General Manager | New Upscale Restaurant
5 days ago
Cincinnati
About the Concept A contemporary Japanese restaurant is preparing to open in Cincinnati, inspired by the craftsmanship, flavors, and modern dining culture of Japan. Backed by a growing hospitality group with multiple concepts across the United States, this opening is focused on delivering thoughtful cuisine, warm hospitality, and a high-quality guest experience. This is an opportunity to be part of a leadership team shaping an opening from the ground up, with a strong emphasis on culture, standards, and long-term growth. Position Summary The General Manager will lead all front-of-house operations while driving overall restaurant performance. This role is responsible for building and developing the team, establishing operational systems, and delivering a consistently exceptional guest experience. The ideal candidate is a hands-on leader with a strong sense of hospitality, operational discipline, and the ability to set the tone for a high-performing, service-driven environment. Key Responsibilities Leadership & Culture • Build, lead, and develop a high-performing front-of-house team, • Set clear expectations and foster a culture of accountability, professionalism, and hospitality, • Serve as a visible, hands-on leader during service Operations • Oversee all daily restaurant operations, ensuring seamless execution across service and flow, • Partner with culinary leadership to maintain alignment between FOH and BOH, • Establish and uphold service standards, cleanliness, and overall presentation Financial Performance • Drive revenue while maintaining disciplined cost control across labor, food, and beverage, • Oversee scheduling, forecasting, and labor management, • Monitor performance metrics and implement strategies for continuous improvement Guest Experience • Ensure a consistently elevated and memorable guest experience, • Handle guest feedback and service recovery with professionalism and urgency, • Build a hospitality-driven culture across all touchpoints Food Safety & Compliance • Ensure adherence to all health, safety, and sanitation standards, • Maintain compliance with company policies and local/state regulations Team Development • Lead hiring, onboarding, and training initiatives, • Provide ongoing coaching, performance management, and career development, • Build a strong pipeline of future leaders within the team Additional Responsibilities • Oversee inventory, ordering, and vendor relationships, • Support marketing and local store-level initiatives, • Ensure bar operations are compliant and operating efficiently Qualifications • 5+ years of management experience in a high-volume restaurant environment, • Opening experience strongly preferred, • Strong background in front-of-house operations and service leadership, • Financial acumen with experience managing labor, costs, and performance metrics, • Familiarity with POS systems (Aloha, Micros, or similar), • ServSafe certification (or ability to obtain), • Ability to work a flexible schedule, including evenings, weekends, and holidays What They’re Looking For • Hands-on, “player-coach” leadership style, • Polished, service-driven approach with strong attention to detail, • Ability to build systems and structure in an opening environment, • Strong communicator with a team-first mindset, • Passion for hospitality and guest experience Benefits • Health, dental, and vision insurance, • Paid time off, • Employee dining discounts, • Relocation assistance (if applicable)