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Support Coach (Women and Children) Salary: £24,000 - £26,000 – dependent on experience Permanent, Full time 37hrs a week, including approximately 1 in 4 weekends. Mixed Shift Patterns 7am-3pm, 9am-5pm, 11am-7pm Our client is a not-for-profit housing association located in Luton. We are looking for an experienced Support Worker to join a growing company. Purpose: Support Worker As a Support Coach, you will be the primary supporter for residents, working to deliver the best possible outcomes for our residents; utilising psychologically informed ways of working to provide a service which is flexible and adaptive to the changing needs of customers and the team. The role covers a mother and baby unit and other all-female hostels. This position is open only to females due to the role and the genuine occupational requirement. This is in accordance with the Equality Act 2010, Part 1, Schedule 9. Responsibilities: Support Worker • Comprehensive delivery of the service to residents., • Work in a psychologically informed way, coaching residents in a person-centred way., • Working collaboratively with other Support Coaches to support each other to ensure that residents always receive a consistent standard of positive attitude and appropriate behaviour in the delivery of the service., • Carry out holistic assessments of new residents following referrals, devise and implement support plans and risk management plans., • Carry out daily recordings to evidence the support given and ensure the internal system reflects any changes relating to the resident., • Efficiently liaise with other professionals when needed such as social workers, solicitors, translators, police and education providers., • Conduct daily coaching sessions., • Support all residents on-site and manage your own case load of clients by organising and conducting coaching sessions, attending professional's meetings, making referrals to external agencies if needed and offering person-centred support., • Think creatively and practically to deliver the best possible support., • Provide assistance relating to benefit claims and personal contribution charges., • Participate in reflective practice sessions with the team with regards to supporting residents with complex needs., • Utilise knowledge, skills and experience to recognise difficult or challenging resident situations and use appropriate skills to support colleagues to influence and bring about positive change to the residents’ behaviour., • Ensure residents are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to participate in service improvements., • Attending networking and partnership meetings to gain support and ideas from external organisations., • Understand and follow policies and procedures always, including Health and Safety, Fairness, Lone Working, SOVA and Child Protection, reporting any concerns as required under legislation and Local Authority procedures., • Take responsibility for undertaking the appropriate level of Disclosure and Barring Service (DBS) check every 3 years, updating your manager of any changes in your status. Skills / Experience – Support Worker • Working with vulnerable people, • Awareness/understanding of social issues such as homelessness, well-being, support services, affordability, • Psychological insight, • Diversity/equalities, • Empathy, • Personal resilience, • Listening skills, • Excellent communicator - building trust, • Creative thinker, problem solver, • Confident decision maker, • Self-motivated/accountable, • Self-management/collaboration with others, • Planning skills, • Excellent literacy, • Good IT literacy, digitally inclusive