Trabajos retail customer service en Reino Unido - Page 4

Training Manager (Retail) – Neve Jewels Ltd. Location: London HQ, Hatton Garden, with flexibility to travel across the UK and Ireland Contract: Full-time, 40 hours per week, Monday to Friday (flexible working hours) Salary: Competitive About Us The Neve Jewels Group, home to the Diamonds Factory brand, is a leading name in the jewellery industry. Renowned for exquisite craftsmanship and exceptional customer experiences, we are dedicated to delivering unparalleled beauty, artistry, and joy to our loyal customers. The Role We are seeking an experienced Training Manager (Retail) to design, deliver, and evolve training programmes for our retail teams across the UK and Ireland. This is a hands-on role where you will shape the learning journey of our people – from Regional Sales Managers to Store Consultants – ensuring they excel in luxury sales, create memorable customer experiences, and uphold our reputation for excellence. You will work closely with senior leadership, influencing and embedding a culture of continuous learning and development across our stores. Key Responsibilities • Assess training needs and develop actionable plans., • Design bespoke training programmes tailored to luxury retail., • Deliver workshops, group sessions, and one-to-one coaching., • Collaborate with senior managers to support staff development., • Monitor and evaluate training effectiveness, refining content as needed., • Maintain records of training activities and report on progress. Skills and Experience • Proven experience as a Training Manager or similar role, ideally within luxury retail., • Strong knowledge of retail operations and customer service., • Excellent presentation and facilitation skills., • Strong organisational and project management abilities., • Ability to assess training needs and develop effective programmes., • Exceptional communication and interpersonal skills., • Passion for luxury products, particularly jewellery., • Flexibility to travel across the UK and occasionally internationally., • Ability to thrive in a fast-paced, dynamic environment. Benefits • 25 days holiday + 8 bank holidays, • Additional day off on your birthday, • Private healthcare, • 24/7 Employee Assistance Programme, • Company discount Equality, Diversity & Inclusion Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or conditions that cannot be shown to be relevant.

This just in - an incredibly exciting opportunity to be part of the Lisa Eldridge team in Selfridges! Join a fast paced, and fast-growing, founder-led beauty brand which places value in stellar customer service, high product performance and integrity, artistic pleasure and of course, Lisa's un-dupable colours. Lisa has a sincere and deep interest in her customer’s desires and needs. Our philosophy is centred around providing the tools and education to help our community feel their ultimate best in every moment and during every occasion of life. If you aspire to be part of this and are passionate about our values of elevating everyday artistry, we are waiting to welcome you! If you are ambitious and have a passion for make-up, looking for a progressive career within the retail beauty industry, then this is the perfect role for you. This is a part-time role. Key Requirements and Responsibilities: • Deliver amazing customer service; understand customer needs and ensure a high level of satisfaction., • Deliver thoughtful and bespoke artistry services to our customers., • Attend all brand product and artistry training., • Drive and deliver on sales targets., • Act as an outstanding brand ambassador., • Ensure all customers leave knowing about the Lisa Eldridge story, values and products., • Follow the brand’s grooming standards., • Ensure you are a supportive team player. You will thrive in this role if you are: • Warm, professional, and approachable with a can-do attitude., • Motivated, have high energy and are passionate about colour and product artistry., • You are committed to creating a haven for anyone with a desire to experiment with beauty in an approachable and inclusive space., • A responsible, passionate brand ambassador., • Excited to work in a fast paced, fast-growing brand with a close-knit team., • Confident in speaking to customers and understanding their needs., • A lover of all things beauty! Skills required for this role: • Previous retail experience, • Makeup artistry qualification is a bonus, • Proof of right to live and work in the UK, • Flexible with your working hours and days per week Benefits: • Commission scheme, • Exclusive staff discounts and gratis products, • Training & development About Lisa… Lisa Eldridge is one of the world’s most celebrated make-up artists. Equally invested in creating educational tutorials for her loyal community as she is orchestrating her signature red-carpet look for celebrity friends or conceiving avant-garde concepts for catwalk and editorial, Lisa has established herself as the most recognised and trusted voice in beauty. An early mover in the digital world, best-selling author and driving force behind the creative direction of several luxury brands, Lisa is the beauty authority both novices and professionals turn to for guidance. In 2019, decades of expertise and knowledge culminated in the launch of her eponymous brand. Representing Lisa’s impressive dexterity for colour alchemy both industry insiders and her loyal community describe her lip colours as ‘un-dupable’, while fashion bible, VOGUE describes the Seamless Skin Foundation: ’As close to a perfect foundation as you’re ever going to get’. A trusted disruptor at her core, Lisa continues to push the boundaries on colour, ingredients and techniques, guiding and inspiring her loyal community to experiment creatively and enhance their natural, unique beauty.

Operations Support Coordinator (APAC) We’re looking for an Operation Support Coordinator to deliver unparalleled operation support to our APAC customers. This is a full-time role based in our head office in King’s Cross, The Coal Office London. Our Story Established in 2002, Tom Dixon is a British design and manufacturing brand with a commitment to innovation. We design, develop and sell extraordinary objects and spaces for everyday use, including lighting, furniture and interiors. The company has a well-established global customer base which has achieved double digit growth over recent years. The company has offices in London, New York, Hong Kong and Shanghai, and launches new collections bi-annually at the Milan furniture fair and Maison in Paris. More information about us can be found at . About the Role As part of our ongoing ambition to deliver world-class customer experience and as a result of our rapidly growing business in APAC, we’re looking for an Operation Support Coordinator to complement our team. You’ll be reporting into our Customer Success Manager, APAC and work closely with our trade partners to ensure accuracy and speed in servicing our clients in APAC. As part of your role you’ll also support the EMEA team as needed, with the focus being on APAC. Key Responsibilities include: • Order Management: You will be processing customer orders daily and coordinating the process from the moment the order is received to the moment it is delivered to your customer, reserving stock against stock available, managing inbound stock allocations against your orders, obtaining export documentation, • Claim processing: Handle quality claims end-to-end by verifying details, coordinating with internal teams, and ensuring timely resolution to maintain customer satisfaction and improve processes, • Customers: You will support customers for your specific geo-regions, maintaining a close relationship with them. You will work closely with your manager to ensure that we deliver the best experience to our customers and going above and beyond to deliver fast and efficient order flow., • Aftersales: You will be responsible for the aftercare aspects of all your orders, product questions, delivery queries, collections, credits and returns., • Communication and Relationships: Managing your orders and responding to customer queries via emails (and occasional calls) within agreed KPI’s, with enthusiasm and a can-do tone. Liaising with our planning, logistics, Product, sale departments About You We are looking for a self-starter with a strong desire to kick-start their career within customer service/operations. Whether you are straight out of university or have already gathered some customer service experience, we are looking for someone who thrives on the prospect of delivering exceptional customer experience and business growth for an iconic brand. You will have an academic background in a related subject, whilst some work experience for companies operating predominantly in the wholesale or retail space will be advantageous for this role, such would be some prior sales experience. You will have a mix of these experiences, skills, and qualities: • Strong priority management and Organisational skills – you take pride in being organised and methodical with a keen eye for detail., • Strong communication skills – You have an exceptional communication style. You have a perfect command of written and spoken English. Speaking Mandarin would be a plus. Your attention to detail in all your communications is second to none with foresight, accuracy, and due diligence in your communication., • A resilient and proactive mindset - You thrive on autonomy and ambiguity, and love to proactively create plans and structure your work. You have an exceptional work ethic and remain unfazed by customer demands and our rapid pace of work., • Proactive from end to end – having the ability to follow up and follow through with high attention to detail, from the moment an order is placed until it is delivered to customers and ensuring the customer is always updated., • A positive attitude - you care about our customers and naturally put yourself in their shoes. You take pride in delivering an exceptional service, spotting what needs to get done and go the extra mile for our customers. This, combined with your charming disposition, enables you to foster authentic connections and relationships that sustain and deliver., • Competent IT skills - you are familiar with all Microsoft Office products and prior experience using Navision would be advantageous. For the right candidate, we will offer a competitive remuneration package alongside the opportunity to build an extraordinary career within one of the world’s leading design agencies and lifestyle brands. We embrace diversity in all applicant’s backgrounds. The successful applicant must have eligibility to work in the UK.

About Us We’re reimagining grocery for the modern urban consumer—building a premium, tech-enabled convenience store chain that blends hot food, curated grocery, and digital-first experiences. With bold ambitions, we’re gearing up to launch our first stores by the end of the year—and we need the right foundations to make it happen. About the Role: Supply Chain Manager We’re looking for a Supply Chain Manager to build and lead a world-class grocery supply chain across fresh, ambient, frozen, and impulse categories. You’ll be responsible for designing the systems and operations that ensure our stores are always stocked, our products are always fresh, and our customers are always delighted. This is a hands-on, high-impact role ideal for someone who thrives in fast-paced environments and understands the operational realities of bricks-and-mortar retail. You’ll work cross-functionally to ensure our supply chain is agile, cost-effective, and scalable as we grow from pilot stores to national rollout. Key Responsibilities • Design and implement end-to-end supply chain processes for all grocery categories—fresh, frozen, and ambient, • Own demand forecasting, replenishment, and inventory planning across a growing network of physical stores, • Manage supplier logistics and last-mile delivery, with a focus on availability, freshness, and efficiency, • Oversee stock flow, shelf life, and shrinkage, using smart systems and AI to minimise waste and drive operational control, • Set and monitor quality control standards—ensuring all products meet our expectations before reaching the shelf, • Work closely with Buyers, Store Operations, and Tech to align supply with promotions, new range launches, and seasonal peaks, • Leverage data and AI tools to improve decision-making, reduce cost, and increase responsiveness, • Build strong relationships with suppliers, distributors, and logistics partners, ensuring service levels are consistently met, • Ensure compliance with food safety, handling, and storage regulations, • Develop contingency plans for supply disruptions, logistics challenges, and operational risks Ideal Candidate • 5+ years’ experience in retail supply chain management, ideally in grocery or FMCG, • Experience supporting bricks-and-mortar store operations—with a strong grasp of real-world in-store execution and constraints, • Confident working across multiple product types (fresh, frozen, chilled, and ambient), • Skilled in inventory management, forecasting, and supplier performance tracking, • Familiar with ERP and supply chain platforms; strong analytical and Excel skills, • A builder and problem-solver—able to operate in ambiguity and scale operations from scratch, • Entrepreneurial and detail-oriented, with a deep interest in reshaping food and convenience retail Why Join Us • Be part of a category-defining retail concept from day zero, • Build the supply chain that powers a bold new convenience brand with ambitious national growth plans, • Work with a visionary, execution-driven founding team, backed by top-tier investors, • Help redefine how grocery is experienced in the UK—fresh, fast, and customer-first Excited to bring your bricks-and-mortar experience to a modern retail model? Apply now and help us build the future of grocery

We are partnering with a luxury Ready-to-Wear brand that is generating real excitement in the fast-growing affordable athleisure and activewear luxury market. Known for its elevated aesthetic, quality craftsmanship, and accessible positioning, the brand is gaining strong traction across the UK and Europe. We are looking for a strategic and commercially driven Commercial Manager to lead our client’s UK and European wholesale business—someone who can shape and execute the commercial strategy, manage key retail partnerships, and drive profitable growth across multiple markets.. The ideal candidate will have a strong background in commercial strategy, account management, and team leadership. This role requires deep commercial insight, cross-functional coordination, and ownership of both revenue and margin delivery across multiple European markets. You will be expected to build and execute the commercial plan, manage retail partnerships, and work closely with internal teams to align product, pricing, planning, and forecasting. Key Responsibilities: Commercial Strategy & Revenue Ownership • Build and execute the commercial plan for the UK and European wholesale markets to achieve revenue and margin targets., • Pull together all components of the plan—sales, pricing, costing, margin, forecasting—and ensure end-to-end delivery., • Take full ownership of financial outcomes, with a detailed understanding of all cost factors, including landed costs, royalties, and supplier terms., • Collaborate with the product team to validate costs, determine pricing, and work out average selling prices by quarter., • Coordinate closely with sales, product, planning, finance, ecommerce, and regional teams to align execution with business goals., • Prepare seasonal budgets by market and account, based on historical data, growth targets, and commercial strategy., • Forecast sales and margin performance across regions and product categories., • Manage and align the regional sales team to deliver against revenue and margin objectives., • Guide sales planning and execution across UK and European markets., • Ensure strong coordination across teams and markets—sales, product, planning, and customer service., • Allocate budgets across categories (e.g., apparel, footwear, accessories), gender, and seasonal collections., • Monitor sales and margin performance on a rolling basis by account and market., • Analyse variances and provide data-driven insights to support better planning and execution., • Develop and manage promotional and markdown plans that support sell-through without compromising margin targets., • Lead or support negotiations with suppliers to secure optimal pricing, terms, and cost structures., • Maintain full visibility of all cost components, including royalties, duties, logistics, and rebates. Skills & Experience Required • Proven experience in commercial management, wholesale strategy, or sales leadership across UK and European markets., • Background in fashion, apparel, or consumer goods, ideally with multi-market exposure., • Strong knowledge of cost structures, pricing, and margin management., • Analytical mindset with the ability to build and manage integrated commercial plans., • Experience working cross-functionally across product, finance, planning, and ecommerce., • Track record of managing retail and distribution partners across Europe., • Leadership skills with experience managing commercial or sales teams., • Strategic, detail-oriented, and results-driven. What do you get: • Excellent salary, • Annual bonus and/ or Annual salary review, • Stable company , stable job, • Career progression, • Annual leave 25 days + bank holidays .

Overview of the Company dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience. What the role is: You will be responsible for liaising directly with airside flight coordinators to capture and communicate key information relating to meal figures and aircraft stand number changes. You will be required to check, file and accurately input information onto our in-house database, circulating any changes or increases to the relevant internal department in a timely manner. What you’ll be doing will include: • Retrieve all meal figures received via telex and customer specific systems for distribution to the relevant internal departments., • Creating of pick daily pick list, • Ensuring all HMRC processes are adhered to, • Updating and ensuring the maintaining of meal figures into the system, • Printing of labels for all airlines, • Accurately completing relevant documentation for example Compliance, HACCP, etc., • Reporting any accidents or incidents and ensure any corrective actions are undertaken, • Contributing to generating new ideas and actively implementing and promoting change What you’ll have will include: • Excellent customer service skills, • Excellent communication and influencing skills with both internal and external stakeholders, • Strong IT skills; Microsoft Excel and Word, • Highly organised and motivated with the ability to solve problems and work within strict deadlines, • Ability to deliver and improve upon set targets, • To be self-disciplined, reliable and accurate with a keen eye for detail, • Strong team player with a pro-active nature and self-motivated with the ability to work both as a team member and on own initiative, • Experience working within airline catering industry Please note the address for our Heston unit is: 1-3 The Encompass Centre, International Avenue, Heston, Middlesex, TW5 9NJ

Are you looking for a new challenge in a merchandising role? If so, we have an exciting opportunity for you to join our Merchandising team as a Merchandiser for the Home & Furniture categories! We offer hybrid working between your home and one of our collaborative spaces based on Wigmore Street, Central London. When you join Fenwick, you’ll receive: • 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year., • Your birthday off as an additional day annual leave – this can be taken any day within your birth month., • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • 'Perks*' - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products., • WeCare -24/7 GP, wellbeing advice & support service, • Hybrid working (Typically Monday-Wednesday working in-office and Thursday & Friday working from home) About the role We’re looking for a driven Merchandiser to join our team and take ownership of merchandising activity across our Home & Furniture product categories. This pivotal role involves executing a strategic merchandising plan that aligns with our annual business goals and commercial ambitions. You’ll play a key part in enhancing the customer journey both in-store and online through effective range planning, pricing, visual merchandising, and promotional execution that maximises sales and profitability. You’ll lead stock management and supply chain optimisation, ensuring the right stock is in the right place at the right time. A strong understanding of Open-to-Buy (OTB), inventory turnover, and markdown management is essential to maintaining efficiency and profitability. Working closely with space planning and retail teams, you’ll help shape impactful customer experiences and support smooth operational execution across our stores. This role calls for a commercially astute merchandiser with a proven track record in retail (preferably multichannel), excellent analytical skills, and the ability to lead and inspire a team. Strong collaboration with buying, digital, logistics and support functions will be key to success, alongside the ability to drive continuous improvement and deliver against ambitious sales and margin targets. What we are looking for in a candidate... • Mid-level experience in merchandising & selling., • Ability to develop product strategies, building business cases., • An analytical background keen to identify opportunities for efficiency and improvement., • Negotiating and contracting skills., • Developed communication, influencing and relationship skills., • Experience operating at mid-level within a Retail multichannel environment. About Fenwick Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!

This is a 8 month maternity cover with the possibility to extend to 12 months. About Us: Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this. We are looking for a dedicated and versatile individual to join our team as Head of Digital and Ticketing. Purpose of the Role: • Define and execute a digital and ticketing strategy for c2c that harnesses modern technology to achieve significant growth in use of digital and smart ticketing, and improve customer experience, • Accountable for the delivery and maintenance of a stable and robust and functioning retail system to ensure the system is fit-for-purpose and meets the expectations of the industry, c2c staff and customers, • Drive a digital culture at c2c, advocating digital transformation and user-centric approach to deliver, • Be accountable for the ongoing health, service and prioritisation of the entire retail system, leading the digital team in delivering change, improvements and incident management – and drive continuous improvements to retail operations, • Deliver targeted KPI growth across the key metrics of traffic volume, transactions, conversion (all site & check-out) and average value, along with other primary measures including customer satisfaction, • Utilise data/analytics and insight, to drive product decision-making, influencing the business to ‘buy in’ to the roadmap. Use data to identify key trends in varying customer segments, and adapt the online offering to respond to these trends., • Evolve and further embed a digital scorecard based approach, working in conjunction with the internal functional teams of Customer Experience, Commercial & Delivery, amongst others, to create a truly joined-up, optimised, digital space. Experience, Knowledge and Qualifications Required: • Experienced and capable of developing online strategic plans, rooted in the analysis of customer persona segments, platform/device performance, and consideration of the wider competitive landscape. Ability to demonstrate influence and delivery of previous plans., • Experienced in direct management of all e-commerce disciplines (e-marketing, web development and website management, UX), including full accountability for budget management, • Detailed understanding and capability for using web analytics (e.g. Google Analytics, Omniture, Site Catalyst, Discover), • Practical understanding of web development processes and technologies, • Successful hands-on operational experience as well as strategic vision, with the ability to demonstrate delivering and influencing product roadmaps, • Strong leader, with technical understanding and commercial acumen, • Strong negotiator and influencer with internal and external suppliers, • Results focused, applying commercially underpinned logical decision making to all tasks, • Ability to work across organisational boundaries, • Capable and experienced at dealing with Senior/Exec level individuals, • Degree educated

General Manager - Premium Lebanese Hospitality Brand | Location: Knightsbridge | Salary: Up to £45,000 + Bonus + Excellent Benefits | Language Requirement: Arabic Speaking Please note that to be considered for this role, you must be fluent in Arabic Zachary Daniels is proud to be partnering with a premium, fast-paced Lebanese brand that is going through an exciting growth period in the heart of Knightsbridge, as they continue their growth across London and beyond. We're looking for an experienced and energetic General Manager who can lead from the front, inspire their team, and deliver exceptional customer experiences every day. With ambitious expansion plans for 2025 and 2026, this is an incredible opportunity to join a business on the rise. If you thrive in high-energy environments and love building great teams, this is the role for you. What You'll Be Doing: * Leading and motivating a passionate team to deliver outstanding service * Driving sales performance and achieving profitability targets * Coaching, developing, and nurturing talent within the store * Ensuring brand standards and operational excellence across all areas * Upholding health & safety and food safety regulations * Analysing trends and keeping ahead of the competition * Acting as the face of the brand on the shop floor What We're Looking For: * Fluent in Arabic speaker (essential) * Proven management experience in a fast-paced hospitality or QSR environment * A true people leader - visible, approachable, and motivational * Operationally strong with excellent planning and organisational skills * Commercially savvy and KPI-driven * Positive, proactive, and hands-on - you won't be hiding in the office! If you're ready to take the next step in your hospitality career and want to be part of a business that truly values its people, apply now with your most up-to-date CV. Zachary Daniels specialises in retail and hospitality recruitment. We are only able to consider candidates with previous management experience in a similar environment. Reference: BBBH34057

About Us Skin Cupid is a leading Asian beauty retailer, dedicated to bringing the best of Asian skincare to our global community. Our platform is a curated haven for skincare enthusiasts, offering a diverse range of high quality products sourced directly from the most reputable and innovative Asian beauty brands. We believe in empowering our customers with knowledge and choices, making it easy and enjoyable to find products that suit their skin needs and preferences. Joining our team means being part of a dynamic, fast-growing environment that celebrates cross borders beauty and wellness. About the Role We’re looking for an enthusiastic and highly organised Assistant Store Manager to join the team at Skin Cupid’s very first offline and flagship store. This is an exciting opportunity to help bring our online presence to life and set the standard for our in-store experience. As the Assistant Store Manager, you’ll work closely with the Store Manager to ensure smooth daily operations, deliver an exceptional customer experience, and support the development of a passionate, high-performing team. You’ll act as a role model on the shop floor, combining expert product knowledge with excellent leadership and communication skills. This role is perfect for someone who thrives in a customer-focused environment, has strong organisational abilities, and enjoys supporting a team to reach their full potential. Responsibilities • Support the Store Manager in the daily running of the store, ensuring a seamless and welcoming experience for every customer., • Act as a leader on the shop floor, guiding and motivating the team to deliver exceptional customer service., • Step into the Store Manager role when needed, managing operations, decision-making, and problem-solving., • Assist with training and onboarding new team members, fostering a supportive and collaborative environment., • Maintain high standards of visual merchandising, cleanliness, and stock presentation in line with Skin Cupid’s brand guidelines., • Support with store performance monitoring, KPI tracking, and implementing improvement strategies., • Handle customer queries and resolve issues efficiently, ensuring every interaction reflects Skin Cupid’s values., • Collaborate with the HQ team to ensure store promotions, product launches, and brand initiatives are executed smoothly. We Are Looking For • Previous experience in a retail supervisory or assistant manager role, ideally within beauty or skincare., • Genuine passion for skincare and beauty, with strong product knowledge or the eagerness to learn quickly., • Strong leadership and interpersonal skills, with the ability to inspire and support a team., • Excellent communication skills, both with customers and team members., • Highly organised, with the ability to manage multiple priorities in a fast-paced environment., • Problem-solving mindset, proactive attitude, and flexibility to adapt to changing needs. Why Join Us • Be part of a milestone moment in Skin Cupid’s journey as we open our very first flagship store., • Work alongside a passionate, supportive team who share your love for skincare., • Enjoy a collaborative and positive working environment where your contributions truly make an impact., • Competitive salary based on experience., • Employee discount and the opportunity to try new products before they launch., • Invitations to company events and team dinners. All candidates must be eligible to work in the United Kingdom. If you love working in a tight-knit team, thrive in a customer-facing environment, and are excited about skincare, you’ve found just the place!

Summary At M&S, we’re committed to creating a workplace where our colleagues feel valued, supported, and rewarded. We’re looking for a Pension & Benefits Manager to join our Reward team and help shape the future of our total reward offering. As the Pension & Benefits Lead, you’ll play a pivotal role in developing and delivering our reward strategy. You’ll work closely with the Head of Reward, People Partners, and third-party providers to ensure our offering is competitive, compliant, and colleague-focused. To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special… • After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household., • Competitive holiday entitlement with the potential to buy extra holiday days!, • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business., • A generous Defined Contribution Pension Scheme and Life Assurance., • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills., • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing., • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family., • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family., • A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you’ll do Your key accountabilities will include: • Support the Head of Reward in designing and embedding the pensions and benefits strategy. Own and manage policies, ensuring effective delivery through internal teams and external suppliers. Lead the recognition and long service strategy across M&S., • Lead on pension and benefit projects, including annual reviews and renewals. Drive colleague engagement through campaigns, events, and clear communications., • Collaborate with the Pension Trustee team and support governance activities, including presenting to committees., • Provide expert guidance across the People function and identify opportunities for improvement. Ensuring compliance with all relevant legislation and maintaining up-to-date market insight., • Coach and develop a Benefits Consultant to support their growth and performance. Who you are Your skills and experience will include: • Proven experience in DC pensions and benefits within a complex organisation., • Strong stakeholder management and influencing skills., • Experience in policy ownership and third-party management., • DB pension and recognition programme experience., • Familiarity with HRIS systems (e.g., Oracle). Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Quality & Compliance Manager - Abbott Lyon Rewarding salary + 10% bonus + benefits Hybrid – 3 days per week at the London Product Studio We've partnered with the exciting brand Abbott Lyon as we search for a Quality & Compliance Manager to join their team! Company Overview Abbott Lyon is all about creating affordable luxury, designer-inspired, trend-led jewellery and accessories with a personal touch. Founded in 2015 by Jezz Skelton & Asha Jones it has become a big hit globally, achieving eight-figure revenue direct to consumers via its website, and is the fastest-growing jewellery brand in the UK, and recently ranked in the Sunday Times 100. Abbott Lyon’s focus is on creating high quality, stylish and meaningful jewellery designs with thoughtful and personal touches. Check out their website here: About the role Your role will be to take lead accountability for developing the Quality and Compliance strategy across the business and ensuring its successful implementation. As a company that ships millions of beautifully designed and crafted products each year, this is an exciting, high impact role with a direct impact on Abbott Lyon’s overall Customer Experience and Brand sentiment. Reporting into the Product Director, you will be the subject expert in the business for all things Quality and Compliance, ensuring our end to end processes (from product development through to post purchase support) are designed to minimise issues across the Supply Chain. You will partner with teams across Product Management, Finance, Operations, and Customer Service (to name a few), in addition to our external vendors, to ensure Quality data and regulatory compliance are embedded into our decision-making processes, resulting in a reduction in the overall financial exposure relating to quality and further reaffirming our brand credibility. This role is perfectly suited to somebody who is data driven, collaborative and “never done” when it comes to improving processes and ways of working. What you’ll be doing: Quality Assurance (Proactive): • Develop and maintain the company’s Quality Management Programme to support consistent, proactive product quality across the design and production lifecycle., • Lead supplier audits and onboarding processes to ensure compliance with quality, ethical, and sustainability standards., • Implement continuous improvement initiatives in collaboration with design, production, and supply chain teams to pre-empt quality issues., • Embed quality planning at the Design/NPD stage to mitigate potential non-conformance Quality Control (Reactive): • Lead root cause analysis and corrective/preventive actions in response to customer complaints, feedback and returns, • Maintain detailed records of product non-conformance and track quality KPIs for regular reporting to supply base and internal leadership, • Collaborate with Customer Service teams to support timely, satisfactory resolution of quality-related issues., • Create monthly insight dashboard to show product quality trends and the commercial and customer experience impact of improvements/initiatives already live Data analysis and insight: • In partnership with Operations/Customer Experience Leadership, analyse replacement and refund data to identify the rate of issues on a product and category level (the “fault rate”) and whether there are new products/trends requiring attention, • Analyse the financial impact of replacements and refunds relating to product quality, identifying drivers of this cost (e.g. product mix, AOV, process non-compliance) and associated improvement opportunities Lead Quality & Compliance strategy: • Develop the overarching strategy, covering everything from website and post-purchase comms through to warranty details and manufacturing enhancements, • Lead the project management of Quality improvement across the business, ensuring there is ongoing focus on the top opportunity areas (e.g. plating, product design improvements) and that agreed actions are executed Regulatory Compliance & Testing • Ensure compliance with all relevant UK, EU, and international regulations governing jewellery, including REACH, Nickel Directive and other applicable standards., • Develop and implement a robust product testing and certification programme, • Act as the main point of contact with external testing laboratories and regulatory bodies., • Keep up to date with legislative changes and emerging standard, advising senior management on implications Corporate Social Responsibility: • Champion ethical sourcing, sustainability, and responsible business practices throughout the supply chain., • Monitor and enforce compliance with the company’s ethical trading policies, including supplier audits, social compliance checks, and materials management., • Drive sustainability initiatives aligned with industry best practices and consumer expectations. We are excited about you because: • You have proven experience in quality management, compliance, and supplier management in a high-volume manufacturing or retail environment, and are able to “jump in” on building our strategic roadmap, • You have strong knowledge of UK, US and EU regulatory frameworks for jewellery and consumer products, combined with familiarity with product testing protocols and external testing bodies., • You are comfortable with the Technical components of Product Quality (e.g. manufacturing processes and product design), • You demonstrate a passion for sustainability and ethical business practices., • You are both strategic and analytical, with an ability to break down problems and drive solutions; proven track-record translating data into actionable insights and strategic recommendations, • You have a proven track-record of cross functional collaboration and influencing business partners, • You are an exceptional communicator with strong written, verbal and presentation skills, and the ability to convey effectively complex data to diverse audiences, • You have strong interpersonal skills, with a hunger for learning and development; a team player with a positive attitude, • You have a strong ability to prioritise and manage resources to maximise results, • You thrive in a dynamic, fast-paced work environment with other colleagues who are also motivated and collaborative Benefits • Rewarding base salary + 10% bonus package, • Flexible, hybrid working arrangements, there’s a minimum requirement of three days a week in office in the London Studio, • Lots of potential for career development and training, • Private Health Insurance, • Fun and friendly team with regular socials, • Opportunity to be a part of the fastest growing jewellery brand in the UK! If you’re looking to join an innovative, fast-growing brand, apply now or email Sam at to learn more! Abbott Lyon is committed to building and supporting a brilliant, diverse, and inclusive team as an equal opportunities employer. We encourage applicants from all backgrounds to apply. If you require any adjustments during the recruitment process, please let us know how we can support you.

Job Title: Buyer/ Product Manager (Casualwear, Denim, Suede & Leather) Reporting to: Production Director Location: White City Place, London Hours: Full Time, 37.5 per week About the Company ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London, Manchester and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role The Buyer/Product Manager will be responsible for managing the critical path, supply base, product development, margin management, customer and brand focus, and team management to ensure the successful delivery of the product range. Responsibilities Critical Path Management: • Manage the business calendar, ensuring proto’s and costs are ready for selection and subsequent meetings (Proto, Intake, Fit, Pre Prod, Shoot)., • Manage the team to ensure critical dates are achievable, realistic and all information is accurate on the tracking sheets to be able to make informed decisions., • Manage the priorities and team workload to ensure that styles can achieve ‘into production’ deadlines and all fabric/ yarn/ trims are booked and actioned in line with the suppliers critical path., • Managing the Garment Tech workload to ensure fit comments and CP deadlines are met. Managing the Supply Base: • Placing the ME+EM product with the appropriate supplier., • Reviewing capacities in line with planned orders, ensuring production is equally distributed to maintain quality and delivery performance, managing any blockages or risks within the supply chain., • Managing supplier relationships, addressing any issues or concerns and resolve any disputes in a timely manner., • Regularly visit the Supply base. Product: • Working closely with Design to ensure the collection contains the Brand DNA, Fashion lego, considered end use, balance of styles, colour & retail prices., • Highlighting any option discrepancies, gaps, risks, or new opportunities to ensure a commercial and well balance range is built., • Work closely with Merchandising for trade reactions, trade concerns, being aware of sales, ‘best & worst’ information, input in units and sizing ratios using the knowledge for future decision making., • Manage the fit session ensuring the appropriate samples are being fitted & approved in accordance with the brand DNA, critical path, cost and quality., • Always considering - flattering, function, forever., • Liaising with the Garment Tech to ensure garments are fit for production, analysing risk, highlighting problems, and supporting them to reduce returns and write offs., • Management of fabric/ yarn/ trim issues in a factory to ensure the delivered product is to ME+EM standards., • Management of quality rejects, driving the team to ensure rejected garments are processed, rejected or released as quickly and cost effective as possible to minimise lost sales. Margin: • Work with the Designer to ensure design, fabric & trim costs are workable to the target margins., • Present cost price/ margin in the Product meetings (proto & range build), with recommendations for any styles under the target margin., • Have an understanding of product make and costing, engineering cost prices, working with Design & the Supplier without compromising the design integrity and/ or quality., • Responsible for the negotiation of cost prices with suppliers., • Work with Design & Merchandising to ensure the Retail Price architecture is achieved, including entry price points for each category., • Takes responsibility for the management of late deliveries and substandard quality issues, negotiating cost price reductions or payment of freight costs when relevant, protecting the margin wherever possible., • Ensure excess fabrics are utilised quickly and in the most cost effective manner., • Liaison with accounts on any supplier payment issues; authorising invoices, credit, debits etc. Customer and Brand Focus: • Attend Customer feedback meetings., • Seasonal store visits – with Design & Technical to ensure brand KPI’s are consistently achieved., • Seasonal Competitive shop – ensuring knowledge on competitor activity is up to date., • Attend the Pre Production meeting to ensure management of shoot preparation, working closely with Design Director to ensure initial design concept is coming through on shoots., • Liaise with marketing to ensure ‘Intelligent Style’ and Product information is consistent across the departments. Reviewing: Copy, Product names, Book & imagery checks. Management: • Responsible for the recruitment & induction of new team members, providing structured training, coaching, feedback and reviews., • Provide clear communication, direction, roles & responsibilities., • Responsible for the development and performance management of the team., • Supports peers within the business., • Highlights key area’s of concern to the Production Director. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

You will be joining the social and content marketing arm of the VCCP Partnership. The team are specialists in making social-first content that is grounded in native social behaviour. They live and breathe social media and have an in-depth knowledge of all existing and emerging social platforms and formats. The team do everything from creative content ideas and production through to live reportage, community management guidelines, moderation, and influencer marketing. The Role: This is a unique opportunity to join the rapidly growing team at VCCP as a client-facing Social Media Manager. The role is perfectly suited for someone with experience working either agency or client side in a fast-moving social media management role, with extensive B2C experience. The ideal candidate can work from our London office, with occasional travel to the client's office in Manchester. Key Responsibilities • Week-to-week and month-to-month planning of content to align with the existing marketing calendar, both in terms of brand/product and cultural moments., • Preparing and sharing presentations outlining responses to briefs, summaries of live content, and content performance for the marketing teams and the wider client business., • Liaising with client and agency side stakeholders to ensure that social media output is integrated with other channels and campaign work., • Writing copy for social media content and ensuring that best practice is adhered to and enforced across all content shared on the social platforms., • Briefing, reviewing, and approving assets with the social media creative team, design, and post-production teams., • Working with the Account Management and Strategy teams to formulate agency briefs and strategies to respond to client briefs., • Oversight of social media production budget, assisted by the Account Manager and Account Director., • Working alongside the team to develop content plans and strategies to help position our client as a membership organisation., • Reviewing competitor approaches and identifying opportunities to test or improve our output., • Analysing and reporting on the performance of published content., • Working alongside the client's customer service and PR teams to respond to customer queries and coordinate crisis responses when required. Skills & Experience: • The ideal candidate will have experience within a social media role, either client or agency side., • Fully versed in the use of Facebook, X, Instagram and YouTube for the purposes of advertising, using both organic and paid strategies., • Good understanding of the use of Snapchat, Reddit, Pinterest for the purposes of advertising, using both organic and paid strategies., • Full understanding of how social media is analysed and reported upon to determine its success., • Experience with Sprinklr and Sprout as platforms for planning and publishing social media content., • Thorough understanding of influencer marketing., • Confident presenter and autonomous worker., • Understanding of community management and knowledge of working with online communities., • Used to responding to briefs within set deadlines., • High level of attention to detail and an appreciation for the written word., • Prior experience in FMCG or retail is preferred but not necessary. VCCP DE&I Statement: We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via .

ABOUT THE ROLE At Drake’s, we have always taken the scenic route - crafting garments with character, quality, and soul. Our online journey started organically, but now it’s time to raise the bar. We are looking for a Head of E-Commerce Growth to lead our digital charge across the globe. This is a unique opportunity that offers individuals a chance to be part of a brand that is influential across generations and demographics This isn’t just another “e-comm role”, you will own the end-to-end experience on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define and lead our global e-commerce strategy - from vision to execution. · Champion the digital roadmap across the business, bringing creativity, rigour, and ambition. · Balance tradition and innovation: honour the Drake’s brand and heritage while building a digitally forward, high-growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests, UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer Experience & Operations · Own the full post-purchase experience: customer service, fulfilment, returns, and retention flows. · Work closely with ops to deliver a seamless experience from checkout to doorstep. · Support our retail and studio teams to enhance the omnichannel journey and visual storytelling. WHO YOU ARE · A digital native with 5+ years leading DTC fashion e-commerce teams, preferably on Shopify Plus. · Experienced across site merchandising, UX, performance marketing, and international expansion. · Analytical and creative in equal measure - you know your numbers, but you also know great storytelling. · A hands-on leader who can zoom out to see the big picture, then roll up your sleeves to make things happen. · An effective collaborator who thrives in cross-functional teams and brings out the best in others. Your Toolkit · Proven track record scaling premium/luxury digital retail operations. · Strong grasp of performance marketing (Google Ads, Meta, Pinterest) and SEO best practices. · Experience managing organic social, content planning, and digital brand storytelling. · Confident with GA4, Shopify Analytics, heatmapping tools, and CRM/data platforms. · Knowledge of internationalisation, localisation, and global fulfilment strategies. Your Success Will Be Measured By · Revenue growth and profitability (CM3) of e-commerce. · Customer acquisition and lifetime value. · Growth of organic reach - SEO, social, and database expansion. · Improvement of key UX and retention metrics. WHY DRAKE’S? Drake’s is a brand that celebrates craft, character, and considered style. Joining our team offers individuals a unique opportunity to be part of a company that masterfully blends traditional British tailoring with a relaxed, modern aesthetic. We believe digital can be as charming as bricks-and-mortar. Our global presence, coupled with our continuous expansion would prove this to be an exciting opportunity. If you want to build something meaningful, love great clothes, and thrive on making digital experiences memorable, we would love to meet you.

The Company This ambitious business take pride in their delicious range of chilled and frozen products, supplying retail and food service customers across the UK, Europe and globally. Growing fast they are looking to add to their talented NPD team with a Senior Product Developer. The Role Reporting to the General Manager, you’ll be joining a small NPD team and will be responsible for the end-to-end development of exciting new food products - ensuring each concept is not only innovative but commercially in line with product briefs and market insights. This is a broad role where you’ll be working with the overseas R&D team to transform customer briefs into viable production possible products. You’ll take ownership of all stages in the product lifecycle, manage project critical paths and collaborate with technical, ops and procurement teams to ensure quality, innovation and compliance are achieved on the exceptional new products that will adorn the retailer shelves. You’ll also be involved in packaging improvement, artwork sign off and post-launch reviews. A key part of your role will be forging lasting customer relationships to understand project aspirations and transform these briefs into on-trend and on-time concepts. The Candidate We are seeking an ambitious, creative and capable Product Developer looking to step up into broad role within a growing business. You’ll have experience ideally within chilled or frozen categories for branded or retail own-brand products. You’ll relish the chance to be involved in every facet of NPD and EPD. Ideally you will have a food degree too. We’re also looking for exceptional communication skills, as you’ll be retailer facing, and managing projects with internal internation teams to launch products quickly and successfully. You must have excellent communication and organisation skills coupled with the ability and enthusiasm to learn quickly and get started on new projects. You will have an amazing understanding of food trends, ingredients, and seasonality which you can use to revamp recipes as well as conjure up new delights. This is an exciting role where frequent travel will be involved across the UK, EU and to SE Asia. So, if you’re currently a Product Developer looking to grow and thrive in a pacey new environment with lots of customer contact, then this could be the role for you! Apply now or call 0345 2600 737 / 07700 137 110 for a confidential chat. Ref: L6897 Due to the large number of applications our opportunities attract, it sometimes takes us time to thoroughly review and consider them all. We endeavour to respond to every application within 5 working days, however if you have not heard from us within this timeframe, we are sorry to say your application for the role has not been successful. To support you in showcasing your best self, we make sure that any necessary accommodations, whether physical or non-physical, are provided to assist you throughout the job application and interview process. Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas

Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for a Senior Retail Sous Chef to work at a prestigious banking firm. Location: 1 Basinghall Ave, London EC2V 5DD Rate of Pay: £39,000 - £40,000 per annum Working Pattern: Monday - Friday 40 hours per week, 7:00am - 3:30pm Key Responsibilities: • To invent and create menus that are in line with client and customer needs, • To produce food in a timely fashion to ensure smooth service to the customers, • To enjoy the food you produce and ensure they are ‘picture perfect’ every time, • To assist in developing and producing new service styles and food concepts, • To communicate with the relevant parties requirements for planned menus and, • order necessary ingredients, • Cooking for up to 500 people per day Our ideal candidate will have a contract catering background What's in it for you? Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. • Personal Development and Training opportunities, • Life assurance scheme, • Pension scheme, • Holiday allowance, • Private medical eligibility, • Eye care, • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance, • Family friendly support, • Regular social events and communication with our leaders, • A holiday purchase scheme, • Volunteering days, • Professional subscriptions, • Recognition schemes and people awards, • Long service awards, • Access to some great high street discount vouchers Vacherin officially formed part of CH&CO Catering Group Ltd in 2021. Partnerships, Innovation, Integrity, Quality, Fun

Summary Are you passionate about risk management, internal controls, and audit excellence within a dynamic HR environment? We’re looking for a People Team Risk, Controls and Audit Manager to join our People Compliance Team and take ownership of our risk register, audit processes, and control frameworks. This role is the primary contact for business stakeholders on all things related to People Team risk, controls, and audit. You’ll collaborate with risk owners across the business, as well as Internal Risk and Audit teams, to ensure our operations are robust, compliant, and continuously improving. You’ll be part of a forward-thinking People Systems team that values integrity, collaboration, and continuous improvement. This is your chance to make a real impact on how we manage risk and audit across our HR operations. To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special… • After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household., • Competitive holiday entitlement with the potential to buy extra holiday days!, • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business., • A generous Defined Contribution Pension Scheme and Life Assurance., • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills., • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing., • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family., • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family., • A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you’ll do Your key accountabilities will include • Own and maintain the People Team risk register, lead quarterly risk reviews with stakeholders, and prepare summaries for the People Leadership Team, • Manage compliance reporting and risk actions using platforms like SureCloud; prepare Audit Committee papers and facilitate updates to the Code of Conduct, • Oversee the People controls framework, including financial control checks with Finance and Colleague Services, ensuring controls are integrated and tested across operations, • Lead internal and external audit processes, define scope, engage senior stakeholders for sign-off, and ensure timely delivery and closure of audit actions, • Track and report audit activity and remediation plans, and identify proactive audit opportunities to mitigate and manage risk Who you are Your skills and experience will include • Extensive experience in risk & controls within HR, with proven expertise in designing and implementing risk management frameworks, • Strong understanding of payroll controls and systems, including Oracle HCM and Payroll, • Background in change or programme management, with a structured, analytical approach to problem-solving, • Excellent communication and stakeholder engagement skills, able to influence across all levels of the organisation, • Highly organised and detail-oriented, confident in managing multiple priorities and driving outcomes effectively Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. #LI-Hybrid #LI-CP2

ABOUT US It’s Bagels serves authentic NY style bagels in London. We opened our first store in Primrose Hill in September 2023 to weekend lines around the block and completely disrupted the London food scene. At the heart of It’s Bagels is its community. Bagel culture in NYC celebrates the coming together of people from all walks of life to share hot, fresh bagels every day. This is something we’ve brought across the pond and we look to focus on our diverse and incredible customers. Following the success of the first store, we recently opened in Soho and Notting Hill. All stores are incredibly popular and we look to bring warm, passionate and driven people into our growing team. We are currently looking to open more stores and expand our offering throughout London. ABOUT YOU It’s Bagels are looking for a passionate leader with exceptional customer service skills, the ability to foster a fun, positive team environment while maintaining high quality standards and operational efficiency in a trendy fast moving bagel shop. KEY RESPONSIBILITIES People Management: • Lead the team to provide consistent exemplary service to all customers, • Managing, motivating and monitoring team performance in accordance with company policies and procedures, • Promoting a culture of development by acting as a role model and assisting in team coaching, • Maintain a high quality, motivated and professional team through regular reviews, team chats and training, • To ensure team member’s rest breaks are allocated consistently and fairly, • Responsible for interviewing, hiring and training new team members to the highest standard Health and Safety: • Excellent knowledge of food safety and standard procedures, • Oversee food prep and ensure this complies with health and safety/brand regulations, • Ensure that you and the team comply with all Health and Safety and Food Hygiene legislation at all times, • To ensure all waste is consistently recorded accurately throughout the day, • To ensure all team members adhere to uniform and grooming standards Communication: • Handle customer complaints focusing on a solution and delivering and exceeding customer expectation, • To make sure the team deliver exceptional customer service that amazes, • To respond appropriately to Google reviews and report back to the team on any negative reviews, • To be able to confidently answer customers on product queries Managing resources/planning: • Ensure that the FOH team work to budgeted hours, holidays and time off are planned fairly and rotas are completed at least two weeks in advance-, • Check and approve all invoices, control all business costs and achieve all P&L targets, • Monitor quality and standards of all supplier deliveries, keeping records of any discrepancies, • Monitor consistency of storage, stock rotation, food quality and portion control, • To order stock in line with food production needs and sales forecast, • Create and manage financial budgets and sales forecasts for the catering and event-planning department, • To ensure the tills are cashed up and the days takings are banked following the banking and cash handling policies Must Have (s): • Previous experience working in a similar role in hospitality/retail sector, • Excellent coaching and communication skills, • Able to work flexibly according to the needs of the business, • Have a ‘can do’ positive attitude, • Excellent eye for detail, • Approachable with excellent people skills, • Planning and organizational skills, • Excellent verbal communication skills, • Team leadership skills Perks: • Free Bagels!!, • Work Socials, • Opportunity to work at cool brand partnership events, • KPI rewards, • Opportunity for upward mobility in a fast growing business

Our client, a leading strategy consultancy, is seeking exceptional candidates to interview for a client-facing senior manager / associate director role within their Transformation and Strategy team, focusing on either retail and consumer banking or insurance clients. Experience of leading on customer transformation programmes is a must! This role is focused on building and driving teams to win and deliver customer centric transformation, focussing on the front office, and integrating sales, service and marketing capabilities to deliver seamless customer experiences. The successful candidate will need to work with capabilities and solutions drawn from across the firm. The successful candidate draws on their skills to understand their client’s business problems and knowledge of the industry to design, implement and scale relevant solutions for their clients. Responsibilities: • Build strong, trusted advisor relationships with client counterparts. Establish role as day to day / key client contact on engagements., • Take day-to-day responsibility for large projects and engagements., • Own the development of their go-to-market capabilities and alliance relationships., • Manage and develop people effectively within our practice and business., • Project work will involve working with the client to undertake a range of activities ranging from: proposition and product exploration; channel strategy and front-office operating model redesign; AI servicing transformation design, MVP and execution; customer treatment design and execution; front office and customer data migration (post integration); customer transformation roadmap development; customer innovation centre of excellence standup., • Help clients focus on generating value through their customer initiatives, with a clear performance focus, and make sure initiatives are designed to drive real value rapidly., • Co-ordinate the preparation of deliverables that span multiple workstreams., • Contribute to thought leadership and knowledge management activities., • Ensure that customer strategy and transformation projects or their work-streams within a large wider engagement are effectively scoped, managed and delivered on time, to budget and within agreed risk frameworks., • Designing future front-office operating models., • Play a key role in bidding, winning and delivering of customer transformation engagements of significant size and scope., • Support the Customer Leadership together with Consulting Industry Leaders (or their delegates) to build and action Go-To-Market plans within their industry, focussed on target clients., • Provide timely feedback and coaching to other team members. Your experience: Essential • Significant experience within consulting, transformation or product management background with proven track record in delivering multi-phased large scale client engagements, contributing to business development, developing new propositions and managing teams., • Have experience of a variety customer centric Transformation or Strategic propositions. You will have been responsible for leading an end-to-end project and delivery team., • Demonstrates effectiveness in tackling complex assignments, balancing competing priorities and managing multiple stakeholders., • Applied understanding of customer strategy and transformation in one or multiple segments across: retail and commercial banking, health insurance, general insurance, and life insurance. Desirable • Have a demonstrable knowledge of innovation methodologies including the use of design methods, including human centred design, and using modern design applications., • Expertise in proposition design, customer or channel strategy development and delivery – from concept to launch., • Has experience of weaving a solution based on AI and emerging technologies from ideation to delivery. Expertise/Technical role requirements (one or multiple) • Experience in digital transformation., • Technical experience in customer experience and customer treatment design and delivery., • Strong understanding of CRM and AI technologies and driving business change and adoption in the use of these in the front office., • Strong understanding of the application of agile methodology in both product development and organisational structure redesign., • Experience of leading and delivering ‘connected consulting’ programmes – overseeing teams outside of Customer and Digital to deliver a wider transformation programme. Successful applicants will be contacted within 24-48 hours. Cambridge Credentials: adding people....adding value

Do you have an obsession with hotels? Are you a beauty aficionado? If you answered yes, then come play in the wonderful world of VANITY GROUP. With a focus on innovating the hotel landscape with best-in-class partnerships, VANITY GROUP is dedicated to elevating hotel amenities from essential items to an experience that rivals even the sweetest suite. Now one of the world’s most influential hospitality partners, clients include Sofitel Hotels & Resorts, Shangri-La The Shard, IHG, Bob W, The Goring, Park Lane New York, and many more. For this role, you’ll be explosion of colour in a world full of same old. You seize opportunities, move quickly, and know how to have fun along the way. VANITY GROUP’s house of beauty will see you working with the most sought-after fashion, beauty, skincare, fine fragrance, lifestyle and spa brands to create unforgettable experiences. Innovation will be part of your DNA as you deliver first of its kind concepts with lashings of VANITY GROUP’s playful flair. Ready to join the VANITY GROUP beauty parade? We can’t wait to meet you. WHO'S VANITY GROUP? We are a creative hub of innovative design, development, manufacturing, and marketing for the global hospitality industry. We’re the seed from which progressive fashion, beauty, fragrance and lifestyle brands grow, representing the world’s most highly regarded global consumer retail brands including Jo Loves by Jo Malone CBE, Miller Harris Perfumer London, ESPA Skincare, Karl Lagerfeld, KEVIN.MURPHY, and Antipodes Nature to name a few. Internationally renowned as the industry’s best-in-class cosmetics hospitality partner, VANITY GROUP has offices in London, Sydney, Dubai, Shanghai, and Singapore. POSITION SUMMARY Reporting to the Supply Chain Manager, the Customer Service Specialist will be responsible for the overall customer service for VANITY GROUP’s hotel clients. This role will be focused on a successful end-to-end management program of all orders, queries and ensuring customers’ expectations are met. RESPONSIBILITIES 📝 CUSTOMER SUCCESS • Working closely with the sales team, manage the customer success of all hotel clients in the UK/EU/Americas region, • UK/EU/Americas customer order entries, integration with 3PL providers, • Management of all 3PL relationships, • Responsible for handling all customer calls and email enquiries within agreed SLAs, • Responsible for placing all customer orders to 3PL warehouse through SAP and CSV files, • Responsible for managing returns process with clients and 3PL warehouse, • Providing quality and professional track and trace services to clients, • Resolving service issues, complaints and claims within agreed SLAs, • Assisting territory managers with adhoc orders ensuring that nothing is missed with processing or delivery, • Obtaining eta’s with out of stock items and provide regular updates to related inquiries about these eta’s., • Assisting Finance team with order tracing and pod’s., • Management of customs documentation ensuring quality and government regulation compliance for EU/US clients., • Provide freight costs and delivery timelines to potential and existing clients and accurately track order status and shipments. 🎯 STAKEHOLDER MANAGEMENT • Maintain a high level of professionalism and motivational spirit with stakeholders, • Working and collaborating with cross-functional teams to achieve outcomes and meet deadlines, • Manage upwards, articulating delays/roadblocks to senior management with a solution-focused approach ⭐ ABOUT YOU • Bachelor’s degree or relevant tertiary qualifications, • Minimum 2 years’ experience in a customer service role, • Ability to build strong relationships with clients, • Demonstrable ERP system experience preferably SAP, • Experience with B2B operations, • Intermediate Excel skills, • Strong communication with external and internal stakeholders, • Accurate data entry skills, • Hands-on person with a can-do attitude, • Able to work autonomously with less supervision, • Ability to communicate any issues, discrepancies, or red flags that may arise, • Be well organised and structured on daily duties, • Able to prioritise and manage multiple deadlines simultaneously, • Be able to handle face paced working environment 🎁 VANITY GROUP PERKS • Hybrid office/home workplace, • Daily stocked “BRAVO BAR” snacks and munchies, for sweet or sour lovers, • Twenty free personal care products per year, • Birthday Leave to celebrate your special day, • Discounts with partner hotels locally and internationally, • Recommend friend and family bonus scheme worth up to £500, • 20% discount off award winning hair salon partner PERCY & REED LONDON hair products. 15% off salon services & treatments (except blow dry appointments), • 50% discount off skincare partner TEMPLESPA on wide selection of luxury skincare, spa & beauty products, • Welcome fragrance tapas and shot candle experience by JO LOVES including a personalized candle, • Generous discounts from additional partner skincare, haircare, and fragrance brands

We are looking for an experienced receptionist to join our Client’s wonderful team in their flagship store located in the heart of Piccadilly. Renowned for their timeless tailoring and impeccable craftsmanship, this role will play a vital part in delivering a seamless and memorable experience for every visitor. Ensuring a warm welcome at all times, provide day-to-day administrative support, and work closely with the retail team to assist with customer needs, repairs, and sales support when required. The Role: • Greeting and welcoming all visitors and clients with warmth and professionalism, • Answering and directing all incoming calls and emails in a courteous and efficient manner, • Providing basic product or store information and assist with general customer enquiries, • Supporting the sales team during busy periods, including assisting with fitting room coordination, customer service, or packaging, • Managing and tracking all customer repairs and alterations, liaising with tailors and keeping clients updated on timelines, • Coordinating appointments and meetings for staff or clients as needed, • Maintaining the front-of-house area to reflect the high standards of the brand, • Handling incoming and outgoing mail and deliveries, • Providing general administrative assistance to the store management team, • Ensuring excellent personal presentation in line with brand standards About You: • An exceptionally well-presented with a polished, professional manner, • A warm, approachable and confident communicator, • Previous experience in a customer-facing or receptionist role, ideally in luxury or heritage retail, • Organised and detail-oriented, with the ability to multitask and prioritise, • Comfortable assisting with sales or customer service when needed, • Experience managing customer repairs or alterations is a plus, • Proficient in Microsoft Office The Package: • £28k - £30k basic per annum, • Commission, • Staff Uniform, • Interest Free Travel Loan, • A collaborative and passionate team environment, • Opportunities for training and development within the business

Who we are: ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation. Due to ongoing expansion, Alten Ltd is looking for an Business Operations Specialist to join our growing team here in London. This is a fantastic chance to join a fast-growing company with strong core values of; Excellence, Accountability, Integrity, and Service and well a clear developmental path for the successful candidate. What will you do? • Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights., • Perform operational analyses and create presentations, with active participation in commercial meetings., • Oversee performance indicators by tracking business efficiency through various KPIs / Acting as a business partner., • Collaborate in the design, implementation, and enhancement of decision-support tools for top management, as well as improve existing processes and tools., • Prepare for career committee reviews each semester, analysing Business Manager performance history and supporting optimizations within the commercial organization., • Calculate manager objectives to generate accurate bonus letters., • Assess and calculate semester results, followed by review sessions with directors. What we are looking for? • Bachelor’s & or Masters Degree in Controlling, Finance, data Analysis or similar field., • 1-2 years of relevance experience (Internship experience included)., • High degree of competency within MS Office, especially within Excel (Data Visualisation)., • Dynamic, rigorous, and proactive with good interpersonal and communication skills., • Excellent analytical and synthesis skills. What we offer: • Competitive basic salary accompanied by an attractive bonus based on your performance., • Company benefits including Private Medical Healthcare, Life Insurance and Travel Insurance., • Pension scheme with company contributions up to 6%., • A challenging position in a fast-growing company with a quick career development for its best talents. Any doubts? Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Company Description Wavestone is a leading global transformation consulting firm known for navigating critical challenges and driving sustainable growth. We aim to deliver lasting change that positively impacts customers, communities, and society. Our journey is defined by a true team spirit, where support, encouragement, and motivation are the keystones of our collaborative environment. Drawing on more than 5,500 employees across Europe, North America, and Asia, we seamlessly combine first-class sector expertise with a 360° transformation portfolio of high-value consulting services. With our 360° portfolio of high-value consulting services, we seamlessly combine first-class sector expertise with a wide range of cross-industry capabilities. Our clients value us as an independent, critical voice with an outstanding track record and profound technological expertise. During strategic transformations, they place their trust in our consultants to reflect, analyse, and act at their side. That’s how we make change happen. Wavestone UK now boasts a team of 300 employees, with ambitions to rapidly grow in the coming years. Our services span, business and digital transformation, cybersecurity, operational improvement, risk advisory, and IT advisory. We exist to provide end-to-end expert advice to clients across industries, with a particular focus on Insurance, Financial Services and Life Sciences helping them to positively transform to become modern, innovative organizations that thrive in a sustainable way. Our commitment to excellence and our people is underscored by recognition we have received in the UK’s Great Place to Work accreditation process. In 2024 we are proud to have been recognised in the following Best Workplaces categories; Large organisations, Wellbeing, Development and a Best Workplace for Women. Dedicated to diversity and inclusivity, Wavestone fosters a collaborative and dynamic work environment. Our core values - energetic, responsible and together - shape the foundation of our corporate culture. Job Description Becoming part of the UK team in our Technology Advisory capability will present new opportunities for you to make a positive impact as we embark on securing major international accounts in our top 20 clients. This will mean working with our FTSE100 clients and beyond on a wide range of advisory projects, bringing deep business and technology expertise to help address opportunities and challenges across their organisations. Wavestone has a significant and growing capability in Strategy and Architecture, that is in high demand from our clients. Our clients trust us to tailor advisory engagements to aid with some of their most complex technology problems, and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture Management Consultants across various levels of seniority that are confident and capable of being a key trusted advisor to clients from the outset –Managers, Senior Managers or Associate Partners – to join our team leading impactful engagements encompassing (but not limited to): • Technology Strategy & Architecture: Analysing client and customer needs and developing technology roadmaps and business cases that support movement from an as-is to to-be state to meet defined business outcomes for our clients., • Technology Driven Transformation: Working as a key technical lead, or as a workstream owner, on complex technology transformations., • Enterprise Architecture Augmentation: Acting as part of our clients’ architecture teams to provide added capacity or expertise, and/or to mature their own architecture functions., • Technology Lifecycle Management: Working on specific challenges around upgrade or risk management of our clients. As a senior leader in architecture, your key responsibilities will cover client delivery, business development, people development, and key contribution to our thought leadership: • Client engagement lead: Managing strategy and architecture engagements with our clients, responsible for the day to day running of the engagements, including developing strategic recommendations and guidance, and ensure the highest quality service for our clients, and likely acting as a trusted advisor to senior stakeholders., • Business development: Be a subject matter lead, and lead and support sales activity to include full lifecycle from pre-sales support, identification of cyber opportunities & scope the delivery phase of engagements., • People development: Act as an example and go-to for more junior members of the team, by sharing knowledge, mentoring, and coaching team members and leading by example. Possibly provide line management, and career development directly as part of our career development manager framework., • Maintain expertise: Stay current with the market, most especially in different technologies, platforms, and solutions that are relevant to client challenges or needs. Whilst we work across different sectors, we are particularly interested in speaking to people with a background on one or more of the following sectors: Financial Services (especially Insurance and Wealth & Asset Management), Life Sciences, Energy & Utilities, and Manufacturing. Qualifications Whilst we do not expect you to meet every criterion, we would like strong foundations in technology led transformation and relevant experience across a significant majority of the below for: • Significant consulting experience, client-facing stakeholder management skills, or equivalent tenure in relevant industries (FS, Insurance, Energy & Utilities, Pharma & Lifesciences etc.)., • Demonstratable proficiency in technology strategy and architecture having been responsible for strategic technology roadmaps and/or enterprise architecture as part of previous work, • Technical understanding and experience of working on one or multiple Architecture domain areas - Business, Data, Application, Integration, Infrastructure & Security., • Familiarity with one or more common enterprise application stacks (for example ERP or CRM) with an understanding of the business problems and capabilities that these typically solve for, • Familiarity with one or more of the hyperscale cloud platforms (Azure, AWS, GCP), • Knowledge of emerging efficiency driving technologies such as AI, Machine Learning, and/or intelligent automation, • Proven aptitude in business development, encompassing account planning, pitches, and proposals. Your Key Abilities: • Exceptional interpersonal skills spanning organizational levels, including ability to present to executive level stakeholders., • Leadership in team management, junior staff development, and coaching., • Strategic technology leadership, able to understand complex business problems in context of technology impacts and action needed., • Crafting impactful presentations and high-quality reports that can frame complex options, recommendations, and required decisions for client stakeholders. Desirable Qualifications • Architecture – TOGAF, BCS, • Platforms – Any certifications in relation to SAP, Microsoft Dynamics, Salesforce, • Cloud – Any certification across the common cloud providers (AWS, Azure. GCP) etc., • Change Delivery – Agile PM, Scaled Agile, SCRUM Master, APM, PMP, Prince, • Service Management - ITIL v 3 or 4 focus with experience of working in one or more of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Additional Information Our commitment: Wavestone values and Positive Way • Elevate client satisfaction by impacting high-growth business across US, UK, and Europe. Shape culture, enhance value propositions, and foster business development., • Nurture employee growth with Wavestone horizon career path, competitive compensation, transparent salary policy, tailored training, and internal mobility., • Embrace a collective mindset within a barrier-free, collaborative team. Engage in vibrant people culture through regular events, meetings, and committees., • Experience ethical responsibility with flexible work options, strong CSR commitment, and a culture promoting work-life balance and time-off. Benefits • Competitive salary and bonus scheme., • Income protection insurance, 5% company pension, private health and dental cover, life insurance, company share scheme., • Additional flexible benefits you can select from such as additional holidays, additional pension contributions, subsidized gym, subscriptions to wellbeing apps, Netflix, retail vouchers., • 25 days annual leave. Travel and Location • Employees are not required to work in a Wavestone office on a full-time basis but are required to commute to the office /client site, whenever necessary. Wavestone UK office is in the heart of the city of London., • Note: Mandatory 2-3 days per week in Wavestone office / client site during probation. Diversity and Inclusion At Wavestone, we celebrate diversity and inclusion. We have a strong global CSR agenda and an active Diversity & Inclusion committee with Gender Equality, LGBTQ+, Disability Inclusion, Social Mobility and Anti-Racism networks. If you need flexibility, assistance, or an adjustment to our recruitment process due to a disability or impairment, please reach out to us to discuss this.

Job Purpose The Senior Business Analyst will take functional design accountability for a suite of applications. Working with business stakeholders to understand their short, medium term and longer term business plans the Senior Business Analyst will work with technical specialists to design and scope projects that will meet the short-, mid- and long-term needs of the business. The Senior Business Analyst will collaborate with the delivery managers to ensure that work is planned and delivered as expected. The SBA will manage a small number of BAs within the team coaching and guiding the team in BA best practices. Key Responsibilities: • Build strong relationships with key business stakeholders and help translate business need statements into business requirements., • Taking functional accountability over a business area and providing end-to-end design principles when landing transformation projects, • Manage the demand and new requests/ requirements into the team to complete high level assessments and work with the business to ensure that backlogs are refined and re-prioritised as needed, • Work with delivery teams to ensure that delivery teams understand the requirements and priorities accordingly., • Help with roadmap planning for your relevant application area, • Responsible to drive best practice business analysis, learning from projects and driving continuous improvement with delivery, technical and test teams, • Line management of internal IT business analysts including responsibility for setting realistic performance targets and providing informal and formal feedback, • Manage the capacity and priorities of BA work across the team to ensure timely completion of impact assessments and BA deliverables for projects, • Perform the BA activities on critical transformation projects, elicitation, refinement of requirements (functional and non-functional), process redesign, functional design, documentation and supporting in defect analysis/ management, • Ensure traceability from requirements through to test cases/ results, • Understand and articulate the commercial value / cost of change relationship to support recommendations and priority decisions, • Facilitate business alignment where required on cross functional projects, • Assist the business stakeholders in the definition of roll out plans, communication and training and user support plans to effectively land any IT change into the business, • Create and/or review user manuals, procedures, and any related user documentation, • Support any third-party selection process by providing input regarding the business requirements, • Support the review of any third-party contracts ensuring that the needs of the business are met, • Contribute to post-implementation reviews to incorporate learning into future projects, • Occasionally undertake project management activities on small, discreet pieces of IT change work Key Stakeholders • Internal, • Heads of business team, • IT Senior Leadership Team, • Store Systems Team, • E-Commerce and corporate systems teams, • Retail Operations, • CRM team, • Group IT & eLab Tech, • Group Security, • Service and Infrastructure team Key Health and Safety Responsibilities Your duties as an employee are to: • take reasonable care of the health and safety of yourself and of others who may be affected by what you do or do not do at work., • cooperate with the employer on health and safety matters., • not misuse any equipment that is provided for safety purposes (e.g. fire extinguishers or safety goggles);, • follow instructions from the employer on health and safety matters and attend relevant health and safety training., • report hazards and defects observed in the workplace; and, • report any accident, injury or near miss in the workplace. Person Specification • 3+ years of experience in a business analysis role with full end to end experience of the development lifecycle., • Experience within retail – either in a technology or a business role, • Tech-savvy, understanding of data structures such as JSON, XML, • Experience in working within the retail environment., • Ability to work on their own initiative., • Ability to be adaptable and flexible while responding to deadlines and workflow fluctuations., • Strong attention to detail; you will be hard working and have the confidence to play a major role within a fast-growing business., • You will be well organised and able to prioritise work effectively., • Customer Focused, consistent “can do” attitude towards the Customer., • Good communication skills - written and verbal, including presentations

• Business: emap, • ___: Property Week, DFNI Magazine, Frontier Magazine, AV Magazine, Packaging News, Retail, Quality Food, Motor Trader Magazine, Quality Food Awards, • Base Location: Croydon, London, • Employment Type: Full-time, Permanent, Hybrid, • Salary: £25,000 + Bonus About the Company and the Brand: A business-to-business media company with a focused portfolio of market-leading events and brands. Across the company we create products our customers value to help drive their success, which in turn drives our own growth. Our product focus is around paid-for subscriptions, conferences, awards, digital insight, and bespoke marketing solutions. emap’s Emerald division consists of exciting B2B brands and over 30 events annually including the Frontier Awards, DFNI Cruise Conference & UK Quality Food Awards to name just a few. The events portfolio is made up of conferences, awards, and exhibitions taking place primarily in the UK & a few internationally. Overall Purpose of the Role: As an Event Executive you are part of an enthusiastic and busy event operations team, running B2B conferences, exhibitions, and award ceremonies. Your role is key to the successful execution of our events portfolio. You should have a love for events, provide outstanding customer service, be an enthusiastic professional and be able to build relationships with internal and external customers. You will have operational responsibility from concept to delivery, using creativity and a keen eye for detail along with the ability to multi-task to deliver industry-leading events. Key Responsibilities: • Working alongside the Event Manager and team in the overall planning, execution and commercial viability of a variety of annual events on behalf of emap’s B2B brands., • Researching suitable entertainment for events., • Working with the Event Manager and the brand to produce high-quality event collateral, including thorough checking of all copy, e.g. agendas, websites, booking forms, tickets, programmes, etc., • Liaising with the production/AV supplier in pre-production and assisting with all aspects of the staging requirements for the events., • Providing outstanding customer service with all external and internal stakeholders, via written and verbal communication., • Performing all the administrative tasks associated with events, including database management., • Building strong relationships with suppliers, including AV teams, venues, entertainers, etc, negotiating to ensure the best value is achieved and co-ordinating the production of all event signage with the appropriate logos/messages, etc., • Assisting in selecting menus, room layouts and table plans., • On-site event support – specific responsibilities are allocated by the Event Manager, including overseeing the production team, briefing and liaising with venue staff, co-ordination of sponsors, managing registration, ensuring table plans are correct and adhered to, etc., • Sharing best practice across the team., • Website & comms proofing Skills and Experience: • Educated to degree level or equivalent – preferred but not essential. Event Management Degree Desirable, • Experience of events/customer service, • Proficient use of the latest version of Microsoft Office, • Proven ability to handle multiple deadlines, • Excellent communication skills, • Experience in managing events websites – desirable, • Attention to detail Core Competencies: • A driven individual with excellent planning and organisational skills, • Proactive and confident, • Flexibility in working hours during events, • A team player, but secure working independently and on own initiative., • Able to work well under pressure in a fast-paced environment while maintaining high standards and meeting multiple deadlines, • Able to read and interpret data effectively, • Takes a creative approach to everyday challenges, • Enthusiasm and willingness to change and innovate processes, • Ability to multitask and prioritise workload effectively, • Represent the brand and business as a positive ambassador, whilst onsite at events and in communications Personal Attributes: • Able to use initiative and be proactive, • Calm and professional under pressure, • Deadline driven and results orientated, • Creative, • Punctual, • Positive and enthusiastic, • Team player, • Organised, tenacious and committed, • Passion for events What we offer Learning & Development: At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organizational objectives. To support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy. Benefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. • 25 days of annual leave, with the option to buy or sell additional days. Pro-rata for part-time employees., • One additional day of leave per year- Celebration Day, • Health plan, • Life assurance, • Private virtual GP access, • Seasonal flu jabs available at the office, • Continuous learning & development opportunities, • In-house Excellence Awards and other innovation projects, • Cycle-to-work scheme, • Discounted gym memberships, • Retail discount vouchers, • Rail season ticket loans, • Pension scheme, • One paid volunteer day per year, • Annual Summer & Winter Celebrations, • Work from home during August, • Income protection and more Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at . Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. How to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of your application.

Business Compliance Control Analyst (12-month FTC) FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Business Compliance Control Analyst (12-month FTC) • Please note that this is a hybrid role (3 days in the office, 2 days from home) In this role, you will provide support to the unit’s head in bridging the gap in quality and providing solution-driven interaction between Business Development and the Compliance Function, by achieving Quality Control Checks (Q.C.C) for consistency and coherence, in all matters relating to Business Compliance and Business Support. Key Responsibilities: • Assisting the head in maintaining accurate information on the QC M.I report checklist. creating and maintaining required Compliance MI or other information requested, • Completing the NTB/KYC checklist, KYB Checklist and the Post-approval QC checklist of the low and medium risk reviews. This is an end-to-end task that requires all columns on these checklists to be completed adequately at all times, • Assist with the timely update of the BRC FAQ log with points that will be considered at the next CDD procedure anniversary., • Conducting Quality Checks (QC) on all new account opening applications received from the Relationship Managers (RMs) ensuring that full due diligence is completed and escalate any issues to the unit head., • Providing support to the unit head in conducting QC on periodic Clients’ Due Diligence (KYB) Reviews undertaken by RMs / Business Compliance Support on all high-risk relationships to ensure compliance with the Bank’s Policy and CDD standards., • Providing support to the unit head in conducting QC on periodic Clients’ Due Diligence (KYB) Reviews undertaken by RMs / Business Risk Review on all Treasury & Market, Low and medium risk relationships to ensure compliance with the Bank’s Policy and CDD standards., • Conducting 100% QC of KYB reviews of lower risk clients performed by RMs in conjunction with the Business Risk Review Team., • Carrying out QC of uploaded documents on MFiles by Business Risk Review Team and the CSG to ensure all customer documentation is correctly uploaded to the bank’s repository., • Assisting in the Quality Checks (QC) of Senior Management Approval Forms (SMAFs) and Client Risk Rating Assessment (CRRA) Forms submitted by the Relationship Managers through Business Risk Review on Eastnets system before submission to FCPC. Key Skills/Experience: • Experienced in Banking with experience in AML/CFT & Compliance Risk Management. Substantial experience in KYC, periodic reviews and quality assurance is a prerequisite., • Awareness and ability to quickly understand internal systems, processes, procedures, and relevant external influences (competitors, laws and regulations, market conditions, etc.), • Working knowledge of standard business processes, products offered and the dynamics within the business., • Working knowledge of FCA regulations, in particular conduct rules, AML and financial crime requirements, as well as any other related business compliance rules and regulation., • Experience with delivery of best practice quality assurance checks to ensure business meets the required compliance standards. In return we offer a fantastic benefits package including: • Up to 10% employer pension contribution, • Life Assurance Cover, • Income protection, • Private Medical Insurance plan (upon successful completion of probation period), • Contribution to glasses/contacts and eye testing, • Gym subsidy (up to £50 per month), • Cycle to work scheme, • Employee Assistance Program, • Interest Free season ticket loan for travel, • Birthday Leave, • 25 days annual leave, rising to 28 after 3 years and 30 after 8 years’ service, • Give As You Earn (GAYE) The Curve Group is First Bank UK’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: ___The Curve Group is First Bank UK’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

🚀 Join the Food Alert Academy 2025 – Now in London & Manchester! • Are you a hospitality expert looking for your next challenge?, • Ready to kickstart your career in Food Safety?, • Want to work with one of the most renowned names in the industry? This is your chance. Who are we? Based in Central London and Wellingborough – and working with clients right across the UK – Food Alert is one of the country’s leading food safety and health & safety consultancies. Our expertise spans retail, leisure, and education, but hospitality is where our passion truly shines. From Brewdog and The Ivy Collection to Dishoom, Citizen M, and Harbour Hotels, we partner with some of the most exciting and innovative brands in the industry. We’re also proud to be part of The Citation Group, supporting over 100,000 clients across our family of businesses. With ambitious growth plans and a commitment to staying ahead of the curve, this is the perfect place to be if you want to join a business that’s always moving forward. What’s new for 2025? For the first time ever, our Academy is open to applicants in Manchester – not just London. Please note: We’re especially keen to hear from people who already live in these locations, as being local means, you’ll spend far less time travelling between clients and far more time doing what you do best – building relationships and making an impact on site. Face to face final interview dates: 📍 London – 10th September 2025 📍 Manchester/surrounds – 16th September 2025 Who we’re looking for: We know breaking into a new industry can be tough, so our Academy is designed to develop the next generation of Food Safety professionals – no years of auditing experience required. All you need is: • Level 2 Food Safety qualification (or equivalent) – essential, • A genuine passion for food safety and hospitality, • Willingness to travel and work with different clients, • A graduate in Environmental Health looking to put theory into practice, • Working in hospitality and ready for more regular hours, • An H&S professional wanting to specialise in food safety, • …this could be your perfect next step. What You’ll Get with the Food Alert Academy This role starts at £30,000 with a clear glide path to £35,000 and then beyond as your competency and confidence grow. What’s in it for you? • Flexible hybrid working (home/office/client sites), • 25 days’ holiday + bank holidays + 3 extra days at Christmas, • Enhanced sick pay, healthcare cash plan & life insurance, • Referral bonuses & great perks (yes, we know how to throw a party), • The chance to work with some of the biggest names in hospitality Thinking about applying? You’ve probably got a few questions – so here are some quick answers to help you picture yourself in the Academy. Apply Now - Join the Food Alert Academy, experience hospitality from a whole new perspective, and start building a career that keeps the industry you love safe, thriving, and ready for the future.

Commercial Property Manager, Central London West End Property Company Based in London • Accountable for a brilliant West End commercial portfolio, of offices with additional retail, • Manage lease enforcement action to ensure timely rent collection, obligation performance, rent collection and tight financial management/recovery of costs., • Able to budget, implement, manage and reconcile service charges., • Contribute to team meetings as/where appropriate whilst continually seeking to collaborate and develop new strategies for the assets to drive income, reduce cost through efficiency,, • Assist with mentoring junior team members., • Seek to improve customer experience throughout their experience., • Promote the relationship with service partners (agents, sols, contractors) and ensure optimum performance. Knowledge, experience and skills: • Ideally MRICS, • Established commercial Property Management experience, • Excellent customer service, build relationships with suppliers and coordinate numerous activities., • Experience with mixed use, multi-let/occupied buildings., • An appreciation of net zero, sustainability and ESG., • An appreciation of H&S requirements.

An exciting opportunity has arisen in Central London for a store manager to lead a uniquely successful fashion retail store. Join this business and you will be part of a lifestyle brand that has been making waves in the fashion industry this year with numerous awards and recognition! This role will be truly rewarding. They have a happy, productive team who understand exactly what needs to happen to make their store a success. They deliver a personalised service to every customer, and they use their first-class product knowledge to ensure everyone has an experience they remember. As store manager you will be driven by maximising sales opportunities and prioritising your people and their wellbeing. You will spend your time on the sales floor, setting the pace, driving commerciality, and inspiring the team to achieve their very best. In return your development and job satisfaction will be at the top of your line managers agenda. There is a dedicated training and development programme designed to maximise the potential of your talent and they are offering a salary up to £45,000 with an attractive benefits package which includes a generous discount, wellbeing programmes and ongoing rewards for your commitment and service.

Job Title: Residential Duty Manager Location: London Reports to: Portfolio Operations Manager About the Project: The development is a dynamic and diverse mixed-use destination in the heart of London, featuring premium residential living alongside boutique retail and food & beverage offerings. Modern urban living with exceptional service. Committed to realising our client’s vision, we take pride in delivering an outstanding experience for both residents and visitors. Role Overview My client is seeking a dynamic and experienced Residential Duty Manager to oversee concierge services across the four sites. This role is pivotal in ensuring exceptional resident satisfaction, seamless daily operations, and the highest presentation standards for each building. Working closely with concierge teams, building management, and other operational staff, you will champion a “one-team” approach, act as a brand ambassador, and ensure service excellence across all touchpoints. Key Responsibilities Team Leadership & Oversight • Supervise concierge teams across all four sites, ensuring consistent service standards and professionalism., • Support the Portfolio Operations Manager in conducting team meetings, toolbox talks, and ongoing training., • Provide cover for concierge breaks, absences, and emergencies to ensure uninterrupted service., • Carry out regular inspections, fire walks, and compliance checks., • Act as a primary point of contact for residents, managing feedback, requests, and problem resolution., • Inspect communal areas to ensure cleanliness, safety, and security., • Lead by example, maintaining a professional image and ensuring teams are well-presented., • Foster strong relationships with residents, concierge teams, and management., • Uphold deadlines, communicate proactively, and strive for service excellence. Essential: • Proven experience in concierge or front-of-house operations, ideally within residential settings., • Experience managing multiple sites., • Excellent communication, interpersonal, and organisational skills., • Proficiency in Microsoft Office Suite and property management systems., • Strong customer service focus and attention to detail., • Ability to remain calm under pressure and handle confidential information discreetly.

Are you a driven and experienced Buyer with a passion for everything Home, looking for an opportunity to truly shape a market-leading Home department offering? If so, this could be the perfect role for you. About the Role We are seeking a dynamic Home Buyer to lead the strategy and execution of our Home categories at Fenwick with a key focus in our Newcastle store and leading this offering across our other stores and online, you will be key in driving sales, maximising profitability, and strengthening our presence both in-store and online. You’ll be responsible for delivering a commercially sound product strategy that reflects the Fenwick brand while meeting the evolving needs of our local customers. Key responsibilities include: • Developing and curating ranges that are trend-led, customer-relevant, and commercially viable., • Negotiating with suppliers to optimise margin and build strong, lasting relationships., • Managing stock performance, product launches, and seasonal trading plans, • Spotting new opportunities, identifying innovative brands and product trends, • Working collaboratively across digital, marketing, and retail teams to enhance visibility and customer engagement. About You You’ll bring: • 3+ years’ experience in Home Buying, • A sharp eye for product and emerging trends, • Proven commercial acumen and negotiation expertise, • Strong supplier relationships and the confidence to influence at all levels, • A data-driven yet intuitive approach to decision-making, • The ability to thrive in a fast-paced, collaborative environment, • A passion for innovation, storytelling, and customer experience When you join Fenwick, you’ll enjoy: • 33 days annual leave (including bank holidays), • Your birthday off every year, • Option to buy up to 5 extra holidays annually, • Up to 25% discount in-store and online, • WeCare – 24/7 GP, wellbeing & support service, • Cycle to Work scheme, • Hybrid working for better work-life balance Fantastically Fenwick Since 1882, Fenwick has been the home of style, beauty and inspiration. We’re proud to be the UK’s largest independent, family-owned department store group. Today, over 2,000 colleagues power our stores, restaurants, distribution centre and support functions. Together, we’re evolving a heritage brand with a bold future. Join us on our journey — where tradition meets transformation.

Are you passionate about bringing brand stories to life through education? We’re looking for a Retail Global Education Manager to shape and deliver innovative training experiences that inspire teams and elevate the consumer journey worldwide. In this role, you’ll design and roll out engaging global learning programs that strengthen brand storytelling, drive commercial performance, and ensure every retail touchpoint reflects our values of service excellence and creativity. Working closely with regional partners, you’ll empower frontline teams with the tools, confidence, and knowledge they need to deliver exceptional experiences. What You’ll Do • Create & Deliver: Develop engaging education programs (digital, in-person, toolkits) tailored for global retail teams., • Global Roll-Out: Partner with regional managers to adapt and scale training across diverse markets., • Facilitate & Inspire: Lead workshops and Trainer the Trainer sessions to equip teams with lasting skills., • Measure Impact: Track training effectiveness, link programs to business outcomes, and optimise continuously., • Innovate: Stay ahead of retail learning trends, bringing fresh ideas and digital-first solutions. What We’re Looking For • 5+ years’ experience in retail education, training, or L&D, ideally within luxury, beauty, or fashion., • Strong expertise in content creation and delivery across multiple formats., • Proven success in global program implementation with cultural adaptability., • Proficiency in LMS platforms and digital learning tools., • A natural facilitator and coach, able to inspire, energise, and engage., • Strategic, creative, and commercially minded — able to link training to sales, service, and customer loyalty. This is a unique opportunity to join a fast-paced, global brand and play a pivotal role in shaping how we connect with our customers through education and experience.

A luxury skincare brand is looking for an experienced and dynamic Training Manager to join the UK team. The Role As a Training Manager, you’ll design and deliver engaging training programmes that equip teams and partners with the knowledge and skills to represent this luxury brand with excellence. You’ll develop both online and in-person training materials, lead workshops, and ensure employees stay ahead of industry trends. Key responsibilities include but are not limited to: • Designing interactive training programmes for internal teams and external partners., • Delivering training sessions on product knowledge, sales techniques, and customer service., • Facilitating onboarding for new team members to ensure a strong brand foundation., • Collaborating with sales, marketing, and global training teams to align strategies., • Monitoring training effectiveness and continuously improving content. We’re looking for someone with: • 2+ years of proven experience as a Training Manager or similar role, ideally in luxury skincare, beauty, or retail., • A passion for skincare and in-depth knowledge of beauty products., • Exceptional communication and presentation skills to engage diverse audiences., • Proven ability to create and deliver both digital and in-person training materials., • Excellent organisational skills and the ability to juggle multiple programmes., • Strong computer skills, including proficiency with MS Office Suite and learning management systems (LMS)., • A proactive, detail-oriented mindset with a flair for inspiring others., • Knowledge of the UK beauty market is highly desirable., • A Bachelor’s degree in Business, Marketing, Education (or related fields) or certifications in training is preferable.

Assistant Manager, Location: Park Royal (NW10) | Salary: £26,500 base + monthly bonus | Realistic first-year earnings: c. £27,500 | Hours: 39.5 per week, daytime shifts with reduced weekend hours About the company Our client is a prominent retail services brand with sites across London and Europe, continuing to grow and invest in their teams. The role As an Assistant Manager in Park Royal, you'll lead by example on customer experience and store standards while supporting day-to-day operations. You'll have evenings free and only limited weekend hours, supporting a healthy work-life balance. What you'll do * Elevate and maintain high customer service standards. * Ensure brand, safety and compliance standards are met. * Drive performance against store KPIs. * Support daily operations, from opening/closing to basic admin. What you'll bring * Energy and enthusiasm for delivering outstanding service. * Experience in retail, hospitality or another service-led environment. * A proactive approach - you use quieter periods to improve the store and develop yourself. If you're ready to step up and grow with a supportive team, please apply with your most up-to-date CV. BBBH34343

Salesforce Functional Consultant – Salesforce Partner – London (hybrid) I am recruiting on behalf of my client, a fast-growing Salesforce Consulting Partner, who are on the hunt for a talented Functional Consultant to join their dynamic team in London (although its a very flexible hybrid model). As a certified Salesforce CRM specialist, you’ll be helping clients across industries like Retail, Media, Travel, Hospitality and Consumer Goods to optimise their processes and deliver solutions that drive growth. If you love problem-solving, thrive in a fast-paced environment, and want to play a key role in shaping customer success, this role is for you. Key Responsibilities: • Lead engaging business process workshops and document customer requirements., • Design and optimise processes that cut costs, improve quality, and enhance revenue., • Deliver impactful customer presentations and solution proposals., • Collaborate with technical teams, manage user stories, and ensure projects stay on track., • Support and train stakeholders from executives through to end users., • Build strong customer relationships and deliver outstanding service., • Mentor team members and share knowledge to grow capability across the business. What We’re Looking For: • Salesforce certified, with hands-on experience across Sales, Service, Marketing or Experience Cloud., • Strong background in delivering Salesforce end-to-end solutions., • Comfortable presenting to stakeholders at all levels, with excellent communication skills., • Commercial expertise in sectors such as Retail, Media, Travel, High Tech or Hospitality., • Analytical, detail-focused, and proactive in finding solutions., • AI and GPT knowledge would be a bonus. This role offers the chance to join a collaborative, values-driven business that supports career growth, embraces innovation, and gives back through the Salesforce Talent Alliance and Pledge 1% movement. 📩 Ready to take the next step? Easy apply here on Linkedin or send your CV and a cover letter to

My leading Technology client are looking for a Claims Handling Manager to take responsibility for the Claims Investigation and Validation process, as well as the outsourced customer contact centre provider and teams. This is a crucial role in order to provide effective oversight of their claims handling service and ensure the delivery of good customer outcomes through out the process. You'll also be responsible for monitoring Outsource Service Providers performance against SLAs; identifying and driving improvements; acting as a point of escalation to resolve emerging risks or issues; and providing direction to assist with complex claims. This is a high profile position in a supportive and top performing team. A brilliant opportunity! The following skills / experience is essential: • Strong background in Retail insurance, • Claims Handling background, • Overseen a Contact centre team (either outsourced or in-house), • Excellent communication skills Salary: Up to £70,000 + bonus + good package Location: London (good work from home options available) If you are interested in this Claims Handling Manager position and meet the above requirements please apply immediately.

About Us: 24 Hours Location: Bromley Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues. Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity. Key Responsibilities: • You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way., • You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s., • You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience., • You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops., • You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss., • You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately. What You'll Need to Succeed: Technical: • Basic Product Knowledge involves understanding the features, benefits, and products available in the store., • POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems. About You: • Reflects the aesthetic of Moss through personal style and presentation., • Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand., • Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence., • Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions. Rewards & Benefits: • Employee Discount: 70% discount across all our stores., • Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month., • Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus., • Season Ticket Loan: Financial support for commuting., • Cycle to Work Scheme: Encouraging eco-friendly travel., • Discounted Gym Membership with PureGym: Promoting physical health and fitness., • Life Insurance: Providing peace of mind for colleagues., • Ongoing Development: Tailored to suit your career ambitions from day one., • Access to Moss Learning: An online learning platform for skill enhancement., • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates., • New Baby Gift: Celebrating important personal milestones of colleagues. If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.

About Us: Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioral competencies strengthens relationships with our customers and colleagues. Purpose of the Role: Responsible for the words that bring the brand and product to life, the Brand Editor delivers a compelling and consistent verbal identity across the store and digital experience. Key Responsibilities: • Act as guardian for the verbal identity of the brand. First point of contact (and final word) on all copy and messaging., • Work with stakeholders in creative, buying, marketing, HR, L&D and Retail Ops to embed our TOV and amplify our customer experience, brand positioning and commerciality., • Direct internal and external comms for consistent and authoritative voice and positioning., • Lead content owners to land stories in the most effective and engaging format on their channels, aligning with the brand’s visual strategy and the wider menswear landscape., • Manage and nurture copywriter and brand comms writer to deliver best-in-class copy and editorial, bringing our TOV to life on every customer touchpoint., • Develop the language and narratives that set the tone and identity for marketing activity – and set directives for how to land them across our platforms., • Lead on how copy and content feeds into the customer experience, working with Ecomm and customer service teams., • A champion for great writing at Moss, supporting the whole business to confidently deliver it. What You'll Need to Succeed: Technical: • A senior copywriter or editor with at least seven years' experience in-house, in an agency role or as a freelancer writing for both digital and print., • A subject matter expert, able to advocate for the value of well-written and consistent brand language., • Excellent writing and editing skills with a keen eye for an editorial angle. You’ll be hands-on to support the copy team’s workflow, and adept at pulling others’ copy into shape., • Proven ability to adapt and work at pace, managing multiple projects simultaneously., • Commercially minded with a solid understanding of SEO principles and digital marketing trends., • PC/mac literate and proficient in Microsoft Office suite and Adobe About You: • Adept at crafting narratives that connect deeply with audiences, leveraging a natural storytelling ability and a keen understanding of cultural lexicons to engage and inspire both customers and colleagues., • Demonstrates a strong capacity for teamwork and adaptability, working effectively across departments with a positive, solution-oriented approach and a commitment to excellence in all forms of communication., • Consistently embodies Moss's core values and behavioral competencies in daily responsibilities and interactions. Rewards & Benefits: • Employee Discount: 70% discount across all our stores., • Season Ticket Loan: Financial support for commuting., • Cycle to Work Scheme: Encouraging eco-friendly travel., • Discounted Gym Membership with PureGym: Promoting physical health and fitness., • Life Insurance: Providing peace of mind for colleagues., • Ongoing Development: Tailored to suit your career ambitions from day one., • Access to Moss Learning: An online learning platform for skill enhancement., • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates., • New Baby Gift: Celebrating important personal milestones of colleagues. Additional information: Our Hybrid Work Policy requires a minimum of 4 days in the office and 1 working from home. If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn

We're on the lookout for an Assistant Merchandiser to join our passionate and vibrant Womenswear team. This role presents a thrilling chance to immerse yourself in the world of retail at Fenwick, contributing your skills and expertise to a dynamic and ever-evolving environment. Join us in shaping the future of fashion and retail! You will join the team in our Central London office located on Wigmore Street. As a new member of our Fenwick family, you will be part of the updates and conversations as we fuel the next stage in our journey. What’s in it for you? When you join Fenwick, you’ll receive: • 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year, • Your birthday off as an additional day annual leave – this can be taken any day within your birth month., • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • ‘Perks*’ - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products., • WeCare -24/7 GP, wellbeing advice & support service, • Hybrid Working (Every Thursday and Friday working from home) So, more about our Assistant Merchandiser role… As an Assistant Merchandiser, you'll play a pivotal role in securing the right quantities and assortment of products in each store, at the perfect price point, all to meet our sales and profit targets. Collaborating closely with our Merchandiser and Buying teams, your contributions will encompass setting and managing strategies, streamlining planning and trading, and identifying key trading opportunities that align with our long-term objectives. Your responsibilities will extend to the meticulous management of our systems, particularly the WSSI's. You'll be integral in setting up, maintaining, and regularly updating sales, stock, intakes, and markdowns within these systems. Your analytical prowess will shine through as you continually review data, providing essential recommendations to the Merchandiser and Buying teams, contributing significantly to our strategic decision-making process. Moreover, your adeptness in planning and executing re-orders for continuity ranges will be essential in meeting our sales forecasts and stock targets. As part of the team, you'll actively support the Merchandiser in optimising Open to Buy (OTB) planning, ensuring maximised full-price sell-through and reduced markdowns to enhance stock turnover. Through detailed monitoring of departmental performance metrics, including sales, stock levels, profitability, and promotional activity, you'll provide crucial insights and historical analyses to guide future strategies and enhance our decision-making processes. If you're ready to contribute your expertise in driving profit while minimising risk, this role at Fenwick could be the perfect fit for you! What we are looking for in a candidate… • Excellent analytical and numerical skills, • Demonstrated financial acumen in previous roles, • Good commercial awareness of the industry, • Developed communication, influencing and relationship skills., • Good working knowledge of excel and B+M systems – in particular WSSI’s, and Stock and Commitment processes, • Able to make logical decisions under pressure, • Able to manage time well to prioritise multiple workstreams/objectives, • Innovative and uses initiative, • Understanding of the purpose of a merchandising function, • Experience within a buying/merchandising function About Fenwick Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before. We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution centres and we are always on the lookout for talent to join our ever-growing family to exceed our customers' expectations.

Deputy Manager – Luxury Retail, Flagship Concession Location: Central London (Prestigious Department Store) Status: Full Time, Permanent Reports to: General Manager Team Size: Managing a team of 17 FTE About the Role Our client, a globally recognised luxury brand, is seeking a dynamic and commercially minded Deputy Manager to join their flagship concession in one of London’s most iconic department stores. As part of the senior management team, you will be instrumental in driving sales performance, leading and developing a high-performing team, and ensuring an exceptional customer experience. This is a hands-on leadership role where you will be equally confident on the shop floor, coaching your team, and behind the scenes, managing operations and ensuring the seamless running of the concession. Key Responsibilities • Lead, inspire, and motivate a team of 17, ensuring high engagement, strong performance, and consistent delivery of exceptional client service., • Partner with the General Manager to drive business growth, implement strategic initiatives, and maximise sales opportunities across multiple product categories., • Oversee all aspects of concession operations including stock management, HR administration, payroll, and visual presentation standards., • Ensure client relationships are nurtured and expanded through personalised service, effective use of CRM tools, and clienteling strategies., • Maintain operational excellence by aligning front and back-of-house functions, streamlining processes, and ensuring compliance with brand policies., • Support recruitment, onboarding, and training initiatives to ensure the team is equipped with the skills and knowledge to succeed., • Monitor performance metrics, prepare reports, and recommend action plans to achieve and exceed targets. About You • Significant experience in a leadership role within luxury retail or a high-profile service environment., • Proven track record of managing and developing teams to deliver outstanding results., • Strong commercial acumen with the ability to analyse business performance and identify growth opportunities., • Exceptional communication and interpersonal skills, with the ability to inspire confidence and build trust with both customers and colleagues., • Highly organised, adaptable, and resilient, with the ability to thrive in a fast-paced, high-demand environment., • Impeccable personal presentation, aligned with luxury brand standards. The Opportunity This is a rare chance to join a world-class luxury brand in a senior operational role at one of the most prestigious retail locations in the UK. The successful candidate will have the autonomy to lead a talented team, influence business direction, and be part of a brand that celebrates individuality, creativity, and excellence. How to Apply If you are a commercially astute leader with a passion for luxury retail and exceptional client experiences, we would love to hear from you. Due to the high volume of applications, we regret that we are unable to respond to all applicants.

Service Desk Analyst - Multimedia & Sports Technology Central London | £42,000 - £45,000 | Immediate Start About Our Client Join one of the UK's fastest-growing digital companies! Part of a NYSE-listed group, this innovative business operates cutting-edge multimedia and sports platforms across 17 countries. Their stunning Central London offices offer a Google-style working environment where technology meets creativity. Founded in 2006, they're passionate about delivering exceptional digital experiences through innovative technology solutions. With international teams spanning multiple countries, you'll be part of a truly global success story. The Role We're seeking a talented Service Desk Analyst to join their dynamic IT team. You'll be the first point of contact for technology users, delivering exceptional support across multimedia and sports-focused platforms. Key Responsibilities: • Provide first and second-line IT support via phone, email and chat, • Resolve hardware and software issues across Windows, Mac and mobile platforms, • Support multimedia applications and sports broadcasting technology, • Manage incident lifecycle using ITIL best practices, • Assist senior executives with complex technical requirements, • Maintain and update knowledge base articles, • Collaborate with specialist teams on escalated issues Essential Requirements: • 2+ years IT support experience in a corporate environment, • Strong Windows 10/11 and Microsoft 365 troubleshooting skills, • Experience with Azure AD and cloud-based systems, • Excellent communication skills - confident with all levels of staff, • ITIL Foundation knowledge (or willingness to obtain), • Understanding of networking basics (TCP/IP, DNS, DHCP), • Experience with ticketing systems (Jira preferred), • Mac OS support experience, • Knowledge of multimedia applications (Adobe Creative Suite, video conferencing), • Interest in sports technology and digital platforms, • Mobile device management (iOS/Android), • PowerShell or basic scripting knowledge, • Competitive salary: £42,000 - £45,000, • Google-style offices in prestigious Central London location, • Comprehensive health benefits including private healthcare & dental, • Life assurance and income protection, • Car scheme and Cycle to Work benefits, • Extensive learning and development opportunities, • Career progression within a growing international company, • Retail discounts and employee assistance programme Ready to Apply? This is an immediate start opportunity for the right candidate. You'll be working in their flagship London office, supporting cutting-edge multimedia and sports technology platforms. For more information, please contact Luc Fountain at Liberty Towers

Position: Student Careers & Employability Lead Location: On-site at London Borough and Harbour Exchange Campuses Salary: £40,000 Hours: Full Time: 9am – 5pm, Monday-Friday Occasional weekend and evening work required. Department: Student Services Reporting to: Head of Student Experience and Outcomes Responsible for: Student Career & Employability Officers About us Victoria College of Arts and Design (VCAD) provides higher education teaching and learning in the arts, design, creative industries and business fields. Our goal is to guide and support our students on their journey to becoming successful individuals and citizens. We strive to offer the best services and resources available to ensure that our students are well-prepared for graduate-level employment within the creative industries or any other aspect of the world of work. From enrolment to graduation, we are dedicated to nurturing our students' growth, fostering their creative and critical skills and equipping them with the confidence and abilities needed to excel in a professional environment. Whether through the dedication of our lecturers and support staff, our outstanding facilities, or our network of industry connections, Victoria College of Arts and Design is committed to helping and mentoring our students so that they achieve their personal goals and build themselves sustainable and fulfilling careers. Position Overview: VCAD is seeking a Student Careers & Employability Lead to join our team. The successful candidate will lead the Careers & Employability team, providing high-quality support to help students secure appropriate employment. This role requires excellent leadership, communication and organisational skills as well as the ability to thrive in a fast-paced environment. In collaboration with the Head of Student Experience and Outcomes, the role holder will ensure our student services continually evolve to meet student needs and maintain the highest standards of care and professionalism. Additionally, the role holder will remotely oversee teams based in our other VCAD locations remotely (London, Manchester), with occasional visits to these campuses. Responsibilities: • The key responsibilities of the position of Student Careers and Employability Lead include:, • Deliver high-quality careers information, advice, and guidance through online and face-to-face sessions for individuals and groups., • Manage the careers provision, including team support, task allocation, priority setting, and performance targets., • Establish and maintain relationships with employers to develop internships and professional development opportunities., • Maintain and grow a database of volunteering and internship providers, connecting employers with VCAD students., • Develop online resources to support students seeking employment opportunities., • Conduct one-to-one and group meetings and workshops to prepare students for the workforce., • Assist employers in promoting job opportunities to students through our online platform, targeted emails, and careers newsletter., • Support on-campus activities, such as job fairs and workshops., • Collaborate with local employers to identify skill gaps and employment opportunities for students (temporary, part-time, full-time, and online)., • Prepare reports on careers and employability activities and contribute to meetings and briefings., • Keep up to date with current labour market information., • Act as a subject matter expert for student careers and employability services at VCAD., • Provide support for other duties as requested by the Head of Student Experience and Outcomes or the Directors of VCAD. Requirements: Essential / Desirable: (E) (D) (where required, training and professional development will be provided to the successful applicant by VCAD, to facilitate their ability to deliver the responsibilities of this role to an excellent standard) • Bachelor’s degree in a relevant field, or equivalent professional experience. (E), • Demonstrated experience managing and mentoring a team, with the ability to lead across multiple locations. (E), • Strategic thinking and effective communication skills. (E), • Experience delivering workshops and one-to-one appointments. (D), • Knowledge and experience in employer engagement. (E), • Effective networking and negotiating skills. (E), • Commitment to staying informed about current labour market trends, particularly in the business and creative industries. (E), • Experience in student or academic administration within higher education (D)., • Excellent customer service and communication skills, with the ability to build strong relationships. (E), • Strong interpersonal skills and experience in developing and maintaining stakeholder relationships. (E), • Ability to manage competing priorities in a fast-paced environment, with strong time management skills. (E), • High degree of accuracy and attention to detail. (E), • Flexibility to work occasional evenings and weekends. (E), • Strong IT skills, including proficiency with Microsoft Office Suite, especially Excel and familiarity with student management systems. (E), • Commitment to upholding the values and policies of VCAD and partner universities. (E) Leadership Competencies: • Empathetic Leadership: Ability to lead with empathy and understanding., • Strategic Thinking: Capable of developing and executing strategies to enhance student engagement., • Adaptability: Flexible approach to evolving student needs and institutional priorities. Benefits: • Annual leave (7.2 weeks), • Workplace pension scheme., • Company Sick Policy., • Statutory maternity/paternity pays., • Career development opportunities, • Training and self-development opportunities., • Gym membership discounts, • Retail discount schemes, • Cinema discounts, • Grocery discounts, • Cycle to work, • Investing and savings opportunities, • Financial wellbeing – personal debt advise., • Financial wellbeing education, • My Mind Pal (mental fitness) If you are passionate about supporting students in their academic journey and have the skills and experience required for this role, we encourage you to apply. Join our team at Victoria College of Arts and Design and help make a positive impact on the lives of our students.

Job Title: CRM/Email and Loyalty Lead Department: Ecommerce Reports To: Senior Head of Ecommerce & Digital Position Overview: We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities: • CRM Management:, • Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty., • Segment and target customer groups based on behaviour, preferences, and demographics., • Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities., • Monitor CRM database health and conduct regular clean-up to ensure data accuracy., • Email Marketing:, • Create, manage, and execute email marketing campaigns, including promotional, transactional, and lifecycle emails., • A/B test email content, subject lines, and send times to improve open rates, click-through rates, and conversions., • Develop automated email workflows and drip campaigns to engage and nurture leads., • Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights., • Loyalty Programs:, • Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business., • Monitor and assess the success of loyalty initiatives, making recommendations for improvement., • Coordinate with cross-functional teams to ensure loyalty initiatives align with overall marketing and business objectives., • Reporting and Analysis:, • Regularly report on key metrics such as email performance, CRM KPIs, loyalty program growth, and customer lifetime value., • Analyse customer behaviour, trends, and feedback to identify opportunities for campaign improvements., • Use insights to continually optimize CRM and loyalty strategies for better results., • Collaboration and Communication:, • Work closely with marketing, customer service, and product teams to ensure a cohesive customer experience across all touchpoints., • Provide insights and recommendations to senior management on customer trends and CRM best practices. Required Qualifications: • 4+ years of experience in CRM, email marketing, or loyalty program management., • Strong knowledge of CRM platforms (Shopify+, Salesforce, HubSpot, or similar), email marketing tools (Klaviyo, Voyado, etc.), and loyalty program software., • Experience in data analysis, customer segmentation, and campaign performance tracking., • Excellent written and verbal communication skills., • Strong attention to detail and ability to manage multiple projects simultaneously., • Creative mindset with a customer-first approach. Preferred Qualifications: • Experience in e-commerce, retail, or B2C industries., • Familiarity with HTML and email design best practices., • Knowledge of GDPR and email marketing compliance., • Proficiency in Excel, Google Analytics, and/or other reporting tools. Key Skills: • CRM Platforms, • Email Marketing Strategy, • Loyalty Program Development, • Data Analysis and Reporting, • Customer Segmentation, • Automation and Workflows, • Campaign Optimization, • Cross-functional Collaboration About us... ☀️Holiday purchase scheme. 👶 Enhanced parental leave 🧑‍⚕️Cash plan - help towards everyday healthcare expenses 🦅1 week a year to work anywhere in the world… it can be Fiji or your sofa. 🍺 “Thirsty Thursdays -– the bar opens at 5pm every Thursday for a drink or an alternative soft drink of choice. 💻 Flexible working, so you can fit in your spin class… or hit snooze on your alarm; we don’t judge! 💍 1 week extra off work if you get married! (Not deducted from your annual leave) 💰 Employer pension contributions. 👕 Generous staff discount… Great sample sales throughout the year so you can stock up on Christmas Presents! 🎁 Welcome to the Family Lyle & Scott Item! 📚 Training and learning development. 🚝 Season Ticket Loan. ✈️ Holiday loyalty scheme: the longer you’re with us, the more we will increase your allowance 🚲 Cycle2Work Scheme. 🐶 Dog-friendly office. Please apply with your CVs through LinkedIn. Lyle & Scott is an Equal Opportunities Employer and treats all applications purely based on skills and experience.

Senior Surveyor – Property Asset Management (Genuine Asset Management) £55,000 + Bonus | London (Hybrid) I’m recruiting on behalf of a market-leading UK property management business with a formidable track record of managing prime assets for institutions, pension funds, landed estates, and private investors. Known for consistently paying some of the biggest bonuses in the industry. We’re looking for an experienced Senior Surveyor to join their Central London team. What makes this role stand out? A large portion of the management fees are ring-fenced to the asset management side, giving you genuine involvement in lease renewals, rent reviews, break negotiations, and value-add projects. You’ll work directly with fund managers and senior stakeholders on high-profile institutional portfolios. The Portfolio • Primarily offices and industrial estates, • Small amount of retail, with potential involvement in a shopping centre, • Assets held by a significant pension fund Key Responsibilities • Manage office, industrial, and retail assets to the highest standard, • Deliver lease renewals, rent reviews, and break clause negotiations, • Attend client meetings with fund managers, providing performance updates and strategic input, • Oversee facilities and on-site teams, ensuring compliance and excellent customer service, • Collaborate with ESG, Technology, Customer Experience, and Procurement teams to add value, • Manage service charges for efficiency and transparency About You • Commercial property management experience, • MRICS preferred but not essential, • Strong client-facing skills and commercial acumen, • Comfortable working 4 days in the office (1 day WFH) What’s on Offer • £55,000 salary + competitive discretionary bonus (historically strong payouts), • Car allowance, • Hybrid working (Wednesday WFH), • Genuine asset management from the outset, • Career progression within a growing and well-resourced business If you’re looking for a role that blends property management expertise with hands-on asset management, in a company that’s a recognised leader in the sector, get in touch for a confidential conversation

About Us: Rizing, a Wipro Company, specializes in SAP® consulting for Fashion, Retail and Consumer Industries. We offer complete solutions on SAP S/4HANA® for Fashion and SAP S/4HANA® Retail, tailored to apparel, footwear, fashion, and retail companies. Rizing’s global presence and deep industry expertise, makes us a market leader in the SAP S/4 Fashion and Retail space, with successful SAP implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: • Work on multiple projects simultaneously or one large-scale project., • Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: • Providing industry specific solutions and best practices knowledge to customers., • Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries and ensure that these solutions are delivered on time and are of the highest quality., • Understanding customer requirements and assist in selling additional business. Work closely with Rizing sales force to create and define consulting projects and ensure that the customer's overall business objectives and needs are translated into well-defined and justified projects. This includes preparing work plans and contributing to proposals that describe the process used to meet the customer's needs and include deliverables, timelines and estimates of the costs and resources required., • Demonstrating creativity and thought leadership and use experience in substantiating the proposed solutions to the client., • Acting as a key customer contact and exercise authority appropriate to particular customer requests commensurate with customer expectations of decision-making and consistent with Rizing policies and practices., • Maintaining and expanding customer contact at a high level and building credible relationships with key customer personnel., • Contributing to consulting projects by analyzing client's business processes and designing the appropriate solution. Move logically and creatively from facts to conclusions., • Conducting strategic level workshops with customers to drive an IT solution for acceptance., • Developing solution framework and implementation plan to achieve customer’s business targets. Provide Leadership by: • For assigned area, overseeing all project activities leading to the implementation of the solution designed., • Providing guidance and direction on Enterprise Applications/Technology to customer and employees., • Working with all stake holders of a given project to ensure seamless and successful delivery of services to the customer., • Informing the relevant country organizations of customer needs/trends in the marketplace and alerting them to potential long-term opportunities., • Working with the Project Manager/Consulting Manager and Project Leads in drafting the project plan (scope, effort, deliverables, timelines and resources), assisting in identifying and recruiting team members, and preparing and assisting in the preparation of individual work plans., • Research on new technologies and tools to accelerate the solution development & implementation. Help upgrade existing frameworks to satisfy current needs of the organization., • Participate in pre-sales engagements, demonstrating the ability to connect with customers when discussing best industry practices and appropriate technology solutions., • Interact with Rizing country organizations as appropriate, to deploy the requisite expertise on the engagement team to address specific customer needs in a timely and efficient manner., • Be a role model and coach for team members by playing a mentor role. Identify and nominate necessary training for the development and upskilling of Rizing’s resources., • Document and disseminate knowledge within organization and conduct regular subject matter training (classroom, virtual connect sessions, etc)., • Provide meaningful feedback on the overall performance of project team members., • Work with the Management Team to secure Rizing’s current & future strategy, and its execution., • Champion Rizing’s methodologies and suggest processes improvements required to sustain and improve the operations of the organization., • Propagate and champion Rizing’s culture within all levels of the organization., • Perform any additional duties commensurate with the current role, as and when required by the management., • Performs other duties as required. Required Qualifications: • General degree or equivalent/recognized professional qualifications., • Deep understanding of cross-functional processes of enterprise applications or multiple technology platform proficiency with at least 10-12 years of functional and technical experience and industry knowledge., • Possess a thorough understanding of integrated business environments with a deep understanding of the Fashion and Lifestyle industry., • Knowledge and experience in the attune implementation methodology., • A minimum of 2 complete project life cycles in a Architecting role, with customer engagement. Desired Qualifications: • Deep proficiency in OTC/SD, MM/P2P, Retail functional area, • Domain knowledge in the Fashion and Lifestyle industry, • Experience in playing lead roles within the OTC/SD, MM/P2P and Retail functional area, • Experience in working in a Consultancy firm is an added advantage, • Lateral knowledge of all complementary modules, especially related to the cross modular integrations, • Minimum of 6 full cycle implementations, with at least 2 being S/4 HANA Implementations, • Fluent in English (Proficiency in other languages such as German, Dutch, Italian, French, Spanish, Portuguese are an added advantage), • Experience in FIORI, working with the apps within the OTC/SD, MM/P2P and Retail areas, • Knowledge and business experience in working in Order Intake, Orderbook Management and Order Fulfilment teams would be added advantages Knowledge, Skills, and Abilities (KSAs): • Be familiar and updated with state-of-the-art Technology trends., • Excellent communication skills. Ability to articulate ideas and opinions to all stakeholders., • Be result oriented, with an ability to lead and work in teams - interpersonal skills are essential., • Leadership capabilities, result orientation, conceptual thinking, and innovative mindset., • Ability and willingness to take on new initiatives/technologies., • Excellent influencing and persuasion skills with customers and internal project teams and management., • Strong customer service orientation. EEO Statement Rizing is committed to providing a workplace free from discrimination or harassment. We expect every member of the Rizing family to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

ASSISTANT STORE MANAGER – MENSWEAR Shopping Centre Salary up to £34,000 + Bonus Full-Time, 40 Hours – Permanent About the Brand: A distinguished British heritage brand, renowned for its exceptional craftsmanship, timeless style, and dedication to quality. Established in the early 20th century, this company has become a leader in premium menswear and womenswear, specialising in expertly tailored shirts, formalwear, and refined accessories. The Role: We are seeking a commercially driven and customer-focused Assistant Store Manager to support the Store Manager in delivering operational excellence and driving performance at our Bluewater location. Key Responsibilities: • Support the Store Manager in the daily running of the store, ensuring KPIs and sales targets are achieved, • Deliver exceptional customer service, leading by example and fostering a client-focused culture, • Assist in training, coaching, and motivating the team to ensure high levels of performance and engagement, • Maintain visual merchandising standards in line with brand guidelines, • Manage stock levels, deliveries, and inventory processes, • Handle customer feedback and resolve any issues promptly and professionally, • Minimum 2 years of experience in a supervisory or assistant management role within premium/luxury retail, ideally menswear, • Proven track record of driving sales and supporting commercial success, • Strong leadership and people management skills, • Excellent communication and interpersonal abilities, • Highly organised with strong attention to detail, • Confident using Microsoft Office and retail POS systems, • Competitive salary with a performance-based bonus, • Generous staff discount, • Career development and progression opportunities, • Ongoing training and brand immersion, • Dynamic and supportive working environment About 360 Talent: 360 Talent is a high-end retail recruitment firm, connecting top-tier candidates with leading fashion, beauty, and lifestyle brands worldwide. Explore our latest opportunities and industry insights on our website, and connect with us on LinkedIn, Facebook, Instagram & TikTok!

THE PERKS • 33 days Holiday, • Length of Service Benefit – additional day holiday for every year (capped at 5 years), • Employer pension contribution of 5% of your annual salary, • Private Medical Insurance, • Life Assurance, • Complimentary tickets to The View ROLE PURPOSE You will be an integral part of the Front of House Team. You will manage the day-to-day running of the attraction, whilst ensuring our guests enjoy a premium quality guest focused service. You will lead our Front of House Team, and will motivate our staff to deliver an engaging service of excellence, whilst support the growth of secondary spend revenue. WHO WE ARE LOOKING FOR You have a passion for delivering great service, and you are experienced in leading Front of House Teams. You are a role model, a great motivator, and able to get the best out of your teams. You work well under pressure, and have the ability to manage challenging stations including; accidents, incidents, and emergency situations. TO APPLY Send your CV to . To fast track your application, send us a short video introducing yourself, and letting us know why you would be perfect for the role. YOUR RESPONSIBILITIES GUEST EXPERIENCE • To ensure an excellent standard of customer service is delivered by all team members by monitoring and continually seeking to improve customer service standards, • To lead and motivate the team to ensure that they are undertaking their allocated tasks and responsibilities, • Manage customer complaints and queries in the first instance and know when it is appropriate to escalate the complaint to a more senior manager, • Demonstrate a positive presence within by being alert and aware of guests, present yourself to the highest standard and demonstrate you are approachable, • Ensure that all areas of the guests’ journey; main entrance, box office, photo opportunity, F&B areas, the viewing galleries, and retail area etc. always maintained to the highest standards of presentation, • To deputise as the Guest Journey Manager when required. Including attending meetings as their replacement. COMMERCIAL AND TICKETING • Oversee the operation of the box office, ticketing and retail area’s (including supporting the photo opportunity and F&B)., • Be aware of promotional activity and ticket types, ensuring ticketing procedures are followed., • Assist and serve guests at purchase points, handle cash and card transactions, • Ensure income generation activities are maximised, upselling products at purchase points, • Ensure team members carry out daily checks and coach team members to recognise faults, • Support with the fulfilment and dispatching of online orders on a timely basis, • Management of receiving on-site stock deliveries, • Ensure a smooth running of the retail shop, ensuring all goods are received, and stored correctly and replenishment when required., • Support with completing stock takes and rolling stock takes when required., • To oversee the cash office function and support the Cashier when necessary PERFORMANCE AND RESOURCE MANAGEMENT • Responsible for ensuring that the team is competent in performing the requirements of the Guest Ambassador role, • Actively promote the processes of the annual staff appraisal system aimed at supporting and encouraging staff to give of their best performance and strive for operational and service excellence, • Ensure that all administration relating to personnel matters is completed and that accurate and timely records are maintained, • Active support of structured training programmes in line with any brand, vision, culture and values, statutory requirements (e.g. H&S, etc) and yearly objectives, • Be Involved in the recruitment and selection, • Assist with a structured programme of training and systematically review/give constructive feedback to ensure that procedures and required standards of performance are made clear, • Effective performance and attendance managements, • Management of the staff roster OPERATIONAL STANDARDS • To frequently work Duty Manager Shifts, acting as the main point of contact regarding the daily management of the operation and responsible for the general running of the attraction., • To support the Senior Management Team in adopting the role of ‘Bronze Command’ in an Incident Management Situation by implementing key decisions and instigations made by the SMT., • Support the Operations team with developing a comprehensive set of Standard Operating Procedures (SOP's) relating to ticketing, retail and e-commerce and ensuring these are practiced, • To undertake and ensure compliance with Health, Safety and Fire procedures, • Assist with the preparation of emergency and evacuation procedures, • Instruct team members on controlling crowds - organising queues, and managing guest flow, • To support the retail function with system administration on an ad hoc basis., • Ensure team members carry out daily checks. Coach/train team members to recognise faults/problems, • Ensure that all areas of the attraction are clean, safe, tidy and hazard free, • To work and manage out of hours event and supporting our growing events department. YOUR SKILLS • Demonstrable evidence of delivering excellent customer service and maximising revenue generation, ideally within a large visitor attraction or entertainment venue, • Experienced in managing a team at a large visitor attraction or entertainment venue, • Experience in operating EPOS and/or electronic ticketing systems, • Experience of achieving performance objectives, particularly with regards revenue generation, • Ability to motivate the team interactive style to increase sales and ensure efficiency, • Ability to work effectively in a team with good leadership and motivational skills, • Good knowledge and experience of providing premium customer service, • Strong interpersonal skills with competence in building and maintaining effective working relationships at all levels of the organisation and with external stakeholders, • Knowledge and passion for London, • Knowledge and experience of implementing HR policy and procedures in the workplace, including recruitment and health & safety, • Excellent communication, customer service and influencing skills, communicating clearly and confidently in English to a diverse range of guests, staff, peers and managers verbally and in writing, • Exemplary personal presentation standards, • Proficient in the use of Information Technology, able to design and maintain spread sheets and analyse data produced with a good working knowledge of Microsoft Office with the ability to quickly and easily learn other software, • Able to use telephones, radios, computers and other technology as required, to aid carrying out your duties