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Job DescriptionDescription: ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES • Driven by service, • An inherent passion for travel, • Commitment to our customers and to our people Brendan Vacations, a proud brand within the TTC Tour Brands, has been the Celtic Expert in travel in North America for over 55 years. We are dedicated to creating authentic and immersive experiences across Scotland and Ireland, ensuring every journey is thoughtfully hand-crafted for each traveler. Our expertise comes from decades of personal connections, long-standing relationships, and deep knowledge of the communities we visit. From the best places to eat and drink to meeting local storytellers, we ensure every guest experiences the heart and soul of our homelands. When you travel with Brendan, we take you personally-because no one knows Scotland and Ireland like we do. We are committed to responsible travel and sustainability, ensuring that the destinations we love are preserved for future generations. POSITION SUMMARY The CRM & Email Marketing Specialist for Brendan Vacations will play a key role in nurturing customer relationships and driving engagement through personalized, data-driven email and CRM campaigns. This role supports the strategy, execution, and optimization of customer journeys — inspiring travelers to discover Ireland and Scotland while maximizing conversion, loyalty, and repeat travel. KEY RESPONSIBILITIES Email Marketing & Campaign Execution • Build, test, and deploy email campaigns, journeys, and newsletters across B2C and B2B audiences using TTC’s CRM and Marketing Cloud platforms., • Execute campaign briefs aligned with seasonal offers, product launches, and content storytelling., • Ensure emails are on-brand, visually engaging, mobile-optimized, and technically sound across devices and inboxes., • Support the Marketing Manager in developing audience segmentation, targeting, and personalization strategies to increase engagement and conversion., • Assist in building automated and triggered customer journeys (welcome, nurture, post-booking, reactivation, etc.) to drive engagement throughout the traveler lifecycle., • Maintain and update CRM data accuracy and segmentation criteria in collaboration with the global CRM and Data teams., • Leverage insights from customer behavior and campaign data to refine targeting, frequency, and content strategy., • Track key campaign metrics (open rate, CTR, conversion, unsubscribe, deliverability) and compile insights for continuous improvement., • Provide weekly and monthly performance reports with actionable recommendations., • Partner with analytics teams to link email performance with broader KPIs such as lead generation, sales, and retention., • Work closely with marketing team to ensure seamless campaign coordination and adherence to brand standards., • Align with the Brendan Vacations Marketing Content Specialist and Web Content Specialist to create consistent, cross-channel storytelling., • Collaborate with the Sales and Contact Center teams to deliver tailored communications supporting trade and advisor engagement., • Deliver CRM and email campaigns on time, error-free, and aligned with brand and business objectives., • Achieve target KPIs for engagement (open rate, CTR, conversion) and retention., • Improve customer segmentation accuracy and personalization depth., • Increase contribution of email marketing to total revenue and repeat bookings., • Enhance subscriber growth and overall CRM health (list hygiene, deliverability, opt-in rates)., • Demonstrate proactive collaboration across departments and global shared services. KEY INDIVIDUAL TRAITS • Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures., • Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment., • 2–4 years of CRM, email marketing, or digital communications experience, preferably in travel, tourism, or hospitality., • Proficiency with Salesforce Marketing Cloud required and Kaptio a plus., • Strong understanding of email automation, segmentation, and dynamic content best practices., • Familiarity with HTML and responsive design principles preferred., • Analytical mindset with ability to interpret campaign metrics and translate insights into action., • Excellent attention to detail, organizational skills, and ability to manage multiple projects simultaneously., • Collaborative team player with clear communication skills and creative problem-solving ability., • Passion for travel and an appreciation for Celtic destinations (Ireland and Scotland) strongly preferred., • Curious, data-driven, and motivated to create meaningful customer experiences that inspire connection and loyalty. TRAVEL & OTHER REQUIREMENTS • Work Location: Hybrid (office and remote), Costa Mesa, CA

Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations. Contri

Were looking for a Netflix Customer Service Advisor (Remote) to perform daily responsibilities with dedication. Provide excellent interactions with customers and colleagues.

Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations. Contri

An automotive service center in Huntington Beach is seeking a detail-oriented ASM/Service Advisor. This role focuses on maintaining customer satisfaction, evaluating vehicle conditions, and providing service estimates. This full-time position offers an entry-level pathway in the automotive service s

Make an impact in the role of Netflix Customer Service Advisor (Remote) to perform responsibilities as a Customer Service Advisor (Remote).

We’re looking for a Netflix Customer Service Advisor (Remote) to perform daily responsibilities with dedication. Provide excellent interactions with customers and colleagues.

Embark on a rewarding career journey with us today as a Customer Service Advisor!. Customer Service Advisor (CSA). Present oil options and additional services to customers using a mobile tablet, following the manufacturer's recommendations.

Make an impact in the role of Netflix Customer Service Advisor (Remote) to perform responsibilities as a Customer Service Advisor (Remote).

Additionally, this position will provide excellent customer service to ensure a positive customer experience. Provides excellent customer service to ensure a positive customer experience. The Customer Service/Technical Support Representative is responsible for providing basic to advanced technical s

Take the next step in your career as our new Netflix Customer Service Advisor (Remote) to follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, and provide excellent service to customers and team members. Other duties include support the preparat

Family Dollar - 1660 Indian Hill Blvd [Retail Associate / Team Member] As a Customer Service Associate at Family Dollar, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets;

Make an impact in the role of Netflix Customer Service Advisor (Remote) to perform responsibilities as a Customer Service Advisor (Remote).

FedEx - JobID: PDX_FEC_BF301970-5B05-42CA-90FB-EA9EED29FDAD_239861 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; D

Walgreens - JobID: 90182067040 [Retail Sales / Team Member] As a Customer Service Associate at Walgreens, you'll: Model and deliver a distinctive and delightful customer experience; Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout ser

Prior customer service or outreach experience is a plus - but not required. A genuine interest in community service and helping others. We're looking for outgoing, motivated individuals to join our team as Enrollment & Customer Support in the.

Hour Fitness - JobID: A860850D701346F48871C123C0D51FFB [Guest Service / Front Desk] As a Sales and Service Associate at 24 Hour Fitness, you'll: Deliver an outstanding and well-rounded sales and service experience to all guests and members; Ensure guests have a welcoming, informative, and enjoyable

Maxim Healthcare Services - 559880 [Medical Office Assistant] As a Client Coordinator at Maxim Healthcare Services, you'll: Build relationships with Maxim clients and active caregivers to understand their scheduling needs, requirements, and preferences; Coordinate and confirm schedule with clients a

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Apply critical thinking and immigration lifecycle knowledge to answer questions and provide a high level of service and accurate su

Apply critical thinking and immigration lifecycle knowledge to answer questions and provide a high level of service and accurate support. Leverage third-party telephonic interpreter services provided, as necessary. Ability to review case files and other immigration enforcement documentation, and per

Leverage third-party telephonic interpreter services provided, as necessary. Ability to review case files and other immigration enforcement documentation, and perform detailed analytical and research support services. Every day, we make a positive impact by delivering innovative IT services and solu

Customer Service - 2003-250 Customer Svc Rep I. Previous experience in customer service, call centers, or property management. If you're a motivated problem-solver who thrives in a fast-paced customer service environment, sees challenges as opportunities we'd love to hear from you!.

Smart Technologies, growing medical device company, has an immediate opening for a Customer Service Specialist in our Customer Service Department. The Customer Service Specialist serves as the primary source to identify, flag, and resolve problematic DOFs and bill only POs. The Customer Service Spec

Works hand in hand with Surety Advisors and Insurance Advisors on strategies and implementation of those strategies with the Accounts or Prospects. Contact prospective customers or is part of a sales team that explains features and merits of The Baldwin Group's services and surety capabilities, maki

Our service professionals play a vital role in supporting our clients with day-to-day account management, claims management, and underwriting services that ensure they have what they need to protect what matters most. The Personal Lines Client Service Associate is responsible for providing exception

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Excellent customer service and relationship management skills are required. Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is

Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactio Customer Service, Associate, Service, Retail, Customer. Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every cust

Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring promp

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Specialist at Bankers Healthcare Group, you will: Provide exceptional customer service to clients via phone, email, and chat; Handle and resolve customer inquiries and complaints in a timely and professional manner; Main

Up to $65K per year / Medical, dental & vision / 401k match / PTO - As a Customer Service Specialist at Armstrong World Industries, you will: Provide exceptional customer service to clients via phone, email, and chat; Respond to inquiries and resolve complaints in a timely and professional manner; M

Provide WOW! Customer Service to our members.

Customer Interconnection Advisor. Customer Interconnection Advisor. Leads cross-functional engineering and SME teams, collects input and writes engineering studies for delivery to external customers; Prepares and presents communication for all levels of Management to ensure completion of interconnec

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. The Pro Customer Servi

The Customer Service Representative (CSR) supports the sales team and delivers world-class customer service. Customer Service Representative. Handle incoming customer calls for service and repair; provide solutions and guidance.

Handle all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction. Prior customer service experience preferred. Handle all customer contact received by telephone, in writing, and in person.

Are you someone who enjoys helping others and wants to turn that passion into a career? Our client's Irvine-based team is looking for motivated Customer Service Representatives to join their growing Customer Support call center. Customer Service Representative (Call Center | Temp-to-Hire | Irvine, C

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. Handles customer interaction with class in an efficient, effective, and professional manner.

Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions. Ability to provide world class customer service in a changing, fast-paced operation. Safelite's first impressions with our customers.

As a Customer Experience Specialist, you will play a pivotal role in enhancing customer satisfaction and loyalty by managing customer interactions and ensuring a seamless experience across various touchpoints. Maintain and validate the accuracy of all data entered into systems for new customers, exi

Excellent communication and customer service skills. Apply today to become a Customer Service Associate at our store and help us deliver the best convenience experience in the neighborhood!. Are you a people-person who enjoys staying busy, helping others, and working in a fast-paced environment? Reb

As a Customer Service Representative, you ll be the first point of contact for patients and users of our Telehealth platform. Your role is critical in providing frontline support and ensuring a seamless customer experience across our services. Experience: Communication skills: 1 year (Required) Cust

Excellent communication and customer service skills. Apply today to become a Customer Service Associate at our store and help us deliver the best convenience experience in the neighborhood!. Are you a people-person who enjoys staying busy, helping others, and working in a fast-paced environment? Reb

The Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for UPS and US Postal Service shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. Delivers outstanding custom

Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs. The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to

The Full-Time Center Associate provides customer service to customers for all business services. Delivers outstanding customer service to walk-in customers and telephone inquiries. The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages

Excellent communication and customer service skills. Apply today to become a Customer Service Associate at our store and help us deliver the best convenience experience in the neighborhood!. Are you a people-person who enjoys staying busy, helping others, and working in a fast-paced environment? Reb

The Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for UPS and US Postal Service shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. Delivers outstanding custom

Mail Clerical duties and Center Associates provide customer service to customers for all business services. The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equip