Leicester
Mission and values The Good Shepherd supports disadvantaged people in Wolverhampton to end homelessness, recover, build independence and move out of poverty. We provide food, practical help, one-to-one and group support, accommodation support, training and pathways into employment. Our core values are hospitality, compassion, and respect. We recognise each person's dignity and potential for growth, and we deliver services in a person-centred way. Role Summary The Team Leader will provide day-to-day leadership and operational management for the Wolverhampton Homeless Integrated Recovery Service (WHIRS), a partnership between Good Shepherd and Recovery Near You supporting people who are rough sleeping, recently housed or at risk of returning to rough sleeping. The post holder will directly line manage the WHIRS Outreach Recovery Workers, and Recovery Sustainment Workers, ensuring consistent, safe and high-quality practice across outreach, recovery, tenancy sustainment and project administration. The role will also oversee the LEAP team of Peer Mentors and support the development of the Lived Experience Recovery Organisation (LERO) and Good Shepherd's wider recovery services, working closely with the Service Manager and Chief Executive. Key Responsibilities Project Leadership & Day-to-Day Management · Lead the day-to-day delivery of WHIRS, ensuring activity is organised, responsive and aligned with the project's purpose, service model and agreed outcomes. · Coordinate team priorities, workloads, rotas, outreach activity, case discussions and operational meetings. · Provide clear direction, practical support and timely decision-making to resolve operational issues and maintain continuity of service. · Work with the Service Manager to implement project plans, policies, procedures and service improvements. · Ensure the team works within the scope of the service and uses resources effectively. Line Management, Staff Development & Team Culture · Provide direct line management for the WHIRS Outreach Recovery Workers, Recovery Sustainment Workers and coordinate the delivery of the wider team including the Administrator, NMP, and other partners. · Undertake regular supervision, performance reviews, wellbeing conversations and development planning, maintaining appropriate records and following organisational procedures. · Set clear expectations, monitor performance and outcomes, recognise good practice and address concerns promptly and fairly with support from the Service Manager. · Identify learning and development needs and support staff to access appropriate training, reflective practice and professional development. · Promote a supportive, accountable and collaborative team culture rooted in hospitality, compassion and respect. Case Management, Practice Oversight & Quality Assurance · Oversee the quality and consistency of assessments, recovery plans, risk assessments, safety plans, case notes, referrals, reviews and case closures. · Provide guidance and appropriate challenge on complex cases, safeguarding concerns, risk management, professional boundaries and multi-agency responses. · Chair or facilitate case discussions and ensure agreed actions are allocated, recorded and followed through. · Monitor caseloads, engagement, missed appointments, transitions and outcomes to support safe and effective case management. · Undertake regular file reviews, practice audits and quality checks, agreeing corrective actions where required. Partnership Working & Integrated Delivery · Coordinate effective working between Good Shepherd, Recovery Near You, homelessness services, health partners, accommodation providers and wider agencies involved in WHIRS. · Represent Good Shepherd and WHIRS professionally at operational, multi-agency and stakeholder meetings as required. · Promote clear referral routes, information sharing, joint working and warm handovers across homelessness, treatment, health, housing and recovery pathways. · Build constructive relationships with partners and respond to operational challenges in a solution-focused way. · Escalate strategic, contractual or significant operational issues to the Service Manager and Chief Executive. Peer Mentors, LEAP & Lived Experience Leadership · Oversee the LEAP team of Peer Mentors, ensuring they receive clear role expectations, support, supervision and appropriate opportunities to contribute. · Create safe and meaningful opportunities for people with lived experience to shape WHIRS delivery, service improvement and wider recovery activity. · Promote co-production and ensure lived experience insight is valued alongside professional and operational knowledge. · Support the development of peer-led activity, recovery groups, community connection and visible recovery pathways. · Ensure peer mentor involvement is supported by appropriate boundaries, safeguarding, risk management and wellbeing arrangements. Qualifications** Essential: • Good standard of general education, including English and Maths, or equivalent experience., • Relevant qualification in health and social care, substance use, homelessness, housing, recovery, leadership or management, or equivalent experience. Desirable: • Leadership or management qualification., • Training in safeguarding, risk management, trauma-informed practice, mental health, substance use, harm reduction, motivational interviewing or psychologically informed environments. Experience, Knowledge & Skills** Essential: • Experience of leading or supervising staff within homelessness, housing, substance use, recovery, health, social care or voluntary sector services., • Experience of managing day-to-day service delivery, staff workloads and competing operational priorities., • Experience of overseeing complex casework, safeguarding, risk assessment, support planning and multi-agency responses., • Experience supporting people affected by rough sleeping, homelessness, addiction, poor health, mental health difficulties or multiple and complex needs., • Strong understanding of recovery pathways, harm reduction, recovery capital, trauma-informed practice and person-centred support., • Understanding of co-production, peer support and the contribution of lived experience to service design and delivery., • Experience of monitoring performance, maintaining data quality and contributing to reports, audits or evaluations., • Ability to build effective relationships with commissioners, statutory services, voluntary organisations and community partners., • Knowledge of safeguarding, confidentiality, data protection, health and safety, lone working, equality and professional boundaries. Desirable: • Experience managing an outreach, assertive engagement, tenancy sustainment, inclusion health or integrated recovery service., • Experience supporting peer mentors, volunteers or lived experience-led teams., • Experience contributing to the development of a LERO, peer-led recovery provision or wider recovery services., • Knowledge of Wolverhampton homelessness, housing, treatment, health and recovery pathways. Abilities and attributes** Essential: • Confident, compassionate and accountable leadership style., • Ability to provide clear direction, make proportionate decisions and remain calm when managing complex or changing situations., • Strong communication, relationship-building, facilitation and conflict-resolution skills., • Ability to support and appropriately challenge staff while maintaining trust and professional boundaries., • Ability to analyse information, identify risk and translate learning into practical improvement actions., • Ability to work collaboratively with internal teams, peer mentors, external partners and multi-disciplinary colleagues., • Commitment to involving people with lived experience meaningfully and safely in service development and delivery., • Cultural awareness and commitment to equity, inclusion and accessibility., • Commitment to trauma-informed, strengths-based, recovery-focused and non-judgemental practice., • Strong organisational skills, attention to detail and ability to use Microsoft Office and computerised case-management systems., • Flexible, solution-focused and committed to ongoing professional development. 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