Trabajos retail customer service en Reino Unido - Page 3

Role Overview: 🚀 Join the Buzz at Our NEW Busy Bees Nursery in Cricklewood! 🐝 A new nursery. A golden opportunity. This summer, Busy Bees has buzzed into Cricklewood and taken over a fantastic two-storey nursery that’s getting a top-to-bottom glow-up — think fresh paint, big smiles, and lots of tiny chairs. Now we need a superstar Assistant Nursery Manager to help bring the magic to life. If you're passionate about early years and want to help create something truly special from day one we’d love to meet you. Come join us in giving our children best start in life. With space to welcome up to 110 little learners, this state-of-the-art setting is transformed to spark curiosity, encourage creativity, and nurture young minds—and you’ll be there from day one to shape something truly special. This is your chance to be part of something fresh, exciting! Be a founding team member, help shape the nursery culture, and create an environment where children and staff thrive together. ✨ Your Exclusive Busy Bees Benefits ✨ 💷 Competitive salary- £32,801.60 per annum 🚀 Ongoing professional development & career progression – Grow with us! 🎂 Birthday off – Because YOU deserve a celebration! 👶 50% childcare discount – Supporting your family while you support others 🏖 Up to 28 days holiday – Plus bank holidays! 💖 Menopause support – Through Peppy, helping you through life’s milestones 🧘 Wellbeing perks – Access to Hive, our fantastic wellbeing & retail discount hub 🚴 Cycle to Work scheme – A healthy commute for a happier you! 💰 Pension & financial perks – Easy access to workplace pension through Cushon & Salary Finance support 🌏 Travel opportunities – Learn from childcare professionals around the world 🤝 Enhanced family leave & return-to-work bonus – Because balance matters 💛 Employee Assistance Programme & Mental Health First Aiders – Supporting your wellbeing 🐝 PLUS: You’ll get exclusive access to Hive, our Benefits & Wellbeing platform—filled with retail discounts, a Wellbeing Hub supporting your physical & mental health, a Celebrating You section recognizing our valued team members, and a Grow with Us area packed with development opportunities and training Role Responsibilities: ⭐ Support the Centre Director in overseeing daily operations and maintaining educational standards ⭐ Develop & deliver an engaging, high-quality curriculum tailored to children’s needs ⭐ Ensure compliance with regulatory requirements and maintain health & safety standards ⭐ Provide leadership & mentorship to staff, ensuring a cohesive and motivated team ⭐ Enhance customer satisfaction by delivering exceptional service and promoting a positive nursery experience for families ⭐ Assist with administrative tasks, including scheduling, payroll, and recruitment ⭐ Manage operational records and support financial planning to ensure sustainability Required Qualifications: 🔹 Level 3 qualification or above in early years education 🔹 Experience in an early years setting, with supervisory experience an advantage—ideally as a Nursery Room Leader, Nursery Room Manager, or Nursery Practitioner 🔹 Strong leadership, organisational, and communication skills to inspire and support your team 🔹 Passionate about fostering children’s development and creating positive relationships with families Busy Bees is the UK’s leading nursery group, with nearly 400 nurseries across the UK and even more overseas! We’re all about giving every child the best start in life and ensuring our team feels valued, heard, and supported every step of the way! As part of our team, you’ll be introduced to our Bee Curious curriculum, designed to nurture wonder, creativity, and confidence in young learners! 🌍 Our Charitable Commitment – Through our partnership with BBC Children in Need, we fundraise, create community events, and help support children across the UK. ✨ This is YOUR chance to be part of something exciting, rewarding, and career-changing. APPLY NOW and start your next adventure with Busy Bees! 🎉

Entity: Technology Job Family Group: IT&S Group Job Description: At bp, our goal is to deliver the future of mobility, energy, and services for our customers globally through new business models and service platforms. We already serve millions of customers at over 20,000 fuel sites and convenience stores around the world and a rapidly growing network of electric vehicle charging points. The Technology team works with a set of global retail convenience businesses to support and develop a compelling portfolio of products to differentiate customer experiences and deliver breakthrough business value. As Senior Principal Delivery Manager Europe, you will be the business facing technology leader for our European retail business working closely with business partners to understand and deliver all technology needs. You will be leading highly skilled cross-functional teams that are running and developing a technology portfolio of products and services that are designed for adoption in markets in Europe, collaborating with and utilising global services to deliver the local digital needs. Your technologies include in-house build solutions as well as the procurement and provisioning of modern 3rd-party systems, and associated vendor management. This is already a well-established portfolio and at the same time subject to continuous evolution in support to bp’s goal of providing mobility and services to our customers. You will also be accountable for the operational health of the portfolio, embedding and developing through your teams appropriate site reliability engineering practices. * Lead and mentor a large and diverse digital organization that delivers and maintains multiple products, and technologies. * Establish and maintain a high-performance culture that fosters innovation, excellence, collaboration, and customer satisfaction. * Drive the adoption of best practices, standards, and methodologies for software development, testing, deployment, and operations. * Ensure compliance with regulatory, security, and quality requirements for regions in Europe * Build and maintain strong relationships with internal and external partners, including, vendors, partners, and industry peers * Have a customer-led view on deliveries and priorities. * Represent and promote our company's brand, values, and vision as one of the key leaders for technology in our European business * Experience leading within the grocery retail sector or equivalent would be a strong advantage * Degree in computer science or equivalent engineering disciplines * Strong understanding of the product led operating model and experience of supporting delivery through multi discipline teams * Significant experience running large technology organisations within global enterprises to build, launch and operate software solutions at scale. * Experience leading large engineering teams to deliver scaled products. * Technical expertise that extends across the energy and convenience sector. This includes industry standards like Connexus and IFSF, point-of-sale (POS) and supply chain systems, payment processing infrastructure, and/or other retail technologies. * Experience with PCI and other relevant governance and regulatory compliance standards. * A strong leader with a history of delivery that brings teams with them, creating a high-performance culture who role models bp’s ‘who we are’ and beliefs. At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others. We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and others benefits. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply now!! Travel Requirement Up to 25% travel should be expected with this role Relocation Assistance: Relocation may be negotiable for this role Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Building a Community of Practice, Business Acumen, Coaching, Collaboration, Communication, Conflict Management, Creating a high performing team, Creating and measuring impact, Creative Direction, Creativity and Innovation, Customer centric thinking, Customer Journey Mapping, Customer Value Proposition, Delivers an effortless customer experience, Design Direction - Delivery, Design Direction - Design, Design Direction - Experience, Design Direction - Strategic, Designing with AI, Design Thinking, Digital Ecosystems, Digital Fluency, Facilitation {+ 25 more} Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please ___. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

We're looking for a Retail Assistant who will be the face of our business, delivering exceptional customer service for Healthcare on a part time basis, contracted to 30 hours per week. As a Retail Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. O

• £40,000 - £60,000 OTE (comprising of salary, bonus, overtime & callout rates), • Uncapped bonus scheme, including Overtime & Call-out rates, • Mobile role – Van, Tools & PPE provided Key duties include: • Fit/repair tyres including car, van, truck, agricultural, industrial and earthmover – roadside & in depot, • Provide an exceptional customer service experience Benefits Include: • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores, • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more, • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme, • Financial planning support via Wagestream - access up to 30% of your salary in advance, • Join the Share save scheme with a 20% discount on shares, • Health Cash Plan – to access wellbeing services and claim back healthcare costs, • REACT Licence to work safely at the roadside, • Possess a full, current driving licence, • RTRT and/or LCTT licences or equivalent, • Minimum 1 year experience as a Commercial Tyre Technician or similar

Doctor’s Chaperone / Front of House (Luxury Aesthetics Clinic) Have you ever wanted to combine luxury service with clinical exposure? Are you looking for a role where you can be the face of an elite aesthetics clinic while working closely with Aesthetic Doctors? Do you thrive on turning enquiries into consultations, managing meaningful patient journeys? If yes — this opportunity could be the one you’ve been waiting for! Why This Role? • Be the Face of Excellence: Patients will remember you as the reason they return., • Work Alongside Leading Doctors: Rare clinical exposure without being clinical staff., • Earn What You Deliver: Competitive basic + monthly bonus + 5% retail commission - OTE £35,000-£40,000+ What You’ll Do • Deliver concierge-level service at the front desk, setting the tone for a 5-star journey., • Manage bookings, payments, and diaries with precision., • Convert warm patient leads into booked consultations and treatments- and earn bonus on this!, • Assist doctors as a professional chaperone in clinic., • Drive product sales with confidence and warmth., • Safeguard compliance and uphold luxury standards. Who We’re Looking For • Previous Front of House experience in an aesthetics clinic (essential)., • Proven background in sales and lead conversion., • Luxury industry experience., • Bubbly, polished, and highly customer-service focused., • Experience as a doctor’s assistant/chaperone (preferred)., • Strong IT literacy, including booking systems and MS Office. The Package • Competitive basic salary in line with skills and experience, • Monthly bonus scheme- up to £350 +, • 5% retail commission., • Full-time: Tuesday–Saturday, • Based in West London.

Maintenance Manager £36,000 per annum + monthly service charge payment Preference will be given to candidates who have worked in a hotel/hospitality environment • 4 weeks holiday rising to 5 weeks with service, • 8 Bank holidays, • Free car parking Discounted hotel accommodation for yourself and your family at all hotels Discounted hair treatments at our two Utopia Spas Discount off all food & beverage at all hotels Discount of individual treatments booked in our two Utopia Spas Discount on retail products in our two Utopia Spas Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday The Place Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private collection of quality hotels of distinction just outside London. 4 Silver Star AA, Award winning Utopia Spa with 19 treatment rooms, 38-bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens. The hotel has two restaurants RG’s Fine Dining Restaurant and Elements Brasserie and Bar for more informal dining. In addition, our luxurious lounges and outside terraces are ideal for traditional afternoon tea. The Role A full-time permanent vacancy is available to head up our in-house maintenance team. You will ensure reactive and planned maintenance is covered over a 7-day period to assist in making sure the Hotel & Utopia Spa is presented appropriately and all facilities are maintained in excellent working order. You are supported by a Grounds Team of 2, and roaming team members from within the Alexander Hotel Group when required. Duties will include; • Scheduling tasks for the day and delegating and supporting the team to meet the maintenance demands of the day., • Completing general maintenance tasks from the daily maintenance list ensuring that priority tasks are completed., • Liaising and controlling external contractors when on site, • Tasks will include boiler room maintenance, plumbing, electrical, carpentry/joinery, painting & decorating. While we are seeking a multi-skilled person, we do not expect you to be able to cover all these trades!, • Ability to work in a fast paced, ever-changing environment covering a wide range of general maintenance tasks in a customer environment., • General maintenance experience ideally within a guest/customer environment, • Priority areas of experience either plumbing or electrical, • Experience of working within a Spa environment including pool plant maintenance would be an advantage for this role., • Some on call for emergencies so you must live within 30 mins radius of the hotel., • Proven record of success in prioritising a range of property maintenance issues #hotelmaintenance #maintenance #maintenancemanager

Pub Overview The Oddfellows is a recently refurbished pub, located right next to Watford Football Stadium in heart of the Watford community. The Oddfellows is available on our Management Agreement, Just Add Talent. It combines our tried-and-tested pub concept with industry-leading training and support for you and your team. Click here for more information on Just Add Talent. This is your opportunity to run a ready-made pub with no utilities, stock, rent or maintenance costs. We also supply ready-to-go till, stock ordering and health & safety systems. You can rest assured knowing that we do the detail, so you can Think Bigger. If you’ve got the talent to manage a team, deliver great service, and know your local community, this is your chance to build a successful pub business. So, what would you do with The Oddfellows to drive forward our pub concept? The area: The Oddfellows is located in Watford, next to Watford Football Stadium, in the heart of the Watford community. The pub benefits from passing trade from the football stadium, making Waford home match days incredibly busy for the Oddfellows! Situated in the heart of the Watford community, the pub is very community focused. Demographics: The pub is one of 10 pubs found in an area of around 8,027 adults. The location of the Oddfellows, being right next to the football stadium, is a real point of difference for the pub. The diverse customer base is made up of a whole host of different ages. The offer: You can drive trade through a great drinks offer, community focused events, full sky sports package, and pub games such as pool and darts, as well as the passing trade from Watford Stadium on home game days. We’re also really interested to hear your ideas on how to drive trade. If you’ve benefited from managing or supervising a pub, we’d love to hear what experience you can bring. The right operator for this pub will have experience in a community led hospitality businesses at management level. They will have high retail standards and can create a memorable experience for the customers. If this sounds like the incredible pub opportunity you’ve been waiting for, apply today and tell us what you can bring to the pubs next chapter... Features • Just Add Talent, • Live Sports, • Outdoor Trade, • Pub Games, • Private Accommodation Trading Area & Facilities Trading areas and facilities: • Main trading area with bar, • Separate pool and games room., • 50 internal covers, • 40 external covers, • HEINEKEN SmartDispense®, • Rear Courtyard Private Accommodation Private accommodation consists of 2 bedrooms, lounge, kitchen, and bathrooms. Pub Financials Pub Financials Icon Estimated On Target Earnings £42,468 Ingoing Costs £4,000 Estimated Annual Turnover £419,963 The above figures are provided as a guide only and will be finalised as part of the commercial agreement. All figures quoted are exclusive of VAT Downloads • Demographics Report Download arrow, • Drinks Menu Download arrow, • Energy Performance Certificate Download arrow

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Assistant General Manager to join our team! Assistant General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will work closely with the General Manager to implement strategies to drive club targets and member experience, alongside ensuring a smooth operation making sure day to day health & safety and compliance regulations are adhered to for everyone in the club. We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential. Some of our perks: • Free Club Membership for you and your family!, • 50% Discount on food and drinks., • Discounts on Swimming, Tennis Lessons, and Personal Training., • Opportunities for Career Advancement through internal training and development., • Wagestream App: Get paid on demand!, • Access to our Benefits Suite. About you : As Assistant General Manager, we are looking for someone who: • Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility)., • Experience leading a variety of functions with variable challenges and goals, or across variable depts., • Experience of financial planning and management., • Passionate about customer service. Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!

We're currently recruiting a driven Barista to help us create beautifully crafted drinks for a major High Street brand on a full time basis, contracted to 40 hours per week. As a Barista, you will use your skills to deliver first-class service and perfectly crafted coffees to our customers. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift patterns will be: Variable shifts Here's what you need to know before applying: Your key responsibilities will include: • Preparing perfectly blended drinks and serving high-quality food that delights our customers, • Keeping the bar area clean, • Receiving and processing payments (cash and credit cards), • Being an enthusiastic team player and excellent communicator, • Maintaining stock of clean mugs and plates, • Learning about brewing methods, beverage blends, food preparation and presentation techniques, • Check if brewing equipment operates properly and report any maintenance needs, • Representing a major High Street brand and maintaining a positive brand image, • Complying with Food Handling & Hygiene standards, • Be a brilliant communicator and easily build relationships, • Have previous experience in customer service, • Strive for excellence in an eager and motivated manner, • Take initiative and make decisions that are right for our customers, • Have Hands-on experience with brewing equipment, • Possess the ability to work under pressure Job Reference: com/2306/42965001/52743353/BU #One Retail Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Are you passionate about customer service? Keen to build a Career with the largest UK Health and Wellness Retailer?. You'll complete our industry-leading retail operational training to become.

My client is looking for a Food Safety Technical Assistant. Skills Required • Extensive experience in the food industry (factories, food service, FMCG, or hospitality retail)., • Strong technical background and attention to detail., • Passion for learning and career development in food retail., • Deep understanding of the food sector, market trends, and customer needs., • Supplier selection and performance monitoring., • Expertise in fresh food and food service products., • Strong customer focus and internal stakeholder engagement., • Knowledge of retail category sourcing and buying., • Degree in Food Science or a related field., • HACCP Level 4 and Food Safety Level 3., • Accredited auditing qualification or equivalent experience. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

We are looking for an experienced, Full-Time Sales Associates with luxury retail experience to join our fabulous Accessories department. You will deliver the most exceptional customer service and maximise sales at every opportunity. The ideal candidate will have a proven track record in achieving sa

In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail

Job Description: * Drive a Class 2 vehicle delivering alcoholic drinks (beer, wine, spirits) to a mix of hospitality and retail clients * Load and unload stock (manual handling required – must be physically fit) * Provide excellent customer service during deliveries * Complete delivery

At the heart of One Retail, our mission is to enhance every customer experience through exceptional service, offers, and partnerships with relevant and leading brands. You’ll take ownership of sales, budgets, and KPIs while driving a positive, motivated culture that lives and breathes the Grind an

Customer Sales Advisor - Remote (UK Mainland Only) Salary: £24,500 + bonus (Average £3,500 annually) Hours: 37.5 hours per week on a rotational shift pattern between 8am - 8pm, Monday to Sunday Start Date: 29th September 2025 Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we're recruiting Inbound Customer Sales Advisors for a role that offers great work life balance, working from home and comprehensive training: (4 weeks, initial 2 weeks Mon-Fri: 9am - 5:30pm). As a Customer Sales Advisor in our busy Inbound team, you'll be the first point of contact for customers who have a wide range of issues such as billing queries, quotes or account changes etc. Day-to-day, you'll build rapport with customers, get to know their individual needs and put their interests first and use your sales and communication skills to upsell products. The experience and skills you need If you have telesales or telemarketing experience and would like to create a long-term career within a call-centre environment, apply today to find out more. 1 years continuous and targeted sales experience within the last 3 years A driven mindset with strong customer service and sales skills with a love for hitting targets Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed How you'll be rewarded 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year Investment in your career - Development through ongoing coaching and clearly defined progression opportunities Health and Wellbeing - Discounted gym membership, help towards dental, optical, and physiotherapy costs Pension scheme - Matched employer contributions up to 5% of basic salary Life assurance - Employer funded cover of 4x basic salary Employee assistance programme - Free support for physical & mental health, financial assistance and more Immediate interviews available. Brook Street NMR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Senior National Account Manager (Grocery) – Established Drinks Brand – National – Up to £70,000 plus package I am very excited to be representing a well known drinks company as they look to expand their commercial team. This brand has a portfolio of products, but mostly covering the wine and ready-to-drink categories. This business has innovative products and a category leading product. They are seeking a Senior National Account Manager to join the team to lead the account management with multiple large scale Grocery accounts and wider regional retailers. The Senior National Account Manager will instrumental in delivering business growth with existing accounts and optimizing on sales strategies. The preferred candidates will come with a background in Wine or RTD brands covering TOP 4 Grocers, Ocado, Waitrose or M&S. Senior National Account Manager Key Responsibilities: Responsible for selling, promoting and delivering the company's product portfolio and delivering its revenue targets across the leading Grocery channels. Develop and implement strategies to deliver on growth of the business through client metric scoring and growth patterns. Building new business along with maintaining current accounts – predominantly across National Food service and wholesale. Maximising sales through relationship building with wholesale partners, along with customer analysis through their partnership programme. Planning, organising and facilitating client meetings The Ideal Senior National Account Manager candidate: Previous experience working with Drinks FMCG across the Grocery sector, along with regional retails. A healthy network of contacts will be required. Proven track record in managing accounts, maximising on sales opportunities and ensuring brand awareness. Be a self-starter who is driven to succeed, target and financially driven A customer-oriented approach to account management which aims to exceed expectations. A strong and assertive style to self-management and motivation. Able to negotiate, delivery training and competently explain soft drink product range. If you are interested in having a chat about this role, please forward updated CV's to Mark at COREcruitment / COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website or call us for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram TPBN1_UKTJ

Gas Engineer Bellrock Property & Facilities Management Ltd provides specialist risk focussed workplace management and property management services to a wide range of complex and sophisticated clients throughout the UK. Operating in the corporate, healthcare, education, retail & leisure and local authority & central government sectors, we create and implement bespoke solutions to improve the performance and value derived from non-core activity. An opportunity has arisen for a Commercial Gas Combustion Engineer to join the team. The main purpose of the role is to deliver property maintenance services in line with all group standards, key performance indicators and targets ensuring high standards are consistently met together with observing all legal, statutory and regulatory requirements. How will you be the change? We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you're in. Because every role plays a part in driving us further. And everyone can be the change. That's how deliver value for our customers, and building systems that lead the way And as a Gas Engineer with Bellrock, you'll do it by... KEY ACCOUNTABILITIES Trade Related Tasks • Undertake planned & reactive trade-related maintenance tasks within own area of expertise and skills set allocated by the Scheduler and/or appropriate manager., • Undertake gas and plumbing refurbishment tasks including testing work on completion., • Undertake testing and PPM work when instructed to do so., • Ordering supplier parts via purchase order line., • Managing van stock as required., • Participate in the out of hours call out rota as designated., • Provide recommendations / solution options to rectify faults/maintenance issues., • Take measurements, estimate labour and identify material requirements for follow-on works via the red reporting system., • Provide timely, accurate paper-based requirements., • Provide timely, accurate electronic worksheets and timesheets., • Provide detailed red reports., • Provide before and after photographic images on work carried out., • Ensure 100 percent adherence to client scanning on/off requirements., • Maintain and exercise divergence with company plant / equipment - promptly highlighting defectives to line managers when necessary., • Maintain and build effective relationships with colleagues, clients, and suppliers., • Maintain the profession image of the company at all times., • Maintain a flow of timely information to Schedulers, Service and Operation Managers., • Help resolve any client-related issues or disputes., • Carry out work in a safe and diligent manner adhering to company policies, procedures, risk & method statements., • Assist in monitoring practices and routines to ensure compliance with relevant SHE legislation and regulations., • Report any H&S issues, concerns, bad practice, or non-conformance to Senior Management., • Fully participate in training activities including e-learning., • Understand & comply with companywide policies and procedures., • Contribute to departmental meetings and toolbox talks., • Carry out other duties consistent with the post-holder's knowledge and skills which are necessary for the satisfactory completion of contracts or business goals. Q ualifications: • Gas Safe registered with valid core commercial gas qualifications: COCN1, TPCP1A, ICPN1, CORT1, CIGA1, CDGA1, CoNGLP1PD, • Good knowledge of gas safety standards and compliance, • IPAF or PASMA preferred, not essential, • Basic electrical fault-finding, • Facilities Management or Building Services experience is an advantage, • OFTEC, LPG or FGAS qualifications desirable, • Confident using CAFM and handheld devices, • Comfortable with email and tablet-based systems, • Full driving licence essential, • Strong understanding of Health, Safety and environmental practices, • Able to work at height, • Clear verbal and written communication, • Available for emergency call outs, including evenings and weekends on a rota, • Reliable, flexible and team focused, • Able to work independently with minimal supervision, • High attention to detail We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work home based, travelling to various sites. Monday to Friday 8:00am to 4:30pm. What can we offer you? Upon joining Bellrock, you can expect a comprehensive benefits package including: • 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us), • Salary exchange pension scheme, • Life cover, • Paid sick leave, • Health Assured employee assistance and wellness program, • Enhanced maternity, paternity and adoption leave, • Salary sacrifice schemes: Cycle to work, • Holiday purchase scheme of additional 5 days per year, • Offers and discount scheme designed to save money on everyday shopping and essentials, • Healthcare Cashplan, • MotorSave Scheme, • Refer a friend, • Liftshare We've always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more. So, if you join us, you'll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life. Ready to start shining? Our people are our passion, so we're all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you're ready to start your career journey with Bellrock, we're ready to welcome you. It's a great place to be - the light, the energy, the solution. You. Apply today. If you would like to discuss the role in more detail, feel free to reach out: - 07816 216124

Previous experience in sales or customer service is not required; however previous retail, call centre, customer service, hospitality or sales experience i. Sales Advisor (No Experience Required) - Immediate Starts Available!. Based in London, our client is currently recruiting Sales Advisors due to

Are you looking for a job that makes a real difference?.If you've worked in retail, hospitality, or customer service and want to use your people skills for something more meaningful, this is your chance.Join the street fundraising team for Concern Worldwide, a leading humanitarian organisation fight

Working as part of the catering team at the site to provide a friendly, efficient and hygienic service to all customers. We're open to people with great customer service skills, ideally from a catering or retail background, but if that's not you, don't let it put you off. Impact Food Group is made u

Are you passionate about customer service? Keen to start your retail leadership career with the largest UK Health and Wellness Retailer?.You'll assist in leading and coaching our Store Colleagues and act as a role model for world class customer service.You will assist in driving financial performanc

You’ll have experience in a retail customer service orientated environment.

General Manager - Premium Lebanese Hospitality Brand | Location: Knightsbridge | Salary: Up to £45,000 + Bonus + Excellent Benefits | Language Requirement: Arabic Speaking Please note that to be considered for this role, you must be fluent in Arabic Zachary Daniels is proud to be partnering with a premium, fast-paced Lebanese brand that is going through an exciting growth period in the heart of Knightsbridge, as they continue their growth across London and beyond. We're looking for an experienced and energetic General Manager who can lead from the front, inspire their team, and deliver exceptional customer experiences every day. With ambitious expansion plans for 2025 and 2026, this is an incredible opportunity to join a business on the rise. If you thrive in high-energy environments and love building great teams, this is the role for you. What You'll Be Doing: * Leading and motivating a passionate team to deliver outstanding service * Driving sales performance and achieving profitability targets * Coaching, developing, and nurturing talent within the store * Ensuring brand standards and operational excellence across all areas * Upholding health & safety and food safety regulations * Analysing trends and keeping ahead of the competition * Acting as the face of the brand on the shop floor What We're Looking For: * Fluent in Arabic speaker (essential) * Proven management experience in a fast-paced hospitality or QSR environment * A true people leader - visible, approachable, and motivational * Operationally strong with excellent planning and organisational skills * Commercially savvy and KPI-driven * Positive, proactive, and hands-on - you won't be hiding in the office! If you're ready to take the next step in your hospitality career and want to be part of a business that truly values its people, apply now with your most up-to-date CV. Zachary Daniels specialises in retail and hospitality recruitment. We are only able to consider candidates with previous management experience in a similar environment. Reference: BBBH34057

Assistant Manager – Luxury Alcohol Store | London Are you a charismatic and experienced retail professional with a passion for premium wines, rare whiskies, and high-end customer experiences? A prestigious luxury alcohol store are on the hunt for a talented Assistant Manager to help lead the team. This is a unique opportunity to be part of a luxury retail brand that blends world-class customer service with a curated portfolio of fine wines, rare spirits, and collectible whiskies. You’ll work side-by-side with an experienced General Manager and be instrumental in building an iconic destination for connoisseurs and collectors alike. Role and responsibilities: • Support the GM in leading, coaching, and growing a high-performance retail team, • Deliver exceptional customer service and product knowledge to a discerning clientele, • Help execute a dynamic marketing calendar, including tastings and exclusive events, • Collaborate on stock management, supplier relationships, and operational excellence, • Drive commercial opportunities and contribute to the store’s ongoing success Experience and expertise: • WSET Level 3 (Wine or Spirits) or equivalent industry qualification (must have), • At least 3 years of experience in premium retail or luxury hospitality (managerial), • A deep passion for fine wines, spirits, and delivering a top-tier guest experience, • Strong leadership, communication, and sales skills, • Previous experience in luxury hotel bars or as a sommelier is highly desirable What’s In It for You? • Competitive salary + bonus (£37-40,000 per annum plus bonus), • Work in one of London’s most exclusive districts, • Grow your career in a luxury-focused, customer-first environment, • Join a brand on an exciting growth journey, • 40 hours per week (availability required for evenings, weekends, and public holidays)

Operations Support Coordinator (APAC) We’re looking for an Operation Support Coordinator to deliver unparalleled operation support to our APAC customers. This is a full-time role based in our head office in King’s Cross, The Coal Office London. Our Story Established in 2002, Tom Dixon is a British design and manufacturing brand with a commitment to innovation. We design, develop and sell extraordinary objects and spaces for everyday use, including lighting, furniture and interiors. The company has a well-established global customer base which has achieved double digit growth over recent years. The company has offices in London, New York, Hong Kong and Shanghai, and launches new collections bi-annually at the Milan furniture fair and Maison in Paris. More information about us can be found at . About the Role As part of our ongoing ambition to deliver world-class customer experience and as a result of our rapidly growing business in APAC, we’re looking for an Operation Support Coordinator to complement our team. You’ll be reporting into our Customer Success Manager, APAC and work closely with our trade partners to ensure accuracy and speed in servicing our clients in APAC. As part of your role you’ll also support the EMEA team as needed, with the focus being on APAC. Key Responsibilities include: • Order Management: You will be processing customer orders daily and coordinating the process from the moment the order is received to the moment it is delivered to your customer, reserving stock against stock available, managing inbound stock allocations against your orders, obtaining export documentation, • Claim processing: Handle quality claims end-to-end by verifying details, coordinating with internal teams, and ensuring timely resolution to maintain customer satisfaction and improve processes, • Customers: You will support customers for your specific geo-regions, maintaining a close relationship with them. You will work closely with your manager to ensure that we deliver the best experience to our customers and going above and beyond to deliver fast and efficient order flow., • Aftersales: You will be responsible for the aftercare aspects of all your orders, product questions, delivery queries, collections, credits and returns., • Communication and Relationships: Managing your orders and responding to customer queries via emails (and occasional calls) within agreed KPI’s, with enthusiasm and a can-do tone. Liaising with our planning, logistics, Product, sale departments About You We are looking for a self-starter with a strong desire to kick-start their career within customer service/operations. Whether you are straight out of university or have already gathered some customer service experience, we are looking for someone who thrives on the prospect of delivering exceptional customer experience and business growth for an iconic brand. You will have an academic background in a related subject, whilst some work experience for companies operating predominantly in the wholesale or retail space will be advantageous for this role, such would be some prior sales experience. You will have a mix of these experiences, skills, and qualities: • Strong priority management and Organisational skills – you take pride in being organised and methodical with a keen eye for detail., • Strong communication skills – You have an exceptional communication style. You have a perfect command of written and spoken English. Speaking Mandarin would be a plus. Your attention to detail in all your communications is second to none with foresight, accuracy, and due diligence in your communication., • A resilient and proactive mindset - You thrive on autonomy and ambiguity, and love to proactively create plans and structure your work. You have an exceptional work ethic and remain unfazed by customer demands and our rapid pace of work., • Proactive from end to end – having the ability to follow up and follow through with high attention to detail, from the moment an order is placed until it is delivered to customers and ensuring the customer is always updated., • A positive attitude - you care about our customers and naturally put yourself in their shoes. You take pride in delivering an exceptional service, spotting what needs to get done and go the extra mile for our customers. This, combined with your charming disposition, enables you to foster authentic connections and relationships that sustain and deliver., • Competent IT skills - you are familiar with all Microsoft Office products and prior experience using Navision would be advantageous. For the right candidate, we will offer a competitive remuneration package alongside the opportunity to build an extraordinary career within one of the world’s leading design agencies and lifestyle brands. We embrace diversity in all applicant’s backgrounds. The successful applicant must have eligibility to work in the UK.

About Us We’re reimagining grocery for the modern urban consumer—building a premium, tech-enabled convenience store chain that blends hot food, curated grocery, and digital-first experiences. With bold ambitions, we’re gearing up to launch our first stores by the end of the year—and we need the right foundations to make it happen. About the Role: Supply Chain Manager We’re looking for a Supply Chain Manager to build and lead a world-class grocery supply chain across fresh, ambient, frozen, and impulse categories. You’ll be responsible for designing the systems and operations that ensure our stores are always stocked, our products are always fresh, and our customers are always delighted. This is a hands-on, high-impact role ideal for someone who thrives in fast-paced environments and understands the operational realities of bricks-and-mortar retail. You’ll work cross-functionally to ensure our supply chain is agile, cost-effective, and scalable as we grow from pilot stores to national rollout. Key Responsibilities • Design and implement end-to-end supply chain processes for all grocery categories—fresh, frozen, and ambient, • Own demand forecasting, replenishment, and inventory planning across a growing network of physical stores, • Manage supplier logistics and last-mile delivery, with a focus on availability, freshness, and efficiency, • Oversee stock flow, shelf life, and shrinkage, using smart systems and AI to minimise waste and drive operational control, • Set and monitor quality control standards—ensuring all products meet our expectations before reaching the shelf, • Work closely with Buyers, Store Operations, and Tech to align supply with promotions, new range launches, and seasonal peaks, • Leverage data and AI tools to improve decision-making, reduce cost, and increase responsiveness, • Build strong relationships with suppliers, distributors, and logistics partners, ensuring service levels are consistently met, • Ensure compliance with food safety, handling, and storage regulations, • Develop contingency plans for supply disruptions, logistics challenges, and operational risks Ideal Candidate • 5+ years’ experience in retail supply chain management, ideally in grocery or FMCG, • Experience supporting bricks-and-mortar store operations—with a strong grasp of real-world in-store execution and constraints, • Confident working across multiple product types (fresh, frozen, chilled, and ambient), • Skilled in inventory management, forecasting, and supplier performance tracking, • Familiar with ERP and supply chain platforms; strong analytical and Excel skills, • A builder and problem-solver—able to operate in ambiguity and scale operations from scratch, • Entrepreneurial and detail-oriented, with a deep interest in reshaping food and convenience retail Why Join Us • Be part of a category-defining retail concept from day zero, • Build the supply chain that powers a bold new convenience brand with ambitious national growth plans, • Work with a visionary, execution-driven founding team, backed by top-tier investors, • Help redefine how grocery is experienced in the UK—fresh, fast, and customer-first Excited to bring your bricks-and-mortar experience to a modern retail model? Apply now and help us build the future of grocery

Overview of the Company dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience. What the role is: You will be responsible for liaising directly with airside flight coordinators to capture and communicate key information relating to meal figures and aircraft stand number changes. You will be required to check, file and accurately input information onto our in-house database, circulating any changes or increases to the relevant internal department in a timely manner. What you’ll be doing will include: • Retrieve all meal figures received via telex and customer specific systems for distribution to the relevant internal departments., • Creating of pick daily pick list, • Ensuring all HMRC processes are adhered to, • Updating and ensuring the maintaining of meal figures into the system, • Printing of labels for all airlines, • Accurately completing relevant documentation for example Compliance, HACCP, etc., • Reporting any accidents or incidents and ensure any corrective actions are undertaken, • Contributing to generating new ideas and actively implementing and promoting change What you’ll have will include: • Excellent customer service skills, • Excellent communication and influencing skills with both internal and external stakeholders, • Strong IT skills; Microsoft Excel and Word, • Highly organised and motivated with the ability to solve problems and work within strict deadlines, • Ability to deliver and improve upon set targets, • To be self-disciplined, reliable and accurate with a keen eye for detail, • Strong team player with a pro-active nature and self-motivated with the ability to work both as a team member and on own initiative, • Experience working within airline catering industry Please note the address for our Heston unit is: 1-3 The Encompass Centre, International Avenue, Heston, Middlesex, TW5 9NJ

This is a 8 month maternity cover with the possibility to extend to 12 months. About Us: Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this. We are looking for a dedicated and versatile individual to join our team as Head of Digital and Ticketing. Purpose of the Role: • Define and execute a digital and ticketing strategy for c2c that harnesses modern technology to achieve significant growth in use of digital and smart ticketing, and improve customer experience, • Accountable for the delivery and maintenance of a stable and robust and functioning retail system to ensure the system is fit-for-purpose and meets the expectations of the industry, c2c staff and customers, • Drive a digital culture at c2c, advocating digital transformation and user-centric approach to deliver, • Be accountable for the ongoing health, service and prioritisation of the entire retail system, leading the digital team in delivering change, improvements and incident management – and drive continuous improvements to retail operations, • Deliver targeted KPI growth across the key metrics of traffic volume, transactions, conversion (all site & check-out) and average value, along with other primary measures including customer satisfaction, • Utilise data/analytics and insight, to drive product decision-making, influencing the business to ‘buy in’ to the roadmap. Use data to identify key trends in varying customer segments, and adapt the online offering to respond to these trends., • Evolve and further embed a digital scorecard based approach, working in conjunction with the internal functional teams of Customer Experience, Commercial & Delivery, amongst others, to create a truly joined-up, optimised, digital space. Experience, Knowledge and Qualifications Required: • Experienced and capable of developing online strategic plans, rooted in the analysis of customer persona segments, platform/device performance, and consideration of the wider competitive landscape. Ability to demonstrate influence and delivery of previous plans., • Experienced in direct management of all e-commerce disciplines (e-marketing, web development and website management, UX), including full accountability for budget management, • Detailed understanding and capability for using web analytics (e.g. Google Analytics, Omniture, Site Catalyst, Discover), • Practical understanding of web development processes and technologies, • Successful hands-on operational experience as well as strategic vision, with the ability to demonstrate delivering and influencing product roadmaps, • Strong leader, with technical understanding and commercial acumen, • Strong negotiator and influencer with internal and external suppliers, • Results focused, applying commercially underpinned logical decision making to all tasks, • Ability to work across organisational boundaries, • Capable and experienced at dealing with Senior/Exec level individuals, • Degree educated

Our client, a leading strategy consultancy, is seeking exceptional candidates to interview for a client-facing senior manager / associate director role within their Transformation and Strategy team, focusing on either retail and consumer banking or insurance clients. Experience of leading on customer transformation programmes is a must! This role is focused on building and driving teams to win and deliver customer centric transformation, focussing on the front office, and integrating sales, service and marketing capabilities to deliver seamless customer experiences. The successful candidate will need to work with capabilities and solutions drawn from across the firm. The successful candidate draws on their skills to understand their client’s business problems and knowledge of the industry to design, implement and scale relevant solutions for their clients. Responsibilities: • Build strong, trusted advisor relationships with client counterparts. Establish role as day to day / key client contact on engagements., • Take day-to-day responsibility for large projects and engagements., • Own the development of their go-to-market capabilities and alliance relationships., • Manage and develop people effectively within our practice and business., • Project work will involve working with the client to undertake a range of activities ranging from: proposition and product exploration; channel strategy and front-office operating model redesign; AI servicing transformation design, MVP and execution; customer treatment design and execution; front office and customer data migration (post integration); customer transformation roadmap development; customer innovation centre of excellence standup., • Help clients focus on generating value through their customer initiatives, with a clear performance focus, and make sure initiatives are designed to drive real value rapidly., • Co-ordinate the preparation of deliverables that span multiple workstreams., • Contribute to thought leadership and knowledge management activities., • Ensure that customer strategy and transformation projects or their work-streams within a large wider engagement are effectively scoped, managed and delivered on time, to budget and within agreed risk frameworks., • Designing future front-office operating models., • Play a key role in bidding, winning and delivering of customer transformation engagements of significant size and scope., • Support the Customer Leadership together with Consulting Industry Leaders (or their delegates) to build and action Go-To-Market plans within their industry, focussed on target clients., • Provide timely feedback and coaching to other team members. Your experience: Essential • Significant experience within consulting, transformation or product management background with proven track record in delivering multi-phased large scale client engagements, contributing to business development, developing new propositions and managing teams., • Have experience of a variety customer centric Transformation or Strategic propositions. You will have been responsible for leading an end-to-end project and delivery team., • Demonstrates effectiveness in tackling complex assignments, balancing competing priorities and managing multiple stakeholders., • Applied understanding of customer strategy and transformation in one or multiple segments across: retail and commercial banking, health insurance, general insurance, and life insurance. Desirable • Have a demonstrable knowledge of innovation methodologies including the use of design methods, including human centred design, and using modern design applications., • Expertise in proposition design, customer or channel strategy development and delivery – from concept to launch., • Has experience of weaving a solution based on AI and emerging technologies from ideation to delivery. Expertise/Technical role requirements (one or multiple) • Experience in digital transformation., • Technical experience in customer experience and customer treatment design and delivery., • Strong understanding of CRM and AI technologies and driving business change and adoption in the use of these in the front office., • Strong understanding of the application of agile methodology in both product development and organisational structure redesign., • Experience of leading and delivering ‘connected consulting’ programmes – overseeing teams outside of Customer and Digital to deliver a wider transformation programme. Successful applicants will be contacted within 24-48 hours. Cambridge Credentials: adding people....adding value

ABOUT THE ROLE At Drake’s, we have always taken the scenic route - crafting garments with character, quality, and soul. Our online journey started organically, but now it’s time to raise the bar. We are looking for a Head of E-Commerce Growth to lead our digital charge across the globe. This is a unique opportunity that offers individuals a chance to be part of a brand that is influential across generations and demographics This isn’t just another “e-comm role”, you will own the end-to-end experience on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define and lead our global e-commerce strategy - from vision to execution. · Champion the digital roadmap across the business, bringing creativity, rigour, and ambition. · Balance tradition and innovation: honour the Drake’s brand and heritage while building a digitally forward, high-growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests, UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer Experience & Operations · Own the full post-purchase experience: customer service, fulfilment, returns, and retention flows. · Work closely with ops to deliver a seamless experience from checkout to doorstep. · Support our retail and studio teams to enhance the omnichannel journey and visual storytelling. WHO YOU ARE · A digital native with 5+ years leading DTC fashion e-commerce teams, preferably on Shopify Plus. · Experienced across site merchandising, UX, performance marketing, and international expansion. · Analytical and creative in equal measure - you know your numbers, but you also know great storytelling. · A hands-on leader who can zoom out to see the big picture, then roll up your sleeves to make things happen. · An effective collaborator who thrives in cross-functional teams and brings out the best in others. Your Toolkit · Proven track record scaling premium/luxury digital retail operations. · Strong grasp of performance marketing (Google Ads, Meta, Pinterest) and SEO best practices. · Experience managing organic social, content planning, and digital brand storytelling. · Confident with GA4, Shopify Analytics, heatmapping tools, and CRM/data platforms. · Knowledge of internationalisation, localisation, and global fulfilment strategies. Your Success Will Be Measured By · Revenue growth and profitability (CM3) of e-commerce. · Customer acquisition and lifetime value. · Growth of organic reach - SEO, social, and database expansion. · Improvement of key UX and retention metrics. WHY DRAKE’S? Drake’s is a brand that celebrates craft, character, and considered style. Joining our team offers individuals a unique opportunity to be part of a company that masterfully blends traditional British tailoring with a relaxed, modern aesthetic. We believe digital can be as charming as bricks-and-mortar. Our global presence, coupled with our continuous expansion would prove this to be an exciting opportunity. If you want to build something meaningful, love great clothes, and thrive on making digital experiences memorable, we would love to meet you.

Summary At M&S, we’re committed to creating a workplace where our colleagues feel valued, supported, and rewarded. We’re looking for a Pension & Benefits Manager to join our Reward team and help shape the future of our total reward offering. As the Pension & Benefits Lead, you’ll play a pivotal role in developing and delivering our reward strategy. You’ll work closely with the Head of Reward, People Partners, and third-party providers to ensure our offering is competitive, compliant, and colleague-focused. To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special… • After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household., • Competitive holiday entitlement with the potential to buy extra holiday days!, • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business., • A generous Defined Contribution Pension Scheme and Life Assurance., • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills., • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing., • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family., • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family., • A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you’ll do Your key accountabilities will include: • Support the Head of Reward in designing and embedding the pensions and benefits strategy. Own and manage policies, ensuring effective delivery through internal teams and external suppliers. Lead the recognition and long service strategy across M&S., • Lead on pension and benefit projects, including annual reviews and renewals. Drive colleague engagement through campaigns, events, and clear communications., • Collaborate with the Pension Trustee team and support governance activities, including presenting to committees., • Provide expert guidance across the People function and identify opportunities for improvement. Ensuring compliance with all relevant legislation and maintaining up-to-date market insight., • Coach and develop a Benefits Consultant to support their growth and performance. Who you are Your skills and experience will include: • Proven experience in DC pensions and benefits within a complex organisation., • Strong stakeholder management and influencing skills., • Experience in policy ownership and third-party management., • DB pension and recognition programme experience., • Familiarity with HRIS systems (e.g., Oracle). Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

The Company This ambitious business take pride in their delicious range of chilled and frozen products, supplying retail and food service customers across the UK, Europe and globally. Growing fast they are looking to add to their talented NPD team with a Senior Product Developer. The Role Reporting to the General Manager, you’ll be joining a small NPD team and will be responsible for the end-to-end development of exciting new food products - ensuring each concept is not only innovative but commercially in line with product briefs and market insights. This is a broad role where you’ll be working with the overseas R&D team to transform customer briefs into viable production possible products. You’ll take ownership of all stages in the product lifecycle, manage project critical paths and collaborate with technical, ops and procurement teams to ensure quality, innovation and compliance are achieved on the exceptional new products that will adorn the retailer shelves. You’ll also be involved in packaging improvement, artwork sign off and post-launch reviews. A key part of your role will be forging lasting customer relationships to understand project aspirations and transform these briefs into on-trend and on-time concepts. The Candidate We are seeking an ambitious, creative and capable Product Developer looking to step up into broad role within a growing business. You’ll have experience ideally within chilled or frozen categories for branded or retail own-brand products. You’ll relish the chance to be involved in every facet of NPD and EPD. Ideally you will have a food degree too. We’re also looking for exceptional communication skills, as you’ll be retailer facing, and managing projects with internal internation teams to launch products quickly and successfully. You must have excellent communication and organisation skills coupled with the ability and enthusiasm to learn quickly and get started on new projects. You will have an amazing understanding of food trends, ingredients, and seasonality which you can use to revamp recipes as well as conjure up new delights. This is an exciting role where frequent travel will be involved across the UK, EU and to SE Asia. So, if you’re currently a Product Developer looking to grow and thrive in a pacey new environment with lots of customer contact, then this could be the role for you! Apply now or call 0345 2600 737 / 07700 137 110 for a confidential chat. Ref: L6897 Due to the large number of applications our opportunities attract, it sometimes takes us time to thoroughly review and consider them all. We endeavour to respond to every application within 5 working days, however if you have not heard from us within this timeframe, we are sorry to say your application for the role has not been successful. To support you in showcasing your best self, we make sure that any necessary accommodations, whether physical or non-physical, are provided to assist you throughout the job application and interview process. Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas

Job Purpose The Senior Business Analyst will take functional design accountability for a suite of applications. Working with business stakeholders to understand their short, medium term and longer term business plans the Senior Business Analyst will work with technical specialists to design and scope projects that will meet the short-, mid- and long-term needs of the business. The Senior Business Analyst will collaborate with the delivery managers to ensure that work is planned and delivered as expected. The SBA will manage a small number of BAs within the team coaching and guiding the team in BA best practices. Key Responsibilities: • Build strong relationships with key business stakeholders and help translate business need statements into business requirements., • Taking functional accountability over a business area and providing end-to-end design principles when landing transformation projects, • Manage the demand and new requests/ requirements into the team to complete high level assessments and work with the business to ensure that backlogs are refined and re-prioritised as needed, • Work with delivery teams to ensure that delivery teams understand the requirements and priorities accordingly., • Help with roadmap planning for your relevant application area, • Responsible to drive best practice business analysis, learning from projects and driving continuous improvement with delivery, technical and test teams, • Line management of internal IT business analysts including responsibility for setting realistic performance targets and providing informal and formal feedback, • Manage the capacity and priorities of BA work across the team to ensure timely completion of impact assessments and BA deliverables for projects, • Perform the BA activities on critical transformation projects, elicitation, refinement of requirements (functional and non-functional), process redesign, functional design, documentation and supporting in defect analysis/ management, • Ensure traceability from requirements through to test cases/ results, • Understand and articulate the commercial value / cost of change relationship to support recommendations and priority decisions, • Facilitate business alignment where required on cross functional projects, • Assist the business stakeholders in the definition of roll out plans, communication and training and user support plans to effectively land any IT change into the business, • Create and/or review user manuals, procedures, and any related user documentation, • Support any third-party selection process by providing input regarding the business requirements, • Support the review of any third-party contracts ensuring that the needs of the business are met, • Contribute to post-implementation reviews to incorporate learning into future projects, • Occasionally undertake project management activities on small, discreet pieces of IT change work Key Stakeholders • Internal, • Heads of business team, • IT Senior Leadership Team, • Store Systems Team, • E-Commerce and corporate systems teams, • Retail Operations, • CRM team, • Group IT & eLab Tech, • Group Security, • Service and Infrastructure team Key Health and Safety Responsibilities Your duties as an employee are to: • take reasonable care of the health and safety of yourself and of others who may be affected by what you do or do not do at work., • cooperate with the employer on health and safety matters., • not misuse any equipment that is provided for safety purposes (e.g. fire extinguishers or safety goggles);, • follow instructions from the employer on health and safety matters and attend relevant health and safety training., • report hazards and defects observed in the workplace; and, • report any accident, injury or near miss in the workplace. Person Specification • 3+ years of experience in a business analysis role with full end to end experience of the development lifecycle., • Experience within retail – either in a technology or a business role, • Tech-savvy, understanding of data structures such as JSON, XML, • Experience in working within the retail environment., • Ability to work on their own initiative., • Ability to be adaptable and flexible while responding to deadlines and workflow fluctuations., • Strong attention to detail; you will be hard working and have the confidence to play a major role within a fast-growing business., • You will be well organised and able to prioritise work effectively., • Customer Focused, consistent “can do” attitude towards the Customer., • Good communication skills - written and verbal, including presentations

We are looking for an experienced receptionist to join our Client’s wonderful team in their flagship store located in the heart of Piccadilly. Renowned for their timeless tailoring and impeccable craftsmanship, this role will play a vital part in delivering a seamless and memorable experience for every visitor. Ensuring a warm welcome at all times, provide day-to-day administrative support, and work closely with the retail team to assist with customer needs, repairs, and sales support when required. The Role: • Greeting and welcoming all visitors and clients with warmth and professionalism, • Answering and directing all incoming calls and emails in a courteous and efficient manner, • Providing basic product or store information and assist with general customer enquiries, • Supporting the sales team during busy periods, including assisting with fitting room coordination, customer service, or packaging, • Managing and tracking all customer repairs and alterations, liaising with tailors and keeping clients updated on timelines, • Coordinating appointments and meetings for staff or clients as needed, • Maintaining the front-of-house area to reflect the high standards of the brand, • Handling incoming and outgoing mail and deliveries, • Providing general administrative assistance to the store management team, • Ensuring excellent personal presentation in line with brand standards About You: • An exceptionally well-presented with a polished, professional manner, • A warm, approachable and confident communicator, • Previous experience in a customer-facing or receptionist role, ideally in luxury or heritage retail, • Organised and detail-oriented, with the ability to multitask and prioritise, • Comfortable assisting with sales or customer service when needed, • Experience managing customer repairs or alterations is a plus, • Proficient in Microsoft Office The Package: • £28k - £30k basic per annum, • Commission, • Staff Uniform, • Interest Free Travel Loan, • A collaborative and passionate team environment, • Opportunities for training and development within the business

As the support partner to the Management team, you will play a key role in maximising sales and driving store profitability while ensuring full compliance with operational standards, policies, and procedures. You will champion exceptional customer experiences, consistently exceeding expectations through outstanding service. In this role, you will support all aspects of the stores operations and take full ownership of delivering results with precision, attention to detail, and a focus on excellence Your primary focuses will be to: Lead and guide the team to ensure customer service remains the top priority, setting benchmark standards for the luxury retail sector. Anticipate and respond to client needs, consistently exceeding expectations. Deliver engaging and confident brand storytelling to enhance client connection. Leverage support materials and identify commercial opportunities through marketing and promotions. Maintain expert, up-to-date knowledge of the full product range to provide informed and personalised service. Inspire and lead the sales team to exceed targets through coaching, performance management, and a positive, results-driven culture. Drive clienteling strategies to attract high-value clients, retain loyal customers, and maximise lifetime value through personalised service and relationship building. Oversee daily store operations with full key holder responsibilities, ensuring smooth workflows, compliance, and high operational standards in the absence of management. Optimise business performance by analysing sales trends, identifying growth opportunities, and implementing strategies to increase revenue and profitability. Maintain brand excellence through consistent visual merchandising, stock management, and exceptional service standards. Foster cross-functional collaboration with other locations and support teams to align on business goals and operational improvements. Ensure compliance with all health, safety, and security procedures while promoting a safe and professional workplace. Contribute to special projects and business initiatives to support long-term strategic objectives.

Quality & Compliance Manager - Abbott Lyon Rewarding salary + 10% bonus + benefits Hybrid – 3 days per week at the London Product Studio We've partnered with the exciting brand Abbott Lyon as we search for a Quality & Compliance Manager to join their team! Company Overview Abbott Lyon is all about creating affordable luxury, designer-inspired, trend-led jewellery and accessories with a personal touch. Founded in 2015 by Jezz Skelton & Asha Jones it has become a big hit globally, achieving eight-figure revenue direct to consumers via its website, and is the fastest-growing jewellery brand in the UK, and recently ranked in the Sunday Times 100. Abbott Lyon’s focus is on creating high quality, stylish and meaningful jewellery designs with thoughtful and personal touches. Check out their website here: About the role Your role will be to take lead accountability for developing the Quality and Compliance strategy across the business and ensuring its successful implementation. As a company that ships millions of beautifully designed and crafted products each year, this is an exciting, high impact role with a direct impact on Abbott Lyon’s overall Customer Experience and Brand sentiment. Reporting into the Product Director, you will be the subject expert in the business for all things Quality and Compliance, ensuring our end to end processes (from product development through to post purchase support) are designed to minimise issues across the Supply Chain. You will partner with teams across Product Management, Finance, Operations, and Customer Service (to name a few), in addition to our external vendors, to ensure Quality data and regulatory compliance are embedded into our decision-making processes, resulting in a reduction in the overall financial exposure relating to quality and further reaffirming our brand credibility. This role is perfectly suited to somebody who is data driven, collaborative and “never done” when it comes to improving processes and ways of working. What you’ll be doing: Quality Assurance (Proactive): • Develop and maintain the company’s Quality Management Programme to support consistent, proactive product quality across the design and production lifecycle., • Lead supplier audits and onboarding processes to ensure compliance with quality, ethical, and sustainability standards., • Implement continuous improvement initiatives in collaboration with design, production, and supply chain teams to pre-empt quality issues., • Embed quality planning at the Design/NPD stage to mitigate potential non-conformance Quality Control (Reactive): • Lead root cause analysis and corrective/preventive actions in response to customer complaints, feedback and returns, • Maintain detailed records of product non-conformance and track quality KPIs for regular reporting to supply base and internal leadership, • Collaborate with Customer Service teams to support timely, satisfactory resolution of quality-related issues., • Create monthly insight dashboard to show product quality trends and the commercial and customer experience impact of improvements/initiatives already live Data analysis and insight: • In partnership with Operations/Customer Experience Leadership, analyse replacement and refund data to identify the rate of issues on a product and category level (the “fault rate”) and whether there are new products/trends requiring attention, • Analyse the financial impact of replacements and refunds relating to product quality, identifying drivers of this cost (e.g. product mix, AOV, process non-compliance) and associated improvement opportunities Lead Quality & Compliance strategy: • Develop the overarching strategy, covering everything from website and post-purchase comms through to warranty details and manufacturing enhancements, • Lead the project management of Quality improvement across the business, ensuring there is ongoing focus on the top opportunity areas (e.g. plating, product design improvements) and that agreed actions are executed Regulatory Compliance & Testing • Ensure compliance with all relevant UK, EU, and international regulations governing jewellery, including REACH, Nickel Directive and other applicable standards., • Develop and implement a robust product testing and certification programme, • Act as the main point of contact with external testing laboratories and regulatory bodies., • Keep up to date with legislative changes and emerging standard, advising senior management on implications Corporate Social Responsibility: • Champion ethical sourcing, sustainability, and responsible business practices throughout the supply chain., • Monitor and enforce compliance with the company’s ethical trading policies, including supplier audits, social compliance checks, and materials management., • Drive sustainability initiatives aligned with industry best practices and consumer expectations. We are excited about you because: • You have proven experience in quality management, compliance, and supplier management in a high-volume manufacturing or retail environment, and are able to “jump in” on building our strategic roadmap, • You have strong knowledge of UK, US and EU regulatory frameworks for jewellery and consumer products, combined with familiarity with product testing protocols and external testing bodies., • You are comfortable with the Technical components of Product Quality (e.g. manufacturing processes and product design), • You demonstrate a passion for sustainability and ethical business practices., • You are both strategic and analytical, with an ability to break down problems and drive solutions; proven track-record translating data into actionable insights and strategic recommendations, • You have a proven track-record of cross functional collaboration and influencing business partners, • You are an exceptional communicator with strong written, verbal and presentation skills, and the ability to convey effectively complex data to diverse audiences, • You have strong interpersonal skills, with a hunger for learning and development; a team player with a positive attitude, • You have a strong ability to prioritise and manage resources to maximise results, • You thrive in a dynamic, fast-paced work environment with other colleagues who are also motivated and collaborative Benefits • Rewarding base salary + 10% bonus package, • Flexible, hybrid working arrangements, there’s a minimum requirement of three days a week in office in the London Studio, • Lots of potential for career development and training, • Private Health Insurance, • Fun and friendly team with regular socials, • Opportunity to be a part of the fastest growing jewellery brand in the UK! If you’re looking to join an innovative, fast-growing brand, apply now or email Sam at to learn more! Abbott Lyon is committed to building and supporting a brilliant, diverse, and inclusive team as an equal opportunities employer. We encourage applicants from all backgrounds to apply. If you require any adjustments during the recruitment process, please let us know how we can support you.

We are partnering with a luxury Ready-to-Wear brand that is generating real excitement in the fast-growing affordable athleisure and activewear luxury market. Known for its elevated aesthetic, quality craftsmanship, and accessible positioning, the brand is gaining strong traction across the UK and Europe. We are looking for a strategic and commercially driven Commercial Manager to lead our client’s UK and European wholesale business—someone who can shape and execute the commercial strategy, manage key retail partnerships, and drive profitable growth across multiple markets.. The ideal candidate will have a strong background in commercial strategy, account management, and team leadership. This role requires deep commercial insight, cross-functional coordination, and ownership of both revenue and margin delivery across multiple European markets. You will be expected to build and execute the commercial plan, manage retail partnerships, and work closely with internal teams to align product, pricing, planning, and forecasting. Key Responsibilities: Commercial Strategy & Revenue Ownership • Build and execute the commercial plan for the UK and European wholesale markets to achieve revenue and margin targets., • Pull together all components of the plan—sales, pricing, costing, margin, forecasting—and ensure end-to-end delivery., • Take full ownership of financial outcomes, with a detailed understanding of all cost factors, including landed costs, royalties, and supplier terms., • Collaborate with the product team to validate costs, determine pricing, and work out average selling prices by quarter., • Coordinate closely with sales, product, planning, finance, ecommerce, and regional teams to align execution with business goals., • Prepare seasonal budgets by market and account, based on historical data, growth targets, and commercial strategy., • Forecast sales and margin performance across regions and product categories., • Manage and align the regional sales team to deliver against revenue and margin objectives., • Guide sales planning and execution across UK and European markets., • Ensure strong coordination across teams and markets—sales, product, planning, and customer service., • Allocate budgets across categories (e.g., apparel, footwear, accessories), gender, and seasonal collections., • Monitor sales and margin performance on a rolling basis by account and market., • Analyse variances and provide data-driven insights to support better planning and execution., • Develop and manage promotional and markdown plans that support sell-through without compromising margin targets., • Lead or support negotiations with suppliers to secure optimal pricing, terms, and cost structures., • Maintain full visibility of all cost components, including royalties, duties, logistics, and rebates. Skills & Experience Required • Proven experience in commercial management, wholesale strategy, or sales leadership across UK and European markets., • Background in fashion, apparel, or consumer goods, ideally with multi-market exposure., • Strong knowledge of cost structures, pricing, and margin management., • Analytical mindset with the ability to build and manage integrated commercial plans., • Experience working cross-functionally across product, finance, planning, and ecommerce., • Track record of managing retail and distribution partners across Europe., • Leadership skills with experience managing commercial or sales teams., • Strategic, detail-oriented, and results-driven. What do you get: • Excellent salary, • Annual bonus and/ or Annual salary review, • Stable company , stable job, • Career progression, • Annual leave 25 days + bank holidays .

This just in - an incredibly exciting opportunity to be part of the Lisa Eldridge team in Selfridges! Join a fast paced, and fast-growing, founder-led beauty brand which places value in stellar customer service, high product performance and integrity, artistic pleasure and of course, Lisa's un-dupable colours. Lisa has a sincere and deep interest in her customer’s desires and needs. Our philosophy is centred around providing the tools and education to help our community feel their ultimate best in every moment and during every occasion of life. If you aspire to be part of this and are passionate about our values of elevating everyday artistry, we are waiting to welcome you! If you are ambitious and have a passion for make-up, looking for a progressive career within the retail beauty industry, then this is the perfect role for you. This is a part-time role. Key Requirements and Responsibilities: • Deliver amazing customer service; understand customer needs and ensure a high level of satisfaction., • Deliver thoughtful and bespoke artistry services to our customers., • Attend all brand product and artistry training., • Drive and deliver on sales targets., • Act as an outstanding brand ambassador., • Ensure all customers leave knowing about the Lisa Eldridge story, values and products., • Follow the brand’s grooming standards., • Ensure you are a supportive team player. You will thrive in this role if you are: • Warm, professional, and approachable with a can-do attitude., • Motivated, have high energy and are passionate about colour and product artistry., • You are committed to creating a haven for anyone with a desire to experiment with beauty in an approachable and inclusive space., • A responsible, passionate brand ambassador., • Excited to work in a fast paced, fast-growing brand with a close-knit team., • Confident in speaking to customers and understanding their needs., • A lover of all things beauty! Skills required for this role: • Previous retail experience, • Makeup artistry qualification is a bonus, • Proof of right to live and work in the UK, • Flexible with your working hours and days per week Benefits: • Commission scheme, • Exclusive staff discounts and gratis products, • Training & development About Lisa… Lisa Eldridge is one of the world’s most celebrated make-up artists. Equally invested in creating educational tutorials for her loyal community as she is orchestrating her signature red-carpet look for celebrity friends or conceiving avant-garde concepts for catwalk and editorial, Lisa has established herself as the most recognised and trusted voice in beauty. An early mover in the digital world, best-selling author and driving force behind the creative direction of several luxury brands, Lisa is the beauty authority both novices and professionals turn to for guidance. In 2019, decades of expertise and knowledge culminated in the launch of her eponymous brand. Representing Lisa’s impressive dexterity for colour alchemy both industry insiders and her loyal community describe her lip colours as ‘un-dupable’, while fashion bible, VOGUE describes the Seamless Skin Foundation: ’As close to a perfect foundation as you’re ever going to get’. A trusted disruptor at her core, Lisa continues to push the boundaries on colour, ingredients and techniques, guiding and inspiring her loyal community to experiment creatively and enhance their natural, unique beauty.

We are working with a leading international hotel group to help them find a Senior HR Manager to join their London-based corporate team. This is a fantastic opportunity for an experienced HR professional to influence people strategies across a prestigious portfolio of luxury properties throughout Europe and beyond. The Role • Lead and deliver cross-regional HR initiatives and global projects, • Partner closely with hotel HR teams and senior stakeholders to drive engagement, performance, and development, • Oversee compliance with employment legislation and internal HR standards across multiple markets, • Implement people programs that reinforce a high-performance, service-led culture across the organisation, • You'll act as a strategic HR business partner, helping shape the employee experience while supporting leadership teams in upholding the brand’s reputation for excellence. What We're Looking For • Proven HR management experience, ideally within a multinational or hospitality-related organisation, • Strong working knowledge of UK employment law, with an understanding of HR frameworks across Europe, • A collaborative and proactive approach, comfortable working across diverse cultures and regions, • Experience managing the full employee lifecycle and delivering HR projects at a senior level, • Passionate about people and building high-performing teams, • Background in hospitality, luxury retail, or customer service-led sectors, • CIPD Level 5 or equivalent professional qualification Benefits include: • Private medical insurance, • Daily meal allowance, • Enhanced family leave policies, • Life assurance, • Staff discounts across a portfolio of five-star properties, • Food & beverage and spa discounts, • Continuous learning and development opportunities If you're an experienced HR professional ready to make a global impact in the luxury hospitality space, we’d love to hear from you.

🚀 Join the Food Alert Academy 2025 – Now in London & Manchester! • Are you a hospitality expert looking for your next challenge?, • Ready to kickstart your career in Food Safety?, • Want to work with one of the most renowned names in the industry? This is your chance. Who are we? Based in Central London and Wellingborough – and working with clients right across the UK – Food Alert is one of the country’s leading food safety and health & safety consultancies. Our expertise spans retail, leisure, and education, but hospitality is where our passion truly shines. From Brewdog and The Ivy Collection to Dishoom, Citizen M, and Harbour Hotels, we partner with some of the most exciting and innovative brands in the industry. We’re also proud to be part of The Citation Group, supporting over 100,000 clients across our family of businesses. With ambitious growth plans and a commitment to staying ahead of the curve, this is the perfect place to be if you want to join a business that’s always moving forward. What’s new for 2025? For the first time ever, our Academy is open to applicants in Manchester – not just London. Please note: We’re especially keen to hear from people who already live in these locations, as being local means, you’ll spend far less time travelling between clients and far more time doing what you do best – building relationships and making an impact on site. Face to face final interview dates: 📍 London – 10th September 2025 📍 Manchester/surrounds – 16th September 2025 Who we’re looking for: We know breaking into a new industry can be tough, so our Academy is designed to develop the next generation of Food Safety professionals – no years of auditing experience required. All you need is: • Level 2 Food Safety qualification (or equivalent) – essential, • A genuine passion for food safety and hospitality, • Willingness to travel and work with different clients, • A graduate in Environmental Health looking to put theory into practice, • Working in hospitality and ready for more regular hours, • An H&S professional wanting to specialise in food safety, • …this could be your perfect next step. What You’ll Get with the Food Alert Academy This role starts at £30,000 with a clear glide path to £35,000 and then beyond as your competency and confidence grow. What’s in it for you? • Flexible hybrid working (home/office/client sites), • 25 days’ holiday + bank holidays + 3 extra days at Christmas, • Enhanced sick pay, healthcare cash plan & life insurance, • Referral bonuses & great perks (yes, we know how to throw a party), • The chance to work with some of the biggest names in hospitality Thinking about applying? You’ve probably got a few questions – so here are some quick answers to help you picture yourself in the Academy. Apply Now - Join the Food Alert Academy, experience hospitality from a whole new perspective, and start building a career that keeps the industry you love safe, thriving, and ready for the future.

Are you looking for a new challenge in a merchandising role? If so, we have an exciting opportunity for you to join our Merchandising team as a Merchandiser for the Home & Furniture categories! We offer hybrid working between your home and one of our collaborative spaces based on Wigmore Street, Central London. When you join Fenwick, you’ll receive: • 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year., • Your birthday off as an additional day annual leave – this can be taken any day within your birth month., • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • 'Perks*' - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products., • WeCare -24/7 GP, wellbeing advice & support service, • Hybrid working (Typically Monday-Wednesday working in-office and Thursday & Friday working from home) About the role We’re looking for a driven Merchandiser to join our team and take ownership of merchandising activity across our Home & Furniture product categories. This pivotal role involves executing a strategic merchandising plan that aligns with our annual business goals and commercial ambitions. You’ll play a key part in enhancing the customer journey both in-store and online through effective range planning, pricing, visual merchandising, and promotional execution that maximises sales and profitability. You’ll lead stock management and supply chain optimisation, ensuring the right stock is in the right place at the right time. A strong understanding of Open-to-Buy (OTB), inventory turnover, and markdown management is essential to maintaining efficiency and profitability. Working closely with space planning and retail teams, you’ll help shape impactful customer experiences and support smooth operational execution across our stores. This role calls for a commercially astute merchandiser with a proven track record in retail (preferably multichannel), excellent analytical skills, and the ability to lead and inspire a team. Strong collaboration with buying, digital, logistics and support functions will be key to success, alongside the ability to drive continuous improvement and deliver against ambitious sales and margin targets. What we are looking for in a candidate... • Mid-level experience in merchandising & selling., • Ability to develop product strategies, building business cases., • An analytical background keen to identify opportunities for efficiency and improvement., • Negotiating and contracting skills., • Developed communication, influencing and relationship skills., • Experience operating at mid-level within a Retail multichannel environment. About Fenwick Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!

Training Manager (Retail) – Neve Jewels Ltd. Location: London HQ, Hatton Garden, with flexibility to travel across the UK and Ireland Contract: Full-time, 40 hours per week, Monday to Friday (flexible working hours) Salary: Competitive About Us The Neve Jewels Group, home to the Diamonds Factory brand, is a leading name in the jewellery industry. Renowned for exquisite craftsmanship and exceptional customer experiences, we are dedicated to delivering unparalleled beauty, artistry, and joy to our loyal customers. The Role We are seeking an experienced Training Manager (Retail) to design, deliver, and evolve training programmes for our retail teams across the UK and Ireland. This is a hands-on role where you will shape the learning journey of our people – from Regional Sales Managers to Store Consultants – ensuring they excel in luxury sales, create memorable customer experiences, and uphold our reputation for excellence. You will work closely with senior leadership, influencing and embedding a culture of continuous learning and development across our stores. Key Responsibilities • Assess training needs and develop actionable plans., • Design bespoke training programmes tailored to luxury retail., • Deliver workshops, group sessions, and one-to-one coaching., • Collaborate with senior managers to support staff development., • Monitor and evaluate training effectiveness, refining content as needed., • Maintain records of training activities and report on progress. Skills and Experience • Proven experience as a Training Manager or similar role, ideally within luxury retail., • Strong knowledge of retail operations and customer service., • Excellent presentation and facilitation skills., • Strong organisational and project management abilities., • Ability to assess training needs and develop effective programmes., • Exceptional communication and interpersonal skills., • Passion for luxury products, particularly jewellery., • Flexibility to travel across the UK and occasionally internationally., • Ability to thrive in a fast-paced, dynamic environment. Benefits • 25 days holiday + 8 bank holidays, • Additional day off on your birthday, • Private healthcare, • 24/7 Employee Assistance Programme, • Company discount Equality, Diversity & Inclusion Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or conditions that cannot be shown to be relevant.

Do you have an obsession with hotels? Are you a beauty aficionado? If you answered yes, then come play in the wonderful world of VANITY GROUP. With a focus on innovating the hotel landscape with best-in-class partnerships, VANITY GROUP is dedicated to elevating hotel amenities from essential items to an experience that rivals even the sweetest suite. Now one of the world’s most influential hospitality partners, clients include Sofitel Hotels & Resorts, Shangri-La The Shard, IHG, Bob W, The Goring, Park Lane New York, and many more. For this role, you’ll be explosion of colour in a world full of same old. You seize opportunities, move quickly, and know how to have fun along the way. VANITY GROUP’s house of beauty will see you working with the most sought-after fashion, beauty, skincare, fine fragrance, lifestyle and spa brands to create unforgettable experiences. Innovation will be part of your DNA as you deliver first of its kind concepts with lashings of VANITY GROUP’s playful flair. Ready to join the VANITY GROUP beauty parade? We can’t wait to meet you. WHO'S VANITY GROUP? We are a creative hub of innovative design, development, manufacturing, and marketing for the global hospitality industry. We’re the seed from which progressive fashion, beauty, fragrance and lifestyle brands grow, representing the world’s most highly regarded global consumer retail brands including Jo Loves by Jo Malone CBE, Miller Harris Perfumer London, ESPA Skincare, Karl Lagerfeld, KEVIN.MURPHY, and Antipodes Nature to name a few. Internationally renowned as the industry’s best-in-class cosmetics hospitality partner, VANITY GROUP has offices in London, Sydney, Dubai, Shanghai, and Singapore. POSITION SUMMARY Reporting to the Supply Chain Manager, the Customer Service Specialist will be responsible for the overall customer service for VANITY GROUP’s hotel clients. This role will be focused on a successful end-to-end management program of all orders, queries and ensuring customers’ expectations are met. RESPONSIBILITIES 📝 CUSTOMER SUCCESS • Working closely with the sales team, manage the customer success of all hotel clients in the UK/EU/Americas region, • UK/EU/Americas customer order entries, integration with 3PL providers, • Management of all 3PL relationships, • Responsible for handling all customer calls and email enquiries within agreed SLAs, • Responsible for placing all customer orders to 3PL warehouse through SAP and CSV files, • Responsible for managing returns process with clients and 3PL warehouse, • Providing quality and professional track and trace services to clients, • Resolving service issues, complaints and claims within agreed SLAs, • Assisting territory managers with adhoc orders ensuring that nothing is missed with processing or delivery, • Obtaining eta’s with out of stock items and provide regular updates to related inquiries about these eta’s., • Assisting Finance team with order tracing and pod’s., • Management of customs documentation ensuring quality and government regulation compliance for EU/US clients., • Provide freight costs and delivery timelines to potential and existing clients and accurately track order status and shipments. 🎯 STAKEHOLDER MANAGEMENT • Maintain a high level of professionalism and motivational spirit with stakeholders, • Working and collaborating with cross-functional teams to achieve outcomes and meet deadlines, • Manage upwards, articulating delays/roadblocks to senior management with a solution-focused approach ⭐ ABOUT YOU • Bachelor’s degree or relevant tertiary qualifications, • Minimum 2 years’ experience in a customer service role, • Ability to build strong relationships with clients, • Demonstrable ERP system experience preferably SAP, • Experience with B2B operations, • Intermediate Excel skills, • Strong communication with external and internal stakeholders, • Accurate data entry skills, • Hands-on person with a can-do attitude, • Able to work autonomously with less supervision, • Ability to communicate any issues, discrepancies, or red flags that may arise, • Be well organised and structured on daily duties, • Able to prioritise and manage multiple deadlines simultaneously, • Be able to handle face paced working environment 🎁 VANITY GROUP PERKS • Hybrid office/home workplace, • Daily stocked “BRAVO BAR” snacks and munchies, for sweet or sour lovers, • Twenty free personal care products per year, • Birthday Leave to celebrate your special day, • Discounts with partner hotels locally and internationally, • Recommend friend and family bonus scheme worth up to £500, • 20% discount off award winning hair salon partner PERCY & REED LONDON hair products. 15% off salon services & treatments (except blow dry appointments), • 50% discount off skincare partner TEMPLESPA on wide selection of luxury skincare, spa & beauty products, • Welcome fragrance tapas and shot candle experience by JO LOVES including a personalized candle, • Generous discounts from additional partner skincare, haircare, and fragrance brands

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Employment: Fixed Term Contract for 12 Months (on HCL Payroll) Work at the office location in London for 2 days a week Who we are? HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships The role: The team is building a new platform to enable the efficient, secure and controlled sharing of data. You will work as a Service Design expert with proficient experience in the Human Centered Design Process, defining and documenting: • Conducting and facilitating design thinking workshops, • User research & user testing when required, • Define and develop user flows, journey maps, • Define and develop service design blueprints, • Information and data flows that interact with users, • Work with UX, UI and technical development teams to develop the experience, • Experience with working with data platforms and data marketplaces is highly desirable What does a day in the life look like for a Senior Service Designer? Define, plan, execute and deliver actionable service design, journey maps and documentation with a focus on research, experience architecture, ensuring frictionless experiences for users. You will oversee the Service Design and research aspects of the program, working with stakeholders to understand, define and design the journey’s for users across the data products. As an experienced UX & Service Designer, you will plan, run and lead workshops, and discovery sessions. Participate in persona creation, user journeys, flows and blueprints and assist client teams to establish a consistent approach to user experience across data products and marketplaces. You will work closely with product owners and the business to gain in-depth understanding of user needs, identifying common touchpoints, removing pain-points and reducing friction. Focuses on developing a coherent service that accommodates all personas across a user spectrum. Eliminating complexities and crafting simplified solutions through research and designing data driven experiences. Identify the appropriate communication and user engagement method depending on different stages of the service lifecycle. i.e., rapid prototyping You will present solutions to stakeholders to help create a deep understanding of the user and process within the business and help create and embed a culture of user-centric design. End-to-end experience of all aspects of UX and Design from ideation and concept creation to development ready designs. Experienced working in Agile environments, feeding design input into the development process within sprints. Ideally, with a proven track-record of implementing UX process within Agile environments with quick and iterative methods. Work closely with UX, User Interface designers, developers, business analysts, product owners, product managers and other team members who are as passionate about their work as you are, to ensure design solutions make a significant contribution to the delivery of the service. Communicating and disseminating UX solutions, tradeoff rationales, and documenting outputs in engaging ways. Forms confident and productive relationships with types of stakeholders. An ability to build rapport and value with product owners and the business through communication and engagement is a must. You practice self-awareness and strive to be your best self while finding common ground and building rapport with client and peers. What experience and skills do we need from a Senior User Experience Designer? Essential: • Financial Services experience ideally working on big data programs, • A self-starter that can work autonomously and ability to lead by example, with authority and conviction, and ability to work seamlessly and collaboratively with senior project team and product owners, • Experience of managing/leading Service Design & UX work streams, with a strong ability to communicate, connect the dots across the teams and articulate reasons behind any suggestions you make across the program, • Drive service design, design governance across the program, set standards for user needs through research and challenge and shape the program user experience principles using a range of user-based testing methodologies, • Possess experience/knowledge of a range of UX and design methods and deliverables (e.g. Wire-framing/Prototyping, UX/UI Design)., • Strong interpersonal skills, and open to giving and receiving constructive feedback to learn and further develop yourself as a UX professional., • Have a natural aptitude for technology and innovation, with the ability to quickly learn new technologies and troubleshoot them independently., • Eager to identify, define and implement new interaction models and methodologies., • Understanding of Design Principles and Digital Service Standards and its application to internal products and services., • Ability to paper prototype, sketching within the ideation process to communicate fulfilment of business/user goals within a UI to initiate co-creation streams Desirable: • Excellent understanding of Data and the challenges a large company faces with data and user experience, • Degree-qualified or professional knowledge in a relevant area including psychology, cognitive science, computer science. What you must have in your armory! • 8+ years of experience in Digital Design, • Experience designing considered user interfaces for digital products and services, • Extensive knowledge of Figma, Sketch, Adobe Creative Suite, Keynote, Microsoft Office, • Comfortable working within a fast paced, creative, and rapidly changing environment, • Ability to meet and exceed expectations under tight timelines, • Strong knowledge of UX methodologies is a must, • Run research-based workshop sessions, • Strong analytical and problem-solving skills, • Entrepreneurial attitude and vision, • Down to earth, team player

Summary Are you passionate about risk management, internal controls, and audit excellence within a dynamic HR environment? We’re looking for a People Team Risk, Controls and Audit Manager to join our People Compliance Team and take ownership of our risk register, audit processes, and control frameworks. This role is the primary contact for business stakeholders on all things related to People Team risk, controls, and audit. You’ll collaborate with risk owners across the business, as well as Internal Risk and Audit teams, to ensure our operations are robust, compliant, and continuously improving. You’ll be part of a forward-thinking People Systems team that values integrity, collaboration, and continuous improvement. This is your chance to make a real impact on how we manage risk and audit across our HR operations. To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special… • After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household., • Competitive holiday entitlement with the potential to buy extra holiday days!, • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business., • A generous Defined Contribution Pension Scheme and Life Assurance., • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills., • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing., • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family., • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family., • A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you’ll do Your key accountabilities will include • Own and maintain the People Team risk register, lead quarterly risk reviews with stakeholders, and prepare summaries for the People Leadership Team, • Manage compliance reporting and risk actions using platforms like SureCloud; prepare Audit Committee papers and facilitate updates to the Code of Conduct, • Oversee the People controls framework, including financial control checks with Finance and Colleague Services, ensuring controls are integrated and tested across operations, • Lead internal and external audit processes, define scope, engage senior stakeholders for sign-off, and ensure timely delivery and closure of audit actions, • Track and report audit activity and remediation plans, and identify proactive audit opportunities to mitigate and manage risk Who you are Your skills and experience will include • Extensive experience in risk & controls within HR, with proven expertise in designing and implementing risk management frameworks, • Strong understanding of payroll controls and systems, including Oracle HCM and Payroll, • Background in change or programme management, with a structured, analytical approach to problem-solving, • Excellent communication and stakeholder engagement skills, able to influence across all levels of the organisation, • Highly organised and detail-oriented, confident in managing multiple priorities and driving outcomes effectively Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. #LI-Hybrid #LI-CP2

Company Description Wavestone is a leading global transformation consulting firm known for navigating critical challenges and driving sustainable growth. We aim to deliver lasting change that positively impacts customers, communities, and society. Our journey is defined by a true team spirit, where support, encouragement, and motivation are the keystones of our collaborative environment. Drawing on more than 5,500 employees across Europe, North America, and Asia, we seamlessly combine first-class sector expertise with a 360° transformation portfolio of high-value consulting services. With our 360° portfolio of high-value consulting services, we seamlessly combine first-class sector expertise with a wide range of cross-industry capabilities. Our clients value us as an independent, critical voice with an outstanding track record and profound technological expertise. During strategic transformations, they place their trust in our consultants to reflect, analyse, and act at their side. That’s how we make change happen. Wavestone UK now boasts a team of 300 employees, with ambitions to rapidly grow in the coming years. Our services span, business and digital transformation, cybersecurity, operational improvement, risk advisory, and IT advisory. We exist to provide end-to-end expert advice to clients across industries, with a particular focus on Insurance, Financial Services and Life Sciences helping them to positively transform to become modern, innovative organizations that thrive in a sustainable way. Our commitment to excellence and our people is underscored by recognition we have received in the UK’s Great Place to Work accreditation process. In 2024 we are proud to have been recognised in the following Best Workplaces categories; Large organisations, Wellbeing, Development and a Best Workplace for Women. Dedicated to diversity and inclusivity, Wavestone fosters a collaborative and dynamic work environment. Our core values - energetic, responsible and together - shape the foundation of our corporate culture. Job Description Becoming part of the UK team in our Technology Advisory capability will present new opportunities for you to make a positive impact as we embark on securing major international accounts in our top 20 clients. This will mean working with our FTSE100 clients and beyond on a wide range of advisory projects, bringing deep business and technology expertise to help address opportunities and challenges across their organisations. Wavestone has a significant and growing capability in Strategy and Architecture, that is in high demand from our clients. Our clients trust us to tailor advisory engagements to aid with some of their most complex technology problems, and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture Management Consultants across various levels of seniority that are confident and capable of being a key trusted advisor to clients from the outset –Managers, Senior Managers or Associate Partners – to join our team leading impactful engagements encompassing (but not limited to): • Technology Strategy & Architecture: Analysing client and customer needs and developing technology roadmaps and business cases that support movement from an as-is to to-be state to meet defined business outcomes for our clients., • Technology Driven Transformation: Working as a key technical lead, or as a workstream owner, on complex technology transformations., • Enterprise Architecture Augmentation: Acting as part of our clients’ architecture teams to provide added capacity or expertise, and/or to mature their own architecture functions., • Technology Lifecycle Management: Working on specific challenges around upgrade or risk management of our clients. As a senior leader in architecture, your key responsibilities will cover client delivery, business development, people development, and key contribution to our thought leadership: • Client engagement lead: Managing strategy and architecture engagements with our clients, responsible for the day to day running of the engagements, including developing strategic recommendations and guidance, and ensure the highest quality service for our clients, and likely acting as a trusted advisor to senior stakeholders., • Business development: Be a subject matter lead, and lead and support sales activity to include full lifecycle from pre-sales support, identification of cyber opportunities & scope the delivery phase of engagements., • People development: Act as an example and go-to for more junior members of the team, by sharing knowledge, mentoring, and coaching team members and leading by example. Possibly provide line management, and career development directly as part of our career development manager framework., • Maintain expertise: Stay current with the market, most especially in different technologies, platforms, and solutions that are relevant to client challenges or needs. Whilst we work across different sectors, we are particularly interested in speaking to people with a background on one or more of the following sectors: Financial Services (especially Insurance and Wealth & Asset Management), Life Sciences, Energy & Utilities, and Manufacturing. Qualifications Whilst we do not expect you to meet every criterion, we would like strong foundations in technology led transformation and relevant experience across a significant majority of the below for: • Significant consulting experience, client-facing stakeholder management skills, or equivalent tenure in relevant industries (FS, Insurance, Energy & Utilities, Pharma & Lifesciences etc.)., • Demonstratable proficiency in technology strategy and architecture having been responsible for strategic technology roadmaps and/or enterprise architecture as part of previous work, • Technical understanding and experience of working on one or multiple Architecture domain areas - Business, Data, Application, Integration, Infrastructure & Security., • Familiarity with one or more common enterprise application stacks (for example ERP or CRM) with an understanding of the business problems and capabilities that these typically solve for, • Familiarity with one or more of the hyperscale cloud platforms (Azure, AWS, GCP), • Knowledge of emerging efficiency driving technologies such as AI, Machine Learning, and/or intelligent automation, • Proven aptitude in business development, encompassing account planning, pitches, and proposals. Your Key Abilities: • Exceptional interpersonal skills spanning organizational levels, including ability to present to executive level stakeholders., • Leadership in team management, junior staff development, and coaching., • Strategic technology leadership, able to understand complex business problems in context of technology impacts and action needed., • Crafting impactful presentations and high-quality reports that can frame complex options, recommendations, and required decisions for client stakeholders. Desirable Qualifications • Architecture – TOGAF, BCS, • Platforms – Any certifications in relation to SAP, Microsoft Dynamics, Salesforce, • Cloud – Any certification across the common cloud providers (AWS, Azure. GCP) etc., • Change Delivery – Agile PM, Scaled Agile, SCRUM Master, APM, PMP, Prince, • Service Management - ITIL v 3 or 4 focus with experience of working in one or more of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Additional Information Our commitment: Wavestone values and Positive Way • Elevate client satisfaction by impacting high-growth business across US, UK, and Europe. Shape culture, enhance value propositions, and foster business development., • Nurture employee growth with Wavestone horizon career path, competitive compensation, transparent salary policy, tailored training, and internal mobility., • Embrace a collective mindset within a barrier-free, collaborative team. Engage in vibrant people culture through regular events, meetings, and committees., • Experience ethical responsibility with flexible work options, strong CSR commitment, and a culture promoting work-life balance and time-off. Benefits • Competitive salary and bonus scheme., • Income protection insurance, 5% company pension, private health and dental cover, life insurance, company share scheme., • Additional flexible benefits you can select from such as additional holidays, additional pension contributions, subsidized gym, subscriptions to wellbeing apps, Netflix, retail vouchers., • 25 days annual leave. Travel and Location • Employees are not required to work in a Wavestone office on a full-time basis but are required to commute to the office /client site, whenever necessary. Wavestone UK office is in the heart of the city of London., • Note: Mandatory 2-3 days per week in Wavestone office / client site during probation. Diversity and Inclusion At Wavestone, we celebrate diversity and inclusion. We have a strong global CSR agenda and an active Diversity & Inclusion committee with Gender Equality, LGBTQ+, Disability Inclusion, Social Mobility and Anti-Racism networks. If you need flexibility, assistance, or an adjustment to our recruitment process due to a disability or impairment, please reach out to us to discuss this.

Job Title: Buyer/ Product Manager (Casualwear, Denim, Suede & Leather) Reporting to: Production Director Location: White City Place, London Hours: Full Time, 37.5 per week About the Company ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London, Manchester and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role The Buyer/Product Manager will be responsible for managing the critical path, supply base, product development, margin management, customer and brand focus, and team management to ensure the successful delivery of the product range. Responsibilities Critical Path Management: • Manage the business calendar, ensuring proto’s and costs are ready for selection and subsequent meetings (Proto, Intake, Fit, Pre Prod, Shoot)., • Manage the team to ensure critical dates are achievable, realistic and all information is accurate on the tracking sheets to be able to make informed decisions., • Manage the priorities and team workload to ensure that styles can achieve ‘into production’ deadlines and all fabric/ yarn/ trims are booked and actioned in line with the suppliers critical path., • Managing the Garment Tech workload to ensure fit comments and CP deadlines are met. Managing the Supply Base: • Placing the ME+EM product with the appropriate supplier., • Reviewing capacities in line with planned orders, ensuring production is equally distributed to maintain quality and delivery performance, managing any blockages or risks within the supply chain., • Managing supplier relationships, addressing any issues or concerns and resolve any disputes in a timely manner., • Regularly visit the Supply base. Product: • Working closely with Design to ensure the collection contains the Brand DNA, Fashion lego, considered end use, balance of styles, colour & retail prices., • Highlighting any option discrepancies, gaps, risks, or new opportunities to ensure a commercial and well balance range is built., • Work closely with Merchandising for trade reactions, trade concerns, being aware of sales, ‘best & worst’ information, input in units and sizing ratios using the knowledge for future decision making., • Manage the fit session ensuring the appropriate samples are being fitted & approved in accordance with the brand DNA, critical path, cost and quality., • Always considering - flattering, function, forever., • Liaising with the Garment Tech to ensure garments are fit for production, analysing risk, highlighting problems, and supporting them to reduce returns and write offs., • Management of fabric/ yarn/ trim issues in a factory to ensure the delivered product is to ME+EM standards., • Management of quality rejects, driving the team to ensure rejected garments are processed, rejected or released as quickly and cost effective as possible to minimise lost sales. Margin: • Work with the Designer to ensure design, fabric & trim costs are workable to the target margins., • Present cost price/ margin in the Product meetings (proto & range build), with recommendations for any styles under the target margin., • Have an understanding of product make and costing, engineering cost prices, working with Design & the Supplier without compromising the design integrity and/ or quality., • Responsible for the negotiation of cost prices with suppliers., • Work with Design & Merchandising to ensure the Retail Price architecture is achieved, including entry price points for each category., • Takes responsibility for the management of late deliveries and substandard quality issues, negotiating cost price reductions or payment of freight costs when relevant, protecting the margin wherever possible., • Ensure excess fabrics are utilised quickly and in the most cost effective manner., • Liaison with accounts on any supplier payment issues; authorising invoices, credit, debits etc. Customer and Brand Focus: • Attend Customer feedback meetings., • Seasonal store visits – with Design & Technical to ensure brand KPI’s are consistently achieved., • Seasonal Competitive shop – ensuring knowledge on competitor activity is up to date., • Attend the Pre Production meeting to ensure management of shoot preparation, working closely with Design Director to ensure initial design concept is coming through on shoots., • Liaise with marketing to ensure ‘Intelligent Style’ and Product information is consistent across the departments. Reviewing: Copy, Product names, Book & imagery checks. Management: • Responsible for the recruitment & induction of new team members, providing structured training, coaching, feedback and reviews., • Provide clear communication, direction, roles & responsibilities., • Responsible for the development and performance management of the team., • Supports peers within the business., • Highlights key area’s of concern to the Production Director. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.