Customer Liaison Officer
1 day ago
Slough
Alpha Scientific is at the forefront of chemical and microbiological testing, reliably providing organisations with detailed analysis of water and air quality. We are a team of highly skilled and trained scientists who work from purpose-built, UKAS accredited laboratories in Sittingbourne, Slough and Manchester. Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Alpha has ambitious growth plans. Responsibilities • To be the face of Alpha Scientific and ensure all queries and calls coming through to Alpha Scientific are dealt with in an accurate and timely manner., • To liaise with customers regarding water samples and customer queries., • Ensure clear communication with customers regarding requests and deliver consumables to customers., • Assistance in the day to day management of the sample log and registration., • Ensuring all work is carried out to the highest standard., • Working alongside the Customer Services Manager, Ops Manager and Laboratory Manager to ensure a high level of service is delivered to each customer., • Be responsible for all client queries, calls, emails and respond in a timely manner., • Ensure reports are sent to customers in a timely manner, both internal reports and external reports., • Ensuring all necessary records and quality data are maintained. Working hours: 5 days/week-37.5 hours/week – Rotational shifts. Shift 1: Monday-Friday 09:00-17:00 Shift 2: Tuesday-Friday 10:00-18:00, Saturday 08:00-16:00 Working style: Lab based. The Person • To have excellent communication skills, and to be confident when dealing with customers., • To be able to work well in a team, with an open, honest and approachable character., • To have a good eye for detail and understand fully the business processes. The Benefits • 20 days holiday, • Pension contribution matched up to 8%, • Life Assurance 3x base salary, • Private health scheme, • Genuit sharesave scheme