Senior Delivery & Installation Specialist
7 days ago
Middlesbrough
Gear4music is one of the UKs leading retailers of musical instruments and equipment, and were looking for an experienced and motivatedSenior Delivery & Installation Specialistto join our new in-house delivery team. Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. About the Role This is not a standard delivery role. Youll be responsible for the delivery, installation, and basic setup of high-value musical instruments, including pianos, directly into customers homesacross the UK. As a senior member of the team, you will work with the wider business to ensure every delivery meets our high standards of service, care, and professionalism. Key Responsibilities • Deliver, install, and set up large musical instruments (including pianos) in customer homes, • Lead by example, supporting and guiding other drivers on best practice, • Provide an exceptional, knowledgeable, and friendly customer experience, • Safely handle, position, and assemble equipment where required, • Follow delivery routes to ensure efficiency and timeliness, • Work closely with Customer Services to deliver a seamless in-house service, • Ensure compliance with driving regulations, including tachograph usage, • Full, clean UK driving licence with C1 entitlement (7.5T required), • Valid Driver CPC (Certificate of Professional Competence), • D4 medical (or willingness to obtain) if required, • Experience using tachographs and driving 7.5T vehicles, • Physically fit and comfortable with heavy lifting, • Proven experience in delivery and installation or setup of large/bulky items, • Strong hands-on ability (DIY skills or technical aptitude essential), • Excellent customer service and communication skills, • Musical knowledge desirable ideally a piano player or strong interest in music, • Leadership or team mentoring experience, • Comfortable operating a range of electric vehicles and 7.5T panel van (tachograph required), • Longer working days may be required depending on location (e.g. long-distance deliveries such as Cornwall), • Occasional overnight stays may be required depending on delivery routes, • Flexibility around working hours to accommodate longer/shorter days as required, • Generous discount scheme across our full range of music and home entertainment products, • Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas, • Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a Mindful Employer