New York
Job Title: SAP QA Lead Location: Alpharetta, GA; Charlotte, NC; Chicago, IL; Conshohocken, PA; Dallas, TX; Garden City, NY; Houston, TX; Morristown, NJ; Mt. Juliet, TN; New York, NY; Purchase, NY Job Type: Contract Position Responsibilities ROLE SUMMARY This role serves as the SAP QA Lead, responsible for driving quality assurance across FS-CD, FS-RI, SAP Business Partner (BP), Workflow, and FI-GL modules. The position oversees a blended onshore/offshore team and advances test automation strategies to improve speed, coverage, and reliability. Ideal candidates bring deep SAP module expertise and Property & Casualty (P&C) insurance domain knowledge, translating business requirements into risk-based QA approaches. Key priorities include expanding automation frameworks, establishing measurable QA standards, and collaborating with stakeholders to align testing with end-to-end processes and integrations (including Guidewire and other upstream systems). Although this is a lead role, hands-on involvement is expected to meet delivery commitments within a small-team environment. ROLE RESPONSIBILITIES • Quality Assurance Leadership:, • Proactively ensure that the delivered product is of excellent quality by implementing rigorous testing practices., • Establish quality standards and best practices to minimize the likelihood of defects being identified by end users., • Team Leadership:, • Lead and mentor a geographically distributed QA team (onshore and offshore) that emphasized accountability, collaboration, and continuous improvement., • Test Automation Strategy:, • Design and execute an automation roadmap that scales test coverage without increasing headcount., • Oversee creation, maintenance, and reliability of automated test scripts and frameworks aligned to project goals., • Business Process Understanding:, • Master end-to-end business processes to ensure comprehensive coverage across SAP modules and integrations., • Collaborate with business analysts, product owners, and stakeholders to align testing efforts with business requirements., • Test Case Development and Execution:, • Design, develop, and maintain detailed, comprehensive, and well-structured test plans and test cases., • Review test cases created by team members to ensure alignment with business goals and functionality requirements., • Execute test cases and analyze results to identify issues and ensure high-quality deliverables., • Thorough Documentation and UAT Support:, • Document test case results thoroughly, including detailed descriptions of testing scenarios, steps, and outcomes., • Present test case results to user acceptance testers (UAT) to build confidence in the quality assurance process and testing efforts., • Reduce the amount of additional testing required during UAT by providing clear evidence of comprehensive testing coverage., • Defect Management:, • Proactively identify, document, and track software defects, ensuring timely resolution by collaborating with development teams., • Perform root cause analysis of defects and recommend improvements to avoid recurrence., • Project Collaboration and Communication:, • Serve as the primary point of contact for QA-related activities within projects, ensuring clear communication with stakeholders., • Collaborate with development, product management, and operations teams to establish realistic timelines for testing and delivery., • Process Improvement:, • Continuously evaluate and improve QA processes, tools, and methodologies to enhance efficiency and effectiveness., • Stay current with industry trends and emerging technologies in software testing and quality assurance., • Risk Assessment and Mitigation:, • Conduct risk assessments to identify potential quality issues and prioritize testing efforts accordingly., • Ensure that potential risks are communicated to stakeholders with actionable mitigation plans., • Metrics and Reporting:, • Define and track key QA metrics, such as defect density, test coverage, and automation progress., • Provide regular reports to stakeholders on testing progress, quality metrics, and defect status., • Team and individual metrics are to be reported on a monthly basis., • Resource Planning and Allocation:, • Efficiently allocate resources across onshore and offshore teams to maximize productivity and meet project deadlines., • Identify skill gaps within the team and provide training or development opportunities to address them., • Stakeholder Engagement:, • Act as an advocate for quality within the organization, ensuring that QA priorities are represented in decision-making., • 10+ years of SAP QA Manager or Lead experience in FSCD, FS-RI, SAP BP, Workflow, and FiGL modules., • Proficiency with SAP TOSCA Automation Tool and SAP Solution Manager (SolMan)., • Ability to create new test cases, analyze failures, and independently maintain/fix test scripts., • Strong collaboration skills to work across various SAP teams and comprehend automation requirements., • Minimum 2+ years of Business Analysis (BA)and/or Quality Analyst (QA) experience in the Property & Casualty (P&C) insurance sector., • Experience in BA and/or QA application maintenance, enhancement, and Production Support in IT systems., • Knowledge of SAP BAPI/RFC and integration experience with upstream applications, particularly Guidewire or similar Policy/Claim Administration Systems., • Proficient in developing and reviewing test plans, scenarios, cases, scripts, and in bug/defect analysis., • Experience with SAP ChaRM for release management and coordination with SAP BASIS teams for production deployments., • Strong analytical and troubleshooting skills., • Experience leading teams in an onsite-offshore working environment model., • Knowledge of the insurance and/or reinsurance domain is a plus., • Bachelor’s Degree and above from an accredited college or university.