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At TR, part of Trifast plc, we’re more than fasteners, we’re the trusted partner behind some of the world’s most advanced industries. As a global leader in the design, engineering, manufacture, and supply of fastenings and Category ‘C’ components, we deliver smart, efficient solutions that enhance performance across major assembly operations. From Automotive to Smart Infrastructure and Medical Equipment, our focus on engineering excellence and streamlined supply keeps us at the forefront of progress. We are looking to recruit a Service Desk Analyst to join our team based in the NDC. The role is 37.5 hours per week, with the option of hybrid working. 3 days in the office and 2 at home. The Role As a key member of the Service Desk team, reporting to the Global Service Desk Manager, you will play a critical role in supporting the business by ensuring that all incidents are accurately logged and tracked within the ticketing system. You will manage the end-to-end resolution of incidents, adhering to Service Level Agreements (SLAs) to minimize downtime and ensure seamless business operations. In this role, you will provide support for a range of enterprise tools, with a particular focus on Dynamics 365 (D365). You'll assist users by answering queries, troubleshooting issues, and escalating complex problems when necessary to ensure minimal disruption. Your day-to-day will primarily involve handling inquiries via phone, email, and the ticketing system, addressing both general IT issues and D365-related concerns. You’ll also be responsible for escalating unresolved issues to the appropriate teams within the department to ensure swift resolution. Key Tasks • Incident Management - Efficiently log, track, and resolve IT incidents in alignment with service level agreements (SLAs), escalating issues when necessary to ensure timely resolution., • Customer Support - Deliver outstanding support via phone, email, and ticketing systems, ensuring all user queries are handled promptly and effectively., • Knowledge Documentation - Maintain and update self-help resources to empower users and colleagues to resolve common issues independently., • Cross-Team Collaboration - Work closely with internal departments and external vendors to drive swift and effective outcomes., • Issue Ownership - Take proactive ownership of customer issues, troubleshooting across hardware, software, and network environments., • Remote Support - Provide remote assistance to users globally, accommodating various time zones and ensuring consistent service delivery., • IT Asset Management - Provision, configure, and maintain IT equipment - including laptops, desktops, and peripherals for new and existing users, supporting smooth onboarding and optimal performance., • Enterprise Application Support - Support core business applications such as Dynamics 365, email platforms, and collaboration tools to ensure operational continuity., • Security Awareness - Promote IT best practices and online security guidance to enhance user awareness and protect organisational assets. Key Relationships/Stakeholders • Internal IT Teams: Collaborate closely with infrastructure, application support, and cybersecurity teams to escalate and resolve complex technical issues efficiently., • End Users (Global Workforce): Provide first-line support to employees across multiple regions, ensuring prompt and effective resolution of IT incidents and service requests., • Service Desk Team Members: Work in tandem with fellow analysts and team leads to maintain consistent service delivery, share knowledge, and foster a collaborative environment., • IT Service Management (ITSM) Team: Coordinate on incident, problem, and change management processes to ensure alignment with ITIL best practices, driving continuous improvement., • Vendors and Third-Party Support Providers: Act as the main point of contact for external partners, coordinating hardware, software, and service escalations or maintenance., • Training and Knowledge Management Teams: Contribute to the development and upkeep of knowledge base articles, user guides, and training materials to empower users and improve service quality. Skills and Experience • Technical Expertise: Proficient in both Windows and macOS environments, with a strong understanding of a wide range of enterprise tools and applications., • ITSM Tools: Hands-on experience with industry-leading service desk platforms, such as TOPdesk; ServiceNow and JIRA, for efficient incident and request management., • Clear Communication: Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into easily understandable language for diverse audiences., • D365 F&O Expertise: In-depth experience with Dynamics 365 Finance and Operations, including troubleshooting, system optimisation, and issue resolution is ideal., • Analytical Problem-Solving: Strong analytical mindset with a methodical approach to diagnosing and resolving technical issues, ensuring minimal disruption for end users., • Customer-Centric Approach: Resilient, service-oriented, and adept at balancing multiple priorities, all while maintaining a positive and professional user experience., • Team Collaboration: Excellent interpersonal skills with the ability to collaborate seamlessly across internal teams and with external stakeholders to deliver effective solutions., • Adaptability & Agility: Comfortable working in fast-paced, evolving environments, with a proven ability to pivot and adjust to changing business needs., • Global Perspective: Experienced in providing support to users across multiple regions and time zones, with a strong appreciation for diverse cultural nuances. Education and Qualifications • 3-5 years of experience in IT support or Service Desk roles, ideally within a global, multi-time-zone environment., • Strong IT proficiency with the ability to quickly grasp and adapt to new software, systems, and technologies., • Familiarity with ITIL frameworks, with an ITIL Foundation certification being highly desirable., • Experience with service management tools such as TOPdesk; ServiceNow or JIRA, ensuring efficient issue resolution and support operations., • Exposure to enterprise platforms like Active Directory, Office 365, SharePoint, Teams, and Dynamics 365, with a solid understanding of their functionalities., • Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus and demonstrate commitment to professional development., • Fluency in English (both spoken and written) is required for effective communication and collaboration. What we Offer • 25 days holiday + 8 bank holidays. The business does observe a Christmas shutdown period and a maximum of 4 days will be deducted from employees annual leave entitlement., • On-site parking, • Life insurance *4 basic salary, • Pension, • Employee Assistance Programme

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Astute's Team are partnered with a market leader in hazardous waste management services across the UK, to recruit a Technical Waste Assessor / Technical Specialist to support the wider business from their Essington site. We are looking for someone with strong knowledge of waste assessment, classification, and compliance to provide expert support across the business units. The role is critical in ensuring waste streams are assessed, routed, and managed in a compliant, safe, and commercially effective manner. If you have experience working within the hazardous waste sector within a technical assessor, chemist or site support role, have an understanding of chemical interactions and are looking for a new opportunity, please submit your CV to apply today. Responsibilities and duties of the Technical Assessor position: Reporting to the Technical Manager (Essington), you will: Key Responsibilities: Technically assess waste enquiries to accurately characterise, classify, and confirm compliance with permits and legislation. Proactively support and promote a generative safety culture, contributing to a safe and compliant working environment. Identify and assign cost-effective treatment and processing routes, both in-house and via approved third-party facilities. Scope and assess materials for the safe carriage of waste on internal and external vehicles. Provide technical advice, guidance, and support to sites, commercial teams, and external customers. Support the production and review of RAMS for Industrial Services activities across the business and on customer sites. Ensure all activities are undertaken in accordance with company policies, procedures, and current legislation. Produce technical reports and documentation as required. Maintain continuous professional development to ensure ongoing competence in the role. Support the wider technical function across other business units as required. Undertake any other reasonable duties as requested by the Technical Manager. Professional qualifications: We are looking for someone with: HNC or degree level qualification in Chemistry (or a suitable equivalent). Dangerous Goods Safety Advisor (DGSA) qualification would be advantageous IOSH qualification. A strong commitment to maintaining technical competence and professional standards. Knowledge, skills and experience: The successful candidate will demonstrate: Working knowledge of the waste management industry. Good understanding of waste operations, including Industrial Services. Ability to interpret analytical data, permits, and legislation accurately. Experience using waste management software systems. Strong planning and organisational skills, with the ability to manage their own workload effectively. The ability to communicate clearly and confidently with stakeholders at all levels of the organisation. Salary and benefits of the Technical Assessor role: Salary up to £35,000 DOE 25 days holiday + bank holidays Competitive Package Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful. TPBN1_UKTJ

Your new company We are recruiting on behalf of a leading building services company. The company specialises in providing comprehensive building services solutions, including HVAC, plumbing, and electrical systems, to a wide range of clients. They are known for their commitment to quality, innovation, and customer satisfaction, delivering projects across various sectors such as commercial, residential, and industrial. With extensive experience and expertise, they offer tailored solutions that meet the specific needs of each client and have a proven track record of successfully completing projects on time and within budget. Your new role As a Mechanical Project Manager, you will oversee and manage mechanical engineering projects from inception to completion. You will coordinate with clients, contractors, and internal teams to ensure project objectives are met. Your responsibilities will include developing project plans, timelines, and budgets, monitoring project progress, and making adjustments as necessary to ensure successful completion. You will also ensure compliance with industry standards and regulations, prepare and present project reports and documentation, and identify and mitigate potential risks associated with projects. What you'll need to succeed Some experience in project management within the building services industry Strong organisational and time management skills. Excellent communication and interpersonal abilities. Ability to work effectively both independently and as part of a team. Proficiency in project management software and tools. What you'll get in return Competitive salary ranging from £35,000 to £60,000, based on experience Opportunities for professional development and career growth. A supportive and collaborative work environment. Comprehensive benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

Agilio Software Group is a leading UK healthcare operations software provider, delivering mission critical solutions that help healthcare organisations operate efficiently and compliantly. We are currently recruiting for a Business Development Manager (North of England) within Patient Plan Direct as

Location: Rotherham S60 2XRContract Type: PermanentJob Type: Full time, 37.Salary: Up to £80,000 DOELeger Shearings Group is the UK's largest escorted coach tour operator, offering self-drive breaks, holidays to the UK and Europe, specialist Battlefield Tours, and educational experiences across fou

They are hiring aDevelopment Managerwho will not only manage process but also spark innovation and drive meaningful change.

A leading software company in the UK is seeking an experienced Software Development Manager to join their AEC Data team. The ideal candidate has 8+ years of development experience, a strong background in API strategy, and proven leadership skills.

Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations. Experience in recruiting, hiring, mentoring/coaching

We’re looking for a forward-thinking Software and Development Manager to lead the development of enterprise systems at Alzheimer’s Society. Software and Development Manager. Software and Development Manager.

A forward-thinking company in Asset Management is seeking motivated Sales Development Representatives to drive lead generation and build strong client relationships.

IT Change Project Manager - Software Development - Day Rate Contract Inside IR35. IT Change Project Manager – Software Development. This role will focus on delivering small to medium projects, changes, and workstreams within larger initiatives, primarily within software development and change prog

IT Change Project Manager – Software Development. This role will focus on delivering small to medium projects, changes, and workstreams within larger initiatives, primarily within software development and change programmes. We are seeking an experienced IT Change Project Manager to join a dynamic

UK-based development team (currently 9–10 engineers, with plans to grow). Organize, mentor, and scale a high-performing development team.

A leading technology firm is seeking a Software Development Manager to lead a talented team responsible for developing and maintaining software solutions. The ideal candidate will have over 10 years of experience in software development using Microsoft technologies and strong leadership skills.

A UK manufacturing firm seeks an experienced Software Developer to lead their software development team. This role involves guiding secure web application development and enforcing best security practices.

Programme Manager – Software Development. Programme Manager – Software Development. Programme Manager (hands on) – Cloud Software Development – Up to 90K.

As Software Development Manager, working closely with the General Insurance International Digital Product Manager you will be responsible for planning development and directing the team during sprint. Manage International Agile team(s) to deliver new software as well as maintain and support past and

A leading software company is seeking a Software Development Manager to join their engineering team. Candidates should have 5+ years of experience, proficiency in software development using technologies like Go and React, and strong communication skills. This remote role involves building and managi

Senior Business Development Manager (Software Consulting Services). TrueNorth are working with a UK based consultancy that is expanding its business development function with a newly created Senior Business Development Manager role. Over 5 years experience of software development service / consultan

We’re looking for an experienced Development Manager who is a true all-rounder - someone who combines strong technical ability with excellent people skills, and who enjoys both leading a team and building software. Our software includes our Edit website builder and our iKnow admin software that is

Manage International Agile team(s) to deliver new software as well as maintain and support past and future solutions utilising Agile software development best practices. Working with the Domain Owner to Coordinate the efforts of third-party and outsourced software development vendors. General Insura

This senior leadership role will focus heavily on software engineering excellence across full-stack development, system design, architecture, and software delivery processes - while also overseeing our data engineering, cloud infrastructure, and security functions. Oversee full lifecycle software de

Due to internal staff development, an excellent opportunity has arisen to join the Software Development Team at one of the UK's leading manufacturers of touch screen kiosks providing kiosk hardware and bespoke software solutions. Due to this continued growth they are now looking to recruit an experi

A leading healthcare company is looking for a Software Development Manager to lead a dedicated team of developers and testers. The role involves managing software development processes, delivering solutions, and ensuring project success across various departments.

You will ensure the software meets the agreed acceptance criteria and the team’s definition of done. From design, development, testing, deploying and maintaining up-to-date applications and services, you enable The Company to deliver mission-critical communications solutions for customers. Experie

Software Development Manager page is loaded## Software Development Managerremote type: Hybrid Workinglocations: Birmingham, United Kingdom: Colchester, United Kingdom: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R251056With a company culture r

Minimum 7 years experience in software development and/or engineering, with 3+ years leading a product or development team. Software Development Manager - Previso (Hybrid Work Schedule). Lead the Previso software development team.

Software Development Manager, Resilience Engineering. As an Engineering Manager, you will play a pivotal role in leading a talented team of engineers, collaborating with cross-functional teams to design and build scalable, automated systems. Manage and mentor a team of software engineers, overseeing

For Development Managers this means supporting and growing your people, strong execution as a team and ganó as a triad (the teams Designer + Product + Development manager leadership group), and building solid technical solutions. We are currently seeking a highly technical Software Development Mana

A leading insurance company is seeking a Software Development Manager to lead Agile teams and deliver innovative solutions. Ideal candidates will have extensive experience in software development, leadership, and Agile methodologies. This role involves responsibility for planning, directing developm

New Product Development Manager - Enabling Services. Be responsible for enabling lessons learnt and continuous improvement of the product development methodology. Work with key system providers to roll the authored methodology into a chosen software system that can integrate with existing or new com

Manage International Agile team(s) to deliver new software as well as maintain and support past and future solutions utilising Agile software development best practices. Working with the Domain Owner to Coordinate the efforts of third-party and outsourced software development vendors. Have experienc

As they expand our operations across the UK & Europe, they are seeking a hands‑on and strategic Development Manager to lead their engineering team, which includes software development, devops and testing teams, ensuring the delivery of secure, high‑quality communication systems. Ensure developme

We are seeking a proactive and technically adept Software Development Manager to lead and inspire high-performing, cross-functional development teams. Software Development and IT System Custom Software Development. Software Engineering Manager - Product Generalist.

If you are interested in this Software Development Lead position and meet the above requirements please apply immediately. My leading Banking client are looking for a talented and motivated individual to be responsible for the successful software delivery from inception to deployment for the complet

A leading legal technology firm in the UK is seeking a highly technical Software Development Manager to lead an Engineering team. This role demands a strong background in Python and experience in people leadership within software development.

Knowledge of engineering practices and patterns for the full software, hardware, and networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations. Experience in recruiting, hiring, mentoring/coa