Senior Manager, Client Acquisition
18 days ago
Chicago
Job Description As a member of the ShipBob Team, you will... • Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob., • Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Role Description: The Senior Manager, Client Acquisition, is responsible for managing a team of Upper Mid-Market Account Executives. They will focus on weekly pipeline reviews to ensure accurate forecasting and quota achievement as well as monitoring activity and output for the AE team. They will work closely with the Director of Client Acquisition team to ensure AE's have the tools and resources to be successful and are able to bring on new merchants who fit into ShipBob's Ideal Client Profile. They will also collaborate cross functionally to ensure we are providing solutions that will continue to push a steady stream of new customers and provide benefits to our existing customers. This role reports to the Director, Client Acquisition. What you'll do: • Conduct weekly pipeline reviews, tracking team performance., • Updating forecasting weekly for large accounts as well as the team's run rate to quota., • Monitor Salesforce reports and dashboards to ensure strong activity levels and pipeline health and take action to address gaps., • Coach and support Account Executives through regular 1:1s, call reviews, and real-time deal strategy, actively advising on or joining high-priority sales motions to help close key opportunities., • Collaborate closely with the Director of Client Acquisition and VP of North America Sales to implement sales tactics that spur pipeline generation, improve close rates, and support revenue growth., • Work with Sales Enablement to continue to foster growth in the sales process and ShipBob product and operations knowledge., • Foster a cross-functional feedback loop with Operations and Product teams to share merchant feedback and support continuous product and service improvement., • Identify and implement improvements to sales workflows to inspire efficiency, shorten the sales cycle, and increase conversion rates, for merchants who fit our Ideal Customer Profile., • Own performance management, including regular performance reviews and development planning for team members., • Stay informed on competitors and coach Account Executives on how to effectively position ShipBob's value against alternative solutions., • Support hiring and onboarding of new Account Executives and participate in mentorship programs to build a solid and scalable sales culture., • Minimum of 6 years of progressive sales leadership experience, with a strong focus on building, coaching, and scaling high-performing teams responsible for new client acquisition., • Demonstrated success driving net-new revenue growth as a sales leader and former top-performing seller; experience within the eCommerce, logistics, supply chain, or fulfillment industries strongly preferred., • Culture carrier and influential leader who can inspire, motivate, and elevate both direct reports and cross-functional partners., • Deep understanding of sales metrics, with the ability to translate data into strategic action and measurable outcomes., • High level of initiative with a 'get it done' mindset, strong ownership, and a collaborative approach to achieving success., • Comfortable navigating ambiguity and embracing change, including learning from failures and using them to drive improvement., • Medical, Dental, Vision & Basic Life Insurance, • Paid Maternity/Parental Leave Program, • Flexible Time Off Program, • Paid Sick Leave, • Wellness Days (1 day/quarter), • 401K Match We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.