Brand manager jobs in Sunnyvale, California - Page 6Create job alerts

Job Description Why Join Our Team? • Industry-Leading Compensation:, • Up to 25% of the base salary in performance-based bonuses, • $24K annually in monthly kicker bonuses, • Comprehensive Benefits Package, • Medical, Dental, and Vision Insurance for Full Time Restaurant Employees. Part Time Employees are not eligible for health benefits., • Voluntary Short Term Disability Insurance – Employee Paid., • Voluntary accident, Hospital Indemnity, and Critical Illness & Cancer Insurance – Employee paid., • Traditional and Roth 401(k) Plan – All Employees, • Exclusive Perks & Growth Opportunities, • Employee Dining Discounts and/or Complimentary Onsite Meals, • Career Development & Limitless Growth Opportunities, • If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations., • Paid Time Off, • Employee Assistance Program (EAP) As the General Manager, you will be the driving force behind daily operations, team leadership, and financial performance. You will be responsible for maintaining our brand standards, guest satisfaction, and a dynamic, high-energy environment while also ensuring profitability and efficiency. Key Responsibilities: Operations Leadership • Lead and inspire a team of managers and hourly staff to deliver an exceptional guest experience, • Uphold THE ONE GROUP’s world-class service and hospitality standards, • Oversee all restaurant functions, including business strategy, marketing, and risk management, • Recruit, hire, and onboard top-tier talent to support a high-performance culture, • Coach, train, and mentor team members to drive excellence and career growth, • Monitor sales, labor, and operating costs to maximize profitability, • Develop marketing initiatives and networking strategies to increase guest traffic and sales, • Set and execute sales forecasts, budget goals, and profitability strategies · 8+ years of leadership experience in high-volume, full-service dining (steakhouse or upscale dining preferred) · A proven track record of driving sales, managing budgets, and leading successful teams · Strong business acumen, financial expertise, and decision-making skills · A passion for hospitality, guest engagement, and high-energy environments · Tech-savvy with experience in restaurant POS systems (MICROS, Aloha, OpenTable, etc.) · Ability to thrive in a fast-paced, high-energy restaurant atmosphere Ready to Lead the Best in Vibe Dining? This is more than a job—it’s a career opportunity with limitless potential in an expanding global brand. If you’re ready to take the next step in your hospitality career, apply today and join us in delivering an unmatched dining experience! We use eVerify to confirm U.S. Employment eligibility.

Job Description Assistant General Manager Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll get to encourage a sales team and create outstanding customer experiences in one of our retail stores. In this role, you’ll be leading a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You’ll be the one creating an outstanding in-store experience that will make customers feel good about our brand and solutions—and help them to choose our wireless products and services. Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. Apply today! We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor. Your interactions with customers will show your coworkers how it's done. You will coach them one on one and motivate them to reach the next level of performance. You will also be responsible for some daily operational tasks and will lead your team when the General Manager is away. • Leading your team by resolving customer issues and assisting with customer transactions., • Taking direction from store leader on day-to-day operations., • Setting and sharing daily/weekly/monthly goals with sales teams., • Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic., • Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments., • Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality., • Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store., • Leading store merchandising and planogram compliance in accordance with company expectations., • Completing store opening and closing activities., • Collective responsibility on attaining store targets daily/weekly/monthly. Here is what we can offer you in exchange for your world-class work: • Paid Training, • Premium Health, Dental, and Vision Insurance, • Paid Maternity Leave, • 401K Match, • Tuition Reimbursement, • 50% off Verizon Service, • VNation Disaster Relief, • Referral Bonus, • Frequent Contests, • Career Advancement Opportunities, • A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy. From a fun work environment to an inclusive culture to amazing benefits, VNation is all about being part of a team that invests in you. Click here to learn more! Compensation: We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $21.00 plus uncapped commission. What we are looking for... You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You’re open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you’ve succeeded when your team is delivering. You will need to have: • Background in customer service within the retail, restaurant, or wireless industry preferred, • 1-2 years of experience in a Customer Service or leadership role, • Management experience in a commissions-based sales environment., • Proven track record of achieving challenging team and individual sales goals., • Balanced multiple opposing priorities in a multifaceted environment., • Set goals, evaluated performance, and developed a high performing team., • Basic interview skills and enhanced staffing knowledge., • High school diploma or GED., • One or more years of customer service, preferably in a retail or sales environment., • Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods., • At least 18 years of age, • Ability to lift ten pounds. All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. This class may include overnight travel at the company's expense. All Dual General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra. After you apply… You will be required to take a pre-hire assessment. It takes only 20 minutes or less to complete. If you’re selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

Job Description Location: Element by Westin San Jose Milpitas Element by Westin believes everyone deserves to be well - no matter who they are - where they come from, or how long they're away from home. That's why we offer seamless and intuitive wellness, built in from the start. Whether they're stopping by for a few days or settling in for a few weeks, time away from home shouldn't mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, and we are energized by helping them find their own space in Element. We help our guests live life away as they do at home, no matter how long they stay. If you're an active optimist who doesn't second guess connecting with like-minded guests and creating a balanced space for yourself and those around you, we invite you to explore career opportunities with Element. The Opportunity: We are currently looking for Hotel Operations Manager to join our team at Element San Jose Milpitas. Job Summary: Supports the successful execution of all operations in the hotel operations departments (Front Desk and Food & Beverage) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals including optimal guest satisfaction. Life as a Hotel Operations Manager: • Directly supervises the Front Desk and F&B department operations (e.g. hiring, terminating, disciplinary actions, performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines. Perform accounts payable entry and processing, • Assures maximum guest service through training, including but not limited to: hotel amenities, the local area, shopping, dining, entertaining, current groups and banquet functions., • Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, direct bills, and credit cards authorizations., • Build strong relationships with all direct reports in addition to Sales, Engineering and Housekeeping staff to assist when short staffed and during high volume periods., • Work as Manager on duty while supporting the operations., • Supervises daily F&B shift operations, maintain brand standards, emphasis on service, presentation, cleanliness to maximize functionality and attractiveness., • Monitor and order supplies and inventory for kitchen, bar and sundry shop., • Contact appropriate individual or department (e.g. Sales, Housekeeping, Engineering) as necessary to resolve guest issue, request, or problem., • Maintain confidentiality of proprietary information, protect company assets., • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, thank guest with genuine appreciation., • Speak with others using clear and professional language, answer telephones using appropriate etiquette., • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for peers and associates., • Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions., • Make decisions and act based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation., • Authorize rebate/ allowances to resolve problems only after other alternative solutions have been offered., • Previous management experience in a hotel strongly preferred or a Bachelor's Degree in Business Administration or Hospitality management, • Minimum 1 years' experience in the guest services, front desk, housekeeping, or related professional area, • Open availability is required, • Galaxy Lightspeed Property Management System preferred, but not required, • Skills: Leadership, oral & written communication, customer service, and computer skills, • Accounting knowledge You will begin by learning about the different properties in our portfolio, inside and out! From there, we'll have you working closely with the General Manager! As your work grows, you'll play an important role in assisting the the FD, Hskp, and F&B team at creating an environment that achieves the highest possible employee & guest satisfaction, as well as overall profit for the hotel! The perks working for us: • Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits, • Paid time off, • Annual bonus plan, • Travel discounts at hotel partners and franchises around the world, • Participation in our Wellness program, • Monthly cell-phone and gas mileage reimbursement, • Monthly team luncheon, • On-demand pay opportunities for instant pay between paychecks Join us! Submit your application online! Lodging Dynamics LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Lodging Dynamics LLC participates in E-Verify, the federal program for electronic verification of employment eligibility. About Lodging Dynamics: Lodging Dynamics is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors. Job Posted by ApplicantPro

Job Description Join the iconic Benihana Team! Why Join Our Team? Industry-Leading Compensation Package • Opportunities for Merit-Based Raises & Performance Incentives. Rewarding dedication, skill, and excellence in the Vibe Dining Experience., • Collaborative culture that values innovation, excellence, and leadershipComprehensive Benefits Package, • Medical, Dental, and Vision Insurance, • Group Life and Disability Insurance, • Group Accident, Hospital Indemnity, and Critical Illness Insurance, • Traditional and Roth 401(k) PlanExclusive Perks & Growth Opportunities, • Employee Dining Discounts and/or Complimentary Onsite Meals, • Career Development & Limitless Growth Opportunities, • If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations., • Paid Time Off, • Employee Assistance Program (EAP) The Director of Operations is responsible for managing, driving and overseeing all operational aspects of assigned properties. S/he is the mediator of information between the venues and our corporate team. S/he will actively work to strengthen and grow the TOG culture of lifestyle hospitality, paying particular attention to organizational health and the entire employee and guest experience. Areas of influence are broken down into 4 core areas: Revenue Generation, Cost Control, Guest & Employee Experience, and Culture. For each category the objective is to teach and mentor the management team (with a focus on the General Managers) so they can positively affect all four areas. Although research, data recovery and reports require office time, the majority of time is spent at the venues during service. Travel to assigned properties as needed (with prior approval from COO) as well as to other cities as support as deemed necessary by the COO. Key Responsibilities • Attend all weekly manager meetings at each venue- ensure there is a creative aspect to the meetings, • Engages as necessary with event promoters, third party food & beverage operators, product suppliers and equipment vendors that are considered large in scope and content or high profile, • Analyzes sales and competition on a regular basis and develops strategies to increase market share, • Develop new marketing ideas and concepts with marketing team, • Monitors and develop incentive programs for employees to grow revenues in all venues, • Network inhouse and around town to invite new guests into the venue, • Work with Marketing team on special promotions / parties, • Monitor and push sales team to be creative in their approach to obtaining new clients, • Responsible for keeping the cost of goods sold (COGS), labor and other expenses within budgeted parameters, • Review monthly P&L and GL with General Managers and create action plans for all variances, • Monitor comps and voids, • Track daily & weekly reports, • Monitors Guest Check Average and work with General Managers on employee incentive programs What We’re Looking For • Proven multi-unit leadership experience in upscale or high-volume full-service dining, preferably within the steakhouse or fine dining segment, • Strong financial acumen with the ability to analyze P&L statements, manage budgets, and drive profitability, • Track record of leading teams to achieve sales growth, operational excellence, and exceptional guest experiences, • Deep understanding of restaurant operations, including front-of-house and back-of-house best practices, • Ability to recruit, train, mentor, and retain high-performing General Managers and culinary leaders, • Experience implementing and overseeing brand standards across multiple locations, • Commitment to delivering hospitality that is aligned with STK’s elevated, high-energy dining environment, • Ability to lead through influence, foster accountability, and build a performance-driven culture, • Skilled at strategic planning and execution, including new restaurant openings or market expansion, • Ability to partner cross-functionally with marketing, culinary, HR, and finance teams to achieve business goals, • Strong communication and interpersonal skills, with the presence and professionalism to represent the brand at a senior level This is more than a job, it’s a career opportunity with limitless potential in an expanding global brand. If you’re ready to take the next step in your hospitality career, apply today and join us in delivering an unmatched dining experience! We use eVerify to confirm U.S. Employment eligibility.

Job Description ▶︎ Job Details: • Job Title: Store Manager / Optician, • Client: Japanese Retail Company, • Working Location: Santa Clara, CA, • Working style: On-site, • Employment Type: Full-time / Exempt, • Salary: DOE (approximately $71-85K per yr) ▶︎ Position Overview: The client is seeking enthusiastic and motivated individuals to become core members of our store located in a shopping mall in Santa Clara. About the Company: The client is a Japan-based eyewear retailer founded in 2001. Since its establishment, the company has grown rapidly to become a leading brand in the Japanese eyewear industry, now holding over 20% of the domestic market share. Over the past two decades, the client has expanded internationally, opening more than 800 stores across Japan, China, Taiwan, Hong Kong, and the Philippines. ▶︎ What will you do: The Store Manager supervises and coordinates operations, including accounting and finance, sales activities and goals, supervision of employees, customer service, inventory control, and other administrative and management functions consistent with the company’s policies and objectives. In addition, the Store Manager provides support to the District Manager and ensures that the store embodies the company’s standards for customer service excellence for all customers. • Manage and monitor day-to-day store operations to ensure customer happiness, with stellar customer service and demonstrate a high level of team professionalism, • Handle customer complaints regarding products, services, sales, or other matters with honesty, integrity and in a prompt and friendly manner, • Ensure speed, efficiency, and accuracy in creating eyewear products, • Foster a warm, vibrant, and friendly work atmosphere, • Conduct regular meetings with the Assistant Store Manager and employees to improve customer service, store operations, and sales goals, • Provide appropriate training and support to all team members and be a leader in demonstrating exemplary work ethic, • Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences, • Build team commitment to high standards of service, exceed customer expectations, and lead by example. ▶︎ Required Qualifications & Skills: • High school or equivalent (G.E.D.) education, • Associate degree in opticianry or at least some postsecondary education preferred, • ABO Certification, • At least 1 year of experience in retail Store Management, • At least 2 years of work experience as an optician in a retail store or in optometrist’s office, • Availability to work a flexible schedule and the hours necessary to operate the store including nights, weekends, and holidays., • Strong communication skills (verbal & written), including strong relationship-building skills. xoVS3X810O

Job DescriptionBe fit. Change lives. Have fun. A little quiz: What do Batman and Robin, Butch Cassidy and the Sundance Kid, Hermoine Granger and Harry Potter, and Venus and Serena Williams have in common? Answer: Each member of the pair makes the other stronger. Thats how it is with an Orangetheory Studio Manager and Assistant Studio Manager (ASM). Theyre a doublet, a duo, a dyad. And while the manager is ultimately in charge, without that able-bodied sidekick, the studio wouldnt run nearly as smoothly. So if youd like to be half of such a pair, to know the ropes as well as you know your members names, to step in when your manager steps out, to balance each others strengths, to set goals and surpass them...then Orangetheory just might be looking for you. Every day will be different but, youll be representing the Orangetheory brand as you share the science of this workout you want everyone to love as much as you do. Maybe youll use this post as a stepping stone in your management career or maybe this is where you want to be forever. But if youve been at even one Orangetheory class, you feel the warmth, the enthusiasm, the genuine sense of being where you need to be feelings youll be hard-pressed to find anywhere but here. Specific job duties and selection requirements vary between Orangetheory studio locations and more details can be provided by the studios hiring manager if you are selected to move forward in the interview process.

Job Description Job Title: General Manager - Select Service Hotel Location: Central California Company: Marvin Love and Associates Compensation: $110,000 - $120,000 + 20 - 30% Bonus Job Summary: Marvin Love and Associates is seeking a highly skilled and motivated General Manager for a select service hotel located in Central California. The successful candidate will have a strong background in hotel management and a passion for delivering exceptional guest experiences. This role demands a strategic leader who can oversee daily hotel operations, enhance profitability, and lead a dedicated team to achieve the highest standards of service. Responsibilities: • Manage all aspects of hotel operations, ensuring smooth functionality and excellent guest service, • Develop and execute operational strategies to achieve and exceed budgeted revenues and control costs, • Lead, mentor, and develop hotel staff, fostering a positive and productive work environment, • Oversee the recruitment, training, and performance management of hotel personnel, • Monitor financial performance and implement corrective action plans when necessary, • Ensure compliance with brand standards and health and safety regulations, • Build relationships with guests to enhance loyalty and revenue generation Requirements: • Bachelor’s degree in Hospitality Management, Business Administration, or a related field, • Minimum of 5 years of hotel management experience, preferably in a select service property, • Strong interpersonal and communication skills, • Proven track record of achieving financial targets and improving operational efficiency, • Knowledge of revenue management and marketing strategies, • Ability to lead a team and enhance staff performance, • Strong problem-solving skills and attention to detail, • Flexible schedule with availability to work nights, weekends, and holidays as needed, • Retirement Plan (401k, IRA)

Job Description As a Manager, you will contribute to the success of Sprinkles by assisting the management team with bakery operations to create and maintain the Sprinkles Experience for our guests and associates. You will be a leader to your peers, and a role model of the Sprinkles culture. If you enjoy leadership, this is the sweet spot to learn all things operations within Sprinkles! Perks of Working with Sprinkles: · Benefit options including Heath, Dental, Vision, Life, and 401K · Sprinkles Associate Card to sprinkle the joy to your family, friends, and community · Opportunity to do good – Sprinkles partners with several charities and community organizations · Chance to be a part of special memories that happen daily in our bakery · Development and growth opportunities Responsibilities: · Act as a company advocate and embody the Sprinkles Culture. You are part of the Management team. · Lead by example and motivate your staff to work with detail and keep a consistent pace through their shifts. · Retain and demonstrate proper policies and procedures delivered by trainers and managers with enthusiasm. · Host Pre-shift meetings with the team, manage shift expectations, and contribute to the Sprinkles culture and experience. · Demonstrate teamwork skills as you rely on and assist fellow coworkers. · Read and respond to emails in a timely manner using proper email etiquette. · Delegate appropriate duties to your Associates to help the bakery be prepared for opening, fulfilling all orders on time, a health inspection at any time, running a smooth shift throughout the day, and closing / preparing the bakery for the next day. · Delegate breaks to Associates · Adhere to and hold team accountable to all safety and sanitation guidelines to maintain a clean and safe work environment. · Ensure bakery environment and all equipment is in good working order; report any issues to management, follow up on resolutions, and communicate to the team. · Assist with and delegate all cleaning duties as needed and on checklists. · Deliver exceptional guest service within the standards of management and Sprinkles policies – Be a brand ambassador and a role model to your team. · Manage guest experiences to ensure they meet the Sprinkles hospitality standards, including monitoring Associate interactions and providing coaching and feedback in the moment, answering emails, or collecting details on recent experiences as shared via phone or email. · Respond to Guests’ special requests, compliments, complaints, or issues by facing them head on, in person, with concern and enthusiasm. Use your judgement to resolve all issues in the moment, if possible, or bring it to the attention of GM/Manager. · Constantly provide feedback to the team with both praise and coaching on opportunities in the moment. · Conduct cupcake counts and communicate the appropriate quantities, priorities, and expectations to your kitchen staff regarding baking and frosting enough cupcakes throughout the day. · Monitor efficiencies using timers, worksheets, and continuous follow up. · Complete the Manager checklists daily. · Serve as a product expert to Guests and Team. · Validate that every food item is made correctly and meets the Sprinkles Standards for flavor, consistency, size, and appearance, and is stored properly with correct rotation. · Communicate closely with other management team members on any issues, projects, improvements, changes, etc. · Call extra Associates in or send Associates home early based on schedule and workload for the day, being mindful of labor goals. · Able to fulfill all the responsibilities of a baker, froster, production, or FOH Associate to assist throughout the shift where needed. · Assist tasks as requested, such as conducting inventory and record keeping · Attend manager meetings twice a month. · Work closely on staffing and scheduling. · Ensure team reports to work on time, in uniform, and with a positive attitude and clear communication. · Work together with Trainers and Management to ensure all training is occurring properly and on time, including training follow up with new trainees. · Accept and prepare deliveries. · Manage production, bake & frost counts, and waste · Use proper credit card, and cash handling procedures including counting money, cash drops, deposits, and any other monetary duties where applicable. · Report to work as scheduled and fulfill requirements for duration of shift. Requirements: · A passion and love of the Sprinkles product, brand, and experience. · A minimum of 1 year of experience in a shift management position or management position in a restaurant or within hospitality. · Ability to work a varying schedule including weekends and holidays. · Ability to communicate in writing and verbally while understanding and following written and verbal instructions from management. · Can work well under pressure while maintaining a consistent pace throughout your shift. · Ability to be on your feet for hours at a time. · Can lift at least 50 pounds which can include carrying cupcake trays, cupcake batter/frosting, and bags of boxed purchases. *Sprinkles is a Equal Opportunity Employer

Job Description Project Manager - Web LocalizationWe are seeking a highly motivated, agile and detail oriented Web Localization / Project Manager to join our web team. In this role, you will coordinate and manage web projects for both our English and regional websites. You will work closely with a variety of team members, including but not limited to web producers, product marketing and campaign manager stakeholders, external translation vendors and reviewers to ensure projects stay on track from initiation through successful delivery.Responsibilities: • Assist in planning, tracking, and managing web project timelines and deliverables., • Review intake tickets to ensure correct information is provided to properly execute web requests, • Coordinate and oversee web translation and localization projects across multiple languages and regions., • Collaborate with internal stakeholders and external translation vendors to clearly scope, schedule, and deliver localization tasks on time., • Support the Senior Project Manager by managing web ticketing processes, tracking tasks, and proactively communicating project risks or delays., • Perform quality assurance reviews on web pages to ensure accuracy, consistency, and alignment with brand standards., • Document processes, maintain best practices, and identify opportunities to improve workflows and efficiency.Qualifications:, • 3–5 years of experience in project coordination, website management, localization, or similar web/digital roles (preferred)., • Experience managing multilingual websites and/or coordinating content translation projects is strongly preferred., • Familiarity with CMS platforms (such as AEM, WordPress, or similar)., • Proficiency with project management tools (e.g., Jira, Asana, or similar)., • Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities., • Strong communication and stakeholder management skills., • A collaborative and proactive approach to problem-solving., • Comfortable in a fast-paced environment, with the ability to pivot quickly as needed., • Basic knowledge of HTML and CSS a plus, • Experience coordinating website localization or translation projects a plus., • Awareness of digital marketing fundamentals a plus., • Ability to work effectively in cross-functional, international teams a plus.Compensation: $40 - $50 per hour ID#: 25-00196

Job Description About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Lab Services Specialist/Member Support Specialist (Phlebotomist/Administrative Assistant) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. Flex team members support multiple offices. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: • Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary, • Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location, • Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs, • Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization, • Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting, • All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc, • Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc., • Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization What you'll need: • At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment, • An active phlebotomy certification to practice in CA, • Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions, • Strong written and verbal communication skills, • A High School Diploma or equivalent, • Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously, • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus), • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care The range for this role is $27.00 to $29.00 per hour based on a standard full-time schedule with a 1.25x differential for eligible extended hours. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hrs/week) with 8 hour shifts weekdays and weekends generally taking place between 7.30am and 8pm in Palo Alto, Sunnyvale, and Menlo Park. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today • Paid sabbatical for every five years of service, • Free One Medical memberships for yourself, your friends and family, • Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues, • Competitive Medical, Dental and Vision plans, • Pre-Tax commuter benefits, • 401K match, • Credit towards emergency childcare, • Company paid maternity and paternity leave, • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance, • Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%., • UpToDate Subscription - An evidence-based clinical research tool, • Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education, • Rounds - Providers end patient care one hour early each week to participate in this shared learning experience One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.