Trabajos hardware en Miami, Florida - Page 3Crear alertas

Job Description PC maintenance and repair Data recovery Answer end user support calls Troubleshoot a wide variety of problems efficiently and logically Diagnose, repair, upgrade, configure and install hardware and software Idea individual must be able to travel to clients, have good customer service and be able to multitask.

Job Description Overview Job Title: IT Support Specialist Location: Miam, FL Summary The IT Support Specialist is responsible for maintaining and monitoring the Bank computer systems, installing and configuring hardware and software, and solving technical issues as they arise. Responding in a timely manner to service issues and requests. The IT Support Specialist is responsible for providing technical support across the Bank, this may be in person or over the phone. Essential Duties & Responsibilities Responsibilities include the following: other duties may be assigned: • Installing and configuring computer hardware, software, systems, networks, printers, and scanners, • Monitoring and maintaining computer systems and networks, • Responding in a timely manner to service issues and requests, • Providing technical support across the Bank (this may be in person or over the phone), • Setting up accounts for new users, • Repairing and replacing equipment as necessary, • Testing new technology, • Gathering and analyzing data to diagnose problems with computer systems, • Changing configurations, settings and permissions to fix computer issues, • Logging all service requests and updating tickets as needed Requirements and Qualifications • Certificate or associate’s degree in computer science or bachelor’s degree program with a computer-related major., • Current relevant industry certifications, • Minimum two years of relevant experience in a help desk/IT support role., • High-level knowledge of commonly used software, hardware and applications, • Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages, • Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages, • Customer/Client Focus., • Credibility., • Problem Solving/Analysis, • Teamwork Orientation., • Initiative., • Stress Management, • Organizational Skills, • Time Management Skills, • Multitasking Skills, • Technical Capacity, • Effective communicator, • Adaptability

Job Description nobilia is the worldwide market leader for kitchen furniture with customers in over 90 countries, producing more than 3,800 kitchens daily. Incorporating the precision of German design and engineering and following the Bauhaus principles of form and design, nobilia has delivered superior quality, customization and value for more than 78 years. nobilia North America is focused on rapidly growing its presence in the region, selling furniture through independent showrooms, directly to developers and builders of single and multi-family homes, and its own retail stores. The Role: The Help Desk Support Specialist provides technical support and assistance to end-users, helping them resolve hardware, software, and network-related issues. This role requires strong problem-solving skills and a customer service mindset. This role will report to the IT Manager. The Help Desk Support Specialist will work out of nobilia's North America’s midtown Miami office. Responsibilities: ● Respond to and resolve help desk tickets in a timely manner ● Diagnose and troubleshoot hardware, software, and network issues ● Install, configure, and maintain computer systems and software ● Provide guidance and training to users on best practices ● Document issues and solutions in the ticketing system Qualifications: ● At least 2+ years of experience in a technical support role ● Experience in troubleshooting computer issues (Windows) and peripherals ● In depth knowledge of computer hardware, software, and networks ● Excellent communication and customer service skills ● Ability to maintain documentation in a proactively manner

Job Description Is responsible for maintaining, optimizing, and securing the organization's network infrastructure by ensuring seamless connectivity, resolving network issues, computer issues and implementing best practices for performance and security. Key Responsibilities • Assists in developing long-term strategies for network expansion, upgrades, and scalability to support business growth., • Assists in designing and implementing new network setups, including LAN, WAN, VPN, and wireless networks., • Monitors network performance to identify potential issues such as bottlenecks, outages, or security breaches., • Uses network monitoring tools to track bandwidth usage, latency, and other performance metrics and report findings to management., • Responds to network-related issues, troubleshoot problems, and ensure quick resolution to minimize downtime., • Documents changes, upgrades, and maintenance procedures for internal reference and compliance purposes., • Performs routine maintenance tasks, such as updating firmware, applying security patches, and optimizing network devices. Required Education: Technical Studies Possible Degrees: Associate's Degree or equivalent technical certification Other Education: CompTIA Net+, CompTIA A+, other technical certificates Languages: English & Spanish (Bilingual) Technical Knowledge and Skills: • Provide technical support and troubleshooting for hardware, software, and network issues., • Maintain and optimize IT infrastructure, including servers, workstations, and network devices, • Assist in the installation and configuration of IT systems and applications, • Implement and monitor security measures to safeguard company data Affirmative action plan/equal employment opportunity (AAP/EEO) statement It is the policy of IFB to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of this Company to assure that applicants are employed, and that employees are treated during employment, without regard to their race, religion, sex, color, national origin, age or disability. As a Drug-Free Workplace, we prioritize the safety and well-being of our employees. Applicants selected for hire will be required to pass a pre-employment drug test and background check in accordance with company policy.

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. This position is responsible for the operation and maintenance of both POS systems. This position will also provide a wider coverage area. This position will report directly to the I.T. Director. Essential Functions and Responsibilities • Maintain the Micros system both hardware and software, • Correct database issue through out the Micros system, • Process all Micros changes and menu configurations requests, • Organize proper retention of historical data either to disk or tape, • Fix or replace non-operational equipment, • Maintain the retail systems both hardware and software, • Fix or replace defective hardware, • Work with the retail manager to ensure proper configuration, • Cover weekend hours for a seven day I.T. coverage plan, • Establish and conduct a Preventive Maintenance schedule for all printer and PCs, • Collect a hardware inventory for comparison to our automated list, • Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance, • Attends all appropriate hotel meetings and training sessions, • Promotes and applies teamwork skill at all times, • Is polite, friendly, and helpful to all guests, management and fellow employees, • Maintains cleanliness and excellent condition of equipment and work area, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Complies with hotel standard, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes, • Complies with hotel uniform and grooming standards, • Ability to make decisions on imperfect information, • Agility in multi-tasking, • Bias toward action, • Decisiveness, • Detailed knowledge of software and hardware operating systems to include: Windows OS, MAC OS, • Management and operation of: Retail POS and F&B POS (Micros), • Knowledge of network architecture and system design

Job Description BRISKCO is a rapidly growing IT service provider specializing in on-site support for businesses across Miami and the surrounding areas. We focus on multi-site and chain businesses, leveraging strong partnerships with national service providers and manufacturers. Our clients include medical offices, retail chains, distribution centers, warehouses, car dealerships, and financial institutions. We provide a range of IT services, including: ✔ Break/fix repairs and replacements ✔ Equipment moves, adds, and changes ✔ New store installations and remodels ✔ Low-voltage cabling and repairs ✔ Multi-site project rollouts and implementationsWe provide a range of IT services, including: ✔ Break/fix repairs and replacements ✔ Equipment moves, adds, and changes ✔ New store installations and remodels ✔ Low-voltage cabling and repairs ✔ Multi-site project rollouts and implementations We are looking for motivated, technical individuals who want to grow with us. No prior IT job experience? No problem. We provide training to help you develop your skills and maximize your earning potential – with opportunities to make $65K–$100K per year. Field Technician Responsibilities: • Deliver professional, customer-focused service, • Communicate effectively with on-site contacts and remote stakeholders, • Document work thoroughly and accurately, • Complete service requests on time, • Troubleshoot network and hardware issues, • Install and terminate low-voltage cabling, • Repair and upgrade computer hardware, • Set up and maintain printers, camera systems, and digital signage, • Assist with new installations and large-scale projects Requirements: • Some college coursework completed, • Low-voltage wiring experience (preferred), • Computer hardware training or experience (A+ certification or equivalent), • Detail-oriented, organized, and self-motivated, • Eager to learn and passionate about technology, • Valid driver’s license, • Reliable transportation (wagon, SUV, or van preferred), • Must be able to pass a background check Why Join BRISKCO? If you love technology and want a career where your skills directly impact your earnings, this is the job for you! At BRISKCO, the more you learn, the more you earn. Job Type: Full-time Pay: $22.00 - $35.00 per hour Company DescriptionBriskco is a leading IT solutions provider dedicated to helping businesses thrive through innovative technology and exceptional customer service. As part of our team, you’ll work with cutting-edge tools and contribute to meaningful projects that make a real impact. We pride ourselves on our collaborative culture, where every team member’s voice is valued, and growth opportunities abound. At Briskco, you’ll have the chance to sharpen your skills, tackle exciting challenges, and advance your career in a company that’s committed to your success. Whether it’s optimizing network infrastructure, enhancing cybersecurity, or delivering unparalleled technical support, Briskco ensures our clients are equipped to succeed in today’s fast-paced digital world. Join us and be part of a team that’s redefining IT excellence!Briskco is a leading IT solutions provider dedicated to helping businesses thrive through innovative technology and exceptional customer service. As part of our team, you’ll work with cutting-edge tools and contribute to meaningful projects that make a real impact.\r\n\r\nWe pride ourselves on our collaborative culture, where every team member’s voice is valued, and growth opportunities abound. At Briskco, you’ll have the chance to sharpen your skills, tackle exciting challenges, and advance your career in a company that’s committed to your success.\r\n\r\nWhether it’s optimizing network infrastructure, enhancing cybersecurity, or delivering unparalleled technical support, Briskco ensures our clients are equipped to succeed in today’s fast-paced digital world. Join us and be part of a team that’s redefining IT excellence!

Job Description BEARtechs is seeking computer hardware and low voltage cabling techs to service businesses in the Miami, Florida area. BEARtechs provides on site IT services to businesses in Saint Louis and the surrounding area. We specialize in multi-site and chain businesses by leveraging our relationships with national service providers and manufacturers. Our clients are medical offices and hospitals, retail chain businesses, distribution centers and warehouses, car dealerships, and financial institutions. The type of service we provide includes: break/fix repairs and replacements, equipment moves-adds-changes, new store installs and remodels, low-voltage cabling and repairs, multi-site project rollouts, and implementations. We are a fast growing company that is willing to train smart and technical individuals who are motivated to maximize their earning potential with the potential of earning 65-100k a year. Field Technician job responsibilities: • professional customer service, • communicate with the on site contact as well as remote stakeholders, • detailed documentation of work, • timely delivery of service, • network and hardware technical troubleshooting, • low-voltage cabling and terminations, • computer hardware repair, • computer hardware replacement and upgrades, • new installs and projects, • printer maintenance and repair, • camera systems, • some college coursework completed, • low-voltage/wiring experience is preferred, • computer hardware training or experience (A+ certification or equivalent), • Android or other smartphone with a camera, • detail-oriented and organized, • self-motivated, • desire to learn, • passionate about technology, • valid driver’s license, • reliable transportation (wagon, SUV, or van is a plus) Job Type: Full-time Pay: $22.00 - $35.00 per hour Benefits: • Dental insurance, • Flexible schedule, • Health insurance Reimbursement, • Health savings account, • Life insurance, • Paid time off, • Parental leave, • Monday to Friday

Job DescriptionBenefits: • Training & development, • Competitive salary, • People first work culture environment, • Open collaboration with the US network, • Flexible Scheduling Summary The IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective will be to respond to support requests in a timely manner, be the reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. IT Technicians are expected to display good interpersonal skills. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills. The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player IT Technician III Responsibilities: • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools (RMM) and diagnostic utilities to aid in resolving support requests., • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined., • Administration of M365/Google tenants and users, • Cloud administration (preferably MS Azure), • Administration of cybersecurity solutions (antivirus/EDR/MDR...), • Administration of networks, • Perform preventative maintenance, including patching, vulenrarbilites management ..., • Automate internal process by using adopted technologies (Autotask PSA, Ninja One RMM, ...), • Ensuring company safety and security standards are met.IT Technician III Requirements:, • Previous MSP experience (mandatory), • Knowledge of main OSs for workstations/servers, • Field experience with cloud, cybersecurity and AI solutions, • Good knowledge of English and Spanish, • Satisfactory Background Check contingent to hiring

Job Description Who We Are PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport and Hartsfield-Jackson Atlanta International Airport and is developing new terminals at Dallas Fort Worth International Airport and Miami International Airport. Far removed from the chaos of the surrounding airport and just steps away from the airfield, PS offers the ease, privacy, and security of the private flight experience for commercial travel. With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival, and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside the Airport. Guests also enjoy private suites, chef-prepared food, spa services, and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy. Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience. PS aims to be in every major airport in the US. Position: IT Technician PS is looking for a team-focused IT Technician who is highly skilled in corporate computer systems and office technology support. Duties include installing hardware and troubleshooting computer issues and responding to IT helpdesk tickets from our company employees, including other locations in a timely manner. The IT Technician will collaborate within the department on a regular basis and assist in identifying the best tools to improve our tech functions. The ideal candidate is great at problem-solving, up to date on top technology systems, including core IT concepts (SaaS, networking, ITSM, etc.), and can quickly tend to employee needs with great customer service. This position will report to the Senior IT Manager IT Technician Duties and Responsibilities The IT Technician will aim to keep the technology at PS in top working order and accessible to all team members. They will work closely with his/her team, ensuring each work ticket is thoroughly resolved and all components are in working order. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability. Key Responsibilities • Act as an extension of the PSHQ IT department, ensuring that all corporate IT policies, procedures, and security measures are effectively implemented., • Perform system installation, administration, maintenance, and troubleshooting for all PS corporate technologies including, but not limited to, workstations, mobile devices, office applications, IAM, point of sales (POS), VOIP devices, and audio/visual systems., • Perform basic network management, including installation, monitoring, maintenance, and security., • While adhering to ITSM best practices, provide exemplary support and customer service to PS employees in and other locations as needed., • Responsible for asset management that includes tracking, managing, and maintaining IT hardware and software throughout the lifecycle., • Act as an onsite representative and liaison for PSHQ IT department when working with external vendors as well as internal stakeholders., • Support and collaborate with relevant stakeholders and team members on corporate IT projects during development and post deployment, to ensure systems meet expected outcomes., • Create and maintain documentation of procedures, configurations, and runbooks., • Provide orientation and guidance to users on how to operate new software and computer equipment., • Maintain local server room and IT workplace, • Documentation and maintenance of procedures, configurations, and runbooks., • Ability to work weekends, holidays, and after hours., • Experience in IT Service Management with a strong understanding of the ITIL framework., • Hands-on experience with ITSM tools such as ServiceNow, Freshservice, etc., • Demonstratable proficiency working with and supporting core operating systems (Windows/Apple/iOS)., • Basic understanding of networking concepts such as IP configuration, LAN/WAN administration, and switching/routing, • Proficiency in maintaining, configuring, and installing computer hardware systems/peripherals., • Solid familiarity with core Microsoft Office applications., • Licenses: A+, Network+ highly preferred Soft Skills: • Communication: Effective communication and interpersonal skills, with a focus on maintaining solid relationships between the IT dept and vendors/stakeholders at all levels., • Independence: Be able to operate independently, with minimal in-person oversight while being self-motivated to excel beyond the tasks at hand., • Education: Bachelor’s Degree in Computer Science, Information Technology, or equivalent experience., • Experience: 2-3 years’ experience in a corporate customer service environment., • Travel to PSHQ or other terminal locations as needed, • Job Type: Full-Time and On-Site M-F, • Work Location: Openings at PS DFW and PS MIA locations Full-Time Employee Benefits Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability. • 401K retirement plan with company matching., • Health and Dependent Care FSA and HSA with company matching., • A great career path with promotion opportunities Compensation range $31.00 - $33.65/hour (depending on experience). Overtime opportunities available. This is a full-time, non-exempt role.

Job Description WHO WE ARE Domiciled in Bermuda, with offices in London, Miami, New York and Dubai, Relm Insurance Ltd. (“Relm”) is the first IIGB (Innovative Insurer General Business) insurer regulated by the Bermuda Monetary Authority (“BMA”). Since inception, Relm has remained focused on its Vision of “Making Innovation Resilient” by providing insurance to companies pioneering new technology frontiers in over 35 countries around the world. Relm’s dynamic global team has executed market-leading insurance solutions for companies operating in web3, AI, financial technology, biotech and other important emerging sectors. WHAT WE ARE LOOKING FOR At Relm Insurance Ltd, our Mission is “To contribute to the building of the future by creating solutions for complex risks in innovative markets.” As we continue leading the way in emerging industries, we’re looking for a Support Engineer, Level 1 to join our team and play a key role in this mission. At Relm, we believe in fostering a diverse and inclusive culture, where everyone is empowered to bring their unique perspectives and ideas. Our core values of Accountability, Collaboration, Curiosity & Creativity, and Courage & Optimism are central to who we are, and we strive to bring these values to life every day. We bring these values to life every day — whether by collaborating on innovative solutions, tackling challenges with optimism, or pushing boundaries with creativity and courage. WHAT YOU WILL DO As a Level 1 IT Support Engineer, you will be the first line of support for employees using Apple MacBooks and a few Microsoft Windows devices (to be rolled out Q3, 2025). Your focus will be on troubleshooting and resolving issues related to MacOS, MDM management with Mosyle, software applications, and network connectivity. This role requires strong technical skills in the Apple ecosystem, an understanding of MDM tools, and the ability to provide efficient, friendly support to end users. · Provide first-line support for employees using Apple devices (MacBook, iphones) etc.), and a limited number of Windows PCs. · Troubleshoot and resolve issues related to MacOS, MDM management (Mosyle), software applications, and network connectivity. · Providing support for Office365 including, email, teams, OneDrive and SharePoint. · Ensure proper setup and configuration of new Mac devices, including user profiles, necessary applications, and network configuration. · Manage and support MDM policies and profiles through Mosyle for MacOS and iOS devices. · Assist with troubleshooting Mosyle-related issues, such as enrollment, profile updates, app deployments, and security configurations. · Provide basic support for limited Windows machines, including operating system and software troubleshooting. · Provide support for common software applications (Microsoft Office, Adobe, etc.) used across Mac and Windows environments. · Create, maintain, and update technical documentation, troubleshooting guides, and knowledge base articles. · Monitor and resolve helpdesk tickets in a timely manner, ensuring issues are escalated when appropriate. · Ensure that devices and software remain up-to-date and compliant with company standards. · Offer excellent customer service, clearly communicating technical information to users of varying technical proficiency. · Assist in onboarding new employees, including setting up their devices, accounts and internet access · Participate in inventory management, tracking hardware and software assets. · Support the IT team in additional projects as needed. WHY YOU’LL LOVE WORKING WITH US At Relm, we are not just another insurance company – we’re a team of innovators, creators, and collaborators who are redefining what’s possible in the industry. We value each individual’s unique skills and experiences and offer a workplace where creativity, innovation and diversity are at the heart of everything we do. We are deeply committed to fostering an inclusive culture where every team member feels valued, supported, and empowered to do their best work. At Relm, you will have the opportunity to grow in your career, play a role in an industry transformation,and contribute to a team that celebrates creativity, collaboration, and innovation. Requirements WHAT YOU BRING TO THE TABLE: · Experience with the Microsoft Office365 ecosystem including Exchange, Teams and SharePoint · Experience with MacOS and Apple hardware (MacBook, iMac, etc.) in an enterprise or support role. · Knowledge of Mobile Device Management (MDM) solutions, especially Mosyle, InTune, or willingness to quickly learn. · Basic troubleshooting experience with Windows operating systems and applications. · Familiarity with networking concepts, including Wi-Fi troubleshooting and VPN configurations. · Strong problem-solving and analytical skills. · Excellent communication and customer service skills. · Ability to prioritize tasks and manage multiple support requests in a fast-paced environment. · Previous experience in IT support or helpdesk roles is a plus. · Apple Certified Support Professional (ACSP) certification or equivalent Apple-related qualifications. · Familiarity with Mosyle or other MDM solutions for managing Apple devices. · Experience with ticketing systems (e.g., Jira). · Familiarity with cloud services (e.g., Microsoft Azure). · Knowledge of automating software deployments and configurations using plists and mobileconfig files. · Experience of Microsoft Powershell · Experience in troubleshooting peripheral devices (printers, scanners, etc.) in both Mac and Windows environments. Benefits WHAT WE OFFER · Paid Public Holidays: Enjoy ten (10) paid public holidays each year, giving you the opportunity to unwind and recharge. · Generous Paid Time Off (PTO): You’ll receive 28 days of Paid Time Off (PTO) annually, giving you the flexibility to take care of personal matters, vacation, or sick days. · Full Health Coverage: The company fully covers your medical, dental, vision, life, and disability insurance to ensure you and your family are well taken care of. · 401K Program with Company Match: Plan for your future with access to the company’s 401K program, including a 5% company match. · Professional Development & Mentorship: We invest in your growth through professional development opportunities, training, and mentorship programs, helping you advance in your career. · Wellness Stipend: Take care of yourself with a monthly wellness stipend to support your health and well-being. · Commuting & Travel Reimbursement: We offer a commuting reimbursement to help with transportation costs, including parking, making your daily commute easier. · Wellness Benefits: Stay healthy and active with access to gym memberships, exercise classes, and other wellness perks that promote a balanced lifestyle. · Your Voice Matters: Work in an environment where your opinions and ideas are valued and play a crucial role in driving the success of our team. · Endless Growth Opportunities: Enjoy a multitude of career growth opportunities, ensuring that you have the resources to thrive and advance within the company. At Relm, you won’t just join a company - you’ll be part of a team that’s shaping the future. If you’re ready to make an impact, we’d love to hear from you.

Job Description We are currently seeking an experienced IT Service Technician to join our team in Miami, FL About Us: An educational organization is looking for an experienced IT Support Technician with expertise and professionalism, to deliver premier level support to in-house operations at our Miami, FL location. Disclaimer: Layer 8 Solutions is a drug-free workplace. All employment offers are contingent upon successful completion of a pre-employment drug screening and a thorough background check, conducted in accordance with applicable federal, state, and local laws. Applicants should be aware that illegal drug use or relevant criminal convictions may disqualify them from employment. We are an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Job Summary: This position is responsible for providing technical assistance to computer users. Answering questions or resolving computer problems for users in person, or via telephone or electronically. May also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Job Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned • Collaborating within an educational environment & providing technical support, • Maintenance, system analysis, troubleshooting, & on-site support, • PC and network troubleshooting and repair, • Common desktop application support, • Maintain current inventory Job Requirements Education and Experience: • High school diploma required, • Industry Certifications/Undergraduate Degree a plus, • 3-5 years relevant work experience preferred Required Abilities and Skills: • Understanding of Windows operating systems: Windows 7 & Windows 10, • Networking: LAN, WAN, WIRELESS, • Network Appliances: Firewalls, Routers, Switches and Wireless Access Points, • Basic understanding of Windows server environment, • Common Desktop Productivity Applications: MS Office, Office 365, & Adobe Suite Additional Requirements: · Reliable Transportation · Valid Driver's License · Ability to Pass a Background Check · Fluency in the English language, Bilingual (English/Spanish) is a plus Compensation and Benefits: • Competitive market-based salary, commensurate with experience and education, • Comprehensive benefits package availableCompany DescriptionAn educational organization is seeking for an experienced IT Support Technician with expertise and professionalism to deliver premier level support to in-house operations at the specified job location.An educational organization is seeking for an experienced IT Support Technician with expertise and professionalism to deliver premier level support to in-house operations at the specified job location.

Job Description RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene. At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey. DREAM IT MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts, including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River, Claudie (opened Feb 2025), and MM, a Membership Community. Upcoming projects include AVA’s second location in Coconut Grove and Casa Neos Lounge (Fall 2025), Noora and HONŌ Japanese Steakhouse (Spring 2026). BUILD IT RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States. GROW IT RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities. RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene. Summary: We are seeking an IT Specialist to provide technical support and assistance to our team. The ideal candidate will have a solid understanding of IT systems, hardware, and software and be able to troubleshoot issues efficiently. This role is perfect for someone looking to gain experience in a dynamic hospitality environment. Key Responsibilities: • Technical Support: Deliver on-site and remote technical support to employees, resolving hardware and software issues., • Troubleshooting: Diagnose and resolve technical issues related to computers, printers, and networks., • Installation: Assist in the installation and configuration of computer systems, applications, and peripherals as well as Point of Sales systems., • Maintenance: Perform routine maintenance and updates on hardware and software systems., • Documentation: Maintain accurate records of support requests, resolutions, and system configurations., • User Training: Educate staff on best practices for using technology and software applications., • Collaboration: Collaborate closely with the IT team to support the rollout of new technologies and ensure smooth execution of system upgrades. Qualifications: • Education: A high school diploma or equivalent is required. Additional coursework in Computer Science or IT is strongly preferred., • Experience: IT support experience preferred; hospitality industry background a plus., • Technical Skills: Proficiency in Windows and Mac operating systems, Microsoft Office Suite, and basic networking. Toast POS experience is required., • Communication: Strong interpersonal and communication skills, with a talent for translating complex technical concepts into clear, user-friendly language for non-technical users., • Problem-Solving: Excellent analytical and troubleshooting abilities., • Certifications: CompTIA A+, Network+, or similar certifications are advantageous. Working Conditions: • Ability to lift up to 50 lbs and work across multiple environments (e.g., office, server room) required., • Availability to work flexible hours, when necessary., • Candidate must have access to dependable transportation.

Job Description Job Description: A “Branch Support Specialist” is responsible for providing technical support for hardware and software issues and requests to End Users at branch locations. The Branch Support Specialist possesses a diverse skill set that includes providing frontline hardware and software technical support, local project coordination and delivery, escalation support for major Incidents, and collaborating cross-functionally with Network Services and Escalation teams to resolve complex issues locally. Branch Support Specialists can be on-site dedicated to a branch location or dispatched to a branch location based on expertise and proximity to the site needing support. Required Qualifications: · On-site Branch Support Specialists in Metro Campuses will be required to support all buildings within a Metro Campus. · Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education · IT Support experience with a Financial Services or Brokerage Firm preferred. · Strong organizational skills – the ability to effectively manage multiple tasks simultaneously. · Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution. · Experience with Microsoft Office products, and general office computing tools. · Excellent communication, interpersonal and customer care skills. U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor currently. Primary Responsibilities: 1. Software installation., 2. Troubleshoot, repair, and maintain software applications & infrastructure., 3. Escalation from helpdesk for application support including in-house, 3rd party application sand market data applications., 4. Provide support for operating system drivers, software and firmware., 5. Provide support to users for home connection and work from home set up Firm issued laptop or personal laptop + virtual machine., 6. Ensure client policies and procedures are followed, communicated, and adhered to., 7. Create and maintain support documentation., 8. Interacting with other support groups (local and global) within the firm across multiple platforms., 9. Record and manage all incidents and requests in ticket-tracking system., 10. Proactively inform management of trends, significant problems and expected delays., 11. On-call – Participate in rotating schedule providing afterhours and weekend support., 12. Take initiative to stay current on technology and participate in training programs. We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r\nOur management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r\n\r\nWe bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r\n\r\nIn today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The key job duties of IT professionals typically include creating new computer systems, networks, and applications or finding software errors through troubleshooting. Many of them can be involved in various tasks depending on their roles and the company's needs. As an IT worker, you can expect to work with computer-based information systems, software, and hardware, typically by designing, developing, and managing them. Everyday responsibilities can include: Identifying technical problems Deploying the appropriate IT solutions to solve problems. Designing computer-based systems or programs Identifying user needs with technology QUALIFICATIONS: An IT job can range from an IT support specialist, project manager, or software designer. Positions in this field cover a broad variety of roles that can vary depending on the company. An IT position generally involves managing and storing data using computers, software, databases, networks, and servers. As an IT professional, you may write programs, maintain networks, analyze systems, and provide technical support. EDUCATION / EXPERIENCE: Bachelor’s degree in information technology, information systems, computer science or related field (graduate degree a plus). Minimum three years’ experience overseeing IT teams and projects. Sound understanding of computer systems, networks, security, telecommunications, databases and storage systems. Ability to manage and prioritize tasks and projects. Solid working knowledge of all relevant coding languages and security protocols. Excellent analytical and problem-solving skills. Experience implementing and managing Artificial Intelligence (AI). Team oriented. Bilingual in English and Spanish.

Job Description We are a Miami based company specializing in system integration. We are seeking an AutoCAD Control Panel Designer and Draftsman to join our team. This position is a multi-skill position with emphasis in the instrumentation & control skill area. This motivated team player will possess an in-depth knowledge of control systems, AC/DC distribution, AutoCAD and Panel Design. This position provides vast opportunity for advancement both technically and in position. You will be responsible for performing the following duties: • Design Control Panel from Project Engineer’s I/O list and Bill of Material, • To include Sizing of panels, • Component Layout, • AC and DC Power Distribution, • Maintain Revisions throughout Project Cycle, • Approved for Submittal, • Approved for Construction, • Approved for Field Installation, • As-Built, • Develop Drawings using various versions of AutoCAD, • Convert Drawings from AutoCAD to PDF, • Utilize Microsoft office to import Bill of Materials and other documents into AutoCAD, • Work closely with the project implementation team to meet project specifications and technical requirements, • Develop and Maintain a “library” of commonly used panel components to streamline design of future panels, • Thorough understanding of electrical schematics and electronic controls, • Keep up to date on current technology and software (AutoCAD, Microsoft Office, etc), • Working knowledge of AC/DC power distribution, • Electrical understanding of relay logic, • Understanding of control panel components functionality, • Self-motivated individual – able to work independently with minimal supervision., • Team oriented, flexible and willing to assist in other technical disciplines., • Working knowledge of Heat Gain and Power Consumption Calculations is a plus, • PLC / RTU Hardware knowledge is a plus Education: • Revit: 1 year (Preferred), • AutoCAD: 1 year (Preferred)

Job Description Connection Services has a fantastic opportunity for a NOC Engineer, working Remotely. Excellent opportunity to work for a top VAR offering excellent benefits including yearly bonus, 3 weeks paid PTO, tuition reimbursement, excellent benefits, etc.; opportunity for growth. The NOC Engineer is a key stakeholder in incident response, troubleshooting, network planning and procedures development. Maintains and expands customer relationships through: • Understanding of how to deliver quality service while adhering to service level agreements (SLAs) in a fast-paced environment, • Understands the importance of regular follow up and status updates to customer and management for outages and escalations through issue resolution, • Developing documentation including user guides, admin guides, knowledge base articles, FAQs, quick reference guides, • Providing technical firewall, server, and networking recommendations, • Demonstrating continuous improvement, • Participating in strategy planning discussions with technical, business, and client partners, • Monitoring incident request systems and takes ownership of L3+ requests in accordance with SOPs, • Working effectively in a collaborative and innovative team-oriented environment., • Providing technical support for all shifts., • Developing standard operating procedures for use across the Lifecycle and Managed Services business as needed and maintains existing processes, • Familiarity with working from a ticketing system as part of a larger team, • Clearly communicating and following expectations of all firewalls, server, and networking engineering tasks, • Conducting network audits, • Providing solutions when encountering unfamiliar technologies, applications, and situations, figuring them out, and providing solutions that match both our clients' and our company's needs, • Creating and performing network testing (regression, functionality, and performance), • Expert understanding of networking principals (IP addressing, subnets, routing, and switching), • Providing an expert level of OS troubleshooting in Windows environments, • Strong knowledge of delivering support in a Microsoft client/server environment, • Expert understanding of Active Directory, DNS and DHCP, • Strong knowledge of antivirus, backups, and VMware/Hyper-V virtualization, • Expert understanding of desktop and server operating systems, • Excellent verbal and written communication skills, • Advanced Microsoft Office skills to include creating presentations, creating documents in Word to included advanced formatting, creating spreadsheets to include the use of macros., • Advanced computer knowledge with ability to operate keyboard for data entry., • Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users., • Fundamental understanding of Microsoft Endpoint Manager/Intune (Cloud), • Expert knowledge of antivirus, backups, and VMWare/Hyper-V virtualization, • Ability to troubleshoot and resolve email issues, specifically MS Outlook, • Support commonly used software, hardware, and other equipment, • Support back-office hardware, printers, software, Web Applications, and other networks, • Familiarity with the fundamental principles of ITIL/SLA, • Expert knowledge in multiple ticketing systems including Service Now, AutoTask, Zoho, • Expert knowledge of networking principals (IP addressing, subnets, routing, switching), • Expert knowledge of OS troubleshooting in Windows environment, • Expert knowledge of antivirus, backups, and VMWare/Hyper-V virtualization, • Advanced knowledge of Desktop and Server Operating Systems (Linux), • Expert knowledge of firewalls such as FortiGate, SonicWall, Sophos, Meraki, • Strong knowledge of monitoring software such as Manage Engine, Nagios, and SolarWinds

Job Description Digital Signage Service Job Description The IT support technician provides face to face support via walk-up service for IT related incidents and requests from employees and contractors along with remote support for off-site users. This technician is part of a professional team of people providing a single point of contact for high-level customer service and technical support. Primary responsibility will be supporting our employee base with their technology needs including desktop support issues, IP phones, mobile devices, and printers. Experience supporting Windows 10, Windows 8, Windows 7 and G-Suites is required. This person should be a good communicator who enjoys working with people from all levels of the company. Scope of Responsibilities / Expectations • Investigates, troubleshoot, and resolves all computer software and or hardware problems for on-site and remote users. These include but are not limited to Google Suite, Remote/VPN Connectivity, Printing, MS Office, and Chromebox / Audio-Visual services. • Primarily responsible for installing and configuring computer systems following the defined imaging process. Diagnosing hardware and software faults and providing technical support to Motorola Solutions employees and contractors. • Create, maintain, and update IT equipment in our asset tracking software. • Provide mobile device support to include setup of devices (iOS, Android, etc.) to connect to the mobile device management system and remote authentication applications. • Assist with IT onboarding of resources including new pc’s, loaner pc’s, IT Training, etc. Complete IT responsible tasks associated with the offboarding of retired resources assets. • Prioritize critical issues and escalate issue(s) following the defined process. • Coordinate between other IT resources ( internal and external) and vendors to resolve issues and proactively evaluate and avoid future issues related to hardware and software on users computers. • Track all customer communication and users requests / problems in Service now incident tracking system. Ensure customer satisfaction by reviewing and performing follow-up communications on open/closed tickets. Update associated knowledgebase with standard resolutions as required. • Create and maintain in-house documentation; these include but are not limited to checklists, IT Asset Management, general policies and procedures. • Expand knowledge and learn new systems and procedures. • Individual must present a positive customer service experience for fellow employees • Perform inventory management tasks • Participate in Information Services projects and rollouts; as needed • Participate in the continual improvement of processes through the development and implementation of supporting documentation and procedures. • Prepare statistical and data reports, including usage trends and analysis, • Participate in equipment evaluations and future strategy discussions Desired Background/Knowledge/Skills • Excellent knowledge of PC and desktop hardware. • Excellent knowledge of PC internal components. • Hands-on hardware troubleshooting experience. • Technical knowledge of current protocols, operating systems, and standards. • Ability to operate tools, components, and peripheral accessories. • Able to read and understand technical manuals, procedural documentation and OEM guides. • Strong analytical and problem-solving skills • Ability to communicate effectively with others, both orally and in writing. • Engineering Applications Knowledge • Microsoft Office experience • VM Experience • ServiceNow Experience • Android and IOS experience Basic Requirements • 3+ years IT/Computer experience and prior technical support experience • 1 year Technical degree - preferred • One or more of the following certifications: Microsoft MCSE, Comptia A+ Certification, Google IT Support Professional, ACMT ( Apple) Travel Requirements 10-20% Salary based on experience and quarterly bonus based on performance Company DescriptionKeiki Enterprises LLC dba DSignage Our passion is create visual communication solutions based in SMART Technologies! DSignage is a boutique system integration company that specializes in smart digital communications. We modernize how companies communicate to their people by combining digital displays, mobile applications and location intelligence technologies. Our solutions range from digital communication boards to featured-filled mobile applications that increase efficiency and user experiences. We are proud to be recognized as essential business! For more info about us: Enterprises LLC dba DSignage\r\n\r\nOur passion is create visual communication solutions based in SMART Technologies!\r\n\r\nDSignage is a boutique system integration company that specializes in smart digital communications. We modernize how companies communicate to their people by combining digital displays, mobile applications and location intelligence technologies. Our solutions range from digital communication boards to featured-filled mobile applications that increase efficiency and user experiences.\r\n\r\nWe are proud to be recognized as essential business!\r\n\r\nFor more info about us:

Job Description ABOUT HUT 8 Imagine the ultimate destination for those who want to work at the cutting edge of technology, energy, and infrastructure. Hut 8 is on a mission to build and operate some of the world's largest data centers for next-generation computing workloads, including AI, Colocation, Cloud, and Bitcoin Mining. We are proud to offer interesting and challenging opportunities for individuals who want to build teams, solve problems, and make an impact from day one. If you're an ambitious individual looking for a career that is as rewarding as it is challenging, you've come to the right place. ABOUT THE ROLE We are seeking a skilled Service Desk Technician to join our team and provide technical support across the company. The ideal candidate will have excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve issues efficiently. Some of the responsibilities you you should expect are the following: • Provide first-line technical support to end-users via phone, email, or in-person., • Troubleshoot hardware, software, and network issues and provide timely resolutions., • Document all support incidents and resolutions accurately in the ticketing system., • Escalate complex technical issues to appropriate teams or resources for resolution., • Install, configure, and maintain computer systems, peripherals, and software applications., • Perform software updates, patches, and system backups as needed., • Assist in the setup and configuration of new hardware and software., • Provide training and guidance to end-users on the proper use of hardware and software., • Maintain inventory of hardware, software licenses, and other IT assets., • Stay current with technological developments and best practices in the IT field., • Bachelor's degree in Information Technology, Computer Science, or related field (preferred) or equivalent work experience., • Proven experience in a technical support role, preferably in a help desk or service desk environment., • Strong knowledge of Windows and Mac operating systems., • Experience with troubleshooting hardware, software, and network issues., • Familiarity with ticketing systems (e.g., ServiceNow, JIRA) and remote desktop support tools., • Excellent communication and customer service skills., • Ability to work independently and collaboratively in a fast-paced environment. This role is in office at our corporate headquarters in the Brickell area of Miami, Florida. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT MAKES HUT 8 A GREAT PLACE TO WORK Hut 8 offers a benefits and wellness program that includes medical, dental, vision, life, and short-term and long-term disability insurance, as well as paid time off. We are proud to invest in building the best team in the industry. At all levels of the organization, we are driven by an entrepreneurial spirit, radical transparency, and relentless growth mentality. At Hut 8, you will have the opportunity to: ▶ Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting ▶ Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government ▶ Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team ▶ Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure

Job DescriptionSummary Our client is a leading IT Solutions Company located in the West Miami, FL area and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Required to have worked in an MSP environment in the past to be considered., • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plusIdeal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company located in the West Miami, FL area and they are in need of a Help Desk Support Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Required to have worked in an MSP environment in the past to be considered., • Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Miami, FL

Job Description SERVICE DESK TECHNICIAN iC5i is seeking an experienced, self-directed, Service Desk Technician. This position is in support of a Department of Defense (DoD) organization, US EUCOM located OCONUS in Stuttgart, Germany. This position is required to travel OCONUS. Responsibilities: · The Service Desk Technician is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and end user devices. Assist users via remote access and phone. · Provide Tier 1/2 level support to users in resolving problems using service desk center tools. Support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and above baseline COTS and GOTS applications. · Triage and troubleshoot incoming issues and work with other teams as needed to identify root cause and resolution. Ensure tickets are addressed within identified Critical Success Factors (CSF) and in alignment with ITIL best practices. · Ensure all actions are professionally and thoroughly documented within the ticketing system. Multiple device configuration including end user device support may be required. Assist in the creation and maintenance of documentation and SOPs. · Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing eAicient use of computing resources. Other duties as assigned. · The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of eAorts. The candidate must be experienced in interfacing with both client managers and system users. · Specifically the Service Desk Technician will be responsible for supporting systems, users and applications on a geographically dispersed Windows 10 Enterprise network. Provide Event Management, Incident Management, Problem Management, Request Fulfillment, Change Management, and Change Evaluation support. Provide Enhanced Trusted Agent (ETA) Support Services and Multi-Factor Authentication support services. Provide 24x7x365 support. Qualifications What you will need: · maintain · US Citizen and currently hold an adjudicated Secret Clearance and be able to BA/BS + 3 years recent specialized or AA/AS + 7 years recent specialized or a major cert + 7 years recent specialized or 11 years of recent specialized experience · Service Desk Level Certifications: Modern Desktop Administrator Associated: MS 365; Administration Associates, MS 100 and MS 10 Microsoft Enterprise; Microsoft Azure, etc. Desired: Basic Server Knowledge Level Training (certificate required) CompTIA Security + (IAT Level II or greater) An active certification IAW DoD 8570.1 Technical Level II or greater Computing Environment (CE) certificate or training equivalent ITIL v3 – Foundation CompTIA A+/Network+ Automation using Microsoft PowerShell, VBScript, or batch files Experience with Citrix application and desktop virtualization Adaptable to changing circumstances and operational needs Understanding of Department of Defense Military standards Experience working with and supporting Cisco Routers and Switches Experience with DoD IT security requirements Experience with Virtual Desktop environments Possess good communication and customer support skills Shift work (Capable of working day/night shift and weekends) · Understanding of Department of Defense Military Standards