrastructure projects., • Valid CSCS card (Gold or higher preferred)., • SMSTS or SSSTS certification., • First Aid at Work (preferred)., • Full UK driving licence (essential due to site locations)., • Ability to read and interpret technical drawings., • Strong leadership, communication, and organisational skills., • Willingness to travel and work across various sites in the Highlands. What They Offer: • £50-57K plus 5-10% bonus and package., • Company vehicle, • Pension scheme. Up to 10%, • 30 day holidays, • Opportunities for training and career progression., • Supportive and collaborative working environment., • Long-term pipeline of diverse and challenging projects. If you are an experienced Civils Foreman and this is a position that is of interest, please do not hesitate to contact me on the details below to have a confidential conversation about your current situation and these positions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Operations Manager Dunfermline, Dundee + Aberdeen Up to £45,000 (DOE) About Our Client The organisation we're working with is a UK Wide 5 star developer and will be based in one of their Scottish regions. With a strong focus on build quality, customer satisfaction and sustainability, they continue to invest in modern construction methods and community development. The company remains a major employer with a commitment to customer care and long-term growth. The Opportunity The purpose of this role is to lead the Customer Care Maintenance Operatives, ensuring the delivery of outstanding customer satisfaction in line with Company Guidelines, Group Standards, and Customer Care Procedures. You'll be covering from Dunfermline, Dundee to Aberdeen. Key Responsibilities • Effectively lead the department team by setting clear workplace standards, monitoring performance, and providing coaching and training to ensure all team members meet company KPIs and uphold NHBC Customer Satisfaction and internal company standards., • Assess complex defects, determine appropriate remedial strategies, and oversee all work related to formal complaints in line with Company Standards., • Take ownership of identifying and resolving customer escalations (pre-complaint) and support the resolution of all formal complaints in accordance with company procedures., • Attend site as required to meet with customers, site teams, and Customer Care Maintenance Operatives., • Manage all NHBC, Premier, and LABC resolutions and claims, working closely with the Customer Care department., • Collaborate effectively with contractors, Customer Care colleagues, and other departments (including Construction, Sales, and Accounts) to maintain strong communication and support the company in achieving its KPIs., • Fulfil responsibilities outlined in the Group HS&E Policy and ensure full team compliance. Experience & Skills Required • Construction / New Homes experience required, • Trade related experience is essential, • Comfortable working with a variety of stakeholders., • Good knowledge of Microsoft Office (Excel, PowerPoint, Word)., • Strong organisation and time-management skills., • Positive, self-motivated and results-driven., • Experience of managing a team, • Calm and professional under pressure., • CSCS Card (Preferable) Why Join? • Excellent package, including up to 12% bonus, • Car Allowance, • Opportunities for training, growth, and career development., • 25 days AL (plus bank holidays) + private medical, • Opportunity to work with a UK leading developer in a senior position If this opportunity sounds of interest, reach out! 📞 07476 876698 📩