Customer Service Representative / Data Entry
7 days ago
Louisville
Job DescriptionCustomer Service Representative (CSR) Location: Louisville, KY (In Office) About Us Tailor Made Pest and Wildlife is a locally owned, customer-focused company specializing in safe, effective, and customized pest and wildlife solutions. We don’t just solve problems — we build long-term protection for our customers. We are a fast-growing company with big goals, and our office team plays a critical role in driving that growth. We are looking for a high-performing CSR who thrives in a fast-paced environment, communicates confidently, and takes ownership of results. Position Overview As a CSR, you are the control center of the business. You will manage inbound leads, coordinate scheduling, support technicians, and ensure customers have a seamless experience from first call to completed service. This is not just an admin role — this position directly impacts revenue, customer retention, and daily operations. Key ResponsibilitiesCustomer Communication & Sales Support • Answer incoming calls, texts, emails, and web leads quickly and professionally, • Respond to all inquiries with urgency and confidence, • Convert inbound leads into scheduled services (goal-oriented), • Follow up on missed calls, unsold leads, and previous inquiries, • Assist customers with service questions, concerns, and schedulingScheduling & Operations, • Schedule and optimize technician routes daily, • Confirm upcoming appointments and ensure agreements are signed, • Monitor technician progress and communicate delays/ETAs to customers, • Adjust schedules in real-time to maximize efficiencyAccounts Receivable & Customer Management, • Collect payments and update cards on file, • Follow up on past-due balances, • Maintain accurate customer records in CRM (FieldRoutes, Pest AI, etc.), • Manage customer status (active/inactive, service notes, agreements)Internal Coordination, • Support technicians with job details, notes, and updates, • Monitor job pool and assist with task completion, • Communicate with team members to ensure smooth daily operationsSystems & Task Management, • Manage and respond through multiple platforms:, • Pest AI, • FieldRoutes, • Baton, • Thumbtack, Yelp, and other lead sources, • Company email inboxes, • Complete daily tasks and alerts across all systems, • Maintain organization across digital files and customer recordsDaily Workflow Expectations, • Leads come first — all new opportunities are handled immediately, • Work through missed calls, texts, and emails daily, • Confirm next-day appointments and close gaps in the schedule, • Stay ahead of technician routes and proactively communicate changes, • Ensure all communication is cleared by end of day, • Previous experience in customer service, dispatching, or office operations, • Strong communication skills (phone, text, and email), • Highly organized and able to multitask in a fast-paced environment, • Comfortable using multiple software systems and learning new tools, • Problem solver with attention to detail, • Self-motivated and able to work independently, • Sales mindset (comfortable converting inbound opportunities)Compensation & Growth, • $20–$25 per hour (based on experience), • Performance-based bonuses available (lead conversion, collections, scheduling efficiency), • Paid holidays & PTO, • Full-time position, • Clear growth path into:, • Office Manager, • Operations Coordinator, • Sales/Inside Sales LeadershipWhat Success Looks Like in This Role, • High lead conversion rate, • Minimal missed calls or delayed responses, • Technicians running efficient, full routes, • Low accounts receivable / strong collections, • Organized, accurate CRM and customer data, • Positive customer experience from start to finishWhy Join Tailor Made Pest and Wildlife?, • Be part of a growing company with big goals, • Work in a high-impact role that directly drives revenue, • Clear expectations, structure, and support yaVl4JVRTV