104 Best store Jobs in Egham (December 2025) - page 2

Residential Building Manager

12 hours ago

Slough

Department: Residential Estates Company: CW Wood Wharf Residential Staffco Limited Reporting to: Manager - Operations & Facilities Job Summary The Residential Building Manager is responsible for leading all aspects of operations, resident experience and service delivery across 10 Park Drive and 8 Harbord Square two luxury residential buildings located in the Wood Wharf district of Canary Wharf. The role supports operations through a visible on-site presence, ensuring that the buildings operate safely, efficiently and to the highest standards of quality and hospitality. The Building Manager sets the tone for service culture, integrates with the Front of House and Maintenance teams, and ensures every aspect of building management runs smoothly. It is a key management position that combines operational excellence, staff and resident engagement to maintain 10 Park Drive, 8 Harbord Square and the Wood Wharf estate as one of Canary Wharf's go to destinations. Salary is up to £60,000 DOE Closing Date is Sunday 21st December Main Responsibilities Operational Oversight • Provide overall management of the residential buildings, including oversight of all resident-facing services and standards., • Act as the lead point of contact and spokesperson for all resident-related matters, including engagement with Residents Associations and Groups., • Lead on the coordination and delivery of building services and resident engagement strategies. Working closely with the Manager - Front of House, Maintenance Team, and Manager - Operations & Facilities, ensuring full team effectiveness, clear objectives, and joined-up delivery., • Deliver a consistent, high-quality residential experience through proactive communication, visibility, and professional resident interactions., • Coordinate all building-wide communications, notices, newsletters and updates., • Manage and attend resident meetings, forums, and engagement sessions., • Oversee the presentation, operation, and service delivery of all communal and resident-facing amenity spaces, including lounges, dining rooms, screening room, and roof terrace., • Ensure resident access policies, usage rules, and service levels are monitored and maintained., • Manage the day-to-day delivery and performance of soft service contractors, including cleaning, pest control, waste, window cleaning, and landscaping., • Undertake regular quality checks and audits of cleaning and presentation standards., • Work with the procurement and estate teams to review and tender contracts where necessary., • Develop (where required), review and own Standard Operating Procedures (SOPs) for all resident-facing services., • Ensure all processes are documented and followed by all relevant staff., • Assist with service charge budget preparation and monitoring. Attend monthly and quarterly expenditure and service charge review meetings, ensuring budgets are tracked accurately and corrective actions are taken where necessary., • Ensure the forthcoming year’s budget is planned, reviewed and submitted in a timely and coordinated manner., • Ensure all incidents with potential insurance implications are reported promptly to the Insurance Department., • Progress insurance claim procedures in line with company requirements., • Provide management oversight of retail and commercial units located within the residential building, ensuring that occupiers adhere to building regulations, lease obligations, and standards of presentation., • Work collaboratively with the Manager - Operations & Facilities on any M&E, fire safety or compliance matters relating to the commercial premises., • Support the delivery of sustainability and environmental initiatives as directed by Canary Wharf Group, including waste reduction, recycling improvements, energy-saving practices and resident engagement campaigns., • Work collaboratively with the Manager - Operations & Facilities, Manager - Front of House and wider CWRML colleagues., • Support the Manager - Front of House with maintaining accurate resident data, raising purchase orders, financial administration, system upkeep, and compliance-related tasks., • Provide cover for the Manager - Front of House and Residential Building Manager at One Park Drive when needed., • Responding to emergency situations or urgent out-of-hours matters., • You will have ample experience in residential property or estate management, ideally within a high-end or mixed-use environment., • You have proven leadership experience managing multidisciplinary teams including technical and front-of-house functions., • You understand service charge administration, leasehold structures and compliance requirements., • You are confident in managing external contractors and soft service providers., • You are educated to A-Level standard (or similar) and hold a TPI qualification., • You are highly organised, commercially aware and confident communicating with a range of stakeholders., • You lead with professionalism, empathy and attention to detail., • You remain calm under pressure and take a solution-oriented approach to challenges., • You are financially literate and able to interpret budgets and reports accurately., • Act with integrity and deliver high performance, • Put our customers at the heart of what we do, • Find opportunities to collaborate with others across the business to achieve shared goals, • Encourage inclusive networks and treat others with respect and fairness, • Confident in making decisions appropriate to the role, • Learn from mistakes and listen to constructive feedback to improve performance, • Take pride in delivering high quality service which exceeds expectations, • Committed to opportunities for self-development, • Embrace change and innovation, • Proactively suggest ways to improve our business and encourage others to share ideas

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