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The Employee IT Experience Team are looking for an enthusiastic and customer focused Customer Success Manager at Higher Officer (HO) grade. Customer Success Manager - Telford - Plaza 1 and 2 About the job Job summary Discover a car

A leading cybersecurity firm is seeking a Senior Manager in Customer Success to lead a high-performing team and manage flagship accounts.

A well-respected dealer group in Wimbledon is seeking an experienced Aftersales Manager to oversee department operations and lead a team. This role offers a market-leading OTE of over £70,000, exceptional training and development, and a strong emphasis on customer satisfaction.

Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team.

Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong re

We’re looking for a Senior Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. Help our largest customers drive procurement success on the Zip platform. Continuously improve Customer Success assets and p

Senior Performance Manager - Customer Experience. Our Customer Care team supports Deliveroo’s customers, riders, and restaurant partners—delivering thoughtful, efficient, and empathetic service at every interaction. In this role, you’ll help us deliver fair, timely and high-quality resolutions

A leading financial platform provider is seeking a Customer Success Manager to drive customer growth and engagement. The successful candidate will identify product utilization opportunities and support customers in maximizing their use of the Airwallex platform. Candidates should have at least 2 yea

Maintain detailed records in Salesforce, including engagement plans, success metrics, and customer health indicators. Someone who is empathic, listens and understands the customer’s needs through strong relationship building. If you thrive on customer satisfaction and turning ideas into reality, t

And we need a passionate Customer Success Manager like you to help us get there. Our Customer Success team plays a pivotal role, responsible for nurturing the overall business and executive relationships with TELUS Health customers. As a Customer Success Manager, you'll have the opportunity to culti

As ourCustomer Success Manager, you are the architect of that transition. From the moment the contract is signed, you own the timeline, the tasks, and the successful "Handover to Live.

A leading SaaS company in London is seeking a Senior Manager of Customer Success to lead a team of 8 across European markets. The ideal candidate has over 8 years of experience in customer success and is skilled in cross-functional collaboration, mentorship, and strategic leadership. This position o

A well-established recruitment agency based in the UK seeks a Customer Account Manager for a 12-month FTC. This role involves managing customer portfolios, enhancing engagement and retention through proactive communication, and ensuring excellent customer service. Ideal candidates will possess stron

We are looking for an addition to our Customer Success team to be a trusted partner to some of the world’s most ambitious advertisers! As a Senior Customer Success Manager at Smartly, you’ll take ownership of our global customers from the first week, give consultative advice, scope and drive lon

Communicate project progress, risks, and dependencies to senior leadership. Develop frameworks for customer behavior analysis, segmentation, and predictive insights. Proven ability to manage senior stakeholders (CTIO/CxO level).

Customer Adoption and Success Manager. Customer Adoption and Success Manager. Configure systems to automatically route "Low Maturity" customers to high‑touch interventions and "High Maturity" customers to automated innovation paths.

The Role – Senior Client Success Manager. The Senior Client Success Manager (sCSM) is responsible for driving measurable value, retention, and growth across a portfolio of strategic clients. Own success strategy for a portfolio of strategic accounts, including account plans, success roadmaps, and

A leading AI advertising company in the UK is looking for a Customer Success Manager/Account Manager to drive client success and manage campaigns. This pivotal role demands a client-centric approach with a minimum of 4 years in account management or customer success.

A leading UK FinTech is seeking a Customer Success Manager to oversee and enhance client engagement and retention. This role involves managing a varied portfolio of high-value customers, ensuring an exceptional experience, and supporting their journey with the company's invoice finance solutions. Su

We are looking for a Senior/Principal Customer Success Manager to join our Customer Experience team. Senior/Principal Customer Success Manager. As a Senior CSM, you will be assigned to a portfolio of customers and be responsible for the success of those accounts.

Senior Customer Manager - Off Trade. We’re looking for a commercially driven Senior Customer Manager to accelerate growth across volume, revenue, profit and market share within our Off-Trade team. You’ll be one of the key contacts for this grocer, managing the account, negotiating the annual agr

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Demonstrated success driving adoption, process improvement, and measurable outcomes for ente

A leading food ingredients business based in the UK is looking for a Client Success Manager to drive customer satisfaction and innovation.

In this role, you'll lead our Customer & CRM Analytics function, using data-driven insights to shape how we connect with millions of customers across the UK&I. You'll develop and own the Customer & CRM Analytics strategy for TUI UK&I, ensuring customer insight drives business decisions and optimises

The Customer Success team aims to provide exceptional personal service to our High Touch and Mid Touch B2B customers that will establish long-term, successful relationships with our partners, who will help us unlock tech industry opportunities for individuals worldwide. The Customer Success Manager

A tech company specializing in customer engagement is seeking a Senior Customer Success Manager in London. Key qualifications include 5+ years in Customer Success, experience with B2B clients, and strong presentation skills.

A leading technology firm in Greater London is seeking a Strategic Customer Success Manager to ensure customers realize their investment value. Responsibilities include managing a portfolio exceeding £100k in revenue, developing customer growth strategies, and fostering internal collaboration to im

Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre‑existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. We’re looking for additional Customer Success Managers to pl

You will be responsible for managing all aspects of the customer experience for a base of circa 30-60 business customers, billing over £1,000 per month. Build strong relationship with key contacts of all customers within allocated customer base. You will be part of the team that provides a remarkab

The Customer Success Manager oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators. The CSM II will perform hands‑on account management activities as well as collaborate with other team members

A dynamic software company in London is looking for a Customer Success Manager to strengthen relationships with B2B customers and drive product adoption. The ideal candidate will have a minimum of 5 years' experience in Customer Success or related roles, be adept at engaging with stakeholders, and p

Build and execute structured Success Plans aligned to customer KPIs. Customer Success, Account Management or similar SaaS role (ideally in the MarTech space). Run regular business reviews with senior stakeholders.

Liaise with warehouse and logistics teams to source products and ensure timely and accurate fulfilment of customer requirements. Maintain accurate records and ensure all customer interactions are logged appropriately. As an Account Manager, you will be part of a dynamic and collaborative internal sa

A tech company focused on customer success is seeking a Customer Success Manager in Greater London. This role involves maintaining customer relationships, providing proactive support, and utilizing data insights to enhance customer satisfaction. The successful candidate will have strong interpersona

A cutting-edge technology firm in Greater London is seeking a Majors Customer Success Manager to guide significant customers through their journey. The ideal candidate has a strong background in customer success and account management in an enterprise SaaS or legal context. The role includes enhanci

Strong senior stakeholder management skills and professional presence, with ability to build "business partner" relationships with senior customers across Bain practices, regions and Global Business functions. The Senior Specialist will be responsible for the successful end to end delivery of extern

A leading SaaS security firm is seeking a Customer Success Manager in London. The successful candidate will be responsible for building relationships with customers and driving revenue growth through effective sales strategies.

The Customer Success organisation is composed of four teams: pre‑sales, customer success, account management and support. The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realise measurable outcomes from their investment in our platform. CSMs partner with Ac

Customer Success Manager - Tax Software page is loaded## Customer Success Manager - Tax Softwarelocations: London: Chippenham: Birmingham UK: Bristol: Petersfieldtime type: Full timeposted on: Posted Todayjob requisition id: R0018823* Competitive Compensation and Benefits* Home Offic

A leading SaaS company is seeking an experienced Customer Success Manager to oversee relationships with strategic customers. This remote role requires a strong background in customer success with enterprise clients. Ideal candidates will have over four years of experience in customer-facing roles an

With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive is a must have for every organisation,” you can see why customer obses

A global health services provider is seeking a Customer Success Manager to build relationships with client organizations while driving client success and satisfaction.

A tech company in the construction industry seeks a Strategic Customer Success Manager to join their London team. In this role, you will be responsible for managing customer onboarding and ensuring retention and growth across a portfolio of SaaS customers. The position demands strong communication,

After key NiCE CX customers have purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship and value realisation, becoming the customer’s trusted advocate within NiCE CX. The Customer Success Manager begins engaging

Customer Success Manager - Accounting. Years of SaaS Customer Success Experience. You've owned renewals, driven expansion, and worked cross-functionally to deliver success.

We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence. The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. Data-driven approach to decision making with experience developing customer success pl

The Customer Success Manager leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. Interlock wi

A leading transportation technology and service provider is looking for a Senior Partner Success Manager to own the success of transportation systems in partner cities across Western Europe.