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About the job Job Description The Lounge Supervisor at Heathrow Airport will focus on the Front of House operation whilst the Lounge is open and liaise with the kitchen to ensure all the required standards are met at all times. They will also support all management areas of the operations too when required. Also, the Lounge Supervisor will be expected to be part of the FB service delivery and attend to passengers as part of the attendant team. Managing the rostering for all catering staff (including kitchen staff) Managing time sheets/payroll management Ordering of food and drinks and sundries through Do & Co ordering system. Liaising with the Lounge Manager and Supervisors Liaising with laundry regarding Lounge linen Ordering cleaning supplies Performance management and training of all staff Investigating customer complaints Completing daily audits and maintaining stock control Ensuring food temperature is adhered to as per H &S regulations Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Minimum 3 years’ experience as a Supervisor in hospitality industry Ability to lead and motivate staff, delegate tasks effectively, and manage team dynamics. Strong focus on providing excellent service to guests, addressing their needs, and resolving complaints. Effective verbal and written communication skills to interact with staff, management, and guests. Ability to quickly identify issues and develop solutions to enhance operations and guest experiences. Strong organizational abilities to manage multiple tasks, schedules, and priorities efficiently. Keen eye for detail to ensure the lounge is clean, well-presented, and meets high hospitality standards. Skills to manage time efficiently, ensuring that service levels are maintained and that tasks are completed in a timely manner. Understanding of budgeting, inventory control, and financial reporting to manage the lounge's profitability. Familiarity with menu offerings, beverage pairings, and food safety regulations. Ability to handle conflicts among staff or with guests diplomatically and effectively. Ability to work collaboratively with other staff members, fostering a positive work environment. Skills in training new staff and providing ongoing development opportunities for team members. Flexibility to adapt to changing situations, guest needs, and operational demands. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £14.00 per hour Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we’re not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Reception Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
Oita Soho is a vibrant and busy restaurant located in the heart of Chinatown. We pride ourselves on delivering exceptional dining experiences to our customers, and we are looking for a dedicated and skilled Deputy Restaurant Manager to assist the Restaurant Manager in the daily operations of our restaurant. The successful candidate will play a crucial role in ensuring the smooth running of the shop floor, managing administrative tasks, and maintaining high standards of customer service. Key Responsibilities: - Assist the Restaurant Manager in overseeing daily operations and ensuring a seamless customer experience. - Perform administrative tasks including HR duties, bookkeeping, payroll processing, and managing take-away platforms. - Handle hiring processes, including interviewing and onboarding new staff members. - Maintain accurate records and manage restaurant numbers and financial data. - Support in inventory management and ordering supplies. - Ensure compliance with health and safety regulations. - Address customer inquiries and resolve issues promptly. - Lead and motivate the team to deliver exceptional service. Requirements : - Minimum of 2 years of experience in a similar role within the hospitality industry. - At least 1 reference from a previous employer. - Proficiency in MS Office, including Microsoft Word and Excel. - Strong organizational and multitasking skills. - Excellent communication and leadership abilities. - Ability to work flexible hours, including evenings and weekends. - A proactive approach to problem-solving and a keen eye for detail. What We Offer: - Competitive salary based on experience; £36000 annual salary + £4800 service charge + bonus; 48 hours a week - Opportunities for career advancement within the company. - A supportive and friendly working environment. - Employee discounts on meals. - Ongoing training and development opportunities.
HR Officer Monday to Friday The Megaro Collection is a privately-owned modern group, established over thirty years ago in King's Cross/St Pancras. Whilst we are a group of eclectic brands, each operation has its very own personality, in the same way as our people are unique. The excellence we strive for is born out of passion and love for the industry. The Group’s portfolio is now comprehensive of 3 Hotels, 11 meeting rooms, a rooftop terrace and three magnificent F&B outlets. Amongst the animation of London’s most resurgent centre, King’s Cross, live the eclectic and bubbly The Megaro, The California London, Derbyshire House and, The Gyle. We are now looking for a HR Officer, a bubbly and talkative individual, knowledgeable and passionate about hospitality. The ideal candidate will be experienced with a Human Resources or Administration role for at least 2 years, will be IT literate and an excel super-user. The HR officer will be the first point of contact for general enquiries, working closely with manager and the Director of Operations, while also maintaining accurate and confidential HR records. The Human Resources Officer will be responsible for: · Supporting the Director of Operations in delivering a responsive and efficient HR service · Providing first line HR support and advice to staff · Managing the onboarding process of all new starters –coordinating inductions, sending and completing documentation, performing right to work checks · Supporting all HODs in the recruitment process –creating/posting adverts, creating/updating job descriptions, shortlisting candidates, coordinating with HODs for interviews and trials, sending offer letters · Maintaining accurate employee records · Supporting employee relations by participating in grievance and disciplinary procedures · Managing payroll data entry and liaising with Director of Finance for all payroll and accounts queries and administration · Managing stock levels of staff uniforms – ensuring all new starters are provided with uniforms and locker keys (where applicable), and all leavers return their company property · Creating memos and waivers · Assisting all HODs and the Director of Operations with any ad-hoc tasks · Assisting with internal communications, including staff announcements · Supporting and coordinating SPHG Knowledge Hub events · Organising staff appraisal programmes, including Employee of the Month programme · Managing office supplies What we are looking for: · Previous experience in an HR support or administrative role · Outstanding attention to detail · Strong organisational and time management skills · Great adaptability and problem-solving skills · Ability to maintain a calm demeanour in sensitive and difficult circumstances · Technical knowledge of all Microsoft systems (Outlook, Word, Excel and Power Point) · Professionalism and ability to be discreet when handling sensitive information · Comfortable working independently and as part of a team · Excellent communication skills · Fluent in English communications, both verbally and in text · A proactive, can-do attitude and a willingness to learn If you're ready for a challenge and want to step into a dynamic, people-focused role, don’t look further; apply today.
Oita, Japanese Restaurant is recruiting experienced and professional Restaurant Manager for to assists in coordinating all Front of House operations. We currently don’t have a floor manager in place, and the operation needs someone who can step in, take full control, and bring structure, direction, and accountability. We’re looking for a strong leader - someone with a clear vision, strong character, and the ability to set and enforce standards from day one. You must know exactly why you’re joining: to fix, improve, and lead. You will have full support from senior management, but this role requires someone confident, hands-on, and committed to delivering real change. Main Responsibilities: - Identify and improve underperforming areas to elevate the restaurant to the next level as we’re focused on growth - Oversee and supervise all Front of House operations with a hands-on leadership approach - Carry out key administrative functions, including basic HR tasks, payroll coordination, and managing delivery platforms - Lead recruitment, hiring, and onboarding of new team members - Maintain accurate operational logs and monitor financial performance closely - Manage stock control, ordering, and supplier coordination - Ensure the venue consistently meets all health and safety compliance standards - Respond to guest feedback and complaints promptly and professionally - Motivate, support, and guide the team to maintain consistently high service standards - Assist in organising and delivering occasional events held at the venue, such as private parties or celebrations Ideal Candidate Will Have: - At least 2 years' experience in a similar hospitality management role - One or more references from previous employers - Strong character with an open mind, clear vision, and business focus - you understand your role is to lead, perform, and drive results - A hands-on approach with attention to detail and problem-solving abilities - Strong organisational skills and the ability to handle multiple priorities - Strict but fair leadership style - respectful, consistent, and confident - Excellent communicator with the ability to clearly pass on expectations and motivate the team - Flexibility to work evenings, weekends, and peak periods - Good working knowledge of Microsoft Office (Word and Excel) What We Offer: - Competitive package: £35,000 salary + £4,800 service charge (48 hours/week) - for the right person who delivers results and drives progress, there’s clear opportunity to grow with us. When the operation thrives, so do you. - Internal growth and promotion opportunities. - A positive and inclusive team culture. - Staff discounts on food and drinks. - Ongoing support and training to grow your career.
About the job Restaurant Assistant Manager responsibilities include: Researching new wholesale food suppliers and negotiating pricesCalculating future needs in kitchenware and equipment and placing orders, as neededManaging and storing vendors’ contracts and invoicesOverseeing restaurant staff performance, ensuring quality dining Job brief We are looking for a Restaurant Assistant Manager to ensure all daily activities run smoothly and efficiently. Restaurant Assistant Manager responsibilities include ordering kitchen utensils and equipment based on our needs, managing contracts and payroll and supervising restaurant staff performance. To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a great customer service. You should also be available to work within opening hours, including weekends and holidays. Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive dining experience for our guests. Responsibilities Research new wholesale food suppliers and negotiate pricesCalculate future needs in kitchenware and equipment and place orders, as neededManage and store vendors’ contracts and invoicesCoordinate communication between front of the house and back of the house staffPrepare shift schedulesProcess payroll for all restaurant staffSupervise kitchen and wait staff and provide assistance, as neededKeep detailed records of daily, weekly and monthly costs and revenuesArrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms)Monitor compliance with safety and hygiene regulationsGather guests’ feedback and recommend improvements to our menus Requirements and skills Work experience as a Restaurant Assistant Manager or similar role in the hospitality industryFamiliarity with restaurant management software, like OpenTable and PeachWorksGood math and reporting skillsCustomer service attitude Communication and team management abilities Availability to work within opening hours (e.g. evenings, holidays, weekends) High school diploma; additional certification in hospitality is a plus Department: F&B Management Language required: English. The company In 1931 a long-sought dream became reality. Giuseppe Cipriani opened the doors to Harry's Bar. In a discreet stone building perched along a canal just off Piazza San Marco in Venice, he created a timeless and impeccably appointed establishment. His concept was to serve others as you would want to be served yourself. His vision of simple luxury came to touch the souls of people all over the world. At Harry's Bar in Venice, all clients are treated like royalty. Simple elements such as true service and devotion have elevated Harry's to legendary status. In fact, in 2001, the Italian Ministry for Cultural Affairs declared Harry's Bar in Venice a national landmark, a unique honor bestowed not for the establishments's décor or furniture, but for its witness to the events of a century in Venice. The secret of Cipriani isn't about what can be seen or touched, but what can be felt and sensed. It is intangible but palpable. It can't be patented, but even after eighty- two years it hasn't been duplicated by others. Four generations of Cipriani have grown a single restaurant, into a world renowned hospitality brand still recognized for its distinguished venues and service all over the world.
Oita Soho is a vibrant and busy restaurant located in the heart of Chinatown delivering exceptional dining experiences — and we’re seeking a skilled Assistant Manager to support daily operations, oversee the floor, handle admin, and uphold top-tier service. Key Responsibilities: - Assist the Restaurant Managers in overseeing daily operations and ensuring a seamless customer experience. - Perform administrative tasks including HR duties, bookkeeping, payroll processing, and managing take-away platforms. - Handle hiring processes, including interviewing and onboarding new staff members. - Maintain accurate records and manage restaurant numbers and financial data. - Support in inventory management and ordering supplies. - Ensure compliance with health and safety regulations. - Address customer inquiries and resolve issues promptly. - Lead and motivate the team to deliver exceptional service. Requirements : - Minimum of 2 years of experience in a similar role within the hospitality industry. - At least 1 reference from a previous employer. - Proficiency in MS Office, including Microsoft Word and Excel. - Strong organizational and multitasking skills. - Excellent communication and leadership abilities. - Ability to work flexible hours, including evenings and weekends. - A proactive approach to problem-solving and a keen eye for detail. What We Offer: - Competitive salary based on experience; £32000 annual salary + £3600 service charge + bonuses; 48 hours a week - Opportunities for career advancement within the company. - A supportive and friendly working environment. - Employee discounts on meals. - Ongoing training and development opportunities.
Control and direct the food preparation process and any other relative activities. Construct menus with new or existing culinary creations ensuring the variety and quality of the servings. Approve and “polish” dishes before they reach the customerPlan orders of equipment or ingredients according to identified shortages. Arrange for repairs when necessary. Remedy any problems or defects. Be fully in charge of hiring, managing and training kitchen staff. Oversee the work of subordinates. Estimate staff’s workload and compensations. Maintain records of payroll and attendance. Comply with nutrition and sanitation regulations and safety standards. Foster a climate of cooperation and respect between co-oworkers
Applicant would be critical in supporting day-to-day office operations and ensuring smooth communication across clients, security staff, and management. • Answer and direct incoming telephone calls in a professional manner. • Respond to client queries and requests promptly and effectively. • Maintain regular communication with security personnel deployed on-site. • Manage schedules, meetings, and calendars for senior staff and management. • Maintain and organize company records, personnel files, and operational documents. • Support onboarding and scheduling of security officers and patrol staff. • Act as a liaison between clients and operational teams to ensure service standards are met. • Support the preparation of client service reports, invoices, and timesheets. • Monitor daily attendance and duty rosters of field staff. • Oversee general office upkeep including supplies, filing systems, and document control. • Assist with compliance documentation, training records, and internal audits. • Coordinate with HR and accounts departments for payroll and personnel updates.
Annual Gross Salary: £31,000 to £35,000 About the Role: We are looking for a detail-oriented and reliable Bookkeeper to join our finance team. The ideal candidate will be responsible for maintaining accurate financial records, processing transactions, and supporting monthly reporting and compliance tasks. Key Responsibilities: Maintain purchase and sales ledgers Process invoices, receipts, and payments Bank reconciliations and petty cash management Prepare VAT returns and assist with payroll Support month-end and year-end processes Liaise with accountants and HMRC as needed Requirements: Proven experience as a Bookkeeper or similar role Good knowledge of Xero (preferred but not essential) Understanding of UK accounting and VAT principles Attention to detail and strong organisational skills Qualifications: Bachelors in Accounting from reputable institute
Applicant would be critical in supporting day-to-day office operations and ensuring smooth communication across clients, security staff, and management. • Answer and direct incoming telephone calls in a professional manner. • Respond to client queries and requests promptly and effectively. • Maintain regular communication with security personnel deployed on-site. • Manage schedules, meetings, and calendars for senior staff and management. • Maintain and organize company records, personnel files, and operational documents. • Support onboarding and scheduling of security officers and patrol staff. • Act as a liaison between clients and operational teams to ensure service standards are met. • Support the preparation of client service reports, invoices, and timesheets. • Monitor daily attendance and duty rosters of field staff. • Oversee general office upkeep including supplies, filing systems, and document control. • Assist with compliance documentation, training records, and internal audits. • Coordinate with HR and accounts departments for payroll and personnel updates.
Develop and implement HR strategies aligned with organizational goals. Forecast workforce needs and manage recruitment plans to fill skill gaps. Act as a point of contact for employee concerns, grievances, and conflict resolution. Promote a positive and inclusive workplace culture. Oversee the recruitment process, including job postings, interviewing, and on boarding. Partner with managers to identify role requirements and select top candi dates. Implement systems to monitor employee performance and productivity. Coordinate performance appraisals, feedback sessions, and career devel opment plans. Draft, implement, and update HR policies and procedures to comply with laws and regulations. Communicate policies to staff and ensure consistent application. Develop and administer salary structures, incentive programs, and benefit schemes. Ensure compliance with legal standards and competitiveness in the market. Identify skill gaps and design training programs to enhance employee per formance. Foster leadership development and succession planning initiatives. Ensure adherence to labor laws, workplace safety regulations, and employ ment standards. Handle audits and investigations related to HR practices. Maintain accurate employee records, including attendance, payroll, and per sonal information. Use HR systems to generate reports and insights for decision-making. Creating and implementing training sessions for employee conduct
CALLING ALL HOSPITALITY PRO’S We are looking for hospitality and service loving candidates with a passion for people, food and drink. Whether you are an experienced supervisor or team leader looking for their next step, we offer all of our supervisors a training programme that can get you to Assistant Manager level within 6 months. THE GOOD STUFF... · Flexible shifts - to fit around the other important things in life. · Every shift you work, we will fuel you with pizza or pasta on us (thank you chef) · Love dining out? You'll love it even more with a 25% discount across all our bars. · 28 days holiday. · Development and career progression, 80% of all our management roles are filled internally. · Length of service awards. · An awesome referral scheme – Good people know good people. · Advanced management training sessions in service, atmosphere management, financials and hospitality standards. · Uniform provided. · Excellent tronc renumeration. · Ever changing offering with premium products. WHAT WILL I BE DOING? As a key player in the management team, you will assist the management team in recruiting, training, and coaching your team. Creating an amazing experience for our customers. Service and standards are your number 1 priority. Sometimes opening or closing the business. We will teach you the semantics of operating a hospitality business through stock takes, rotas planning and cost management. You will be responsible for maintaining our venues to the highest standards and delivering amazing results through people. SYSTEMS WE OPERATE · Design My Night / Collins – reservations / events · Access – tills / ordering / stock management · S4 Labour – Labour / payroll / HR · CPL - Training · We will train you on our systems, experience not essential. WHO ARE WE? Albion & East operates upscale urban bars with wood-fired artisan pizza. Cocktail bars and banquet halls of old reclaimed decadence, offering coffee and hot-desking by day, cocktails and pizza by night for the revellers, and an Italian feast for those seeking weekend brunch. We distil our own small batch gin at each site and offer gin blending & cocktail masterclasses for good measure. WHAT’S THE DEAL? · 48h per week. · Salary up to £16.5 per hour 5 things we ask from everyone · Be nice · Tell the truth · Do what you say you are going to do · Be available · Say hello and goodbye
Position Summary As an Assistant Manager, you will support the General Manager in overseeing daily operations, ensuring exceptional customer service, team performance, and smooth restaurant running. You will lead by example, coach the team, and help deliver financial targets. Key Responsibilities - Support the General Manager in day-to-day operations, including opening/closing procedures. - Ensure high standards of customer service and guest satisfaction. - Supervise and motivate front-of-house (FOH) and/or back-of-house (BOH) teams. - Handle customer complaints and resolve issues promptly. - Assist in staff training, development, and performance reviews. - Monitor and manage stock levels, orders, and deliveries. - Ensure health & safety, food hygiene, and licensing regulations are followed. - Help manage labour costs, rota scheduling, and payroll inputs. - Drive sales and assist in achieving revenue and profitability goals. - Cover the manager’s responsibilities in their absence. Skills & Experience - Previous experience in a supervisor or assistant management role, preferably in hospitality or F&B. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Good understanding of customer service principles. - Confident in handling complaints and pressure situations. - Basic financial awareness (e.g. cash handling, P&L understanding). - Familiar with stock management and ordering systems. - Knowledge of health & safety and food hygiene standards. Requirements - Right to work in the UK. - Flexible availability, including evenings, weekends, and holidays. - Fluent in English (spoken and written). - Personal licence (desirable, not essential). - Level 2 Food Hygiene Certificate (preferred).
We are seeking a proactive and detail-oriented Company Administrator to join our dynamic team. This role is critical in supporting day-to-day office operations and ensuring smooth communication across clients, security staff, and management. The ideal candidate will possess excellent communication skills, strong organizational capabilities, and the ability to handle multiple administrative tasks efficiently. Key Responsibilities Call Handling & Communication Answer and direct incoming telephone calls in a professional manner. Respond to client queries and requests promptly and effectively. Maintain regular communication with security personnel deployed on-site. Administrative Support Manage schedules, meetings, and calendars for senior staff and management. Maintain and organize company records, personnel files, and operational documents. Support onboarding and scheduling of security officers and patrol staff. Client & Staff Coordination Act as a liaison between clients and operational teams to ensure service standards are met. Support the preparation of client service reports, invoices, and timesheets. Monitor daily attendance and duty rosters of field staff. Office Management Oversee general office upkeep including supplies, filing systems, and document control. Assist with compliance documentation, training records, and internal audits. Coordinate with HR and accounts departments for payroll and personnel updates. Requirements & Qualifications Proven experience in an administrative or coordinator role (security industry experience is a plus). Strong verbal and written communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook) and basic office software. Ability to manage multiple tasks, prioritize work, and meet deadlines. High level of professionalism, discretion, and organizational skills.
Citiguard Security are looking to recruit an experience Admin/Accounts (Credit Control) to join our team located at the head office in Harrow London. With your main duties being to check and report outstanding invoices and to follow up and communicate with the relevant persons the invoice is related to. To chase payment or rectify invoice issues. The purpose of the role is to ensure the timely collection of debts in accordance with credit terms to minimize the bad debt risk to the company, whilst maintaining strong relationships with customers. This is an exciting opportunity for the right candidate. The Administrator will work with the Accounts department and report directly to senior management. Key Duties (but not limited to): - Assist the accounts department to ensure the timely collection of debts in accordance with customer credit terms - Daily posting of customer payments - Contact customers using appropriate collection techniques to chase debtors (telephone, email and/or letter) - To answer customer queries and reconcile/allocate customer accounts - Review and update customer records - Assist with monitoring debtors - Produce debtors reports for analysis - General admin and ad hoc duties - Payroll - Invoicing The successful candidate should possess the following: - A professional telephone manner with an excellent standard of spoken and written English - Experience working in a fast-paced environment - Ability to meet deadlines and work in a pressurised environment - Good IT skills (full training will be given on our in-house software) - Basic excel skills needed - Thorough with attention to detail - Highly numerate - Flexible and willing to learn - Previous experience with QuickBooks Hours of work are 24 hours per week over 4/5 days to be agreed with successful candidate. This is an office based position.
Prysm Financial is a digitally-enhanced firm of Chartered Certified Accountants based in Farringdon, London providing bookkeeping, accountancy, payroll, tax and advisory services to fast-growth businesses in London and throughout the UK. We streamline clunky accounting processes and provide entrepreneurs with financial clarity and specialist advice to grow their business with confidence. As part of our continued growth, we are on the hunt for a results-oriented Semi-Senior Accountant to join our digitally-enhanced accountancy firm. This role offers a blend of client interaction and technical accounting work, providing a great opportunity to develop your skills and career. Day-to-day responsibilities:- - Working on a a portfolio of clients - including retail, hospitality, tech and property - Daily, weekly and monthly bookkeeping on Xero - Supplier reconciliation and setup of payment runs - Preparation preparation and analysis of management accounts on Excel or reporting software such as Fathom - Good understanding of double entry bookkeeping, prepayment and accruals - Preparation of VAT returns - Preparation of cash flow and financial forecast projects on Excel or reporting software such as Fathom - Month end process, including balance sheet reconciliations, including PAYE, Pension and VAT etc - Good knowledge of Excel, Xero and other accounting software such as Fathom, Dext etc - Review the work of junior team members Requirements - Professional accountancy qualification i.e. AAT, ICAEW, ACCA or working towards - Previous experience working with UK clients in a multi-client environment - Experience with financial techstack such as Xero, Fathom, Dext etc - Solid technical accounting knowledge - Highly organised, proactive and a self-starter - Able to prioritise workload and be self-sufficient - Have good written, spoken and communication skills Benefits - Competitive base salary - 28 days annual leave, including bank holidays - 5% Employer pension contribution - Season ticket loan - Hybrid working arrangement (50% working time in the office in our Farringdon Office) and flexible starting/finishing hours
Duties and Responsibilities: · Oversee daily office operations, ensuring a smooth workflow and efficient administrative processes. · Manage scheduling and coordination of staff, including sales, customer service, and technical support teams, to ensure optimal coverage and productivity. · Oversee inventory levels of e-bikes and related accessories, coordinating with suppliers to ensure timely restocking and availability of products. · Ensure high levels of customer satisfaction by managing customer inquiries, complaints, and feedback effectively. · Assist in budgeting, invoicing, and payroll processes, ensuring accurate financial records and timely payments. · Implement promotional campaigns, manage social media presence, and support events or exhibitions related to e-bikes. · Ensure that the company adheres to all relevant health, safety, and environmental regulations related to e-bike sales and operations. · Monitor product quality and customer feedback to identify areas for improvement and ensure that the company maintains high standards. · Prepare regular reports on sales performance, customer satisfaction, and operational efficiency for senior management review. · Organise training sessions for staff to enhance product knowledge, customer service skills, and compliance with company policies. · Serve as the primary point of contact for internal and external communications, fostering positive relationships with clients, suppliers, and stakeholders. · Address any operational issues or challenges that arise, implementing effective solutions to maintain productivity and service quality. ** Skills and Qualifications:** · Proven experience in an office management or administrative role. · Background in customer service, with a focus on resolving inquiries and complaints effectively. · Experience in supervising or leading a team. · Relevant Bachelor’s /Master’s degree. · Familiarity with inventory control processes and supplier management.
CALLING ALL HOSPITALITY PRO’S We are looking for hospitality and service loving candidates with a passion for people, food and drink. Whether you are an experienced manager or a supervisor looking for their next step, we offer all of our assistant managers a training programme that can get you to General Manager level inside a year. THE GOOD STUFF... Flexible shifts - to fit around the other important things in life. Free meals and drinks when working. Love dining out? You'll love it even more with a 25% discount across all our bars. Structured training Plan and related £2kpa pay increase in your first year. 28 days holiday. 3 reviews a year with your Operations Manager. Development and career progression, 80% of all our management roles are filled internally. Length of service awards. Annual AGM for all our Assistant Managers. An awesome referral scheme – Good people know good people. Advanced management training sessions in service, atmosphere management, financials and hospitality standards. Uniform provided. Excellent tronc renumeration. Ever changing offering with premium products. Bonus opportunities. Paid breaks. WHAT WILL I BE DOING? As a key player in the management team, you will assist the General Manager in recruiting, training, and coaching your team. Creating an amazing experience for our customers. Service and standards are your number 1 priority. Thereafter managing a hospitality business through stock takes, rotas planning and cost management. You will be responsible for maintaining our venues to the highest standards and delivering amazing results through people. SYSTEMS WE OPERATE Design My Night / Collins – reservations / events Access – tills / ordering / stock management S4 Labour – Labour / payroll / HR CPL - Training We will train you on our systems, experience not essential. WHO ARE WE? Albion & East operates upscale urban bars with wood-fired artisan pizza. Cocktail bars and banquet halls of old reclaimed decadence, offering coffee and hot-desking by day, cocktails and pizza by night for the revellers, and an Italian feast for those seeking weekend brunch. We distil our own small batch gin at each site and offer gin blending & cocktail masterclasses for good measure. WHAT’S THE DEAL? 48h per week. Starting Salary £31,500pa Increase of +£2kpa in year 1 on completion of your training. Service charge which averages between £8,000 to £10,000pa (uncapped) Total package between £39kpa and £ £42kpa. 5 things we ask from everyone Be nice Tell the truth Do what you say you are going to do Be available Say hello and goodbye
About the Role: We are an established and growing dog walking business based in Hampstead, seeking a qualified freelance bookkeeper who can also provide administrative support during the working week. This is a flexible, part-time role suited to an experienced professional who is highly organised, proactive, and capable of working independently. Key Responsibilities: - Maintain accurate and up-to-date financial records - Raise, issue, and track client invoices - Manage payments, receipts, and reconciliations - Prepare basic financial reports and summaries - Handle day-to-day administrative tasks, including email management and document handling - Assist in streamlining and improving administrative processes - Required Qualifications and Experience A recognised UK bookkeeping qualification is essential, such as: - AAT Level 3 or higher (Association of Accounting Technicians) - ICB Membership (Institute of Certified Bookkeepers) - Or equivalent certification with demonstrable experience - Proven experience in bookkeeping for small businesses or sole traders - Proficiency in accounting software (e.g., Xero, QuickBooks, or similar) - Understanding of UK accounting practices, including VAT (if applicable) and payroll basics - Strong attention to detail and excellent communication skills Working Hours: - Initial commitment of 7 hours per week, ideally spread across 2–3 days - Flexibility to increase to up to 15 hours per week as the business continues to grow - Fully remote working Remuneration - £20 per hour - Freelance/contract basis (applicants must be registered to invoice for services in the UK)
Duties and Responsibilities: · Oversees the smooth running office operation and help the office to achieve outstanding service to the clients. · Manage the on boarding process for new clients, ensuring a seamless transition and service confirmation. · Organize and schedule meetings, appointments, and travel arrangements for consultants. · Track project timelines and deliverables for e-commerce setups, ad campaigns, etc. · Prepare reports, presentations, and documentation for consultancy projects. · Ensure smooth communication between teams and external partners. · Foster a positive office culture that encourages teamwork and open communication. · Coordinate with the finance team for payroll, vendor payments, and budget monitoring. · Compile reports (Google Analytics, Facebook Ads, Amazon Seller Central) for review. · Maintain organized digital filing systems (Google Drive, Dropbox, SharePoint). · Ensure compliance with company policies, industry regulations, and health and safety standards. · Maintain office supplies, equipment, and facilities. · Assist in basic bookkeeping, invoicing, and expense tracking. · Manage new inquiries to client onboarding and service confirmation. · Recruit, On-board tasks and train new administrative staffs. · Assist in business development activities (e.g., organizing seminars, client meetings). · Act as a liaison between staff and senior management. · Implement and improve office policies to enhance productivity. · Work closely with management to streamline processes for business growth. ** Skills, Qualifications/Experience** · Strong organizational & multitasking abilities · Proficiency in MS Office & office management software · Excellent communication & interpersonal skills · Problem-solving & decision-making capabilities · Knowledge of basic accounting & HR practices