Restoration Project Manager
9 days ago
Saint Paul
Job DescriptionBasic Functions: • Educate, Communicate, and Collaborate clients by facilitating their service journey from the first phone call through completion of work., • Responds with urgency and supervises all activities of restoration services specific to commercial and residential projects, including emergency services, contents, and reconstruction., • Schedules projects assigned to successful completion., • Takes ultimate responsibility for anything related to client and project., • The Project Manager will be expected to take on additional responsibility over time based upon their desire, initiative & performance., • This Project Manager role is ever evolving, and functions may be added/removed over time. Basic Requirements: • High School Diploma or equivalent, • Associates or bachelors degree is desired especially in area of Project Management, • Experience in project management and customer service., • Highly Organized and versed in prioritization of tasks., • High level Communicator, • High aptitude in Microsoft office suite, • Dependable transportation, • Appropriate Attire, • 1 Year Non-Compete on File Evaluated On: • Net Promoter Score, • Cycle Time & Gross Margin Velocity, • Invoiced Sales, Closed Revenue, & Margin Revenue vs. quarterly goals., • Performance as rated on the Project Manager Competency Model., • Skill Development versus Annual Skill Development Goals, • Performance in alignment with the job description, • Behaviors aligned with the Vision, Mission, Values, 10 Serving Basics and Brand Promise Overall Primary Duties: • Work directly with mitigation team to contact client and be on-site within 24 hours whenever possible., • Find and validate clients needs to facilitate a 9 or 10 rating on the Net Promotor Score (NPS) based on clients willingness to recommend us to friends and family when work is complete., • Set expectations with clients regarding the next steps and overall process of a Restoration project. Use applicable company selling documents to validate., • Obtain (where applicable) and ensure collection of all work authorization and other documentation from clients for all services., • Create and communicate the required payment schedule., • Generate and submit client invoices based off agreed upon payment schedule., • Monitor and participate in the collections of all accounts receivables (AR) from Customers and Insurance companies., • Validate and ensure a 3-D scan is completed with Production Coordinator., • Ability to scope, gather required information needed, and work with estimators to complete the final scope of work, including preparing change orders and/or supplements on all projects., • Contour reconstruction work orders in RMS that achieve desired margins goals., • Create and communicate overall project schedule for all services, including when applicable, a pre-construction meeting, communication plan, sequencing, timing, master scheduling, and trades assignments., • Daily monitor & maintain all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS., • Communicate and collaborate with Production Coordinator to schedule PD technicians., • Daily supervise PD technicians & Sub Contractors to ensure daily goals are met that follow the labor & material budgets., • Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct)., • Coordinates, monitors, and supervises client experience (NPS) on a day-to-day basis., • Maintain communication and build trust with Adjuster throughout each project., • Manage punch list items through to completion, obtain certificate of completion / satisfaction (COC/COS), and collect all final payment from customers., • Deliver job file for closing. Secondary Duties: • Maintain a strong field presence, while balancing the necessary desk work required for admin. When in doubt, be in the field., • Participate in on call rotation., • Professionally handle and resolve all complaints in a timely fashion., • Secure necessary permits and inspections., • Validate jobsite readiness for upcoming trades including giving direction on necessary materials to have on-site., • Ensure that all Warranty work on an ongoing basis is completed as it arises, • Recruit, on-board, and retain necessary levels of sub-contractors and vendors to complete projects in a timely fashion., • Manually work alongside crews as the need arises., • Provide input to other management based on observations from the field, • Learn and work with Priority Management principles to create default schedules for your own time that properly allocate slush time., • Share your office365 calendar with your supervisor on an ongoing basis., • Follow all other company policies and procedures as communicated in the All-Team Handbook (Employee Handbook)High Level Job Responsibilities Include:, • Participate in marketing and business development as the need arises., • Participate in emergency services when an All Hands-On Deck scenario arises., • Participate in ongoing problem solving and practicing continuous improvement of the department and company., • Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.Hours:, • This is a full-time position., • Hours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office.Reward:, • Compensation is evaluated on annual basis in quarter 1 of each year after a full year is completed., • Promotions and advancement within the position bring progressively greater challenge, learning & responsibility.