Safeguarding manager jobs in CoventryCreate job alerts

Are you passionate about supporting learners? Dovetail and Slate are an employment business working in partnership with over 200 colleges across the UK, is offering exciting Head of Pastoral opportunities for individuals with experience in similar roles and with EHCP Consultations (FE experience desirable) Responsibilities: • Act as the lead for student wellbeing within the department., • Manage or oversee a team of Progress Coaches / Tutors / LSAs., • Deliver or coordinate tutorial programmes (covering topics like mental health, British values, personal development). Support the Curriculum manager on a daily basis Requirements: • Teaching Qualification, • Management experience, • Up to date Safeguarding training, or a willingness to obtain, • Enhanced DBS on the Update Service Benefits/Packages: • Competitive hourly rates (depending on experience & qualifications) - weekly pay!, • Flexible working hours, • Support and guidance, • Opportunity to inspire and shape the next generation., • Temp to Perm Roles Available, • Usual college benefits and job satisfaction Important Notice Dovetail and Slate is a specialist education recruitment company. If this role isn't quite right, we welcome your CV and a call to explore other opportunities. We are committed to safeguarding children and vulnerable adults. All appointments are subject to satisfactory vetting, including a right to work check and, where relevant, an enhanced DBS, PVG (Scotland), or EWC (Wales) check, in line with Keeping Children Safe in Education. Dovetail and Slate Ltd (11351060) acts as an Employment Agency and an Employment Business under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We are an equal opportunities employer. By applying, you consent to your data being processed for recruitment purposes in line with our Privacy Policy. Because education matters. Dovetail and Slate Limited. Because education matters. Dovetail and Slate Limited (11351060) acts as an Employment Agency.

Purpose Summary: • By way of both outbound prospecting and inbound telephone calls along with email communications, work alongside the Retailer and Broker Network to ensure we deliver our new business and customer retention objectives. Establish strong relationships with the Retailer and Broker network, assisting them in the development of new sales opportunities by providing assistance with quoting, utilising campaigns, system queries etc., • Working closely with Retailers and Brokers, together with the Area Managers , to ensure renewal customers have been contacted and we maximise customer retention, • By way of both outbound calling and email, respond to new enquiries in a timely, professional manner. Develop the opportunity through to conclusion involving Head of Sales Support, Area Mangers and the Retailer / Broker Network., • Optimise the conversion of new business opportunities, in conjunction with other members of the Indirect Sales Team, by working proactively in order to increase penetration., • Maximise Contract Hire business volumes via the Retailer and Broker Networks, through proactive calls to less engaged Retailers and efficient, effective and professional handling of all enquiries, • Increase the penetration of additional value adding products / services (e.g. Maintenance, Tyres, etc.), through effective modelling and presentation of quotations and identifying upselling opportunities., • Build rapport with and be a dedicated point of support for the Retailer and Broker Network and act in conjunction with the Area Managers to develop new business, resolve queries and identify solutions. Make recommendations on the strategic approach and evolution on growth and retention of each client (both internally and externally), ensuring the maximised profitability, whilst safeguarding the best offering for the customer., • Undertake ad-hoc duties as required by Head of Sales Support Principle Accountabilities: • Providing an end to end support service to the Retailer and Broker Network to maximise every sales opportunity by providing quotations, agreeing support levels within allocated budgets and providing general assistance to aid Retailers and Brokers in finalising a sale., • Identifying opportunities of growth and risks of loss and passing these on to the relevant Area Manager or Head of Sales Support, • Develop the opportunities presented by incoming enquiries and leads by taking pro-active action in line with departmental measures; you will be responsible for quoting and taking the prospect through the sales process whilst ensuring Retailer profitability is taken into account; record accordingly., • Supporting Area Managers in the production of quotations, providing bespoke quoting facilities, including manipulation of the complex areas of the quote (fleet management services, RV’s, Manufacturer support / subsidy, etc.), within budgetary and departmental controls., • Maintain and develop up-to-date comprehensive product, system and process knowledge to act as a centre of expertise on contract hire to provide an effective service to the Retailer and Broker Provision of a dedicated ‘one stop’ service for Retailer and Broker Network, identifying their needs and acting to ensure they are satisfied, consistent with department quality standards and procedures. Liaising with Brand contacts Retailers, Brokers or Service Suppliers as appropriate, producing tailored written responses, and ensuring all customers queries and disputes are resolved at the earliest opportunity. • Involvement and contribution to Retailer Network and Broker meetings (both virtually and in person), working alongside Area Managers to retain existing customers (through advocacy) and assisting in securing new customers., • Share with management, Retailer and Broker perceptions and comments, identify and analyse opportunities to improve processes, products and/or systems, providing recommendations and evidence to support proposed implementation., • Monitoring and completion of daily workflows within service level parameters., • Awareness and knowledge of current Contract Hire campaigns so that they can provide effective ands accurate advice to the Retailer and Broker networks., • Awareness of compliance with various statutory and regulatory requirements, in particular FCA requirements, Treating Customers Fairly, disclosure of confidential information, money laundering and liaison with various regulatory bodies., • In the absence of team colleagues, provide a seamless customer experience for all the Retailer and Broker Network. Abilitiy and Skills: • Effective communication skills and influencing skills, • Ability to liaise and communicate with Retailers and Internal & External Customers at all levels, • Ability to prioritise and multi-task, • Work well in a team environment, • Self-motivated, • Commercially astute, • Motivated by achieving targets, • Excellent relationship building skills Professional qualifications, vocational training, education level: • GCSE A-C/AS level or equivalent standard in Maths and English, • Full UK Driving Licence essential Previous experience required: • Relevant Sales or Customer Service experience is essential, • Excellent rapport-building skills and the enthusiasm to develop professional working relationships is essential, • Good customer contact handling and customer management skills (verbal and written) is essential., • An understanding of the leasing industry and or banking norms and practices is desirable, • Strong numeric and analytical skills with meticulous attention to detail, • Ability to analyse data and provide robust reports to management as required, • Ability to pro-actively problem solve and find solutions, • Ability to use Excel at intermediate level is required, • Ability to work in a fast-paced and deadline-based environment while retaining focus and accuracy, • Producing professional and tailored written communication to Retailers/ Customers Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Working closely with the Early Years Group Leader and Early Years Manager, they contribute to smooth operations, positive relationships, and an Early Years experience where every child can grow, explore and enjoy their time at camp. Uphold safeguarding responsibilities by following all safeguardin

Registered Manager – Children’s Residential Care £57,000 - £62,000 p/a plus performance related bonuses Coventry, West Midlands Overview Opportunity for an experienced Registered Manager to lead a children’s residential home, overseeing day-to-day operations and delivering high-quality, child-centred care. Key Responsibilities • Lead and manage the home and staff team, • Safeguard and promote the welfare of children and young people, • Ensure compliance with relevant legislation and regulatory standards, • Oversee care planning, risk management, and placements, • Work in partnership with external agencies and stakeholders, • Manage staffing, training, rotas, and budgets, • Maintain a safe, supportive, and nurturing environment Requirements • 2+ years’ management experience in children’s residential care, • Experience supervising staff in a care setting, • Strong knowledge of safeguarding and regulatory frameworks, • Level 5 Diploma (or equivalent) or willingness to achieve Please submit your CV to

Bright Futures, Inspired By You.\n\nThere’s nothing more rewarding than helping someone believe in themselves and have the confidence to celebrate their own uniqueness and achieve success that is personal to them.\n\nAt Horizon, we live up to our values, and we value our people.We are proud to be one of the most innovative providers of young people’s residential care and education in the UK.\n\nHorizon Care and Education have an opportunity for a Deputy Managerto join our team to ensure exceptional care and a nurturing environment for our young people in our children's home.\n\nAs aDeputy Manager, you will support young people in the many different aspects of daily life within our homes including:\n\nWork alongside the the Home Manager in all aspects of running the home, including compliance, safeguarding, and quality assurance, ensuring that the home aligns with our values and standards and financial planning.\nLead and inspire a team, providing supervision, appraisal, professional development and training.\nManage the home effectively in the absence of the Registered Manager.\nEnsure a safe, homely environment and maintain high standards of care.\nManage health and safety protocols, risk assessments and ensure compliance of training for the team.\nLiaise with professionals and contribute to care planning.If you're passionate about making a difference to the lives of young people and enabling them to shape their own future, then we want you to be part of our team.\n\nWhat we’re looking for from you:\n\nFull UK Manual Diving licence\nLevel 3 in Children’s and Young Peoples Workforce Qualification\nAt least 1 years experience as a Senior Residential Care worker in a Children’s Home setting.\nAbility to be a great role model to our looked after children.\nBe a strong leader with good team management skills, and ability to build trusting relationships with staff and the looked after children.\nA genuine care and compassion to work with looked after children\nFlexibility to be able to work shifts that include evenings and weekends and sleep ins and bank holidays.Why work for us?\n\nAccess to Tastecard, Bluelight card and MyGym discounts!\nReal Living Wage employer\nCompetitive pay rates\nChristmas bonus\nGenerous Refer a Friend Scheme \nFinancial wellbeing service\nLife Assurance\nOngoing training and professional development plus High quality CPD opportunities\nComprehensive induction programme including face-to-face training, online modules, shadowing, and local induction period.\nFace-to-face therapeutic training and support for all colleagues via our SHINE programme.\nEmployee assistance programme – free, confidential support.\nLooking after your wellbeing - supporting you need to feel good about what you do. We’re in this together.\nSupportive management and senior leaders.\n\nINDRESBAU

We are seeking an experienced Registered Manager to lead our children’s residential home, ensuring the highest standards of care, compliance and outcomes for young people.\n\nRequirements:\n\n * \n\n Management experience within young people’s residential services\n\n * \n\n RMA / NVQ 4 in Leadership & Management / ILM Level 5 (or willingness to commence within 3 months)\n\n * \n\n Excellent working knowledge of Children’s Homes National Minimum Standards & The Children’s Act 2010\n\n * \n\n Ability to cope with emotionally challenging situations and remain calm under pressure\n\nWhat we offer:\n\n * \n\n Competitive salary + performance-related bonus\n\n * \n\n Supportive and progressive organisation with clear career pathways\n\n * \n\n Ongoing training and professional development\n\nIf you are a strong, compassionate leader ready to make a real difference in the lives of young people, we’d love to hear from you.\n\nSCR social care is committed to safeguarding and protecting the welfare of vulnerable adults / children as a priority. This is reflected in our pre-employment checks and requirement to verify and check the identity and references of all applicants

Are you passionate about supporting learners? Dovetail and Slate are an employment business working in partnership with over 200 colleges across the UK, is offering exciting Head of Pastoral opportunities for individuals with experience in similar roles and with EHCP Consultations (FE experience desirable)\n\nResponsibilities:\n\nAct as the lead for student wellbeing within the department.\nManage or oversee a team of Progress Coaches / Tutors / LSAs.\nDeliver or coordinate tutorial programmes (covering topics like mental health, British values, personal development).\nSupport the Curriculum manager on a daily basis\n\nRequirements:\n\nTeaching Qualification\nManagement experience\nUp to date Safeguarding training, or a willingness to obtain\nEnhanced DBS on the Update Service \n\nBenefits/Packages:\n\nCompetitive hourly rates (depending on experience & qualifications) - weekly pay!\nFlexible working hours\nSupport and guidance\nOpportunity to inspire and shape the next generation.\nTemp to Perm Roles Available\nUsual college benefits and job satisfaction \n\nImportant Notice\n\nDovetail and Slate is a specialist education recruitment company. If this role isn't quite right, we welcome your CV and a call to explore other opportunities.\n\nWe are committed to safeguarding children and vulnerable adults. All appointments are subject to satisfactory vetting, including a right to work check and, where relevant, an enhanced DBS, PVG (Scotland), or EWC (Wales) check, in line with Keeping Children Safe in Education.\n\nDovetail and Slate Ltd ((phone number removed)) acts as an Employment Agency and an Employment Business under the Conduct of Employment Agencies and Employment Businesses Regulations 2003.\n\nWe are an equal opportunities employer. By applying, you consent to your data being processed for recruitment purposes in line with our Privacy Policy.\n\nBecause education matters.\n\n© Dovetail and Slate Limited.\n\nBecause education matters. Dovetail and Slate Limited ((phone number removed)) acts as an Employment Agency

Shape Brighter Futures as a Registered Manager\n\nAre you a passionate and experienced leader ready to make a lasting impact in children’s lives? We’re looking for an exceptional Registered Manager to lead our newly re-purposed children’s residential home. This is your chance to design and manage a specialist service, providing a safe and nurturing environment for a small group of children to thrive.\n\nYour Responsibilities\n\n * Deliver outstanding care, ensuring every child achieves positive outcomes.\n\n * Lead and inspire your team, creating a therapeutic and supportive culture.\n\n * Manage the home’s daily operations, including service planning and development.\n\n * Oversee budgets and financial performance.\n\n * Ensure compliance with safeguarding requirements and relevant legislation.\n\n * Collaborate with professionals to develop tailored care plans for each child.\n\nQualifications:\n\n * \n\n * Level 3 in Children and Young People’s Workforce.\n\n * Level 5 Diploma in Leadership for Health and Social Care (or working towards it).\n\n * Strong knowledge of safeguarding and children’s legislation.\n\n * Proven leadership skills with a proactive, hands-on approach.\n\n * Experience managing budgets effectively.\n\n * A full UK driving licence.\n\n * Flexibility to work on-call when required.\n\nMake a Difference\n\nThis is more than just a job; it’s an opportunity to shape the future of children’s care. If you’re an experienced leader with a passion for helping children thrive, we’d love to hear from you.\nTake the next step in your career and help create brighter futures for children

Job description:\n\nDaytime Healthcare are assisting an established Supported Living provider to recruit a registered manager to join them.\n\nThis organisation has supported living sites in Birmingham and Coventry and you will be manager both sites.\n\nYou need to have experience in dealing with people who have forensic history, challenging behaviour ( both verbal and physical )\n\nThe ideal candidate will possess a strong background and experience of working with individuals with Mental Health diagnosis, Learning Disabilities, Autism, forensic histories and also Behaviours that challenge ( physical and verbal)\n\nThe successful applicant will be committed to maintaining high standards of safety, compliance, and personalised care plans, fostering a warm and supportive environment for residents and staff alike.\n\nDuties\n\n * Lead and manage both sites, ensuring compliance with all regulatory standards and legislation.\n\n * Build the service - taking on new referalls and ensuring smooth transision\n\n * Develop, implement, and review personalised care plans for residents, including specialised Risk management and PBS plans\n\n * Undertaking audits, developing, following-up & ensuring completion of action plans\n\n * Managing rotas, budgets, and resources effectively to deliver a safe service\n\n * Building strong, positive relationships with clients, families, staff, commissioners, and external professionals\n\n * Driving continuous improvement through feedback, data analysis & quality\n\n * Supervise and support staff members, providing leadership, training, and performance evaluations to promote a motivated team environment.\n\n * Maintain high standards of health and safety\n\n * Ensure documentation is accurate, up-to-date, and compliant with regulatory requirements.\n\n * Carry out /lead on investigations, safeguarding and notifications as required.\n\n * Promote a positive organisational culture centred on compassion, dignity, and respect for all residents and staff.\n\nQualifications and Experience\n\n * Hold a Health & Social Care Level 5 qualification or higher\n\n * Proven experience managing or supervising within a care home or supported living environment\n\n * Strong knowledge of CQC regulations and inspection processes\n\nApply today

Team Manager - Supported AccommodationLocation: WarwickshireSalary: £17-20 per hour depending on pay status Hours: Full time | Monday-Friday | On-call rota (1 week in 3)Duration: Temporary with potential to become permanent Supporting Futures are working with a well-established charity delivering accommodation-based support to people experiencing homelessness. The service provides safe, supported accommodation and tailored support to help individuals rebuild stability and move towards independent living. We are currently recruiting for a Team Manager to join the management team within a supported accommodation service. This is a key operational role overseeing day to day service delivery and supporting a team delivering frontline support to vulnerable adults. This position is initially offered on a temporary basis but may become permanent for the right person. The RoleThe Team Manager plays a central role in ensuring high quality support services are delivered within the accommodation setting. You will oversee operational delivery, support and supervise staff teams, and ensure the service continues to deliver positive outcomes for residents.You will also deputise for the Service Manager when required and play an active role in shaping and maintaining an effective, supportive and safe environment for both staff and residents. Key Responsibilities• Oversight of day-to-day service delivery within a supported accommodation setting• Managing and supporting a team of support workers and frontline staff• Ensuring high standards of safeguarding and risk management• Monitoring case management, support planning and client outcomes• Maintaining strong partnership working with local authorities and external agencies• Supporting staff development, supervision and performance management• Deputising for the Service Manager when required• Participating in the on-call rota (1 week in every 3) About YouWe are looking for an experienced manager who understands the complexities of homelessness and supported accommodation services. You will have:• Experience managing frontline support teams• Experience working within homelessness, supported housing or accommodation-based services• Strong safeguarding knowledge and risk management experience• Confidence overseeing service delivery and operational performance• Experience working in partnership with local authorities and multi-agency partners• Excellent communication, organisational and leadership skills• A relevant qualification in health and social care, housing, or a related field (Level 3 or above) would be advantageous. Why Apply?This is an excellent opportunity to join a service making a real difference to people experiencing homelessness, working as part of an experienced management team delivering high-quality, person-centred support. If you would like to discuss the role or apply, please submit your CV or contact us directly for more information. Supporting Futures Consulting acts as both an employer and an agency.

Team Leader/Senior Support Worker– Children’s Residential Care\n\n🔥 The Opportunity\n\nWe are recruiting for an experienced Team Leader to join a well-established provider of children’s residential care, supporting young people with emotional and behavioural needs.\n\nThis is a key role within the home, working closely with the Registered Manager and Deputy to lead a team, maintain high standards, and create a safe, stable environment where young people can thrive.\n\n🏡 The Role\n\nAs Team Leader, you will:\n\n * Lead and support a team of Residential Support Workers on shift\n\n * Deliver high-quality, child-centred care\n\n * Support young people with daily routines, education, and life skills\n\n * Build strong, trusting relationships with children and young people\n\n * Promote a positive, nurturing and structured home environment\n\n🛡 Safeguarding & Compliance\n\n * Maintain strong safeguarding practice at all times\n\n * Ensure care plans, risk assessments and behaviour strategies are followed\n\n * Support staff with de-escalation and behaviour management\n\n * Complete accurate records and contribute to care planning\n\n👥 Leadership Responsibilities\n\n * Provide guidance, supervision and day-to-day leadership to staff\n\n * Support with rotas, training, and staff development\n\n * Assist with recruitment and onboarding\n\n * Act as a role model for best practice\n\n✅ What We’re Looking For\n\n * Experience working in a children’s residential setting\n\n * Previous experience as a Senior or Team Leader (or ready to step up)\n\n * Strong understanding of safeguarding and Ofsted requirements\n\n * Working towards Level 3 in Children & Young People\n\nIf you are looking for your next step in children’s residential care and want to join a service that values quality, consistency, and positive outcomes, apply today or get in touch for a confidential discussion

Assistant Shop Manager - Permanent - Part Time ID: Job Specialism: RetailLocation: CoventrySalary: £13.00 per hourClosing Date: Monday, 20th April 2026 About the role Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job for you! Sense is currently recruiting for an Assistant Shop Manager to work 7.5 hours per week at our shop in Willenhall on a permanent basis. This is an exciting time to join our team and work in our network of over 120 shops as we continue our exciting shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence - all to maximize vital income generation for the charity. Some key areas of ownership for the successful applicant include: • Building, training and inspiring a great team of volunteers, • Delivering superb shop standards, offer and customer engagement Key skills and experience: • The successful applicant will need to be self-motivated, creative, be a great communicator and positively committed to working in charity retail., • Experience of inspiring a team to provide excellent customer service., • An eye for detail that will ensure a safe, clean, and inviting environment for customers, staff, and volunteers. About Sense We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a ___. Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement. To apply: Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying. Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time. If you require any further assistance, please contact the Recruitment Team on or Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role. For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable. #High Precise Location: Unit 9, 90 Remembrance Road, , Coventry, West Midlands, CV3 3DP, United Kingdom

ROLE: Children's Contact Centre Deputy Manager Submit your CV and any additional required information after you have read this description by clicking on the application button. LOCATION: Coventry, CV4 RESPONSIBLE TO: Contact Centre Manager Salary: £29,000 per year Working hours: 39.5 hours per week Working days: Tuesday-Saturday (including bank holidays) Main Objectives: The Deputy Manager supports the Centre Manager in the day-to-day management of the Family Time and Family Support services offered by the organisation, ensuring the safe, child-focused delivery of services. A key part of the role is the coordination and set-up of referrals, including meeting with parents, social workers and any other professionals involved to establish clear expectations, assess risk, and agree service arrangements. The Deputy Manager also plays a central role in reviewing cases where concerns arise, holding review meetings with parents and professionals as required, and ensuring appropriate safeguarding actions are taken. The role combines operational oversight, safeguarding support, staff supervision, and quality assurance, and provides cover for the Centre Manager when required. Key Responsibilities: General Proactively take ownership in developing own knowledge to understand the context of the work of the company and associated risks, challenges and priorities Maintain at all times strict confidentiality of information relating to any sensitive information Communicate information effectively using the correct channels; Ensure familiarisation and adherence with Swan Familys policies and procedures at all times Meet obligations in respect of Health and Safety, primarily not putting self and others at risk of harm Carry out responsibilities effectively, accurately, promptly and in a well-organised way Observe and work to the Swan Familys Core Values Dispose of confidential paperwork appropriately using secure methods To uphold Swan Family's core values, including treat all with respect. Swan Family operate as an anti-bullying organisation. Any abuse of this policy will be dealt with by disciplinary action, up to and including dismissal. Principal Duties To assist the manager in the general running of the centre and to undertake his/her responsibilities as may be designated in their absence, including attending the Centre Managers meeting at Head Office To manage the daily workload of the Supervised Contact Workers, matching workers to contacts and ensure all work is covered. To maintain and develop relationships with Local Authorities, social workers, solicitors and other professionals and service users whilst ensuring contact demands are met. To ensure the centre is a safe environment to work in and visit. Ensuring timely flow of information between Swan Family, its clients and workers. To conduct Safeguarding (Warner) interviews with candidates where required. To check the content of reports submitted by Supervised Contact Worker, addressing any issues identified by these reports to the relevant channels. Liaising with service staff to improve the quality of reports where required. To coordinate planning and review meetings and booking with our clients and service users, ensuring information is shared to the appropriate people, and take payments if required. To work with Swan Family departments to share information for the business needs and service delivery including data monitoring and service performance reviews. To write and deliver safeguarding training sessions for service staff as required, upon request of Family Support Services Manager. To follow Swan Family and NACCC policies and procedures for the service; including but not limited to safeguarding and child protection, confidentiality and Health and Safety. To resolve daily operational problems and queries efficiently and effectively. To promote a professional service at all times. To provide feedback and reporting to the Contact Centre Manager on a regular basis. To be prepared to work flexibly and outside office hours as appropriate, including supervising contacts if required. To ensure the centre standards are maintained and the centre is always clean and tidy. To ensure that the centre is a welcoming environment and that high customer service standards are upheld by all staff. Performance Measurement The jobholders commitment to, and success in, their Personal Development Plan. Improvement in the quality and content of service provided. Ability to cope with periods of high workload and prioritise tasks Contribution to the overall team effort Achievement of goals indicated in monthly performance reviews Achievement of all areas of minimum performance standards Strict Confidentiality Due to the nature of the information the job holder will be exposed to, it is essential that they maintain the highest level of confidentiality at all times. Failure to do so may result in disciplinary action, up to and including dismissal. Supervision The jobholder works within the guidelines laid down by the Manager, being adaptable to the changes in the priorities dictated by the superior. xrnqpay Decision Making The jobholder is responsible for prioritising his/her daily workload whilst accounting for the priorities of the Manager. Job Types: Full-time, Permanent Benefits:

Plan-It Homecare Ltd is a health care organisation providing supported living and domiciliary care services to people in the community. We work across 2 local authorities and looking to expand our reach and services. We are looking for an energetic and forward thinking individual who is willing to join our team to achieve the set goals. As a deputy Manager, you will be tasked with the responsibilities to support and promote a caring and supportive environment for Plan-It Homecare customers and staff by implementing very high standards of professional care and support. Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. Key tasks for the ideal Candidate include: • Supports the registered manager in the day-to-day operations of the organisation, ensuring high-quality, person-centered care and regulatory compliance, • Participate in the growth of the organisation by liaising with new and existing clients of the organisations, • Check for new referrals and accept the ones we can safely support in conjunction with the registered manager and care co-ordinator, • Design and review care plans and risk assessments of new and existing clients, • Liaise with trainers / training organisations to ensure that relevant training is delivered, • Supports the registered manager in Liaising with other members of the management team to ensure that our clients receive the best quality of care and support available, • Supports the registered manager in attending to all safeguarding meetings and carry out safeguarding investigations according to standards, • Supports the registered manager in attending to all clients complaints and ensure a speedy and satisfactory resolution, • Supports the registered manager in checking for correct implementation of safety procedures, • Supervising the audits of all aspects of the organisations to ensure compliance, • Support the financial planning and implementation of the organisation, • Support with the management, appraisal, supervision and mentoring of staff assigned to you, • Liaising with other professionals and organizations to ensure that our clients are well supported, • Undertake regular client reviews, • Participate in the on-call rota, • Provide a positive and supportive environment for both service users and staff, • Demonstrable Experience of Working in a Domiciliary Care Setting in a senior staff position., • Proven Experience Working with Clients Who Have Age Related illness, Learning Disability and Mental Health Condition, • Excellent IT Skills, • Excellent Customer Service Skills, • Excellent Problem-Solving Skills, • Excellent Communication and Leadership Skills, • Positive Attitude and Keen to make a Difference, • Positive Attitude to Change and be Innovative, • Understanding of the Role of Social Services, Health, Care, Housing Service and Business Development, • Knowledge and Understanding of Safeguarding Issues and Ability to Address them appropriately, • Diploma Level 3 or above in Health and Social Care

Lift Rawlett Leisure Centre is a thriving community facility based within Lift Rawlett School in Tamworth. The centre provides high-quality indoor and outdoor spaces for sports clubs, fitness groups, community organisations and local events, playing a key role in supporting health, wellbeing and community engagement. Leisure Centre Manager Lift Rawlett Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Comberford Road Tamworth, Staffordshire, B79 9AA United Kingdom Salary: Grade 7 SCP 12-17 £28,598 - £31,022 + Wellbeing Cash Plan + Pension Scheme LGPS + Additional Benefits Hours: 30-37 hours per week, 52 weeks Contract type: Permanent Start Date: About the Leisure Centre Lift Rawlett Leisure Centre is a thriving community facility based within Lift Rawlett School in Tamworth. The centre provides high-quality indoor and outdoor spaces for sports clubs, fitness groups, community organisations and local events, playing a key role in supporting health, wellbeing and community engagement. As part of Lift Schools, a national multi-academy trust of 59 schools, the leisure centre benefits from strong operational support, excellent professional development opportunities and a commitment to high standards. We are now seeking an ambitious, commercially minded Leisure Centre Manager to lead the centre's operations, grow its community impact, and strengthen its relationship with the school. Your new role As Leisure Centre Manager, you will take full responsibility for the day-to-day running and strategic development of the centre. You will ensure a high-quality customer experience, drive income generation and lead a small team to deliver safe, efficient and welcoming services. A key focus of the role will be building strong, positive relationships with the school and wider community, ensuring the leisure centre operates in harmony with the school's priorities. Key responsibilities include: • Leading the daily operations of the leisure centre, ensuring facilities are safe, clean and fully operational, • Developing and delivering a strategic plan to grow usage, income and community engagement, • Managing budgets, financial performance and pricing strategies to ensure profitability, • Creating and implementing marketing initiatives to increase bookings and participation, • Building strong relationships with school stakeholders, community groups and customers, • Recruiting, managing and developing a team of leisure centre staff, • Managing bookings, rotas and the effective use of facilities, • Ensuring compliance with health & safety, safeguarding and operational policies What you'll need to succeed We are looking for a confident, proactive and commercially aware individual who can balance business performance with the needs of an educational environment. You will: • Have experience in a leisure centre or facilities management, • Be a strong communicator, able to build relationships with a wide range of stakeholders, • Demonstrate a customer-focused mindset and commitment to high standards, • Have experience in financial management, budgeting and income generation, • Be organised, adaptable and able to work under pressure, • Have a good understanding of health and safety within a leisure environment, • Be confident using IT systems and booking platforms This is a unique opportunity to lead a community-focused leisure facility within a school environment. You will have the chance to: • Shape the future direction of the leisure centre, • Strengthen the relationship between the school and the leisure centre, • Deliver a balance between commercial success and community impact We're a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 59 schools. As with our students, we want our team to be empowered to do their best work, supported by the best leadership they've ever had. We acknowledge and appreciate the exceptional efforts of everyone here in making this an incredible organisation. We offer you: • Comprehensive training: Access a wide range of developmental training to boost your career., • Generous benefits: From your pension plan to healthcare and financial support, we've got you covered. Closing date: 8th May 2026 We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application. Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check. Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered. We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria. Follow us on Facebook, X, Instagram and Linkedin. Further details can be found on our careers page. Lift Schools is recruiting for Teacher Training placements. Please click here to view the website for further details. xrnqpay Downloads Job Description Benefits Brochure Safer Recruitment Statement AI Statement PandoLogic. Keywords: Community Services Manager, Location: Tamworth, ENG - B77 2RN

Nursery Manager – Leicester Ensure all your application information is up to date and in order before applying for this opportunity. Are you a confident and inspiring Nursery Manager looking for a new challenge leading a busy and supportive early years setting? Winner Education are seeking an experienced Nursery Manager to oversee a thriving nursery in Leicester, ensuring children receive exceptional care and early years education. You'll lead your team, maintain high standards, and create a safe, stimulating, and nurturing environment for children to learn and grow. Key Responsibilities: * Lead, motivate, and support nursery staff to deliver excellent care * Ensure full EYFS, Ofsted, and safeguarding compliance * Manage nursery budgets, occupancy, and resources effectively * Build positive relationships with parents, staff, and the local community * Support staff development and professional growth * Drive continuous improvement across the nursery setting * Maintain a safe, calm, and well-organised environment for all children Requirements: * Level 3 childcare qualification (NNEB, BTEC, CACHE, NVQ) * Experience as a Nursery Manager or Assistant Nursery Manager * Strong leadership, communication, and organisational skills * Proactive and commercially minded approach * Passion for early years education and child development Why Winner Education? * PAYE payroll – no umbrella companies * Flexible, local work to suit your availability * Free CPD training and ongoing support, including safeguarding, Prevent, and first aid * Dedicated consultant with years of experience supporting school staff * Opportunities for career development and progression All candidates must have two satisfactory references and an enhanced DBS check (or be willing to apply for one). Winner Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. xrnqpay Successful applicants will be required to undergo an enhanced DBS check and provide satisfactory references, including one from their most recent employer.

The Quality & Food Safety Manager is a key member of the Coventry Manufacturing site leadership team, responsible for championing and safeguarding all aspects of Quality and Food Safety (QFS). You will lead the site's Quality and Food Safety agenda, driving a culture where every team member understa

Start your journey in a rewarding career, Join Komplex Care! - empowering people with complex needs to lead enriched, independent lives with dignity and purpose Position: Paediatric Nurse Location: Coventry, West Midlands Pay rate: £25.00 per hour Shifts: Days & Waking Nights - 12 hour shifts Note: At present, we're only able to progress applications from candidates who hold existing work authorisation for the UK. About Us: Komplex Care stands at the forefront of national care provision, delivering high-quality, nurse-led, person-centred care in the comfort of our clients' homes. We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge. We strive to provide tailored complex care with a personal touch. Our mission is simple: to empower individuals to lead fulfilling, independent, and dignified lives. Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment. We are equally committed to our team, offering meaningful training, continuous support, and genuine opportunities for career development. About the Role: As a Paediatric Nurse at Komplex Care , you'll be providing care and support to a client, whose individual needs includes: Complex Respiratory Needs PEG Epilepsy Personal Care Medication Administration] --- What You'll Be Doing • Delivering personal, practical, social and emotional care to clients with complex needs in their own homes, • Designing, delivering and reviewing tailored care plans for each individual, • Providing ongoing clinical assessments and support for clients' physical and psychological needs, • Leading and supervising care staff, ensuring high standards of clinical practice and compliance, • Coordinating and communicating effectively with the MDT, families, and external stakeholders, • Delivering specialist clinical training to staff and carers within care packages, • Attending and contributing to clinical governance and management meetings at Head Office, • Promoting and upholding the values of dignity, respect, and independence in every interaction What We're Looking For • Registered Nurse (NMC) with up-to-date PIN, • Experience in complex care, specifically respiratory (training provided), • Strong leadership, mentoring, and clinical teaching skills, • Excellent communication and interpersonal abilities, • Understanding of safeguarding, risk assessment, and care planning, • IT literacy (Microsoft Office & care database systems), • A full UK driving licence and willingness to travel Desirable Skills & Qualifications • Mentoring qualification, • Experience in community nursing or working with MDTs, • Familiarity with clinical governance frameworks and audit processes What We Offer: Here's the boring, usual stuff: Pension Scheme for long-term security. Now for the fun stuff: 24/7 GP access for you, your partner, and children (up to 18) - because health should never be on hold Free mental health support for you, your partner, and children (up to 18) - support should be easy to access Life insurance • peace of mind when it matters most Home life advice line, • everyday guidance when life gets tricky Career development, • helping you grow Wellbeing videos and guided meditations, • take a breather anytime Earn points for staying active, • turn healthy habits into real rewards Vouchers for Amazon, Tesco, Nike and more, • treat yourself or someone you love Up to 33% off gym memberships, • save money while staying active Employee of the Month, • be recognised and win a £50 voucher --- Join Us At Komplex Care, we're proud to make a real difference in people's lives every day. If you're ready to take the next step in your nursing career and lead with compassion, professionalism, and clinical excellence, apply now to join a team that puts people first. TPBN1_UKTJ

Quality Manager (Veterinary Nursing) Remote, UK (with some travel expected) About Us Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners. As we go through an exciting period of growth, we are now looking for a Quality Manager to join us on a full-time, permanent basis, working 37.5 hours per week. The Benefits • Salary of £40,000 - £45,000 per annum - 25 days annual leave, increasing with service - Defined contributory pension scheme or pension auto-enrolment scheme - Professional development and career growth opportunities - Collaborative and friendly work environment - Employee assistance scheme - Hapi employee benefits and wellbeing platform - Medical cash plans - Enhanced maternity and adoption pay - Rewards for length of service - Health and wellbeing events and initiatives - Free voluntary day - Employee rewards - Free parking - Free drinks This is an exciting opportunity for a Registered Veterinary Nurse (RVN) or MRCVS, with an IQA, EQA or other relevant quality qualification, to join our growing organisation. Youll have the chance to take on a highly influential role, shaping the quality and future of veterinary nursing education, ensuring learners across the UK benefit from robust, high-standard qualifications. Whats more, youll expand your expertise on a national stage, elevating your professional profile while building valuable experience across quality assurance, stakeholder engagement and regulatory frameworks. We look forward to working with you! The Role As a Quality Manager, you will be responsible for safeguarding the quality, integrity and regulatory compliance of our Veterinary Nursing qualifications and End Point Assessments across the UK. You will ensure that all qualification content, delivery and assessment practices meet the standards set by the Royal College of Veterinary Surgeons (RCVS) and the relevant UK qualification regulatory bodies. Acting as the primary liaison with the RCVS, you will maintain a strong, collaborative relationship to ensure qualification frameworks, assessment methodologies and quality assurance processes remain aligned with current professional and regulatory expectations. You will also oversee the quality assurance of all providers delivering our veterinary nursing qualifications, ensuring consistent, high-quality learner experiences and robust assessment decisions. This will include managing the External Quality Assurance (EQA) team, monitoring provider performance and ensuring assessment outcomes are fair, valid and reliable. About You To be considered as a Quality Manager, you will need: • Experience working as a Registered Veterinary Nurse (RVN) or MRCVS within the UK - Experience working with the Royal College of Veterinary Surgeons (RCVS) - Strong communication skills - High attention to detail - Professional integrity - Resilience and a proactive approach - A commitment to continuous learning - RVN/MRCVS qualification - IQA, EQA or other relevant quality qualification Other organisations may call this role Quality Assurance Manager, EQA Manager, Veterinary Nursing Quality Lead, Education Quality Manager, or Assessment Quality Manager. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if youre ready to shape the future of veterinary nursing education as a Quality Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. TPBN1_UKTJ

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role The Workforce & Service Optimisation Manager leads Orbit’s Customer Care workforce planning, real-time management, service delivery analysis and business support functions. Ensuring that our Customer Care department always has the right people, in the right place, at the right time. Providing real-time support, analysis and insight that will inform the delivery of service excellence. The role supports a largely office-based operational team and will be delivered primarily from the office to enable close collaboration and effective support. This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers. What you'll achieve This role blends expert forecasting, data analysis, and resource planning with people leadership, driving a seamless, efficient, and customer-focused operation. By combining technical expertise with strong leadership, the role ensures colleagues are supported and customers consistently receive excellent service. Provide leadership to your teams who support a large omni-channel contact centre Transform complex data into actionable insights that influence service design and customer engagement. Align workforce planning and operational delivery with Orbit’s wider business goals. Own forecasting, scheduling, and workforce planning across multiple channels to ensure optimal coverage and performance. Ensure resource models are flexible and responsive to changing customer demands, campaigns, and seasonal pressures. Work with operational leaders to ensure resourcing models, management information and analysis supports service excellence across all channels.What you'll bring Essential Criteria Significant experience working in a comparable role within a large, omnichannel contact centre setting supporting 50+FTE Ability and willingness to work on-site to support operational teams (initially 5 days a week during induction) Demonstrable experience in: Workforce Management (WFM) systems, ideally Calabrio. Expert Excel and analytical tools, with the ability to interpret and manipulate complex data sets. Leadership and performance management of specialised functions Driving data-led continuous improvement, using insight to inform decision-making and optimise performance. Strong influencing and stakeholder-management skills, with confidence presenting to a range of audiences. Translating complex data and information into clear, meaningful insights that add operational and strategic value. A strong customer focus, with a clear understanding of how workforce and service decisions impact customer outcomes. Proven ability to prioritise effectively, balancing short-term tactical demands with longer-term strategic objectives. Excellent communication skills, with the ability to articulate information clearly and concisely, both verbally and in writing.Desirable Criteria Experience using Power BI, including the ability to create, manipulate and interpret reports and dashboards. Experience of, or a strong interest in, the use of AI and automation within a contact centre or workforce management environment to improve efficiency and insight. Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit is delighted to be recruiting for a Data Governance & Enablement Manager to join us in this brand-new role to Orbit Group. This is a unique opportunity to shape how data is governed, trusted and used across Orbit at an enterprise level, influencing decision-making across the organisation. The Data Governance and Enablement Manager will establish and oversee a robust data governance framework for the organisation including creation of data ownership roles and providing mechanisms to monitor and improve Data Quality across critical datasets. The role will lead the implementation of Orbit’s Data Governance Operating Model aligned to Orbit’s modern enterprise data platform (including technologies such as Microsoft Fabric). This includes ownership of governance tooling (e.g. Microsoft Purview), metadata management, data lineage, classification, and data quality frameworks to ensure data is trusted, governed and discoverable across all data domains. You will be joining at a key time for this team, in helping to align, shape and deliver our organisational data governance framework. This role is part of Technology, Transformation & Data where you'll help us give colleagues the infrastructure, support and insight they need to be brilliant. What you'll achieve Establish and embed Data Owners and Data Stewards across key business domains, enabling clear accountability and ownership of data. Design and implement practical data governance solutions aligned to Orbit’s enterprise data platform (e.g. Microsoft Fabric and Azure-based technologies), including an end-to-end governance framework covering data ownership, metadata, lineage and data quality across key data domains. Collaborate with senior leadership to align data governance with organisational objectives, ensuring trusted data supports customer services, property lifecycle, finance and operational decision-making. Drive data literacy and enablement across the organisation, helping colleagues confidently understand and use data in their roles. Oversee and embed a structured Data Quality framework, including profiling, rules, monitoring and continuous improvement of critical datasets, with a focus on regulatory and operational reporting requirements. Ensure adherence to GDPR, Data Protection Act and social housing regulations by implementing appropriate controls, including data classification (e.g. PII), auditability and risk mitigation practices. Build strong, trusted relationships with stakeholders at all levels of the organisation, from Directors and Heads of Service through to Data Owners and operational teams, influencing behaviours and enabling accountability for data. Partner with Technology and Data Engineering teams to embed governance into the data lifecycle, ensuring alignment to enterprise ingestion, modelling and reporting patterns. Influence the embedding of data governance into business and technology processes, ensuring governance is integrated into design, delivery and operational ways of working.What you'll bring Essential skills Strong understanding of data governance frameworks, data quality practices, metadata management and how governance integrates with modern data platforms (e.g. Microsoft Fabric, Azure, Data Lake architectures). Experience working with data governance and metadata tools (e.g. Microsoft Purview or equivalent), including data cataloging, lineage and business glossary implementation. Ability to assess data quality, define rules and implement scalable solutions to improve data integrity and monitoring across critical datasets. In-depth knowledge of GDPR, Data Protection Act and data risk management, including data classification, protection and compliance controls. Proven ability to design and embed Data Governance Operating Models, including influencing and engaging stakeholders at all levels to drive adoption of Data Owner and Steward responsibilities. Strong stakeholder engagement skills with the ability to communicate effectively with both senior leadership and operational teams. Strong experience in driving cultural change, including improving data literacy and enabling business users to confidently and effectively use data. People management experience with the ability to lead, coach and develop a high-performing team.Desirable skills Experience working within Social Housing or other regulated sectorsWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role In this newly created role of Customer Excellence Manager, you will lead a team of Customer Excellence leads who will champion the customer voice at all levels across the organisation, ensuring the customer outcome is at the heart of decision making and improvement initiatives. To thrive in this role, you'll have an embedded customer-centric approach, with proven experience of improving and enhancing customer journeys, working directly with customers to gain feedback, then translating the feedback into actionable requirements internally and working operationally to achieve excellence. Working closely with operational teams, you will be accountable for owning our customer journeys, ensuring every touchpoint reflects our customer commitments making customers feel safe, informed, and valued. You will drive a culture of continuous improvement to enhance our customers satisfaction by putting customers at the heart of what we do. This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers. What you'll achieve Lead a team of Customer Excellence leads by completing all relevant people management duties such as recruitment, inductions, development, coaching and 121’s. Lead/influence the prioritisation of changes in operational teams, ensuring they are focused on the customer value. Create and optimise workflows and interfaces that deliver consistent, branded customer interactions across digital, in-person, and phone channels. You will build good relationships with stakeholders at all levels across the organisation, adapting your approach and ensuring their expectations are met and managed. Support teams to embed changes and conduct impact assessments to realise benefits of improvement activity. Facilitate and manage key change management processes and projects end to end.What you'll bring Essential skills Chartered Institute of Housing - Level 3 or equivalent level 6 degree in higher education. Experience in using continuous improvement tools or frameworks such as PDCA, Lean or Six Sigma. Previous managing a team of customer experience or continuous improvement managers and management of projects end to end. Industry specific knowledge and leadership skills is preferred to be able to manage regions and/or departments. Excellent communicator who is confident to lead and support a range of stakeholders at senior levels. Proven experience working cross-functionally to deliver improvements from concept to implementation. Ability to travel between Orbit offices and community-based venuesDesirable skills Proven track record in working with social housing customers (or similar) to achieve changes in services Experience managing projects or activities to deliver within timescale, demonstrating impact and benefit realisation The ability to interpret information and present it in a variety of different ways relevant to stakeholder needs. The ability to think and plan strategically. Qualification or accreditation of lean or six sigma methodologiesWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit are delighted to be recruiting for a Service Charge Analyst to join us in this brand new role. In this role, the Service Charge Analyst will provide support to the Finance Manager and operational business units to deliver accurate financial information and with meaningful insight including actuals, budget variances, budget setting and forecasting, with a key focus on estate services and estate services DLO. Key to this role, you will harness your stakeholder management skills to build lasting relationships with internal stakeholders and partners. This team plays a vital role in sitting between the customer and the business, so a professional with stellar communication skills and a natural creative approach to problem solving will flourish in this newly created finance role. This role is part of Finance where you'll help us to invest more back into communities and design for strength. The team are currently working roughly once per week on-site from our Coventry office (subject to business need). What you'll achieve Creation of accurate information on the financial ledgers for example preparing and posting journals, reconciling accounts, and analysing information. Overseeing and taking accountability for the integrity of balance sheet accounts (e.g. analysing and clearing suspense accounts, reconciling, and verifying balance sheet accounts) Analysing, checking, transforming data to/from stakeholders to create budgets and deliver insightful monitoring reports. To support the Finance Manager with the preparation of financial forecasts, taking accountability on key service charge expense categories. Creating strong relationships with stakeholders including the ability to influence and gain buy in from internal customers, ensuring an understanding of their needs, their pressures and their business to enable sustained financial and operational business improvements Proactively seek out other views and methods to resolve problems, improve service charge delivery and identify and develop and deliver on key areas for process improvement.What you'll bring Essential skills Part Qualified (CIMA / CIPFA / ICAEW) Appropriate experience in a similar finance role. Appropriate working knowledge of Service Charge operations & regulations with relevant experience. Appropriate proven experience of using accounting systems and software, specifically advanced user of Microsoft ExcelWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit Group is delighted to be recruiting for a Customer Communications Manager to join our Reputation & Brand team in this brand-new role. This integral role will see the Customer Communications Manager oversee the end-to-end planning and delivery of customer-centric communication across both service communications and marketing communications,, setting the standard for customer communication across the organisation and building greater trust in Orbit by strengthening the customer brand and Orbit’s reputation. This role is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant. This is an agile working role with 1-2 days a week being based out of our Coventry office (subject to business need). What you'll achieve Oversee, plan and manage your team’s workflow, prioritising and challenging briefs, ensuring effective scheduling and alignment across teams. Play a leading role in taskforces, projects / programmes and workstreams, providing direction, support and counsel. Support crisis communications and incident management, including participation in the Out of Hours rota, spanning customer, colleague and media channels. Play a leading role in customer communications strategies for complex or high-risk situations. Be responsible for reviewing content that poses a reputational risk to Orbit, including the likes of media statements, complaints responses, legal letters and MP letters / emails. Ensure communications are customer-led using insight and engagement. Lead and develop your team, setting clear goals and performance expectations.What you'll bring Essential skills Passionate about contributing to the delivery of an excellent customer experience. Educated to degree level with a relevant professional qualification or appropriate experience in marketing or communications. Able to write high quality communications for a variety of audiences and channels. Experience of crisis / issues management with the ability to advise, show leadership and deliver communications in time-pressured situations. Experience of developing communication / or marketing strategies and using digital and print media to engage customers to build trust and strengthen reputations. Critical thinker, good analytical and problem-solving skills, and ability to think creatively, strategically and project plan. Proven leadership of small teams with a high degree of political acumen and judgment and the ability to motivate, inspire and drive innovation. First class interpersonal skills - highly collaborative, able to build relationships, work effectively across groups and inspire confidence among stakeholders. Professional when under pressure and dealing with difficult and complex situations, with the ability to think clearly and act calmly.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

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A well-established childcare provider is seeking a passionate Childrens Home Manager to lead a high-quality environment for children.

You must have a Diploma/Degree in Social Work and the right to work in the UK (VISA sponsorship can be transferred if you have UK experience).The successful candidate will have significant experience within.Salaries between £56,000 - £63,837 dependent on experience.Training & development opportuni

We are looking for a service manager to support our safeguarding and assurance work, so that the right environment is created for all of our staff to achieve this. We are committed to safeguarding and promoting the welfare of children/vulnerable adults.

Reporting to the Director of Impact and Engagement, as Safeguarding and Partnerships Manager you will act as the charity’s Designated Safeguarding Lead with responsibility for ensuring Greenhouse’s delivery has the safety and welfare of young people at its heart, with a highly trained informed w

An educational institution in Chester is seeking a Pastoral Support Manager to champion the well-being of vulnerable students. Knowledge of safeguarding policies is vital for maintaining student safety.

A recruitment agency in the UK is seeking a Team Manager to join their Adult Safeguarding Service.

A local council in London is seeking a MASH Team Manager to lead a team dedicated to enhancing children's lives. This permanent position involves promoting high-quality social work practices and ensuring effective safeguarding.

A leading care organization in the UK seeks a Home Manager to oversee operations, ensuring compliance with legislation and quality standards for looked after children. This role requires strong leadership skills and experience in the social care sector, coupled with a commitment to safeguarding and

A leading social work organization in England is seeking a Team Manager for its Family Safeguarding service.

Implement the school’s Safeguarding and Child Protection Policy and Procedures in line with national, statutory and school requirements, working with the Designated Safeguarding Lead (DSL) to monitor and review safeguarding procedures and policies to ensure they are updated and provide best practi

A well-known recruitment agency in the United Kingdom is seeking a dynamic Practice Manager to lead the Multi-Agency Safeguarding Hub team.

A fintech company in Greater London seeks a Manager for their Treasury team. In this role, you will build payment reconciliation frameworks, ensure compliance with UK safeguarding requirements, and collaborate with Product, Operations, and Legal teams. Ideal candidates have experience in safeguardin

A leading financial technology company in Shoreditch is seeking a Senior Analytics Manager to lead the analytics function in Treasury.

A leading educational organization in London is seeking an Assistant Centre Manager for summer contracts to oversee the smooth running of residential centres.