Macomb
Job DescriptionBenefits: • Free Movie Incentive, • 401(k) Essential Duties & Responsibilities Guest Service • Greet and welcome guests with a friendly and approachable demeanor., • Educate guests about promotions, concessions, movies, and loyalty programs., • Respond to customer inquiries, concerns, and feedback with a positive attitude., • Enforce Emagines Code of Conduct to ensure guests enjoy a relaxing, safe, and enjoyable entertainment experience.Box Office, • Sell tickets, gift cards, and other promotions to guests and accurately process cash/credit card transactions., • Promote and sell our loyalty program to every guest to enhance their Emagine experience.Concessions, • Prepare and serve a variety of concessions, including popcorn, candy, drinks, and other snacks., • Ensure cleanliness and organization of concession areas and restock as needed., • Monitor and maintain food and beverage quality by following proper recipes and procedures., • Prepare and serve a variety of hot food items such as hot dogs, fries, pizzas, pretzel bites, and more., • Utilize and maintain kitchen equipment such as pizza ovens and fryers while following proper safety measures., • Deliver hot food items to guests in their assigned seating.Usher, • Assist guests in finding their seats and ensuring a smooth seating process., • Auditorium monitoring to check for movie sound quality, temperature, picture quality, and cell phone use., • Exit greeting guests after the movie to enhance the movie going experience., • Clean and sanitize theaters, restrooms, lobby, and other public spaces to ensure a comfortable and clean experience., • Restock the Coke freestyle machines and upkeep cleanliness of these areas. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience • No education or experience required., • Previous customer service experience preferred. Performance Measurements, • Team Member functions are efficiently, accurately, and effectively performed in accordance with policies and procedures., • Monies are balanced and any discrepancies promptly resolved., • Good relations exist with guests. Guest problems or questions are courteously and promptly resolved., • Good working relationships and coordination exist with team members and management. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.