Merchant Success Representative
il y a 15 jours
San Antonio
Job Description USIO Usio provides integrated electronic payment processing to merchants and businesses across the U.S., offering services that include credit/debit and prepaid card processing, ACH (automated clearinghouse), embedded payments, and payment facilitation platforms. Its offerings also encompass fund disbursement, bill print & mail, Text2Pay, hosted payment pages, and even Buy Now, Pay Later solutions—all unified under one platform. Usio is recognized as a Nacha-certified FinTech, serving a diverse clientele including software platforms (SaaS), lenders, fintechs, non-profits, utilities, and government entities. Usio’s Corporate Headquarters and Print and Mail division are located in San Antonio, TX with a satellite office located in Austin, TX. Position Overview We are looking for a Merchant Success Representative to join our team. In this role, you will provide exceptional support and account management to uphold Usio’s 5-Star Customer Service rating. You will guide clients through onboarding their account and address any ongoing account needs, all with professionalism and expertise. The ideal candidate is adaptable, detail-oriented, efficient, and able to communicate effectively across teams. This role provides visibility into all business lines, allowing opportunities for continued product education and industry knowledge. Responsibilities • Collaborate with the sales team and other departments to resolve support needs., • Guide merchants through a smooth and successful onboarding process., • Collect, verify, and track all required documentation., • Respond promptly and professionally to customer inquiries across multiple channels., • Address a wide range of issues, including processing errors, chargebacks, refunds/voids, settlements, fees, holds, bank changes, account access, and user credential setup., • Update and maintain sensitive information with a high level of accuracy., • Monitor account activity to identify both usage and inactivity., • Proactive monitoring to identify risks and prevent losses., • Create and manage daily, weekly, and monthly reports, processes, and workflows for the department., • Navigate multiple systems efficiently and with strong proficiency. Requirements • Customer support or similar experience., • Knowledge of payments/banking (preferred)., • Proficient in Excel., • Strong communication and problem-solving skills., • Able to multitask effectively., • Skilled in handling difficult situations and personalities Benefits • Competitive, full-time salary commensurate with experience, • Incentive Compensation Plan, • An environment that values work-life balance, • Employer Contributions to Medical, Dental, Vision, Family coverage is also availabl, • Employer paid Life & Disability coverage for employees., • 401 (k) Retirement Plan with employer matching, • Paid Time Off, • Equity Participation