Technical Trainer – Cloud and Contact Center Technologies
6 days ago
Seattle
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small and Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD and Offshore development centers in India. We have successfully executed 100 projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies. Job Position: Technical Trainer Cloud and Contact Center Technologies Location: Seattle,WA-100% Travel (Onsite at Tribal Community Facilities) Role Overview: The Technical Trainer will lead a 12-week, in-person, instructor-led training program designed to uplift underserved communities by preparing students for Amazon Connect, AWS Fundamentals, GCP Associate-Level Certifications, and essential coding and cloud operations skills. The trainer will deliver structured curriculum, assess students, guide hands-on labs, and prepare participants for real-world Level 3 support and engineering roles at large enterprises. This role requires a passionate educator with strong technical depth in AWS/GCP and the ability to teach foundational and intermediate skills to students with minimal existing experience. Key Responsibilities: Training Delivery * Conduct daily onsite classroom training Monday Friday at tribal community sites * Teach foundational programming (Python or JavaScript), cloud fundamentals, and Amazon Connect architecture * Deliver GCP certification prep (Associate Cloud Engineer) and AWS foundational content * Lead hands-on labs, real-world simulations, and capstone projects * Prepare students for certification exams and internal assessments Curriculum and Instructional Activities * Customize content based on student progress and learning modalities * Provide weekly scoring, performance tracking, and progress reports * Support students with supplemental materials, homework review, and mentoring Program and Cohort Management * Work closely with TechnoGen and CloudEmpower leadership to ensure successful cohort outcomes * Assist with background check coordination, certification scheduling, and candidate documentation * Work on-premises at designated tribal locations; housing and per diem provided Travel * 100% travel required trainer will fly to each cohort location and stay onsite for the full duration (housing provided) * Must be comfortable staying in tribal community accommodations (often connected to local casinos) Required Skills and Experience: Technical Qualifications * 5 years of experience in one or more of: * Amazon Connect (L3 support, configuration, call flows, Lambda integrations, etc.) * AWS cloud engineering (IAM, Lambda, S3, networking basics) * GCP Associate Cloud Engineer level knowledge. * Ability to teach programming basics (Python or JavaScript preferred). * Experience with contact center technologies, APIs, and cloud integrations is a strong plus. Training and Instructional Qualifications * 2 years as a Technical Trainer, Instructor, Bootcamp Educator, or Corporate LandD Specialist. * Ability to teach beginner-to-intermediate learners with patience and strong communication skills. * Experience designing or modifying curriculum is highly desirable. Soft Skills * Strong communication and classroom leadership. * Ability to motivate non-traditional learners. * Empathy, patience, and adaptability. * Cultural awareness when working with tribal communities. Ramu Brahmarowthu Talent Acquisition specialist