Are you a business? Hire sales support candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Sales Support Executive- Accessible Washrooms Job Title: Sales Support Executive - Accessible Washrooms Industry Sector: Sales Support, Sales, Business Development, Order Processing, Quotations ...
We are looking for anInternal Sales Personto join ourMiddlesbroughbranch (TS1) : * Contracted to 40 hours per week * Monday to Friday - 08:00 - 17:00 * No bank holiday workingrequired Benefits: * 25 ...
Duties as a Commercial Sales Executive ... Offering support and delivering key advice * Meeting customer needs and delivering quotations
Day to day sales support for group customers... ZIPC1_UKTJ
Hayley Group Limited are looking for a Vending Support personto join our well-established and ... previous sales and trends. * Managing and replenishing stock within the vending machines
Immeadiate start-New Sales Assistants are needed for this exciting new sales assistant opportunity ... It is my client's ongoing mission to support your personal development throughout this incredible ...
Employers want to know
Do you have work experience?
You will be operating at the heart of our business, driving sales and supporting our team to ensure we can deliver on our mission and achieve our vision. In return, we will ensure you are equipped ...
From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a ... Manage the sales activities for allocated developments, including lead management, customer ...
Field Sales Consultant - £25,000-£35,000+ earnings p/a JOIN US AT OUR VIRTUAL DISCOVERY SESSION ... Imagine working for yourself, at your own pace and with the support of a national brand, we have a ...
Alongside extensive training and support, you will receive a financial support package throughout ... As a Sales Consultant, you will represent the prestige and sophistication of Mercedes-Benz ...
Provide local after sales support to customers. * To deal promptly with customer enquiries, problems, or complaints. * To keep control of vehicle stock/deliveries. * Achieve agreed targets. We are ...
... supporting applications. About the role: We are looking for an experienced B2B Sales Manager to ... join our growing company. Reporting to the Business Development Director, the B2B Sales Manager ...
You will collaborate with a dynamic team and benefit from on-going training and support. * This role is approx. 50 / 50 split account management / new business. The Company hiring an Area Sales ...
DIGITAL SALES SPECIALISTRemote working. Must live within 2 hours of Stockton on Tees. You will be ... and support: search engine optimisation, pay-per-click, social media, and ecommerce solutions too
Manage your customer opportunities and work within our sales tools environments to manage a growing ... Supporting business developments and customer success. * Cross functional projects through your ...
Sales Coordinator Imperial Recruitment Group are delighted to announce that we are working in ... Support Finance to ensure business partner payment / credit terms are adhered to. * Archive and ...
An exciting opportunity to join their team has arisen for an experienced Sales Manager to develop ... supporting operations with service-related queries.If you think you have the drive to succeed and ...
We don't do 'hard sales'. The role involves talking to customers over the phone about how we can ... We're here to support you in being successful, meaning we'll do everything we can to make sure you ...
The main requirements for this role of Sales Valuer are to have experience in the property industry ... Engage and support customers throughout their journey * Build a relationship and be the customer ...
... support and career path For more information about this exciting and rewarding Business Development Manager career, please APPLY TODAY. Key: Business Development Manager, Field Sales, Media Sales ...
... No Sale, No Fee. * Flexible hours - work around commitments. * Freedom to employ your own team. * No earnings cap. * In house marketing team - providing personalised support, with free money every ...