Delivery Manager
17 hours ago
Brentwood
Job Title: Delivery Manager – Essex and Suffolk Smart Metering Contract Location: Brentwood, Essex Contract Type: Full-time, Permanent Reports to: Contracts Manager (Director level) About the Role We are seeking an experienced and results-driven Delivery Manager to lead and oversee the successful execution of our smart metering contract across Essex. You will be responsible for the end-to-end delivery of metering installations, ensuring safety, quality, compliance, customer satisfaction, and contractual obligations are consistently met or exceeded. This is a pivotal role for managing field operations, driving performance, and supporting engineers across the region to deliver excellent service in line with regulatory and client expectations. Key Responsibilities • Operational Delivery:, • Manage the day-to-day delivery of smart meter installations across Essex, ensuring all work is completed safely, on time, and within budget., • Team Leadership:, • Lead and motivate a team of field engineers and supervisors, providing guidance, support, and performance management to ensure operational excellence., • Health & Safety Compliance:, • Ensure all work adheres to SHEQ regulations, company policies, and industry standards. Champion a culture of safety awareness and proactive risk management., • Client & Stakeholder Management:, • Act as the primary point of contact for clients regarding delivery performance. Build and maintain strong working relationships with clients, subcontractors, and internal departments., • Performance Management:, • Monitor KPIs (e.g., install volumes, first-time access, customer satisfaction, compliance, productivity). Drive continuous improvement through data analysis and operational reviews., • Resource & Logistics Planning:, • Collaborate with planning teams to ensure optimal resource allocation, routing, and scheduling for maximum efficiency., • Quality Assurance:, • Conduct audits and ensure all installations meet required standards and regulatory compliance., • Incident & Escalation Management:, • Take ownership of escalated issues, complaints, or incidents, and ensure timely resolution and lessons learned implementation. Key Requirements • Proven experience in managing field operations or delivery within the utilities sector preferably within a metering background., • Strong leadership skills with the ability to lead and develop large, distributed teams., • Good understanding of metering regulations, health and safety, and industry standards., • Excellent communication and stakeholder management abilities., • Analytical and data-driven approach to performance management., • Full UK driving license., • Relevant qualifications in electrical/gas metering or project management (desirable). Desirable Certifications (Not Essential) • SMSTS / SSSTS, • IOSH / NEBOSH, • NSWRA Supervisor units, • EUSR Water Hygiene What We Offer • Competitive salary and option of company vehicle, • Supportive and collaborative working environment, • Responsibility for offering the delivery of a key infrastructure project for Essex & Suffolk Base Location: Office-based (Brentwood Depot) Working Hours: Monday to Friday, 40 hours per week