Amazon Connect Trainer
5 days ago
Seattle
Position: Technical Trainer – Cloud & Contact Center Technologies Location: Seattle,WA-100% Travel (Onsite at Tribal Community Facilities) Duration: Full-Time Role Overview: • The Technical Trainer will lead a 12-week, in-person, instructor-led training program designed to uplift underserved communities by preparing students for Amazon Connect, AWS Fundamentals, GCP Associate-Level Certifications, and essential coding and cloud operations skills., • The trainer will deliver structured curriculum, assess students, guide hands-on labs, and prepare participants for real-world Level 3 support and engineering roles at large enterprises., • This role requires a passionate educator with strong technical depth in AWS/GCP and the ability to teach foundational and intermediate skills to students with minimal existing experience. Key Responsibilities: Training Delivery • Conduct daily onsite classroom training Monday–Friday at tribal community sites, • Teach foundational programming (Python or JavaScript), cloud fundamentals, and Amazon Connect architecture, • Deliver GCP certification prep (Associate Cloud Engineer) and AWS foundational content, • Lead hands-on labs, real-world simulations, and capstone projects, • Prepare students for certification exams and internal assessments, • Curriculum & Instructional Activities, • Customize content based on student progress and learning modalities, • Provide weekly scoring, performance tracking, and progress reports, • Support students with supplemental materials, homework review, and mentoring, • Program & Cohort Management, • Work closely with TechnoGen & CloudEmpower leadership to ensure successful cohort outcomes, • Assist with background check coordination, certification scheduling, and candidate documentation, • Work on-premises at designated tribal locations; housing and per diem provided, • Travel, • 100% travel required – trainer will fly to each cohort location and stay onsite for the full duration (housing provided), • Must be comfortable staying in tribal community accommodations (often connected to local casinos) Required Skills & Experience: Technical Qualifications • 5+ years of experience in one or more of:, • Amazon Connect (L3 support, configuration, call flows, Lambda integrations, etc.), • AWS cloud engineering (IAM, Lambda, S3, networking basics), • GCP Associate Cloud Engineer–level knowledge., • Ability to teach programming basics (Python or JavaScript preferred)., • Experience with contact center technologies, APIs, and cloud integrations is a strong plus. Training & Instructional Qualifications • 2+ years as a Technical Trainer, Instructor, Bootcamp Educator, or Corporate L&D Specialist., • Ability to teach beginner-to-intermediate learners with patience and strong communication skills., • Experience designing or modifying curriculum is highly desirable., • Soft Skills, • Strong communication and classroom leadership., • Ability to motivate non-traditional learners., • Empathy, patience, and adaptability., • Cultural awareness when working with tribal communities.