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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. \n Multi-Specialty, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Patient Services Representative to join our team. Patient Services Representative is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. \n The Patient Services Representative greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The Patient Services Representative receives payments from patients, issues receipts and posts payment data. \n Schedule: Office is open seven days a week. This role would consist of a 37.5 hour work week, between the hours of 11:30 am to close (approximately 8:30 pm). The schedule will be determined by the supervisor upon hire. \n Location: 61 Emerald Place, Rock Hill, NY 12775 \n Primary Responsibilities: \n\n • Adheres to standards of professionalism set by the Practice\n, • Always maintains professional appearance by adhering to dress code and wearing identification badge \n • Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff\n, • Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members\n, • Functions as a member of a team committed to quality patient care\n, • Takes initiative to keep informed of new/revised Policy and Procedures, Standards of Care and incorporates these into practice \n • Attends and participates in mandatory quarterly staff meetings or reads minutes\n, • Completes Mandatory Education annually\n, • Attends/participates in training/review classes and projects as assigned\n, • Handles difficult situations and people with tact, professionalism and H.E.A.R.T\n, • Demonstrates good judgment in escalating difficult situations and people to Management personnel\n, • Demonstrates professionalism in attendance & punctuality. Consider number of unauthorized or unscheduled absences, a pattern of before and after weekend absences, tardiness and early departures, and long meal periods in accordance with CRHC policy\n, • Promotes a positive work attitude fostering teamwork and acceptance of management decisions\n, • Supports peer to peer training initiative for new Patient Services employees\n, • Assists co-workers whenever possible, to achieve office goals / patient satisfaction\n, • Works independently, takes initiative in completing assignments and does so without reminder\n, • Completes all miscellaneous work assigned by leadership or Physician accurately and in a timely manner\n, • Opens office as needed; turns on copiers, terminals and printers, and updates computer for current day’s session\n, • Communicates with clinical staff to keep patient informed of appointment status\n, • Verifies insurance eligibility and coverage by phone, independent website, RTS, Phreesia or at time of service\n, • Verifies patient demographic and insurance information at time of visit. Assures all demographic and insurance information is accurate, complete and up to date in the patient's chart. Scans current insurance card and photo identification into system\n, • Provides, explains and reviews for accurate completion, all Registration forms, i.e. Patient Representative, Patient Registration form, and Family Information form where applicable and obtains signatures as required\n, • Provides and explains the Authorization to Release Health Information to patient at their request\n, • Determines balances due including past balance, co-payments, co-insurance and deductibles, referring to Patient Accounts as necessary; takes responsibility for collecting and posting payments from patients at time of service via checks, cash or credit card in compliance with Cash Control Policies and Procedures\n, • Invite patient’s with the Patient Portal enrollment (PxP) in compliance with Meaningful Use guidelines\n, • Provides After visit Summary in compliance with ACO guidelines\n, • Prepares Batch Report daily to total and balance collections\n, • Begins the check in process in EPM, Phreesia, and Siemens. Act on notations in all systems and completes the auto-flow process successfully\n, • Schedules /Cancels /Reschedules patient appointments as ordered by the physician adhering to scheduling policies and procedures\n, • Obtains or issues HMO insurance referrals as required for maximum reimbursement of services rendered\n, • Notifies management or other departments appropriately using Clerical Templates for various issues/requests/reasons\n, • Maintains supply inventories and equipment necessary for the effective performance of the job; communicates supply needs to the office supervisor in a timely manner\n, • Maintains a neat, organized, orderly environment in the reception and waiting room areas, i.e . magazines, physician business cards, brochures, signage, etc\n, • Closes office as needed, ensuring that lights, terminals and office machines have been turned off and all patients accounted for and discharged. May be required to set alarm\n, • Actively demonstrates good oral and written communication skills with both internal and external customers\n, • Demonstrates flexibility in schedule to meet patient and office needs\n, • Works with a sense of urgency\n \n\n • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays \n • Medical Plan options along with participation in a Health Spending Account or a Health Saving account \n • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage \n • 401(k) Savings Plan, Employee Stock Purchase Plan \n • Education Reimbursement \n • Employee Discounts \n • Employee Assistance Program \n • Employee Referral Bonus Program \n • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) \n \n\n You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: \n\n • High School Diploma/GED (or higher) \n • 1+ years of customer service or healthcare related experience \n • Intermediate level of computer proficiency (including being able to work on multiple web browsers using dual monitors at the same time to include Microsoft Outlook) \n\n Preferred Qualifications: \n\n • Experience as a receptionist in a healthcare setting \n • Experience working with an electronic health records \n • Experience working with scheduling programs \n • Knowledge and ability to learn and apply job functions, and minimal medical terminology knowledge \n\n Soft Skills: \n\n • Ability to work independently and as a team, and maintain good judgment and accountability \n • Demonstrated ability to work well with health care providers \n • Strong organizational and time management skills \n • Ability to multi-task and prioritize tasks to meet all deadlines \n • Ability to work well under pressure in a fast-paced environment \n • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others \n\n \n New York Residents Only: The salary range for New York residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. \n \n\n At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. \n\n\n \n\n\n \n\n\n Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. \n\n\n UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. \n \n \n\n #RPO, #RED

As Branch Manager at United Rentals, you'll be the leader of a major business enterprise.

Familiarity with energy modeling, building envelope strategies, and energy code compliance. Our expertise spans ENERGY STAR Homes, LEED for Homes, Enterprise Green Communities, Passive House, HERS Ratings, state incentive programs, and energy code compliance. Ability to interpret and coordinate cons

As Chief Operating Officer, you'll serve as the senior business executive responsible for translating strategic vision into disciplined execution across finance, IT, facilities, and interna. Manage enterprise risk, compliance, and internal controls.

Psychiatry physician employment in New York :.A respected academic medical center in.BC/BE Psychiatrist to their faculty.Enjoy a Monday through Friday schedule.Serve as attending in the adult inpatient unit providing excellent clinical care.Teach residents and medical students.Salary Range is $250,0

Syracuse International Airport (SYR) Syracuse, NY 13212.

ObGyn physician employment in New York :.We are scheduling interviews with a private OB/GYN practice adding another OB/GYN physician to their team located 40 miles from Syracuse, NY.Full partnership track with no-buy-in required.Join an existing private practice, 500 deliveries annually and call of

Psychiatry Child physician employment in New York :.BC/BE Child and Adolescent Psychiatrist to their new unit.You are in the same building as the first dual diagnosis unit for children in New York State!.Enjoy a Monday through Friday 8 am to 4 pm schedule.Inpatient-only practice setting with interes

Job Description Company Overview CME Associates, Inc. (CME) is an engineering technology firm providing comprehensive Construction Materials Evaluation and Technical Support Services. Our experts specialize in geotechnical engineering, construction materials evaluation, special inspections, geological sciences, subsurface exploration, and investigative engineering. Summary Perform material testing and inspection services on commercial construction sites. Day trips in the Greater Syracuse, NY area. Responsibilities • Test construction materials such as soils and concrete for quality assurance on commercial sites, • Read construction drawings and specifications and correctly interpret test results, • Complete each testing assignment accurately and in accordance with appropriate standards, • Record and report test results in a clear, concise manner, • Communicate regularly with direct supervisor to provide updates on project details, • HS Diploma, • Associate or bachelor's degree in civil engineering / technology, geology, or related is ideal although not necessary, • Ability to obtain certifications through American Concrete Institute (ACI) and International Code Council (ICC) with full support from CME, • Familiarity with construction materials, procedures, and documents a plus Benefits CME offers competitive wages and benefits such as: Health, Dental, Vision, 401K, Health Savings Account, Supplemental Insurance Products, and Paid Time Off (including Holiday, Vacation, Sick and Personal) for full time employees. This is an Equal Employment Opportunity. All qualified applicants will be afforded equal employment opportunity without regard to race, color, sex, age, marital status, sexual orientation, gender identity, religion, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, and local laws. CME Associates, Inc. is an Affirmative Action Employer. A New York State Certified Woman Owned Business Enterprise (WBE). Powered by JazzHR DUWatU5FYE

Job Description Job description We are seeking an experienced Low Voltage Cable Technician with expertise in managed Wi-Fi, Fiber to the Unit (FTTU), and in-building network installations and Supervising a Team. The ideal candidate will have a strong background in deploying and maintaining structured cabling and network infrastructure in multi-unit buildings, commercial spaces, and mixed-use properties. This role requires a deep understanding of low-voltage systems and the ability to deliver high-quality, reliable connectivity solutions. Key Responsibilities: Installation and Configuration: • Install and terminate low-voltage cabling, including fiber optics, Cat5e/Cat6, and coaxial cables, for managed Wi-Fi and in-building networks., • Deploy and configure equipment such as access points, switches, routers, ONTs, and patch panels., • Establish fiber optic links, including splicing, testing, and troubleshooting., • Test and certify installed cabling to meet performance standards using appropriate tools (e.g., OTDRs, cable certifiers)., • Troubleshoot issues in managed Wi-Fi systems, fiber networks, and Ethernet connections., • Collaborate with project managers, engineers, and property stakeholders to plan and execute network installations., • Interpret blueprints, schematics, and floor plans to determine optimal installation routes and strategies., • Perform routine maintenance and upgrades to in-building networks to ensure optimal performance., • Proven experience in low-voltage cable installation, including fiber optics and Ethernet cabling., • Hands-on experience with managed Wi-Fi solutions (e.g., enterprise-grade access points, controllers)., • Proficiency in Fiber to the Unit (FTTU) installation and maintenance., • Knowledge of networking hardware and protocols, including VLANs, PoE, and IP networking., • BICSI Installer/Technician, RCDD, or other relevant certifications., • Fiber optic certifications (e.g., FOA, Corning, or Fluke)., • Ability to lift up to 50 pounds, climb ladders, and work in confined spaces., • Experience using testing tools such as OTDRs, power meters, and cable certifiers., • Excellent problem-solving and troubleshooting skills., • Strong organizational and time management abilities., • Effective communication and collaboration with teams and clients. Work Environment: This role involves working in residential and commercial properties, including multi-unit buildings, data centers, and construction sites. Travel to various project sites may be required. Why Join Us? At Luck Grove, we provide an opportunity to work on cutting-edge network infrastructure projects. We offer competitive compensation, professional development, and a supportive work environment. If you have a passion for connectivity and technology, we encourage you to apply! Equal Opportunity Employer: Grove is dedicated to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences. Job Type: Full-time Benefits: • 401(k), • Medical, Dental and Vision insurance, • Life insurance and Disability insurance, • Paid Time off, • Paid Holidays

Job Description The Administrative Assistant performs diverse administrative responsibilities for various levels of staff within the company. This position coordinates various projects and prepares reports and information which may be of a highly confidential and critical nature, supporting the goals of local management, and of CorVel. This is an On-Site role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: • Answers telephones. Handles inquiries appropriately, • May open, read, prioritize, route and distribute incoming mail or other materials, • May coordinate and maintain scheduling and event calendars, including travel dates and arrangements, appointments with customers, meetings and conference calls, • Organizes and maintains document storage, • May create and prepare presentations, memos, reports, correspondence and miscellaneous projects, • May schedule travel, meetings and other events, along with monitoring calendars and room reservations, • May assist in basic accounting functions, • Requires regular and consistent attendance, being reliable, responsible, and dependable and fulfilling obligations, • Complies with all safety rules and regulations during working hours in conjunction with the Injury and Illness Prevention Program (“IIPP”), • Additional projects and duties as assigned KNOWLEDGE & SKILLS: • Excellent written and verbal communication skills, • Ability to work on several concurrent tasks and prioritize workload with minimal direction, • Ability to identify, analyze and solve problems, • Intermediate ability to utilize Microsoft applications, • Strong interpersonal, time management and organizational skills, • Ability to work both independently and within a team environment EDUCATION & EXPERIENCE: • High school diploma or equivalent, college degree preferred, • 1 – 2 years’ experience in administrative support roles PAY RANGE: CorVel uses a market-based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $13.08 - $19.90 per hour A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL: CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Onsite

Job Description Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities This position will be responsible for: • Imaging, upgrading and configuring of PC hardware with MS Windows OS and various enterprise office and banking applications. Responsible for assisting and supporting the PC/technology based banking functions, technical support for various software systems. Assists with the LAN at administrative center and branches, and individual PC’s. Maintains a record of inventory., • Imaging and deploying new workstation hardware., • Collecting and maintaining of IT related hardware/software inventory., • Provides general PC/Network and printer support to all branches and back office areas. Answers question and solves problems on hardware, software and communications. Provide phone and remote support to all branches and back office areas. Documents the requests and the work performed in the Help Desk system., • Assist in supporting networks (LANs/WANs) at administrative and operations center and branches by monitoring system for user activities, performance and stability. Maintains accurate network documentation such as maps, user lists security logs and server back up., • Provides technical support of numerous software systems, including MicroSoft, Jack Henry, Adobe, and other various financial and enterprise office environment applications., • Supports PC/technology based banking opportunities. Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner. • All tasks assigned by the Technology Support Manager., • Performs other related duties as assigned or directed. All tasks assigned by the Technology Support Manager and/or Technology Support Team Lead. Qualifications • An Associate’s or Bachelor’s degree in Information Security or Information Technology. In process of earning stated degree(s) will be considered as well., • Strong customer service skills and communication skills., • Ability to work effectively in a team environment and to multi-task in a fast paced environment., • Working knowledge of hardware and software to facilitate technical problem solving., • Ability to work independently and remain on task., • Must have valid driver’s license., • Previous IT or IT Security experience preferred but not required., • All applicants must be 18 years of age or older.

Job Description Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Job DescriptionAre you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly on serving those in the medical industry. With healthcare in our heritage, we soon expanded to serve high-earning professionals in many other industries, providing all with leading-edge financial solutions, including our extensive network of community banks. Today, BHG Financial has firmly established its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service. Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers. From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy. Who You AreThe Technology Services Engineering Manager at BHG Financial is a strategic and hands-on leader responsible for delivering exceptional end-user support across a diverse technology landscape. This role oversees the daily operations of the Service Desk team, ensuring the timely resolution of technical issues, seamless onboarding experiences, and consistent service excellence.The manager will support BHG’s user endpoint systems and applications, providing front-line support for Windows 11, macOS, iOS, Android, and AV technologies in conference rooms. The role also includes supporting Zoom, MS Teams, and other collaboration platforms to ensure smooth virtual and hybrid meeting experiences. The ideal candidate possesses a strong technical background, exceptional problem-solving skills, and a customer-first mindset, with proficiency in service management ticketing, such as Jira Service Management, and enterprise software such as Microsoft 365, VPN clients, RingCentral, and Remote Desktop. They excel at multitasking across platforms, guiding service engineers through performance management, project assignments, and professional development, while continuously improving processes and documentation. This role is critical to maintaining operational continuity, driving user satisfaction, and aligning IT support with BHG’s broader infrastructure and business goals.What You'll Do • Operational control: Oversee daily operations to ensure compliance with standards and achieve organizational objectives., • Shift scheduling: Manage shift scheduling to optimize staff coverage and operational efficiency., • KPI accountability: Monitor key performance indicators (KPIs), such as First Response Time, Resolution Time, Ticket Volume Trends, Backlog Volume, First Contact Resolution Rate, Reopen Rate, Escalation Rate, SLA Compliance Rate, Onboarding Readiness Rate, Process Improvement Implementation Rate, etc., to ensure alignment with performance targets and operational goals., • Service level adherence: Address all customer cases promptly within established SLA requirements and handle them professionally., • Quality assurance: Maintain high service delivery standards while continuously improving customer satisfaction., • Staff Coordination: Provide guidance and performance feedback to non-supervisory staff, ensuring alignment with operational goals and fostering accountability through clear direction and support., • Workflow Management: Strategically plan and oversee the workflow and time management of staff, assigning daily tasks and setting clear deadlines., • Best Practices Implementation: Assess current practices, implement best practice standards, and drive continuous improvement within the team., • Performance Reporting: Prepare and present comprehensive performance reports, evaluating team output and operational efficiency on Service Requests, Incidents, and Projects., • IT Inventory Control: Ensure a rigorous IT inventory process is maintained, including adherence to preventative maintenance schedules and protocols., • Warehousing Logistics: Responsible for the maintenance and upkeep of the IT equipment warehouse, ensuring that there is sufficient inventory on-hand to meet business needs, all equipment is organized, functional, and in optimal condition for use, and equipment is delivered in a timely fashion., • Program Development: Develop and implement programs and procedures designed to enhance the effectiveness and efficiency of IT systems and operations., • Hardware and Software Management: Oversee the management, installation, maintenance, and support of end-user hardware and software applications., • Training and Utilization: Facilitate the continued and expanded use of technology resources through effective implementation and coordination of training programs., • Hardware and Software Management: Oversee the management, installation, maintenance, and support of end-user hardware and software applications.What You'll Need, • A bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience., • 5+ years of experience in technical support or service engineering, with a minimum of 2 years in a leadership or managerial role., • Strong understanding of ITIL principles and service management best practices., • Proficiency in enterprise ticketing platforms (e.g., Jira Service Management, ServiceNow, etc.), • Familiarity with endpoint management tools such as Tanium, Microsoft Intune, Jamf, etc., • Knowledge of Active Directory, Microsoft 365, and common desktop/network troubleshooting techniques., • Deep understanding of Windows 11 system architecture, Group Policy, registry management, driver integration, troubleshooting methodologies, and integration with MDM platforms like Intune and Tanium., • Proficient in managing macOS environments, including system preferences, Terminal commands, software deployment, and integration with MDM platforms like JAMF, Intune, and Tanium., • Skilled in configuring, securing, and supporting mobile devices using MDM tools (e.g., Intune, Apple Business Manager, Android Enterprise)., • Experience with the installation, maintenance, and support of end-user hardware and software applications on Windows, macOS, iOS, and Android platforms., • Experience with the installation, maintenance, and support of Audio-Visual hardware and software in conference rooms., • Ability to work at a computer for 8+ hours/day, • Fine motor manipulation using a computer (mouse/keyboard), • Ability to lift 50lbs several times weekly, • In office presence daily with the local team, • Travel to other locations for support needs