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About Us We are a dynamic and growing financial services company based in the heart of London, committed to delivering exceptional service to our clients. We are currently seeking a proactive and organised Office Administrator to join our team and support the smooth day-to-day running of our office operations. Key Responsibilities • Act as the first point of contact for client enquiries via phone, email, and in person, • Provide general administrative support to the team, including document preparation, data entry, and filing, • Schedule meetings, manage calendars, and coordinate appointments, • Maintain office supplies and liaise with suppliers and service providers, • Assist with onboarding new clients and maintaining accurate client records, • Support compliance and regulatory documentation processes, • Handle incoming and outgoing correspondence, • Ensure the office environment is well-organised and professional at all times Requirements • Previous experience in an administrative role, ideally within financial services or a professional services environment, • Excellent communication skills, both written and verbal, • Confident in dealing with clients and maintaining a high level of professionalism, • Strong organisational skills and attention to detail, • Proficient in Microsoft Office Suite (Word, Excel, Outlook), • Ability to multitask and prioritise workload effectively, • A proactive and positive attitude Desirable • Experience working in a regulated environment, • Familiarity with CRM systems or financial software What We Offer • Competitive salary, • Supportive and collaborative team environment, • Opportunities for professional development, • Central London office location
Key Responsibilities • Assist with the preparation, review, and management of legal documents, contracts, and agreements., • Assist and maintenance building compliance documents and renewals, • Maintain compliance registers and ensure timely submission of statutory and regulatory filings., • Conduct research on relevant legislation, regulations, and industry guidelines., • Support in the monitoring and implementation of compliance frameworks, policies, and procedures., • Assist in internal audits and compliance checks., • Maintain accurate and up-to-date records of licences, certifications, and company policies., • Liaise with external regulators, advisors, and legal counsel when required., • Help in investigating and reporting compliance breaches or incidents., • Support training initiatives on compliance, data protection, anti-money laundering (AML), and related areas., • Provide general administrative support to the legal and compliance team, including filing, diary management, and meeting coordination. Skills & Qualifications • Degree (or working towards) in Law, Business, Building Compliance, or related field preferred., • Previous experience in a legal, compliance, or regulatory environment desirable., • Strong knowledge of corporate governance, data protection, and regulatory frameworks is an advantage., • Excellent organisational and administrative skills with attention to detail., • Strong research and analytical ability., • Effective communication skills (written and verbal)., • Proficiency in Microsoft Office Suite and document management systems., • Ability to handle confidential information with integrity and discretion. Personal Attributes • Proactive, detail-oriented, and able to work independently., • Strong problem-solving and critical-thinking skills., • Ability to prioritise multiple tasks and meet deadlines., • Team player with a collaborative attitude. Salary & Benefits • Competitive salary
Overview: The Client Relationship Manager will be responsible for building, maintaining, and developing long term relationships with clients in the financial services sector. The role requires a deep understanding of financial products and services, excellent communication skills, and the ability to deliver a high standard of client care. Key Responsibilities: • Act as the primary point of contact for a portfolio of clients, ensuring their needs are met efficiently and professionally, • Develop strong relationships with clients to understand their financial goals and provide tailored solutions, • Coordinate with internal teams to deliver consistent service and resolve client issues promptly, • Monitor client satisfaction and proactively identify opportunities for improvement, • Support business development initiatives by identifying opportunities to grow existing accounts and attract new clients, • Ensure all client interactions and records comply with regulatory and company standards, • Prepare regular reports on client activity, service delivery, and performance metrics, • Proven experience in a client relationship or account management role within financial services or a related industry, • Strong knowledge of financial products, investment solutions, or wealth management services, • Excellent communication and interpersonal skills with the ability to build trust and credibility with clients, • Strong analytical and problem-solving skills with attention to detail, • Ability to manage multiple priorities and work effectively under pressure, • Competence in CRM systems and Microsoft Office applications, • Bachelor’s degree in Finance, Business, Economics, or a related field (or equivalent professional experience), • Client focused and results driven, • Professional and confident manner, • Proactive and solution oriented approach, • Excellent organisational and time management skills, • Commitment to continuous learning and professional development
Job Title: Deputy Manager Mothers & Babies Unit (16 - 21) Location: Hainault, Essex Salary: Up to £35,000 per year Hours: Full-time About Us: My client is a supportive and dynamic residential unit providing self-independent living for young mothers and their babies. Currently, they care for 5 mothers, with the capacity to accommodate up to 7. Our mission is to empower young mothers to develop essential life skills, provide nurturing care for their babies, and build a strong foundation for their future. The Role: We are seeking a compassionate and experienced Deputy Manager to join our team. You will play a key role in supporting the Manager in delivering high-quality care and support to mothers and babies, ensuring compliance with safeguarding and regulatory standards, and promoting positive outcomes. Key Responsibilities: • Assist the Manager in the day-to-day operations of the unit., • Support and supervise staff, promoting professional development., • Work collaboratively with external agencies and stakeholders., • Contribute to regulatory inspections and reports. Person Specification: • Minimum NVQ Level 3 in Health & Social Care (or equivalent)., • Experience working within children and young adult care services, ideally in residential or supported living settings., • Strong leadership and team management skills., • Excellent communication and interpersonal skills., • Commitment to safeguarding and promoting the welfare of children and young adults. We Offer: • Competitive salary of up to £35,000 per year., • A supportive, family-like team environment., • Opportunities for professional growth and development., • The chance to make a real difference in the lives of young mothers and their babies. How to Apply: Please submit your CV and a covering letter outlining your experience and suitability for the role
Job Title: Care Manager to be Registered Manager Job Description: We are looking for a motivated and experienced Team Leader or Deputy Manager to provide support with the services set up and supervise the delivery of care within the supported living company. If successful, you will lead the development of a new high-quality service working towards the physical and emotional support for the service users KMA Housing accommodates. You will also manage the day-to-day planning and operations, and supervise teams of support and care workers. Job specifics Due to the current CQC application process this role will be part time until successful registration with the CQC. KMA Housing will work with you to find the perfect work-life balance during this period, allowing you the time to develop your knowledge and build the confidence and skills needed to thrive in your new role as Registered Manager. KMA Housing is happy for you to continue in your current role until registration is completed should you wish. Duties of the job include: The successful candidate will be required to familiarise themselves with all company policies and procedures and continue to develop these in line with the service. Other duties include: ● setting up, running and promoting the service in line with the statement of purpose, ● working with directors and staff team to ensure the service adheres to Care Quality Commission (CQC) regulations and keeps up with other government and CQC guidance or any new and upcoming legislation, ● developing and implementing systems and processes that track service user development and ensure quality in line with placing authority requirements, ● developing effective lines of communication with the teams around the service users and other organisations that promote and support positive outcomes for service users, ● promoting, understanding, and developing an effective safeguarding network within the service and the community, ● monitoring the day-to-day running of the service, supervising and developing a team of support workers, ● ensuring compliance with and further development of our policies and procedures, ● actively developing and promoting the service to local authorities and key stakeholders, ● building effective relationships with families, safeguarding, leisure, and education services to promote positive outcomes, ● training and inducting new staff, ● working with rotas and on-call systems to ensure round-the-clock effective support. ● writing support plans and performing care assessments, ● completing service user records, ● developing and leading activities for service users, ● keeping families up to date about their relatives’ progress. Ideal Candidate Qualifications and Requirements: ● A relevant degree or qualification in social work, social care, psychology, or a related field is desirable. A management qualification is desirable. ● Experience with specific service user groups, people with learning disabilities and autism. ● NVQ Level 5 in management is required or willingness to work towards this. ● Substantial experience in a managerial role within a supported living setting. ● In-depth knowledge of the regulatory framework, including CQC standards, safeguarding, procedures, and relevant legislation. ● Strong leadership skills, with the ability to inspire, motivate, and develop a diverse team of staff. ● Excellent communication and interpersonal skills, enabling effective engagement with residents, staff, and external stakeholders. ● A thorough understanding of person-centred care and experience in developing and implementing care plans. ● Exceptional problem-solving and decision-making abilities, with the capacity to handle complex situations effectively. ● Proficiency in financial management, budgeting, and resource allocation. ● Flexibility in working hours. Salary and Benefits • Salary: £40,000 - £45,000 per year once regulated; salary to be paid hourly whilst awaiting CQC registration £21.97 - £24.72, • Flexible hours until registered with the CQC., • Signing bonus of £500., • £500 bonus at successful CQC Registration., • Fully funded DBS., • Opportunities for career growth and development, including Level 5 training. Application Process Please submit your CV and any additional information you would like to include. We look forward to reviewing your application and welcoming a new member to our team dedicated to providing high-quality care.
Cyber Armed Security are seeking a skilled Penetration Tester to join their Cyber Security team. In this role, you will be responsible for simulating real-world attacks against our clients’ systems, applications, and infrastructure to identify vulnerabilities and provide actionable remediation advice. You will play a critical role in strengthening security postures, protecting sensitive data, and helping organisations meet compliance and regulatory requirements, the candidate must be highly self-motivated and confident to work efficiently alone. Key Responsibilities · Conduct penetration testing across networks, web applications, APIs, mobile applications, and cloud environments. · Perform vulnerability assessments and exploit weaknesses in a controlled, ethical manner. · Develop and deliver detailed technical reports and clear executive summaries for clients. · Provide expert advice on remediation strategies and security best practices. · Stay up to date with the latest exploits, attack vectors, tools, and methodologies. · Support Red Team and Purple Team engagements where required. · Collaborate with internal security teams, developers, and client stakeholders to improve overall security posture. Essential Skills & Experience · Minimum of 2 years of proven experience as a Penetration Tester, Ethical Hacker, or in a similar cyber security role. · Manual testing ability · Strong knowledge of penetration testing methodologies (e.g. OWASP, NIST). · Proficiency with common testing tools (e.g. Burp Suite, Metasploit, Nmap, Nessus, Kali Linux). · Solid understanding of networks, operating systems, web technologies, and cloud platforms (AWS, Azure, GCP). · Ability to write and deliver clear, professional reports. · Relevant industry certifications (e.g. OSCP, CREST CRT, CEH, GIAC GPEN) highly desirable. Desirable Skills · Experience with scripting/programming languages (Python, PowerShell, Bash, etc.). · Exposure to Red Team operations and threat emulation. · Familiarity with security compliance standards (ISO 27001, PCI-DSS, Cyber Essentials Plus). · Strong client-facing skills and ability to explain technical findings in non-technical terms.
Who You Are Are you a professional Bid / Tender Manager and an ambitious individual with a desire to further their career in a fast -growing leading global HealthCare provider making a real difference to medical professionals and the patients they care for? Everlight Radiology – About Us At Everlight Radiology, we provide the vital and unique resource of radiology reporting capacity to healthcare providers across the globe, operating 24/7 365 days of the year on a ‘Follow the Sun’ model. Everlight supports radiology departments across Australia, New Zealand, the UK and Ireland and over the last 12 months has provided critical care to more than 2.5 m patients globally. At Everlight, you’ll be joining a globally connected team of passionate and talented individuals with patient care at their heart. We work hard at being one team across challenging time zones. We’ll invest in your development through our CONNECT programme, ensuring we all reach our potential. Purpose of the Role We are seeking a highly skilled and motivated Bid & Tender Manager to lead the preparation, coordination, and submission of competitive and compelling bids and tenders. This key role will support Everlight Radiology's growth by securing new business opportunities and ensuring the continued success of our services in a competitive marketplace. What We Offer · A hybrid flexible working environment · An employee-led development programme (CONNECT) to enhance your skills and career progression · Global offices in prime city locations · Competitive remuneration package · Private Medical Insurance · Salary Sacrifice Schemes; Cycle to work, Electric Cars, Pension · Study and exam leave · Metal Health and Well-Being Support Key Responsibilities: · Bid Management: Lead and manage the entire bid and tender process, ensuring submissions meet deadlines and align with client requirements across the UK & Ireland. · Proposal Development: Collaborate with internal stakeholders to develop tailored, high-quality, and persuasive proposals that align with our value proposition. · Stakeholder Engagement: Work closely with sales, operations, legal, and clinical teams to gather critical input and ensure accurate, compliant, and compelling submissions. · Market Analysis: Stay informed on market trends, tender opportunities, and competitor activity to identify and secure strategic opportunities. · Compliance: Ensure all submissions adhere to company standards, client specifications, and relevant regulatory requirements. · Process Improvement: Continuously refine bid processes, content libraries, templates, and tools to enhance efficiency and effectiveness. · Post-Submission Activities: Manage debrief processes and gather feedback to inform future submissions. Essential Requirements · Proven experience in bid and tender management, preferably within the healthcare (NHS & private), medical, or technology sectors. · Exceptional project management and organisational skills with a strong ability to manage multiple deadlines simultaneously. · Excellent written and verbal communication skills, with a keen eye for detail and the ability to craft compelling narratives. · Strong analytical and problem-solving skills, with the ability to identify innovative solutions to meet client needs. · Proficiency in using bid management tools and software, familiar with the role AI could play in enhancing analytics and workflows. · Familiarity with emerging healthcare procurement processes, especially within radiology, is advantageous. Detailed knowledge of the new PSR regulations would be of specific internet.
Job Title: Experienced Accountant Job Summary: We're seeking a highly skilled and experienced accountant to join our team. As an experienced accountant, you'll play a key role in providing high-quality accounting services to our clients. You'll work closely with our team to deliver exceptional client service, ensuring accuracy, efficiency, and compliance with regulatory requirements. Key Responsibilities: 1. Client Service: Provide technical accounting support to clients, including financial statement preparation,and tax services., 2. Financial Statement Preparation: Prepare accurate and timely financial statements, including balance sheets, profit and loss accounts, and other financial reports., 3. Tax Services: Provide tax advice and services to clients, including tax planning, compliance, and VAT services., 4. Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions., 5. Technical Accounting: Stay up-to-date with changes in accounting standards, regulatory requirements, and industry developments., 6. Team Collaboration: Work closely with colleagues to deliver high-quality client service, share knowledge, and support team objectives., 7. Quality Control: Ensure that all work meets the firm's quality standards, and participate in quality control reviews., 8. Requirements:, 9. Experience: At least 3 years of experience working in an accounting firm, with a strong track record of delivering high-quality client service., 10. Education: A UK degree in accounting or a related field, with a sound understanding of finance and accounting fundamentals., 11. Technical Knowledge: Strong understanding of accounting standards, regulatory requirements, and industry developments., 12. Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues., 13. Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret financial data and provide insightful advice., 14. Desirable Skills:, 15. Industry Specialization: Experience working in a specific industry, such as construction, healthcare, or financial services., 16. Software Skills: Proficiency in accounting software, such as Xero, QuickBooks, Sage, moneysoft and VT Transactions, 17. Leadership Skills: Experience in leading teams or mentoring junior staff members., 18. If you're a motivated and experienced accountant looking for a new challenge, we'd love to hear from you!
About the job Job Description The General Ledger Accountant performs a variety of routine and non-routine accounting functions with significant focus on General Ledger accounting. This position is also responsible for supporting the Financial Accounting Manager in conducting key activities such as month-end and quarter-end close, Fixed Assets, Account Reconciliations and Audits. You will be recording and processing a vast range of financial transactions. A General Ledger Accountant is essential for financial reporting, and requires liaison with various departments and individuals across the DO & CO family. To build and maintain excellent working relationships with other department ensuring the provision of a positive and professional service Prepare journal entries, reconcile accounts, and ensure data accuracy. Forward thinking administrator always looking to exceed targets and expectations whilst maintaining the collectiveness of the team and culture of DO & CO Maintaining good working relationships with all DO & CO family members as well as our partners, vendors, and other stakeholders Supporting Financial Accounting Manager with daily tasks as required Conducting accurate record keeping for audit trial and reporting purposes as well as feeding into month end closure activities Maintaining and updating the fixed assets database and intercompany recharge management Prepare, review and submit VAT returns in compliance with regional and international requirements. Monitor VAT transactions and ensure accurate reporting Conduct internal audit to ensure compliance with regulatory and organizational policies Liaise with external auditors and regulatory bodies during inspections and audits Manage and oversee financial statements, ensuring accuracy and compliance with accounting standards Perform reconciliations and analysis of accounts to ensure data integrity Supporting the team with ad hoc requests as and when needed Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications BSc in Accounting, Finance or Mathematics or relevant experience in a Financial Administrator/ Assistant role Ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality Motivation to deliver exceptional service Well presented, professional individual with a can-do, positive attitude that indulges in team success Self-motivation, resilience, and a positive change champion for DO & CO in a fast-paced environment that requires flexibility and adapting Experience in dealing with customs would be an advantage Meticulous attention to detail and precise record keeping skills Build strong relationships within the DO & CO Family, creating a team spirit, encouraging them to be at their best You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the DO & CO Family well informed as well as internal and external stakeholders Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Highly proficient in excel with excellent working knowledge of accounting software packages and the ability to handle and integrate data sources, both manual and electronic Good working knowledge of UK tax, auditing, and commercial regulatory rules Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary On-Site role Enjoy perks by referring your friends through our Refer a Friend Scheme On-Site Free Parking Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we’re not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Finance & Accounting Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
Key Responsibilities: Design and execute purchasing strategies for premium fashion and lifestyle products, ensuring alignment with overall business goals. Knowledge of Mandarin is advantageous for effective engagement with East Asian clients and suppliers. Identify, source, and secure popular luxury items from the UK market, coordinating both online and offline purchasing channels while nurturing relationships with key vendors. Establish long-term supplier partnerships, lead negotiations on pricing and terms, and manage performance reviews to ensure service quality and reliability. Conduct ongoing market intelligence and product assessments, preparing analytical reports on items, trends, and pricing to inform strategic procurement choices. Take responsibility for procurement budgets, implement cost-efficiency measures, and ensure compliance with internal policies and external trade regulations. Supervise purchasing documentation, from order processing to receipt and inventory tracking, ensuring accuracy and regulatory compliance. Monitor industry developments, attend seasonal brand events, outlet sales, and private shopping opportunities to capture early access to in-demand products. Share product knowledge and brand insights with colleagues and clients, assisting in strategic decision-making and enhancing customer experience. Work closely with cross-functional teams to support smooth operations and client service. Provide seamless communication with Mandarin-speaking stakeholders to ensure accurate product selection and timely fulfilment. Represent the Company with professionalism, upholding its reputation within the luxury goods sector. Qualifications, Experience & Skills: Bilingual proficiency in Mandarin and English, with excellent intercultural communication skills. Strong organisational skills with a meticulous approach to documentation and workflow management. Passion for luxury fashion, with awareness of current trends, product lines, and brand heritage. Proficiency in Microsoft Office (Excel, Word, PowerPoint); familiarity with Adobe software is a plus. Self-driven, dependable, and capable of independent work in a high-pressure environment. Willingness to travel within the UK for store visits, outlet sourcing, and brand events. 1–2 years of experience in luxury retail, buying, or operational roles. Exposure to product sourcing, fashion-related marketing, or creative industries is an asset. Experience in areas such as visual merchandising, brand presentation, or showroom planning is beneficial. Degree in Fashion, Business, or a related field. Previous experience in luxury retail is a significant advantage.
The Assistant Manager supports the daily running of Heroica Lounge, helping to maintain excellent service, streamline operations, and support staff performance. This role is key in upholding our quality standards and enhancing the overall customer experience, while working closely with the manager and business owner to meet key business goals. This is a hands-on role that includes working regular shifts alongside the team, including serving tables and supporting front-of-house operations. Key Responsibilities: 1. Operations & Quality Support • Assist in managing day-to-day operations, ensuring service runs smoothly., • Help maintain standards for food quality, hygiene, and health & safety., • Support with inventory checks, stock control, and liaising with suppliers., • Oversee the coordination of dine-in, takeaway, and delivery services., • Work regular shifts alongside the team to lead by example and stay close to daily operations. 2. Customer Experience & Reputation • Deliver excellent customer service and help resolve customer concerns., • Support initiatives to improve and maintain a 4.9-star Google rating., • Monitor reviews across Uber Eats, Deliveroo, and Just Eat and flag issues., • Help create a warm, welcoming environment for guests and delivery customers. 3. Sales Support & Promotions • Assist in implementing marketing campaigns, promotions, and events., • Help execute strategies to increase sales and online visibility., • Contribute ideas to grow delivery orders and enhance platform performance. 4. Cost & Inventory Awareness • Support cost-control efforts and monitor for unnecessary waste., • Help track usage of ingredients and manage portion control., • Understand and support the goal of keeping staff wage costs under 26% of revenue. 5. Team Support & Development • Help recruit, train, and supervise front-of-house and kitchen staff., • Foster team morale and help maintain a positive, productive environment., • Assist with creating fair and efficient staff rotas., • Provide feedback and on-the-job training to support team performance. 6. Compliance & Health & Safety • Ensure team members follow hygiene and safety procedures., • Support efforts to meet regulatory standards and prepare for inspections., • Promote our goal of becoming a Living Wage accredited employer. Requirements: • Previous experience in a supervisor or assistant management role in hospitality., • Strong communication and problem-solving skills., • Ability to support operational and financial goals., • Experience managing staff and handling customer issues effectively., • Familiarity with food delivery platforms is an advantage., • Willingness to work regular service shifts and lead from the front. What We Offer: • Competitive pay with opportunities for growth and bonuses., • A dynamic and supportive team environment., • A chance to be part of a growing, community-loved business., • Ongoing training and career development opportunities.
LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. We’re proud to be certified as a Great Place to Work, and recognised as a UK Best Workplace 2025, which reflects our commitment to creating an amazing work environment. But don’t just take our word for it—here's what our colleagues have to say about us: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.” CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - Will it deliver an amazing experience? We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Will it leave a last impression? Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. SUMMARY OF POSITION This is an exciting opportunity to help open a brand-new Clays location and play a key role in shaping its floor operations and service standards. As Assistant Floor Manager, you’ll work closely with the Floor Manager and General Manager to lead planning, recruitment, and service execution, ensuring a seamless guest experience. You’ll oversee a team of 15 floor colleagues, driving development through the Clayers Academy and supporting our succession planning goals. In this role, you’ll set a new standard for competitive socialising, delivering exceptional service in a high-energy environment. Working closely with the events team, you’ll coordinate service across the bar, kitchen, and hosts, managing floor plans, staffing positions, and all elements of service execution. We’re looking for a self-motivated leader with experience in high-volume operations, exceptional attention to detail, and a passion for people. A background in competitive socialising is a plus. Strong communication skills, confidence, and the ability to inspire your team are essential. DUTIES & RESPONSIBILITIES Your role will include but may not be limited to the following responsibilities; Operational Management: • Oversee daily floor operations to ensure smooth and efficient service., • Implement Clays standard operating procedures for floor colleagues., • Ensure compliance with health, safety, and hygiene regulations., • Maintain front-of-house equipment and utensils, ensuring they are in good working order., • Execute the service and game delivery in accordance with Clays operations playbook., • Coordinate with bar and kitchen departments to ensure optimal performance. Our Clayers: • Train, and mentor floor colleagues, fostering a positive work environment., • Schedule and manage floor colleague shifts to ensure adequate coverage., • Promote Clays Behaviours and effective communication within the front-of-house colleagues., • Support colleague development through ongoing training via Clayers Academy., • Ensure colleague compliance with company policies and procedures. Guest Experience: • Ensure that all food and drinks are served and presented to the highest standard., • Relentlessly strive to achieve the continuous Clays steps of service wheel., • Monitor guest feedback and make adjustments in service as needed., • Interact with Clayer colleagues to gain feedback and ensure guest satisfaction., • Address and resolve any guest complaints or issues promptly and effectively., • Maintain a focus on providing exceptional game, food & beverage experiences for all guests., • Ensure the venue and atmosphere are always at the very highest standard. Financial Management: • Support the management of departmental budgets, including labour and F&B and consumable costs., • Monitor and control inventory, minimising waste and managing stock levels., • Implement cost control measures without compromising on quality., • Marketing and Promotion:, • Collaborate with the marketing team to develop and promote special menus and events., • Assist in content creation for promotional materials, including social media., • Participate in marketing initiatives to increase the visibility and reputation of Clays., • Support the execution of Clays 3 key seasons, Sunshine Months, Moonlight Months and Festive Period., • Act as a brand ambassador, maintaining the Clays Game, Service and F&B reputation. Administrative Duties: • Ensure compliance with all legal and regulatory requirements., • Prepare and submit required reports promptly., • Manage floor documentation, including recipes, training materials, and safety procedures., • Support front-of-house safety and hygiene audits., • Execute Clays policies and procedures., • Support working with local suppliers in line with our F&B Strategy. SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES • 1 years of experience in a similar very high volume ‘pre-booked business’ position is desirable., • Mental Health First Aid (not essential)., • WSET Level 2 (not essential)., • Fire Warden (not essential)., • First Aid (not essential)., • New Opening Experience (not essential)., • Always looking for opportunities to improve your knowledge and abilities., • Passionate about hospitality and creating amazing experiences., • A keen eye for detail with excellent written and verbal communication skills., • Ability to build lasting relationships with colleagues and clients., • Honest with strong moral principles., • Take initiative, solve problems calmly, and work well under pressure., • Be a mentor, a proven high-performing people manager with a track record of developing talent. WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. Our great benefits include: • Competitive Salary: A base salary of £31,000 with on target earnings of £40,000 which is made up from an on target performance related bonus plus Tronc service charge., • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Paid Breaks: We value your time and ensure you’re compensated for your breaks., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.