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📌 Service Operations Lead | Networks 📌 Belfast 📌 Up to £58,000 - £65,000 + 10% Bonus 📌 10% Company Pension + Share Schemes + Excellent Benefits 📌 Hybrid Working | 3 On Site | 2 Remote Eligibility for Security Clearance (SC) and Police Personnel Vetting (PPV3) is required. Applicants must have a minimum of 5 consecutive years' UK residency or working history. The Role In a Nutshell Own the technical health of a live, business-critical managed service end to end, 24x7x365, for one of the UK's most demanding enterprise customers. This is the role for an engineer who wants to be the definitive technical authority on a service: the person who leads the room during major incidents, challenges the status quo, and turns complex networking estates into stable, resilient, improving platforms. The Business One of the UK's most established communications and technology businesses, serving large enterprise and public-sector customers with mission-critical networks, voice and managed services. With significant annual investment in research and development and a substantial UK engineering workforce, this business has the scale, the technology and the customer base to take on the country's most complex programmes. The business invests genuinely in career development, world-class training, and the kind of work that accelerates a technical career. The Role As the Service Operations Lead, you'll provide deep technical support and end-to-end ownership for maintaining the service. You won't be buried in a ticket queue; you'll be the main technical point of contact during live service, linking customers, internal resolver teams, suppliers and third parties for the complex decisions that keep services stable and secure. You'll assess complex in-life changes and clearly explain impact, risk and options to customers, account teams and delivery partners. When major incidents hit, you'll lead them to resolution, coordinating multiple teams, challenging delays and cutting through unclear ownership to protect customer outcomes. Beyond the day-to-day, you'll actively manage the technical estate, spotting capacity limits, end-of-life risks and vulnerabilities before they bite. You'll challenge current designs, propose improvements that increase performance and resilience, and keep documentation sharp. This is a role built on authority, influence and genuine technical credibility across networking technology. Skills & Experience • Technical accreditation to Professional or Specialist level (or equivalent), with a strong working knowledge of ITIL practices, • Proven experience technically supporting a 24/7 live managed customer solution across networking technology, working with a host of third parties and suppliers, • Strong technical governance and risk-based decision making, with the ability to set and interpret technical standards and make defensible decisions, • Demonstrable incident leadership and operational control, coordinating stakeholders and driving timely restoration under pressure, • Deep end-to-end service understanding, including how upstream and downstream dependencies affect outcomes in production, • Strong stakeholder management and the ability to communicate complex technical issues clearly, • Ability to obtain and hold all required clearances (SC, NPPV, etc.) The following would be an advantage: • Strong understanding of network and software-defined networking technologies (Cisco, Aruba, Juniper, Fortinet, Nutanix, AWS, Azure), • Exposure to emerging technologies across the full IT spectrum, • Automation and observability experience: tooling, dashboards, alert tuning and runbooks, • Commercial awareness of SLAs, OLAs, penalties and regulatory expectations Your Responsibilities • Own the technical health of the live service end to end, ensuring changes, incidents and improvements protect customer outcomes, • Assess complex in-life changes and clearly explain impact, risk and options to customers, account teams and delivery partners, • Act as the main technical point of contact during live service, linking customers, internal teams and partners for complex decisions, • Lead complex incidents to resolution, coordinating multiple teams and challenging delays or unclear ownership, • Work with internal resolver teams, suppliers and third parties to operate stable services and resolve issues quickly, • Challenge current designs and propose improvements that increase performance, resilience and value, • Actively manage the technical estate, identifying capacity limits, end-of-life risks, vulnerabilities and required actions, • Build trusted relationships with customers, suppliers and internal teams, influencing through expertise and authority, • Keep all technical documentation accurate and up to date Other skills required: • Technical Authority - Credibility to set technical direction, interpret standards and make defensible, risk-based decisions others trust, • Incident Leadership - Ability to take control during major incidents, maintain situational awareness and drive clear comms to timely restoration, • Stakeholder Influence - Exceptional communication skills, building rapport with customers and suppliers and influencing through expertise rather than authority alone, • Improvement Mindset - A proactive instinct for spotting risk and inefficiency early and driving meaningful service improvement, • Coaching & Knowledge Transfer - Ability to upskill operational teams, transferring customer-specific knowledge and technical insight Benefits • 10% on-target annual bonus, • 10% company pension scheme, • Company share saving schemes, • 25 days annual leave plus bank holidays, increasing with service, • World-class training and development opportunities, • Wide range of flexible benefits, • Hybrid working: 3 days on site, 2 days remote keywords: service operations lead, network operations lead, technical service manager, technical operations authority, toa specialist, itil, incident management, managed services, network engineer, 24/7 support, technical governance, stakeholder management, service management, network operations, sc clearance, nppv, observability, automation, cisco, fortinet, juniper, aruba, sd-wan, belfast, telecoms

A regional health authority in Belfast is seeking a Clinical Scientist Band 8A for Non-Ionising Radiation.This permanent role involves leading the provision of expert scientific advice and serving as a Laser Protection Adviser across health trusts in Northern Ireland.Applicants must be HCPC register

A leading medical physics service provider in Belfast seeks a Clinical Scientist to lead expert technical advice on non-ionising radiation protection.The successful candidate will ensure compliance across the Health and Social Care sector, serving as a Laser Protection Adviser.Ideal applicants will

Belfast, United Kingdom | Posted on 20/05/2026 Exclusive medical role serving VIP clients aboard a luxury mega-yacht.Combine elite clinical skills with premium hospitality and global travel.Deliver immediate first-response care for onboard guests.Maintain high-end clinical equipment to international

KFC Belfast - Ballyhackmore is looking for a Cook who will be the engine of the kitchen, prepping, cooking, and serving their legendary chicken with pride.

Passionate About Cooking & Quality Food – Loves preparing and serving great food. Our Chefs also oversee the kitchen budget and ensure compliance with hygiene and food safety local regulations. Follow HACCP and food safety regulations, including proper storage and labelling.

Responsibilities include food preparation, serving meals, maintaining cleanliness, and promoting meals to students and the community. Candidates should possess effective communication and interpersonal skills, with a motivation for excellent customer service. This role is essential in providing a hy

You’ll be the engine of the kitchen—prepping, cooking, and serving up our legendary chicken with pride and precision. You’ll be the heart of the hustle—prepping, cooking, and serving up our famous chicken to perfection. You’ll follow our prep and cooking processes to the letter, keeping it

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KFC Belfast - Donegall Place is seeking a Cook to join their team. The role is centered around prepping, cooking, and serving delicious chicken while ensuring food safety and quality standards.

Kentucky Fried Chicken (KFC) in Glengormley is seeking a Cook to join their team.As a Cook, you will be responsible for prepping, cooking, and serving their iconic chicken with quality and speed.KFC offers a welcoming atmosphere where everyone is encouraged to be themselves, along with benefits like

VanRath is looking for an Internal Sales Representative for their Belfast branch, serving the construction industry. Responsibilities include welcoming customers, processing transactions, upselling products, and maintaining the trade counter.

Ground Floor Team Member – Belfast City Centre (Alfred Street) Premier Inn.We’re recruiting for a Ground Floor Team Member as the friendly face of our hotel.You’ll welcome guests, help them rest easy from the moment they check in—making a cocktail, serving a meal, or coordinating with housek

You’ll be the engine of the kitchen—prepping, cooking, and serving up our legendary chicken with pride and precision.It’s fast, hands‑on, and all about bringing the flavor while backing your team every step of the way.You’ll be the heart of the hustle—prepping, cooking, and serving up ou

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of custome

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Field Application Scientist (UK‑Based, Serving EMEA).

Main area Brant Ward Grade NHS AfC: Band 3 Contract Permanent Hours.Flexible working options available) Job ref 274-11834-OA .Employer Lincolnshire Partnership NHS Foundation Trust Employer type NHS Site Brant Ward, Witham Court Town North Hykeham Salary £25,760 - £27,476 per annum Salary period Y

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Looking for a career where you can genuinely change lives every single day?.Queens Quarter Housing is recruiting passionate, resilient and caring people to join their team supporting homeless adults with complex needs in Belfast.Support vulnerable adults with wellbeing & independent living.Help peop

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